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Hertz

The Hertz Corporation

999 Vanderbilt Beach Rd Fl 3
Naples
Florida
United States - 34108-3508
Customer Care
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1 800 654 5060 21 3
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1 800 704 4473 3 0
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1 239 643 7885 0 1
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Hertz Complaints & Reviews

Hertz Car Rental / charges made without consent or knowledge

Mb
MBarnes on 2016-02-06
We rented a car at Heathrow airport London. Three weeks after the return of the car we received an invoice from Hertz showing two charges of 107 GBP each for a penalty charge notice. This was described as a parking fine in Croydon. When we tried to investigate, we were unable to get...

Hertz / Rental agent at Kona, HI, airport

Re
Reviewer24199 on 2016-02-03
Rental contract 184085215 When we picked up the car at Kona airport at 8:55pm on February 1st, the agent refused to add my husband as a second driver. He also gave us no driving directions to our destination, only referred us to a map, which was rudimentary at best. The WORST service I...

Hertz Car Rental - Florida, Naples / Pre delivery inspection

Ma
Mauro Mariotti on 2016-01-27
Rented a car via web at Madrid Airp, Spain. Returned on January 2nd, 2016. Obviously signed the Pre delivery Insp form at the office, not seeing the car parked outside. Scratches were every where on the Rims but one was not reported on the form. When you pick up the car nobody is there to...

Hertz / Bunch of thefts stealing money from my account

Di
Dimachaar on 2016-01-26
I have received 4 messages of 4 transactions deducted from my Visa card on 26-jan-2016 for a total amount of 352€ for no reasons keeping in mind last time I delt with hertz Italiana spa was in September 2015 and the amount was 279€ was deducted from my account already... I will...

Hertz - England, Hertfordshire, Welwyn garden city / Car Rental

Re
Reviewer31607 on 2016-01-13
Arranged online to hire car at Shannon as husband raved about how good previous service had been. Missed flight due to security so went to Hertz hire at Stanstead to see if we could switch rental to pick up at Kerry then drop off at Shannon after 3 days and was told yes but it would cost...

Hertz - Texas, Tyler / Car Rental

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Reviewer80728 on 2016-01-10
I rented a car online and had a friend drive me to the Tyler Airport. I got to the desk and there was a sign stating that they would be back. The sign said they were cleaning, moving or refueling a car. An hour later, I was still waiting. The other 2 car agency agents there stated that the...

Hertz / Billing Discrepancies

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Reviewer52246 on 2016-01-06
Reservation for an intermediate vehicle made on 04-26-2015 with Hertz car rental located in the airport in Cozumel, Mexico. Rental was for Dec. 12, 2015 and returned on the 19th. Rental cost quotation is 131.25 for the week. Upon arrival went to the Hertz rental booth and spoke with a...

Hertz / No car upon arrival

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Reviewer90196 on 2016-01-04
I reserved a car for pickup in Montego Bay Jamaica on December 25. There were no cars available when I got there. Hertz should have known a head of time that based on their bookings that no cars would be available. If I had known then I would have made alternate arrangements for pickup...

Hertz / Withdrawal of EUR 42,70 from my credit card on 30-12-2015

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Reviewer60664 on 2016-01-04
On 30-12-2015 an amount of EUR 42, 70 was deducted from my master card account without any information about the reason. Assuming this action was erroneous the refund of this amount is requested. The last contact with Hertz Italiana Spa was on 12-06-2015 when my credit card was charged...

Hertz / Rental Car

La
Larry Lochner on 2016-01-03
Rented a car at Dubuque airport today. All was going well until I got to my car and found it snowed in. This was unusual as it had not snowed in4 days. I tried for a while to rock it out to no avail. I went back inside and complained and advised the attendant of cars in two spaces that...

Hertz - Oklahoma, Heavener / Car Rental

Jo
Joeps on 2016-01-01
I am a 100% Disabled Veteran. I reserved a full sized car with Hertz. When I got there they said they only had one but it had a 3 foot long break in the windshield right at eye level. Not only was this a problem it was filthy. There was what looked like several days of grime on the...

Hertz Rental Car / Bad Experience at Reagan Airport

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Reviewer46124 on 2015-12-30
I reserved a full size car as I needed the haul adults, 3 kids, and much luggage. Our flight was late. They had only smaller cars available and said it was my fault for not informing them of a 90 minute flight delay. Even if they had been informed of the delay, would they have somehow ran...

Hertz / Poor Service, Bad Attitude

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Reviewer85488 on 2015-12-30
12/30/2015 - Reservation for car rental in my name to pick up car at Reagan National Airport, had to change to my wife's name at the last minute due to arrival issues. When making the change advised agent we both would be driving the car. At the airport the agent would not allow me to...

Hertz / Refusal of driver's license

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Reviewer28941 on 2015-12-30
it is a real shame I was astonishingly refused my car keys upon arrival at AKL airport on the 26th dec 2015 ... because my "french driver's license is not translated into english". It is all the more a shame that 1/ my previous rental was all fine, only a few days before (from...

Hertz / Charging

Gr
Göran Lundberg on 2015-12-29
I rented a car EX798SC at Brindisi Airport 2015-06-30. I got a parking fee. As I don't understand what it said - it was in italian, that I don't understand. So I asked your official to take care of it, if I paid what she wanted. She refused. I even talked to your site manager...

Hertz / Service

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Reviewer74114 on 2015-12-28
I rented a car #158025663 at Lake City 'Toyota'. I was never told that the Hertz location was in a Toyota Dealership with no signage indicating such. I arrived at exactly the Hertz rep. indicated that he was going on lunch break and I would have to wait. He never left the building by the...

Hertz / Car Rental Experience and Fraudulent Charges

Jo
Joey Brasher on 2015-12-23
I had a really horrible customer service experience with Hertz while visiting Orland the week of 12/1/15. Being a Gold Plus member, I am guaranteed the best price on my rentals and when I provided documentation that my son got a better deal on a better rental, they refused to honor the...

Hertz Rental Car / Rental Vehicle

Re
Reviewer97503 on 2015-12-23
I had the unfortunate opportunity to rent a vehicle from Hertz this past summer within the Port Canaveral area. This vehicle had over 60, 000 miles on it, not mentioning the unresponsive brakes and disgusting interior. I didn't realize the brake issue until I was at least 20 miles away...

Hertz - Washington, Bellevue / Fuel charge

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Reviewer32965 on 2015-12-18
12/17/2015 I was getting my car serviced at Michael's Toyota, Bellevue, WA and they took me to Hertz for a rental because they ran out of the cars I could use that I had asked for when making appt. The Hertz employee told me to leave a gas receipt and the rental agreement in the car. When...

Hertz / False Billing Mastercard

Pm
p.m.b. vitanyi on 2015-12-10
We rented a Hertz car in Florence from 16/10/2015 to 31/10/2015 prepaid with voucher no PPV NO 842559. The car was payed in advance several months before. At return the car was carefully inspected: no damage, tank full, etc. I received a bill/card as final settlement STATEMENT OF CHARGES...

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