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Luminess Air

Luminess Air review: Luminesce

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12:15 pm EDT
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Order was returned, never even opened because of the nightmare I have heard about your company! It was refused yet you people keep trying to steal my money I've had to close my bank account and reopen a new one because of you my mortgage check bounced because of you! You have put my life through hell and I want it to stop! I ordered this makeup I refused the package because of already having to deal with BS from not getting the first package you guys sent out and I told you guys I was refusing the package nobody told me anything about needing a return number? So apparently if you do not get a return authorization number I guess it's okay to continuously steal people's money! First my bank put a stop payment on anything coming from your company yet you guys keep changing the spelling and the amounts so that you can keep taking money so I had to close my accounts! Because of that I am now dealing with issues from my other bills trust me all of this is going to my attorney! Don't deal with this company! If you see this run

Desired outcome: There has been no outcome They won't stop trying to take my money

Sep 15, 2023 1:19 pm EDT
Luminess Air customer support contacts
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12802 Capricorn Dr., Stafford, TX, 77477, US

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Thank you for providing your feedback concerning our company. We are truly sorry for any inconvenience you may be experiencing with Luminess and would never want a customer to feel we are not assisting with any and all concerns. We do provide full disclosure to each and every one of our customers and provide all details online prior to purchasing; we also send a confirmation email that explains the order details, terms and conditions as well as the return policy. We would be more than happy to get you taken care of your account concern - please call our customer service or check your inbox for a message from us. We look forward to speaking with you and clearing up this misunderstanding.
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