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Hertz Logo

Hertz

The Hertz Corporation

850 Seagate Drive
Naples
United States - 34103
Customer Care
Phone:(800) 654-3131
Mobile:(800) 704-4473
Fax:(239) 643-7885
International phone number: (800) 654-3001
 
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Hertz Complaints & Reviews

Hertz - misleading customer

Posted: 2014-12-18 by    Harsha k
Complaint Rating:  0 % with 0 votes
The rate i was quoted included damage protection. The damage protection was almost third of the car rental. The sales agent did not tell me this and did not inform me that it was optional and that i could decline it. other rental car companies do not include this in the quote. Extremely deceptive...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Rental - overcharge

Posted: 2014-12-17 by    Candy Parlee
Complaint Rating:  0 % with 0 votes
Reserved a Explorer but after doing so was told one was not available. Ended up with a minivan. Rented beginning on October 9 returning on October 21. Was told there would be no upgrade fee. Upon returning the car was charged $55 for gas refuel when the tank was full. Charged $96 for upgrade...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Charged without knowing it for a car i didnt want

Posted: 2014-11-27 by    Colinuk
Complaint Rating:  0 % with 0 votes
I flew in to LAX after a 11 hour flight from Paris, all told, due to nosiy plane and other issues had been up for around 24 hours.

We [ three of us ] had pre booked a RAV4. When we got there, the Ref number we had was not found - even though i had been charged already - and no...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - overcharged

Posted: 2014-11-13 by    chetan.HG
Complaint Rating:  0 % with 0 votes
I have called customer service 3 times in the last two days. I was charged an extra day ($78) on the rental for returning the car 30 minutes late. Every time I call customer service, they try to transfer me to the local office, but that always goes to a full mailbox and after having been on...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Car Rental - Stolen phone

Posted: 2014-11-12 by    T S D
Complaint Rating:  0 % with 0 votes
Rented for the weekend of Oct 17 at the Denver Airport. The reps that helped to get and return the car were great. We left and took shuttle to airport and realized my husband left his phone in the car. Not 20 mins since we turned in the car and he was back to get his phone. It was already gone....
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Charged for Services I was unaware I was receiving

Posted: 2014-11-10 by    H MacKenzie
Complaint Rating:  0 % with 0 votes
Here's another lesson in reading the fine print... and making sure you actually receive the reservation voucher!

A few weeks beforehand, I pre-paid for a rental car for our honeymoon in Bari, Italy. I had difficulties with the Hertz website and so I completed this reservation...
Complaint comments Comments Complaint country Italy Complaint category Car Rental

Hertz - Bait and Switch Approach

Posted: 2014-10-17 by    Sheila Allen
Complaint Rating:  0 % with 0 votes
On 10/10/14 we reserved a rental car from Hertz Car Rental and used our AAA discount. We received Hertz Corporation Confirmation # G...832 for a mid-sized SUV for pick-up on 10/12/14 @ 11:00am in Mobile, AL at the rate $227.77 and return date 10/16/14. When we arrived at the counter, no representative...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Very bad trip with Hertz

Posted: 2014-10-12 by    dissatisfiedHertzCustomer
Complaint Rating:  0 % with 0 votes
We rented a car from the Athens Hertz agency 12 Syngrou Avenue on 20th July 2014 and gave it back at Preveza airport on 26th July 2014.

The bumpers on the car (Hyundai I20, red color) were full of scratches, but we were told not to worry. Those were taken into account by the...
Complaint comments Comments Complaint country Greece Complaint category Car Rental

Hertz - missing item

Posted: 2014-10-07 by    birnels
Complaint Rating:  0 % with 0 votes
left a $300 radar detector on the windshield of a Hertz rental car. Called the next day but never got it back.
missing item RR 526648975...
Complaint comments Comments Complaint country United States Complaint category Airlines

Hertz Rental Car - paid too much for insurance

Posted: 2014-09-20 by    Sandra hall
Complaint Rating:  0 % with 0 votes
Rented a car thru
AAA for the week we were in Maui, when we got there the rental place told us we owed anouther 476.00 we were not planning on said we had to take out the insurance of course we didnt have an accident but felt like our own car insurance would of covered any damage if...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Pick up time

Posted: 2014-09-13 by    JuliAnne B
Complaint Rating:  100 % with 1 votes
I just got to Fresno to pick up my vehicle today. I arrived 45 minutes early and the lady said that my reservation wasn't until 4:30. I said, "why does that matter? I tried to be as accurate as possible." She said she would check to see if it was ready and then said it wasn't...
Complaint comments Comments Complaint country United States Complaint category Airlines

Hertz - England, West Sussex, Gatwick aeroport, UK - full fuel tank but charged by hertz

Posted: 2014-09-11 by    Mamar
Complaint Rating:  0 % with 0 votes
Hello
I rented the car for three weeks at Gatwick Airport UK (from July
29 until August 19th 2014). I returned the vehicle on August 19, 2014 at 8:00 Am
with a full tank. I filled the tank the first time at Headington (August 17, 2014 in
the evening, £41.7),...
Complaint comments Comments Complaint country United Kingdom, England|West Sussex, Gatwick aeroport, UK Complaint category Car Rental

Hertz - Fuel charge

Posted: 2014-09-11 by    Mamar
Complaint Rating:  100 % with 1 votes
Hello
I rented the car for three weeks (from 29 july to 19 auguste). I returned the vehicle on August 19, 2014 at 8:00 am with a full tank. I filled the tank the first time at
Headington (August 17, 2014 in the evening, £41.7), then I parked the vehicle until August 19 morning)....
Complaint comments Comments Complaint country United Kingdom Complaint category Car Rental

Hertz - insurance added, no consent

Posted: 2014-09-09 by    brzozowskipaul
Complaint Rating:  100 % with 1 votes
Confirmation Number: G3080340967
Pickup Location:
Lincoln Park HLE
2828 North Clark Street
Chicago, IL, US, 60657
My parents do not speak any English, they are visiting from Europe and I made a custom made reservation for them adding the insurance package we...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Not returning deposit

Posted: 2014-09-06 by    Hertzsucks
Complaint Rating:  0 % with 0 votes
I was stupid enough to rent a car from Hertz. I did priceline to attempt to save a few bucks on car rental...unfortunately the company was Hertz. I have rented 3 times from Hertz and had at least 3 failures each time. Other rentals many years ago.


I get to the desk, 2...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - misleading information

Posted: 2014-09-04 by    Michael G. Hall
Complaint Rating:  100 % with 1 votes
Hertz gave me the OPTION of returning the car empty and be charged for a full tank of gas, or returning the car gas tank "full" and be charged nothing for gas. I returned the car with a full tank and told the Hertz attendant. When I reviewed my charges the next day, I saw that I had...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Refund

Posted: 2014-08-26 by    PSAR
Complaint Rating:  0 % with 0 votes
I rented a car in
Greece that had a power steering wheel electrical issue. I contacted Hertz
several times during my stay in Greece. Hertz did not provide any assistance
because there was no service in the area I was. I had to find my own mechanic
to assist with the...
Complaint comments Comments Complaint country Greece Complaint category Car Rental

Hertz Italiana Spa Roma - extra charges on credit card

Posted: 2014-08-22 by    Dorothy1
Complaint Rating:  0 % with 0 votes
I rented a car in June 2014 for the amount of Euro 233 in Venice Italy and my credit card was charged together with Euro 80 which was the damage excess refund amount. I now have been charged on my other credit card twice on 23 July 2014 for the amount of euro 42.70 (twice) I have no idea what...
Complaint comments Comments Complaint country Greece Complaint category Car Rental

Hertz Auto Rental - Collision / liability coverage

Posted: 2014-07-24 by    carolyn Marzinsky
Complaint Rating:  0 % with 0 votes
I rental a van from 7-12-14 to 7-19-14 from HERTZ CONF #G2351488E6. The agent that completed the rental ( over the telephone) was Linda #681.I rented with my AAA visa that does have collision/liability waiver coverage. The is a enhanced upgrade. Linda explained that if I declined the Hertz liability...
Complaint comments Comments Complaint country Cayman Islands Complaint category Car Rental

Hertz Rental Cars - Horrible customer service

Posted: 2014-06-30 by    Ryan Hal
Complaint Rating:  0 % with 0 votes
Manager Kyle Mackee and his employees made quite an impression on my fiance and I on June 17th, 2014. My fiance booked a rental car online with her credit card but listed me as the primary driver. This was done through Priceline and according their policy, the primary driver must also be the...
Complaint comments Comments Complaint country United States Complaint category Car Rental

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