ACME Markets’s earns a 1.0-star rating from 143 reviews, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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Go with another company
I experienced a number of problems with ACME Relocation. Please BEWARE this company. They will up the charges at the last minute (by double, in my case) and damage your belongings.
First, my things were dumped haphazardly and without regard into the boxes. Nothing was organized, small things were mixed in with larger things, and unpacking was a nightmare. As would be expected with this kind of carelessness, some things were damaged, including two lamps, professional rolled up research posters, makeup, and a souvenir from Paris that is not replaceable.
Second, many things were left behind to begin with. These items include three storage shelving units, a medal, some décor, a power cable, my shower caddy, my stepstool, my curtain rod holders, a bunch of my pans, my crockpot, my cooking utensils, my silverware, all my bathroom cabinet items, and the items under my kitchen sink. I had to find a way to pack all of these things myself at the last minute, including dissembling and boxing the storage units.
Finally, only two guys were sent to do the unloading. That may be standard, but at least one of them was ready at the outset with excuses not to finish the job. He proclaimed upon arrival that he was tired and hadn’t eaten all day. While I had compassion for him, it is not fair that this became my problem, as the paying customer. Some boxes were moved to the appropriate rooms, but most were left in the living room on the main level. I had to move the boxes myself to the appropriate levels and rooms, and needed to ask my brother and nephews for help. This same mover asked me if there was anything else we needed moved before they left, but in the same breath, told me he wasn’t looking to move any boxes to the right rooms because he was so tired and hungry. Additionally, nothing that had been dissembled was reassembled, as had been promised.
On the day of the move, in order to stay within the cubic feet that had been estimated and not increase the cost another couple thousand, I had to ditch my couch, my porch swing, and a bench that was made for me by a dear friend. As a single mother, this left me in quite a bind trying to figure out how to dispose of these items.
This all happened after my initial estimate of about $7k was increased to nearly $13k after doing a more complete inventory with about a week left before the move. This felt very dishonest to me and put me in a bind because by this point, the move was so close that I was unable to find another moving company or to start packing on my own (as a single mother with a child with special needs). After this increase, we found the price to be even more on the day of the move, and then even more on the day of the drop off. This practice of upping the charges when we’re already at this point of commitment is borderline coercive.
This is all to say that I believe I should have experienced much better service for the price I paid, especially when the cost ended up being twice as much as originally estimated. I would not have gone with this company had I known the price would be so high in the end, or that the service would be so terrible.
In sum, for nearly $14k, I should have received:
• Careful handling of my belongings
• A thorough search of my premises to make sure nothing was missed
• Being on time with the delivery (drivers were about an hour later than stated)
• Items that were dissembled being reassembled
• Boxes and furniture placed in the right rooms
• Movers coming prepared for the work
• Proper estimate processes (looking at my actual belongings rather than making a poor estimate and then raising the price at the last minute)
In reality, I did not receive any of these essential elements of a proper move and this costed me in more than just money.
Recommendation: Read reviews of companies and get the final cost upfront.
ACME Markets Complaints 142
Bakery dept in Rehoboth Beach, DE.
The bakery dept always, always burn the cookies they make. Especially the white chocolate macademia cookies. I refuse to spend $^, for four burnt cookies. I have asked them to please stop burning them but they never comply.
I have gone to the mgr & complained & he did talk to them to no avail.
Whenever I come across burnt cookies now, I scoop them up & bring them to the mgr's office.
Today, I bought 2 packs to the office, mgr not in yet. Left them & then I saw an employee take them back to the bakery & put them back on the shelf, she had blond hair. This was apprx 7am.
Acme prices are higher than the other 4 markets near me. The other markets give you paper bags but acme makes you pay for a paper bag,
From now on I will be shopping at one of the other 4 mkts near me.
This is unacceptable.
Lin dixon
Desired outcome: speak to the bakery dept & do something.
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Cashier - rye brook 261 south ridge street ny 10573
November 22nd, 2023 I keep having terrible experiences in your Ryebrook store, with one of your cashiers, Lisa, she is inviting people to her line to complain and gossip about people’s personal life’s, it’s not nice to have to listen to when you are a customer waiting behind in line. I find this behavior in the workplace, absolutely unprofessional during...
Read full review of ACME MarketsChicken pot pies
They were perfect in beginning now price higher crust & chicken are excellent but they put no gravy no vegetables it is dry no effort to make it the way it should be prepared charged more but get less most are flat & undesirable I hope they can fix this cause there pot pies were so good please make them juicer & more vegetables please thank you this been going on for last 5 months as time goes by never changes I buy some every week just disappointed ☹️
Desired outcome: Please make them better
Is ACME Markets Legit?
ACME Markets earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for ACME Markets. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of ACME Markets's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Acmemarkets.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up ACME Markets and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While ACME Markets has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 142 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to ACME Markets. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Customer service phone
I called customer service today because I had over $500 in purchases towards free turkey but was only showing $199. Person I spoke with said problem might be that I had two separate accounts and she was going to link them. Then she asked me for info on receipts which I repeated twice but she then asked me to send her copies. I asked her to email me so I had email to send these to. Anyway result is she never emailed me. My purchase towards turkey now shows $0. I’ve been a customer for over 23 years but this is unacceptable. If this isn’t resolved I will switch to Stop n Shop or ShopRite. Lots of choices. Signed Marjorie Irwin. [protected].
Desired outcome: Free turkey resolution and confirmation my account is set up properly.
I am complaining on poor service by employee Jayson Monteleon.
I am contacting in order to make a complaint on employee at Yorktown Heights, NY, Jayson Monteleon. As I was approaching the register I was bothered by his harsh tone. Not only was he disrespectful but was on his phone while slowly checking me out. Furthermore leading to poor service. This has been an ongoing issue and I believe the morale and poor service will lead customers away.
Desired outcome: Fired
Cotton and candy grapes
I saw the price as $3.99/pound, but at check-out the salesgirl scanned it and the price is $5.99. I came back to take a picture of the grapes with $3.99 and showed her. She zoomed it and showed me the tiny price at the bottom which read regular $5.99. She checked for coupons but this was not applicable. She said it was not her fault and not my fault, either. I was really frustrated.
Read full review of ACME MarketsRacial profiling
Dear Acme Corporate Customer Service, On Tuesday , September 4, 2023 I visited the Acme Supermarket located on High Street, in Mount Holly, New Jersey at approximately 6:30pm. Upon entering the store I needed to go to the lavatory first before shopping or purchasing anything, I noticed a female employee looking at me when came in as I had a bag in my hand...
Read full review of ACME MarketsService.
I just left the Acme at 5th and Spruce street in Philadelphia, 19106.
After purchasing $30 worth of groceries I decided to pick up some cigarettes too. I average trips to this Acme 3x weekly and spend about $5-600 per month.
When I got to the cigarette counter the gentleman there said he wasn’t authorized to sell cigarettes. He then called a woman (manager) in the store to help me. This manager informed him to tell me cigarettes could not be bout until 8:00am. It was 7:53 exactly. I’m beyond disappointed in this service for a loyal customer.
There is a Giant store about the same distance from my home. Perhaps they would appreciate my business going forward.
Desired outcome: You can decide. I’m beyond disappointed in this service for as loyal as I’ve been to you.
Mold / Mildew in Dairy department freezers (Milk area)
I am a regular customer at the Acme located in Midland Park, NJ, on the corner of Goffle Road and Lake Avenue. I noticed a large amount of mold / mildew located at the bottom section (very visible) of the freezer containing all of the milk products, and this is going on month two (2) since I alerted the customer service / manager of the store. To date, it seems like the freezer has not been cleaned and I worry that this can pose a health hazard if it continues.
Desired outcome: If the store can please take action in taking care of this mold / mildew problem. Mold should never be present, especially in areas where dairy products are housed.
Bad employee attitude and with some small racial issue.
Hi, my name is Hua Chiu and I was shopping at ACME Boonton today around 12 Noon. When I reached Deli section for some slice turkey and cheese, there were no one around, so I showed African American employee my phone with three items that I needed, and after maybe two minutes, he said ok, he got it, I ask are you ok with them, he said he got it. After a few moment, I saw he started to work so I walked away to get some chicken at the meat section, when I turned around, there was a lady just arrived behind me. After no more then two or three minutes, I walked back to deli section. I saw he was slicing the lady's order. I kinda felt awkward why he is doing lady's first. After he finished lady's first items, he asked the lady's second items and started working on it. That was when I asked him and said, [ Hey, where is my order?], he answered back with I needed to wait until the end because now there was an American elderly couple waiting too. So I answered back: [ I was here first when no one around why you are not working on my order.] He said: [ I walked away so I am no longer the first one] , I replied with: [ I was there first and showed you my order when no one around us, and you accepted them]. Now we both raise we voiced now, and the lady just making the she knew nothing face. The deli guy answered back with loud voice and said:[ When he sliced the items, customers need to wait for them can not walk away.] After I heard that I were upset but without causing anything, because I shopped at ACME Boonton all the time, sometie deli person ask me to waiting because they are working on someone else's order when I did not see the person. That is pure double stander. When I heard he said I needed to be there, I said: [ I was there first, and if you had problem, you need to tell me first... that was when an white American employer yells at me and said I can not raise my voice at all. That person hurt my feeling now, I felt I was look at with a color glasses on, because the same person as I recalled had a big argument with one American lady when I was shopping there a few month ago. It went over a long long time more than 30 minutes, and manager had to called in. I finished checking out and they still going at each other. How come, no male employee tell that lady to shout up. I was deeply hurt. After the male employee tell me to stop, the deli guy asked to pick up my items at the shelves in front of me, my Items were there. The lady left, she said she did not want no part of it, the American elder couple came to me and asked to see my phone and helped me to find, of course we can only find one item, but wrong weight. I am ready to walk away when he showed me the cheese and asked to see my phone for last items. So now whose fault is that. If it was my fault, they would not help me, and the deli guy would not even want to talk to me. Isn't the American guy shout me out loud too. I was clearly been looking at with color here. I has been at deli all the time, I was asked to waiting when they were working with someone else's order when the person walked away. Why I had to be the different, I always asked the person, do we do the item one at a time, sometime they do one at a time, or other person really good at, they just look and remembered them all. I know ACME employee Boonton, and they all are great, except that two male employees that I met today, and especially the one tell me to stop talk back, he yell too.
Desired outcome: Formal apology from him, and change altitude, and not fake one.
I am a disabled customer I visited the Acme in Tuckerton on vacation...I used the handicapped cart to move around the store...first of all the store ailes are small but trying to maneuver the aisles was horrible they have items all up and down the aisles and in the front aisles I couldn't even get a drink from the front too much stuff around...I was in the back aisle and was trying to turn around and hit the Entemmans display i was so embarrassed...please ask them to make the aisles move accessable to the handicap customers if not i will be complaining to a handicap laws company.
Customer service
Placed a curbside pick up order with your Beach Haven store last week for 4:00 pick up today 7/22. I called at 3:50 and was told my order was ready. Arrived at 4:00 and parked where instructed spot 5. Waited 20 minutes, nothing. Called the store and they told me it's on it's way out the door. Waited another 20 minutes, nothing. Called the store again and...
Read full review of ACME MarketsTerrie. I guess store manager
I visited the Acme market on in Maple Shade New Jersey. The one on Main Street in Maple Shade. I love going to that store because everyone is always so nice to me when I asked about a product. The store manager came over and was so snippy to me. I asked for the price of cherries because they came up too much money and I thought there was a coupon for them and there was and when I asked about it, she said, can I see your phone! And then when I was taking too long, she said, tell me when you’re done! And then she went to go get her glasses I guess and was very rude to one of the workers. And this worker is always very nice. She said that she was stressed because of her mother. I have a special-needs daughter and I’m going to get a shot in my knee today. So we all have our problems. It’s no reason to be nasty. I’m always very nice to everyone there because they’re nice to me. This is the first time that I’ve had a problem at this acme and I’ve lived at my address. For 30 years. I just thought I should let you know. Because it was so obvious and that she was being so rude to me. And I was checking out my own stuff. She wasn’t even me out! I never ever write one of these complaints, but it was that bad.
Desired outcome: Don’t know. Just tell her to be nicer?
Rude cashier Joseph and Tim the manager for his insensitivity.
On Tuesday evening July 11, 2023, I stopped by your store located at 124 Morton Ave, Folsom, Pa. around 8:15 pm. I initially wanted to purchase some sliced fresh turkey from the Deli section but when I arrived, the associate was cleaning and he told me the Deli was closed. I was disappointed but resigned myself to returning the next day, on my way out I...
Read full review of ACME MarketsIncorrect charge at register on lettuce produce in this case. This is a common occurrence as it happens at least once every 3rd week.
At the Blairstown NJ Acme typical situation of the shelf price not being correct. 1. The 3 head lettuce on the shelf was priced at 2.49. There were three rows of pricing set vertically all showing the $2.49 price. 2. The lettuce came up at the register at $3.99.3. I checked out of the self server and checked and photographed the 4 rows of pricing row...
Read full review of ACME Markets and 1 commentOTC Grocery
I have Horizon NJ Totalcare (HMO D-SNP. I have the extra Benefits card, a debit card. I have the list of approved foods that I am allowed to purchase. The list has approved ALL NUTS. At first I was buying the unsalted peanuts in the shell, they are healthier than salted. Now all of a sudden they will not go through. Please fix this. The dates now are every time I go shopping at ACME Markets.
Desired outcome: Change it back so that I can buy the unsalted peanuts in the shell. Thi form will not allow me to send a picture of the approved list.
Told to go into unattended aisle by someone in alcohol-supported aisle without any customers..
l shop at the Bryn Mawr ACME at least once a week, usually on Sunday afternoons. I need to drive an additional 10" to get to it, since my closer local Giant store is always too busy and I hate waiting in line for long periods of time. My experience with this ACME store is normally pleasant with reasonably quick checkout lines.
This Sunday, March 19 at about 4:45 PM, the attendant at number 5 aisle, told me to go to number 2 aisle, (where there was no attendant there). Then he told me to go to #3 after I told him there was no one there at # 2. #3 aisle had two people already in line. There was NO ONE in this man's aisle(the #5 aisle attendant) and I was in a bit of a hurry with a lot of groceries. Why do I have to wait longer, spending more money than most people, just because I didn't buy alcohol on this particular trip? Is this Acme's regular practice? It was not an alcohol-only line, but a line for those who wished to buy alcohol along with groceries...so why was I shunned from buying my groceries in this man's aisle? It should be noted that there are 2 aisles devoted to alcohol purchases in this store and #5 was the only one open, but again, no one was purchasing alcohol at this time.
This is poor customer service in my opinion and there didn't seem to be any manager onsite to complain to at the time, nor did I have the time at the moment to complain. This man has told me to go to a different line before, but I understood a little better at the time since there were more people buying alcohol at that time when I was shopping. I think this particular ACME should review individual employees and their willingness to help customers get through their purchases regardless of whether or not they are buying alcohol.
I may or may not go back to this ACME as right now I am astonished that you have employees who treat customers like this. This man was older but I am a senior too and still work a full time job. This is blatant disregard to a regular customer and I just want someone at ACME to know about it.
Desired outcome: Someone to speak to #5 aisle attendant at Bryn Mawr Acme on Sunday, March 19, 2023 just before 5 PM...about full customer service.
Driveup and go service
I ordered a Pickup and Go ordered today 3/14/2023 and scheduled pick up for 6:00 as the time slot was offered online. At 12:57pm I received a text from "Lily" advising that she leaves at 5:00pm and will not be able to bring my groceries out to the car but I can pick them up at the counter. I replied to the text and advised I have severe arthritis and am not able to walk far which is why I selected the pickup and go option. I requested a cancellation since the service I was expecting was not available. Lily then said the order would cancel itself if I didn't pick it up.
I wanted to make sure the order was actually cancelled so I called the store. I advised that I was speaking with someone via text and wanted to make sure my order was cancelled. Lily said I was speaking with her. I then said I just wanted to call to make sure we had a clear communication.
In my opinion she became aggressive with her tone and dismissive as she continued to interrupt me. I tried to explain I was not trying to be difficult but wanted to make sure I wouldn't get charged for the order. Again, she continued to interrupt me and said she's the only person who brings the orders out and she's leaving at 5:00. I asked her to lower her voice and that there was no reason for her to be aggressive with me. I then advised I would like a refund and that I would not use this store again.
Lily then said I she doesn't want me to use the store again. I said I was going to file a complaint with corporate and she sarcastically said "good luck. I'm going to call them myself." She then hung up on me. I immediately called the complaints department at [protected] and spoke with Ryan.
Ryan was not very supportive and I'm sure he is a person to collect the information, but he appeared distracted while speaking with me. There were long pauses between his responses. I had an emotional breakdown as I've been recently diagnosed with arthritis and this is all new for me. Not being able to walk regularly for long periods is an adjustment within itself. To then have to deal with a person who opted to work with the general public and not appear to have any foundational customer service skills is disappointing.
My family has been Acme customers for years. I recall my great grandparents getting chicken after Sunday service at the Acme in Oxford, PA. I am shocked and appalled at the level of service received from your employee today and equally disappointed in the call to the complaints department.
Desired outcome: To ensure I do not get charged for the order I placed today. Also, additional customer service training for Manager Lily and sensitivity training for Ryan in the complaints department.
Cashier named Dhara
She is extremely rude and unprofessional she literally threw the receipt at me with a smirk on her face yesterday she was the only cashier open unfortunately. When I went to use my card I wanted cash back she turned the machine around and can Eller my cash back she then told me to go use the atm. She didn't help bag one thing and started another order before I was done p,ease address this as I am not the only customer she has been disrespectful to
Desired outcome: She needs to be re trained
Why is it your store is always out of specials the same day it’s advertised. Today I went to Acme in Parma and they were already out of the pudding and Miracle whip that were on sale. I went relatively early and still nothing. This happened before. If you don’t have enough don’t advertise it. Thank you
no help in Midland Park
I went to the Midland Park Acme and was looking for scallions. There was no employee in the produce department. I asked the nearest Acme employee, apparently a meat department employee, who without looking said that there was someone in the produce department. I politely mentioned that there was no one and he walked over to the produce department and saw that I spoke the truth. He went to the back office and reemerged 5 minutes later, did not come over to me in produce, and went back to the meat deaprtment like I did not exist. I waited for five minutes, and no one came, so I left. Wholly unsatisfactory.
People have choices about where they shop. I will shop elsewhere.
Desired outcome: Train you personnel to follow and make sure the customer gets what he or she needs.
"Light Cream"
this product has a shelf life of 30-45 days (dairy product)
90% of the times I try to shop at ACME stores
the shelf is empty.
I am fed up with the apologies, excuses
Store Location: FOULK ROAD & NAAMANS ROAD, 19810
store location: CONCORD PIKE, FAIRFAX, 19803
IRONY: THE LARGEST DAIRY IN STATE OF DELAWARE IS LOCATED WITHIN 2 MILES OF BOTH STORES, Concord Pike, Beaver Valley Rd.
Customer service failure
Desired outcome: Corporate Management must expose the problem, news mediaExpose the "FOOD RATIONING" that's taking place
Overview of ACME Markets complaint handling
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ACME Markets Contacts
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ACME Markets phone numbers+1 (215) 886-2911+1 (215) 886-2911Click up if you have successfully reached ACME Markets by calling +1 (215) 886-2911 phone number 0 0 users reported that they have successfully reached ACME Markets by calling +1 (215) 886-2911 phone number Click down if you have unsuccessfully reached ACME Markets by calling +1 (215) 886-2911 phone number 0 0 users reported that they have UNsuccessfully reached ACME Markets by calling +1 (215) 886-2911 phone number
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ACME Markets emailsdana.ward@acmemarkets.com99%Confidence score: 99%danielle.delia@acmemarkets.com98%Confidence score: 98%communication
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ACME Markets address323 Old York Rd, Jenkintown, New York, 19046, United States
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ACME Markets social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 21, 2024
Recent comments about ACME Markets company
Bad employee attitude and with some small racial issue.Our Commitment
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