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Hertz Logo

Hertz

The Hertz Corporation

850 Seagate Drive
Naples
United States - 34103
Customer Care
Phone:(800) 654-3131
Mobile:(800) 704-4473
Fax:(239) 643-7885
International phone number: (800) 654-3001
 
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Hertz Complaints & Reviews

Hertz - Bad Service/Unauthorized Hold

Posted: 2015-05-07 by    Rob11111
Complaint Rating:  0 % with 0 votes
On 4/17/2015, I rented a car from the Westbrook Maine location. This is a corporate location. Upon picking up my rental, I secured the hold using a credit card. My rental was for the time period 4/17-4/27/2015. The cost of the rental was $222.00. Like most rental car companies, you must present...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Car Rental - formal complaint

Posted: 2015-05-06 by    candice townsend
Complaint Rating:  100 % with 1 votes
On 2/10/2015 I went to return a car at Herts located at 8041 north 76th st in Milwaukee WI and upon arriving I was advised charges about a tire I supposed to damaged.I asked for proof of tire and damage, i aked for verification of the firestone reciept and also i asked for the general manager...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Virginia, Norfolk - Poor Service

Posted: 2015-04-26 by    John1001
Complaint Rating:  0 % with 0 votes
Intermediate car reserved: I asked at desk for Coupe as I am 6'2" and a two door allows me more front seat room, I was told no problem and when I went out found I had been assigned a 4 door. The car was filthy on outside, had 43K miles and had multiple, and I mean multiple dents and...
Complaint comments Comments Complaint country United States, Virginia, Norfolk Complaint category Car Rental

Hertz Italiana Spa Roma - Nova Scotia, Eastern Passage - Unjustified Charges

Posted: 2015-04-20 by    LeBlanc A.
Complaint Rating:  0 % with 0 votes
Well, the saga continues!! Not only have I not received any responses or resolutions from Hertz with regards to the charging of over $500.00, they are now applying more charges to my parents credit card!! There is now 2 more charges each in the amount of 92.40 EURO...no explanations provided!...
Complaint comments Comments Complaint country Canada, Nova Scotia, Eastern Passage Complaint category Car Rental

Hertz - Horrible Service & Overcharged

Posted: 2015-04-02 by    Chymaera
Complaint Rating:  0 % with 0 votes
We needed a rental vehicle because we were in a car accident out of town. The only rental place in the area was Hertz. We made our reservation online. They were going to pick us up at the hotel and take us to the rental place. They took hours, and hours, and hours. We kept calling and asking...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Customer service

Posted: 2015-03-31 by    Fotodoc
Complaint Rating:  0 % with 0 votes
I reserved a car for pick up at San Francisco International airport on Mar 17, 2015, at 1:30 PM. I arrived at the desk about 2:00 (after getting bags and taking a train ride) which had been moved to a different floor only to find a long line of travelers waiting. The clerks were very slow and...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Adrenaline collection reservation not honored

Posted: 2015-03-26 by    Marco Mendes
Complaint Rating:  0 % with 0 votes
On January 2015 I've place a Adrenaline Car collection reservation for a Dodge Challenger R/T, for a rental scheduled to March 14th. On March 5th, I've made the check-in as asked by Hertz, online, stating that I would honor my rental. A couple of days before my rental date, I got an...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Overcharging

Posted: 2015-03-25 by    LeBlanc A.
Complaint Rating:  0 % with 0 votes
I am having issues with Hertz Italiana as well...it seems to be a trend from all that I have been reading!!
I sent my parents to Florence on an all-inclusive paid surprise trip for their 50th Wedding Anniversary. I had already paid for the car on my card. My parents ended up having to...
Complaint comments Comments Complaint country Italy Complaint category Car Rental

Hertz Car Rental - Car Rental

Posted: 2015-03-12 by    TiredTash
Complaint Rating:  0 % with 0 votes
Complaint email sent to Hertz Queensland Australia on the 10th January 2015 12:50am


I was filling out the customer service survey that was emailed to me
following my car rental with your company but the page timed out and would
not let me complete the survey...
Complaint comments Comments Complaint country Australia Complaint category Car Rental

Hertz - California, Los Angeles - over charge

Posted: 2015-01-21 by    siavash ashtiani
Complaint Rating:  0 % with 0 votes
on Dec 22 to Dec 27 we as family of 4 ( my wife and 2 kids) got there around 9:00 p.m. to get a car since our pervious reservation was not successful with another company. Anyhow asking for rent a car for 5 days. They knew we are desperate so it was a good opportunely for them to charge like:
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Car Rental

Hertz Italiana - False Fine 'Verbale Fine On Line'

Posted: 2015-01-20 by    Mark Shotbolt
Complaint Rating:  100 % with 1 votes
Similar to another gentleman I have just read about on this website, I too received an invoice from Hertz Italiana Spa Roma following a holidy in Itlay (Invoice T103107) advising of a 'fine' that I supposedly incurred in Firenze (Florence) on 26th Sept 2014 at 16:17. It is described...
Complaint comments Comments Complaint country Italy Complaint category Car Rental

Hertz - Overcharging, poor customer service

Posted: 2015-01-19 by    KevinJR
Complaint Rating:  100 % with 1 votes
I rented a car for 1 day (less than 24 hours), picked up on January 12th, 2015 at 12:28pm and dropped off on January 13th, 2015 between 5:00am and 6:00am. The car worked fine and did what it was supposed to do (basic economy car, Toyota Yaris). When we dropped the car off, we were told by the...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - 2 door car ripoff

Posted: 2015-01-14 by    madathertz
Complaint Rating:  0 % with 0 votes
We rented a "standard" car at Hertz LAX--which was supposed to be a Chrysler 200 or similar. When we go there, we were told a "Standard" car is a 2 door Altima--even though our confirmation said a Chrysler 200 or similar and showed a picture of a 4 door car. We pushed the...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Car Rental - Wrong

Posted: 2015-01-13 by    Smith Construction
Complaint Rating:  100 % with 1 votes
On 1/13/2015 I had a vehicle rented at the Hertz location on Chapman Road in Chattanooga Tennessee. Confirmation#G4494697113. I called and talked to a female at 9:03am and was told that they would pick me up at the Repair Shop in 30 minutes. At 10:10am I called her and was placed on hold for...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Bait and switch

Posted: 2014-12-30 by    Bob Farris
Complaint Rating:  0 % with 0 votes
I booked a standard size car from Hertz via Hotwire.com. It indicated a Ford Fusion or similar. When I got to the counter, they said I was getting a two-door car. I asked if the Ford Fusion was 4-door, and they said yes. After showing them that I was told it would be a Ford Fusion or similar,...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Italiana - Georgia, Rome - extra charges

Posted: 2014-12-26 by    Ernesto Salvi
Complaint Rating:  0 % with 0 votes
I booked a car with Hertz in Florence, I had to wait for 3 hours. When they finally delivered it I had to make them do the inspection (It was badly damaged on one side). When I returned it at the airport in Rome the gas tank was full but they charged me 193.23 euros for gas (3.39 euros a litre!)...
Complaint comments Comments Complaint country Italy, Georgia, Rome Complaint category Car Rental

Hertz - misleading customer

Posted: 2014-12-18 by    Harsha k
Complaint Rating:  100 % with 1 votes
The rate i was quoted included damage protection. The damage protection was almost third of the car rental. The sales agent did not tell me this and did not inform me that it was optional and that i could decline it. other rental car companies do not include this in the quote. Extremely deceptive...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Rental - overcharge

Posted: 2014-12-17 by    Candy Parlee
Complaint Rating:  0 % with 0 votes
Reserved a Explorer but after doing so was told one was not available. Ended up with a minivan. Rented beginning on October 9 returning on October 21. Was told there would be no upgrade fee. Upon returning the car was charged $55 for gas refuel when the tank was full. Charged $96 for upgrade...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Charged without knowing it for a car i didnt want

Posted: 2014-11-27 by    Colinuk
Complaint Rating:  0 % with 0 votes
I flew in to LAX after a 11 hour flight from Paris, all told, due to nosiy plane and other issues had been up for around 24 hours.

We [ three of us ] had pre booked a RAV4. When we got there, the Ref number we had was not found - even though i had been charged already - and no...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - overcharged

Posted: 2014-11-13 by    chetan.HG
Complaint Rating:  0 % with 0 votes
I have called customer service 3 times in the last two days. I was charged an extra day ($78) on the rental for returning the car 30 minutes late. Every time I call customer service, they try to transfer me to the local office, but that always goes to a full mailbox and after having been on...
Complaint comments Comments Complaint country United States Complaint category Car Rental

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