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Luminess Air Customer Care Service

Luminess Direct LLC

12802 Capricorn Dr.
Stafford
Texas
United States - 77477

Customer Support Phone Numbers

Fax:
+1 713 532 2499 1 0
Additional Email IDs
alana@luminessair.com
help@luminessair.com
sales@luminessair.com
tech@luminessair.com
support@luminessair.com
eliana@luminessair.com
returns@luminessair.com
shipping@luminessair.com
club@luminessair.com
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Luminess Air Complaints & Reviews

Luminess Air / The hidden monthly cost

Ly
lynne stoeckicht on Dec 3, 2016
I just wanted to try the $19.95 trial. then I saw the hidden cost of a 5 monthly additional fee of $79.95. When I tried to cancel the order you already placed the order. I have already called my bank and they have put an alert on this charge. I wish to CANCEL this order before you mail it...

Luminess Air / Unauthorized credit card charges

La
lawrence veach on Nov 6, 2016
I was recently charged for a product I did not authorize on 10/19/2016 I had not authorized this charge and contacted your company, my wife spoke to a rep who told her it would be taken off and they would rush deliver her a free bonzer which she never received I have contacted my bank and...

Luminess Air / Legend airbrush system

Go
GoodFaith on Oct 29, 2016
I purchased this product in good faith of the 30 day satisfaction guarantee trial offer. They charged my credit card account on 9/1/2016, the day that I ordered it, 3 charges totaling $40.91, which was the first of 4 payments totaling close to $300.00. I received the product on 9/17/2016...

Luminess Air / Unethical behavior

Lu
luminess on Oct 26, 2016
Unauthorized credit card charges never signed up for a club, and I just wanted to try it. They made it sound so easy on TV. On 10/21 received a huge charge of 81.94. I have never paid that much for Make-up ever. I have sent several E-mails, requested a refund and to be taken off any club...

Luminess Air / Everything

Us
Usingmymoney on Jun 13, 2016
The make up is horrible. My face started to break out and I called them immediately. I sent the product back. The airbrush and makeup. They say they did not get it and keep charging me. This is why I am NOT going to order anything on line any longer. Unless I have a history with any...

Luminess Air / Makeup airbrush system

Ka
Kaybo929 on May 11, 2016
Letter to Luminess Air: Let me get this straight — I never received a “declined” payment notice from my credit card company or my bank - just you. I have made payments (you withdrew from my accounts, each in differing amounts at odd dates) of $101.84, $82.94, $102.94, $82.94 and now you ask...

Luminess Air / Product

Pj
PJwang on Apr 19, 2016
Completely bullshit company. I am writing this complaint cuz they fuking ridiculous Just tryna buy my mom something she saw from TV and this company hooked me up with some monthly payment installment shit My first payment is on 2/25 trying to get this : Legend Airbrush System Black & White...

Luminess Air / The unit:

Re
Reviewer99834 on Feb 27, 2016
I purchased three lumpiness air units last year around April. I got one for me and the other two for my daughters to have. Anyways, after about two months use my clogged up so bad, I could not use it anymore. So, one of my daughters told me that she had not even opened her and this was in...

Luminess Air / Make-up

Re
Reviewer73027 on Feb 23, 2016
I purchased this product from an TV ad, it stated that I had 30 days to cancel my order. I called to cancel the order before the 30 days and they stated that I had to send back the unit. I called three times to cancel my order not knowing that they was still charging my for the unit, to my...

Luminess Air / Credit Card billing.

Va
Valerie Farias on Feb 18, 2016
I have received $409.01 in charges on my credit card bill since I first ordered your product. I have not received any more foundation or products. I am wondering when the charges are going to end. Charges started in November I believe. I usually just pay my CC bill. But two days ago I...

Luminess Air / Air brush facial system

Pa
Pat Jones on Jan 27, 2016
My acct # 2065563; this product was ordered off tv commercial..No mention of restricted installment plan...I ordered this for my daughter for christmas, she didn't want it so i attempted to return it...On the packing slip not dated, states you can't return without a return...

Luminess Air / Airbrush makeup system

Re
Reviewer36406 on Jan 18, 2016
I ordered Luminess Air after watching their infomercial on TV, I did it online. Once reciept came, I saw that for 5 months extra charges would be taken from credit card account. In my opinion this is fraud, even if they had a disclaimer in written form at the infomercial. They should have...

Luminess Air / Luminess Airbrush system

El
ElizabethWalczak on Jan 15, 2016
I have purchased a Luminess Airbrush Kit with the option of making a return. I hate this product and I am unable to get in touch with the company to make a return, There is no way to contact anyone in customer service. There is only option of leaving call back number. I have called several...

Luminess Air / All products

Re
Reviewer43989 on Dec 21, 2015
I ordered the kit from Luminess Air, it took weeks and weeks to arrive. In fact it took so long I finally decided that I must have not finished with my order completely and gave up on ever seeing the product. You cannot get in contact with anyone by phone or by websites offered to get out...

Luminess Air / Air spray

Ja
Janet Q on Nov 9, 2015
I have tried to call and get a return code. I left a message for a call back and got no return call. Then I stayed on the line and the woman wouldn't let me do a return for my 87 year old aunt that ordered this item! I had all the information customer number and info -She REFUSED !!...

Luminess Air / Luminess airbrush system

Ho
howarlis on Nov 6, 2015
I ordered this at a sales price of 19.95 only to find out that once its delivered you are charged a huge amount of money over a long period of time.. Not to mention the item is garbage. The 30 day return policy has 100 conditions to it. I met all of those conditions and sent it back within...

Luminess Air / Charging me for item never received

Cy
cynthia woods on Oct 28, 2015
To Whom This May Concern @ Luminess: This letter is to inform your company that if this matter is not resolved in 24 hours, I will report you to the BBB, and the Attorney Generals office for falsely charging my credit card and refusing to refund my money even though I expressed to you that...

Luminess Air / Owe a lot of money

Cl
cliberatore0304 on Oct 22, 2015
I ordered this product but found that after the 30 day trial i was to owe alot of money. then they tried to get to my account and after a failed attempt said i was to be reported to the credit bureau, HAH! not me as I work for the government. and will turn them in as i have just did!!! For...

Luminess Air / Overall price not clearly explained and there is no refund policy

Re
Reviewer30944 on Sep 15, 2015
Ordered product and learned upon my receipt that product was very expensiveand required multiple payments. Learned after returning unopened product that no refunds are given. Had I known the price and that no refunds are given I would not have purchased product. BUYER BEWARE!

Luminess Air / This is criminal

Va
variaironhawk22 on Jul 27, 2015
I am so angry I could spit. I ordered the Luminess Air basic system and yes it says 30 Day Trial, but since the bulk of the money is made from repeat business of make up orders and parts, it is not unusual for equipment to be a loss leader. The website at no point tells you any of that...

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