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Hertz Customer Care Service

The Hertz Corporation

999 Vanderbilt Beach Rd Fl 3
Naples
Florida
United States - 34108-3508

Customer Support Phone Numbers

Toll-free:
1 800 654 5060 39 12
Mobile:
1 800 704 4473 4 0
Fax:
1 239 643 7885 0 1
Work days:
Mon7 AM - 8 PM
Tue7 AM - 8 PM
Wed7 AM - 8 PM
Thu7 AM - 8 PM
Fri7 AM - 8 PM
SatClosed
SunClosed
 
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Hertz Complaints & Reviews

Hertz - Maryland, Laurel / Car rentals

Se
Semaj Patrick on 2016-04-27
On or about April 4th a few days into my car went to that was clear by the insurance company up until the 12th of April. I received a phone call from the body shop telling me that the car was done I then called the Hertz Rent-a-Car location in Laurel Maryland and spoke to a young lady...

Hertz / I am currently handicap and the Hertz lady in Kona Keahole, HI first made me stand in line , then took a Gold Member that just walked in!

To
Tommy Williams on 2016-04-25
On 4/23/16, Rental Record #580807592 at Kona Keahole AP in Hawaii, first being handicap, I was made to stand in line for a hour or more, than the Hertz lady took a Gold member that had just walked in. She changed my reservation and we ended up with a cab and a rental car. We were removed...

Hertz / Billing of rental car

Cu
Culmer60 on 2016-04-22
State Farm Insurance Company authorized a rental car for me. Their insured Was at fault in an accident after my car was totaled. I returned the rental in a timely manner. I made my own reservation under my own name which had nothing to do anymore with the Insurance Company. My car which I...

Hertz - Florida, Jacksonville / Refusing to return cash deposit

Ki
Kim Carothers on 2016-04-22
I was given a rental car because of a car accident. Insurance company paid for rental but I had to put down a cash deposit because I didn't have a credit card. I was told that I would receive my deposit upon return. That was a lie. Was told at return that within 5-7 business days I...

Hertz Rent A Car - Colorado, Frisco / Overcharge on Car Rental

Ma
Marion Mitchell on 2016-04-09
Rental Nos. Marian Mitchell - RR526491556 - 03/21/16 to 03/25/2016 Anthony Froude - RR528851676 - 03/24/2016 - 03/25/2016 My Husband and I separately hired cars from Hertz, Frisco, Colorado as per the above dates. Both rentals were for medium sized vehicles. As I was unable to contact the...

Hertz Rental Car - Tennessee, Hendersonville / Unauthorized Charges

La
Laura Taylor Whitworth on 2016-04-07
I was in a rental car due to an accident. I was in the car from January 15th through March 1st. My insurance company paid their limit on the rental. The body shop that repaired my car picked up the balance due to issues that occured when they were making repairs. A month later, I have...

Hertz / Refusal to accept cash payment

Ri
Richard Prégent on 2016-04-06
NO REACTION FROM HERTZ ! We are still waiting for a response from HERTZ concerning our complaint on the method of payment. When I returned the car and wanted to pay in US$ cash I was refused citing only ‘’company policy’’! Paying on my credit card entails a 30-40% increased cost because of...

Hertz - Florida, Miami / mini van not ready,waited 4 hrs

Ra
RR 525000140 arrived and car not ready, women at the counter not polite, she told us you have to wait for the next available van and dont know how many time that will be.I had a paid voucher ;After we received the car we went for dinner and our window was broken outside a Wendys restaurant near...

Hertz / Lies about damage to car.

Gr
Greg&trin on 2016-04-05
Date of Loss. 11/18/2015 case number 22-2016-06808 2A Hi My wife had a car rental because of an collision she was involved in, the rental was set up through a third party. when we picked up the car every thing was fine we had the car for about one week and she had only used it for travel...

Hertz Rental Car - Texas, San Antonio / Reserved Car - Paid in Advance - Reservation not honored

Ma
MaryUSA123 on 2016-04-05
My company booked a package through Travelocity. Hertz was the rental car company. Two employees traveling together. Rental car under one employees name. That employee missed the flight. The second employee went to pick up the car. Hertz wouldn't honor the original reservation. We ended up...

Hertz - New Jersey, Newark / Car rental

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Raoni Guedes on 2016-04-04
Rental record number: 529356225 Reservation number: G8700921825 Rental location: Newark Librety Airpt Problems description: . I made the online reservation to a Compact car, which in the description showed to the customers a "Ford Focus" or similar vehicle. When I checked in to get the...

Hertz / Switzerland/Geneva Airport

An
Andreas Schneider on 2016-03-30
Hertz Switzerland THE WORST SERVICE EVER! I rented one of your cars, through the Lufthansa website, for two months. During this time I had to change car twice due to the lack of maintenance Hertz gives its cars. Besides the bad service I have been charged extra fees, which should be...

Hertz / On site manager customer service

Tj
tjdurkee on 2016-03-27
The manager at the Tampa airport on Sunday March 27, 2016 at around 0900 was exceedingly rude. In all my extensive travels, I have never met anyone in the travel industry that was so rude. I presented to the customer service counter with an overcharge and the staff there indicated that the...

Hertz Rental Car - Georgia, Columbus / Reservations that were not honored

Go
goldenlip on 2016-03-11
I booked a online reservation with Hertz rental car for February 14, 2016 to go to a funeral. When I arrived, I was told that they didn't have any available cars. I asked how that was possible since I had a booking number. I was then nonchalantly told they had been over booked. I asked why...

Hertz - Virginia, Forest / Car rental spain

De
Dennisjclay on 2016-03-11
Rented car in spain. Car had marks as listed on contract. When I got back got back, the gentleman said I had scratches on the sides. I did have to park near bushes on Both sides but they are scuffs not scratches. Scratches I could bave covered In an automatic car wAsh. The Local rental...

Hertz / San Jose Del Cabo Hertz Agency - Beware!

No
NotReallyxxx on 2016-03-08
Warning – this is not primarily a rental car business! The business model at this Hertz concession seems to be an insurance agency first, a timeshare marketer second, and a rental car business third. When you arrive at the airport, before you go through customs, there is a row of counter...

Hertz - Texas, Baytown / Unethical behavior and very poor customer service

Re
Reviewer10278 on 2016-02-23
On Friday 19th Feb. 2016, I rented a Sentra mid size vehicle from Hertz of Baytown, Texas, 77521 for the weekend to return on Monday 22nd. Rental Record # 195617881. Within 1 hr of receipt of said vehicle it stalled in a Walmart car park. The vehicle was only shutting off when you tried to...

Hertz Italiana Spa / Credit Card invoice by HERTZ ITALIANA SPA ROMA (ITA)

Mr
MR Xerxes on 2016-02-20
I have received invoice to my Visa credit card By HERTZ ITALIANA SPA ROMA (ITA), dated 11th of February 2016. Sum is -47, 10 Please, could you check reaseon of Invoice and I appreciate any extra information. I haven't use any services by Hertz during last 4 months and I haven't regornize...

Hertz - California, Fairfield / Car rentals

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Reviewer83030 on 2016-02-16
So I want to rent a car because my cars at the shop at the North Texas in Fairfield California there's two African-American guys that don't even smile they just look at you like oh my God and they're charging me $50 I don't have a card to you know get over there so they're charging me $50...

Hertz - Florida, Fort Lauderdale / Car Rental

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BGRaaine on 2016-02-12
UPGRADE SCAM IN Fort Lauderdale The rental agents are very likely paid commissions for total dollar value or rentals or upgrades. The SCAM You order a compact car and when you get to the agent you are offered an upgrade that you cant refuse. BUT, the total cost is not disclosed. Just the...

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