Light In The Box
reviews and complaints

None of the sizes suggested on their website will work for North American people. Even the suggested measurements they tell you to use on their website. These suggested measurements are done on Chinese men, with narrow shoulders, short stature, and fat. None of the items I ordered fit me. And I used their website suggestions. These Chinese pukes need to understand that North American men are TALL, WITH BROAD SHOULDERS. The Jacket I order was XXL, and it just doesn't fit. I took the jacket to a tailor, and the guy told me that my size should have been 5 times (XXXXXL) in order to fit my broad shoulders. Over two hundred dollars were thrown in the garbage with this [censored]ing, fraudulent, company, country, and people.

I will report this fraudulent company to the BBB, and all other major scam alert protection companies here in the USA to keep people alert and OFF YOUR SITES.

I have goods in cart and wish to delete but cannot do so

I have tried to return so very poor quality goods received by this company and followed their returns procedure but they have closed the case, with no communication for address contact number and any hope of returning this unsuitable goods.

CANCEL THIS ORDER. have asked now 3 times for an email to cancel this order. I will be in contact with the ACCC, as legally advised tomorrow.

Please email confirmation that my order has been cancelled as requested on the 1st of May 1 minute after I made payment.

The status on my profile is "processing" yet I received this message and still my order has NOT been cancelled.

I am a loyal customer but I am now finding this unacceptable behaviour to ignore my request.

May 01, 2022, 06:19 PMFrom: Customer service

Dear Yvette

Thank you for shopping

We are sad to hear that you want to cancel this order. Could you please state your reason for cancelling it?

Sincerely,

Aaliyah

LightInTheBox Customer Service

I ordered items on March 29th and paid $71.30 rapid shipping cost and received order on April 25th. Tried to process returns for items and not able to get any help from this company. They offered 15% of what paid, are they out of their mind? Now I can't get any response from them and after 2 days the return tickets are closed. There is no shipping address or label in or outside of the box so I do not know where I can ship to.

On March the 4th we bought 1000 USD worth of lamps for our house.

Today end of april we have not received anything. They keep asking for patience and all communication is via the platform or email. They have no escalation system so it is simply always the same.

We will get refund via de Credit card as there is no way to get it through them.

Never buy there, that simple.

Weeks after have ordered / purchased two shorts on this website I received a email from the seller that my items have been out of stock because of high demands and the seller would organise a different manufacture to make me a similar product as possible. As a result of that the seller informed me that my order will arrive much later as planned.

However this wasn’t mentioned to me before I lodged the purchase order online instead I receive a confirmation that my items have been shipped and processed already.

I have tried to contact the seller to express my disappointment and ask for a full refund of my purchased price as I wish not to continue with the purchase of a product which I haven’t seen or ordered originally, but no response.

I just can’t believe it that this seller is getting away with such a activity, but now I found out about many complaints about this chinese business and wonder “what a scam “.

I ordered a dress for my daughter. It cost me $145.

When it arrived, we discovered that the size was completely wrong despite us taking exact measurements as instructed on the seller’s website. Additionally, the quality was extremely inferior to what we expected for the money. The fabric was dull and looked like cheap curtains. All the seams were sloppy with threads hanging down everywhere and the dress bottom was unevenly cut to the point where it looked like someone tried to trim it in a hurry.

We decided to return. And the saga started. They offered us 20% discount and already typical - just gift it to someone solution. I insisted on return and refund. It took two weeks to get a return address from them. The dress was shipped back. It has been two months now. I can see by tracking that it is in Beijing but still no refund or updates. Instead they conveniently closed my ticket as resolved.

I tried to enlist PayPal to help to get a refund. Little did I know that PayPal has a horrible reputation with Customer Service as well.

So here we are - exactly two months later. My money is gone.

Save your time do not trust these online sellers.

Buy in the store where you can try it on and see for what it is.

Lightinthebox is definitely not the place for satisfying shopping experience. Stay away.

I ordered from Light In the Box. It took weeks for the products to arrive. The clothes are not as advertised; they are cheaply made, poorly sewn, and do not look like the pictures at all. I emailed a request to return all four items. After several emails back and forth trying to convince me to just take a 30% credit I demanded my money back. Instead of being able to return the items to the shipping address in NY they told me I needed to return to CHINA, which is a small fortune, and I would only receive a portion of it back. They do not care about the consumer and swindle you into thinking you’re receiving quality products as shown on their website and when you don’t you can’t do anything about it. I’m out $73.73. DO NOT purchase from Light In the Box. Cheap crap you cannot return. False advertising.

Trying to return an order which won’t fit even though I filled the sizing requirements. I’m going round and round in circles on the website. No phone contact or email address to write to. I certainly won’t be ordering ANYTHING from these people again. I guess that’s how they make their money by making it nigh on impossible to return something so you’re stuck with an item of clothing that doesn’t fit. Thanks very much!

I ordered cycling shirts from Light In The Box. They did not fit and so I returned them at a cost that was half of what the shirts cost. I expected a refund, but instead was given a credit towards future purchases. I resolved to not deal with them again. Then today I received an email from them stating that my account had been inactive for more than a year, and if I did not login within the next ten days I would be charged a $1 administrative fee for each month to be deducted from my credit. This company is totally unscrupulous, refusing to issue a refund and then keeping my money and threatening to use it for their administrative fees.

Bought two bikinis they came up very small, I’m an 8uk I ordered a medium and a large neither fitted both very very small. Very difficult returns policy and eventually had my return validated, only to find they said I had to return the goods to China! The cost was more than the goods, so they said they would only give me 10% of my £49 back. I’m disgusted and will be reporting this to trading standards, and any other body or tv program I can. Stealing from honest people don’t buy. I’m sure they will reply with a smooth younger explaining this all away.LIES

I ordered an expensive dress and the dress was completely different than advertised and off colored. I asked for the refund process as soon as I received the package and the online customer service response keeps offering me 15% back to "avoid any hassle for returning." WHAT? Its going on a week now and I haven't heard anything but this repeated failure to honor their own refund policy. The website states plainly that refunds must be processed within 7 days of receiving the package. What is going on here?

Ordered an item charged my mind the next day emailed them which they said to do.they said I could cancel because its not been shipped yet left numerous messages they replied if I kept items they would reduce price.i said no,just cancel order sherry the supervisor said this would happen.the funds were pending in my bank account wile this was going on.now they have taken funds and won't reply

Pls help

I received two items of clothing from Light In The Box. One item was a completely different colour to that advertised and the other was approximately two sizes larger than the size advertised on the site. I have created a ticket on their website and have asked for a full refund on the basis that I will return the goods, unused, as new. They have offered a 15% refund on the basis that the goods are not returned, which is not acceptable to me, as I do not wish to keep the goods. Despite clearly stating my requirements several times, via the website ticket service, I have again today received an email offering a 15% refund. I would appreciate any guidance on how to resolve this problem, going forward. Thank you.

Order date: 8 March 2021 20:46:09

Shipping information: 27-[protected]

Cecile de Witt

104 Scott Ave, Golf Park

ORKNEY

2619

Paid R1976.40 immediately

Oder Number: [protected]

Tracking Number: RV598136304CN

Shipping method: ChinaPost-track-DG Post

THEY DENIED THAT THIS ORDER IS PLACE

Ordered a dress with a lace jacket which was expensive. Jacket was not in the package. Wrong size and poor quality. Went straight to their customer service for a refund. I'm getting know where with this company. Everyday I'm asking for return instructions. They keep on offering a discounted price to keep the dress instead of a full refund. After declining the offers they are now not getting back to me.

I received 3 dresses in one order (no, [protected])

I have tried to start the returns process, I have been issued with a ticket for one dress which is valid for only 7 days.

They have closed my case regarding the other 2 dresses. I have requested returns tickets multiple times but they are being ignored. I need to send each item back with its own returns number otherwise they wont refund. Obviously I want to send them all back in one package.

you will see in the photo that 1 dress is marked as resolved, This just means they have issued me a returns ticket for that ite, not a refund.

Until now i didn't receive my order. I should receive the item between these days Estimated arrival date 2022-03-10 ~ 2022-03-25, but until now don't have.

Order Number - [protected]

Item - 2 pieces Feng Shui Pixiu Black Obsidian Wealth Bracelet Color Change Gold Plated Adjustable Handmade Braided Rope Lucky Jwelry

I put in a order for two tee shirts. My debt card was charged, on March 18 2022. I checking on my order, on their site it says that I did have a order. It also shows that I had picked my shirts, and didn't process the order, but yet they my debt card was charged. I try to contact customer services. They only have questions returns, cancelation of orders and tickets numbers. There isn't a number so I can talk to a person. That the site said I don't have a order, but they charged my debt card.