Lowe's
reviews and complaints

My name is Vikki Miller and I live in Colorado Springs Colorado. I placed two separate orders online at Lowe's for a Zline 30 inch Wall-mounted Range Hood Top Cover (Stainless Steel), they were advertised at $89.95. Today I received the first one and it was not as advertised they actually sent me Zline crown molding. Long story short the Zline Company put me in touch with a local Lowe's were I was told that if I brought the item in they would order and replace it with what was advertised. But when I got there they tried to refund me the $89.95 and keep the item that they sent me under the reasoning that they had already refunded it back to my card (after I had told them that that isn't what I wanted) to the try and keep my evidence that I fully intend on using in court. When I attempted to leave the store with the item that I brought in the manager proceeds to tell me that she can't let me leave with he item that I paid for so the police were called and I waited for them so that they wouldn't make the narrative into I stole something. when the officer arrived I was allowed to leave with my item. But I'm glad that he came out because tomorrow I will be subpoenaing his body cam which will show that they agreed to replace it at there expense, that the advertisement was wrong as well as there is video footage of my interaction with management just in case they erase it before I subpoena it. Lowe's has since changed the advertisement and the price to what they sent me and have accused me of ordering the crown molding... I guess they forgot that they sent me a receipt, also I took pictures of the original posting before they changed it. I will be reporting this to the attorney generals office, the Federal Trade Office and anywhere else that can help with this situation. Pictures attached Below: PLEASE PAY CLOSE ATTENTION TO THE ITEM NUMERS AS WELL AS THE TIME AND DATES ON THE BOTTOM RIGHT OF THE COMPUTER SCREEN... I have videos, receipts and the description of the product that I ordered. I will continue to report this incident to every agency that I can until I get to the right one to prevent Lowe's from treating it's customers the way that I have been treated. If this email reaches your office and you have any information or referrals to where I can go or contact for help please reach out to me, I will be grateful.

Thanks in advance for your help with this issue.

I been having a problem receiving my refund for a refrigerator in the amount of over $1600.00+. The damaged refrigerator was returned one week ago, August 9th. As yet, despite many attempts through Synchrony Bank and the local Lowe's store, Sunrise, Florida, I still haven't gotten the refund posted. A dispute has been filed with Synchrony Bank, but thus far this has not been resolved. A supervisor called me from the Sunrise store this morning, August 17th, and no message was left. When I finally found who had called me, she told me that she was researching what has happened to my refund. She said she would call me back and did not. I called the store this afternoon and she had already left for the day. I was unable to talk to another supervisor since the phone just rang and rang like usual. The customer service with Lowe's is horrible! I cannot purchase anything else from you in the future because of this and I have purchased many items, both large and small now as well as in the past.

Please help me to resolve this issue ASAP!

Thank you,

Andrea Connally

252` NW `104th Ave

Apt 306

Sunrise, Florida 33322

I purchased an Ariens zero turn Lawn mower at the Fayetteville, Ga store on Saturday 08/14/2023. It was delivered on Monday 08/16/2023. It ran for 12 minutes before it destroyed its belt. After getting no results from a phone call to the store (mostly transfers and hold time), I went to the store. They ordered a pickup for the mower on Tuesday 8/17 and delivery for the replacement on Wednesday 08/18. I waited until 5PM on wednesday 08/18, and no delivery. I called the store and after an hour someone fnally told me there was no order placed for me. So I asked to speak to the manager (another 33 minute hold) Finally the Manager, Scott talked with me and transfereed me to his assistant. She promised I would get another mower by Thursday 08/17.

A new mower arrived on Thursday 08/17/2023 am. After putting gas in it and checking the oil, I tried to start it. It did nothing. I called the delivery man back and told him it wouldn't start and I wanted it picked up and a credit to my account. I also told him I had enough and I was going elsewhere to buy a mower. I no longer want to even try another mower from Lowes. They should have checked this one before delivery. I have now been on hold for 45 minutes trying to request a return pickup -- no luck.

My name is William Manley, [protected]. I have purchased another mower for delivery Friday 08/18/2023 from a different company.

This note pertains to the recent handling of a cancelled Lowes credit card charge that is in dispute. Our store is in Kyle, Texas (78640). The order number was [protected] and the delivery date was Wednesday, June 28, 2023. I had ordered two gardening tools: A Corona 14-ft. Fiberglass Compound Bypass Pole Pruner ($54.98) and a Corona ComfortGEL 37-inch Telescoping Carbon Steel Bypass Lopper ($31.98). When the pruner didn’t arrive, I called customer service for an update. The agent checked and informed me that the pruner had been damaged in transit. When I asked for a replacement, I was told that I would have to order the pruner a second time, then await a refund for the damaged item. I declined at that point; this triggered the dispute and the resulting refund delay. At the time, I presumed that she would be able to reverse the charge for the damaged pruner and issue us an immediate refund. (I guess the delay was necessitated by the closed-book “delivered” status of the order.) Given that the credit card I used was a Lowes card, I am concerned that the system did not permit a refund in a timelier manner, and I’m even more concerned that I would have had to pay for the same item twice to get the [single] refund. Perhaps the refund policy can be reviewed and [easily] modified. We do a lot of business with Lowes and we want to continue to do so.

Thank you,

Mark Cunningham

We bought a washer dryer on 8/16/2023 with our credit card Lowe's store # 1125 located at 45430 Dulles Crossing Plaza, sterling 20166.

sales person # 4844636 Name Javier, requested to send print and email receipt, he said yes and we came there was no email receipt at my email address, [protected]@gmail.com, cell # [protected]. We called him for the same and he disconnected for two times and when again called on hold for 36.34 minutes as a proof I can send my call log also.

This is not a professional service to loyal customer.

The transaction # is [protected].

I need this on record. Hope someone will take corrective actions so the customers are treated fairly with out any discrimination.

Contact me at my email, should you need any additional information.

We ordered a fridge for our garage on Aug 3. We were told to expect delivery on Aug 15. The evening of August 14 we received a text telling us to expect delivery the next day between 9a - 1p. We pulled the old fridge out to make room. In the morning of the 15 we received a new text saying that they couldn't deliver. I called to find out why and nobody had an answer. Other than to say sorry.

This is not the first time your company has failed to deliver on time. We have had so many issues with the incompetence of your delivery service we have decided to cancel this newest order and we will not be purchasing any more large items, large deliveries or anything that requires delivery from Lowe's again. We will also inform our family and followers about the issues so they don't go thru the frustrations we did.

I should have done so earlier, after the previous problems that you failed to address when it took over 6 months to get our cooktop because of bad delivery. It was delivered late, it was delivered broken, it was broken twice more after that. There is obviously an issue with your distribution/delivery method.

I stopped at my local Lowes in Little Elm Texas. No one available to help me with what I was looking for. Not a single check stand open. Forcing everyone through the self-check out. I DO NOT [censored]ING WORK FOR LOWES. Did some brilliant MBA type convince you forcing customers to do uncompensated labor would raise profits? Customer service at Lowe's is in the gutter. There is damned little you sell I can't get on Amazon, and they don't ask me to perform uncompensated labor. You can take your veteran's discount and shove it.

After looking at a few other installers I decided to go thru due to the 10 yr warranty which was to include parts and labor. I really never had any problems until recently when my system was not working and the company that installed my system would not cover the labor which was 360.00. I still have 5yrs left on my contract and they probably won't want to cover any future labor. I have did this complaint before and have not heard from anyone. I have a signed contract from my lowes for the parts and labor warranty.

Refrigerator Delivered to my home very damaged; I chose to call customer service 3 times with 3 different answers or suggestions. The last guy said for me to actually drive to the store and speak to an appliance salesman in the department. I did and had to repurchase another identical refrigerator; I spent over an hour due to several customers there, and the guy was short handed( as always). I had received a decent price when I purchased the original refrigerator and the guy worked out a $200.00 discount from the sale price. I returned today about the delivery of the damaged refrigerator and was charged $200.00 more for the purchase today than I paid on original purchase. I was so relieved to finally get waited on today that I did not notice the price until I just got home from work, and saw the receipt. I have the other refrigerator being delivered in 2 weeks, and intend to drive back to the Lowe’s location to straighten out this problem, and feel there needs to be at least an additional 10% off because of the frustration and aggravation reflecting this entire transaction. I not only received a very damaged appliance, but there seems to be a lot of incidents just as this all the time, and it apparently it’s just a normal day in today’s “ Big Box Store” operation

Wish I could give Lowe's no stars. Apparently they outsourced their protection plan service to the Philippines.

I am on my fourth call to these clowns. They talk over you and do not listen.

Do not trade with Lowe's, their customer service is circling the drain..

so spoke to

Lowe's COMPLAINT Corporate People who gave me REPLACEMENT with compensation.

[protected]

I purchased a refrigerator from Lowes of Hamilton online and was given a date of Sunday 8/6/23 delivery between 8am to 12pm. I emptied my food from the appliance at 11:30 awaiting the arrival of my new refrigerator. I seen a note that the delivery was running a little behind schedule so I waited longer. At 5pm I made a call to Lowes and was told that I would receive a call from the dispatcher. At 6:45pm I called again, no call from the dispatcher or Lowes. I was told again that I would get another call Sunday night. On Monday morning, I get a call from Lowes saying that my refrigerator was returned on the truck with no explanation whatsoever. Now I have no refrigerator, and over 500 dollars of lost food. How does buying a refrigerator from you benefit me when I'm sitting here with a broken refrigerator, spoiled food, and no refrigerator that was supposed to be here. Lowes, please do better, I would like someone to give an explanation or figure out how to resolve this matter.

Respectfully