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1.4 1 Review 185 Complaints
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King Soopers Complaints 185

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1:00 pm EDT
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King Soopers Driving recklessly on i-25 southbound...

The driver drove recklessly on i-25 southbound from denver.. Trailer #0305331 at 10 am on march 19, 2020... I caught everything on my dash cam and I will send it to dotd!... I swear if I could of caught up with the driver I would of beat his [censored]!.. If the driver sees this review plz respond so I can show you a lesson on respect!... Next time I will let him hit me so I can get a huge "settlement"

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J
2:14 am EDT

King Soopers Aggressive truck driver

A truck driver in a tractor-trailer of King Soopers was in an aggressive behavior driving over 70mph trough the I-70 (Colorado) going East Bound between exits 266 and 265, tailgating and zigzagging his trailer against vehicles to make them move towards other lanes. Also, the driver went into a road rage by inviting me into a fight because he alleges that I didn't allow him to pass into my lane. He then stages his truck beside my vehicles and threat me for a few miles.

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8:06 pm EDT
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I believe I was stereotyped today whilevm shopping and I didn't appreciate it whatsoever. I shop this location two to three days of the week and have never encountered being treated like a shoplifter till today. I was in the shampoo and conditioner aisle trying to figure out what I was going to purchase when I heard an overhead announcement for security in...

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4:11 pm EST
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the pharmacy in this store is terrible about doing their job. they are always dropping the ball. and even one time I got the wrong prescription. this time no one has sent the prior authorization. to my dr. I have been waiting for 10 days. I am now out of meds. and my dr is out of the office for several days. this is unacceptable. I would like someone to contact me. [protected] JOHN

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5:10 am EST
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My husband was fired last wendsday from the king Soopers store located at 19711 east Smoky hill road in Centennial Colo. He had Several Seizures at this exact store location! On December of 2013 he was diagnosed with a grade three brain tumor and was rushed to the emergency room. He had to undergo Chemotherapy and has to take seizure medication for the rest...

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2:13 am EST
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My husband worked in grocery night crew and they fired him even though he had a brain tumor which caused him to have seizures. So he is on seizure meds all of the time. His boss would make him work 10 and 12 hour shifts at night even though his doctor stated that he could not go over 8 and not to exert himself. The Dr stated that he needed to take extra...

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12:58 pm EST
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I asked the clerk who I could speak to about getting a product in the store that I would like to see King Soopers carry, she said that it would probably have to through corporate and a form would need to be filled out but that she would ask a manager. It so happened that a manager was at the check out next to us, the clerk relayed my inquiry and the...

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8:50 pm EST
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The pharmacist (Daniel) is lazy and a liar, claiming to have not received authorization from my doctor for a prescription refill (he had, my doctor's office confirmed), claiming that he would call the doctor to obtain the authorization he claimed he did not have (he did not call, again confirmed by the doctor's office), and taking four days to fill a...

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12:51 pm EST
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I have had a few negative interactions recently with Victoria, the Pharmacist at King Soopers Highlands Ranch. On a couple of occasions, she told me she had medications and turns out she didn't have the medication. The worst part is she told me she had the medications, but when I arrived at the pharmacy, she told me she didn't. This is totally unacceptable...

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3:50 am EST
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My partner and I are from Texas, and we have been going to Kroger our entire lives. We recently moved to Colorado and have a King Soopers store very close to us. Our first time shopping here was great, and we found out it is part of Kroger's family. We also found out we were able to use our Kroger Cards and loved it. Named this store our go to...

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6:41 pm EDT
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On 10/9/2019 at 6:50 PM I went to the Pharmacy Drive thru. There were 3 people working in the pharmacy. I pushed the button and was told that they would be right with me. After 10 minutes I pushed the button again. I was told that they would be right with me. I pushed the button again after waiting 15 and 20 minutes. I could see customers inside getting...

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3:38 pm EDT
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King Soopers Poor customer services - manager Debbie

I was at the King Soopers located at 6412 S Parker Rd, Aurora, CO 80016 today 10/06/2019 approximately between 11:40 and 12:15. I was trying to purchase a ticket from the customer service desk. I waited for 20-30 min with at least 3 other customers. I asked the store manager Debbie if anybody could help us since we are waiting for a while. She did not even care to resolve the situation and help us. I would imagine managing the situation and handling the customer's complaints are the manager's responsibilities. However, that was not the case.

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12:35 pm EDT
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I came in at about 10:15AM today to return a shirt. Ruth was at the guest service counter and was rude the entire time even though I came in friendly. I have worked in customer service a lot, so I know how stressful it can be but that doesn't give any excuse to treat everyone poorly. She kept disagreeing with me. My chip on my card isn't working because the...

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5:28 pm EDT

King Soopers Bad hamburger beef patties

Golden King Soopers
Golden, CO Grocery Store
17171 S Golden Rd
Golden, CO 80401

Last week's ad (for 1st NFL Sunday football) had a 10 for $10 special on 80% ground beef patties. Great deal, right? Unfortunately, we all got sick from them, four grilled patties, but wasn't sure what exactly made us sick. That was Wednesday night.
So i had frozen the other 6 patties and took 2 out today for lunch, cooked them all the way through--i don't like any pink, and didn't even make Iit through the first patty when I had to rush to the kitchen sink to throw it up. Sorry for the visual, but you did ask for the details.
I of course promptly went and threw away the last four before anyone else in the house could touch them.

Can I still get re-imbursed for these?

Also, can you let this store know. Curious if there have been other complaints on this item.

Thank you.
Gail McCord
Gail.[protected]@hotmail.com

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12:20 pm EDT
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I came into the store to customer service 745 am Sunday, September 15, 2019 i had purchased a pack of jalapeño bacon wrapped poppers in the meat department on Friday, sept 13, 2019. I pulled them out of the fridge on Sunday and realized the date said used by August 13, 2019. Now keep in mind these were only 7.99 item, but terribly expired, so I felt I...

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2:41 pm EDT
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I was shockingly treated very poorly today when visiting/shopping at my normal grocery location. An older blonde lady by the name of Michelle was on register, I pulled into her lane, and waited patiently for her to finish up conversation with person TWO small carts ahead. I was in line for at least 15 minutes. I don't know if she is new, but she really...

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3:45 pm EDT

King Soopers Pharmacy technician lauren

On 8/5/19, my boyfriend had shoulder surgery. He needed 2 prescriptions filled. Lauren was very rude and wouldn't make any effort to help. Lauren said it wasn't her job. I told her she needs to learn customer service. She said she didn't need to and it wasn't her job. We returned 30 minutes later and Lauren never turned in the prescription for nausea. Lauren held on to it. They filled the pain medication but not the one for nausea. Lauren said the authorization hadn't come through. This is a lie as workers comp had authorized it 3 days prior to the surgery. So because of Lauren, my boyfriend suffered tremendously with nausea that evening. The next morning we decided to go there again hoping for a different tech. Lauren was working and said she had just received the authorization. She lied again as my boyfriend had spoke with work comp and it had been approved 3 days prior to surgery. Thanks to Lauren and her childish and outrageous behavior, my boyfriend suffered. I don't know if it is against the law or what for Lauren to refuse to give it to the pharmacist, but work comp said she can't do that. It was doctor ordered. Lauren should be fired for holding that prescription back!

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7:38 pm EDT
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I shop at this store frequently... My wife had a stroke and she is trying to regain some independence back she bought the wrong lotion and I tried to exchange it at the customer service counter the king soopers employee the asked wen it was purchased and what time???. I explained hat does it matter.. And said he couldn't do it I asked for a manager jonathan...

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4:16 pm EDT
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King Soopers Customer service counter 7/25/19 approximately 7:15am.

I went to this King Soopers this morning to buy some groceries for a company meeting. After I purchased the groceries, I needed to purchase 31 25.00 gift cards. I went to the customer service counter and the clerk asked me how I was paying for the cards. I told her a credit card and she immediately told me I couldn't buy gift cards anymore with credit cards. Too many scams she said. I thought that was odd because just two short months ago, I purchase 1000.00 in gift cards from the same store using the same company credit card.

I had also ordered a fruit tray from the King Soopers at Youngfield and 32nd avenue in Wheat Ridge. I stopped there to get the fruit tray and ice, and asked their customer service counter about the new rule. They were shocked and told me there was no such rule. I then purchased 775.00 in gift cards using my company credit card. I would like to speak to the manager of the KS on Belleview and Kipling as well as the GM for the region. Do you allow your employees to pass judgment on your customers, in effect, sizing people up to make the determination that I am obviously a thief who could not possibly be able to afford 775.00 in gift cards? I am shocked and disappointed with the clerks behavior. She pretty much called me a thief and I would like to speak to someone about how I was treated.
Janice Beecher [protected]
Thank you

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Madeline1969
US
Nov 29, 2019 8:26 pm EST

Customers complain too much. A bunch of arrogant self entitled aholes... Sit behind a desk from 9 to 5 while we bust our butts to serve and deal with these [censored]s. Too bad we are not allowed to kick them put when they start whining.

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6:01 pm EDT
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King Soopers Management

I was at the kings soopers branch in South Sheridan this morning to pick up a prescription from the pharmacy and buy some groceries. I paid for the prescription at the pharmacy and then went to the check out counter to pay for my groceries. When I got home I found that the prescription had not been put in my bags. I went back to the store in the afternoon and talked to a Jonathan who said he was a manager. I explained the situation and he said he couldn't help me without a receipt. My receipt was stapled to the medicine bag so I couldn't give it to him. He told me he couldn't help and showed no interest in helping me. I asked why he couldn't ask the pharmacy as they would have a record of the purchase. Again he just said he couldn't help me and wondered off. I went to the counter I checked out in that morning and luckily the clerk who was on duty was nearby. He remembered and told me that the medicine had been returned to the pharmacy. I went there and they had it on the side. I cannot understand why the manager was so useless and uninterested. If that is the difference between employee assistance and managerial assistance I would fire all your managers.

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About King Soopers

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King Soopers is a division of the Kroger Company and operates more than 140 stores in Colorado, Wyoming, Utah, and New Mexico. We love supporting local products and the communities in which we serve.
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Overview of King Soopers complaint handling

King Soopers reviews first appeared on Complaints Board on Aug 17, 2009. The latest review The pharmacy was posted on Jul 29, 2024. The latest complaint Employee harassing security guard was resolved on Mar 12, 2018. King Soopers has an average consumer rating of 1 stars from 186 reviews. King Soopers has resolved 16 complaints.
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  1. King Soopers Contacts

  2. King Soopers phone numbers
    +1 (800) 576-4377
    +1 (800) 576-4377
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    Customer Service
    +1 (855) 489-2502
    +1 (855) 489-2502
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    My Prescriptions services
    +1 (866) 520-0356
    +1 (866) 520-0356
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    Floral Order
    +1 (866) 594-3644
    +1 (866) 594-3644
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    I-Wireless Products
    +1 (866) 265-8419
    +1 (866) 265-8419
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    Prepaid Debit Cards
    +1 (800) 928-2274
    +1 (800) 928-2274
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  3. King Soopers address
    1014 Vine Street, Cincinnati, Ohio, 45202-1100, United States
  4. King Soopers social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 30, 2024
King Soopers Category
King Soopers is ranked 21 among 48 companies in the Grocery Stores and Market category

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