Italo Jewelry
Reviews and Complaints

I bought a ring from Italo Jewelry on November 27, 2022, but unfortunately it didn't fit. I reached out to customer service to ask for a return, but they offered me a different solution instead. They said they would give me a complimentary item up to $90US and an exchange, which I accepted. However, things quickly went downhill from there.

After two more email exchanges with customer service, they took back their offer of a complimentary item. I had to keep emailing them for two more weeks before I finally received the wrong size ring again. At that point, I insisted that they give me the return option for both rings. They asked me to send images of both ring sets, which I did within two hours of their request. Then, they asked for more photos with measurements, which I also sent. But then they asked for a THIRD set of pics, and I was fed up. I told them to just give me my money back. This was in January, and it took until February 16 for them to finally relent and tell me to pay for USPS shipping. I did, and I sent them the receipt as requested. But even now, I still only have a partial refund. They still owe me money, and it's just ridiculous at this point.

Their items are okay, but definitely not worth the hundreds of dollars they charge. You can find similar quality items for much less on Amazon. It's worth noting that their teams are based in China, and that's where their items are manufactured.

One thing to keep in mind is that customer service takes a long time to respond. It can take 24 hours or more for them to answer any question or comment, so be prepared for long delays at every turn.

All in all, it's been 81 days, 42 emails, 7 pictures, and 2 receipts, and I still don't have a resolution. I wouldn't recommend Italo Jewelry to anyone based on my experience.

I've had a couple of experiences with Italo Jewelry and I must say, it's been quite a ride. The first time I ordered, I was informed that my item was backordered. I was a bit disappointed, but I decided to give them the benefit of the doubt and wait it out. Unfortunately, the wait exceeded the time frame I needed the ring for, which was for my vacation. However, I was pleasantly surprised when they included a pair of solitaire earrings as a sweet gesture for my long wait. I mean, that's standard, right?

When I finally received the ring, I was a bit disappointed. It looked fake and cheap, which was a bummer because I own a ring worth $60,000 and I don't like taking it with me when I travel to foreign areas. I kept the ring, but I've never worn it.

Despite my first experience, I decided to give them another chance and ordered two more items with the intention of returning one. Unfortunately, my order was backordered again and it took over two months for me to receive them. During that time, I asked them to cancel my order, but they offered me an additional 40% off to keep the items. I declined, but they still sent them out and I had to pay to return them even after requesting a cancellation.

After returning the items and providing proof of receipt, I still haven't received a refund. I've even put in a claim with my credit card, but it's been doubly difficult because I used PayPal for the transaction.

Overall, I would caution buyers to be aware that this is a company from China and they can be difficult to deal with. They may give you the runaround, so it's best to proceed with caution. I, for one, am done with them forever.

Unfortunately, my experience with Italo Jewelry was far from positive. Despite paying an extra fee for expedited shipping, which was promised to take 3 to 7 working days, I received my order on the 15th working day after placing it. This delay caused a great deal of inconvenience as I was eagerly waiting for the item to arrive.

Furthermore, Italo Jewelry's tracking system was not up to par. I was forced to collect my package myself, but was given incorrect tracking information. This mistake could have been avoided if Italo used a more reliable courier service. To make matters worse, the customer service representatives were not helpful in resolving this issue. I was left to sort it out myself by contacting DHL and the local forwarder.

To add insult to injury, the customer service was poor. My emails went unanswered for an unacceptable amount of time, and when I finally received a response, it was not helpful. They only seemed interested in avoiding the cost of return shipping, rather than solving my issue.

In summary, I could not recommend Italo Jewelry to anyone. The frustrating experience of dealing with their unreliable shipping and unresponsive customer service is not worth the risk of buying from them again. I would rather spend my money elsewhere.

My experience with Italo Jewelry (italojewelry.com) has not been a positive one thus far. I placed an order on December 17th and was told that the turnaround time, including shipping, would be 10 business days. I opted to pay an additional $20 for 2-day shipping, hoping to speed up the process. But here we are, 20 days later, and my order is still processing. Despite trying to contact customer service over 20 times, I have been unable to connect with anyone. The customer service line just allows me to leave voicemails that go unanswered, email support is lost in translation and takes 24 hours per email, and I have yet to hear back from the "chat" option that I used on their website eight days ago. The only way I have been able to get a response is by messaging them on Facebook. I understand that there is an influx of orders during the holidays, but it would be helpful if they were clear with their customers regarding the potential wait time. Instead, they promised a turnaround of 10 business days. When I asked for a refund of the express shipping fee, they informed me that it would take an additional 10-15 days to process. This is not acceptable customer service. They eventually told me that my order would be rushed and that I would receive tracking information in 4-6 days. Today is the eighth day since then, and I am still waiting. I hope that the jewelry is worth all the trouble, but my experience has been very unpleasant thus far.

I recently purchased two rings from Italo Jewelry and had some mixed experiences. The first ring was fantastic - it sparkled beautifully and I loved everything about it. However, the second ring was a big disappointment. The stones were cloudy white and didn't shine like I had hoped they would. It also didn't look good when I tried to wear it with the first ring, so I thought about returning it. But after wearing it with a different stack of rings for a few hours, I changed my mind - it actually looked pretty nice! However, when I looked at it again later, I saw that a stone had fallen out. Needless to say, I was not happy.

I decided to cancel my order for a third ring that I had planned to stack with the first one because of my experience with the second ring. I wrote to Italo Jewelry to cancel and I hope that they will process it quickly and without issue, as it has only been less than 24 hours since I placed the order.

I also expressed my concern about the missing stone on the second ring and am waiting to see how they handle it. I must admit, reading through some of the reviews made me a bit nervous about how they will handle it. However, after watching some unboxing videos of their products on YouTube, I was reassured that the items were high-quality. Unfortunately, it seems that the quality can be hit or miss.

Overall, my experience with Italo Jewelry was a bit of a mixed bag. I hope that they will handle my order cancellation and refund request without any issues and that they will take care of the missing stone on my second ring. I will definitely keep you updated on how it all goes.

I recently made a purchase from Italo Jewelry's website and had a less than satisfactory experience. The item I ordered was a $131 band, which arrived three weeks after I placed my order.

To my surprise, the band I received was two times the size of my finger! When I didn't receive a purchase confirmation email, I decided to find the reference number through PayPal and reached out to them on 2/27. From there, we began a dialogue, with them responding every two days.

I was asked to send a picture of the ring template on my finger, showing the correct ring size, as well as a photo of the large ring they had sent me. However, as the conversation continued, I began to suspect that the company was untrustworthy and even shady.

I asked for their return address, but they were slow to provide it. They then requested my tracking information, which I had already provided, and threatened me with deductions for customization, even though the ring was not customized. At this point, I had had enough and opened a case with PPL (PayPal).

Despite my efforts to resolve the matter, they continued to ask for tracking info, which I had already supplied. Eventually, they admitted to receiving the item but constantly badgered me to close the case even before I was refunded.

As of today, 3/24, I still haven't received the merchandise, nor have I received a refund. I strongly advise anyone looking to purchase jewelry online to look elsewhere for a reliable vendor. While I hope that PayPal will ultimately resolve the issue, my experience with Italo Jewelry was extremely disappointing.

When I first stumbled upon Italo Jewelry's website and saw the breathtaking designs of their rings, I was immediately drawn to their Oval pronged eternity band and the stunning 12 carat oval ring that caught my eye. Despite knowing my ring size, I decided to order a quarter size smaller than my most recent measurement. However, when the rings arrived, they were still too big, but that was undoubtedly my fault.

The rings remained in their packages for three months before I finally wore them. But to my dismay, on the very first day of wearing them, a precious gem on the engagement ring fell off due to the frailty of the ring's band. Over time, more gems fell off from the floating halo, and the ring band even started warping soon after. Despite all the issues I faced with the metal quality, the gems were exquisite, and the ring styles remained incredibly beautiful.

In an attempt to fix the situation, I tried to connect with Italo via email and Instagram, but alas, my efforts were in vain. Although I was aware of the negative reviews on their customer service, I still held out hope that they would be able to assist me, but, to no avail. I still loved the rings, but I had to accept the fact that they both fell apart easily, and one of the reasons may have been because of the wrong size I ordered.

However, I learned that investing so much in some pretty white sapphires was not enough on its own. I realized that I should have taken them immediately to get them reset into higher quality metal to preserve their delicate beauty. Moreover, when ordering a new ring from them this year, I noticed that they updated the metal quality to sterling silver from the previous year’s aluminum. Thus, in the early months of 2019, there was poor metal quality, but they might have upgraded it since then.

Overall, Italo Jewelry has gorgeous designs, but be prepared to invest in higher quality metal to give your precious gems the longevity that they deserve.

My recent experience with Italo Jewelry (italojewelry.com) was nothing short of frustrating and disappointing. I purchased a ring from them with the expectation of receiving free shipping, however, I soon discovered that this promise only applied under specific circumstances and was not honored when I opted to return the item. To my surprise, I was charged a $10 fee that was never mentioned in their return policy.

Upon notifying the company of my desire to return the item, I was met with resistance and attempts to dissuade me from doing so in exchange for a discounted purchase of another item. It took me several email exchanges with their customer service team to finally secure authorization for the return of the ring. It was an ordeal that left me feeling undervalued as a customer.

Moreover, when I objected to the $10 charge for shipping which was, in fact, not free, they claimed I had chosen the free shipping option and therefore, they would subtract that amount from my refund. This was not only insulting but also dishonest since their website clearly indicates that shipping is free. I couldn't fathom why they would punish me for returning the item I wasn't satisfied with and deny me the free shipping they had advertised.

What's more, during my research into the company, I discovered that they have a terrible reputation with the Better Business Bureau, with over 123 complaints lodged against them. Many of these complaints centered around hidden fees and inferior quality products. It was disheartening to realize that I had unknowingly placed my trust and money with a Chinese company under the guise of an American-based jewelry company.

Given the deplorable experience I had with Italo Jewelry, I would not recommend them to anyone. They are not only dishonest but also unethical - they evidently don't hesitate to charge their clients for things that are, in fact, advertised as free. It's time that we all hold companies accountable for their actions, which is why I'm planning on filing a complaint with the BBB for false advertising and dishonesty. My advice to anyone considering doing business with Italo Jewelry - stay clear of them, otherwise, you risk being ripped off.

I recently purchased a Bridal Set from Italo Jewelry through their PayPal link on May 19th, 2019, opting for the additional 3-5 business day shipping option for an extra cost and received it on May 30th, just in time for my upcoming wedding scheduled for June 8th. However, upon receipt of the package, there were some glaring issues that immediately raised red flags for me.

Firstly, the rings were not of the quality I had expected and were noticeably dull in luster. Secondly, when I took the rings to a jewelry store to pick up my husband’s rings on June 1st, the jeweler offered to test them to confirm if they were indeed White Sapphires as advertised. To my shock, they turned out to be Cubic Zirconia! This was a clear case of false advertising on Italo’s part, and I was outraged. I had chosen Italo Jewelry specifically because I was interested in conflict-free White Sapphires, but now it turned out I had received a cheap imitation instead.

I immediately contacted Italo's customer service to return the rings, but I was met with resistance from a woman named Lucy, who seemingly offered me the runaround instead of a solution. I sent in pictures and live video evidence of the box with the ring tags and all its accompanying paperwork, and the packaging was still intact. Despite all of this, I still encountered difficulties with obtaining a hassle-free return.

I am currently returning the rings via FedEx with signature required to an address provided by Italo Jewelry, and I am hopeful that I will receive a refund from them. However, I have read some concerning reports on the BBB site and [redacted] about their questionable business practices, and I remain skeptical.

As a bride-to-be, the time leading up to my wedding is incredibly important, and this experience with Italo Jewelry has been nothing short of disappointing. I feel like their priorities lie elsewhere instead of committing themselves to integrity and professional honesty, leading to a situation where I have paid over the odds for something that wasn't as advertised. It's not a situation that I would ever wish anyone to be in, and hopefully, those who decide to do business with this company can have a more positive experience than I had.

As a consumer, I had high hopes for the jewelry I purchased from Italo Jewelry back in April 2019. However, after just four months, one of the stones fell off of one of the rings. While I didn't immediately notify the company or send the ring back for repairs, I was disappointed to discover that the other ring had completely tarnished. Unfortunately, despite their warranty, Italo Jewelry did not offer the kind of customer service I expected.

When I requested a total refund for the poor quality products, they refused. Initially, they suggested I pay $120 to mail the rings back for repairs. Displeased with this approach, I continued to push for a refund. Their next offer was to repair the rings for $80, then $60. Still, I persisted and requested a refund as a consumer. In their final email, they asked me to pay $40 to ship the rings back to them for repairs.

It's worth noting that Italo Jewelry has had poor reviews with the BBB and is not accredited. In contrast, I'd recommend that consumers invest in jewelry from a reputable retailer. When I've purchased sterling silver at Macy's, for instance, I've had pieces that lasted for years despite frequent wear. These rings from Italo Jewelry were not able to handle even a few months without any issues.

Unfortunately, the rings from Italo Jewelry seem to require a lot of upkeep to maintain their shine. They can't be cleaned with normal silver cleaners, which makes them a less than ideal option for anyone looking for long-lasting, lower-cost engagement rings. Ultimately, I would recommend investing in a 14k gold setting with a CZ stone if you're searching for a budget-friendly option. This will offer better quality and longevity than the products at Italo Jewelry. As a consumer who purchased poor quality items less than a year ago, I believe I should have been able to secure a total refund from the company.

Italo Jewelry is a company that sells beautiful jewelry pieces online through their website italojewelry.com, and there are some things that customers need to be careful about when dealing with them. It is always advised that when it comes to jewelry shopping, one needs to go to a reliable and trusted shop or company and this is where Italo Jewelry's problems arise.

One of the drawbacks of shopping with Italo Jewelry is the difficulty a customer might face when trying to return an item. For instance, one customer ordered an eternity band, but on receiving it, they were disappointed in the quality and had to contact the company for a return authorization. They made their inquiries using the customer service phone line, but nobody answered them; they ended up leaving a voicemail, indicating they would have their call returned - which they never did.

The following day, the customer decided to use the "chat" option on the website to contact a representative. The customer opted to proceed with a return, but the representative suggested an exchange instead. The customer insisted on a refund, and the representative asked them to take a photo of the tag to confirm it had not been removed.

The customer obliged, and the tag passed inspection; they were then instructed on where to mail the return and informed that they would be responsible for the return shipping fee since it is stated in their 30-day return policy. The customer requested a return authorization number and was told that they didn't need one - they only needed to send the item back with a tracking number.

The customer followed all the instructions as informed, and a refund was issued to their credit card as confirmed by PayPal. However, they noticed that the refunded amount was $10 less than they had paid, which was very unexpected. Attempting to contact the company to clarify this matter was such a hassle. After reading other customer reviews, they considered it fortunate to have gotten a refund at all!

The customer took the time to review their original order, and it dawned on them that they had been given a $10 discount towards the order. Thus, it dawned on them that when one returns an item, they lose the discount amount but nothing was stated in the return policy about the matter, making things more frustrating for the customer.

In addition to the issue of refunds, the quality of the items received from Italo Jewelry leaves a lot to be desired. The company's poor customer care and communication, as stated by this customer, are some of the critical issues that need to be addressed. Therefore, it is essential for customers to be careful and do their due diligence before transacting with Italo Jewelry.

I had recently ordered a ring from Italo Jewelry at a cost of $23 for expedited shipping that would take 2-4 business days to arrive. I made the purchase seven days before my anniversary with the intention of presenting it to my wife on that day. However, it did not arrive on time and I had to leave town the following day, leaving me extremely disappointed as I was not able to gift it to my wife as planned. I emailed Teresa from Italo Jewelers reiterating the issue that had occurred and to my dismay, she showed zero empathy and suggested that there was nothing she could do. I requested for a refund for the $23 expedited shipping as that was the least she could do, however, it was challenging to get any help from her and she kept beating around the bush without providing me with any useful information. I understood from our interaction that Teresa did not have any interest in addressing my problems.

Feeling frustrated, I decided to contact Italo Jewelry customer service where I was connected with Sandy. Unfortunately, she was difficult to understand and not well-informed about the situation. Sandy was also not cooperative; she kept insisting that nobody was available to speak with me. After persistently urging to speak to someone in charge, I was finally connected with Richard. I explained the situation to him, and he disappointingly interrupted me, stating that there was nothing he could do. He did not seem interested in helping me and showed no care towards how I was feeling. It was clear that I was not going to get any assistance from this supposed “supervisor”. Despite the headache and frustration, I still continued to request for a refund for the shipping costs. Richard surprisingly admitted that they offer refunds for late deliveries. However, he went on to state that I didn't qualify for such a refund despite the late delivery of my ring. His justification for the denial was bizarre as he claimed that my delivery was only one day late and therefore not worth refunding… how outrageous!

During the call, I made a simple request to speak with the owner; however, Richard disagreeably refused to provide me with any information, and he eventually hung up on me. I was dismayed after hearing and reading about customers who encountered similar issues with the product fallouts and difficulties in refunds. Based on the information available, I feel like I have been scammed and taking into account the terrible customer service, I urge you to stay away from Italo Jewelers. It will save you a great deal of frustration, headaches, and regret.

Italo Jewelry (italojewelry.com) has left a negative impression on me due to their lack of transparency and customer service when it comes to returning merchandise. As someone who enjoys purchasing jewelry online, I was disappointed to find that Italo Jewelry would not provide their address for returning an item. Despite being well within their 30 day return policy, I have written them four times asking for their address so that I could return a ring that was too big and had uncomfortable stones between my fingers.

The company has not been helpful when it comes to addressing my concerns. They have continuously offered me other merchandise that I have no interest in, while avoiding the issue at hand. The issue is that I want to return the ring for a full refund as stated in their policy. As of today, their solution was to have me take a picture of the ring with a tag attached and then "offer me the address" once they examined the picture.

This process has been frustrating and has left me feeling unheard as a customer. It has unfortunately become an ongoing issue that I plan to handle assertively. I have made it clear to them that if I do not receive a full refund in the next 7-10 days, I will escalate the matter to my attorney and report Italo Jewelry to the Federal Trade Commission (FTC) and the Internet Crime Complaint Center (IC3 that partners with the FBI).

As a consumer, I think it is important to hold companies accountable for their policies and practices. Italo Jewelry's lack of transparency and disregard for their customers is unacceptable and I will not hesitate to take legal action if necessary. I hope others consider my experience when deciding whether or not to shop at Italo Jewelry.

My experience with Italo Jewelry was completely disappointing and I feel it is my responsibility to warn others about their shady dealings. I highly recommend that you do not purchase any jewelry from this online store, despite the positive reviews you might see on their page. These reviews are fake and poorly written, which is a clear indicator that they are not genuine.

I was attracted to Italo Jewelry because of their supposedly high-quality merchandise and the affordable prices they offered. I placed an order for a piece of jewelry, but unfortunately, what I received was not what I had seen on their website. The item was defective and it didn't look at all like what they had advertised. I was thoroughly disappointed with my purchase.

To make things worse, I had to wait for 60 days to receive my order, which is an extremely long time for an online store to deliver your purchase. It seemed like something was fishy with their operations.

When I tried to return the item, which I was entitled to do under their "Return Policy," I was met with terrible customer service. It took weeks to finally get their return instructions, which was highly frustrating. It felt like they were trying to make it as difficult as possible for customers to return their items.

To add insult to injury, I had to file a claim with Paypal, post negative feedback on Facebook, and even contact my credit card company before seeing any sort of action. It took a staggering FIVE MONTHS to get a refund!

In conclusion, I highly advise against purchasing anything from Italo Jewelry. Based on my personal experience, their merchandise is not up to par with their advertised standards, their customer care is subpar and their online operations are not trustworthy. You can find much better quality jewelry at legitimate merchants.

I recently had an experience with Italo Jewelry and wanted to share my thoughts. I was in the market for an engagement ring and stumbled upon Italo Jewelry's website. Excited about their unique and beautiful designs, I placed an order two weeks before my engagement event and paid an extra $20 for 3-5 day shipping.

However, as the event approached, I had a feeling that the ring may not arrive on time. I decided to reach out to the Italo Jewelry customer service team through their live chat function to confirm the shipping time. After a few chats, it became clear that the shipping would not be fast enough for my deadline.

Feeling disappointed but understanding that shipping times can be unpredictable, I decided to cancel my order. I informed the customer service team of my decision and requested that they expedite my refund since I had ordered through PayPal and it should have been immediate. I also expressed my concern about potentially being scammed, as I had seen some negative reviews online.

I must say, however, that the Italo Jewelry team handled the situation very professionally. Although I never received the product, as I cancelled my order before it was shipped, the refund was issued the same day that I requested it. The customer service representative was always polite and accommodating, which definitely helped alleviate some of my frustrations.

While I didn't get to see the actual product and had some difficulty creating an account on their website, the designs on Italo Jewelry's website looked stunning and unique. I only wish that the shipping had worked out and I could have seen the ring in person. All in all, I had a frustrating experience, but Customer Service made the experience better.

After browsing through Italo Jewelry's website, I was very disappointed with my purchase. None of the items I received were as described or advertised. Despite the stunning photos, the actual ring I received looked like it was made with a plastic stone - the quality was cheap and felt like junk.

Moreover, I noticed that Italo Jewelry had deleted all negative reviews on their website, which raised some red flags for me. The only reviews I saw were positive ones, which seemed suspicious and led me to question the credibility of their website.

Regarding customer service, I found it to be very poor. When I tried to return my purchase, the nightmare began. Italo Jewelry tried to use all sorts of dirty tricks to convince me to exchange instead of returning my item. In addition, they added an extra fee of $20, $30, or $40 on top of the returning shipping fee, which seemed ridiculous and unfair. Italo Jewelry also hides certain specific details about their policies, leading me to feel deceived as a buyer.

What's more, Italo Jewelry's shipping address was in China, while their returning address was somewhere in LA; their PayPal account was based in a different city in China. It felt very cunning and lacking in transparency. Overall, my experience with Italo Jewelry was quite unpleasant, and left me feeling extremely cautious and skeptical about buying anything from them again. I wouldn't recommend purchasing from Italo Jewelry to anyone seeking reliable, quality jewelry with transparent pricing policies.

I must say that like many others, I was left rather disappointed with my experience with Italo Jewelry. I placed an order and unfortunately, it took an incredibly long time for it to actually arrive - about a month! That was not a great start, but I was willing to remain patient. However, things just kept getting worse from there. Firstly, I received incorrect information about the product I had ordered, which was a concerning sign for me. Then, upon receiving the enamelled ring, I noticed that the engravings I requested were missing. It was frustrating to say the least as I had to contact someone in order to rectify the issue.

This is where things went from bad to worse. They said they would check with the warehouse to ensure that they did not do the engravings and requested pictures of the ring as evidence. Unfortunately, getting hold of someone via email took a significant amount of time, which was quite frustrating. Even when I did finally get hold of someone, the communication was not as efficient as I would have liked. Getting a response from them took forever and it was quite disheartening when I didn't hear back at all.

To make matters worse, when I tried to contact them via their advertised 24-hour chat service, I was met with some very unprofessional responses. Although they claimed to be open 24/7, they were clearly not staffed which made it quite challenging to get any helpful responses. Even when they did respond, they were incredibly non-responsive and at times, downright rude. It was particularly alarming to see one of the chat operators claiming that they had to go to the bathroom while in the middle of our conversation! Needless to say, this was not the kind of service I expected from Italo Jewelry.

Fortunately, because of the pandemic, I had not yet opened the package until a week or so later. This is probably what saved me from sending the ring back as I doubt that I would have received my money back! Although I am still in possession of the ring, I have only worn it twice due to my disappointing experience. Overall, I am very unhappy with the service I received from Italo Jewelry, and I would strongly recommend that anyone looking to buy jewelry from this company think twice before doing so.

"I recently had an experience with Italo Jewelry, and unfortunately I cannot recommend their products. The process of receiving my ring took longer than anticipated, with a four week wait from China. After only two weeks of wear, the color came off and the stones fell out. While they did offer to exchange the broken ring, they required an additional payment of $20 to keep the faulty product. I decided to send the ring back for repair, which cost me an additional $4. Unfortunately, even after receiving a replacement ring, my troubles continued. Within two weeks, the stones fell out again, and when I asked for an exchange address, they refused to provide one until I agreed to an exchange and returned the broken ring. I did not want to keep the cycle of paying for return shipping, so I filed a Paypal claim. However, I was unable to get a refund as their policy states that they do not offer refunds on replacements.

I ended up buying a $10 ring elsewhere, and it has lasted longer and withstood wear and tear better than the overpriced Italo Jewelry ring. I have reason to believe it was not even made with a white sapphire, but rather a cheaper CZ. Additionally, the ring turned my fingers green and the supposed rose gold rubs off within a week. It is truly disappointing to have experienced such poor quality and customer service, especially after spending so much money on a product that did not deliver on its promises."

When shopping online, it's always important to double-check the shipping address and Italo Jewelry follows this rule. However, if you happen to need the jewelry shipped to another location other than your PayPal address, there might be some confusion during the checkout process. Unfortunately, there isn't an obvious way to change the shipping address from inside a PayPal account, and this caused some issues for a customer.

The customer tried to correct the mistake as soon as possible but found out that it wasn't possible. The jewelry wasn't going to arrive at the right destination at the right time period, creating some inconvenience. Even though they tried reaching out to customer service to solve the issue, they found it difficult to receive a response. Phone calls went unanswered, and emails ignored. It was only after starting a complaint in PayPal that they finally got the attention they needed.

Once they were in contact with the customer service team, they received a lot of back-and-forth communication before receiving a refund. The team had initially offered credit against another order, which wasn't helpful. It wasn't until the customer was persistent that they were able to get a full refund.

It took a lot of effort, time, and patience, but in the end, the customer was able to ship the unopened order back and received their money back. Despite the inconvenience caused by the shipping address issue and customer service experience, Italo Jewelry still gets two stars for refunding the money. Unfortunately, the reviewer couldn't comment on the jewelry because they shipped it back unopened.

My experience with Italo Jewelry was unfortunately not the best. At first glance, their social media and marketing materials portray their products and company as top-of-the-line. I was excited to take advantage of their Mother's Day sale and placed my order with plenty of time to spare. I thought for sure I would receive my purchase in time for the holiday.
However, as of June 22nd, I have yet to receive my order. I have reached out to customer service multiple times, but all they have provided me with is a tracking number that seemingly does not exist. As a result, I requested a full refund as Mother's Day has long since passed.
Their response, unfortunately, was that they could not issue me a refund as the item was still on its way. This seems unlikely to me, given the issues with the tracking number. While I don't have high hopes of ever receiving my purchase, I'll take this as a lesson learned when it comes to ordering from Italo Jewelry.
Overall, I would advise buyers to be cautious when placing orders with this company. Despite their attractive marketing, the reality of the situation left me feeling disappointed and frustrated.

I recently purchased a replica of my precious ring from Italo Jewelry, hoping to wear it when traveling for safety purposes. However, I was quite disappointed with their sizing technique, which turned out to be completely inaccurate despite following their instructions to the letter. My ring arrived today, and it was way too large. I was left with no option but to contact their customer service department to exchange the item.

Unfortunately, I was informed that I would have to pay an additional $20 to return the product, and I was also expected to ship it back to them myself, which was quite frustrating. What’s more, I was not even guaranteed that the new ring size would be correct, and I would have to wait another 15 business days to receive my replacement.

To my surprise, I couldn't find any mention of these fees on their website, and it is quite deceptive that they give customers the impression that exchanges are easy and straightforward when they are not. Their return shipping policy and fees were hardly visible or incomprehensible.

I was deeply disappointed with their poor customer service, and I made it clear that I would never be doing business with them again. However, despite letting them know that I intended to inform other potential customers of their misleading business practices, they showed no concern or care for customer satisfaction.

Therefore, I hope that this review can save some potential customers the trouble of having to deal with such deception in the future. In conclusion, I was not pleased with Italo Jewelry's services, and I would not recommend them to anyone in the future.

When I ordered a ring from Italo Jewelry, it took a substantial amount of time to arrive due to its origin from China. Sadly, when I received the ring, it wasn't what I was expecting. As I navigated through their website, I came across the return policy which stated that as long as I contacted them within 60 days of the delivery date, my return request would be processed. But unfortunately, that was where it ended. The policy does not guarantee a refund like many legit companies, which creates customer satisfaction. I was disappointed that Italo didn't prioritize customer satisfaction like their competitors.

It's not surprising that after researching, I discovered that many customers assume that as long as they follow the policy, their refund will be issued. However, this wasn't the case with Italo. They offered to exchange the ring for a $90 pair of earrings or send me a $15 refund. This felt like a bait and switch, which was a shame since I was excited to wear a beautiful ring from Italo.

In conclusion, I would not recommend anyone order from Italo Jewelry, regardless of the mesmerizing photos on their website. They appear to be more focused on money than making their customers happy. I only wish I had known about these comments and reviews before ordering. My friends, there are plenty of other places to find quality jewelry, and I suggest you walk away from this one.