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Luminess Air Logo

Luminess Air

United States
Customer Care
Phone:1-888-793-7474
9:30AM - 6:30PM (Eastern Standard Time)8:30AM - 5:30PM (Central Standard Time) 7:30AM - 4:30PM (Mountain Time)6:30AM - 3:30PM (Pacific Standard Time)
 
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Luminess Air Complaints & Reviews

Luminess Air - consumer fraud

Posted: 2015-02-19 by    Retired Educator
Complaint Rating:  100 % with 1 votes
I ordered the Luminess Air Trial on June 23, 2014. I was charged $59.99 for the "system" and small samples of make-up. As the make-up continued to arrive, I called in July to have deliveries reduced, thinking the payments would reflect less charges. I continued to get charged $59.99...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Luminess Air - Airbrush Cosmetics

Posted: 2015-01-30 by    House Wife and Gramma
Complaint Rating:  0 % with 0 votes
I am so sorry, but the Air Cosmetics and the other things you are sending, I talked to someone on October and said I did want thes items any more, I have broken out so bad from the Cosmetics, I needed Therapy for my face, under some type of Lamp, and a lot pills and Lotions!~!
I can't...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Airbrush System - Terrible product

Posted: 2014-11-25 by    DOXIELVR
Complaint Rating:  0 % with 0 votes
I ordered the basic system on Oct 26th, with the understanding they would take 19.95 immediately for a "trial price". Less than 3 days later, they took 59.99 from my account. I still did not have the system. I called them, and they told me that it was my first payment. NO PLACE ON...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - cargos escondidos , fraude

Posted: 2014-11-11 by    Dario2014
Complaint Rating:  0 % with 0 votes
Esta compania es un robo, tiene cargos escondidos, carga tu tarjeta sin autorización, el servicio al cliente es pésimo .....
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - too hard to understand

Posted: 2014-10-13 by    Carol Panuccio
Complaint Rating:  100 % with 1 votes
I ordered Luminess Air starter kit and just received it. Upon opening it up, I couldn't believe everything that was in the box. I am 76 years and would have to go to a Community College to read and understand all of this material. I would like a RETURN AUTHORIZATION (RA) number to send...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - fraud stealing from account

Posted: 2014-09-22 by    kimbirdlady
Complaint Rating:  100 % with 1 votes
I was suppose to have 30 day free trial but they stole $59.00 from my account before the 30 days was up, I did not like and was going to return. July they sent me a small package of make-up and charged me $35.06. They charged me for two more packages one in August and just now in September....
Complaint comments Comments Complaint country United States Complaint category Credit Cards

luminess air brush - used once and experienced an immediate adverse reaction

Posted: 2014-09-14 by    ed pdron
Complaint Rating:  0 % with 0 votes
I received the product for my wife while she was away on vacation, when she return she use the product once and had a bad reaction, I called the co to get an ra number a few times and they refused, I explain the situation they told me that they will get back to me and the never did, the product...
Complaint comments Comments Complaint country United States Complaint category Other

Luminess Air - Thieves

Posted: 2014-08-15 by    Darelne Vnader Hoop
Complaint Rating:  0 % with 0 votes
This is a scam. They send you a product and then start billing you monthly. I never even got to open my package due to vacationing and when I saw the chemical ridden makeup I called to send it back and they refused and continue to charge my card. I have an unopened package and their public relations...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Luminess Air - Indiana, Pittsboro - Return

Posted: 2014-08-08 by    Angelinasia
Complaint Rating:  100 % with 1 votes
I order the product, tried it and it was HORRIBLE. Everything they said it wouldn't do, it did and then some. They kept my card on file and took payments out EVEN after it had been returned! I returned it within 30 days, called them they said I would have to send it back on MY DIME! I returned...
Complaint comments Comments Complaint country United States, Indiana, Pittsboro Complaint category Unauthorized Charges

Luminess Air - shipped wrong items

Posted: 2014-07-06 by    cheatedBy LUM_Air2014
Complaint Rating:  0 % with 0 votes
I ordered Luiminess Air product plus the beauty package and professional air brush...but what I got was extra colors of the african american shades and a second cheap air brush ...still have yet to get my professional air brush and today I got more colors and did not sign up for their monthly...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - Return policy

Posted: 2014-05-29 by    FL_Husky Lover
Complaint Rating:  100 % with 2 votes
my family. When I returned home, I called the company to obtain an RMA, only to be told that there was no 60-day trial available & that no returns were accepted whatsoever after 30 days! I gave the rep the name of the rep who sold me the unit, date, & time of transaction in hopes of getting...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Luminess Air - Texas, Stafford - Unauthorized charges

Posted: 2014-05-11 by    irene flores
Complaint Rating:  100 % with 3 votes
About 2 months ago I called Luminess Air to purchase a product for $26.99. While ordering my phone dropped the call twice. Every time I called back I told the operator to make sure I was not being double billed. I was gauranteed that I would not be. I received my bank statement and there were...
Complaint comments Comments Complaint country United States, Texas, Stafford Complaint category Cosmetics

Luminess Air, Airbrush System - SCAM

Posted: 2014-04-12 by    adp219
Complaint Rating:  0 % with 0 votes
I purchased their Airbrush Makeup System 2 months ago. I upgraded to the "Pro" system. I paid 34.00 and agreed to the monthly payments and the monthly makeup club subscription. I paid for the system via my Wells Fargo Account. And, have been charged for the system for the past 2 months...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - Georgia, Thomaston - Dont work

Posted: 2014-03-12 by    Delijah
Complaint Rating:  0 % with 0 votes
Never got to use the system at all... nope not even once ...it don't work continually sprays before you even pull the lever so make up would go everywhere as soon as you would try and put the make up in it as far as im concerned its only good for a donation at the local SALVATION ARMY SO...
Complaint comments Comments Complaint country United States, Georgia, Thomaston Complaint category Other

Luminess Air - Fraud! Scam!

Posted: 2014-02-20 by    Ktgagi
Complaint Rating:  100 % with 2 votes
Do not buy this product! It's a rip off. They make it sound as though you get the machine for free and only charge you for the makeup. At least that was my special. However, they charge 5 payments at $69 plus $29 a month for the makeup. They machine is a basic fan. value of $20 maybe. not...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Luminess Air - Keep sending products I never ordered & charge my cc

Posted: 2014-02-06 by    eva saunders
Complaint Rating:  100 % with 2 votes
Just received a box with Mascara and makeup I never ordered, and my CC was charged.
I am returning the products and want my account credited back,
I am very upset that a company would charge my account without my permission,

Eva Saunders...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - non returnable product,

Posted: 2014-02-06 by    BCoyne
Complaint Rating:  100 % with 8 votes
I recently purchased the LuminessAirbrush cosmetic system through a special on Good Morning America. The system is terrible - absolutely minimal coverage and difficult to use. When I tried to return it, I was informed that since it was a special price, the money back guarantee did not exist....
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - RIP OFF

Posted: 2014-02-05 by    Cyann
Complaint Rating:  100 % with 8 votes
I caught the end of an infomercial that was selling an airbrush to apply makeup with and the makeup to use in it for $24.95 (around). I got online...looked at the colors of the make-up and ordered it. I didn't care for the airbrush or makeup and gave it away. A few weeks later I receive...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - No return policy

Posted: 2014-01-17 by    Heiress Beauty System
Complaint Rating:  100 % with 1 votes
Rec, air brush system yesterday 01, 16.2014...tried it today 01.17.2014 and am 100% unsatisfied. The system took much more makeup that advertised, the results not as expected. When ordering system I was NEVER told of your no return policy. Deceptive. Mary Cipolla Acct#10943827...
Complaint comments Comments Complaint country United States Complaint category Doctors

Luminess Air - Scam

Posted: 2013-12-17 by    Pissed Off till the end
Complaint Rating:  100 % with 7 votes
I received a shipment of products I did not order and it was peculiar because it was random and something I would not have used. I called to return it and find out I was charged for it and it was on a recurrent order and payment was taken from my credit card every 2 months. When I asked them...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

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