Bridgecrest
reviews and complaints

Bridgecrest is one of the worst financial institutions out there. I have two accounts with them, and while I understand that it's my responsibility to make payments on time, sometimes life happens and payments get delayed. You would think that after being a customer for over four years with two accounts, Bridgecrest would know me better. But no, they don't care about their customers.

Recently, my daughter's car was picked up in the middle of the night like thieves. Bridgecrest claimed that my bank had returned the payment, but when I checked, the funds were in my account. They quoted me a reinstatement fee of $1700, and when I called to see if I could make a partial payment, they said no. After a few days, they quoted me $2150 for reinstatement, which included transportation fees that I wasn't aware of. I paid the amount, only to find out that the car was already processed for auction and was in Orlando, five hours away from me.

I spent three hours on the phone with Bridgecrest trying to get the exact whereabouts of the car, but all I got were apologies from people in customer relations. They didn't care about my situation, and they didn't provide accurate information or transparent communication. I even called the Orlando number they gave me, but it was a dead end.

It's now February 23rd, and I was informed that the car can't be sold until the 26th. But with the lack of transparency and the goose chase I've been on, I wouldn't recommend Bridgecrest to anyone. As a mother of three and a teacher, I don't have time for this kind of treatment from a financial institution. Thanks for nothing, Bridgecrest.

I scheduled an online bill pay with my bank Wisely on 4/10/23. Wisely said it was "successfully delivered on 4/11/23". My payment was due 4/20/23. Bridgecrest and I have gone back and forth almost everyday since 4/24/23 due to my payment not posting. They asked for my bank statement, I sent it to them, they did not accept it. On 5/17/23, when I got off work, my car was gone. I called the police and they said it was repossessed. To be a single mom with 3 kids dealing with anxiety and depression is difficult, they only added to it - and the amount of daily calling, emails, mail they send out is ridiculous especially when I paid my bill on time. I've missed 2 days of work because of this. This is my 3rd car with Bridgecrest, I had no problems before; but this will be my last car from them.

I had a less than great experience with Bridgecrest, and I feel it's important to share my story with others so they know what to expect. My daughter and I cosigned for a car from DriveTime, with Bridgecrest as the bank. At first, everything seemed fine, although we were surprised to find out that payments were due every two weeks.

Unfortunately, things took a turn when the car was totaled and the insurance company sent a check just before Thanksgiving. Despite the fact that Bridgecrest was slow to process the insurance check, my daughter continued making payments. I reached out to Silverrock about the gap insurance and received emails from both Bridgecrest and Silverrock about the total loss being processed and the gap insurance being approved. This was on December 8th, 2021.

However, it wasn't until December 18th that Bridgecrest finally applied the insurance check to the account, leaving a balance of $1400 to be paid by the gap insurance. Then, on January 7th, I received a credit alert that my score had dropped 40 points thanks to a 30-day late report from Bridgecrest. I was extremely frustrated and called Silverrock about the gap insurance, only to be told that Bridgecrest had never sent over the paperwork for the disbursement of funds.

I then called Bridgecrest, who told me that the check amount and paperwork sent were different, making it impossible to process the gap insurance. However, they had never bothered to reach out to the insurance company to have the paperwork corrected. I called the insurance company myself and found out that they had no idea what Bridgecrest was talking about, but they did make the correction and resent the paperwork.

Unfortunately, a week later, nothing had been done by Bridgecrest. I called them every day for two weeks until finally, the gap insurance was processed. However, when I asked about my credit score, they told me that the 30-day late fee was because I should have continued making payments while waiting for everything to be processed. This was frustrating, as my daughter is a struggling single parent and I'm a healthcare worker, and this whole ordeal has impacted our ability to buy a house.

In my opinion, it's best to stay away from this company. Furthermore, all calls are routed to Barbados, where the representatives couldn't care less about what's going on here in the US. It's important to shop around and find a reputable lender who will have your best interests at heart.

I recently purchased a 2018 Wrangler Unlimited from Carvana and while the buying process was easy, the financing through BRIDGECREST proved to be a complete nightmare. The issues began when I was given the wrong address to send my payment to, resulting in my first payment being sent to the wrong location. Despite Bridgecrest acknowledging their mistake, they failed to issue a refund for the stop payment fee. Additionally, when I traded in my vehicle, the payoff from the dealership was not posted, resulting in collection calls, threats and emails that I would be reported to the credit bureau.

As a customer, I found the collectors were threatening and unhelpful, and Bridgecrest's lack of transparency in regards to their accounting department made it impossible to get answers or assistance. Even emails requesting a call back from the accounting department went unanswered. Due to the pandemic and my work as a front-line nurse, I needed a newer vehicle and opted for Carvana's no-hassle financing, which unfortunately led to dealing with Bridgecrest.

While the situation was finally resolved on May 14, the experience was incredibly stressful and frustrating. I do not recommend anyone use Bridgecrest for financing through Carvana as their practices are unethical, their customer service is generally rude and unhelpful, and their communication is terrible. I was even compelled to consider suing them for causing undue stress during such a difficult time. It goes without saying that my credit is good, so my experience serves as a warning to anyone considering working with Bridgecrest.

Bridgecrest is a car financing company that has received mixed reviews from its users. A recent review highlighted a customer's unsatisfactory experience with the company while attempting to refinance a car loan. The reviewer bought a car for his wife two years ago, and despite the car being wrecked four times, the company still put it up for sale with less than 66 thousand miles. However, the car developed problems with the ABS system less than two weeks after purchase, and every time it was taken to the shop, no issues were detected.

The reviewer's wife got into a front-end collision last year, and while attempting to trade the car in, Bridgecrest refused to allow the exchange. The wife no longer wanted the car, and the reviewer, as a co-signer, took it in his name. However, he discovered that he could not re-register the car while still making payments, and attempts to refinance proved impossible. As a co-signer, he had no control over the vehicle, and his sole responsibility was to ensure the other person made payments.

However, even after making payments, the car fell four months behind on payments, prompting the reviewer to fight to catch up on the note, even when finances were tight. The reviewer sent a payment of $350, hoping to stave off repossession. Unfortunately, the car was collected two weeks later. The reviewer discovered that as a co-signer, he had no legal rights to the vehicle.

The reviewer shared some opinions on Bridgecrest's loan services, stating that the company would sell junk cars at inflated prices and claim to provide financing options. However, the high-interest rates and extended payment timelines make the process more challenging for users. The reviewer advised against using Bridgecrest's loan services, suggesting that interested individuals consider alternative loan providers.

As an individual who has had firsthand experience with Bridgecrest, I must say that I regret not doing my research before allowing them to process my loan through Carvana. Based on my experience, I urge Carvana to reconsider the organization they use to funnel their customers. As a result of my dealings, I am hesitant to purchase another car from Carvana or use Bridgecrest loans again.

During my time working with Bridgecrest, I encountered various issues, but the main problem was nonexistent customer support. To be quite frank, there was no customer support, period. Every email I sent to Bridgecrest went unanswered, regardless of how many I sent. And when I decided to call, the representative encouraged me to go back to emailing them. This created an infinite loop that resulted in a complete lack of customer support.

How could a customer company respond this way? I couldn't get any feedback from them after paying off my loan for several years now. No written notification, no email notification, no response to my emails. It's almost as if they're pushing customers to keep paying even after it's fully paid off. When an individual inquires about their vehicle's title, they won't answer. It's like obtaining your title from them is not worth their time. What kind of business operates this way, with no communication to its customers?

It's frustrating to deal with a company that won't even acknowledge when your loan has been paid off. It's hard to imagine having any money tied up in a business that refuses to respond to any inquiries or questions. It seems like the people at the company merely want to exist online virtually, leaving their customers hanging with no actual support. Even throughout the years that I borrowed from them, I never got to speak with an actual human being. All I had were automated email messages and payment reminders sent 2 hours after the payment's due date.

At this moment, Bridgecrest couldn't even be real for all I know, existing only as a server in a small closet somewhere. I strongly advise you to take note of what I'm sharing and report any complaints or tell your own stories to the Complaintsboard.com. They have two weeks left before I contact the complaintsboard.com, and I encourage you to do the same.

I've dealt with numerous credit cards, six car loans, and two mortgages throughout my existence, but I've never experienced the same issues that I have with Bridgecrest. Contact your LOCAL banks or credit unions when it comes to loans. Do not use Bridgecrest or such 'online' platforms that do not offer any human support or response. It's not worth it, as we deserve better communication and support when it comes to our finances.

I recently had an experience with Bridgecrest that left a lot to be desired. After signing up with them, I had to file a GAP insurance claim due to my car being totaled just three months after signing. While my insurance (Progressive) handled their settlement payment promptly after their adjusters looked at my car, I found myself waiting on Bridgecrest to initiate the GAP claim through SilverRock. Unfortunately, they waited more than a week to begin and it took them over another week to process it. To add insult to injury, I was still responsible for current loan payments while I no longer had possession of the vehicle, and when I asked for a loan deferment throughout the time they were taking to process the claim, they declined. Now their GAP team is taking an infinite amount of time to process my claim, leaving me stuck paying for a car that was totaled with the remaining balance still showing on my credit report, preventing me from taking on debt for a new loan.

I have to say that Bridgecrest seems like nothing more than a payday loan place for cars. While they are eager to offer loans, everything else is outsourced, including the warranty and GAP insurance. They don't do refinancing either. They simply take your money and hope for the best. Compared to other dealerships, I would not recommend dealing with Bridgecrest. While I can afford the payments despite the 20% + interest, they were just too slow and unreliable. Honestly, this company is just a used car lot, and there are much better options if you are looking for a better deal. They will try to put you in a $30,000 used car at 20% interest like it's no big deal. They prey on people who don't understand how all of this works.

In my opinion, Bridgecrest is nothing more than a comical joke. It's no wonder that they won't be around for too much longer, especially with so many high-risk loans defaulting. They let everyone drive off the lot financing tens of thousands of dollars with no down payment, which is the riskiest loan shark move you could make. Then a pandemic hit, and people simply can't pay. I love knowing how hard this lender must be struggling right now. If you're considering buying a car from Bridgecrest, I would advise against it. There are better options available, even at an actual dealership.

The Bridgecrest website is the source of a recent negative review posted by a disgruntled customer. The reviewer states that the company is heartless and refuses to assist customers during the pandemic. The reviewer claims to have lost their job due to "stay at home" orders and that Bridgecrest has offered them no help. The reviewer felt that other auto lenders were much more understanding and provided multi-month deferments. This reviewer was not requesting loan forgiveness, just a bit of help in the form of a deferment during such stressful times.

The reviewer found Bridgecrest's request for unemployment checks or credit card payments to be abhorrent, given that they were needed to manage cost of living expenses and try to avoid eviction. The reviewer has pleaded with Bridgecrest to show some care and compassion, especially since they have been a responsible customer, signing their papers with every intention of paying in full and on time. The reviewer wondered why Bridgecrest was unwilling to extend a simple deferment and instead chose to continue with predatory behavior, like repossessing cars during these difficult times.

The reviewer warned others to stay away from Bridgecrest, even after this crisis ends, and they are in a position to purchase a vehicle. The reviewer cautioned others that Bridgecrest only cares about the bottom line and not about their customers. The reviewer would like to see a more caring, compassionate company in the auto finance industry that would be understanding and helpful during times of crisis.

from Bridgecrest, folks! Let me tell you about my experience. When I first got my car from Carvana, I wasn't even aware that Bridgecrest was my lender until they started sending me emails. When I called to ask why, the representative told me that it's a common question they get. I didn't think much of it until it came time to pay off my car.

After I traded in my car at a local dealership and they sent the payoff check to Bridgecrest, things started to go south. My payment due date came and went, but no updates were made to my account. I had to call them six times just to get updates on the payoff status, and each time they told me something different. One representative even told me to make the payment first and then reimburse me, which seemed shady and I wisely declined. Eventually, I got my dealership involved and they discovered that the check had been lost. Bridgecrest denied it, but we had confirmation that it had been delivered and signed for at their office. It was a nightmare getting them to admit that they lost it.

That was just the beginning of my troubles, however. It has been over a month since the original check was sent, and I'm still waiting on a "Paid in Full Letter." Plus, Bridgecrest doesn't automatically send anything, so I had to request it myself. When I chose to receive it via email, I was told I had to wait 3-5 business days to receive it (if approved). While that might not seem like a long time, I know that their timeframes are BS based on my experience with them so far. I'll probably be waiting another month for that letter.

Do yourself a favor and stay away from Bridgecrest. I wish I had done my research beforehand - they have terrible reviews for a reason.

My experience with Bridgecrest was a nightmare from start to finish. My husband and I were in a difficult financial situation, and we unfortunately turned to Bridgecrest for an auto loan in 2017. We purchased a used 2007 Toyota Highlander for around $10,000, but with interest and fees, our loan totaled a whopping $20,000. Looking back, we realize that this was double or even triple what the car was worth. We foolishly accepted this unfair loan because we couldn't get approved anywhere else and needed a vehicle.

Initially, we were told that our monthly payment would decrease after 6 months of timely payments. However, this promise was not fulfilled, and we were left with the same high payment each month. Unfortunately, things got even worse when my wife had a baby, and I had to cover all of our bills with a single income. Despite our best efforts, we fell behind on our payments, and Bridgecrest was absolutely heartless in their response. We woke up one morning to find that our car had been repossessed, with all of our belongings inside. When we requested to retrieve our belongings, we were told that we had to pay before we could get them back.

Eventually, our account was charged off, as Bridgecrest refused to work with us at all. We refused to pay this obscene amount because of how difficult and inhumane they had been with us. However, despite the fact that the account was charged off, they continued to report missed payments on our credit report for the next three years. We contacted them in 2020 to try and settle the debt, but they refused to work with us reasonably.

They informed us that they could settle the debt for $3,125, which they claimed was 25% of the remaining balance. However, when we did the math, we realized that the actual amount was only $1,013. We offered to settle for $2,000, which we believed was a fair amount considering how long ago this situation began and the fact that the car was only worth a fraction of what they were trying to get us to pay. However, they refused this offer and would not allow us to speak with a supervisor.

To make matters worse, Bridgecrest refused to give us any historical payment information or a copy of the contract that they claimed we owed money on. Additionally, when we considered paying the settlement amount they demanded, they refused to provide us with a written agreement, claiming that they only make verbal agreements. It seems absurd that they would demand such a significant amount of money without any kind of written agreement or proof of the debt.

Overall, I feel that dealing with Bridgecrest was a colossal mistake that has caused us years of stress and financial hardship. I would not recommend them to anyone, and I hope that others can avoid making the same mistake that my husband and I did by working with this company.

I recently had a very unpleasant experience with Bridgecrest that I feel obligated to share. Despite their "code of conduct" that claims they treat customers with respect, my personal experience was quite the opposite. I had purchased a car from them and two months later, I had a massive heart attack and was unable to work for 2 months, which put me behind on my bill. When I tried to set up a modification, I was told that I couldn't because I hadn't paid on the car for 6 months, but they did offer to help me set up payments. However, every customer service representative I spoke to gave me different information and lied to me, which was frustrating and confusing.

Despite my best efforts to catch up on my payments, I encountered problems at every turn. For example, on December 24th, I called in to make a payment, but was told I only needed to pay $307, as the rest of my payment would go towards a modification. A couple of days later, a different representative called me to say the first representative had submitted the request incorrectly, and that I needed to wait a bit longer. When I followed up about the progress of my modification, I was told that I wasn't eligible because I was $65 short of having paid for 6 months. This was confusing and frustrating because I had been instructed not to make the payment, even though I had $400 to pay.

After speaking with a manager, who reluctantly agreed to "speak to the modification department" about my case, I was informed that there was nothing they could do for me. I had been working hard to make my payments and catch up, but I felt disrespected and powerless in the face of Bridgecrest's behavior.

Throughout my experience, I was reminded of their "code of conduct," which promises to treat everyone with respect. However, it became clear to me that this was not the case. Even when I spoke to a manager, I was told that their representatives were not accountable for their lies and that I was responsible for making another payment before they would review my case, despite the fact that I had already made three payments, minus the $65 discrepancy.

In the end, my car was repossessed, and I am left feeling disappointed and frustrated with my experience with Bridgecrest. While Carvana itself wasn't terrible to deal with, I am disappointed that they associate themselves with a company like Bridgecrest, which has shown itself to be dishonest and disrespectful towards its customers. I would advise others to avoid doing business with Bridgecrest if possible.

My experience with Bridgecrest has been a rollercoaster ride of frustration and disappointment. I purchased a 2016 Kia Soul from Drivetime in Winston Salem, NC back in 2018, and it has been nothing but a nightmare since then. First off, the person who referred me to Drivetime was promised a bonus on their loan referral, but they never received it. To add to the confusion, Drivetime sold me a 2000+ warranty despite the fact that the car was still under the manufacturer's warranty. When I called the warranty folks that Drivetime charged me for, I found out that the car was okay, but I'd already gone into extra debt based on lies.

When I moved to another state, I was faced with an even bigger issue - I couldn't register my car because Missouri needed to see the title first. After months of trying to get the title, I was stopped for a minor traffic violation, and the police officer couldn't find my car in their system. I was lucky to have proof that I had attempted to register my car on me. When I called Bridgecrest to get the title, they blamed Wells Fargo, but it was the first time I had heard of a connection with them. When I asked for a phone number to call Wells Fargo, the woman at Bridgecrest refused to give me one, and I spent an unreasonable amount of time trying to get in touch with anyone who could help me. It was frustrating that no one at Bridgecrest could help me since I didn't have a Bridgecrest bank account.

But that wasn't even the worst part.

I received a letter in the mail from North Carolina asking me about a car I no longer owned - the car I had traded in at Drivetime. I found out that it had been abandoned in a convenience store parking lot an hour from my old address. When I called Drivetime in Winston Salem about this issue, the manager hung up on me. When I contacted Drivetime in Arizona, the person I spoke to had no idea what I was talking about, and he couldn't help me. It was frustrating to think that I was still being held accountable for a car that I no longer owned.

The hardest issue I've encountered is trying to pay down my loan. Bridgecrest makes it very difficult to apply extra payments to the principal, and it takes several days before payments are considered "actually paid". Even when I used their online payment system, I couldn't trust or understand how they were documenting payments. I resorted to sending in checks with "to Principal ONLY" written in big print, and I still had to call and check back 72 hours later. I stopped paying through their website and only used my bank to make payments because I trusted them more. Recently, I tried to connect my loan with my bank, only to find out that Bridgecrest wasn't giving them accurate information about what I was paying them.

It's been a nightmare trying to work with Drivetime, Bridgecrest, and Wells Fargo. If you have no other choice but to work with them, be vigilant and record everything. Take screenshots of your online account, take notes, and be ready to question them with an abundance of information to back it up. They are a difficult company to work with, and it's been anything but smooth sailing.

I had a less than great experience with Bridgecrest, and I feel it's important to share my story with others so they know what to expect. My daughter and I cosigned for a car from DriveTime, with Bridgecrest as the bank. At first, everything seemed fine, although we were surprised to find out that payments were due every two weeks.

Unfortunately, things took a turn when the car was totaled and the insurance company sent a check just before Thanksgiving. Despite the fact that Bridgecrest was slow to process the insurance check, my daughter continued making payments. I reached out to Silverrock about the gap insurance and received emails from both Bridgecrest and Silverrock about the total loss being processed and the gap insurance being approved. This was on December 8th, 2021.

However, it wasn't until December 18th that Bridgecrest finally applied the insurance check to the account, leaving a balance of $1400 to be paid by the gap insurance. Then, on January 7th, I received a credit alert that my score had dropped 40 points thanks to a 30-day late report from Bridgecrest. I was extremely frustrated and called Silverrock about the gap insurance, only to be told that Bridgecrest had never sent over the paperwork for the disbursement of funds.

I then called Bridgecrest, who told me that the check amount and paperwork sent were different, making it impossible to process the gap insurance. However, they had never bothered to reach out to the insurance company to have the paperwork corrected. I called the insurance company myself and found out that they had no idea what Bridgecrest was talking about, but they did make the correction and resent the paperwork.

Unfortunately, a week later, nothing had been done by Bridgecrest. I called them every day for two weeks until finally, the gap insurance was processed. However, when I asked about my credit score, they told me that the 30-day late fee was because I should have continued making payments while waiting for everything to be processed. This was frustrating, as my daughter is a struggling single parent and I'm a healthcare worker, and this whole ordeal has impacted our ability to buy a house.

In my opinion, it's best to stay away from this company. Furthermore, all calls are routed to Barbados, where the representatives couldn't care less about what's going on here in the US. It's important to shop around and find a reputable lender who will have your best interests at heart.

If you're considering Bridgecrest (bridgecrest.com) or DriveTime for your car financing needs, you might want to think twice. Recent laws state that calling someone more than 7 times a week regarding a bill can be considered harassment, yet Bridgecrest has called me 9 times in just 3 days. Not only that, but my experience with their customer service has been less than satisfactory. I fell into debt while unemployed, but after starting a new job I contracted COVID-19. Even though I tried to explain my situation and asked for some leniency, they were unresponsive and my car was set for repossession. They demanded a double payment, even though the payment was due just 2 days later. When I tried to pay off the balance in full, they insisted on adding more interest and late fees, claiming that they were unable to do anything to help me alleviate my debt. Even the pay off quote they gave me, which was supposed to be good for 10 days, added interest every day until it was paid. It's disheartening to see a company treat their customers like this. As someone who has always had perfect credit until life events occurred, I sincerely regret referring 3 different people to Bridgecrest for their car financing needs. I have owned my car since 2016, yet I still owe more than the purchase price. It's clear that Bridgecrest and DriveTime are not the best options for financing a car. Although they may seem like a last resort for some, I would recommend exploring other alternatives before resorting to them. It's alarming to see how some companies can scam and steal from people who are simply trying to make ends meet.

When I purchased my 2015 Hyundai Elantra from Bridgecrest back in July 2018, I was excited to have a new car to drive. However, upon receiving the car, I quickly discovered several issues that needed to be addressed. The rear brakes were completely worn out, the tires were made in China and needed replacement, and the engine was incredibly noisy.

After fixing the brakes and replacing the tires at a cost of $500, I thought my troubles were over. But just five months later, the battery failed, costing me another $200. And then in June 2019, the engine started to stall at every stop sign and intersection, causing me more stress and financial strain.

I took the car to Hyundai for repairs, and they ended up rebuilding the engine at a total cost of over $4500, which included parts, labor, dealership repairs, and a rental car (which Hyundai covered). Unfortunately, my troubles didn't end there as the car began to stall again after an oil change.

I had had enough and decided to cash in my extended warranty. While the warranty company handled my claim fairly quickly, Bridgecrest claims they never received the payment. After calling them four times, I finally spoke to a supervisor who admitted they received payment from the warranty company twice a month, and the payment would not post until the 24th.

However, to my surprise and frustration, Bridgecrest scheduled to repossess my car starting on the 20th of the same month. Even though I made a small payment today to prevent this from happening, I still owe about $375, and the warranty check is for $1081. Although it is more than enough to get me caught up, Bridgecrest refuses to post the payment to my account and insists on applying it only to the principal of the loan.

I find this extremely unfair and unreasonable as Capital One was able to post my warranty cash to my payments. This experience has left a sour taste in my mouth, and I plan on filing several complaints. I am disappointed with the customer service I have received from Bridgecrest and would not recommend them to anyone.

Bridgecrest is, in my opinion, one of the worst companies I have dealt with. There are countless reasons why, but I'll highlight a few. Firstly, customer service is almost non-existent. Whenever I tried to reach out for help with an issue I was having, I was met with long wait times and unhelpful representatives. It was incredibly frustrating, and I felt like my concerns were not being taken seriously.

Additionally, their website is outdated and difficult to navigate. It was hard to find the information I needed, and when I did find it, it was often unclear or contradictory. I also had problems with their payment system. Many times, I would make a payment but it wouldn't go through, causing me to be charged late fees that were difficult to dispute.

The amount of stress that Bridgecrest caused me was unbelievable. I had constant worries about my account being updated correctly, and I couldn't trust that the company would handle my payments in a timely and accurate manner. On top of all of this, their interest rates were extremely high, putting an even bigger burden on my already struggling finances.

To sum it up, I would not recommend Bridgecrest to anyone. Their lack of customer service, outdated website, confusing payment system, and high interest rates make for an unpleasant experience all around.

I recently had a pretty unpleasant experience with Bridgecrest, and I feel like it's important to share my story. My husband and I have actually had really great experiences with Carvana - we've purchased two cars from them and haven't missed a single payment in years. So, when the pandemic hit and we needed to defer just one payment, we figured it wouldn't be a big deal. Unfortunately, the person we spoke with at Bridgecrest was incredibly rude and unhelpful. We were shocked by the level of customer service we received.

The next day, we called back and were able to speak with someone who was a bit nicer. However, they still couldn't offer any options for deferring that one payment. We were frustrated and confused - we'd never missed a payment before, and we were simply looking for some leniency during a difficult time. Eventually, we told them that we were going to skip the payment and pay the next one as planned.

Since then, we've been bombarded with calls from Bridgecrest. We're talking multiple calls a day, sometimes even several calls an hour. It's overwhelming and incredibly frustrating. It seems like they're spending so much time and money on trying to get us to make that one missed payment, when they could have just given us a bit of leniency in the first place. It's ridiculous.

Honestly, this whole experience has really soured me on Bridgecrest. I used to be a big fan of Carvana and would recommend them to anyone who asked. But with the way this situation was handled, I'm not sure I'll be using them again in the future. It seems insane that such a small issue could cause so much trouble. In short, Bridgecrest really dropped the ball here.

I recently contacted Bridgecrest and unfortunately had a very negative experience with their customer service team. As someone with speech disabilities, I informed them from the beginning, but was met with unprofessional behavior and disrespect from both the employees and the manager. I found them to be impatient and unwilling to listen to me.

As a loyal customer who has always made on-time payments, I called them to inform them of a missed payment due to the COVID-19 situation. However, despite making a double payment in the following month, my account was still reported to credit agencies as delinquent. I was disappointed with their lack of empathy and unwillingness to change the status back.

Additionally, I found their customer service to be non-existent and felt overcharged at times. I urge all customers to regularly check their accounts and demand a resolution if necessary. I cannot help but feel that the employees at Bridgecrest lack adequate training or are untrainable. Ultimately, it is the responsibility of management to ensure competent personnel are hired for customer-facing roles.

In conclusion, I would like to warn potential customers to steer clear of Bridgecrest to avoid similar negative experiences. It is a shame that a lack of customer service exists in a time where customer satisfaction should be the top priority.

I recently completed a car loan with Bridgecrest and was shocked to discover a $6500.00 balance in interest fees. I had been allowed to put three car payments on the end of the loan, but was unaware that I would be charged a daily late fee on the interest until that point. This went on for two to three years, and I had no idea that my actions would be considered "late" as they were not reported to the credit bureau as such. However, when the loan matured, Bridgecrest informed me that I had 90 days to pay the $6500.00 balance, and that the first 30 days without full payment would be reported as late. I didn't want to damage my credit, so I paid the balance, using the company's payment portal. However, I was then charged an additional $217.00, which I found to be incredibly shady. I attempted to call to speak with a manager but was unsuccessful in getting through. It seemed that the only time they contacted me was when I was late with a payment! I ultimately took money out of my retirement to pay off the balance and ensure my credit remained intact. However, Bridgecrest continues to insist that I owe them more money. I find their practices to be extremely questionable, and would never recommend this financial institution to anyone. Buyer beware!

I am a parent of a severely disabled child and in 2018, I purchased a Chrysler Town and Country from Bridgecrest with the intention of providing a vehicle that my child could easily use. However, my experience with this company has been nothing short of a nightmare. Within a week of purchasing the vehicle, the tail light malfunctioned and even after replacing the bulb, it still would not work. Shortly after, the alternator also went out, and the left rear window refused to roll down. Other issues followed, including the passenger window getting stuck while rolling down to the radiator and the heater hose assembly needing replacement. To make matters worse, the car was constantly overheating, even after several visits to the shop.

Finally, the worst occurred when the entire transmission failed. The situation was made even more frustrating by the fact that Bridgecrest's Silver Rock warranty company agreed only to replace my damaged transmission with a used one through MIDAS, a questionable car repair location. It's been two years since I purchased the vehicle, and my family has paid thousands of dollars in repairs. Instead of enjoying the car, we have been constantly burdened by it. I am disappointed with both Bridgecrest and the affiliated car dealership, Drive Time, for selling vehicles that proved to be unreliable and defective.

The company is unreasonable and unresponsive to customer complaints when it comes to making payments. They don't care about the fact that the car had been regularly in the shop or if we had to pay rental fees for a vehicle that was a total lemon. They only focus on making their money, even if it meant ruining the credit score of hardworking people. I would recommend everyone to steer clear of Bridgecrest, and any dealership that deals with them. The amount I paid for this vehicle does not match its worth on the KBB, and I am left with $10,000 to pay off, causing me a great deal of distress. Bridgecrest and Drive Time should be held accountable for their failure, and it's appalling that they can get away with this pattern of deceitful behavior, and swindling people out of their hard-earned money. It is discouraging and sad to think that some people can sleep at night despite knowing that they have sold lemon vehicles to families with disabled children. It's a heartbreaking situation that Bridgecrest has created, and it is time for the government to take action.

When it comes to Bridgecrest, I have to say that I had an absolutely terrible experience with this company. I sought out their services after going through a messy divorce and finding my credit score in the gutter. Unfortunately, my ex had done some major damage to my credit by using my identity to sign up for credit cards, and the courts dismissed all of my evidence and gave me all the debt to deal with on my own.

Desperate for a vehicle, I had no choice but to turn to DriveTime and Bridgecrest for help. However, right from the start, I felt like I was being taken advantage of. While I did manage to maintain a perfect payment record for two years, I was shocked to find out when I called for a pay off that the 14k vehicle I was paying $500 a month for had a pay off of over $13,000. How was this even possible when Bridgecrest had already received $12k from me?

Frustrated and feeling like I was being scammed, I turned to a major dealership to trade in my vehicle. I was offered a trade-in value of $11,500 and negotiated additional terms with the dealership to drive off with a 2018 vehicle at just 6% interest. Meanwhile, Bridgecrest received a pay off but refused to update their records, leading to two repo trucking companies coming to my home looking for a vehicle that Bridgecrest knew was at the dealership.

To make matters worse, Bridgecrest continued to harass me and attack my credit score, despite my repeated attempts to prove that their vehicle was free and clear on my end and that I was no longer in possession of it. Overall, my Bridgecrest experience was like playing Russian roulette. While the service may have sufficed in the moment, things only got worse over time. I highly recommend avoiding Bridgecrest if possible and being prepared to pay ridiculous interest rates and deal with questionable customer service.

I recently had an experience with Bridgecrest that was extremely disappointing and frustrating. While I had made payments on time previously, I lost my job due to Covid which made things difficult. I was able to make payments when I could, but unfortunately, some payments seemed to have "disappeared" from their records. This was confusing and frustrating, as I knew I was only behind by $500, but Bridgecrest suddenly claimed I was behind $1500.

Despite providing bank statements as proof of my previous payments, they refused to acknowledge that their records may have been incorrect. On top of this, they unexpectedly repossessed my car in the middle of the night without any warning or notification. This was especially upsetting since there were some personal items in the car that weren't even mine.

Overall, I am highly dissatisfied with the way Bridgecrest handled my situation. Although I understand that the repo of my car was legally justified, I would have appreciated some warning beforehand so that I could retrieve my personal items. Furthermore, the attitude and tone of their customer service left a lot to be desired. It seemed as though they were treating me as though I were beneath them, which was highly unprofessional and frustrating.

In the future, I would caution others against using Bridgecrest. While I understand that everyone has different experiences, I cannot in good conscience recommend this company based on my own interactions with them.

I recently faced an issue with Bridgecrest that left me feeling frustrated and helpless. Moving from Colorado to Kansas meant that I needed to have my vehicle registered in Kansas, which required a copy of the title from Bridgecrest. I reached out to Bridgecrest customer service for assistance, but unfortunately, my experience was nothing short of disappointing.

The customer service representatives kept transferring me from one agent to another, but my requests remained unresolved. I had requested the title in early December, but as of mid-January, my county had not yet received it. My Bridgecrest account showed that they had "sent the DMV" the title on December 22nd. While I was given a timeframe of 3-5 business days, it had been over a month, and the situation remained unresolved. My account did not provide information on where the title was sent or how it was sent.

When I reached out to customer service, they gave me contradictory information regarding whether the title had been faxed or mailed, and when asked for further clarity, I was repeatedly placed on hold or transferred to another agent. I even went further and sent an email that was ignored.

What compounded my frustration was not being able to legally drive my vehicle because it was not registered. Despite voicing my concerns and asking for help from the agents, I was consistently told all I could do was wait. But waiting for six to eight weeks, as one agent suggested, seemed unnecessarily long when the title had already been sent more than a month earlier.

Overall, I found my experience with Bridgecrest's customer service unhelpful and unsatisfying. I had to wait an unspeakable amount of time and make numerous phone calls just to register my vehicle. It was a frustrating and incredibly disappointing experience, one that could have been easily avoided with better communication and responsiveness on the part of the customer service team.