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Hertz Logo

Hertz

The Hertz Corporation

850 Seagate Drive
Naples
United States - 34103
Customer Care
Phone:(800) 654-3131
Mobile:(800) 704-4473
Fax:(239) 643-7885
International phone number: (800) 654-3001
 
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Hertz Complaints & Reviews

Hertz Italiana Spa Roma - extra charges on credit card

Posted: 2014-08-22 by    Dorothy1
Complaint Rating:  0 % with 0 votes
I rented a car in June 2014 for the amount of Euro 233 in Venice Italy and my credit card was charged together with Euro 80 which was the damage excess refund amount. I now have been charged on my other credit card twice on 23 July 2014 for the amount of euro 42.70 (twice) I have no idea what...
Complaint comments Comments Complaint country Greece Complaint category Car Rental

Hertz Auto Rental - Collision / liability coverage

Posted: 2014-07-24 by    carolyn Marzinsky
Complaint Rating:  0 % with 0 votes
I rental a van from 7-12-14 to 7-19-14 from HERTZ CONF #G2351488E6. The agent that completed the rental ( over the telephone) was Linda #681.I rented with my AAA visa that does have collision/liability waiver coverage. The is a enhanced upgrade. Linda explained that if I declined the Hertz liability...
Complaint comments Comments Complaint country Cayman Islands Complaint category Car Rental

Hertz Rental Cars - Horrible customer service

Posted: 2014-06-30 by    Ryan Hal
Complaint Rating:  0 % with 0 votes
Manager Kyle Mackee and his employees made quite an impression on my fiance and I on June 17th, 2014. My fiance booked a rental car online with her credit card but listed me as the primary driver. This was done through Priceline and according their policy, the primary driver must also be the...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Italiana Spa - Incorrect charging

Posted: 2014-06-16 by    Andre Moura
Complaint Rating:  0 % with 0 votes
Hello, here is Andre from Brazil. I was charged on my credit card statment for a EU 268, 36 bill that I did not make. This supposed charge was done in Rome on the 27th of May (2014). I hired a car from the 21st until the 25th to drive around Toscany with my wife returning the car in Florence....
Complaint comments Comments Complaint country United States Complaint category Car Rental

Theninehertz.com - Bad services and products as well as rude agent

Posted: 2014-06-07 by    Deci82
Complaint Rating:  0 % with 0 votes
I was upset with the quality of services of the website www.theninehertz.com. I spoke with the agent and he promised to provide the best web services. But their services and products are crap. After several days I already needed their help, but they refused to provide it and told to wait. The...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Hertz - deposit

Posted: 2014-06-05 by    Susan Aldrich
Complaint Rating:  0 % with 0 votes
Returned my rental car two weeks ago. Hertz has still not released my deposit. They are blaming debit card bank. I have never had any problems with the return of a deposit from other car rental companies. The bank has the deposit as pending. I called hertz and got a run around and an attitude....
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Car Rental - Reserved car not available

Posted: 2014-05-28 by    Carluser
Complaint Rating:  0 % with 0 votes
As a Gold member I reserved a full-sized car. When I arrived I was told I was down-sized to a compact for the same cost as a full-sized car.. There was at least two dozen cars in the airport rental lot parked in front of Hertz signs. Only one was a compact, the one I was offered. I went to National...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Italy Car Rental Service - Cancellation fee mischarge

Posted: 2014-05-06 by    mehmetkaldirim
Complaint Rating:  0 % with 0 votes
My name is Mehmet Kaldirim. I have made a car reservation on internet due March 7th with the reference code G13711209E5 for the date March 8th Saturday from 09:00-23:30.

On March 8th Saturday at 09:00 i was ready at the Milan Centrale Hertz office. But we couldn't rent the...
Complaint comments Comments Complaint country Italy Complaint category Car Rental

Hertz - Charges

Posted: 2014-04-07 by    Patrick Bartolo
Complaint Rating:  0 % with 0 votes
Good evening,

We booked a car through Rentalcars.com and the car given as a Ford Focus and the car provider was Hertz. The car was used from 28th MRCH TILL THE 31ST MARCH. We paid immediately online when we booked. Unfortunately although we filled up the tank with diesel prior...
Complaint comments Comments Complaint country Italy Complaint category Car Rental

Hertz Corporation - $2,036 Overcharge

Posted: 2014-03-15 by    Randy Steinberg
Complaint Rating:  100 % with 1 votes
Our son didn’t do the right thing and returned his car (on
time – no damages) at a different Hertz facility 65 miles away from where he
should have (Rental #175706720).
Hertz provided him no receipt – stated everything was okay –
and then took...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Fired local rental manager

Posted: 2014-03-15 by    Wayne Trigg
Complaint Rating:  100 % with 1 votes
I am a Presidents club member and have rented from this location for about 4 years. I the manager (Steven) was always friendly and always greeted me by name. He is a young man in his 30'S? with young children. When I went in to say hello on Friday they said the district manager just fired...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Car Rental - Thieves

Posted: 2014-02-26 by    m-maier
Complaint Rating:  0 % with 0 votes
I rented a car for one day in Germany, Frankfurt Hahn. I booked the car in Internet for early morning at 4 AM, but in office was no one. I waited 3 hours, very tired, was cold, when I got the car, I saw tiny scratch. I took photo just in case. When I went to home, week later Hertz got form my...
Complaint comments Comments Complaint country Estonia Complaint category Car Rental

Hertz Italiana Spa Roma - Indiana, Syracuse - Admin fees for car fines

Posted: 2014-02-16 by    legrand1
Complaint Rating:  100 % with 2 votes
In early January my Visa statement showed HERTZ ITALIANA SPA ROMA charged me €341. I rang Visa and had payment reimbursed as no explanation or authority from me (Visa did write to state that if payment was legitimate they would re-instate the debit)
On 14th Feb HERTZ ITALIANA SPA...
Complaint comments Comments Complaint country Italy, Indiana, Syracuse Complaint category Car Rental

Hertz Italiana Spa Roma - Hertz

Posted: 2014-01-14 by    Alfredo Fe De
Complaint Rating:  0 % with 0 votes
I received a charge of usd 121, 79 dated 27 november 2013 on the credit card of my wife and she never was in Italy last year.
He rented a car to Hertz on 2010
Some body can explain
alfredoferriolo@gmail.com...
Complaint comments Comments Complaint country Italy Complaint category Car Rental

Hertz Rent A Car - bait and switch tactics

Posted: 2013-12-16 by    DV Fulton
Complaint Rating:  0 % with 0 votes
STAY AWAY from HERTZ!!! We rented from Hertz because their website was the only one that claimed you could rent "This exact Model" and due to the number of people on our trip, we needed a specific sized car. Upon arriving at the rental desk, we were detained for more than an hour while...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Car Rental - misrepresentation of rental agreement

Posted: 2013-12-08 by    gwin62
Complaint Rating:  0 % with 0 votes
Good Day
I went to the Hertz location in Palm Beach, Fl. to pick up my mid-sized car only to find they did not have one. The agent explained since I am a "GOLD MEMBER" that I was being upgraded to a mini-van. I explained that I have a 7 hr drive and a mini-van was not acceptable....
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Italiana Spa - Hertz charges

Posted: 2013-11-27 by    S G Haga
Complaint Rating:  0 % with 0 votes
I have just received a charge to my debit card of EUR -43, 00 plus a second charge for the same amount the same day 27.11.13. . There is no explanation for this charges. The car was returned in Rome, Italy on August 5, 2013. I have a feeling this a scam and feel unprotected.
Please help...
Complaint comments Comments Complaint country Italy Complaint category Car Rental

Hertz - Unreasonable Charges

Posted: 2013-11-25 by    Ma Ming
Complaint Rating:  0 % with 0 votes
I have sent 2 mails to Hertz Gold Service but no any reply, Please check mail below:

My Golden Card No. is : 59642970.

I have rent a car in Frankfurt Airport on 1 Nov 2013, and return on 3 Nov 2013.

I got a unreasonable charge in below description,...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Italiana Spa - MONEY TAKEN FROM MY CREDIT CARD

Posted: 2013-10-29 by    Eamonn Young
Complaint Rating:  0 % with 0 votes
A payment has been taken from my Access Account without any notification or explanation. An amount of €42.70 has been deducted by Hertz Italiana Spa. I hired a car in May this year and paid my bill in full at the time.It is now the end of October and Hertz decided to take money from my...
Complaint comments Comments Complaint country Italy Complaint category Car Rental

Hertz Car Rental - Ontario, Toronto - Misrepresentation

Posted: 2013-10-18 by    nigel d
Complaint Rating:  0 % with 0 votes
I recently booked a hertz car rental online without any extras included. On arrival at the airport I was asked by the representative whether I would like additional liability insurance. I was travelling with two others and we discussed this at length between us and the representative and decided...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Car Rental

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