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Luminess Air

Luminess Direct LLC

12802 Capricorn Dr.
United States - 77477
Customer Care
1 713 532 2499 0 3
Additional Email IDs
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Luminess Air Complaints & Reviews

Luminess Air - Florida, Jacksonville / Air brush facial system

Pat Jones on 2016-01-27
My acct # 2065563; this product was ordered off tv commercial..No mention of restricted installment plan...I ordered this for my daughter for christmas, she didn't want it so i attempted to return it...On the packing slip not dated, states you can't return without a return...

Luminess Air / Airbrush makeup system

Reviewer36406 on 2016-01-18
I ordered Luminess Air after watching their infomercial on TV, I did it online. Once reciept came, I saw that for 5 months extra charges would be taken from credit card account. In my opinion this is fraud, even if they had a disclaimer in written form at the infomercial. They should have...

Luminess Air - Texas, Stafford / Luminess Airbrush system

ElizabethWalczak on 2016-01-15
I have purchased a Luminess Airbrush Kit with the option of making a return. I hate this product and I am unable to get in touch with the company to make a return, There is no way to contact anyone in customer service. There is only option of leaving call back number. I have called several...

Luminess Air - Texas, Stafford / All products

Reviewer43989 on 2015-12-21
I ordered the kit from Luminess Air, it took weeks and weeks to arrive. In fact it took so long I finally decided that I must have not finished with my order completely and gave up on ever seeing the product. You cannot get in contact with anyone by phone or by websites offered to get out...

Luminess Air - Arizona, Tucson / Air spray

Janet Q on 2015-11-09
I have tried to call and get a return code. I left a message for a call back and got no return call. Then I stayed on the line and the woman wouldn't let me do a return for my 87 year old aunt that ordered this item! I had all the information customer number and info -She REFUSED !!...

Luminess Air - Texas, Stafford / Luminesse Air brush system

howarlis on 2015-11-06
I ordered this at a sales price of 19.95 only to find out that once its delivered you are charged a huge amount of money over a long period of time.. Not to mention the item is garbage. The 30 day return policy has 100 conditions to it. I met all of those conditions and sent it back within...

Luminess Air - Texas, Texas City / Charging me for item never received

cynthia woods on 2015-10-28
To Whom This May Concern @ Luminess: This letter is to inform your company that if this matter is not resolved in 24 hours, I will report you to the BBB, and the Attorney Generals office for falsely charging my credit card and refusing to refund my money even though I expressed to you that...

Luminess Air - Texas, Stafford / Owe a lot of money

cliberatore0304 on 2015-10-22
I ordered this product but found that after the 30 day trial i was to owe alot of money. then they tried to get to my account and after a failed attempt said i was to be reported to the credit bureau, HAH! not me as I work for the government. and will turn them in as i have just did!!! For...

Luminess Air / Overall price not clearly explained and there is no refund policy

Reviewer30944 on 2015-09-15
Ordered product and learned upon my receipt that product was very expensiveand required multiple payments. Learned after returning unopened product that no refunds are given. Had I known the price and that no refunds are given I would not have purchased product. BUYER BEWARE!

Luminess Air - Washington, Lynnwood / This is criminal

variaironhawk22 on 2015-07-27
I am so angry I could spit. I ordered the Luminess Air basic system and yes it says 30 Day Trial, but since the bulk of the money is made from repeat business of make up orders and parts, it is not unusual for equipment to be a loss leader. The website at no point tells you any of that...

Luminess Air - Texas, Houston,Texas / Cannot get my address correct

Luminess air horrible on 2015-06-12
I ordered make up products from them about two months ago. They sent it out fed ex to w 6th street and post office sent it back. I called them to let them know they have the wrong address. They corrected the address and re shipped it. It went back again because they had the wrong addre...

Luminess Air / restocking charge

S Drelich on 2015-05-31
I placed a phone order to a call center. In explaining the installment payment plan at NO TIME did either person taking the order tell me about a restocking charge. When the package came, I returned it the next day UNOPENED. Luminess still charged my credit card, not for the product WHICH...

Luminess Air Trial - Florida, Tampa / hidden fees and charges

Terry Hoover on 2015-05-09
their representatives did not inform me of the monthly cost of system or of the complete charge of the unit . i was told it was $19.95 and that's what i paid. before i could even learn to operate the unit, i received another charge on my card. i talked to another rep and was told it...

Luminess Air - Washington, Tacoma / owing me money

tyrah on 2015-03-23
yes, I bought lumpiness air back in sept. paid in full with my credit card and yet they are still taking 45.07 out of my account every month since then. so that's five months that they owe me that money back. because I just found it on all my bank statements that you are still taking money from me

Luminess Air - Florida, Doral / Hidden charges / scam

ALAN GARRO on 2015-03-08
I am being victim of this Company's scam. I saw and advertisement for a product priced at $19.95 and now they have done extra payments on mi credit card for $100 so I blocked it and now they are sending me threatening emails from their collection department arguing I owed them $300...

Luminess Air / NOT BUYING!!!!!!!

Rder4me on 2015-03-05
Just turn my tv on saw, saw the product Luminess Air infomercial. I was about to buy it as the sale this morning Feb.5 2015 is $19.95 I remember that I didn't do my review research. I am so grateful for all of these reviews ...I WONT BUY IT...NO WAY. I really APPRECIATE folks who take the time out to put out reviews.

Luminess Air / consumer fraud

Retired Educator on 2015-02-19
I ordered the Luminess Air Trial on June 23, 2014. I was charged $59.99 for the "system" and small samples of make-up. As the make-up continued to arrive, I called in July to have deliveries reduced, thinking the payments would reflect less charges. I continued to get charged $59.99 per...

Luminess Air / Airbrush Cosmetics

House Wife and Gramma on 2015-01-30
I am so sorry, but the Air Cosmetics and the other things you are sending, I talked to someone on October and said I did want thes items any more, I have broken out so bad from the Cosmetics, I needed Therapy for my face, under some type of Lamp, and a lot pills and Lotions!~! I can't use...

Luminess Airbrush System / Terrible product

DOXIELVR on 2014-11-25
I ordered the basic system on Oct 26th, with the understanding they would take 19.95 immediately for a "trial price". Less than 3 days later, they took 59.99 from my account. I still did not have the system. I called them, and they told me that it was my first payment. NO PLACE ON THE...

Luminess Air / cargos escondidos , fraude

Dario2014 on 2014-11-11
Esta compania es un robo, tiene cargos escondidos, carga tu tarjeta sin autorización, el servicio al cliente es pésimo ..

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