EchoPark Automotive
reviews and complaints

DO NOT SHOP HERE! I won't go into all the details here, just a few, but will definitely be spreading the word about this horrible establishment. They'll make you feel good at first, but as soon as something is not right, and you present … More
EchoPark Automotive San Antonio (New Braunfels) (Owner)
a week ago
We’re sorry to hear about your bad experience and appreciate you bringing this to our attention. We take negative feedback seriously could you please reach out to [protected] or [protected], we would appreciate any additional feedback you could provide.
Carol H
9 reviews·5 photos
a month ago
Collin and Tino were easy to work with. They made our first time buyer purchase simple and easy. I highly recommend them if you looking to purchase a car or trade your car in. No haggle pricing. After visiting several dealerships, this by far is the best dealership with the best employees who are very honest and trustworthy.
Photo 1 in review by Carol H
EchoPark Automotive San Antonio (New Braunfels) (Owner)
a month ago
Carol,
We appreciate you leaving such a wonderful review for Collin and our team at EchoPark New Braunfels! We all would like to thank you right back for your kind words and all those stars! Thank you for the recommendation and we hope you enjoy your new ride!
Nana Navarro
3 reviews·1 photo
4 months ago
Jessica was kind and easy to follow. She was informative and I could sense a good personality. I felt I could trust her by her demeanor very quickly, and I come in to dealerships usually fearful of being just another sale, when in fact, my … More
Photo 1 in review by Nana Navarro
EchoPark Automotive San Antonio (New Braunfels) (Owner)
4 months ago
Nana,
Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive New Braunfels they made your day. Please let us know if there's anything further we can do for you, we are happy to help!
Christine Seitz
2 reviews
a week ago
NEW
Katee was awesome. Management and other employees super friendly. Knowledge and helpful. I arrived too late to do much on a Saturday and sadly the truck I wanted a "car maintenance person" to look at sold before I could lock it down... But … More
EchoPark Automotive San Antonio (New Braunfels) (Owner)
a week ago
Hi, Christine Seitz we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive New Braunfels. Thank you!
J
10 reviews
3 weeks ago
NEW
DO NOT SHOP HERE! I won't go into all the details here, just a few, but will definitely be spreading the word about this horrible establishment. They'll make you feel good at first, but as soon as something is not right, and you present it to them, that's when everything will go wrong for your "amazing vehicle purchasing experience" as well as the attitudes of the people who welcomed you in the establishment. Very disappointing experience to say the least, including from some of the "team members", as well as the "General Management himself"! They tried intimidation tactics, when I presented them with issues for a vehicle I was purchasing from them, which was kind of funny actually, and didn't work at all, and just showed what they really think about their customers and how incompetent they are. No care at all for the customer whatsoever. As far as customer service, you can definitely forget about it. Throw that out the door. They'll just brush you off without a care in the world.
Now just waiting for them
to comment back on here, down below 👇, stating something like, "we're sorry you had such a bad experience", or "please call the number so we can resolve the issues", or some type of lie that they tried taking care of the issues for me, blah blah blah, just to try and make their self look good on here or that they "fulfilled their standards", according to the General Management! Because once again, customer service does not exist here at this establishment whatsoever. I have never had such a horrible vehicle purchasing experience, as this one, before in my life. I seriously recommend that you shop elsewhere for a vehicle and not find out the hardway as I did with this horrible place. I cannot express this enough. I honestly DO NOT RECOMMEND THIS ESTABLISHMENT, if your looking to purchase a vehicle.

This place is a joke, my wife recently purchased a 2018 Jeep Cherokee limited in there Thornton Colorado dealership. When we test drove it it wasn't running right, they replaced the ignition coil, we didn't get the vehicle until after dark and wasn't able to thoroughly inspect it. Upon driving on the interstate we noticed the front end was shaking and pulled to the right, my wife called them and they told her to take it to a local dodge dealership and have it diagnosed and they would repair it. After it was inspected by the dodge dealership we found out it had mismatched tires and a possible bad drive shaft, the dodge dealership told echo park the tires needed replaced and the drive shaft sent a quote to echo park and they refused to pay for the work. My wife called echo park they told her to bring it back and all they said was the tires were over Inflated and balanced the tires and there's no shaking, we had also signed a agreement when we did the contract that they would replace the brakes and rotors and also refused to do that even though I sitting there when my wife signed the contract with that clause in it, now there saying they never did that, basically called me a liar. So now we to replace all the tires to match and the brakes and rotors, possibly whatever else is wrong with it which will more than likely cost us 2-3k dollars. My wife is absolutely heartbroken, she waited almost six years to buy a new vehicle and now we have to all this money out on top of sales tax and license, I will be contacting our state attorney general as well.

Absolutely pathetic and nerve wrecking experience. Paid money and got slapped in face, total discrimination, cannot spell customer service, lady floor manager at north Houston location. Purchased my vehicle from south, they did not had detailed cleaning machine, transferred vehicle over to North location on 45. After 5 days received call, vehicle ready, went to pick up, welcomed by ungrateful lady on the counter, straight up asked, why are you here? No greeting, no word of thank you, told her, i am here for pickup, " we have no clue", answer i got in return. Wish to walk out unfortunately had already purchased vehicle, got stuck. Requested for manager, same lady shows back, shocked us when she said i am floor manager. If you like to learn how to dis-respect your customers, they got skills. I can only imagine what their employees have to offer. Car when as per her ready defination, wet, did not even rub water off, stains on the driver side, steering wheel, and when asked to wipe them, got answer, this is pre-owned, will charge for detail work. I sat in the car almost drove off and realized that temporary dealer license plate was missing, had to get someone to print. Never going back, talked to friends relatives, neighbors, posted on facebook, instagram, true face Echopark. Just could not tolerate waiting for so called detailed work was being done, (in 4 minutes). Gas knob area all filthy, white wax shining on sides of the car, dirty hand marks on the doors and all over the dash board after detailed work after twice cleanup. WELCOME TO NEW AMERICA, STARTS FROM ECHOPARK..GO FOR YOURSELVES AND ENJOY HUMLIATION, NO NEED TO GO WATCH MOVIE, THIS IS BETTER ENTERTAINMENT...;-)

I havent dealt with dealers just buying cars straight out so called the number first, was told to drop by but I could make an appointment if I wanted to; I did. But, when I arrived (8/30), the woman rep told me they wont look at the car (rudely BTW); that I should go back home and do it all online, because I could possibly get more for it. HUH? Obviously, just an angle to get web traffic. I pushed her that Im here now, was told I can come today, had appointment and she said , corporate says different things and should have told you blahblah. Oh, OK, so much for customer service. So theres an hour+ Ill never get back. I go home, plugged in all the #s and go my quote for $6,962. Not great, but its an extra car sitting around so willing to move forward. Even though they can pull everything with VIN #s, I called back into corporate (before taking car back for the sell) just to make sure they can see an accident report from 10+ years ago (not salvaged or rebuilt title); they said, yes, not a problem. OK then. I wanted this clear before I came back in for the actual sell/deal. I take the car back within the allotted mileage and 2-week period said as long as everything runs the way its supposed to and no major damage, deal will be made; sit in lobby about 40 minutes then well wrap up; ok great. After they take their sweet time, low and behold the rep comes back all smiles: "Im sorry, but as you know, your car was in an accident long ago and we have determined theres structural damage um WUT. So they cut their *OFFER MORE THAN HALFto an even $3,000 (I know, nice round number, like they were even too lazy to come up with something that sounded more reasonable). Its almost comical if it wasnt borderl

I traded in and purchased a vehicle from Echo Park, Cicero . To be fair, I am rating 3/5 stars. I felt EchoPark could have communicated more frequently, and been more up front about the process. I stated this in person after the transaction was completed.Transaction is a great word to describe my experience at EchoPark: This is a transaction, not a relationship. They offered me a relatively fair price for my trade, and a relatively fair price for the vehicle I purchased (although the shipping was on the high side). There is zero negotiations, period. There are zero compromises, period. Like I said: transactional.Whereas I am awaiting my title for the purchased vehicle, everything EchoPark promised me did happen, albeit relatively slowly. I understand things take time, especially in this day and age... Nonetheless, my transaction is 80% complete, and I am enjoying my new purchase.As long as you don't walk into EchoPark thinking there is going to be a long-term business relationship, discussions, compromises, and constant communication, you'll probably be somewhat satisfied. If you're someone who operates well on a transactional level, you'll love EchoPark.If EchoPark firmed up their communication skills and frequency, this could be a 4-star review. There is no excuse for the inability to communicate on a regular basis from one EchoPark contact to a customer- it's a ring of several different people, at any given time, and their internal processes are priority, not your transaction.One other note- If you are looking to just sell your car to EchoPark, I do recommend trying them out- they'll eventually ask you to visit a location for a "true assessment", but just selling your car is an easy transaction: get a price, agree to it, get a check.

My experience with EchoPark was very negative. First, I bought a car online, paid for shipment. When the car arrived they called and we arranged an appointment. The store was not ready for me and the process took over almost 3 hours. I got a *** CRV and despite of promise of 190 points inspection, I went on a *** Dealer to check the car. Guess what? all the car fluids were dirty, transmission, brake, differential... So, I decided to proceed with the service. I contacted the EchoPark *** and asked if they could help me with the cost, then after 2 days the manager called me back. It was very unpleasant. He said that these kind of service are recommended by the manufacture as maintenance schedule/ miles and not necessary that I have to do it. Well, it was not what happened, I did multipoint inspection and the *** technician came back saying the fluids were DIRTY, it is not some recommendation, it had to be done. After I said that, the manager blamed me, that I shouldn't have done the service and implied that *** Dealer Service took advantage of me, that I paid a lot for fluids that didn't need to be replaced. So, what I supposed should have done was to contact him for them to check if it has really a necessity to change the fluids. Who should I trust? Should I not trust in the manufactory? At this point, I strongly believe that if I had contacted him before, he would said the same thing "they are trying to make money, the car doesn't need to change the fluids" Always a fight... so patronizing...this a clear example of cheap management from this store and where the car came from. And yes, as other costumer commented, why do you either think you will get a second key? when did they tell me? when I was literally taking the car. And I had to heard that most of the used cars don't have a second key... I had old *** with 2 keys!

EchoPark epitomizes the perception people have of car salesmen; slimy, blood thirsty, don't care what they do if it will earn them a buck. We drove a car on Saturday night and decided, after driving many others, that it was the car. However, there was a burning smell we wanted them to check out first. The salesperson said the mechanic was gone and she would have them check it on Monday morning and then call us. She called at 12:30 on Monday afternoon and let us know what the smell was. She spoke with my husband and he wanted to check with me before agreeing. He called back five minutes later and told her we would take the car, and we would be up later around 5. He had to leave a message and we didn't hear anything back. We left around 4:30 and were on our way up, thankfully not that far in to a long drive, when the salesperson called and said they'd sold the car. We were absolutely flabbergasted. Asking how that happened, she said EchoPark's policy was that they never hold a car. I asked her to explain how people get their cars, and she just kept repeating that their policy was never to hold a car. We asked for a manager to call. We talked to him and he repeated the same policy, but clarified that they would hold a car for someone out of town with a deposit, which was never presented as an option to us, nor were we ever informed of this ridiculous policy to never hold a car. This was the second car that we agreed to buy, the first being one that ended up with hail damage that the dealership would do nothing about, and then this. They don't inform buyers of their policies, don't have any explanation for this policy, and are absolutely the worst at Customer Service. They do not care about customers, just that they sell a car as fast as they can in order to get their money. This was absolutely the worst experience we have ever had buying a car!

0/10 experience. I had purchased a vehicle from this location. It was sent back for radio work. During this 6 month process the only way i got an update was if i reached out first. I was constantly told my car was ready for pickup and then id get a follow up text saying it still was not working. 1 occasion i was told to finally come pick the car up. when i arrived to get it the first thing i did was test the radio and it still did not work. 100 percent no sound. The car was left to continue being worked on. Carlos said he sent the car to the Audi dealership in Selma Texas to be worked on. During this whole fiasco i called to see what work they did and the tech there told me they only diagnosed the vehicle, Carlos had a 3rd party tech perform the actual work. When i did finally get the car back the radio still did not work right, the heated seats no longer work, the air bag warning keeps going off, and i cant roll the passenger back window up from the drivers seat. Carlos, the advisor handling these issue set up an appointment at Audi for me to take the car for them to diagnose it. The Audi dealership called me and told me they were trying to reach out to him but could not get ahold of him and had me call the location to see if i could get ahold of him. Well, today i did reach him and told him that Audi was trying to reach him and that he needed to give them a call. A few minutes after the call was ended Audi tells me Carlos only approved the radio fix. So now i'm left with all of these other issues that came up after i got the car back. Then on top of that EcoPark has the audacity to ask me if i had warranty? Why should i need warranty for things that were no longer working after getting the car back and even if that was the case, Eco had my car longer than i have. At this point my car is still being worked on. If i could give negative starts i would.

Paid $899.00 for the shipping and purchased a 2022 *** Maverick. Put thousands down. First few days there was an issue with *** Mykey which were causing all kinds of restrictions and theyre scrambling to find a key. I was also informed upon bringing it to a *** dealership that the previous owners still had the master key, and that they could still track my vehicle and unlock it and also stop the vehicle from their ***Pass app. I told Ms. that I didnt feel safe at all and she said she doesnt think anything will happen, but I dont know anyone who wants to buy a vehicle and have any previous owners still have access to tracking said vehicle and having the ability to start and stop the vehicle. Well yesterday it just died on me. Every *** in my area AND surrounding areas are backed up for MONTHS. No loaners available because of a shortage. *** at Echopark *** says well its not Echoparks problem. They bought it in good faith and sold it in good faith. ? I tell *** i just want my money back. She texts me and says to call *** towing to come pick it up. I had 7 days or 250 miles to change my mind. I said but I didnt change my mind, it literally flat out broke on me. I said it seems as if youre trying to get me to have it fixed. I should not have to pay for a rental, especially after only having the truck for 18 days, so of course Id be out of a vehicle for months while *** waits for the parts that all Maverick owners seem to be waiting on. I told her Id have to get my attorney involved. *** then said she can no longer speak to me. From reading reviews, Echopark automotive lacks integrity and has no value for their customers who have to be subjected to such awful treatment! So now idk what I will have to go through to rectify this situation as clearly I was sold a lemon, and an unsafe one at that! I would advise anyone never to come here!

2020 Jeep Wrangler Unlimited failed and left me stranded with no cell service less than 250 miles/2 weeks after purchase from ***. Towed at my own expense back home ($200) then towed to Centennial by them because there is no service department in ***. They found trouble codes but said I must have put it under a load to cause the codes. Both tow truck drivers also couldn't get it into neutral and had to slide it on the truck bed. Yep, I must have caused a "load" driving on a dirt road 5mph or highway at 45mph with *** Civics and other small cars on both roads... Perhaps the diagnostic trouble codes are valid and there might ACTUALLY be a problem? Tech looked at car before I could even explain all the issues I had with the vehicle. Took 3-4 more calls to explain the details which were most likely ignored each time.No mention of reimbursement for tow I paid for, couldn't care less. Now I have to go 60 miles away to pick it up and hope it doesn't break again on the way back since they did absolutely nothing to troubleshoot other than read/clear codes... Autozone could have done that. Waste of time to say the least. Also said I should take it to Jeep dealership since its still under factory warranty, but salesperson pushed extended warranty like my life depended on it.Its also still under their 30 day/1000mi warranty but not their problem apparently. If it happens again I'm sure they will do the same s*** until their 30day warranty expires and continue wasting my time. Great 190 point inspection they have, I'm sure all cars normally fail less than 250 miles off the lot, right? Lazy customer service, lazy mechanics, lazy managers. Worst customer service I've had from any dealer. Also three weeks later still on temporary tag like many others... I'm sure they're probably gonna blame that on me too. Don't buy anything from Echo Park Automotive.

I should have known from the very start that i needed to take my business elsewhere. Traded in my vehicle April 10th, 2022. Had some positive equity so i was going to get some extra cash in my pocket after the deal. I was patient with them and waited the 50 days they told me to wait. Fast forward to July 12th, *** Didnt help that the doofus salesman *** was just doing his own thing dragging around the whole time during the deal. Anyways, after many attempts to reach someone important i get ahold of *** the Finance Director. She was pleasant and assured me she would get to the bottom of things. Even after being patient and cordial they have the audacity to tell me to get with *** to see why they havnt mailed me my check. So I get to calling them and now its the blame game. Ally says Echo Park has my money and Echo Park says Ally has my money. Come to find out Echo Park has had my money for a while and just sat on it for some reason. Ally informed me Echo Park cashed my check and never even informed me it even arrived in their name when their contract says it would be paid to me. When I finally had my notes in order i contacted them again and all of a sudden they found my money. Echo Park added insult to injury by saying it would take another week to process my refund or it could take *** business days. I don't understand how a business like this can function with such incompetent people. Had I not been bugging them and calling them asking about my money they would have just made some extra money and kept kicking the can down the road. I still have not been paid but filed with my county, my Attorney General and felt like putting my two cents worth here just in case someone was thinking of going to Echo Park on ***, ***. I doubt a judge would side with a business like this. They dropped the ball but this is typical I am told by another salesman I spoke with.

I am pleased to share with you my discriminating experience buying a used car at Echo Park in ***. If you are planning to buy a car from this store, I recommend that you read this review and buy from this store. I am Asian and I am angry at the appalling attitude of the staff and the fact that I was sold a faulty product.The day I bought my car the monitor did not work. The staff said they would fix it right away. But a week later, they unilaterally asked me to cancel the order because the store would have to pay $3000 to fix the broken monitor. I was just about to get in and leave that day when the defect occurred, and when I insisted that it was covered under warranty, they said they didn't have time to deal with you. I am sure it was because I am Asian.I then managed to negotiate and was offered another car.However, when I said I would buy the same type of car they offered, they told me it was sold out. The car was in another store in Echo Park, so I called the store to confirm. I called the shop to check and they still had the car in stock, so why don't you come for a test drive today? The sales representative invited me to come and test drive the car today. I thought this was strange, so I contacted the sales representative at Plano and was told that the car was sold out. I was not sure why, so I called the store where the car was located again and was told that they still had it, and I was told to rest assured that it was not sold out. This also seemed very discriminatory to *** then looked for a different car, which I ended up buying, but then the problem happened again. I bought a car that was $700 less than what I paid for my first car, but the difference on the invoice was $350. I asked why and was told by the estimator that it was a registration fee. It should have been under warranty, but Echo Park forced me to cancel it for their own reasons. And It has past a month, battery wend dead. It's not worth buying from this shop.

SHADY AND SHOTTY!They do not respond timely if you have issues to fix.THESE PEOPLE ARE MORE CONCERNED WITH HOUNDING YOU FOR 5 STAR REVIEWS THAN ACTUALLY CONDUCTING PROPER BUSINESS. I was pressured by our salesman 3 times after purchasing a vehicle to complete a survey before leaving. I have also received 3 follow up calls for surveys very shortly after purchase. We purchased our van from Echo Park of *** on 6 April 2022. With this purchase we traded in a VW PASSAT in which we held the title on. We purchased a *** VAN with cash.PROBLEM #1 (TRADE IN TITLE)- In the packet given, we were not given a completed copy of the signed and notarized title showing transfer from us, to echo park. The copy given to us only had my signature and name on it. It should have been signed and notarized by the dealer and I should have been given a copy of that. Now the *** is requesting proof I sold that vehicle. I came to the dealership to get a copy of that document on Friday, 13 MAY 2022. I showed the *** rep what I was requesting and he brought me 3 other papers showing change of ownership. After 3 times of asking for the title, they initiated getting a copy. They do not do any of that in house so he had to request the documents from the *** I had been at the dealership for an hour at that point and after an additional 30 minutes of waiting, I had to go. I kindly asked the *** manager too send me a copy of that form once they got it. I HAVEN'T RECEIVED THAT DOCUMENT YET AS OF 16 MAY 2022. PROBLEM #2 - There was a plate transfer and all the registration initiated with the *** for the new vehicle from Echo Park. We still have not received our documents. It was cited by them that the *** is backed up and can't deliver. I have to question that because I have recently done similar transactions with the *** and it took under 4 weeks. WE ARE NEARLY 6 WEEKS FROM THE DATE OF PURCHASE AND STILL NO DOCUMENTS/REGISTRATION/OR TITLE HAVE BEEN SENT to us.

On April 16 I purchased a 2017 LexusIS 200t, Salesperson Rosa, sold me a beautiful car with a key fob that was not properly working. One (1) hour after I got home from the dealership, I immediately texted Rosa to inform her of my key Fob issues. She assured me that I can go back to the dealership, the next day and get a new key Fob. I did exactly that, only to be lied to by Chris, whom promised me that he will send a key guy to my job on Monday, to replace the improperly working key Fob. Well, that turned out to be a (another) lie. Days later, after complaining to Dom, he got me in touch with Christina whom she sent two guys to my job to fix the problem. Well that was a waste of my time, again, because those 2 guys could not resolve the issue, therefore days later I was told to leave my car with ECHOPARK North Houston. Within 2 weeks of having my car, it was shipped to the Lexus dealership, whereas the issued was resolved. ECHOPARK had my car for almost 2 weeks, in which I had 2 different loaner cars, I was lied to, mislead, as well as, not taken seriously by several of your employees: Rosa - Car sales person at Southwest Houston location. Chris - Manager of Sales at Southwest Houston location. Dom - Finance Manager at Southwest Houston location. Nelly - Service Manager at North Houston location. Christian - Customer Loyalty Point-of-Contact at North Houston location. After my car was fixed by Lexus, I picked up my car and to my surprise, I did not receive, any follow-up calls from anyone from ECHOPARK Customer Service, to inquire as to whether or not I was satisfied with the services I received. As a result of Rosa, the sales person, who did not due her due diligence as it relates to selling me a properly working car, got paid her commission, as an incompetent and dishonest employee. June 26: Since June 6, I have been sending text messages to Christina to see if and/when I can pick up my new license plates for my car. Once again, per usual ECHOPARK employee behaviors, I was lied to, not taken seriously, ignored by Christina, as I am still unaware of the status of my plates. However, Christina did make sure to let me know that, that's her job to see where my plates are. In the meantime, will your corporate office, please share with me where my plates are? Signed, I won't EVER suggest anyone to buy a car from either of your dealerships

Bought a car from this place but let me tell you about the sheer amount of traps this place set up and use this to avoid all of them.1) Regardless of what they say here, they absolutely do not let you use your own lender. If this is wrong please inform the manager of EchoPark in *** because he represents this company and they are adamant they only use their own lender or you can pay cash. This in of itself is not a deal breaker. What they do is ask you how much you want to pay a month and for how long. I requested the APR amount because the term and monthly payment were irrelevant to me. The salesman stated that's not how it works here I need to let them know how much I want to pay a month and for how long. I gave in to this and based off of my numbers they came back with 5% interest rates. This is absolute BS. My credit union approved ***% and they refused to accept them. I called out their manager saying this is 5% to their response they said "it could be, its a number generated by the computer and we do not know exactly what the APR is." I do! It's not hard to reverse math it. *** then brought it to his manager again and magically they changed it to 3% APR. This is their biggest trap. They will give you a higher APR in hopes of you keeping your eyes on the monthly payment. Haggle this part, going from 5% to 3% APR saved me $1,000 over the life of the loan.2) They will try tooth and nail to sell you about 4 *** packages add-on. These are their margin winners. I've never seen someone tried to sell me on a maintenance package so hard ON AN ELECTRIC VEHICLE. What am I paying for? 2k to have the windshield fluid topped off? They'll sell you paint package in case you chip your car or car warranty in case the ENGINE in my ELECTRIC car goes out. Put your blinders on and ignore this ***, this is like insurance on blackjack. If it works it's great but overall it's never a good deal.3) Pressure sales tactics that includes and I quote "Someone from *** is here to see the electric car". Like I was born yesterday or something. Why would a Californian buy an electric car in ***. Call out their bluff and see them retract it and never bring it up again. Tell them to sell it the other buyer. They'll tell you they're salary and they don't work on commission. They way they try to sell you a car makes them no different than one who is.This place is one of the worst car buying experience I've ever had.

Echopark Automotive said and advertises a 190 point inspection, and a 30 day warranty. After purchasing a car and driving it home the engine light came on. We returned it the same day and our money was refunded. We vigorously searched the car lot selected a second car, drove it, liked it, then noticed the windshield had several cracks. The sales manager stated that they could not find a replacement windshield but offered to have me buy the car and replace the windshield on my time and they would refund me up to five hundred dollars.I declined, I think any respectable dealership would not try to sell a car with any cracks in the windshield to a customer. Due to time restraints we decided to take a third shot at finding a decent car on their *** car lot. The sales man who was very pleasant and easy to work with brought around a 2018 *** Sonata, we drove it, everything looked good. The sales manager even said" this car is perfect". My daughter bought the car on November 29th. I, her father drove it to her place of work and on the way I even stopped at a *** dealership to have what I described as a ticking sound in the engine evaluated. I was concerned since we lost trust in Echopark Automotive because the two previous cars we selected to buy had problems as previously stated, not to mention as we looked at the cars on their lot there were many with body defect that disqualified them from being purchased by us. The *** dealership explained that the sound was normal for that particular engine and I was relieved. To make a long story short on January 1st, 2022 which was the thirty second day of ownership, my daughter had to drive from *** to ***. My wife and I were awaiting her phone call that she arrived safely. However, the phone call we received was one of horror, she was crying, you could hear the trembling in her voice, she was incoherent and I felt something tragic had happened. After calming her down to the point of coherency she told us the entire wheel flew of the car at highway speeds, and but by the *** of the Almighty God no one was hurt. While I was pleased that she was not physically hurt she was stuck in the middle of no where. {Thanks to the state trooper who came along and took her to safety.} I couldn't help but to recall that the manager at Echopark Automotive told my wife and me that this car was perfect. I also recall that they promote a 190 point inspection on their cars. After leaving several emotional messages and none returned, on January 3rd I manged to get someone on the phone at Echo park Automotive who eventually got a person by the name of J----e to speak with me. I explained the horrific event to her, she told me that she would speak to her supervisor and get back to me. She subsequently got back to me and inexplicably said to me that my story did not add up, you can just imagine how shocked I was to hear that. I was dumbfounded, here it is that a car recently purchased from them and only two days removed from their warranty almost killed my daughter and their response is to imply that we are fabricating. I think the only reasonable solution is for Echopark Automotive to not only refund the cost of repairs of the car but to also take the car back and refund us exactly what we paid them for the car. They obviously either incorrectly placed the tires on the car after inspecting or replacing the braking system or they never inspected the car at all, thus neglectfully and knowingly for the purpose of greed sold us a car that has now been proven not to have been made road ready.

On March 31 2023 when I picked up my 2020 Jeep Grand Cherokee my sales associate ran it through the car wash before handing over the keys. I drove it home and noticed the water spots, I then took it to the car wash to clean up the spots only to find out that the vehicle has baked on etched water spots from a sprinkler system. Everything I tried failed to remove the buildup. I then took the vehicle to a detail shop, they informed me of the severity of the problem, I had them polish the windows on the passenger side to remove the etching for the cost of $249, now I need to schedule the paint to be polished to remove the etched on water spots along with the rest of the vehicle to match. I called the Centennial office only to be put on hold or leave a voicemail that has yet to be answered, even texted the sales associate, but no response as of 3:30 pm April 21 2023.

On April 29 , 2022 , I purchased a 2017 Audi Q3 from Echo Park Automotive for a total sales price of $42,782.00 financed with a $3,500 down payment. Two days after the purchase of the vehicle , it started to not turn on. I was sold a faulty vehicle (1). I contacted echo park and got no response due to them not working Sundays. I called again on may 2nd and did not get response until may 3rd. The representative told me to take the vehicle to the Audi dealership and that they would fix it due to my extended warranty. There was no note made when I spoke to the representative. I then proceeded to take the vehicle to Audi and spent a week without a car due to echo park not having loaners just for the Audi dealerShip to Want to charge me $150 for something that did not solve the issue. After speaking with Echopark , Augustine in guest services stated that he would give us the $150 due to their warranty coverage which to this day we have not received (2). After having to take it back again to Audi, the kept it for another week and got a loaner from echo park. At this point I had asked the member services representative if I could take it to them to fix , the representative said there was no point as they would send us to Audi to fix it. Audi could not get the issue solved for the second time and we were over it. Had the vehicle 3 weeks at that time and it had been in service for 2 weeks. We asked echo park to return the vehicle since it seemed to be faulty to which they declined Saying it was past the 7 day period. (We contacted way before the 7 days & were not informed of this ) we are now stuck paying $42782.00 for a vehicle that does not work. This is unfair of them to sell us a faulty vehicle claiming 180 point inspection (they wouldve also caught that the brake pads were to the lowest point). Then they dont want to trade us for another vehicle or give us our money back. We are requesting to either get it repaired or getting a trade for another vehicle.

I purchased a $45,000 2021 *** Atlas from EchoPark of *** in June 2022. At first the process was simple and easy however after purchasing the vehicle and walking out of the door, things changed. #1: I asked for the spare key, and was informed by *** there is only one set. I went back and forth (email, text, calls) about needing a second key all to be told if I would have mentioned that in the beginning before the contract was signed I could have added that in the "we owe" section of the contract which would have been honored. He also stated that if this was an issue I should have brought that *** in the beginning. I have never bought a car with only one key and did not think that was something I should mention. If that were the case he should have mentioned there was only one key. #2 In the "we owe" section of the contract I had 3 items that needed to be addressed, (1) dents in the back bumper which was fixed after calling and setting up the appointment (2) broken clips on the windows (still no update, no call, no email, no updated) (3) missing rings around the headrest (no call, no email, no updates) #3 I went to the local VW dealership to see how much it would cost to get a second key, they informed me it would be approximately $500 but then proceeded to tell me the previous owners information (PII) was still on the car and could not be deleted without a spare key. I took this info to EchoPark staff and they "called their VW dealer and they were told the opposite, that I don't need the second key to erase the previous owners information" I called EchoParks recommended VW dealer and was told "you need two keys in order to delete previous owners information" Here it is the end of July 2022 and I have had no communication with EchoPark to inform me on the status of the "we owe" part of the contract is completed. I have since then moved to *** and gone to another VW dealer who has told me two keys are required to reset the vehicle.

Just an awful, dishonest company. I purchased a car from them back in June. Initially, everything seemed fine. I got a good price for the car. It worked fine. Then, the problems started. The passenger window wouldn't roll down. The engine made strange noises at cold start. About a week after I bought the car, I fully paid it off. That's when the problems started: months after I purchased the car and paid it off, I couldn't get its title. My temporary plates expired. They wouldn't answer the phone (or call me back) so that I could get them extended. And it took a dozen calls to that store and three or four calls to corporate to even have them address getting me my title.I eventually got my title and got the window issued fixed, but I got into a not-at-fault accident and the insurance company told me that the car had previously been through two floods - floods which damaged the engine significantly and necessitated the replacement of the floorboards. The car should have had, by every metric, a salvage title. And EchoPark should not have sold the car based on they say the cars they sell have and are.Nevertheless, I called Echopark so that they could make it right (it's amazing that threatening a lawsuit makes them call you back within a half hour). I asked that they purchase the car for what I paid for it, which I thought was fair considering the car is now worth four thousand dollars more than what I paid for it (in the condition they claimed it was in) and because the damage cost three thousand dollars to fix. Instead, they spat in my face and told me that they would give me $21,000, $9000 less than what I paid for it (after tax).AVOID THESE PEOPLE. I guess I should have known that they don't inspect their cars prior to selling because I found a ton of junk in the car after I bought it. I'll keep the car at this point. Just pay me the difference between what a car with a clean title and a car with a salvage title is. (what this car should have).

I purchased a 2020 Ram on May 28, 2022 from EchoPark. I live in ***. I had to fly down to *** to pick up the vehicle. The salesperson sent me photos. I had many conversations with the dealerships sales person. I arrived at 10pm at night. We drove to where he parked the vehicle in a parking lot, not the dealership, and we needed a flashlight to view the vehicle. I accepted the vehicle as I had to make the long journey back home. I was told that there had NEVER been any damage or accidents to the vehicle. They produced a car fax that said so. I drove the vehicle home. In October my son noticed some irregularities in the paint in the front of the vehicle. upon further inspection we found tape lines and overspray on both headlights and front fenders. We then found paint peeling off the bumper. This is a 2020 vehicle. When I purchased the vehicle it was sold to me as a like new vehicle with NO DAMAGE or ACCIDENTS! You do not paint the front of a 1+ year old vehicle unless something was damaged. I was SHOCKED to say the least. I asked all the right questions. Has the vehicle ever been damaged, painted, or repaired in anyway? They told me NO! I searched long and hard and found it out of State. I spoke to *** in customer service. The WORST customer service you can imagine! She told me that the vehicle passed their 6 foot distance inspection for damages, and *** said no accidents, so there is nothing they can do. SHE DID NOTHING TO TRY AND RESOLVE MY CONCERNS AND THEN "HUNG UP"! She told me I had to go after carfax! I said I did not buy the vehicle from carfax. I also paid a PREMIUM SKY HIGH PRICE for the vehicle because they told me it was clean and spotless. I am APPALLED how customer service treated me. They LIED to me about the condition of the vehicle! THEY NEW IT HAD BEEN PAINTED. It's to obvious for a professional to miss when they took the vehicle in OR they painted the vehicle. Either way they LIED to me about the condition!

In October, I contacted Echopark about trading in my vehicle and purchasing one they had available. I went to the dealership and when my trade-in vehicle was being "appraised", the person took photographs where they switched the digital read out on the dash to kilometers, in place of the MPH that it had been in. They provided those photographs to staff and I was given the story (without knowledge of the pictures until afterwards) that my car was *** and never bonded when I purchased it, so it was not legal for them, nor any other automotive dealer to purchase it. I then was told I could secure an additional auto loan, for the vehicle I was there to get. I had to put $1,000 down- could not transfer my registration/plates, nor take my trade in off my insurance because there was still a lien against it. After the paperwork was printed, I saw that they had put my mother as the main purchaser, not me. Then, multiple add-on products were added in the paperwork, when I was signing was told by the salesman it was just "purchase information". I began looking into the claims of my car being illegal to sell, and found that was not the case at all. My car is, and was- perfectly legal to trade in. I requested to have add-ons removed, and was told "the paperwork is already done". I have spent hours and additional money that did not need to be spent in transactions and conversations with the *** the dealership I initially purchased my vehicle from, their bonding company, customs, insurance, my loan holder and other parties. The dealership staff I spoke with refused to return calls. Finally, someone contacted me back- and I was told they would give me far below KBB for the vehicle, roll almost the entire lien over, redo the paperwork, shorten the loan, bring the payment up a ridiculous amount...and that was how they would "make it right". The deception I experienced directly goes against Ethics,Used Car Laws and Regulations, and also the Surety Bond that a dealership holds.

July $25,000 EP sold us a 2017 ***Fe with no known problems, issues or concerns. Within a few months we started having engine problems and when we called Echo Park, they never responded. Then we learned of the recall and class action lawsuit against *** for this model regarding engine failure and possible engine fires. Recall and lawsuit was prior to our purchase. After numerous attempts to have someone at Echo Park call us back, I finally received a voice message this was over *** the issues. Another dealership repair *** did an update to a sensor and a few months after that on my commute to work on 287 the motor froze up and I almost wrecked trying to get safely pulled over. Again I contacted Echo Park with no response. Another dealership did the replacement of the Knock Sensor which was faulty and I struggled with dealing with *** to pay for the repairs under the lawsuit terms. I missed work, we had to rent a car. Again, not response from Echo Park. We had more mechanical issues with the *** Fe and finally last Sunday, the car died while again driving it and my husband was able to get it pulled over and now it appears the motor has completely gone out. Towed it to another dealership, had to rent another car and the dealership is saying it will be 1.5 months before they can even look at it but believes it's the motor failure. I have been again dealing with *** on my own. Called Echo Park again since we need help with this car, we need a rental as it appears this time it will be months before this will be fixed. Echo Park called back last night with a belligerent, rude, unprofessional, hostile and argumentative "administrator" saying THEY WERE NOT AT ALL RESPONSIBLE TO HELP *** IN ANYWAY and "take it up with ***." "You signed the papers" which, yes, we did but we didn't have all the facts about the car and never would have bought it had we had known about the open recall and lawsuit.

Checking my credit even after knowing they sold the car I was interested in. On July 15 I emailed The dealership for my interest in a vehicle I found on the website. The vehicle was confirmed available by a return email sent to me. This vehicle was identified with VIN: *** and STOCK #:*** The following day, July 16, I was contacted by Espy Riggi through email and text. At the end of a few messages I decided that I wanted to see what their finance results would be because I didn't want to take the *** on the vehicle becoming unavailable. By late evening I completed and submitted my application and also let Espy know that I had submitted it, to which she replied and acknowledged receipt. The following day I was hopeful that I would hear back from the dealership before I would have to make contact with them. However by 1130 am, I was growing impatient so I sent a message to Espy asking her for a status on my application. She replied telling me she would "send another follow up". I had to spoken to or received any word on the status prior to my contact at 1130 am except for the night prior when she acknowledged receipt of my application. Almost 6 hours later, I received a text message from Espy telling me that she was "still waiting to hear back but the vehicle already sold unfortunately". I immediately replied to her letting her know how disappointed I am about having to wait all day only to be told the vehicle wasn't available anymore. I told her to have a manager contact me because I needed to make sure my credit inquiries were immediately removed. Ever since July 16, I have repeatedly requested through her that I needed to speak directly with a manager and she has repeatedly replied telling me that she has relayed my information and my request to "her management team". I've tried calling various phone numbers trying to get in touch with a manager, or any live communication for this matter, but I have yet to successfully speak with anyone. I sent an email to Randee Burks after I called to try getting my application results but of course I didn't receive a reply message.

Purchased a vehicle that died and had to be towed back to the dealer. They have had my car for 14 days and I have no idea when to expect it back. I purchased a vehicle from Echo Park in Centennial, CO on Septmeber 26th, 2020. Their address is *** Dealer representative/F & I manager is Ashlee C the salesperson is Nida S 13 days later, on October 9th, the vehicle had the "Engine Fault Service Now" light illuminate upon starting and went into limp mode. I had it towed to the Colorado Springs location that day, address: ***. They told me the vehicle would be transported to the Thornton, CO location on October 12th and that they would reach out to confirm. I never heard back and tried calling the Colorado Springs location and the general customer service number 7 times on Tuesday, October 13th. I finally got a hold of someone on the phone and told the lady to provide written proof that my vehicle would be transported to her facility. She provided that Monday, Oct. 12 at 11:30AM (see attached email). On October 14th at 11:27AM, I sent her an email asking for an update on my car and I left a voicemail. She did not respond so I emailed her and two other people on October 15th asking for information. Another lady responded claiming she had called and left a voicemail so I asked for the incoming phone number and checked my call history. They never called. I proposed later in the email string to go up to the Thornton location to look at other vehicles and she never responded. I sent an email October 17th at 8:30AM asking for an update and she told me that their mechanic found a bad sensor and that he would replace it that day. I asked her to have the mechanic call me directly, she said he would, but he never called and she never responded to my email. Yesterday afternoon (October 20th), I sent her an email letting her know that the mechanic never responded and asked if my car could be transported back to Colorado Springs. She has not responded. *I noticed I cannot upload more than one file but I am happy to provide the purchase contract and all email correspondences.

I have tried contacting this business about my car being serviced plenty of times. I have called, left messages and yet no answer. I recently purchased my first car, a Jeep Compass, with Echo Park in *** on December 4. I had heard nothing but good things so I decided to give them a try. When I had found the car I wanted, there was a small problem with the car and I asked the salesperson if they could diagnose it and was told it just needed a tire rotation and it could be done in one day. Since this wasn't a big deal and an easy fix, I bought the car. I had told the salesperson if they could fix it that day since I lived 2 1/2 hours from their location and was told they didn't have time but I could schedule an appointment. On January 8 I took the vehicle to get fixed. I waited for approximately 2 hours and was then told they needed an extra day to work and could pick it up the next day. I was given a loaned car and returned home. The next day I received a call stating that there was something else wrong with the car and they would have to take it to the Jeep dealership, so I agreed. On January 16, I called the dealership because the temporary tags had expired and I couldn't drive it. After about 2 weeks and an email, I finally got a response and was told they were having trouble fixing the car and needed extra time and I kindly agreed and received another loaned car. During these two weeks, I lost time and money from having to ask my neighbor to drive me to work and school, and even calling in to work because I had no ride. About 5 days later, I received another call asking if I could bring the car back in because they had someone interested in buying it. I had let them know that it was such an inconvenience for me having to drive 2 hours there and 2 hours back and to also be missing school and work to go every week and drop the car off. At this point, I was completely frustrated and angry that my car had been there for over a month and was still not fixed. The kind lady that had called me understood my frustration and kindly offered a $50 gift card to make up for my wasted time and gas, which I never got. Today is March 1 and in one week it will officially be 2 months that my car has been getting fixed. I can track the vehicle and noticed it's been in the parking lot of the dealership so I have been trying to call every single day for a week now and no answer. I have attempted emailing them, and leaving recorded messages and still no response. At this point I am completely frustrated with the service of this company. I am completely done dealing with the dealership and I'm now asking for them to buy the vehicle back and refund me the down payment I gave. Had I known the problem wasn't just a tire rotation and it was going to take this long to fix, I would had simply not bought the car and looked for another with the same dealership.

2019 Toyota Carmry was "serviced" car broke down on side of the road 30min after picking the car up from service! Follow up for 2019 Toyota Camry ***. On October 15th Destiny from the service department contacted me saying that she had worked out a solution for my vehicle. Destiny said the dealership took full responsibility for the vehicle not being fixed the first time and that they wanted to take care of me. I dropped my vehicle off on October 16th for service and repairs. In the previous complaint I stated this vehicle has been at Echopark service longer then I have had it in my possession. On October 29th Destiny calls me and says my vehicle has been fixed and ready for pick up, I ask her what the issue was and she says it was a "fuel pump". I go to pick the vehicle up on October 30th at 10:30 AM, after picking up the vehicle I notice there is no gas in the car so I stop at QT off *** which is about 8min away from the dealership. After pumping gas in the car I turn the vehicle on and start driving. I pull out of the gas station and I start to notice the smell of gasoline coming out of the air filters, a few seconds after I am unable accelerate. The cars engine completely shuts down and I am broken down on the side of the road. A civilian helps me push the vehicle back into the QT parking lot. This all happens in a 30min time span from after picking the car up from Echopark service. I call Destiny after I have the car parked in the QT parking lot and tell her what just happened. She seemed speechless, I tell her all of the lights on the dashboard just came on and the dash is reading "check engine, not ready to drive". Destiny tells me she needs to speak to her manager and will call me back in 15min. When Destiny calls me back she asks me to drive the vehicle back to the dealership... I explain to her again the the vehicle is broken down and will not turn on. Destiny then asks me to have the vehicle towed back to the dealership... I do not want to argue at this point, but I did find it odd that they did not offer to tow the vehicle since the car was just picked up from the service. I literally have only had the car back for 30mins. The tow truck shows up and while the driver is putting the car on the bed we notice a huge puddle of gasoline, the Toyota was leaking gasoline. I have the vehicle towed back and where I give the keys to "***". While waiting in service *** comes up to me and says that *** was able to screw the pump back on and the car should be ready to drive... I tell *** that I am not driving this car after it just broke down on the side of the road and all of the lights on the dash just came on. I tell *** the car needs to be checked all around, this car should not have been sold like this. I bought this car in August and it had problems a few days after buying it. This car is a lemon. This car was not checked properly that Trey admitted to when I spoke to him in September.

Vehicle purchased on 1/29, as of 3/7 I have yet to receive my title, tags or registration. The vehicle also has major transmission issues. I am writing this email to bring to your attention and extremely scary and dangerous situation with car I recently purchased - 2020 Kia Soul S VIN *** On Tuesday (February 23), I first noticed it while in cruise control at 70 mph, my car would get to 69 mph, and then my RPMs would bounce around 3, causing the car to jump and *** while trying to maintain a speed. I thought it *** have been the cruise control and proceeded to turn it off and drive without it and try driving at a slightly slower speed. The jumping tachometer and jerking in the car continued even at slower speeds, regardless even if I was maintaining the speed I was at or trying to accelerate. This is obviously an issue, so my concern was to just get back to my apartment and then go in for basic maintenance the next day. Within 5-10 minutes of noticing the issue with my car and its RPMs, while trying to accelerate my cars RPMs immediately shot up and redline at a speed no more than 50 mph, and occurred two more times after this. I pulled over to the nearest gas station, and checked the levels of the liquids in my vehicle, my oil was extremely low, which was to my confusion if I just purchased the vehicle last month and was Assured this car had been through a rigorous inspects and the fluids were topped off. I added almost an entire bottle of oil to my vehicle, and it was still not full, which is very concerning. After doing this and waiting some time, I attempted to enter the highway again and struggled to do so. While trying to accelerate, where my car would normally shift gears, my RPMs completely dropped and my car did not accelerate at all, it stalled and slowed down. I barely got my vehicle to the nearest Kia dealer which is in Lumberton. While at the light maybe no more than 2 minutes away from the dealer, I was stopped, as I went to accelerate my vehicle and my car began to roll backwards. I had to shift my car into sport and manually change gears just to get 2 minutes down the road. At which my car also began to make very concerning creaking and groaning noises. Now my relatively new vehicle that I just purchased less than a month ago is now currently at a Kia dealership in Lumberton, NC, with transmission issues. This is been a significant inconvenience for me, I have had to miss and come in late for work due to this. I was without any means of transportation for 3 days in total. I am a full time college student, and employee living in a less developed area of NC, where my vehicle is my lifeline for me to get to school and work. Yet my 2020 Kia Soul S that I had for less than 30 days has failed me, and left me with stress, questions, and concerns as to why this happened. I would love to get all the answers as to why to prevent anyone else from being in a similar situation to me. The car is now at lumberton Kia awaiting a transmission. I am also concerned as to what is currently going on with my tags, title and registration. I have not received them or any responses to my emails or phone calls.

I want to cancel my peraplate and receive my refund. I was told I have 30 to cancel for a full refund and that's what I want. A total of 998 I paid. My buying experience was terribly! I had a few issues and only one was solved with brakes/rotors. I was sold on some permaplate product that suppose to cover hail, leather and dents for 499. I thought it was to good to be true so I ask my sales man are you sure all of that for 499, he said yes and you have 30 days to cancel it if you don't want it for a full refund. He said you can also cancel after 30 days and get a prorated rate refund as well. He tried to push some car warranty too but I said no twice. So without any paper work or anything to looks at he comes and asks for our down payment and it has to be a bank card no credit cards. Well we handed our card and after he comes with the paper work and as I read the papers I saw 2 499 charges on there and I asked what that was. He said it's the 2 products for permaplate I said you told us it was 499 for all of that, he proceeds to say it's 2 different things. I'm thinking ok he got over on me but maybe the warranty will be great to have plus I can cancel. When I test drove it down the street it seem to run fine but had a big spot of some kind on the hood so the salesman said they'll get it out in the back as we finish out papers. Bought the car after 4 hours sitting in the dealership. Spot was not removed so he told me to come back tomorrow the guy that can get it out isn't there. So I come back the next day. The guy toke care of me and got the spot out. I noticed my car been driving weird and making a rattle sound when I'm driving in town. Interstate it's great so instead of keep going back and forth with echo park I went straight the dealership/Infiniti and they checked everything. My rotors and brakes was so rusted and unsafe they needed to be replaced ASAP. I have pics and been documenting all of this! That was something that wasn't under the manufacture warranty and they wanted to charge me like ***. My driver belt was also bad so a total of about *** they wanted to fix it so I declined because I just bought this car and paid almost *** for it. I was sold on all there cars pass a 190 inspection which was not true for my car. IDK if it was over looked or what happened. So I stop in echo park after hours dealing with infinti to hear the guy I need to talk to isn't here. He should be back in a hour well at this point I'm cutting it to close cause I have kids to pickup. So I called later and on the phone I was getting the run around like no one is going to fix this issue. I finally after going back and forth got the work done. I don't even know if the drivers belt was replaced to. I only can tell the rotors was done cause they where silver not rusted anymore. After the work was done my car still is making a strange noise. So at this point IDK what it is. I honestly regret purchasing my car from echo park. I contacted peraplate 3/12 and they did not have my information in the computer yet. My paperwork said the dealer must file the paperwork within 30 days for it to be active. It's still not field. I called again 3/19 to check and cancel this *** charge that I more then likely don't need. Well they still didn't have me in the system. So I called echo parks *** number to speak to a document specialist to get *** on the phone. He becomes a totally different guy now saying that they both are non refundable and I can't cancel. I told him you don't remember telling me I can cancel within 30 days for a full refund? He tells me no I didn't say that. Wow! I told him I'm looking at my paper work and see on my form I can cancel this within 30 days. He ask me to send him the paper cause they can't refund it. Well I sent the paper and he called to tell me oh we can cancel one 499 charge but the other 499 can't be refunded. I asked to speak to someone higher. Talk to *** same guy I spoke with about my brakes ans h

Since 12/9 I have been trying to get my refunds for several warranties included with my purchase of a car at Echo Park in Charlotte. I purchased a car from Echo Park (EP) on 10/16. When I purchased the car, there were three warranty/service plans that EP attached to the purchase price: Towing and roadside assistance, paintless dent repair, and an interior Appearance Service Plan. I was also told/encouraged by the saleswoman of EP that since they only use two or three financing companies, I could refinance for a lower interest rate, post purchase. So I purchased the car and did just that, refinanced. When I refinanced, I no longer needed GAP coverage, towing and roadside assistance - which were both refunded to me in a timely manner. However, I also decided to cancel the paintless dent repair. I contacted the company that holds the warranty (Perma P) and was told they had no record of my contract, to call back in a couple/few weeks. I called back in a couple/few weeks and they said the same thing. I contacted EP, but had difficulty getting a live person. So on 11/21 I sent an email to Shelby D I purchased a car from Echo Park on 10/16 and left there extremely pleased. However, I'm running into a very frustrating issue that no one is resolving or explaining. With my car purchase, I also bought two service contracts with Perma P. Neither of these contracts have been provided to them so this is preventing me from canceling one and using the other. I explained to perma p*** I'm getting ready to cancel both because I'm so frustrated by the lack of resolution on the part of Echo Park. Can you please advise me on what the issue has been, why the contracts have not been provided to Perma P, when they will be, and who I can speak to about this matter. Thank you, *** Her reply was less than satisfactory: Perma p*** interior protection cannot be canceled. Perma p*** dent protection can be canceled. I'm not sure what "contacts" you need but I'll be happy to help. What information exactly are you looking for? That same day I reiterated my questions, and never got a reply. A couple of weeks ***r, I got contact information of "Accounts Receivable" at Perma P, and Sonic Automotive Customer Service. I emailed them all, and finally heard back from *** Customer Service Coordinator Sonic Automotive. She told me to submit a form and that it would take 8-10 weeks, which I submitted on 12/9. I have been told that my cancellation was received on 12/10. As you can see above, I was told by Shelby D that the interior appearance plan cannot be cancelled. So I submitted the form, a copy of which I attached. The form auto fills out check marks when you select one item. I just submitted it that way because by then I was so frustrated and confused by EP, Perma P, Sonic Automotive. Sometime in *** January/early February, I submitted a claim for service on the interior appearance plan. Perma P denied my claim saying that my plan had been cancelled by EP. So, I have now been asking about the refund for that plan as well. On 2/18 I sent Sonic Customer Service the following email: Hello, I think it has been longer than 8-10 weeks since my cancellation, and I would like to know when my refund will be issued, and for how much. I have subsequently learned Echo Park cancelled both paintless dent repair and the appearance coverage. *** Since that date, I have been trying to get answers. Yesterday I was told a refund check was sent on 2/27 for Paintless Dent repair. But I could not get an answer or any type of information for interior appearance. The last email I received was now directing me to Ally Bank: The Appearance Protection Plan is non-cancelable, We apologize for any inconvenience this may have caused. Due to the product being applied to the vehicle this can not be canceled unless it was a flat cancel or an unwind. I have been told by my warranty team the Ally VSC has been paid by Ally. Ally has no record of this plan for me. The phone number for Sonic Automotive is not in service.

I purchased a vehicle from Echo Park North*** in Jan. 2021. The dealer has failed to register my vehicle within the 30-day state window. I purchased a 2018 Ford F-150 (***) from Echo Park North Houston (*** on 1/12. The temporary tag I received on the truck expired on 3/13 and i have yet to receive my permanent license plates, title, and registration. Several weeks prior to the expiration of the tag, i attempted to contact the dealership at their main number (***) and they referred me to the Company's "Guest Loyalty Center" (***). I called the Guest loyalty center multiple times over a 5 day span and no one ever answered the phone. I lieu of a voicemail, the message repeated on the loyalty center phone number directed me to send an email to *** I sent an email explaining my situation and received the following response, "Hello, I show your plates are still processing. Currently the license plates are delayed at this time due to the State Tax Offices being closed for almost 3 months. In addition they have placed restraints on dealerships, only allowing us to process 50 Registration packets a week. We are considered a high volume dealership, therefore is places an additional delay. We are working to get your license plates as soon as possible and will mail them to your home when ready. They are currently taking approximately 2-3 months to arrive from the original purchase date. Due to these delays the governor but an automatic extension on the tags up until April 14th. Reference: ***. Please let me know if you have any questions!". I let several weeks pass as per guidance from the email and still did not receive my permanent plates, title, or vehicle registration. I followed up to the email a few weeks later and received no response. On April 7th, I attempted to contact the dealership and could never get anyone on the phone. On this same day, I contacted the Texas DMV and spoke with a representative on the phone. I gave him the vehicle's VIN number and explained my situation. He informed me that the dealership has 30-days from the date of sale to provide the DMV with all necessary information to register my vehicle and provide me with my plates and title REGARDLESS OF THE IMPACTS OF COVID-19. He continued to tell me that the dealerships excuses of being restricted because they are a "high volume dealer" and that the DMV only allows them to process 50 registration packets a week are completely false statements. According to the DMV, dealers across the state of Texas have received guidance to continue processing registration packages at normal rates, and that they are still bound to the 30-day post sale timeline. The representative from the DMV ran my VIN # through their system and informed me that ECHO PARK HAD FAILED TO PROVIDE ANY OF THE NECESSARY PAPERWORK TO THE DMV TO PROCESS MY REGISTRATION AT ANY POINT AFTER THE SALE. I was then given a link to file a formal complaint against the dealership with the DMV and was assigned case *** and have been assigned to an investigator named James Potter. I informed Echo Park via email of the conversation i had with the DMV and that the compliant has been filed (received no response). On 4/12 I called both the dealership and the guest loyalty center a total of 6 times throughout the day. I asked to speak to a dealer manager, loyalty center manager, title clerk, title office representative, a district/regional manager, and finally, any manager in the Houston area that would listen. Each time I was either transferred to a line where I received a voicemail or put on hold until the person on the phone told me there was no one in any management capacity that could speak to me right now. As of 4/12, I have received no response to my contact efforts, no permanent license plates, no title, and no registration for the vehicle that i paid for fully IN CASH. I am willing to provide proof of purchase documentation to the Complaintsboard.com if it is necessary to resolve my complaint.

The sales representative lied about the car's conditions,damaged, lied about the car manufactured warranty, lied about the optional warranty plans. Purchase Date: 12/26. Car information: 2017, Mercedes Benz C300. VIN number: *** Manufactured Retail Price: $23109.00 Deal#*** Down Payment: $7000.00 (Cash-Debit card) Sales person: Tajohnna M (Tj). Sales Manager: Amanda W Contract# 1382314. There are several issues here that I faced, and still dealing with, since I purchased this used car from EchoPark Automotive. 1)- The Sales representative; Tajohnna M (Tj) lied to me on several occasions. First, I asked specifically and explicitly if I can pay for the car cash as I didn't want to finance it and I was not looking to pay any interest or finance the purchase in the first place. She insisted that the only option was to get the purchase financed and it cannot be from outside party (i.e., my own bank). This was clearly a lie, since I found out on Monday, February 15 from a manager at this dealership and one of her fellow coworkers, another sales rep that I didn't have to finance the purchase if I didn't want to. 2)- As Tajohnna M (Tj) was finalizing the sale, and working on the finance application with me, she informed me that the car is out of manufactured warranty and advised me to purchase four different warranty plans. The first one was from the finance company Ally Financial. It is for the Vehicle Service Contract (VSC) for the amount of $3498.00. The second warranty, The GAP Addendum warranty plan, was also through Ally financial, and it was for the amount of $895.00. The third warranty was from a Perma Plate, Paintless Dent Repair Service Contract, for the amount of $499.00. The Last warranty was from Perma late as well, The warranty registration form appearance protection, for the amount of $549.00. The sales associate was obviously working based on commission that's why she Tajohnna M (Tj) she lied about the car being out of manufactured warranty to deceive me into paying another $5441.00 in unnecessary (optional) warranty plans. The lies didn't stop here, because I explicitly asked the sale rep (Tajohnna M -Tj) about cancelling these warranties in the near future, and she explicitly told me that the four warranties are all optional and she even pointed out on the contract print in front of each warranty on the itemization of the amount financed page (e.g., lines 1.E(Optional) Surface Protection products: Perma Plate Appearance $549.00, Line 1.I.2 (optional). Perma Plate Protection $499.00, line 1.I.1 (Optional) the Vehicle Service Contract (VSC) $34980.00, and line 1.K. (Optional). Debt Cancellation Agreement $895.00). I asked her (Tajohnna M -Tj) several times and she gave me the same answer, consistently, and I quote;" Don't worry about it, you can cancel all of these plans any time you want to, their optional." This was another lie. I paid the down payment ($7000.00 via my checking account debit card) and as she (Tajohnna M -Tj) drove the car out of the parking space to go get it ready, I noticed a liquid (what it appeared to be oil, some sort of leakage) right where the car was parked. I called her (Tajohnna M -Tj) and pointed out the liquid (leakage) spot where the vehicle was parked, and she acted surprised and didn't think there was anything wrong with the car. I insisted on having the car checked by one of the technicians/mechanics there. She came back minutes later and informed me that the technician/mechanic found no signs of any liquid (or oil) leakage of any kind. Again, another lie, because the next morning, I found a huge liquid leakage (maybe an oil leak or some other type of liquid) right on the floor of my garage where the car was parked overnight. I reached out to the sales rep the very next morning, informed her of the issues and sent her pictures of leakage and even cleaned with a paper towel that I took later to the dealership. I managed to take the car back to EchoPark Automotive (2988 Cherry Avenue, Signal Hill CA 90755). They had the technician look at the c

Chipped windshield was promised to be fixed and repair guy from Company stated it's not fixable and windshield has to be replaced, dealer declined. On X-XX-XXXX my wife and I went to Echo Part to find me a car. I fell in love with the 2018 Subaru Legacy and loved everything about it except the windshield concerned me. The windshield has an oily residue on inside and outside and when sun hits it it was very hard to see since glare would bounce on it and reduce vision out of windshield. There is also 2 chips in middle of windshield which are around 1/4" size which concerned me would spread. The sales guy Ronald Young saw the same as I did and agreed to have it fixed or possibly replace windshield if need be and he even advised his Store Manager so he was aware of situation. They decided to let their Detail team try to clean the windshield and schedule a repair on the windshield chips. The detail guys tried multiple times to clean the windshield but the oily film was just not coming off. With the loan ready to be done and Ron the sales person advising his manager that the windshield is not cleaning we waited for them to talk. Eventually both Ronald and his Manager approached us and told us to not worry, they want to have the chip repair company look at chips and the film on windshield and advise what should be done or just fix it all if possible. This sounded reasonable and seeing how willing they were to assist us and acknowledged that it is an issue we agreed. Well we bought car and had a lot of back and forth issues with financing department and finalizing loan which we got to be completed next day and for an additional week of back and forth with a lady in finance named Latrinda Brown. We never got a call about the work order on windshield the first week, then the second week still nothing and finally in their week after purchase there comes a call from Insight Auto Glass which is a 3rd party glass repair place. Also it took me calling and leaving messages with Guest Services at echo park more then 3 times to get a return call and to have Insight Auto Glass call me to schedule. Well finally the glass company send a guy over on X-X-XXXX and he came by around 3pm. The gentlemen with Insight Auto Glass looked at windshield and at the oily residue all over and told me he can not do anything due to the windshield already being repaired in same spots before. His drill can not drill through that same Epoxy and if he tried might get drill bit to slip off hard epoxy and damage windshield more. He also was against trying to fill it more since it would not hold, his only option after his professional inspection was to get a new Windshield. I had no choice but to accept answer and decided to call Echo Park to let them know about it. I called them same day after Insight repair man left and had to leave a message, I really thought here we go and no one will call me again for a while. To my surprise Amanda from Guest services called me back and we went over situation and inspection. She kept staring to me that vehicle is sold as is and that Echo Park does not replace windshields for customers. I advised her multiple times that Ronald and the Store Manager shook my hand and assured me if it can not be fixed they will replace windshield. She advised me again of their policy and stated will talk to manager. Next day I got a call back and it was same person which is Amanda calling me with an update. The store manager stated he will not replace windshield (remember the promise and assurance) and they were willing to let me buy a windshield at their dealer cost and have it installed elsewhere. She also went on to advise me that she had looked into cost of windshield being $700 and since this car has EyeSight package for safety the recalibration of that system should be around $500 which is always necessary after changing the windshield. To no surprise this had me so upset that they were willing to make a promise to make a sale, then when it came to holding up promise made and the repair ticked (which I still have) written they then went back on it. Now I have a unsafe vehicle and they laugh