Daniel's Jewelers
reviews and complaints

So i purchased an eagle pendant couple years ago and there was a deal buy 1 get something for free. Pendant was 1k, and they gave me a bracelet for free so i thought. I was told i could return the pendant for same credit for future. So i recently went in to get 1k credit, but was told i had to return the bracelet that was given to me for free because if not the pendant was only worth 500$. Make it make sense to me, so in reality i thought i made 1k payment for a pendant, but it was actually 500 for pendant and 500 for (free) bracelet i was given. Very disappointed of the outcome, i will never step a foot at daniels jeweler store ever again. And i will tell people not to shop there because they are liars.

I went two days before christmas and found myself browsing at the store. One of the sales ladies approached me and i asked the price of an opal necklace. She started with the price being around $*** and I was ready to walk out when she said if i give it to you for $800.00 would you take it. I told her no, i will think about it as she was giving me her card the store manager came and said she could give it to me for $600.00 out the door, she had to make a call. Within minutes she said ok i can do it rang me up and the sales lady told me initial here to acknowledge you are buying a 14k necklace at no point in time did they said if i initial there i will not be able to return or exchange the item neither did they mentioned the item was final sale. My wife wanted to return the item because the quality of the item was cheap and when she asked me for the receipt she noticed my initial "indicated" i had agreed to purchase an item that couldn't be return. If they sales persons would have told me that right there in there i wouldn't have purchase the item. The item is not only overpriced they sold it to me as a real stone and it is a man made one. Product_Or_Service: jewelry

I purchased a 10 Karot Gold wedding ring for my husband. Overtime the ring has started to turn colors and now does not look like it is gold. It is tarnished. I went to the store to show them the ring and they said there was nothing that could be done because I did not have a warranty. I explained that a warranty is not supposed to be used for defective merchandise. The manager escalated the situation to corporate and *** stated that I could turn my ring in and upgrade for another ring at an additional cost. I asked why would I do that? You should stand behind your product and exchange my ring for the same ring. *** stated that was not possible they could just clean it or upgrade it. I asked for the address to send a letter or the number for her supervisor, but she stated she could not give me that information. I then told her that my husband also purchased my ring there and it make my finger break out every time I wear it. *** stated that it could just be stress because her friend has outbreaks when she is stressed. I explained I only have an outbreak on my ring finger when I wear the ring from your store, so I have not worn my ring in over two years. Instead I wear a ring my grandmother left me when she passed. Product_Or_Service: Ring

I purchased a bracelet from Daniels and I noticed it turns my child's wrist green/black. I complained they said maybe it was the acids in his body which is not the case I have a lot of jewelry from there and I have the same issues there very unprofessional. I'm paying for jewlery that always looks rotten and is always turning my fingers and my neck black and green I'm up to date with all my payments and there conducting them self's very unprofessional not willing to work with me on my refund just causing me emotional and physical stress and making abusive calls portraying them self's like the finance company and it's just a back and fourth situation where there hanging up on me. They won't connect me with the chain of command when I call corporate they just hang up. I. have also been sexually harassed by the store manager *** and I filled a complaint with corporate and nothing was done about it I never heard anything. I'm a consumer they don't have no type of consumer protection that's why I'm reaching out to the Complaintsboard.com for your help action needs to be taken I have been putting up with so much abuse with Daniels and I'm tired of it I need action to be taken enough is enough I no longer want to have any type of association with Daniels jewelers I just want my refund.

My husband and I financed a ring here. In the midst of making a decision on which set we wanted, I received a phone call and I went outside. When I returned, I discovered that we were "not approved" through Synchrony (which we have great credit with) or the other Finance company they offer. Therefore, we were forced to choose store financing. Noticed another charge for "setting the rings" which I did not object to, however, when I asked the store *** what the interest rate was she stated *** I am sure that is what she (*** or *** said) because I was happy about it. When we got the bill, I see that this is not true. Our receipt dated February 23 has a balance was *** On March 15 we paid our first payment *** should have left a balance of *** However, our bill says the balance was *** and a finance charge of $111.38 has been charged and our balance is now *** Also, *** is not *** of either of those figures. I called the store April 2 to complain and a gentlemen of course told me it was *** I believe she used the "slip of the tougue" method and both were aware they were exploiting us. *** of *** We were mislead intentionally! I am requesting explanation and adjust my finance charges accordingly. Product_Or_Service: Rings Account_Number: XXXXXXXXX

Was made to go into collections since I could not make payments in store or in mail and they did not take payments by phone. In 2015 I had an account that was always paid on time. I had to either pay in store or by mail since at that time they did not have means to make payments online. Due to not having checks and my work hours could not allow me to make it to the store during their business hours, I called to make a payment by phone. I only owed $25 left on my account. I was told I could not make a payment by phone, that I would have to wait until it was past due to make it by phone. I told them that was ridiculous since I would have to pay double than what was left on my account, and even if I did it would have been a late payment on my credit report. So I refused to pay. At that time I worked 2 jobs and was working 7 days a week. Now as of 2020 it is now charged off for $58. Back in 2018/2019 I tried calling both the store and customer service to see about paying the $58 to get it off my account. The store told me I couldnt pay since it was charged off and they cant access my account. Customer service said the same thing. Funny thing is, is that this account was never sent to a collections agency, and after 5 years is still showing on my Experian credit report ONLY, not on my Transunion, or Equifax credit reports.

I have contacted Daniels account several times informing them that an account was fraud on my credit report this company is definetly a scam I have contacted Daniels and Experian and this is my second time disputing with experian this account. On Nov 12th I disputed this daniels account with a police report and theft affidative experian removed and blocked the account and Daniels requested to have this account unblocked. Now after waiting 30 days the first time and disputing a second time i again have to wait another 30 days. I dont feel comfortable sending in my Id and ss being that I am already a victim of idenity theft and and victim of data breaches for sending copies of my personal infromation in. My police report and theft affidative that experian attached to the dispute should be enough according to the fcra. I spoke with a representive today by the name of *** that stated that all they verify from the credit bureaus is that information is matched from the credit bureau and thats how the credit bureaus verifies the account well duh if someone has stolen my idenity of course they will have my information all this is frustrasting and very depressing I just want this resolved the credit bureaus is pointing the finger at daniels and the credit bureau is pointing the blame to daniels and nothing is beind done i just want this handled expeditlously. I should not have to continue to suffer.

For the past three months Daniel Jewelers has promised me to send me a refund check. I have never received the $100 refund check from Daniel Jewelers. During, December , I verified my new address with Daniels Jewelers several times, at least ten times. I repeatedly gave a Manager at Daniel Jewelers my new home address and my new phone number. As of today, 02/10, Daniel Jeweler's has advised me that the check was sent to my old address. Every week for the past three months a Manager from Daniel Jewelers has called on the telephone and promised to send the $100. Now, Daniel Jewelers request that I come in and pick up the check. I don't have a vehicle, and I cannot ask anyone to take me to Daniel Jewelers. I am unemployed due to COVID-19 Pandemic. It is extremely unprofessional of Daniel Jewelers and very emotionally upsetting to me to have to drag this simple transaction out for three months. I am going to contact the Office of California Attorney General, California Department of Consumer Affairs, Consumer Financial Protection Bureau, regarding the fact that Daniel Jewelers did not refund my $100 cash I paid down. I returned the Merchandise yet, I still did not receive my $100 back. I have written all these government agencies today ad complained. This is very unfair, unprofessional and none responsive customer service. I need my $100 check mailed to my home. I don't have the money to take Uber to Daniel Jewelers

On, November 16, I purchased a Diamond Wedding Trio Wedding Rings from *** Management Company Incorporated which is the parent company for *** has a refund or return policy that you can return a diamond ring within 30 days if the ring is not engraved. Daniels Jeweler's return policy is publicly posted. I contacted ***'s *** located in ***, on 12/06. On, 12/06, I spoke to the manager at ***'s *** at at 2pm, I advised the Manager at ***'s *** of the fact that I must return the ring. Because, I have gotten laid off from my job indefinitely due to COV-19. I want return the ring I purchased on November 16, as soon as possible, because, I am not financially able to pay for the ring. I got laid off due to CoronaVirus COV-19 Pandemic. I have no money to pay for this ring right now. The manager at *** in Panarama City, California refused to return the ring. I have no money to pay for the ring. I am within the time frame to return this ring. It's only been 20 days. I have ten more days before the return policy expires. Here is what the return policy states: ("30-day Return Policy If for any reason you are not satisfied, you can return your itemWITHOUT custom engraving in its original condition within 30 days of the order date for a refund or an exchange. Note: ***'s *** is not responsible for any returns lost in transit.")

Jewelers cannot find my "receipt" for a warranty or "registry" and cannot provide me the information being reported to the Credit Bureaus. I have been in contact with *** Jewelers Customer Account Manager *** in regards to a "Charge Account" that is being reported to all three Credit Bureaus in the amount of $609.38. On July 14th, I was able to confirm via phone conversation, that the"Charge Account" that is being reported is not for "Merchandise" however for a "registry" or insurance on a product that *** sells. I was then transferred to their Credit Account Manager, Angie, who then confirmed to me via phone conversation, that she "could not find anything" in regards to a receipt, or purchase on my behalf of the "Charge Account" that is being reported. I then requested for the account to be Deleted & Removed due to the fact that this information cannot be produced and that the Credit Account Manager confirmed to me that there is no information that she can produce and that this information is being reported negatively to the Credit Bureaus. I was then contacted by ***, and he stated to me that "Due to COVID-19, we cannot produce these documents right now." Which has led me to the Complaintsboard.com. In conclusion, *** Jewelers has confirmed to me that they "Do Not" have the information that they can provide me to show what the "Charge Account" is being reported on or for what purchase. This information is false and illegal and it must be Deleted & Removed within 30 days of not procuring the proper documents.

I ordered a 14k gold chain from Daniels online. It came in the mail later than expected but that was not their fault. The day I got it was 12/23, that night I opened the package and pulled out a broken chain. The clasp was broken completely, which I have pictures of as well. This being a Christmas gift, I wanted to get it fixed or replaced as soon as possible. I went to the arrowhead store where I explained the situation. The assistant manager there told me they didn't have the chain in stock and it would take two weeks for me to get it. I asked if they could fix it and she made me try a store down the ways that it can be fixed and said she's give me a coupon for that store. I didn't like that they were making me pay for a repair but oh well, I wanted it done. I went to that store and they tried charging me $85 for the fix. After that I went back to the store where I finally gave in and said I'll just take the two weeks and exchange it. She then said she couldn't do that anymore because I was the one that broke it. I asked them if they could fix it and they said no. All they gave me was their toll free number on their site and said to call them. I left and called them the following Monday. Monday they told me I can return it and that they'd send me a refund email but never did after a couple hours. I call again and explained the situation, again they never sent that email. I'm stuck with a broken chain and a bad taste in my mouth for some of the worst customer service I've ever had. Product_Or_Service: 14KT Yellow Gold 18" 2MM Lobster Clasp Singap Order_Number:

My situation is at the moment I am going threw hard ship. As of the month of October so on 10/14 I called the Daniels customer service requesting a lower payment . My payments being 178 around there , mind you when I made my last purchase I asked why my payments went up and they assured me after a couple months my payments would go down. And I explained the situation and he made everything see all good and I was going to get a call back regarding my situation and he said I would get a call on 10/15 around 12 because that was a good time for me. On 10/15 it's 12am and icall the Daniels customer service to see what was going on and they had no idea what I was talking about. So I got very upset and over whelmed to the point my blood pressure shot threw the roof.. so I asked to speak to a manager and I spoke with *** and explained the situation and the previous man who with his incompetence was negligent to put anything down on his notes.. there was no nothing that I called.. so *** explained that I have till nov I think 2 or 3 to pay 260 and after my payments would be 120 & I had no choice but to accept that.. because that was the only option given to me which I feel is not right me being a loyal customer and all of the stuff Daniels has put me threw...and so today on 10/16 I received a letter from Daniels saying due now is 356.. which is confusing because I just spoke with someone regarding the situation of my hardship the month of October I'm tired of there games with me. I'm feeling very discriminated by Daniels. I have had many problems in the past with them. I have filled a sexual harassment report, and I just closed a dispute with them. Now I feel it's there way of repercussion towards me

These people are a RIP OFF! I walked in there with good credit, left out with a domino effect of problems. Can't remember the rep here in Las Vegas, NV - but they are completely manipulative. She informed me that I can finance jewelry and having enough finances to do so, excellent credit, etc.. I figured why not. I was happy with my ring until I noticed my finger started to itch. Not paying too much attention, I'd just nudge the ring or scratch under it with my nail. I never sleep with my jewelry on so again, never thought anything of it. She begin by telling me before I financed the ring that she'd see if I qualify to reduce interest. I said sure. What she DID NOT SAY WAS THAT THE INTEREST WILL BE PAID TO ANOTHER MERCHANT AND THAT I ACTUALLY TOOK AN ADDITIONAL HARD INQUIRY AND OPENED AN ADDITIONAL CREDIT CARD IN MY NAME! I DID NOT AGREE TO THIS NEITHER WAS THIS EXPLAINED TO ME! Thinks it gets worse? IT DOES! The ring (which itched the HELL out of me after 10+ hours of wearing it) started to turn my finger green. Mind you, I have PLENTY of GOLD, I am not allergic to gold or any metals. I informed the store that I needed to return this and they would not allow me to. I don't want your service, I want my money back, and to be done with you all! They've been nothing but a headache and a nightmare. And to clarify, I took the ring for my own personal convictions to JARED'S, METROPAWN, & EZ PAWN... This ring that they said was worth "$" and on sale for "$"... Neither one of the above appraised the ring for more than $***. All 3 said the diamonds in them are among the cheapest quality of diamonds. I WANT MY MONEY BACK - PLEASE TAKE THIS CHEAP RING BACK! I contacted Daniels on maybe the 8th day regarding this.. They deliberately prolonged the process to go past 12 days, after I was told a account specialist would get back to me. No call whatsoever! I am DONE with this situation and want it done with.

WILL NOT REFUND MY MONEY. It's been 4 months since I returned the item. In September I bought a item, the next day I returned the item because it didn't fit me. The cashier accepted my request for a refund. The cashier then ask if I wanted the refund check sent to the store or my home I requested it to be sent to my home address.the cashier then said the check will arrive to my address in 6-12 weeks. Weeks pass by and I haven't received my check.I go to the store and ask why I haven't revived the refund. The same cashier tells me she can't help me, that corporate is responsible for sending checks gives me corporates number. I call corporate and ask why I haven't received my refund. Corporate tells me that due to COVID-19 the staff for sending checks is low. They tell me my refund request is in the system and I should be receiving it shortly. Weeks passed by and I still haven't received my refund. I call back to corporate, they tell me that the check has been sent prior to the first call I made. I haven't received any mail form them I tell them. They told me they will look into it and give me a call. Couple of day pass and I received a call, the representative tells me that the check has been sent and cashed out. I tell them I haven't received anything from them. I ask the representative when was the check sent and cashed out, he tells me 2 weeks after I request a refund.I tell him how was it sent 2 weeks after I request the refund if the cashier told me it would arrive in 6-12 weeks, he stayed quite and told me he would look into it and give me a call. He didn't call back so I called and requested a fraud claim because I haven't received anything. The representative tells me she would do that for me and give me a call back. *** never called back never give me an update of the refund progress.It's almost 4 months since I requested the refund and haven't received anything, I fell like *** ROBBED ME.

On November 24th I purchased a 14 karat diamond ring for $***, from Daniel Jewelers at the *** Mall. I was being assisted by salesperson *** She helped me pick out the ring and was very helpful. My complaint is that I was misinformed of the return policy. When I asked if I could return the ring I was told that I had 30days and I could return it at any *** I felt comfortable with this because I also read online the same policy. While at the register my credit card company froze my account due to the large purchase amount. I then called my Credit Company and they told me that I would have to call back the next day to security precautions. I then began to use my debit and other credit cards to be able to make the purchase. This was a lengthy process and I was eager to hurry up and complete the transaction. When *** asked me to initial the receipt she did not inform me that I was initialing that understood there was no refunds. I overlooked reading the this all the way through and only saw 30 days just like I was previously told and read online. On the receipt it says " Unless noted above, ***'s is pleased to offer a 10 day money back and 30 day exchange privilege". This is very misleading and deceptive to the buyer. Due to unfortunate circumstances I was unable to gift the ring. So on November 26th, I went to Daniels jeweler in *** and tried to return the ring. They told me they could not because it was not refundable and I would need to return in where I bought it. I drove to Ontario and I tried to stop the *** on her way out and she informed she was off and the *** could assist me. *** told me her *** said that they could only do an exchange because I initialed the no refund statement. I expressed my frustration with her and she said sorry there's nothing she could do but give me an item of equal or greater value. All I want is a refund. I feel like I was scammed by this store.

I recently purchased a pre-owned watch from Daniels located at Westfield Topanga Mall. The reason for my visit to the store was because I went to make a payment towards my Daniels Account. As I was about to leave the manager asked me if I was interested in any current promotional item(s). The promotion sounded good to me, since he told me I didn't have to run my credit or make a down payment. He also says by adding a watch i could do another promotion. I pick out a Rolex and later my total comes out to be around $*** and then he says if I want to put a down payment of $165 for Sunbit and it would take off $*** just to later ask if I want to sign up for a sync bank account for $*** of credit as well so my Daniel's account would also be lower and me being naive agreed. However, the bank tells him about two or three times I'm not qualified to be approved. No big deal to me since I do work at the mall food court reasonable. However he decided to call and I am not sure what he says but they approve me. Afterwards, he tells me that I owe $195 a month for Sunbit for a year, $62 for sync for 32 months, and $472 for Daniels a month for 24 months. After he says because they are not certified to sell Rolex's it's final sale for the watch. Now that's almost $730 a month leaving me with $40 in my account after I pay all that. Unbelievable. Later on I decide I don't want most of what I got therefore I get a refund for what I can. Just for me to later find out that the watch is discontinued and no longer officially sold.. The value is $*** and I get they can retail for whatever price but to sell it to me for $***? Absolutely ridiculous and it's preowned! Not to mention I went to the actual Rolex store and was told that parts of the watch were not even from Rolex anymore and I can get a newer model for $***. So explain to me how a very old model that was preowned was sold for $***? That is absolutely ridiculous and a scam. Not to mention the Rolex didn't have the paper work or original box. Product_Or_Service: gent's oyster perpetual date just watch