Daniel's Jewelers’s earns a 4.5-star rating from 16 reviews, showing that the majority of jewelry shoppers are exceptionally satisfied with their purchases.
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Shhh top secret
yes, Daniel five star video wasn’t my friend.Hi Daniels, this is Tabitha Markee and I just wanna let you know there’s something going on you need be aware of for some reason there is six people claiming to be Experian Equifax, TransUnion, Credit Karma, credit wise and t FICO who’s that I don’t ni anybody named FICO why are you so mean to me?. There’s no reason they conspired against me and they have the nerve to blame you and said that you verified doing this to you. I don’t understand I don’t know why. they all conspiring against me. They’re all saying, saying this happened on the same account same delinquency, Daniel this is no coincidence. I mean they literally hit together because there’s no coin that this happened at the same time and why did you take me and why do they have the nerve to blame you Daniel saying you said these things from six years ago. bad things can’t believe tr. They wanna play games with me but I’m scared my life is being threatened and I just wanna make you awate. You can see that have all conspired against me just me for some reason to destroy my life I understand thisand they’re actually saying things about you. They’re saying that you said I know you didn’t because there’s no way you’re gonna put this on on my credit report you said I paid it and I just think it’s unfair. It is absolutely unacceptable and you know what they have the nerve to say you said it was true when you didn’t say that and you didn’t do that I think it’s horrible. I feel scared. I feel like Trump had to do and I think the army I think they’re coming after meand my neighbors shelter was gonna let you know I’ve been contacting everybody since 2018 and it’s gonna be serious when nobody hears from me for a month and i’m just asking you like if you do find my family if no one hears for me what’s going on and I don’t have time to notice everybody, but I’m just gonna send this to you real quick. I just wanna let you know what they’re saying about you I understand they all confirmed with me that you said this.and I heard they have lunch at Applebee’s. They all have the laptops out and they chose me and they chose my Daniels account. They chose their 2019 and they all read all of them at least 90 day late on me for no reason and I can’t believe they have the nerve to say you said it and then have the nerve to say yes you said and your approved it. O received a call from so
I know I haven’t bought jewelry since 2018 and I got a necklace. I got a call from som one claiming to be a waitress at Applebees saying she heard all this while delivering their food to their table. She asks me to let you know of this as a warning. I do not know how she even got my number. But she said her uncle Osama bin Laden will put her into hiding if necessary but he thought thinks that she should report it to me right away. .i bought earrings a necklace and a charm for $1500. 6 years ago’ why? I still wear the necklace and I don’t understand why they’re doing this to you. I just didn’t make sense Daniel I don’t know if you’ve got word of this or mot . or I mean I don’t know if they’re gonna let you know it’s a conspiracy against me, but you have nothing good to me. I just wanna let you know what’s going on that they’re saying bad things about you bad things I don’t think it’s fair. Like six years ago I called these people. I wanted to ask them why they were saying bad things about me and trying to blame you. About six years ago I called this place called TransUnion and I spoke to lady Becca and I told her what was going on. I asked her why you being so mean to me and why why are you saying this is about my friend Daniels. She was so nice to me. I mean I talked to so long. I know her grandson was born five years ago and she gives me updates and she’s so nice. She even told me one time that she’ll send you guys a letter just to let you know. At this point, I don’t think Becca was even my friend and I don’t care send that letter. I’m leaving my phone number [protected] just please call my family to let them know. I’m in bomb shelter down the street.
I’m sure there’s a lot of people after six years I was talking to me he might be concerned . I’m so sorry they’re doing this to you and they’re saying you said these things and they’re putting on my career report, I can’t believe and they wanna blame you. Unacceptable. I’m sorry they’re putting you through this. Daniels just me one favor. Do not tell Trump do not tell the army where I am at. Thank you.
and Daniel‘s One I just wanna let you know what they’re saying about you. They are saying the nerve of them to actually say that all these 90 day late payments like even after the account was peid. That right there like how do they think that makes sense if anyone believe you that I had z7 90 day late payments . they are actually saying that you reported us three months after I paid my account . you would actually say some so dumb. Elvis and mariLyn will protect me!
Sent from my iPhon
Eagle pendant
So i purchased an eagle pendant couple years ago and there was a deal buy 1 get something for free. Pendant was 1k, and they gave me a bracelet for free so i thought. I was told i could return the pendant for same credit for future. So i recently went in to get 1k credit, but was told i had to return the bracelet that was given to me for free because if not the pendant was only worth 500$. Make it make sense to me, so in reality i thought i made 1k payment for a pendant, but it was actually 500 for pendant and 500 for (free) bracelet i was given. Very disappointed of the outcome, i will never step a foot at daniels jeweler store ever again. And i will tell people not to shop there because they are liars.
Daniel's Jewelers Complaints 14
I went two days before christmas and found myself browsing at the store
I went two days before christmas and found myself browsing at the store. One of the sales ladies approached me and i asked the price of an opal necklace. She started with the price being around $*** and I was ready to walk out when she said if i give it to you for $800.00 would you take it. I told her no, i will think about it as she was giving me her card the store manager came and said she could give it to me for $600.00 out the door, she had to make a call. Within minutes she said ok i can do it rang me up and the sales lady told me initial here to acknowledge you are buying a 14k necklace at no point in time did they said if i initial there i will not be able to return or exchange the item neither did they mentioned the item was final sale. My wife wanted to return the item because the quality of the item was cheap and when she asked me for the receipt she noticed my initial "indicated" i had agreed to purchase an item that couldn't be return. If they sales persons would have told me that right there in there i wouldn't have purchase the item. The item is not only overpriced they sold it to me as a real stone and it is a man made one. Product_Or_Service: jewelry
The complaint has been investigated and resolved to the customer’s satisfaction.
Does Daniels on the [censored]ing website is it been their employees posting all the [censored] piece of accounts have not been verified taking care of resolve [censored]ing kidding me this is [censored]. I wanna know who Daniels is right all this [censored]ing hilarious. [censored]ed up [censored]ing all low website everything is resolved. Everything is well. I have an account I was wrong for six [censored]ing years resolve my [censored] [censored]ing [censored]es.
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with ***. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. *** Acct #
I had a account with Daniel's jewelry and had caught covid and January and was hospitalized and the agent that I spoke with stated that I opened my account during covid so I should've still been able to pay it while I was in the hospital And I was unable to make my payments and they still have late fees on my credit and do not wanna take them off which falls u under *** cares act for covid
I filled my insurance claim with ***'s *** on *** They refuse to honor it. I am disabled and have been so for the last 14 months. I live off of my *** which is *** dollars a month, that is used towards rent and food. Which does not allow me to be able to pay this bill any longer. I have been paying an insurance fee of $12.00 a month for the last thirty months on top of their finance charge of *** APR. I have never heard of such an insurance fee. What's the point of paying an insurance fee if you can't put the insurance to good use. *** is incase *** well *** They are quick to take my money, but they won't payout my claim. This is ***, sounds like fraud to *** I have paid them *** in insurance fees and I have a remaining balance of *** I want my account cleared or my money back. The business has made no attempt to resolve this issue. They have been giving me the run around. ***'s *** Insurance Company *** West *** Fax*** Claim# *** Account#*** RE: Disability
I bought my wedding ring in *** and I only been wearing it since *** the day I got married. On *** X XXXX I was at work(desk job) and my ring broke into pieces. I went back to *** and spoke to Miss ***, and she said nothing can be done. I was to buy a ring twice the worth of my original ring to receive some type of value exchange. When she called her regional supervisor they said to eliminate the insurance price off my rings original value. That's the most they can do if I wanted a new ring. I only wore my ring for 3 weeks and this happen.
I purchased a 10 Karot Gold wedding ring for my husband
I purchased a 10 Karot Gold wedding ring for my husband. Overtime the ring has started to turn colors and now does not look like it is gold. It is tarnished. I went to the store to show them the ring and they said there was nothing that could be done because I did not have a warranty. I explained that a warranty is not supposed to be used for defective merchandise. The manager escalated the situation to corporate and *** stated that I could turn my ring in and upgrade for another ring at an additional cost. I asked why would I do that? You should stand behind your product and exchange my ring for the same ring. *** stated that was not possible they could just clean it or upgrade it. I asked for the address to send a letter or the number for her supervisor, but she stated she could not give me that information. I then told her that my husband also purchased my ring there and it make my finger break out every time I wear it. *** stated that it could just be stress because her friend has outbreaks when she is stressed. I explained I only have an outbreak on my ring finger when I wear the ring from your store, so I have not worn my ring in over two years. Instead I wear a ring my grandmother left me when she passed. Product_Or_Service: Ring
The complaint has been investigated and resolved to the customer’s satisfaction.
i mailed out a letter to *** Jeweler's requesting validation , or competent evidence bearing my signature, that i have ant contractual obligation to pay them . They have reported me to the credit bureaus unfairly for so many years now. they continuously fail to provide me with the validation I requested. I want them to stop reporting to the credit bureaus immediately this is not accurate or fair. id like for them to remove any information they reported of me because any negative mark found on my credit reports (including ***, *** and ***) from the company or any company that *** Jewler's represents, for a debt that I don't owe, is a violation of the FCRA & FDCPA; therefore if *** Jewler's cannot validate the debt, *** Jewler's must request that all credit reporting agencies delete the entry.
My fiance about my engagement ring and the necklace and earring set that went with it along with the *** pendant and chain and a diamond bracelet. The chain for the *** them in and I put it on we went back and spent $35 on a new chain two days later the clasp broke I brought it back they charged me $20 so now my $35 chain is a $55 chain week or so after that I was adjusting the train and it snapped I brought it back into *** at the *** shopping center in *** and said that they needed to fix it or give me my money back and they refused and had the nerve to say well since you're here and the chain was only $35 why don't you buy another one?
I purchased a *** dollar diamond ring, it broke, not sure how it broke, I purchased insurance, daniels jewlery refuse to fix the ring, they said I abused the ring, this is my wedding ring, no reason to abuse the ring, also I never missed a payment, I was always on time, i called and spoke with *** and other staff, they don't return calls, I just been ignored.
On *** I went to Daniel's Jewelry and the lady *** did add a sum of *** to my account and then took *** from my card and applied so my payment did not subtract. I went back and the lady *** and the lady that was there with her was playing dumb like that can't see the mistake even though I showed them the receipt. So then I wanted to cancel my layaway and apply my payment to my charge card and any remaining amount I want returned in the mail by check. approximately *** needs to be refunded.
I purchased a bracelet from Daniels and I noticed it turns my child's wrist green/black
I purchased a bracelet from Daniels and I noticed it turns my child's wrist green/black. I complained they said maybe it was the acids in his body which is not the case I have a lot of jewelry from there and I have the same issues there very unprofessional. I'm paying for jewlery that always looks rotten and is always turning my fingers and my neck black and green I'm up to date with all my payments and there conducting them self's very unprofessional not willing to work with me on my refund just causing me emotional and physical stress and making abusive calls portraying them self's like the finance company and it's just a back and fourth situation where there hanging up on me. They won't connect me with the chain of command when I call corporate they just hang up. I. have also been sexually harassed by the store manager *** and I filled a complaint with corporate and nothing was done about it I never heard anything. I'm a consumer they don't have no type of consumer protection that's why I'm reaching out to the Complaintsboard.com for your help action needs to be taken I have been putting up with so much abuse with Daniels and I'm tired of it I need action to be taken enough is enough I no longer want to have any type of association with Daniels jewelers I just want my refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
After purchasing a ring for my wife, I was relocated for work and fell into financial *** Once I was able to continue making payments I called in and spoke to an associate to arrange payments. I was informed at this time that I could continue making payments online through their website, which I did. However I was not informed that my account had already been sold to a third party collection agency *** systems inc), nor was my payments submitted to *** being transferred to the third party collection agency. Today (after making on time payments to *** for the last 5 months), was told by our under writer that he could not approve our home loan based on late payments on the *** account! Trying to track down the issue I was met with *** and *** from both *** I have the bank *** my *** and yet to receive notification from *** systems of any transfer of account or billing through them. How am I being *** (outside of the reported late payments) when I've meet the payment arrangement agreement since?
I purchased some jewelry, and when financing became available associated assure us that there would not be any interested charge on the account. As of now they have charge interested every month and then they said I had been paying late. I call *** and they said they could not do anything.
I purchased a Diamond Ring at Daniels Jewlers November. We traded in a 1 1/4 Carat Diamond ring that my girlfriend had been wearing for almost two years no problem and purchased a *** plus 1 1/2 Carat diamond ring. In under 30 days the diamond fell out of the ring. I took it a few places to see if the setting had been compromised and was told no. Called Daniells jewelers and brought it to them to send it to be looked at. Six weeks later they called me and said no defect was found and they could not replace the diamond BUT would sell me another ring for ***. There was no comment about the ring setting being compromised or any comment regarding damage. Also they failed to tell me that anything over a certain size diamond has ZERO warranty. So no warranty I am out *** + dollars. Also I purchased a diamond band not too long ago their and brought it to LA Masters to be cleaned and had to send it in as there was a LOOSE Stone. Poor quality control. Diamond ring was purchased at TEMECULA PROMENDE MALL
The complaint is false advertisement, every week they send me a email, saying i'm approved for $*** without a down payment, so i called them and the credit department said i will be approved, i just need to go inside the store, so i go inside the store and waist 40 minutes of my time, for them to tell me, i need to give them $400 for a purchase that is only $704, and the email says i'm approved for *** without a down payment, so i was falsely adverised to
Is Daniel's Jewelers Legit?
Daniel's Jewelers earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Daniel's Jewelers. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Daniel's Jewelers resolved 100% of 14 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
A long registered date for danielsjewelers.com can be seen as a positive aspect for Daniel's Jewelers as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Daniel's Jewelers's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Danielsjewelers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Daniel's Jewelers and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Danielsjewelers.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Daniel's Jewelers.
My husband and I financed a ring here
My husband and I financed a ring here. In the midst of making a decision on which set we wanted, I received a phone call and I went outside. When I returned, I discovered that we were "not approved" through Synchrony (which we have great credit with) or the other Finance company they offer. Therefore, we were forced to choose store financing. Noticed another charge for "setting the rings" which I did not object to, however, when I asked the store *** what the interest rate was she stated *** I am sure that is what she (*** or *** said) because I was happy about it. When we got the bill, I see that this is not true. Our receipt dated February 23 has a balance was *** On March 15 we paid our first payment *** should have left a balance of *** However, our bill says the balance was *** and a finance charge of $111.38 has been charged and our balance is now *** Also, *** is not *** of either of those figures. I called the store April 2 to complain and a gentlemen of course told me it was *** I believe she used the "slip of the tougue" method and both were aware they were exploiting us. *** of *** We were mislead intentionally! I am requesting explanation and adjust my finance charges accordingly. Product_Or_Service: Rings Account_Number: XXXXXXXXX
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband bought my engagement ring there in April this year... We were married by June . In between this time I notice diamonds kept falling out and I would have to take the ring back so they could replace the "diamonds"... so from April to June the diamonds kept falling out and it would take them 3 weeks to replace it. This was happening every two weeks. So we went into ***'s and told the lady what's going on she said sure you can buy a new ring for double the price and we will take off the 1100 for the other ring. It's policy. No! I'm not giving the store more money for ***. So she tells me I will make sure the jeweler tightens it more. Long story short the ring was supposed to be 1 carat... I go to get the diamonds check... it's all cubic zirconia. They were replacing the real diamonds with cubic zirconia. The real jeweler said this is pretty much glass and not worth anything . Well thank you ***'s for selling fake diamonds. After telling them this they said I was wrong and if I wanted a new ring I know my options. My husband went to keys got me a real ring called corporate they never called back. Don't go to ***'s. Especially the one in Ventura county at the mall
I paid around $*** dollars for a trio wedding set . My wifes ring fell apart a few days after I bought it . Daniels jewelers did not want to deal with the situation, I then made a report to Complaintsboard.com, and Daniels called and said come in and pick out something else . Feeling uncomfortable and rushed my wife picked out a similar trio set but only traded her band and broken ring straight across supposedly but later realized that the ones she picked were only $900 but figured the difference from almost $*** would be returned to my credit card . Never happened! So yesterday the top of my *** ring witch we thought were *** is completely off and looks very *** the band has also turned my *** finger *** . I want my money back this is very sad and *** , and *** When I bought this trio wedding set the girl told me she would take care of the warranty and I never received anything showing that . I just want my money back to get my wife a wedding ring and band that wont break or fall apart Please help us. ...
Unauthorized hard credit inquiry by employee after I left store.
Was made to go into collections since I could not make payments in store or in mail and they did not take payments by phone
Was made to go into collections since I could not make payments in store or in mail and they did not take payments by phone. In 2015 I had an account that was always paid on time. I had to either pay in store or by mail since at that time they did not have means to make payments online. Due to not having checks and my work hours could not allow me to make it to the store during their business hours, I called to make a payment by phone. I only owed $25 left on my account. I was told I could not make a payment by phone, that I would have to wait until it was past due to make it by phone. I told them that was ridiculous since I would have to pay double than what was left on my account, and even if I did it would have been a late payment on my credit report. So I refused to pay. At that time I worked 2 jobs and was working 7 days a week. Now as of 2020 it is now charged off for $58. Back in 2018/2019 I tried calling both the store and customer service to see about paying the $58 to get it off my account. The store told me I couldnt pay since it was charged off and they cant access my account. Customer service said the same thing. Funny thing is, is that this account was never sent to a collections agency, and after 5 years is still showing on my Experian credit report ONLY, not on my Transunion, or Equifax credit reports.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have contacted Daniels account several times informing them that an account was fraud on my credit report this company is definetly a scam I
I have contacted Daniels account several times informing them that an account was fraud on my credit report this company is definetly a scam I have contacted Daniels and Experian and this is my second time disputing with experian this account. On Nov 12th I disputed this daniels account with a police report and theft affidative experian removed and blocked the account and Daniels requested to have this account unblocked. Now after waiting 30 days the first time and disputing a second time i again have to wait another 30 days. I dont feel comfortable sending in my Id and ss being that I am already a victim of idenity theft and and victim of data breaches for sending copies of my personal infromation in. My police report and theft affidative that experian attached to the dispute should be enough according to the fcra. I spoke with a representive today by the name of *** that stated that all they verify from the credit bureaus is that information is matched from the credit bureau and thats how the credit bureaus verifies the account well duh if someone has stolen my idenity of course they will have my information all this is frustrasting and very depressing I just want this resolved the credit bureaus is pointing the finger at daniels and the credit bureau is pointing the blame to daniels and nothing is beind done i just want this handled expeditlously. I should not have to continue to suffer.
The complaint has been investigated and resolved to the customer’s satisfaction.
For the past three months Daniel Jewelers has promised me to send me a refund check
For the past three months Daniel Jewelers has promised me to send me a refund check. I have never received the $100 refund check from Daniel Jewelers. During, December , I verified my new address with Daniels Jewelers several times, at least ten times. I repeatedly gave a Manager at Daniel Jewelers my new home address and my new phone number. As of today, 02/10, Daniel Jeweler's has advised me that the check was sent to my old address. Every week for the past three months a Manager from Daniel Jewelers has called on the telephone and promised to send the $100. Now, Daniel Jewelers request that I come in and pick up the check. I don't have a vehicle, and I cannot ask anyone to take me to Daniel Jewelers. I am unemployed due to COVID-19 Pandemic. It is extremely unprofessional of Daniel Jewelers and very emotionally upsetting to me to have to drag this simple transaction out for three months. I am going to contact the Office of California Attorney General, California Department of Consumer Affairs, Consumer Financial Protection Bureau, regarding the fact that Daniel Jewelers did not refund my $100 cash I paid down. I returned the Merchandise yet, I still did not receive my $100 back. I have written all these government agencies today ad complained. This is very unfair, unprofessional and none responsive customer service. I need my $100 check mailed to my home. I don't have the money to take Uber to Daniel Jewelers
The complaint has been investigated and resolved to the customer’s satisfaction.
On, November 16, I purchased a Diamond Wedding Trio Wedding Rings from *** Management Company Incorporated which is the parent
On, November 16, I purchased a Diamond Wedding Trio Wedding Rings from *** Management Company Incorporated which is the parent company for *** has a refund or return policy that you can return a diamond ring within 30 days if the ring is not engraved. Daniels Jeweler's return policy is publicly posted. I contacted ***'s *** located in ***, on 12/06. On, 12/06, I spoke to the manager at ***'s *** at at 2pm, I advised the Manager at ***'s *** of the fact that I must return the ring. Because, I have gotten laid off from my job indefinitely due to COV-19. I want return the ring I purchased on November 16, as soon as possible, because, I am not financially able to pay for the ring. I got laid off due to CoronaVirus COV-19 Pandemic. I have no money to pay for this ring right now. The manager at *** in Panarama City, California refused to return the ring. I have no money to pay for the ring. I am within the time frame to return this ring. It's only been 20 days. I have ten more days before the return policy expires. Here is what the return policy states: ("30-day Return Policy If for any reason you are not satisfied, you can return your itemWITHOUT custom engraving in its original condition within 30 days of the order date for a refund or an exchange. Note: ***'s *** is not responsible for any returns lost in transit.")
The complaint has been investigated and resolved to the customer’s satisfaction.
*** Jewelers cannot find my "receipt" for a warranty or "registry" and cannot provide me the information being reported to the Credit
Jewelers cannot find my "receipt" for a warranty or "registry" and cannot provide me the information being reported to the Credit Bureaus. I have been in contact with *** Jewelers Customer Account Manager *** in regards to a "Charge Account" that is being reported to all three Credit Bureaus in the amount of $609.38. On July 14th, I was able to confirm via phone conversation, that the"Charge Account" that is being reported is not for "Merchandise" however for a "registry" or insurance on a product that *** sells. I was then transferred to their Credit Account Manager, Angie, who then confirmed to me via phone conversation, that she "could not find anything" in regards to a receipt, or purchase on my behalf of the "Charge Account" that is being reported. I then requested for the account to be Deleted & Removed due to the fact that this information cannot be produced and that the Credit Account Manager confirmed to me that there is no information that she can produce and that this information is being reported negatively to the Credit Bureaus. I was then contacted by ***, and he stated to me that "Due to COVID-19, we cannot produce these documents right now." Which has led me to the Complaintsboard.com. In conclusion, *** Jewelers has confirmed to me that they "Do Not" have the information that they can provide me to show what the "Charge Account" is being reported on or for what purchase. This information is false and illegal and it must be Deleted & Removed within 30 days of not procuring the proper documents.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a 14k gold chain from Daniels online
I ordered a 14k gold chain from Daniels online. It came in the mail later than expected but that was not their fault. The day I got it was 12/23, that night I opened the package and pulled out a broken chain. The clasp was broken completely, which I have pictures of as well. This being a Christmas gift, I wanted to get it fixed or replaced as soon as possible. I went to the arrowhead store where I explained the situation. The assistant manager there told me they didn't have the chain in stock and it would take two weeks for me to get it. I asked if they could fix it and she made me try a store down the ways that it can be fixed and said she's give me a coupon for that store. I didn't like that they were making me pay for a repair but oh well, I wanted it done. I went to that store and they tried charging me $85 for the fix. After that I went back to the store where I finally gave in and said I'll just take the two weeks and exchange it. She then said she couldn't do that anymore because I was the one that broke it. I asked them if they could fix it and they said no. All they gave me was their toll free number on their site and said to call them. I left and called them the following Monday. Monday they told me I can return it and that they'd send me a refund email but never did after a couple hours. I call again and explained the situation, again they never sent that email. I'm stuck with a broken chain and a bad taste in my mouth for some of the worst customer service I've ever had. Product_Or_Service: 14KT Yellow Gold 18" 2MM Lobster Clasp Singap Order_Number:
The complaint has been investigated and resolved to the customer’s satisfaction.
My situation is at the moment I am going threw hard ship
My situation is at the moment I am going threw hard ship. As of the month of October so on 10/14 I called the Daniels customer service requesting a lower payment . My payments being 178 around there , mind you when I made my last purchase I asked why my payments went up and they assured me after a couple months my payments would go down. And I explained the situation and he made everything see all good and I was going to get a call back regarding my situation and he said I would get a call on 10/15 around 12 because that was a good time for me. On 10/15 it's 12am and icall the Daniels customer service to see what was going on and they had no idea what I was talking about. So I got very upset and over whelmed to the point my blood pressure shot threw the roof.. so I asked to speak to a manager and I spoke with *** and explained the situation and the previous man who with his incompetence was negligent to put anything down on his notes.. there was no nothing that I called.. so *** explained that I have till nov I think 2 or 3 to pay 260 and after my payments would be 120 & I had no choice but to accept that.. because that was the only option given to me which I feel is not right me being a loyal customer and all of the stuff Daniels has put me threw...and so today on 10/16 I received a letter from Daniels saying due now is 356.. which is confusing because I just spoke with someone regarding the situation of my hardship the month of October I'm tired of there games with me. I'm feeling very discriminated by Daniels. I have had many problems in the past with them. I have filled a sexual harassment report, and I just closed a dispute with them. Now I feel it's there way of repercussion towards me
The complaint has been investigated and resolved to the customer’s satisfaction.
These people are a RIP OFF!
These people are a RIP OFF! I walked in there with good credit, left out with a domino effect of problems. Can't remember the rep here in Las Vegas, NV - but they are completely manipulative. She informed me that I can finance jewelry and having enough finances to do so, excellent credit, etc.. I figured why not. I was happy with my ring until I noticed my finger started to itch. Not paying too much attention, I'd just nudge the ring or scratch under it with my nail. I never sleep with my jewelry on so again, never thought anything of it. She begin by telling me before I financed the ring that she'd see if I qualify to reduce interest. I said sure. What she DID NOT SAY WAS THAT THE INTEREST WILL BE PAID TO ANOTHER MERCHANT AND THAT I ACTUALLY TOOK AN ADDITIONAL HARD INQUIRY AND OPENED AN ADDITIONAL CREDIT CARD IN MY NAME! I DID NOT AGREE TO THIS NEITHER WAS THIS EXPLAINED TO ME! Thinks it gets worse? IT DOES! The ring (which itched the HELL out of me after 10+ hours of wearing it) started to turn my finger green. Mind you, I have PLENTY of GOLD, I am not allergic to gold or any metals. I informed the store that I needed to return this and they would not allow me to. I don't want your service, I want my money back, and to be done with you all! They've been nothing but a headache and a nightmare. And to clarify, I took the ring for my own personal convictions to JARED'S, METROPAWN, & EZ PAWN... This ring that they said was worth "$" and on sale for "$"... Neither one of the above appraised the ring for more than $***. All 3 said the diamonds in them are among the cheapest quality of diamonds. I WANT MY MONEY BACK - PLEASE TAKE THIS CHEAP RING BACK! I contacted Daniels on maybe the 8th day regarding this.. They deliberately prolonged the process to go past 12 days, after I was told a account specialist would get back to me. No call whatsoever! I am DONE with this situation and want it done with.
The complaint has been investigated and resolved to the customer’s satisfaction.
On November 24th I purchased a 14 karat diamond ring for $***, from Daniel Jewelers at the *** Mall
On November 24th I purchased a 14 karat diamond ring for $***, from Daniel Jewelers at the *** Mall. I was being assisted by salesperson *** She helped me pick out the ring and was very helpful. My complaint is that I was misinformed of the return policy. When I asked if I could return the ring I was told that I had 30days and I could return it at any *** I felt comfortable with this because I also read online the same policy. While at the register my credit card company froze my account due to the large purchase amount. I then called my Credit Company and they told me that I would have to call back the next day to security precautions. I then began to use my debit and other credit cards to be able to make the purchase. This was a lengthy process and I was eager to hurry up and complete the transaction. When *** asked me to initial the receipt she did not inform me that I was initialing that understood there was no refunds. I overlooked reading the this all the way through and only saw 30 days just like I was previously told and read online. On the receipt it says " Unless noted above, ***'s is pleased to offer a 10 day money back and 30 day exchange privilege". This is very misleading and deceptive to the buyer. Due to unfortunate circumstances I was unable to gift the ring. So on November 26th, I went to Daniels jeweler in *** and tried to return the ring. They told me they could not because it was not refundable and I would need to return in where I bought it. I drove to Ontario and I tried to stop the *** on her way out and she informed she was off and the *** could assist me. *** told me her *** said that they could only do an exchange because I initialed the no refund statement. I expressed my frustration with her and she said sorry there's nothing she could do but give me an item of equal or greater value. All I want is a refund. I feel like I was scammed by this store.
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently purchased a pre-owned watch from Daniels located at Westfield Topanga Mall
I recently purchased a pre-owned watch from Daniels located at Westfield Topanga Mall. The reason for my visit to the store was because I went to make a payment towards my Daniels Account. As I was about to leave the manager asked me if I was interested in any current promotional item(s). The promotion sounded good to me, since he told me I didn't have to run my credit or make a down payment. He also says by adding a watch i could do another promotion. I pick out a Rolex and later my total comes out to be around $*** and then he says if I want to put a down payment of $165 for Sunbit and it would take off $*** just to later ask if I want to sign up for a sync bank account for $*** of credit as well so my Daniel's account would also be lower and me being naive agreed. However, the bank tells him about two or three times I'm not qualified to be approved. No big deal to me since I do work at the mall food court reasonable. However he decided to call and I am not sure what he says but they approve me. Afterwards, he tells me that I owe $195 a month for Sunbit for a year, $62 for sync for 32 months, and $472 for Daniels a month for 24 months. After he says because they are not certified to sell Rolex's it's final sale for the watch. Now that's almost $730 a month leaving me with $40 in my account after I pay all that. Unbelievable. Later on I decide I don't want most of what I got therefore I get a refund for what I can. Just for me to later find out that the watch is discontinued and no longer officially sold.. The value is $*** and I get they can retail for whatever price but to sell it to me for $***? Absolutely ridiculous and it's preowned! Not to mention I went to the actual Rolex store and was told that parts of the watch were not even from Rolex anymore and I can get a newer model for $***. So explain to me how a very old model that was preowned was sold for $***? That is absolutely ridiculous and a scam. Not to mention the Rolex didn't have the paper work or original box. Product_Or_Service: gent's oyster perpetual date just watch
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Daniel's Jewelers complaint handling
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Daniel's Jewelers Contacts
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Daniel's Jewelers phone numbers+1 (310) 665-2110+1 (310) 665-2110Click up if you have successfully reached Daniel's Jewelers by calling +1 (310) 665-2110 phone number 0 0 users reported that they have successfully reached Daniel's Jewelers by calling +1 (310) 665-2110 phone number Click down if you have unsuccessfully reached Daniel's Jewelers by calling +1 (310) 665-2110 phone number 0 0 users reported that they have UNsuccessfully reached Daniel's Jewelers by calling +1 (310) 665-2110 phone number
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Daniel's Jewelers addressPO Box 3750, Culver City, California, 90231-3750, United States
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Daniel's Jewelers social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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