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August 3rd, Bought a 2012 f350 lariat 110k miles for 32k,traded a 2013 f250 lariat diesel for 16k, put 14k down and was financed for additional 24k, truck was beautiful,went to sign paperwork and ron offera 36,000 mile warranty no cost. everything seemed good till that night I noticed no interior lights, checked fuses and bulbs and all fine, did research and confirmed bcm was bad, so I started to poke around on rhe bed floor and hiding behind plastic was a massive hole. 21 days later I had time to go there and confront the sales manager Steve, no returns was possible, so wife and I looked at contract and found the breakdown, ron in financing charged me 4,900.00 for the warranty, his response was, you never said u didn't want it, I never said I wanted it either, so I argued and got nowhere Steve came back and said they will fix it, and gave me a rental. 2 months go by and finally get truck back, left dealership and turn signal was out, checked bulb and it was fine, went to check my lights and nothing worked on the bed, no taillights nothing looked underneath and wires were destroyed from them fixing bed, and found out the overlapped the brackets with new ones and pulled my passenger fenderwell out and damaged the bed along with not putting it on properly. Called them and they said bring it in but I couldn't because of work schedule, sent photos of damage, and they said it wasn't them, the service manager said everything was fine when. It left, I have photos of before and after, along with video. After arguing I canceled my unauthorized warranty and took the truck to sell it and was very disappointed by the offers and comments from dealers. I over paid and they destroyed the bed, which took the value far down to nothing. At this time I've contacted Bob, and ohio attorney General with many complaints, which drew the attention of the broker, tried to resolve issue and got nothing but vulgar, then I finally talked to owner and he agreed the situation was un called for on kdks part, kdk staff stopped doing business with me and banned me from the property with a damaged truck, I've requested in the beginning for my 14k back but was denied, I told owner and broker 7k and everything goes away but I was denied, I now owe 23k on a damaged truck and was offered 7k below what I owe.
Claimed loss: Lost 7,000.00 in the total worth. Only able to get 16k from dealership.
Desired outcome: I would like the 7,000.00 I lost, due to damages.
Horrible dealership. Worst decision of my life
Check the miles on the vehicle and verify it's the same as on ur contract, mine was off by 451miles and I lost a chunk of my return from the warranty because the miles were not accurate.
