Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
LightInTheBox Logo

LightInTheBox Customer Care Service

LightInTheBox Pvt. Ltd

Building 2, Area D, Floor 1-2 Diantong Times Square, Chaoyang District
China - 100025

Customer Support Phone Numbers

+86 10 5908 0008 15 21
Go to LightInTheBox:    Twitter  Facebook  LinkedIn Google+ Youtube     

LightInTheBox Complaints & Reviews

Light In The Box / Clock

Christine Thorley on 2016-05-22
My son bought me a wall clock from this site in April. The delivery charge was £24.30. When it arrived it was broken so I started the horrendous process of sending it back to POLAND. The cost from the UK was £33.30. Once the clock was deemed by the company as broken they then told me the refund...

LightInTheBox / We placed an order and received one of lesser value and it wasnt what we paid for

becstars on 2016-04-30
on the 12 april 5 april and 31 march we placed an order for headtorchers order numbers #17658813 x1 #17522352 x2 headlamps/bikelight LED 4 mode 5000/4000/5800 lumens waterproof rechargeable impact resistant cree xm-l t6 18650 that came with batteries and a charger that was what was ordered...

LightInTheBox / No email, no number and I can't even submit Customer Service Ticket!!!!

Sascha O. on 2016-04-18
I am infuriated about this website. I was not happy with several items in my order and wanted to contact them... I don't see any email or phone number for them, and I am unable to follow their instructions for submitting a "Customer Service Ticket" since my Order Number doesn't even...

LightInTheBox / Terrible Return/Refund Policy!!!

huggydrea on 2016-04-12
I asked to return the two dresses I ordered they were not right, I ordered two because I wasn't sure which color I wanted and now you are not letting me send back any!! They did not fit right they were very uncomfortable!! Please help or I will file a consumer reports complaint! Here i...

LightInTheBox - Washington, Seattle / Unable to unsubscribe from spam newsletter/close account

anjaurb on 2016-04-05
there is no way to unsubscribe from the spam newsletter that keeps coming with annoying regularity. Impossible to delete account. Impossible to change default e-mail address. Extremely difficult and confusing way to contact customer service. I am still waiting for a response to complaint...

LightInTheBox / There is no way to contact customer service!

Daisy on 2016-04-01
I made an order in late February and two weeks later received a message saying that my order was shipped. It is now April and I received nothing yet. I went to LightInTheBox website and tried to find some contact information, but there was nothing useful. So I sent them a message via...

LightInTheBox / Bank Account Debited. Received Nothing

rexgillion on 2016-03-12
This company is a total scam and ripoff. Please do not waste your money. They sent me nothing but pathetic excuses, and stated that they would resolve this. I waited for three months as requested by customer service, but received nothing but disappointment, and a depleted bank account. The...

LightInTheBox / What a scam company!

Upitoo1 on 2016-02-25
I will never order anything from LightInTheBox again! Twice I ordered from them and twice they scammed me! Well, the second time was my fault for trusting this scam company! The first time I ordered two dresses and when I received them they were super small! And the fabric was covered in...

LightInTheBox / Awful company

Mandy on 2016-02-22
I would never purchase anything from LightInTheBox again! I ordered twice and both times was completely scammed! The first time I ordered, I received a dress which was super tiny and did not fit at all. When I contacted customer service they called me a liar and replied no more. The second...

LightInTheBox / Missing order

Fontana311 on 2016-02-08
I purchased some products in early January from LightInTheBox. I received a payment confirmation email and my tracking number. It is now February 8th and I received nothing yet, but their tracking system says my order was delivered. I sent them several emails but received no response! They...

LightInTheBox - Florida, Port Saint Lucie / Product and Service

Reviewer32451 on 2016-02-03
I strongly advise to anyone planning to purchase items from"Lightin TheBox" not to do it. They have below par items from China. When you try to get a refund they will not answer you. I'm still waiting for my refund for more than a month right now. They received the item back,

Lightinthebox.com / Cancelled Wedding Dress Pre-ordered Size

Robin Franconeri on 2016-02-02
I ordered a wedding dress back in November of 2015. I had to Cancel due to the dress not being here in time for my wedding which was December 12, 2015. I contacted by email (because there is no company number to contact directly) they cancelled and promised to refund the full amount I Paid...

LightInTheBox / Bike computer

hectorbringas on 2016-02-01
I bought a bike computer as well as front light. The computer arrived without the magnetic device so I could not install it and the front lights never arrived. No way to contact light in the box because they always send me to a dead end browsing

LightInTheBox / Avoid at any cost!

Seungri on 2016-01-27
I ordered few small items from LightInTheBox and paid around 30 euros. I contacted customer service and they said that items are in stock and they would be shipped immediate. They promised shipping would take only 5-7 days. I was hoping to get them in a few days, but few weeks later...

LightInTheBox - North Carolina, Morehead City / Unauthorized Charge!

Andria L on 2015-12-31
This Company-Lightinthebox...Stay Away!!! Lightinthebox is the Biggest, Scamming Thieving Company EVER! The ONLY form of Communication they offer you is this "ticket crap". An order was made Not by me and within minutes of the ORDERED being made...I messaged them Via Ticket letting...

LightInTheBox / NEVER ORDERED-CANCEL for hundredth time! Where's my Refund?

Andria L on 2015-12-31
I Have NOT received My Refund. AGAIN and AGAIN and AGAIN... I NEVER ordered or Authorized the payment or withdrawal from my account. I have been given the Run arrounds threw Various Fake/no reply messages. I'm Going to Find out Who withdrew my Money and have been trying to dispute it. I...

Light In The Box / Poor customer service-no rights!

roof55 on 2015-12-24
Just before Christ. Time I order some three jackets, all different designs. After 4 days, the message (and paid done in advance) 1 jacket still out of stock (no message under the order stock status = bad). The firm shall credit paid by account, does it ?. I paid extra expense "if the good...

Light In The Box / General service

Reviewer15271 on 2015-12-24
Ordered around £180 of items in the 12th - was told to expect maximum of 7 working days delivery. It is currently the 24th and I have reviceved nothing. Was lied to multiple times by customer services - who avoided all of my questions regarding delivery in time for Xmas. By the time they replied...

Light In The Box / Drone ordered on 12/5/15

Reviewer62693 on 2015-12-22
I ordered a remote control drone from Light in the Box on 12/5/15. The item was supposedly shipped on 12/11/15, with 6-8 business day delivery. As of 12/22, I have been unable to get the shipment status, except for "in transit." I have opened two complaint tickets, but the reply, in...

LightInTheBox / This site is horrible!

Van on 2015-12-21
I made an order on November 12 and paid extra for it to ship within 7 business days. The website said it shipped on November 14. They have two tracking sites, but they are useless. Every time I wanted to track my item both websites gave me an error page. I sent few messages to their...

Contact Us


Tax Hacks: 5 Smart Uses for Your Tax Refund
Tax Hacks: 5 Smart Uses for Your Tax Refund
more videos More Videos

Reply to