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Hertz Customer Care Service

The Hertz Corporation

999 Vanderbilt Beach Rd Fl 3
United States - 34108-3508

Customer Support Phone Numbers

1 800 654 5060 76 24
1 800 704 4473 5 1
1 239 643 7885 0 2
Work days:
Mon7 AM - 8 PM
Tue7 AM - 8 PM
Wed7 AM - 8 PM
Thu7 AM - 8 PM
Fri7 AM - 8 PM
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Hertz Complaints & Reviews

Hertz Car Rental / Prepaid car rental at TAMBO in South Africa

pmburgess2 on Jul 28, 2016
Agent couldn't get into our reservation when we arrived at the counter nor when we dropped the car off at the end of the rental. We had prepaid $218.09 for the rental through AAA. We were told there would be a charge that would appear and then disappear on our credit card - some kind of...

Hertz / Rental Car

rt9980 on Jul 26, 2016
Hello I booked Hertz rental car Frankfurt airport Germany through Priceline. It was a disaster. I arrived Saturday around 11am on July 16th to the desk. Hertz said my credit card was declined. I was left stranded over 3 hrs away from my destination in Germany. I spent a whOle day getting...

Hertz - California, Hemet / Billing issues

obaybee on Jul 18, 2016
Rental Record #129032621, 7/13/2016 for Renee Taylor On July 7, 2016, I went online and reserved and prepaid $71.10 for a luxury model vehicle/Chrysler 300. I wanted that make/model for July 13-14. I called the day before on July 12th to make sure they had that model available and I was told...

Hertz Rent - A - Car - California, Sacramento / hertz affiliation in sacramento,california

Carlann Norman on Jul 17, 2016
my husband and i had just spent 11 and a half hours at houston airport prior to arriving in sacramento.we went to the hertz rent a car establishment in sacramento, took there by the airport shuttle.we presented our insurance card which clearly states we would be covered.the attendent didnt...

Hertz / car rental

young.chris82 on Jul 16, 2016
I rented a Mercedes Vito minibus from Hertz at Berlin Tegal airport. I only had the vehicle for a few days during which the black plastic backing to the wing mirror came of when I was driving and got damaged. I retrieved the part and tried to order a replacement but it would not arrive in...

Hertz - North Carolina, Charlotte / Cancelled a confirmed Booking.

I had booked a car with Hertz booking G9910080844 at your 6114 North Tryon office, Charlotte, NC, I had a confirmed booking and when I called them at 10 am the reception says that they don't have cars and will not honor the booking but I could try around 11 am. I reached their office at 11...

Hertz / Rent a Car

Gonca Ulusoy on Jul 6, 2016
We have booked for an Opel Insignia Sedan between the dates 06.07 - 12.07.2016 from Hertz Train Station Office. When we arrive they say that they do not have Insignia and offered an Alfa Romeo and we realised that it's hatchbach. As we have large baggages we could not fit to car...

Hertz - Michigan, Detroit / Did not honor Hertz Check Voucher

Janet Abejean on Jul 2, 2016
I leased a vehicle from June 17, 2016 to June 28, 2016. I flew in from Fort Lauderdale, Florida to Detroit, Michigan. The vehicle was reserved through my son, a Michigan resident, who utilizes Hertz on a regular basis. As with previous history with Hertz, he had two Hertz Check Voucher...

Hertz / Auto rental issues

Marvin McCormick on Jun 30, 2016
I am a Hertz Gold member. I recently rented a luxury vehicle at the LAX location. The car that I was assigned was dirty and had only 1/8 tank of gas! I was in a rush to go to a meeting, so I called about the issue later. I had taken photo's of the gas gauge and dirty vehicle. I left a...

Hertz / Car Rental

m Goldman on Jun 25, 2016
I rented a car from the Hertz located by Hobby Airport in Houston. The car I was given had dings all over it, and the interior was stained badly. And, on top of that, I was charged a deposit on my Credit card, which I never received back. I don't know how this company stays in business.

Hertz - Tennessee, Memphis / Auto Rental

Terri Woods on Jun 25, 2016
We had to rent a vehicle for over a month due to a drunk driver plowing into out truck in the middle of the night on April 17, 2016. Our insurance company uses Hertz. Like I said, over a month later, our truck was fixed. The body shop requested an extension for three more days through our...

Hertz - Kansas, Abilene / Abilene Regional Airport, Abilene, Texas

Maxine Gentle on Jun 23, 2016
June 17, 2016 I rented a car from the Abilene Regional Airport in Abilene, Texas. The agent said the system was down but he would SNAP a rental to me, and put the paperwork in the computer later that night. June 18, 2016 outside Indianapolis, Indiana the a/c went out. I called roadside...

Hertz - Texas, Rockwall / Car rental

japerser on Jun 21, 2016
This all started on June 14, 2016 when we rented a car for our daughter to drive while her car was being repaired. I called AAA to ask if they had a discount and they said at Hertz. I called Hertz and they said they had a car and it would be $153.00 plus a $200 deposit. That seemed...

Hertz - Arizona, Peoria / Billing/Customer Service

DemicaD on Jun 14, 2016
I rented a vehicle from the Hertz Peoria Location. I returned the vehicle on May 22nd before 4:00pm (which is when it was due per the reservation contract). I called the following morning to make sure they received the vehicle and confirm charges/my deposit. The customer service rep...

Hertz - Massachusetts, Medford / Car Rental

Toby Steve on Jun 12, 2016
I was in an Accident with my personal car State Farm Contracts with Hertz to supply Car Rentals, i hit a Deer with the rental, turned in a Claim with my Insurance and they told me to return the rental for another. On 5-31-16 Whilst i was filling out the report about the deer a Hertz Employee...

Hertz / Rental Car Refund

Hertz Customer on Jun 10, 2016
We turned in our Rental Car on the 30th of May and as of today we still have not had our rental deposit returned to us. The staff is very rude and act as though you are wasting their time in trying to get a letter of release sent to the bank to release your funds. I would like to know why...

Hertz Car Rental / Refusal to honor contract for car hire

salparis on Jun 7, 2016
I entered into a car rental contract with RENTALCARS.COM (UK) for a compact car for 10 days, May 8, 2016 to be picked up in Florence, Italy, the Via Borgognissanti location. I have an expat driver's license (no photo--used with the expired license that has a photo). I have used thi...

Hertz / Car Rental

Lou 03 on Jun 6, 2016
I made a reservation online from Hertz to pick up a van on a Saturday at 12:00 pm at their Temecula location (27452 Jefferson Ave, Temecula Ca 92591). Paid online and got my confirmation email. So I went to pick up the van on that day, and was told that they don’t have any cars since 10:00...

Hertz - California, San Ramon / Inconsistent rental car deposit charge policy / Racial Profiling and Discrimination

Concerned -1 on Jun 4, 2016
On June 4, 2016, I rented a car online via Hotwire with payment on drop-off stipulation. I went to the assigned Hertz Rental Car location at San Ramon, CA, to pick up the car, only to be told by the clerk (Robin) and then the assistant manager (Nick Vitalie) that I had to deposit the $577...

Hertz / Unf air charges for cancellation of rental car

Dale Brandstetter on May 27, 2016
The date of the incidents were April 20th to 21st and April 23rd. The only way Hertz gives you to rent a car on the web is to prepay. Then if you need to cancel the reservation early so they can re-rent the car to someone else they charge you a $50 cancellation fee. I have rented from a...

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