Maytag
reviews and complaints

I purchased a maytag bravo xl top load washer in February of 2020 I paid over 1000$ for this machine. It has never worked properly. I have had 3 technicians out all of whom stated there are problems with this washer and Maytag is aware of them. I have spent hours on hold with customer service and transferred from one person to the next. My recent 2 hour conversation with customer service assured me the parts would be sent at no charge through a certified technician. The certified technician from sears came to my home. He advised me that it was going to cost over $500 and the part was not free! Seriously! I am currently on hold again with customer service going on 50 minutes so far...

I have a Maytag washer and only had it for a few years. Now the clothes and sheets are getting under the agitator and ripping the clothes and sheets. I am very unsatisfied with the product. The model # MVWB765FW3 has failed to perform the way I thought it would. I cannot afford to let a washing machine that I paid a lot of money for tear up my clothing and sheets.

Appliance owner - Gary Disch 504 Roanoke Court Waconia, MN 55387 Phone [protected]
Moved into newly constructed home on 8/15/2018 and appliances were installed the week before.
Found water on the main level laundry room and leaking down into basement. Turned water off and called Warners Stellian for repair on 6/21/21. Tech ordered part and returned on 7/6/21 Dryer steam valve failed and leaked water on the floor, in the basement and under wood floor causing wood floor to warp. Warners Stellian repaired the dryer under warranty on 7/6/21. Warners Stellian repair tech took pictures of warped wood floor and was going to submit to Maytag. Filling a complaint to get wood floor repaired or replaced.

Purchased this machine in 3/2017 and had service out the first week, since then in the past 4 years there have been 4 other service calls which cost me around $600. It has recently started making a new noise when spinning so I'm guessing I will have to call them back out. Machine also does not put enough water in on the normal cycle to wet the clothes. I have always purchased Maytag washers and I don't believe I have ever had to call for service in all those years.
I believe this machine is a lemon and I wouldn't recommend to anyone.

Would like to file a complaint regarding a product I bought from my local lowes. I bought the model above on 4-22-2018 (years old) and I started having problems with the spinning. I called my warranty thru maytag and they stated I would have to pay to have someone come look at my washer. I paid $95.00 to have a the person they sent me to tell me that I need a gearcase & washplate with a cost of $500.00. As you can see I am very upset due to the fact none of this is covered under warranty. At this time it is cheaper for me to buy a new washer than pay to have it fixed. I am ashamed of maytag for making suck a bad product. Your washer should have last a little more that 3 years! At this point I am contacting my local lowes and letting them know how this product has been for me. And I will not recommend this product/ brand to anyone. So not only am I out a washer (of three years) I am out the $95.00 service fee. Is there anything maytag can do to help me resolve this issue? Maytag used to be a highly recommend appliance back in the day!

I purchased a MHW3505FW0 model washer a little over 2 years ago. It already has a crack in the wash tub, right where it was put together at. I'm sure l registered the washer at the time l bought it. I no longer have the sales receipt since l had registered it. I have tried to find help through online places with no luck. It's obvious the tub needs replaced and it supposedly is a covered part through warranty.

I bought a Maytag washing machine model #MVW6200KW on January 3, 2021 (picked up on January 9, 2021) from Canadian Appliance Source in Winnipeg (1585 Kenaston Blvd), Manitoba. The order # was C1286577.

The machine broke down in June and I brought it to Barkman Appliances (124 MacKenzie Ave) in Steinbach Manitoba. They told me I would have to wait 3 weeks for parts that could cost as much as $900 and that I should call Whirlpool for more information.

Whirlpool [protected]) told me that parts would be available within 21 days, after which I could then call them back for a 'different solution' if that did not occur.

Today, July 6, was 22 days and so I called Whirlpool. They now state that they cannot give me an ETA on parts and offered me a six month extension on the warranty.

I explained that this was not an acceptable solution as I live 110 kilometers from the nearest laundromat, and that I had paid a premium for a Maytag because of its self-professed claim of reliability. The supervisor then offered me a 9-month extension on the warranty. Again I emphasized that extending a warranty on a machine that Maytag advertises as never breaking down is not a solution - especially given that it was currently in a state of disrepair. He clearly was reading from script (kept repeating the same thing word for word again and again) and told me he was the 'highest form of escalation' for a customer complaint.

The dispatch # is SWCP6271BCW9-1, but they also use my telephone # [protected] as a means to access my file. I live in Woodridge, Manitoba.

Claude Dubois

My dryer just gave F6E1 code and won't start. The washer won't start. I have them on WiFi but the app can't bring them up. They are not even one year old. They have electricity.

Error code F6 E2, unplugged for >5 minutes, now will not even come on. No warranty even though not even 2 years old. Last maytag lasted 22 yrs. Very disappointing. Will cost 100.00 just to have looked at. Maybe last Maytag purchased, also advertising will not be favorable. Spoke with representative and apologized for not being able to help. Model MVWB86GW0, Serial C930 70441.

I have a Maytag washer, MVWB865GW0 that is just to years old. The glass top hinge started cracking. This was purchased at Lowes with the extended warranty. When a tech finally returned my call, which was from General Appliance they were rude, showed up 4 hours late and took 2 minutes to write up the problem. Than never heard back. Calls went unreturned. I spoke with the store manager who also tried to call, no response. Very poor service,
This cracking was done under stress as the hinge pushes on the plastic. I did notice the new model has a totally different hinge setup. This was poorly designed.

In either case I need to get this fixed, but the lack of support from bth Maytag and the warranty company makes me ready to replace with another company if this is the way you treat your customers

My Washing Machine is less than 3 years old and has an extended warranty. The number to call leaves me on hold indefinitely with no sense of anything further happening. After waits of 30-45 minutes and calling back the exact same thread of inane hold music begins and plays again. No "Thank you for holding" no "We'll be with you shortly" nothing, human or automated. Meanwhile I have clothes in the washer, no way to open it, and no effective way to contact the Maytag warranty company to even set up an appointment. My local dealer will come, in 3 weeks, and charge me since he only warrants what he sells. My extended warranty sold by Maytag cost me several hundreds of dollars that I am out with little hope of resolution.

I am in process of filing complaint with your company. I cannot express to you how upset I am. I literally bought my washing machine from you not even 3 years ago and it is dead. I called to have a repair man come here and I told him to leave when he tried to charge me money to fix it! He said the electronic board is no longer working. I should not have to pay to fix this machine. I could understand if it was more than 3 years but it is within my legal right to have any type of electronic working at least for 3 years. I called Maytag and the girl hung up with me. She said that I have to pay to have this fixed. Ever since I purchased this machine, I have had the repairman out here to fix it 3 times! Please call me [protected].

I bought this washer in 5/21. It worked fine for a few weeks then it started to make a loud clicking noise. Then it randomly stopped spinning the clothes properly. Sometimes it does and sometimes they are very wet. I reported it and Maytag sent a repairman. He said it was the shifter. He said it was a very common problem that he replaced often. So much so that the shifters are on back order for months. I purchased at Lowe's and they will not stand behind it because it is over 30 days old and I did not purchase their extended warranty. They basically washed their hands of it. What are my next steps? The washer is only 6 weeks old. Model #mvmc565fw2

The machine is less than four years old and has stopped working. It doesn't spin fast enough to dry the clothes and prepare for the dryer. We are extremely unhappy with the lack of durability of the product and the repair will be in the area of $600. I need a credit or recognition of the failure of your product. We've purchased Maytag over the years but this is totally unacceptable. Thanks Kathleen Stagg.

We have owned Maytag Washers, Dryers, Dishwashers, and Refrigerators products for well over 45 years. In the last 20 years, all of our Maytag alliances' have failed due to computer control failures.. Now our new washer (7-19/2018) has become junk due to a failure of its control board.. Odd it was just past its two year Warrantee on parts.. You sent out a Tech that said the control board is junk.. He could not even put it into a diagnostic mode! His replacement cost was left open because of that. He said he had no idea why it failed.. Now based on my cost of that washer based on how long we had it, it now cost us on average over $370.00 a year to use it with the recent repair call.. VERY SAD! Additionally, The replacement cost of just the CHEAPLY made plastic control board is $415.52 plus the labor to diagnose it and replace it.. WTF, a new replacement washer by most manufacturers is $899.00.. Well, we will not pay another $600, 00 +/- for this washers repair.. A repair that would most likely only fail again in under a few years again.. Consumer Reports rated your washers below every one of LG's Washers, so that will most likely be our replacement to this one.. I truly believe filling our landfills with these items because of these problems should be resolved with better educated engineers who can earn their pay, and manufacture who can start building better products as you once did years ago...

"OUR NEXT WASHER, REFRIGERATOR, OR ANY OTHER APLLIANCE WILL NO LONGER BE MADE MY MAYTAG OR WHIRLPOOL.."

My disappointment will not stop here!

My husband and I purchased this washer from our local Lowes store in Terre Haute In 3-7-2019, and since May 21, 2021 I have not been able to use this machine. It was not wringing out the clothes properly called the extended warranty service on May 24, 2021, tech could not get here until May 27, tech says there was change under the agitator. However on May 28 when we try to do a load of laundry with our 2 year old washer it still won't work, call again the tech can't come back until June 3, looks at washer and this time says it is the motor. I keep getting the run around from the local store and the warranty center all the while still not having a washer of my own and having to lug laundry to laundry mat to do laundry. I think I have a lemon and would like a brand new washer. I thought maytag brand was supposed to be one of the best out there.

Machine not rinsing soap out of dark clothes. I tried using less of the liquid soap and added vinegar to the rinse, but still came out with white residue in the folds, I have never had this problem in any other of my wash machines in over 60 years.. Very disappointed.! I do like my new maytag dryer so far. I have had my machines less then 2 months.. It's the lge top load machine.

Well let's see.
I put a load of wash in my 2.5 year old Maytag dryer, and the inside dryer door gasket fell off, tangled up in my husbands draw string pants, filled my entire load of laudry with FIBERGLASS, contaimidated my families dryer, washer, laundry, mattresses, sheets, curtains, .. not to mention, I'm pulling damn glass outta my skin!
Called to complain? Y'all send a repair guy out to do nothing but order me a new dryer for gasket/seal. Aka. Fiberglass filled disaster.
I refuse to accept that new part.
I'm considering hiring lawyers to look into this matter because i have thousands of dollars in losses between my family of 6. Clothes, mattress, curtains. Fiberglass got into my heat & air unit. My 3 year old son hasn't stopped coughing. Fiberglass? Not good for the lungs!
I want my stuff paid for and my suffering and time and the fact i had to buy a new dryer .. unbelievable.

Wanted to share how disappointed I am with the washer I bought 2 years ago. I've always owned Maytag products. I purchased washer and dryer together. The dryer is still good. The washer first broke less than 6 months after buying. Reached out for help from the company which was no help to me. Just gave me the run around. Had to have the agitator replaced. Now the pump belt is out. This usually happens due to age of washer. Since when is 2 years old, old! as much as washer cost consumers need to know products are only going to last you 2 years. The cost of both parts are not cheap. Taking my Maytag washer to the dump. Bought me a different brand. Never will buy Maytag products again.