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LightInTheBox Customer Care Service

LightInTheBox Pvt. Ltd

Building 2, Area D, Floor 1-2 Diantong Times Square, Chaoyang District
China - 100025

Customer Support Phone Numbers

+86 10 5908 0008 30 36

LightInTheBox Complaints & Reviews

LightInTheBox / Hair

Eunika on Jan 14, 2017
I have ordered my product a week ago and it was suppose to be delivered to me in 3-4 days and I have paid extra for this. My money was taken out on the 9th of January. I checked a day or two after and it said it was being shipped. Then, I have just recently checked on 'my orders' but my...

LightInTheBox / Online product ordering

Dave C Lynn on Jan 12, 2017
I ordered a set of pajamas and matching footwear/slippers on Dec 14th. I paid extra for expedited shipping, 3-5 days. When the order had not arrived by Dec 22, I went to check the order. It showed that the order was not marked as paid for until Dec 21st, even though I used PayPal at the...

LightInTheBox / Oculus rift

Light in the box on Jan 7, 2017
I ordered an Oculus rift on November 20th 2016 for a Christmas gift I emailed them a few days before Christmas to see where my order was they said due to holidays it is running behind but will be here.its now Jan 2017 and I still haven't seen my order. I would like to have a refund and I...

Light In The Box / Shipping/delivery status

newtonguy68 on Dec 23, 2016
I ordered items from Light in the Box (LITB) under Order # 1611271820387529 on 11/27/16 with an expected delivery of 12/21/16. LITB shows shipping as of 12/9/16. The expected delivery date is 12/21/16. As of 12/22/16 there is not package. I opened a ticket with customer service asking...

LightInTheBox / Had ordered folding mountain bike in red. #01728944 26", 21 speeds etc.

Derek Twigg on Nov 30, 2016
I sent an email to Lightinthebox but when I went online to look for an answer to my complaint I was no longer a member. I had been deleted!!! The value of the bike I ordered was $293.00 US c/w mag wheels. The bike I received was listed at $199.00 US with spoke wheels. I found in some old...

LightInTheBox / S201908700002 burgundy dress

susan weikle on Nov 25, 2016
tried to contact to return said I had no orders on my account and that my email was unconfirmed yet I receive emails would like to return dress it was wrong size reordered again the correct size so I need to return the first one I am running out of time as you only give 30 days yet make it...

Light In The Box / Spam emails

JW2 on Nov 9, 2016
I have unsbscribed from Light In the Box's emails more than 10 times over the last three weeks...but although the web page confirms I'm unsubscribed, I still receive multiple emails every day. I can't find a customer service number because I haven't actually ordered anything - can anyone...

Light In The Box / Customer service

rachael rhodes on Oct 24, 2016
I cancelled my order before shipment. Customer service reply ed they shipped the items day after I cancelled. They said to accept the package then contact them for a rma retun number. The tracking number was bogus it shipped almost 2 weeks after I ordered my items which specifically said...

Light In The Box / special occ. dress

Patsy Green Bankhead on Oct 21, 2016
I order a dress 2weeks ago, the dress was suppose to be made to fit. This dress is very bad quality. One sleeve is bigger than the other. The lace ribbon has 3 bad spots, were the thread was not on the fabric and it left 3 small holes in the ribbon lace up for the dress. I've chat with a...

LightInTheBox / White wooden design white light desktop alarm clock calendar thermometer

Si xx on Oct 21, 2016
I bought this product for a birthday present. The product doesn't come with any instructions. I consider myself to be ok with setting up electrical goods but whatever I trued I could not get the clock to work. I went onto forums and even youtube and I encountered numerous complaints about the...

LightInTheBox / Ordered light that showed it came with batteries but didn't!

Perry Dental on Aug 23, 2016
When the light was received there were no batteries as pictured in their ad. So when i confronted them they say sorry batteries removed. So i ask for them to send me batteries and they simply offered me a discount equal to what they valued the batteries to be worth on a future order. So...

Light In The Box / Evening Dress

Tapdanzer64 on Jul 18, 2016
Purchased evening dress from Light In A Box for a wedding. Purchased June 17, 2016 through Papal. Received the dress three days later. Dress did not fit properly. Zipped only half way. I requested a return via their instructions on "My Order." Their response was " it was a made...

LightInTheBox / Their suppliers labeling wrong sizes in footwear

tomlang on Jul 17, 2016
to Hillman Huang this is what they sent to me . Dear Customer, This is Customer Service Supervisor Rebecca. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. First of all, please be...

LightInTheBox / Portable Ventilator Net Front Backpack Bag Pet Carrier for Pets Dogs

Riseyboy on Jul 2, 2016
ORDER NUMBER: 1606042018252181 ORDER DATE: June 04, 2016 Order No.: #18252181 of 2016-06-04 12:31:12 Portable Ventilate Net Front Backpack Bag Pet Carrier for Pets Dogs #01093079 Per your website, I measured my dog, and ordered size L, per the item information provided. It was too small...

LightInTheBox / Return costs same as product

nasir61 on Jun 13, 2016
I ordered a shoe rack, which was in very poor quality. When I tried to put the shoe rack together, it would not hold and the rack would fall apart. Hence I wanted to return the item. However, I'd have to pay the costs of returning the item. The shoe rack was £7.99 whereas to return it...

Light In The Box Online Store / Wall Decals

DayLym on Jun 8, 2016
I Ordered wall decals on May31 and payment was processed. I had tried to place the order on May 30 but I did not have all info needed. I thought I had cancelled the order when I exited the site. I was able to place the order the following day as I stated above and payment was processed. I...

Light In The Box / Clock

Christine Thorley on May 22, 2016
My son bought me a wall clock from this site in April. The delivery charge was £24.30. When it arrived it was broken so I started the horrendous process of sending it back to POLAND. The cost from the UK was £33.30. Once the clock was deemed by the company as broken they then told me the refund...

LightInTheBox / we placed an order and received one of lesser value and it wasn't what we paid for

becstars on Apr 30, 2016
on the 12 april 5 april and 31 march we placed an order for headtorchers order numbers #17658813 x1 #17522352 x2 headlamps/bikelight LED 4 mode 5000/4000/5800 lumens waterproof rechargeable impact resistant cree xm-l t6 18650 that came with batteries and a charger that was what was ordered...

LightInTheBox / No email, no number and I can't even submit Customer Service Ticket!!!!

Sascha O. on Apr 18, 2016
I am infuriated about this website. I was not happy with several items in my order and wanted to contact them... I don't see any email or phone number for them, and I am unable to follow their instructions for submitting a "Customer Service Ticket" since my Order Number doesn't even...

LightInTheBox / Terrible Return/Refund Policy!!!

huggydrea on Apr 12, 2016
I asked to return the two dresses I ordered they were not right, I ordered two because I wasn't sure which color I wanted and now you are not letting me send back any!! They did not fit right they were very uncomfortable!! Please help or I will file a consumer reports complaint! Here i...

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