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2.7 1059 Reviews

Maytag Complaints Summary

453 Resolved
606 Unresolved
Our verdict: Dealing with Maytag, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Maytag reviews & complaints 1059

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Newest Maytag reviews & complaints

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1:42 pm EDT
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Maytag New Gas Dryer

ENTIRELY TOO RESTRICTIVE. I had to buy a new washer/dryer set and I thought I'd buy Maytag as I thought President Trump worked with the manufacturing leaders and we'd still have choices.

BOY was I wrong. I purchased a model that didn't require the use of the internet or an app. Features are limited

YOU'VE ALSO LIMITED MY CHARACTER COUNT. BAD NEWS!

Desired outcome: Give consumers FULL CHOICE about features and how they choose to wash/dry their clothes. STOP REQUIRING AN APP TO GET FULL FEATURES. 🤬🤬🤬🤬🤬

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11:16 am EDT

Maytag Maytag Bravos XL Washing Machine

Model Number - mvwb835dw4

Serial Number - c90473413

My washing machine is only 4 years old and the lip is breaking on the left side. After reading lots complaints about this washing machine it seems so many people have had the same issue as I am having. Not only that when they have replaced the lid not even a year later it broke again in the same place. I called about this and I was told they have no recalls on my machine. I just don't understand if so many people are having the same issue why are they not doing anything about it? I never had issues in the past with Maytag, but after this experience Maytag isn't like it use to be and that is really sad! I am at work so not able to add any pictures, but if needed I have no issues with sending pictures.

Desired outcome: I would like for them to replace my lid because this is a defect in this washing machine if so many people are having the same issue. Everyone says the same exact thing that the left side of the lid broke just that side.

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Mr. Helpful
Los Angeles, US
Aug 31, 2023 12:22 am EDT

Hi Amy.

We'd like to assist.

There is no recalls listed on your unit. In fact, it's one of the models that is extremely well reviewed. As such, it's absolutely worth getting serviced.

Many of Maytag's high quality retailers offer additional warranty packages that cover this form of occasional problem. Please take a moment to contact the retailer you purchased your Maytag through; you'll likely find valuable assistance. Please let us know if that doesn't resolve your difficulty.

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3:23 pm EDT

Maytag Washer

June 1 2023 was when we bought the washing machine. It worked fine for four weeks, then started making a noise the sounded like my blender on high speed. At first it was only when draining, then it kept getting worse until the noise was all the time. After two weeks it stopped draining at all. A repair man came out and said there was not anything wrong, even after listening to noise we had recorded. When we asked for a different repair man we were told there wasn"t any other. The first repair man was contacted again to come back, and he wouldn"t come. This was not a very good experience.

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Mr. Helpful
Los Angeles, US
Aug 31, 2023 12:37 am EDT

Hi Mr or Ms Willett.

We'd like to assist.

The difficulty is getting the manufacturer to cover the cost of a service call with no problem being found. If you'll cover such costs, there shouldn't be a problem getting them back out.

Take the time to contact them back and please let us know if that doesn't resolve the problem.

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9:27 pm EDT
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Maytag Washing machine

Purchased a Maytag pet pro system washer and dryer on 8-19-23 from Lowe’s. They delivered them on 8-20-23 dryer was damaged after working with them they they brought a new dryer out 8-22-23. Hooked both up ran quick wash cycle all good ran full load no problems. The third time the washer locked up after several attempts lid finally unlocked but all it would do is flash different lights mainly the sense light. Called help line told the lady what was happening she finally said would send repairman out on 8-28-23. Asked for supervisor to call back they did best he could do was tell me if I could find someone quicker go ahead. Sent complaint to Whirlpool on 8-23-23 said someone would contact me it’s 8-25-23 no response. As I told them this is the worst customer service I’ve run into in a long time.I’ve owned my first Maytag and my advice to anyone is not to buy one

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Mr. Helpful
Los Angeles, US
Aug 27, 2023 11:19 pm EDT

Hi David.

We love that Pet Pro system and would like to help. It's good to get someone in your environment to help make sure it's being set up and used correctly. The 28tb will be tomorrow so you should be good to go.

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1:10 pm EDT
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Maytag - Maytag washing machine mvw7232hw

I believe I have a lemon of a washing machine. 6 months into my purchase the machine stopped “sensing” the clothing and then filling up with water. We have replaced the electronics board twice. We have replaced a few other parts. And now the Maytag technicians are asking the local appliance repairman to replace the motor. All in we have had approximately 5...

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8:31 pm EDT
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Maytag - mvwb865gw - top load washer with the deep fill option and powerwash® cycle – 5.2 cu. ft.

Dear Maytag Customer Service Team, I am writing to express my deep disappointment regarding a significant issue I have encountered with my top loading washer, model MVWB865GW0, bearing the serial number C94574699. I have recently become aware of a widespread problem concerning the top left hinge of this model, which has resulted in operational failures and...

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3:09 pm EDT

Maytag Top load washing machine, front load dryer

I bought the washer 2 years ago, I live alone so machine is not overworked Machine does not wash anymore goes to Done and the dryer front load fairly ne the heating element is only blowing cold air. The attitude of this company has no regard for honoring their products and does not care or respect reputation not at all, just buy another one GE is a much better philosophy about their products. please contact me [protected]@outlook.com Looking forward to your response

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Mr. Helpful
Los Angeles, US
Aug 23, 2023 3:26 pm EDT

We appreciate hearing from you and would like to assist.

Please contact Maytag customer service so we can set up an appointment with an authorized service center.

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9:07 pm EDT
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Maytag MRT118FFFH refrig compartment freezing

purchased model mrt118fffh01 serial # vs72134525 6/24/2017. 12/6/2019 refrigerator compartment freezing technician replaced control board and sensors (thermister)

7/1/23 refrigerator compartment again freezing vegetables, two thermisters replaced control board replaced cost two hundred dollars and add loss frozen fresh food

still freezing in refrigerator compartment. completed machine diagnostics (which is provided on you tube) per the control board all systems operating properly

placed bottle of water on bottom shelf of refrigerator, bottle frozen solid

same problem

called and contacted maytag online

no response

Desired outcome: REPAIR

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Mr. Helpful
Los Angeles, US
Aug 25, 2023 7:38 pm EDT

Hi Tim.

Please contact Maytag's customer service hotline. We'd like to get someone out to have the problem resolved.

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11:09 am EDT

Maytag Maytag dryer

On October 17, 2020 I bought a Maytag Washer and Dryer. I paid $1657.98 for the pair. On August 1, 2023 my dryer stopped working (no heat) I called the repairman and they want almost $400 to repair a $74 thermostat. I REFUSED needless to say - I am furious!

The dryer is not even 3 years old! I paid EXTRA because I thought Maytag would be a better brand. I am very disappointed!

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Mr. Helpful
Los Angeles, US
Aug 16, 2023 2:56 pm EDT

We're sorry to hear of your frustration. Maytag is considered one of the best brands in the industry, complimented with one of the best warranties in the industry -- up to 10 years on certain parts.

For some, however, there are those who perfer even stronger warranty coverage. Unfortunately, even the very best products can break before one expects.

Please contact the retailer you purchased the units through; many offer longer warranty programs that would cover any cost associated with the problem.

Plead let us know if that doesn't favorably resolve the problem.

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11:28 am EDT

Maytag Maytag washer

I just bought a washer delivered on August 10, 2023. The next day on August 11, 2023 the washer with soap and dirty water stopped working. I cannot get my clothes until August 17, 2023 when someone can get there. My clothes are trapped til that date. There’s no one in support who can help me. My work clothes are in the washer snd I have to be th work on Monday.

Desired outcome: Take this back snd refund all of my money

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Mr. Helpful
Los Angeles, US
Aug 13, 2023 12:52 am EDT

We're so sorry to hear of your frustration.

There are several ways we might be of assistance.

In order to process a return or exchange, please contact the retailer you purchased the unit through. We're certain they'd be willing to assist.

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10:20 pm EDT
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Maytag Bravos XL commercial top loading washing machine model number mvwb855dc4

The lid has cracked in the top left corner causing the lid to be out of alignment and therefore the lock does not lock unless you hold it down, which makes the plastic crack even more. I’ve read that this is a common problem with these washers. For $2000 and only being 2 years old, this should be covered by the manufacturer. This is a manufacturer default and not due to being overused or roughly used and I don’t feel as though I should be responsible to pay for a replacement lid.

Desired outcome: I would like confirmation from Maytag that a replacement lid will be shipped to me free of charge, and a recall be made on this part of the machine.

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Mr. Helpful
Los Angeles, US
Aug 13, 2023 1:38 am EDT

Hi Andrea.

We're sorry to hear of your frustration. Be assured, you have one of the very best washers ever produced.

Very few people have actually complained about damage in the way you've described. This doesn't mean any product, Maytag included, can experience issues prematurely.

Maytag is proud to offer one of the best warranties in the business. With this Maytag model, you would have been provided a one year-limited guarantee for parts and labor then, for no additional charge, Maytag provides the consumer with a ten year-limited part warranty for both the tub and motor.

There are those, like yourself, that prefer further backing on this type of product. For those consumers, Maytag partners with extremely high-quality retailers that then offer extended warranty service. In order to utilize such a program, we'd suggest contacting the retailer you purchased your unit through. They should be able to guide you through the process and provide further assistance.

You're sure to enjoy your Maytag for many years to come.

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7:58 pm EDT
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Maytag Bravos XL MCT Washer

Model MVWB835DW2

Serial number C72171796

Left top hinge broke. I have read hundreds of claims from others with the same issue.

Clearly a manufacturing error or poor quality parts or both.

We would like to know if there is a class action lawsuit regarding this issue.

We did replace this washer with another Maytag washer because we feel this is an unusual issue for Maytag products.

Desired outcome: I would appreciate a response and explanation on why this is happening to so many of this type of washer

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Mr. Helpful
Los Angeles, US
Aug 06, 2023 10:44 pm EDT

We're sorry to hear of your experience. There is no specific reason that any hinge, on any washer, may break. Generally, it is attributed to it's ongoing use.

If the hinge failed within the first year, please contact Maytag's customer support, as it's replacement will fall under warranty. Outside of the first year, please contact the retailer you purchased the unit under, as it may fall under an extended warranty program.

Please let us know if that doesn't resolve your issue.

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10:21 am EDT
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Maytag Washing machine Mod.# MVWC465HW2

Machine has self-destructed during spin cycle and lurches so bad it has put a hole in the wall. Near the cost of original machine spent on "certified Maytag repairs" with absolutely ZERO positive,proper resolution. Machine is defective and apparently unrepairable. It also leaks water during use and we were told that they "will leak a little water" during use ! HaHa...This machine has not performed or lasted properly and should be replaced without question.

Desired outcome: Replace defective machine with new,comparable unit

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Mr. Helpful
Los Angeles, US
Aug 06, 2023 10:46 pm EDT

Hi Ray.

That's a nice unit.

Is it still within the first year of ownership?

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12:40 pm EDT
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Maytag Maytag dryer

Maytag dryer model MED7230 HW1 was purchased in June, 2021. While clothes were being dried, error code F2E2 appeared on the display board and the dryer shut down. I contacted Maytag and arranged for authorized service at a cost of $99 for the tech to diagnose the problem. He said it needs a new user interface board for a cost of $379 plus an additional $75 for installation. To have this 2 yr. old dryer repaired will cost $553.

I contacted Maytag but they would not help me other than to offer a 15% discount if I purchased not her Maytag dryer.

Desired outcome: This seems to be a common defect based on the hundreds of reviews I’ve read complaining about the same defect. I would like Maytag to replace the cost of the board for free. I would be willing to pay the $75 installation cost

Read full review of Maytag and 7 comments
Update by Annoyed in Delaware
Aug 02, 2023 12:23 pm EDT

Upon further review of the terms and conditions of a Maytag service contract, my dryer cannot be fixed if I purchase a service contract from Maytag. Now that they have a record of the problem, they consider it a pre-existing condition therefore it will not be covered (see below).

3. WAIT PERIOD. NO WAIT PERIOD IS REQUIRED IF THE COVERED PRODUCT IS UNDER MANUFACTURER’S WARRANTY OR UNDER THE COVERAGE OF ANOTHER EXTENDED SERVICE CONTRACT AS OF THE DATE THIS CONTRACT IS PURCHASED. IF THE MANUFACTURER’S WARRANTY OR OTHER EXTENDED SERVICE CONTRACT HAS ENDED BEFORE THE PURCHASE DATE OF THIS CONTRACT, A SIXTY (60) DAY WAIT PERIOD IS REQUIRED. CLAIMS OR LOSSES THAT OCCUR PRIOR TO OR DURING THE WAIT PERIOD ARE CONSIDERED PRE-EXISTING CONDITIONS AND ARE NOT COVERED BY YOUR CONTRACT.

So I now have to buy another dryer. And since I purchased a matching Maytag washer at the same time I purchased the dryer, given the issues with the user interface board, I guess it’s just a matter of time before I’ll need a new washing machine too.

Update by Annoyed in Delaware
Aug 02, 2023 2:10 am EDT

The part number is [protected]

Update by Annoyed in Delaware
Aug 02, 2023 2:03 am EDT

I purchased the dryer from Home Depot in Morganville, NJ. Their policy is to offer service contracts up to 90 days after purchase of the appliance. Their response to me, “sorry, we can’t help you. Call Maytag and see if they can help you”.

Maytag will issue a one year plan for $199.95, a three year plan for $299.95 BUT there is a 60 DAY WAITING PERIOD before a claim can be filed.

I understand that parts can malfunction at anytime. But, as I stated previously, the user interface board is a known problem across the Maytag line of products. Maytag should do the right thing and help customers who have encountered this problem.

It makes no sense to invest another $450 (I’ve already spent $99 just to have the problem diagnosed) to replace a part that is known to be problematic. Nor is it feasible to buy a service contract from Maytag and have to wait another 60 days to get it fixed.

I wouldn’t be so irritated if the dryer was 5 years old or used extensively. I’ve had this dryer for two years, it’s used twice weekly. Rarely, maybe once a month, it’s used three times in a week.

It shouldn’t need such an expensive repair with such minimal use in such a short time.

Update by Annoyed in Delaware
Aug 01, 2023 7:32 pm EDT

UNACCEPTABLE!

The part that needs to be replaced costs almost as much as I paid for the dryer. It is a part known to have defects as indicated by the hundreds of complaints by the owners of Maytag products. And it’s not just the dryer. The F2E2 code which means the user interface board is bad occurs in Maytag washers, dryers and dishwashers.

I’ve had this dryer for 2 years. It is used twice a week. And it’s shot. There is no way I’m buying another board from Maytag given the history of defects regarding it.

The parts warranted for 10 years hardy ever break otherwise Maytag wouldn’t offer a 10 year warranty. Nice advertising ploy to fool customers into thinking Maytag is a quality product.

Bottom line, Maytag lost a life long customer. And my new neighbors who are aware of my issue with Maytag canceled their washer, dryer and dishwasher order this morning. Good for them!

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Mr. Helpful
Los Angeles, US
Aug 03, 2023 11:34 pm EDT

Just received your post with part number.

Let's see what we can find for you.

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Author of the review
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Annoyed in Delaware
Felton, US
Aug 03, 2023 11:57 pm EDT
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Thank you.

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Mr. Helpful
Los Angeles, US
Aug 03, 2023 11:30 pm EDT

We're criss-crossing on these posts. We'd want to make sure you've been properly helped or we'd like to finish assisting you.

We'd never assume for you to purchase additional warranty coverage after-the-fact. That's never going to be cost effective or really an option. We weren't sure if you had additional coverage through the retailer so it was only prudent to consider it first.

Please try posting the exact part number you're in need of. Don't confuse this with an in-house SKU number. The part number adjoins be a commination of letters and numbers.

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Annoyed in Delaware
Felton, US
Aug 03, 2023 11:55 pm EDT
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I posted the part number in reply to your message last night. Here it is again W11413567

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Mr. Helpful
Los Angeles, US
Aug 02, 2023 8:21 pm EDT

Unfortunately, the website isn't showing the model or part number. If your like to post it again, I'd like to assist.

With respect, Maytag isn't running into any abnormally high issues with these control boards. Have multiple consumers found they need to replace a control unit on their unit-possibly sooner then they expected? Sure. So have consumers of multiple other brands.

Statisticians tabulate the probability for breakdown within a given period of time. They know the cost of providing longer warranty coverage and consider that a part of the cost. Most manufacturers know they have to have a competitive price, so they offer the manufacturer's warranty coverage accordingly.

The consumer that buys with that understanding and knows they have, at least some risk, can weather such problems. They accept that they drew the proverbial "lucky straw" and cover the unexpected cost of servicing or replacing the unit on their own.

I don't blame you for being frustrated about doing so. Many consumers don't want to accept such risks. In those cases, one is much better to consider the warranty programs one retailer offers compared to others. Is the coverage at a reasonable price and is it coverage you can depend on when you need it?

With all of that said, it sounds like you've come to find that you don't have any additional coverage through the retailer. The 7230 is a wonderful piece of equipment - from that perspective, you've made a good choice. It sells regularly for about $750 so, even at the price you've been quoted, you're significantly less than replacing it.

Again, try to post the exact part information for you unit. This is not an internal SKU number; it's the actual part number (usually made up of numbers and letters). We'll see what we can do.

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Annoyed in Delaware
Felton, US
Aug 02, 2023 9:42 pm EDT
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This the part number given to me by the technician from Kelly Appliance, an authorized Maytag repair center. The appointment was arranged by Maytag when I called the customer service number.

W11413567

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Mr. Helpful
Los Angeles, US
Aug 01, 2023 12:29 pm EDT

We appreciate heating from you and find it unfortunate for your current difficulties.

Maytag, when purchasing new, provides a one year-limited warranty to the consumer. They further provide a 10 year-limited warranty on two parts for every dryer. Some consumers find this to not be desirable and want even further protection. Most of Maytag authorized resellers offer extended warranty coverage to cover unexpected costs beyond the manufacturers guidelines.

Please contact the authorized Maytag retailer you purchased this unit through. If elected at the time of purchase, such warranty coverage could cover both the parts and labor for such a problem.

Please let us know if there are any further concerns.

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Author of the review
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Annoyed in Delaware
Felton, US
Aug 01, 2023 7:33 pm EDT
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Update by Annoyed in Delaware

Aug 01, 2023

7:32 pm EDT

UNACCEPTABLE!

The part that needs to be replaced costs almost as much as I paid for the dryer. It is a part known to have defects as indicated by the hundreds of complaints by the owners of Maytag products. And it’s not just the dryer. The F2E2 code which means the user interface board is bad occurs in Maytag washers, dryers and dishwashers.

I’ve had this dryer for 2 years. It is used twice a week. And it’s shot. There is no way I’m buying another board from Maytag given the history of defects regarding it.

The parts warranted for 10 years hardy ever break otherwise Maytag wouldn’t offer a 10 year warranty. Nice advertising ploy to fool customers into thinking Maytag is a quality product.

Bottom line, Maytag lost a life long customer. And my new neighbors who are aware of my issue with Maytag canceled their washer, dryer and dishwasher order this morning. Good for them

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Mr. Helpful
Los Angeles, US
Aug 01, 2023 11:06 pm EDT

We really are sorry. The suggestion was only intended to assist in providing a resolution.

Maytag makes a fantastic line of high quality appliances. They've been awarded some of the most prestigious awards with the industry however, we understand that doesn't resolve your issue.

It's frustrating but we'd dare say there's not a brand, product, or part thereof, that you won't find complaints about.

First, which retailer did you purchase the unit through? What did they say when you spoke with them? Many offer the additional coverage which will cover all the costs. This becomes the first and, many times, best avenue to resolve such a problem.

If they weren't able to assist, provide us with the exact part number. It's possible we can assist with discounted NOS or SU piece.

We look forward to assisting further.

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11:40 am EDT

Maytag Warranty repair

We purchased a Maytag washer &dryer 03/21 called Maytag with problem with washer several times and was told that it supposed to work that way I have used Maytag appliances for several years but this time I am very disappointed with this washer, they put me off until the warranty ran out being tired of the same old problem I called a outside service and the service man told that it needed a clutch adjustment and that was supposed to have been done at the factory the charge done for the adjustment came to 245.00 dollars I feel that Maytag should rein verse that amount for very poor maintenance if you need prove of the problem I will be glad to fax you the billing

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Mr. Helpful
Los Angeles, US
Aug 01, 2023 11:57 pm EDT

Hi Mr or Ms Bozich.

We'd like to assist.

Maytag provides a one year-limited warranty with all of their appliances. In addition, they provide a ten year-limited part warranty on one of two additional parts. This is better then most other manufactors. For those consumers who want even greater coverage, many Maytag resellers provide extended warranty programs which cover such costs.

Please contact the Maytag retailer you purchased your washer through. They'll likely be able to reverence your purchase and possibly cover unexpected costs.

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4:00 pm EDT
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Maytag Maytag washer parts back order 2 months

I have a 2017 Large capacity Maytag washer that has been malfunctioning since May 2023. I called for service and diagnosed with bad valves and water pump with 'drn' code. It is now July 12th and these parts are still on back order! This is leaving me with no ability to do laundry and having to resort to doing by hand. I am handicapped and barely able to walk with severe back and leg pain. Having to haul water logged laundry outdoors has done further harm to my back! I have no help and certainly not able to haul laundry to the laundromat. How Maytag can expect customers to be left without a washing machine for nearly 2 months, I find totally unacceptable. We spend more money on products which we are led to believe are of better quality. Quite honestly, I never had problems with my older washers and this one is only six years old and well cared for. I have been contacting the service company who only tells me the parts are still out of stock throughout the US and they have no idea when they will be made available. This is a horrible way to treat customers who spend good money on these appliances and get poor service. I feel at this point after spending $531 for this initial repair, not knowing what else will go in the future, very unfair and could go toward a new washer. At this point Maytag should stand behind their products better and make parts more readily available or offer to replace washers that are lemons. As these parts are back ordered it certainly does not bode well for Maytag indicating these washers are frequently falling apart for many customers. So I now ask Maytag what am I supposed to do to get my laundry done at this point? Will you replace my washer as it seems the parts are still not available and no one knows when they will be? Do you feel it is fair for me having to continue to struggle trying to do some laundry by hand and hauling heavy, waterlogged laundry outside to dry? Perhaps Consumer Protection will have the answer. Very disappointed in Maytag all around! I should have kept my old washer!

Desired outcome: Repairs made in acceptable time or replace defective washer unit

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Mr. Helpful
Los Angeles, US
Jul 18, 2023 12:10 am EDT

Hi Sonio.

We're sorry to hear of your frustration. Unfortunately, even the very best products can break.

The first thing to do is check with the retailer you purchased the unit through. Many offer additional service packages that could help in this very situation.

If that doesn't resolve the problem, leave us the EXACT model numbers of the parts you're looking for. It's possible they could be available as NOS.

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Author of the review
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Sonia O
, US
Jul 19, 2023 3:39 am EDT
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Thank you for your reply and assistance. To date we have yet to receive any repairs on our Maytag washer. I am forced to do laundry by hand, as I have explained in my complaint, and it is very taxing on my degenerating back situation. I also cannot wring clothes out well due to severe arthritis.

Home Depot gave us whatever warranty was available to us at purchase which has expired. When I called Maytag they told me to call a repair service that is affiliated with Maytag. I cancelled the previous service call where we had already paid for the parts and now I find their refund was short $150 stating we got charged for the diagnostic visit. No one informed us this would happen. Now we await via Advantage Appliance to return with the parts...if they ever get them! I hope you can help!

Thank you. Sonia Ogren

I will attach the drain pump and valves information in a photo. Anything that you can do to hasten the repair would be greatly appreciated.

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Maytag Maytag washer broke within 2 weeks

We purchased a new Maytag washing machine (Model: MVW4505MW0, Serial #: CC2207703) from Lowes. We placed the order with Lowes online on 6/11/2023. The machine was delivered to our house on 6/13/2023. We had normal use of the machine up to 6/29/2023 and then noticed a loud screeching sound coming from the unit. The unit eventually quit working. We called into Maytag on 6/29/2023 and they scheduled for a tech from Capital City Appliance to come out and diagnose the machine on 7/5/2023. They came out 7/5/2023 and determined that they needed to replace the cam, the belt and the actuator. They did so on the warranty of the machine and left. They also stated that the laundry bucket in the machine was sinking low enough on the tensioners that it could be scraping the tub it sits in. If that was the case we would need to put the washing machine on blocks to raise it. That day on 7/5/20223 we did three loads of laundry and on the third load the noise happened again. We noticed that the the belt and the wheel the belt is on was sitting low. So we put the washer on blocks like the tech said. We ran another cycle and the noise came back. We called in again and could not get the tech back out now until 7/10/2023. We are 12 days without the use of our new washer. The tech came back today and read the error code and said that the speed sensor failed. He attempted to run a test cycle and the sound began immediately and even louder in the "sense" portion of the cycle. He jumped back and shut the machine off immediately stating the transmission now needs replaced. He told us that Maytag asked him to do this twice for another client with a new similar washer before Maytag would consider replacing the unit. We now have to wait until 7/12 for the transmission replacement. Then, if that does not work we have to wait for Maytag to review for next steps. We feel that being new this machine should not need this much repair. We are fearful that should this transmission resolve the problem now it will never fully get the benefit of a "NEW" washing machine and that it will continue to have problems. Problems that we, at some point, will be financially responsible for.

Desired outcome: We want Maytag to take back their piece of junk and give us our money back so we can purchase a new machine that actually works and will last longer than 2 weeks.

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Mr. Helpful
Los Angeles, US
Jul 18, 2023 12:17 am EDT

We're very sorry to hear of your frustration.

We just wanted to check in and make sure the issue has been completely resolved.

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Matthew Pesce
San Diego, US
Jul 11, 2023 12:58 pm EDT
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Hello, I have the same washer making the same noise, but not on every load. I'd say about 1 in 15 loads. Is yours happening all the time?

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Dustin Bradford
, US
Jul 11, 2023 6:48 pm EDT
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Once it happened it did not go thru the load. It just quit. This has truly been a frustrating experience. Is yours new(er)?

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Matthew Pesce
San Diego, US
Jul 11, 2023 7:15 pm EDT
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I bought it in Nov last year, started doing it abut a month ago. Not every load...about 1 in 15 loads. The problem is if I put in a claim and it doesn't happen when the repair guy is here, I will get charged a minimum service call fee that is not covered.

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2:24 pm EDT
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Maytag Maytag top loading washer

Our washer is only 4 years old. We bought it from Best Buy per positive reviews for Maytag. Last year it began making very loud banging noises and walking across the floor when in the spin cycle. It was still under warranty at that time. The repairman replaced a part. Now, this year, it is doing the same thing. No longer under warranty. The cost to replace the belt was over$200. After the repair, the next week, it began doing the same thing. Now, the repairman says the drum needs replaced or repaired. He wasn’t sure without taking the whole drum out. Repair for that was going to be another $400. We declined. Customer service at Best Buy literally said “They don’t make them like they used to.” Really? Is Maytag not the reliable brand it used to be?! Did we buy trash?

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Mr. Helpful
Los Angeles, US
Jul 18, 2023 12:23 am EDT

Hi Janice.

Maytag makes a wonderful line of appliances. Unfortunately, anything can potentially break for a variety of reasons.

In replacing your washer, you may consider a new Maytag. You'll likely enjoy it for many years to come.

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9:09 am EDT
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Maytag Maytag washer MVW5430MW

Purchased new on 5/2/23 from Home Depot along with a protection plan from Allstate. Deivered new on 5/5/23 and installed by them. It broke approximately two weeks later. Repair company came several days later and replaced failed belt. Broke again 10 days later. Repair company came several days later and belt had failed and protective shield had become damaged due to transmission being faulty and becoming dislocated. Ordered parts and repaired again several days later. However unable to complete the repair due to electronic failure. Necessary parts (3) are now on backorder and so we are without the use of this almost $1000 purchase still. Maytag says "oh well". Home Depot won't do anything. Maytag won't do anything so I'm stuck spending more money traveling to a laundromat, using a dirty machine, wasting my time. Offered for their CEO to come do it for me but was politely declined. I just want my money back so I can go buy a quality product. Done with Maytag, Done with Home Depot. I have already sidetracked two in store potential buyers of appliances by telling my story.

Desired outcome: Want my money returned and bad product removed.

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5:09 pm EDT
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Maytag Dishwasher

I purchased a Maytag dishwasher in June 2021. I paid $1054. Installed June 24.

Only myself and husband so not an unusual amount of use. The control unit needed to be replaced June 2023. That's 2 years of light use. The replacement cost was $400 or 38% of the units cost. Maytag says "sorry" it's out of warranty. Shouldn't there be a "lemon law" for appliances?

There was a recall in 2021/2022 for a Maytag dishwasher but it didn't include my model. Clue...there are problems with Maytag dishwashers.

Desired outcome: $400 for control unit replacement

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Maytag In-depth Review

Product Range:

Maytag offers a wide range of appliances to meet various household needs. Their product lineup includes washing machines, dryers, refrigerators, dishwashers, and more. Each product is designed with innovative features and technologies to enhance performance and convenience. With a diverse range of options, Maytag caters to different customer preferences and requirements.

Quality and Durability:

Maytag appliances are known for their exceptional build quality and durability. Customer reviews and feedback consistently highlight the longevity and reliability of Maytag products. When compared to competitors, Maytag appliances often stand out for their superior craftsmanship and robust construction.

Performance and Efficiency:

Maytag appliances deliver outstanding performance and efficiency in various tasks such as cleaning, cooling, and drying. They are designed to meet energy efficiency ratings and minimize water consumption. When compared to industry standards and competitor products, Maytag appliances consistently perform at the top of their class.

Customer Service:

Maytag prioritizes customer satisfaction and provides excellent customer service. Their policies and procedures ensure that customers receive prompt assistance and problem resolution. Customer reviews and experiences often highlight the quick response times and overall satisfaction with Maytag's customer support.

Pricing and Value for Money:

Maytag offers competitive pricing for the quality and features they provide. When compared to competitors, Maytag appliances offer excellent value for money. Additionally, Maytag often includes additional benefits or warranties with their products, further enhancing the overall value proposition.

Design and Aesthetics:

Maytag appliances are designed with both functionality and aesthetics in mind. Their sleek and modern designs complement various kitchen or laundry room styles. When compared to competitors, Maytag appliances often stand out for their visually appealing and timeless designs.

User-Friendliness:

Maytag appliances are known for their user-friendly features and intuitive controls. The user manuals and guides provided by Maytag are comprehensive and easy to understand. When compared to competitor products, Maytag appliances excel in terms of user-friendliness, making them accessible to users of all experience levels.

Innovation and Technology:

Maytag appliances incorporate innovative features and technologies to enhance the user experience. These advancements have a significant impact on the overall performance and convenience of Maytag appliances. When compared to industry trends and competitor offerings, Maytag consistently stays ahead with their innovative approach.

Environmental Impact:

Maytag demonstrates a strong commitment to sustainability and environmental responsibility. Their appliances often include energy-saving features and certifications. Maytag also offers recycling or disposal programs to ensure proper disposal of their products, minimizing their environmental impact.

Overall Customer Satisfaction:

Customer reviews and ratings for Maytag appliances reflect high levels of satisfaction. Maytag consistently receives positive feedback for their product quality, performance, and customer service. When compared to industry benchmarks and competitor ratings, Maytag stands out as a top choice for customers seeking reliable and high-performing appliances.
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Contact Maytag customer service

Phone numbers

1818 329 2100 +1 (800) 344-1274 More phone numbers

Website

www.maytag.com

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