King Soopers
reviews and complaints

I have going to the King Soopers on Wildcat in Highlands Ranch since it opened. What has happened to that store. It’s dirty, shelves not stocked, aisles crowed with stockers , aisle to narrow, personnel surly, aisle not properly marked. Need I say more.

You want to buy Safeway well before you do take a look at how beautiful there stores are. Everything I mentioned in the above paragraph is not what you find at Safeway.

It’s very disappointing to shop at your store and stores.

We have ONE King Soopers/Kroger-affiliated store (City Market) in Canon City, CO and only two other grocery stores for a populations of 16,000. This store is far too small with crowded aisles. It is always busy and in desperate need of expansion (or build another store location). My other complaint is the parking lot. It has needed complete resurfacing for months. There is a giant pot hole right at the entrance that is being ignored. This store is right next to another store (not grocery). The other store repaired their parking lot, so why can't King Soopers do that? I am sure you have more than enough money to do this for your customers and employees. Please, expand this store or build another one and please, please fix the parking lot!

I was at King Soopers this morning from about 7 until 7:30. Early morning used to be a senior-friendly time to go shopping since COVID. Now it is not. Before I left, I asked for the key or code for the public resgtroom and was told that the security guard was not there yet and he is the only one who has the code.

This is completely unacceptible. You should not be open if your restrooms are not available. I have been a loyal King Soopers (and Kroger when I am in the southeast) shopper for decades. Going forward, I will ask when I arrive whether or not the restrooms are available and if they are not, I will definitely shop elsewhere.

receipt #[protected] 6/16/2023 10:05 a.m.

Charged three time for one 2 lb. grapes while having to bag my own groceries. casher was not attentive at all. all your stores providing less help and less courtesy to shoppers. most of time you must go to self serve and then no one around to help if you have trouble or need to scan coupons. where is the king soopers of old? only store with help and courtesy to customers is at Hampton and Tower.

This is what happened today- I was purchasing some gift cards today and Vincent asked why I was purchasing them- I told him some crypto because my card would not work at home so I am trying this method. He said “that is Cool” and continued to process the transaction and took my ID and payment card. We were making small talk when Vincent asked me for inside information- He smiled and said " what crypto are you buying? Can you let me in so that I can make some Money, This job doesn't pay so well."... I told him. I wish I could tell you what asset I am buying, but I cannot disclose that information or I will lose my license. at that point his manor completely changed and he told me " In that case I will not be processing this transaction, Goodluck with your crypto... I was completely confused at this moment because everything was going find until he felt as if I could not share the inside info and help him gain some profits off my clients orders.. ( This is called front-running) when I asked him why and if he could explain this he got the security guard to escort me out. There were 3 employees that witnessed this and the guard was even confused... This Manager kicked me out of the supermarket out of spite and told me to never come back... this is completely unacceptable behavior by a manager. I have done nothing wrong and I would like an apology and to be able to shop at my local king scoopers again… if you can go back and pull the video footage I know you will understand what happened and that he acted inappropriately.

This employee was beyond rude and intolerable. He also smelt highly of marijuana and vodka I smelt him before I saw him. It was even worse when he came to bring the food to my car. He was mumbling something when he put food in my car when I asked what he said he told me to kind my own [censored]ing business you fat [censored]. I really thought the Caliber of your employees were so much higher. Please do something about this man!

I have placed continuous orders with the King Soopers pick-up option and usually have good service. However, often times they are understaffed or some excuse from the team as to why my order cannot be fulfilled on the time I requested, typically I am able to change my schedule to pick up. On February 16th I placed an order to pick up at noon on the 17th. I was confirmed that my order time would be accommodated. At 10am on the 17th, I received a call from the pick-up team that they are again behind and unable to fulfill in my timeslot. I made arrangements for the time slot of noon, since I am a full-time working employee and my car needs to be serviced today until Monday. When I called in and asked if there was anyway to make my time work the supervisor stated not going to happen. I explained my situation and asked if they could deliver or switch my order to another location and her only response was to cancel it and re-order in hopes that I could make things work (which I know you are not able to place an order for pickup with only a two hour window). The attitude she expressed was that I was inconveniencing her and did not apologize for any of the situation. I understand that companies are not perfect but I would have liked some type of accountability or discount or solution to be offered other than tough crap and we will hold your order until Sunday. Why should I have to be trying to go out of my way to find a family member or rideshare to help me pick up my groceries when it was not my mistake. I am fine with adjusting to help out a team in need but I do not feel I should be the one to be felt like I am the problem and not provided any reasonable solutions.

On Jan. 27, I shopped at 2:05 PM at 825 CO Blvd. Ref# 026710
I did my weekly shopping. I had planned on purchasing 5 1:2 gallons of milk. With the digital coupon that would have been. $.99 each. However, there were only 2 1/2 gallons of any type left. I bought them. Then I went out of my way to go to 4600 Leetsdale to pick up additional milk. I again scanned my card. Ref# 030181
I was charged $1.99 each. Bottom line I was overcharged $4.00 yet the coupon was clipped. I would appreciate the refund. Thank you, as I don’t want to go back to both stores and explain the mess.
Sincerely,
Ms StGeorge.

Today on Next Door social media, they were talking about witnessing people stealing from the store and employees have been instructed not to intervene. Is that true? This particular store is at Smoky Hill and Arapahoe Rd. The women was complaining about Cherokee Trail High School students during their lunch break stealing food or just consuming it in the store. Store employees also saw this but did nothing. Other people chimed in about their neighborhood store and seeing the same thing. I though shoplifting was against the law. Please respond.

I've been using this pharmacy on Hancock and s academy in Colorado springs for 6mo on this work comp case. Every week I must get pain meds, I call early to get the ball moving so by closing time they might have checked there inbox from doctors filling prescription. Everytime there's a long line, and to o every person before me there's blaim on something else and why people have to wait. I'm a disabled veteran with severe PTSD and barley make it in the public so I call and make sure things are a go and so I'm no danger to myself and I be damn if I ain't up here again for 1 5 hrs waiting on this lazy, no caring, complaining employees who are rude, unprofessional, and down right sorry employees running this stores coustomers into more pain and more problems and I don't knoe jow they all have a job I swear this is the last time I waist time money and my [censored]img well being on a trash business... and in the medical field rhere should be a little bit of care or professional attitude this is terrible.

We were told no by Teresa in the bistro when trying to order 20 piece chicken. There was no sign posted stating the limits. Each time I asked to order she said no. Teresa then stated we need to have enough chicken for the construction workers. I asked why we can't have more chicken ans she said because you didn't order. I then tried to place an order she said it will be an hour because I have other stuff to do. Then they all got silent not talking to us at all no answer to our questions just rude. I cannot believe the way we were treated in this store we were told "no" with no choice or explanation. I've never had an experience like this.

I find it insulting that King Soopers such a low level, unkept, understocked, outdated store in the city of Denver, the location address is 18605 Green Valley Ranch Blvd, Denver, CO 80249

People would be in an uproar if this kind of store was located in Highlands Ranch, Parker or Castlerock.

I dont think your company has run a query to see what the homes are worth in the area and how many new homes, apts and townhomes that are being built.

I can only assume that you think Green Valley Ranch is a low income area and although the people who live in homes worth well over $500k that are not deserving of a modern, larger, updated store.

I saw the news that you are taking over Albertsons/ Safeway, which is unfortunate as I was hoping to give them my business.

At every given opportunity I shop walmart (lesser of 2 evils) because this store and the lack of employees is just not worth the frustration. Who has time to standing in lines down the isles to SELF CHECKOUT

Get a representative and the union out there and try to shop there yourself.