Humana review: Everything!!

Terrible services, customer services half the time have no clue what they are doing. I have been calling humana every other week since june of this year! i have changed my plan at least four different times with them. I have changed my primary at least five or six different times! i'm on the phone with them now switching my primary because the last doctor, dr. Saria mohammed of conviva care center of winter haven was more worried about my isurance, what kind of insurance i have, how much it cost me each time i went to the er! no referral for a kidney specialist, no referrals of any kind with all my ailments i have going on. Knowing i just explained how i was in the er twice in one week and it's my third trip to the er in the last three months for the same issues and he did nothing so here i am calling humana again! the first primary doctor they referred me to was out-of-network but i did not find out until i went into my account and saw that i had a 'share' for $310.00. Called humana and everybody was clueless. No straight answers from the five people i spoke to! still pending today and that was from september 28th appointment!