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Hertz Customer Care Service

The Hertz Corporation

999 Vanderbilt Beach Rd Fl 3
Naples
Florida
United States - 34108-3508

Customer Support Phone Numbers

Phone:
+1 800 654 3131 0 0
Work days:
Mon7 AM - 8 PM
Tue7 AM - 8 PM
Wed7 AM - 8 PM
Thu7 AM - 8 PM
Fri7 AM - 8 PM
SatClosed
SunClosed
 

Hertz Complaints & Reviews

Hertz / car rental

Ni
Nija Hicks on Jan 20, 2017
Nija Hicks 803-645-1257 RR# 655513876 I rented a car from Hertz on York St in Aiken, SC on 1/18/2017 for $45.10 which was prepaid. I was told that a $200 hold would be placed on my debit card and returned as soon as I returned the car on 1/19/2017. On 1/19/2017 I returned the car within...

Hertz / Car damage claim

Sa
SarahKSaunders on Jan 19, 2017
On Thursday 12 January 2107 I received a letter in the mail requesting I pay a large amount of money to Hertz for my personal car damaging a Hertz rental car. There was no information on the letter about the apparent incident except for the date and the 2 cars registration numbers. I knew...

Hertz / Hertz clerk and misrepresentation issues

Je
Jermamale Sanders on Jan 19, 2017
On January 18th I had a car reserved to be picked up at Corpus Christi Airport. When I went to the Hertz Rental desk to pick up the car, the woman took my driver's license and my husband's. She said we would have to pay $13.00 per day for my husband to be listed as an additional driver...

Hertz / Theft

Ca
Cassandra J Bartlett on Jan 17, 2017
Terrible service from day 1! I had a rental car for 4 months due to a recall on my daily vehicle. Hertz started charging me a daily rate of $36 when they messed up the contract with the car dealer, then refused to refund the charges. I returned the car and left a security key fob attached...

Hertz / Rental car

Ch
Charles Balka on Jan 16, 2017
I rented a Hertz car through a third party and arrived early to pick up (was able to get earlier flight). However, it does not pay to be early. Your attendant (or your inflexible policy) did not allow a two hour early pick up. If I returned it two hours late, I would get charged extra, so...

Hertz / Release of on hold fee

Do
Dontrentfromhertz on Jan 16, 2017
Rental # 590770095. Hertz put $230 On Hold. Returned car on Dec 21, 2016. Told funds would be released in 24-48 hours. On Jan 4, 2017 funds not released. Told to call my back provide them with #936576 per idrissa Thiam. Jan 16, 2017 my bank still hasn't received notification from Hertz to...

Hertz / Very poor customer service

Mj
m_j_k on Jan 14, 2017
have had following problems with hertz in Dallas and Midland 1) making a reservation seems pointless. They never seem to have the car you book. During my last stay I had 3 cars. Not one of them was the car I originally reserved. 2) for the second time in two months a car needs maintenance less than...

Hertz Corporation / Deletion and suspension of membership hertz corporation

Gi
Gillian Cox on Jan 10, 2017
File# 1104270 I am sending this complaint to John P. Tague (CEO) Hertz and James D. Tuton (CEO) American Traffic Solutions CC: Robert Clark of Back Office Services On January 3 2017, Robert Clark suspended my services without provocation. Hertz Corporate Office reversed $180 traffic violation...

Hertz / Company

Me
meme on Jan 9, 2017
On 12/16/2016 I rented a car from hertz in Garden CA and brought the car back on 1/9/2016 hours for the location say 7:00 to 1800 which I was there by 7:30 and you guys didn't arrive to almost 8 made me late to my job 2 hours do to the false advertisement in your door put me in bad...

Hertz / Phone stolen from car - unethical behavior -

Eb
Ebrock on Jan 9, 2017
On friday January 7th at approximately 9am i dropped my car off at the hertz miami airport. I went to cashier which was in garage and immediatley realized my phone was gone. THis is within five minutes. I sent my son back to the car and the car had been taken to be cleaned. It took them...

Hertz Las Vegas, NV / Unauthorized charges, poor customer service, rude employees

Pa
Pamela Burrell on Jan 8, 2017
Hertz is a national company that is suppose to have trained professional personnel. Hertz is suppose to be above and beyond the others in car rental companies, but I have found different. I am a gold member and was treated rudely by counter agents and customer service agents as well. I...

Hertz / Unethical behaviour and unsafe car

Pa
Pallav Raghuvanshi on Jan 7, 2017
One of the worst experience with the car and the service. The car provided to me was 2016 Hyundai (license number NY HEG5189). When we picked up the car the tank was 6/8th full and the car was not clean at all. When we asked for any other car we were informed that all other cars have been...

Hertz Rental Car Company / Hertz

Do
dorisduvall on Jan 7, 2017
I am very dissatisfied with Hertz rent-a-car corp. /employees, agents, etc. I do have a reservation in March 2017. This only took (4) tries to get this done. Agents do not speak well, & are not helpful. They also seem to lack knowledge of what their job entails. On hold for 1 1/2hr, . A...

Hertz / Rental car

Je
Jesus A Bejarano on Jan 6, 2017
Last 29 of december I booked a car with hertz cancun (Office branch: 21 xcaret av, cancun) from 30/12/2016 to 3/12/2017. When I arrived to the venue to pick up the car, the hertz staff in a very rude mood told me that they were out of cars and they could not give any car. The problem i...

Hertz Car Rental Downey California / Charges on return

Li
LINDA E KLEVEN on Jan 5, 2017
I linda kleven & jeffrey travers rented a car from hertz 9462 firestone blvd downey, ca 90241 from 12/20/16 to 12/31/16. Rental # 590088612. Was not informed 12/31/16 they closed early and must return before 13:00. (Arrived 13:10 & office closed) returned car on 01/04/17 and alyssa herrera...

Hertz / Unauthorized credit card charges

Ja
James Caswell on Jan 4, 2017
Gentlemen: Please see attached letter dated December 12, 2016 regarding your Lomita, CA office overcharging me for a rental car. I would appreciate a timely response, as you have over-charged my Wells Fargo debit card by $1, 500.00+. I have been a loyal Hertz customer for over 30 years and...

Hertz / Frustrating customer service

Ze
Zeev Kirshenbaum on Jan 4, 2017
Dear folks, I had a car reservation, to be picked up in NYC (Hertz Reservation number: H1543178666). I was supposed to pick it up in the evening of Dec-29, but unfortunately fell sick that day, and we decided to stay an extra day at the hotel. On the morning of the pickup day Dec-29, I...

Hertz Rent - A - Car / Reimbursement of advance deposit invoice # 86246066-4

Mo
Mohammed AlAlami on Jan 3, 2017
Attn. O/D, Good day, your two support tickets opened under the following reference (203566 created on 23Nov16 & 203917 created on 05Dec16) it has been over a month but there is no response from your side it so unfortunate that dealing with world renowned company I have to wait so long...

Hertz / Rental car

De
Deb Kelly on Dec 30, 2016
I rented a car through Hotwire.com and I paid when I made the rental. After I got to Phoenix, AZ on December 21st Skyharbor airport I was shuttled to the rental lot. After using the self service machine and speaking to a guy on the phone I told him the price he was charging was to high and...

Hertz Rental / Advantage / Customer service

Be
BeyondBlessed Shelita on Dec 30, 2016
While waiting to retrieve a rental car 12/30/16 approximately 10:22a.m. at the location (13040 I-10 Service Rd. as the young lady whom was working alone to service 6-7 customers the manager refused to answer the telephone or come and assist as a team manager would do. The young lady...

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