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Luminess Air

Luminess Direct LLC

12802 Capricorn Dr.
United States - 77477
Customer Care
1 888 793 7474 1 1
1 713 532 2408 0 1
1 877 384 0396 0 1
1 877 749 5777 0 1
1 888 793 7474 1 1
1 888 800 8872 0 1
1 713 532 2499 0 1
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Luminess Air Complaints & Reviews

Luminess Air - Arizona, Tucson - Air spray

Posted: 2015-11-09 by    Janet Q
Complaint Rating:  0 % with 0 votes
I have tried to call and get a return code. I left a message for a call back and got no return call. Then I stayed on the line and the woman wouldn't let me do a return for my 87 year old aunt that ordered this item! I had all the information customer number and info -She REFUSED !! My...

Luminess Air - Texas, Stafford - Luminesse Air brush system

Posted: 2015-11-06 by    howarlis
Complaint Rating:  0 % with 0 votes
I ordered this at a sales price of 19.95 only to find out that once its delivered you are charged a huge amount of money over a long period of time.. Not to mention the item is garbage. The 30 day return policy has 100 conditions to it. I met all of those conditions and sent it back within the...

Luminess Air - Texas, Texas City - Charging me for item never received

Posted: 2015-10-28 by    cynthia woods
Complaint Rating:  0 % with 0 votes
To Whom This May Concern @ Luminess: This letter is to inform your company that if this matter is not resolved in 24 hours, I will report you to the BBB, and the Attorney Generals office for falsely charging my credit card and refusing to refund my money even though I expressed to you that this...

Luminess Air - Texas, Stafford - Owe a lot of money

Posted: 2015-10-22 by    cliberatore0304
Complaint Rating:  0 % with 0 votes
I ordered this product but found that after the 30 day trial i was to owe alot of money. then they tried to get to my account and after a failed attempt said i was to be reported to the credit bureau, HAH! not me as I work for the government. and will turn them in as i have just did!!! For all...

Luminess Air - Overall price not clearly explained and there is no refund policy

Posted: 2015-09-15 by    Reviewer30944
Complaint Rating:  0 % with 0 votes
Ordered product and learned upon my receipt that product was very expensiveand required multiple payments. Learned after returning unopened product that no refunds are given. Had I known the price and that no refunds are given I would not have purchased product. BUYER BEWARE!...

Luminess Air - Washington, Lynnwood - This is criminal

Posted: 2015-07-27 by    variaironhawk22
Complaint Rating:  100 % with 4 votes
I am so angry I could spit. I ordered the Luminess Air basic system and yes it says 30 Day Trial, but since the bulk of the money is made from repeat business of make up orders and parts, it is not unusual for equipment to be a loss leader. The website at no point tells you any of that, even...

Luminess Air - Texas, Houston,Texas - Cannot get my address correct

Posted: 2015-06-12 by    Luminess air horrible
Complaint Rating:  0 % with 0 votes
I ordered make up products from them about two months ago. They sent it out fed ex to w 6th street and post office sent it back. I called them to let them know they have the wrong address. They corrected the address and re shipped it. It went back again because they had the wrong address so...

Luminess Air - restocking charge

Posted: 2015-05-31 by    S Drelich
Complaint Rating:  0 % with 0 votes
I placed a phone order to a call center. In explaining the installment payment plan at NO TIME did either person taking the order tell me about a restocking charge. When the package came, I returned it the next day UNOPENED. Luminess still charged my credit card, not for the product WHICH WAS...

Luminess Air Trial - Florida, Tampa - hidden fees and charges

Posted: 2015-05-09 by    Terry Hoover
Complaint Rating:  0 % with 0 votes
their representatives did not inform me of the monthly cost of system or of the complete charge of the unit . i was told it was $19.95
and that's what i paid. before i could even learn to operate the unit, i received another charge on my card. i talked to another rep and was told...

Luminess Air - Washington, Tacoma - owing me money

Posted: 2015-03-23 by    tyrah
Complaint Rating:  0 % with 0 votes
yes, I bought lumpiness air back in sept. paid in full with my credit card and yet they are still taking 45.07 out of my account every month since then. so that's five months that they owe me that money back. because I just found it on all my bank statements that you are still taking money...

Luminess Air - Florida, Doral - Hidden charges / scam

Posted: 2015-03-08 by    ALAN GARRO
Complaint Rating:  0 % with 0 votes
I am being victim of this Company's scam. I saw and advertisement for a product priced at $19.95 and now they have done extra payments on mi credit card for $100 so I blocked it and now they are sending me threatening emails from their collection department arguing I owed them $300 plus....

Luminess Air - NOT BUYING!!!!!!!

Posted: 2015-03-05 by    Rder4me
Complaint Rating:  100 % with 1 votes
Just turn my tv on saw, saw the product Luminess Air infomercial. I was about to buy it as the sale this morning Feb.5 2015
is $19.95 I remember that I didn't do my review research. I am so grateful for all of these reviews ...I WONT BUY IT...NO WAY. I really APPRECIATE folks who...

Luminess Air - consumer fraud

Posted: 2015-02-19 by    Retired Educator
Complaint Rating:  100 % with 1 votes
I ordered the Luminess Air Trial on June 23, 2014. I was charged $59.99 for the "system" and small samples of make-up. As the make-up continued to arrive, I called in July to have deliveries reduced, thinking the payments would reflect less charges. I continued to get charged $59.99 per month...

Luminess Air - Airbrush Cosmetics

Posted: 2015-01-30 by    House Wife and Gramma
Complaint Rating:  0 % with 0 votes
I am so sorry, but the Air Cosmetics and the other things you are sending, I talked to someone on October and said I did want thes items any more, I have broken out so bad from the Cosmetics, I needed Therapy for my face, under some type of Lamp, and a lot pills and Lotions!~!
I can't...

Luminess Airbrush System - Terrible product

Posted: 2014-11-25 by    DOXIELVR
Complaint Rating:  100 % with 2 votes
I ordered the basic system on Oct 26th, with the understanding they would take 19.95 immediately for a "trial price". Less than 3 days later, they took 59.99 from my account. I still did not have the system. I called them, and they told me that it was my first payment. NO PLACE ON THE WEBSITE...

Luminess Air - cargos escondidos , fraude

Posted: 2014-11-11 by    Dario2014
Complaint Rating:  0 % with 0 votes
Esta compania es un robo, tiene cargos escondidos, carga tu tarjeta sin autorización, el servicio al cliente es pésimo .....

Luminess Air - too hard to understand

Posted: 2014-10-13 by    Carol Panuccio
Complaint Rating:  100 % with 1 votes
I ordered Luminess Air starter kit and just received it. Upon opening it up, I couldn't believe everything that was in the box. I am 76 years and would have to go to a Community College to read and understand all of this material. I would like a RETURN AUTHORIZATION (RA) number to send...

Luminess Air - fraud stealing from account

Posted: 2014-09-22 by    kimbirdlady
Complaint Rating:  100 % with 2 votes
I was suppose to have 30 day free trial but they stole $59.00 from my account before the 30 days was up, I did not like and was going to return. July they sent me a small package of make-up and charged me $35.06. They charged me for two more packages one in August and just now in September....

Luminess Air Brush - used once and experienced an immediate adverse reaction

Posted: 2014-09-14 by    ed pdron
Complaint Rating:  0 % with 0 votes
I received the product for my wife while she was away on vacation, when she return she use the product once and had a bad reaction, I called the co to get an ra number a few times and they refused, I explain the situation they told me that they will get back to me and the never did, the product...

Luminess Air - Thieves

Posted: 2014-08-15 by    Darelne Vnader Hoop
Complaint Rating:  100 % with 1 votes
This is a scam. They send you a product and then start billing you monthly. I never even got to open my package due to vacationing and when I saw the chemical ridden makeup I called to send it back and they refused and continue to charge my card. I have an unopened package and their public relations...

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