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The Hertz Corporation

999 Vanderbilt Beach Rd Fl 3
United States - 34108-3508
Customer Care
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Work days:
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Tue7 AM - 8 PM
Wed7 AM - 8 PM
Thu7 AM - 8 PM
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Hertz Complaints & Reviews

Hertz - Ohio, Marshallville - Overcharged me through deception

Posted: 2015-11-24 by    Reviewer77300
Complaint Rating:  0 % with 0 votes
I prepaid online for a rental car which I picked up at Orlando National Airport on November 11, 2015. I went to a kiosk and spoke via telephone and skype with a service representative in order to check in a pick up my car. I told the man I had prepaid. He asked me if a Nissan Altima was acceptable....

Hertz - Unethical behavior and charge

Posted: 2015-11-16 by    Ilan Sharon
Complaint Rating:  0 % with 0 votes
Rental record # 126273991 Vehicle 01898/ 7383722, license VA VHT2256 On November 15th 2015 I returned the above Hertz rental car in Union Station Washington CD. 1. The car return sign was pointing to the entrance to the parking lot. I spent 15 minutes, looking for the car rental return place...after...

Hertz - California, Mission Viejo - Rental car

Posted: 2015-11-12 by    Reviewer45437
Complaint Rating:  0 % with 0 votes
My wife pre-paid Priceline for a Hertz rental car in Tampa for 11/11/15: her father died the afternoon she was to depart. I contacted Priceline inquiring about refunding the payment to us as a result of these extenuating circumstances. Priceline’s shameful reply was to cite corporate policy...

Hertz - Nevada, Las Vegas - Unauthorized charge

Posted: 2015-11-11 by    Reviewer10812
Complaint Rating:  0 % with 0 votes
On 11/8/15 I rented a car at Hertz Airport through my Platinum American Express Cart and received the Gold service. On 11/10/15 I returned the car after having used only 10 miles. When I returned the car it had a full tank 8/8. Then I was told that even though my tank was full unless I had a...

Hertz - California, Los Angeles - Rental car charge not mine

Posted: 2015-11-07 by    RobertCSwanson
Complaint Rating:  0 % with 0 votes
I have sent twice information verifying I was not in Los Angeles or California the week Hertz is charging me $290.28. Then I get a message that the claim will not be overturned from you Credit Claim Department. I will call them on Monday and talk with Supervisor. I am extremely angry that this...

Hertz Italia Spa Roma Car Rental - Fine for car rental

Posted: 2015-10-31 by    Reviewer45455
Complaint Rating:  0 % with 0 votes
I was in Italy in March 2015. I rented a car from Hertz. When I got back to the States, 3 months later I notice there was a $42 charge on my CHASE credit card regarding a verbal fine from Hertz Italiana SPA. I called CHASE and disputed the charge. CHASE initially credited it back the amount...

Hertz - Car Rental

Posted: 2015-10-28 by    Jeroene1969
Complaint Rating:  0 % with 0 votes
Very bad experience with Hertz Rent a Car Wexford IRL. Made reservation for car rental through Ryanair. Arrival with family on Friday night October 16, 11pm. Lady at the desk convinced me to take upgrade and charge for full tank and insurance. She showed me some pictures of the car (VW Golf)...

Hertz Rental Cars - Double Billed for a Rental

Posted: 2015-10-19 by    Reviewer47033
Complaint Rating:  0 % with 0 votes
My sister and I went to Illinois suddenly for my mother's illness and booked our airfare and Hertz rental car. All travel arrangements went fine. Our mother passed away that day and a day or two later I made flight and pre-paid Hertz rental arrangements for my brother-in-law to come for the...

Hertz Car Rental - Illinois, South Holland - Car rental not available, poor customer service

Posted: 2015-10-18 by    radiowebb
Complaint Rating:  0 % with 0 votes
I submitted an online reservation using my DISABLED AMERICAN VETERANS discount for a 5 Passenger Standard SUV, (Chevrolet Equinox or similar), on 10/08/2015. I arrived at the HERTZ CAR RENTAL located at 254 West 162nd Street in South Holland, IL at 8am on 10/14/2015. I was greeted by an African...

Hertz - Outrages overcharge for fule

Posted: 2015-10-09 by    Reviewer85284
Complaint Rating:  0 % with 0 votes
I rented in the Charleston S.C airport. I didn't have time to refill the fuel and was charged $9.99 per gallon for a total $140 additional cost for the rental. I understand that I should have read the fine print on the costs but to be charged approx. 5X what the typical consumer pays is outrageous....

The Hertz Corporation - Texas, Houston - Rental car was not ready. Customer service was extremely poor.

Posted: 2015-10-08 by    Reviewer78697
Complaint Rating:  0 % with 0 votes
Made a reservation for pickup on September 17, 2015 at the Las Vegas McCarran International Airport. I am a long time loyal Gold Plus member #54316188 Upon arriving at the rental car location, I was devastated to learn that the vehicle for which I'd confirmed was not available. I arrived in...

Hertz - Toll road charges

Posted: 2015-10-03 by    Reviewer93266
Complaint Rating:  100 % with 1 votes
If you rent a car from Hertz Rental in an area that has toll roads that do not allow you to stop and pay the toll, Hertz Rental will charge you for the toll fee plus a service charge PER DAY! Does not matter if the car was driven that day. This is not mentioned at the time of rental...nothing...

Hertz - Michigan, Charlevoix - Worst experience ever

Posted: 2015-09-29 by    C.archer
Complaint Rating:  0 % with 0 votes
We rented a car to travel down to Florida, first we got a way smaller car than we wanted but no big deal we dealt with it. Second we traveled all the way to the Georgia Florida line and codes were popping up on the dash... while the place we rented from was descent about it and told us to go...

Hertz - Refusing to acknowledge a filed complaint

Posted: 2015-09-24 by    Reviewer95538
Complaint Rating:  0 % with 0 votes
I rented a vehicle from the Clarksville TN Hertz outlet last fall. When I returned the vehicle I registered a verbal complaint. Not getting the response I expected, I asked for the email address of someone to whom I could register a formal complaint. I was given an email address -- after two...

Hertz - Overcharge

Posted: 2015-09-17 by    Reviewer44999
Complaint Rating:  0 % with 0 votes
Rented a car in phoenix az on 9/3/15. Reservation was for cheapest - tried to upgrade us to a mustang at 3 times the price - told them no extras - advised us the tax was 49% and that's why.
Took a basic car and as we drove away, we looked at bill and saw extra charges of $124 for...

Hertz - Rental car stolen

Posted: 2015-09-13 by    Reviewer12756
Complaint Rating:  0 % with 0 votes
This is quite an emergency!, my children n i went to pa. , we were two n half hours away from ny manhatann! The statue of liberty, so we r off t going, get there, well oh god, my children come up missing, n the hertz rental car! Where the bouble hell r my children? Oh t car, i said i dont give...

Hertz - Northern Ireland, County Antrim, Belfast City| - Appalling service - terrible

Posted: 2015-09-09 by    Reviewer77808
Complaint Rating:  0 % with 0 votes
I work abroad and have special holidays with my children who are at school in the UK.

One such time was recently in August this year when I flew home to collect my children and take them to visit family in Ireland.

I flew from Dubai to Birmingham, collected the...

Hertz - Mississippi, Jackson - Deposit

Posted: 2015-09-08 by    Reviewer76790
Complaint Rating:  0 % with 0 votes
I reserved a car with Hertz that was prepaid. They took out $155 dollars. When I arrived at the airport they told me additional 255 dollars. At that point I cancelled the car. The company is stating they are taking my 100 dollars because it was less than 24 hours. But they never mentioned when...

Hertz Auto Rental - Received confirmation but location closed

Posted: 2015-09-07 by    Jerry Hawkins
Complaint Rating:  0 % with 0 votes
Original conf #G6541452949 pickup a midsize on 8/7 at 41130 Nick Ln Murrietta. Location closed. Customer support wanted to move reservation to the next day AND increase the rate. After talking to supervisor Eric received rate of $151.53 receiving six dollars off for being delayed a day. Was...

Hertz Car Rental - Rental car

Posted: 2015-08-31 by    Lexus3015
Complaint Rating:  100 % with 1 votes
First of all I tried calling friday to put in my complaint, but it was after hours and I was working..My family and i made plans on going to key west for the weekend, the whole way there the car I rented from hertz car rental, tire's are bold, car pulls to the right, the windshield wiper's weren't...

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