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Hertz Customer Care Service

The Hertz Corporation

999 Vanderbilt Beach Rd Fl 3
Naples
Florida
United States - 34108-3508

Customer Support Phone Numbers

Toll-free:
1 800 654 5060 46 12
Mobile:
1 800 704 4473 5 1
Fax:
1 239 643 7885 0 1
Work days:
Mon7 AM - 8 PM
Tue7 AM - 8 PM
Wed7 AM - 8 PM
Thu7 AM - 8 PM
Fri7 AM - 8 PM
SatClosed
SunClosed
 
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Hertz Complaints & Reviews

Hertz / Unf air charges for cancellation of rental car

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Dale Brandstetter on 2016-05-27
The date of the incidents were April 20th to 21st and April 23rd. The only way Hertz gives you to rent a car on the web is to prepay. Then if you need to cancel the reservation early so they can re-rent the car to someone else they charge you a $50 cancellation fee. I have rented from a...

Hertz / Prepaid Rental

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Jeff Sil on 2016-05-23
On April 4, 2016 I arranged a 1-week prepaid car rental through AAA for a full size rental from Hertz for $290.18 (Hertz Corporation Confirmation #: G8954174009; AAA Northern California Nevada and Utah Trip # 28413738262). On May 1, 2016 I arrived at the Miami Airport Hertz counter several...

Hertz Car Rental / Hertz billed me 151.60 British Pounds for a service they never provided; etc etc

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CoBoCoBo on 2016-05-20
HERTZ.COM PREPAID SELECTION G9373936898 1. I needed a car rental in Germany for 2 days, May 16 and 17, 2016 2. May 15, being Pentecost holiday next day, I called Hertz Germany. Hertz Germany office confirmed, yes, Leipzig - Plagwitz Depot would be open May 16. 3. May 15, I made Prepaid...

Hertz / Unethical Practices/ Billing

Mi
Mikke101 on 2016-05-20
I Rented a car from the Elyria, Ohio, location on April 2nd, 2016. My car had been hit by a drunk driver and his insurance allowed me a rental car till mine was fixed, at least that was the way it was supposed to have been. On April 19th my car was finally in the shop, so in the meantime...

Hertz / Fraudulent use of my Bay Area FasTrak, Hertz charging for copy of receipt?

Li
lindaasymons on 2016-05-19
We contacted the Hertz Corporate Office and have made numerous phone calls and e-mail to help address our issue to no avail. I am not a business, I am a person. On August 5th, 2015 I rented a car (license #7DYX359) for 35 days. The rental was from Firefly a Hertz subsidiary in Oakland...

Hertz - Pennsylvania, Philadelphia / Hertz

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aisha h on 2016-05-13
I am a Hertz Gold Member and I frequently rent from Hertz as well as being a Enterprise Gold member and renting from them as well. Herz customer service is extremely horrible!!! It doesn't matter if I am in person at my local locations, on the phone with my area service reps, or if I call...

Hertz - Massachusetts, Boston / Car rental

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Ostrogoth on 2016-05-10
I returned the car to Logan Airport on 5/8/16 at 2:40pm as agreed in the contract. At the return center the aisle was conned off. After waiting for 5 minutes and other returns backing up behind me my wife went to find the Hertz employee. The employee said there was only 2 people on duty...

Hertz / Car rental and return

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Bryn perna on 2016-05-08
5/6 and 5/8 Atlanta airport. Our experience both picking up car and dropping it off was a nightmare of rude people. I had inadvertantly booked a car under aarp signature which apparently was not in the airport. The kiosk operator told us we would have to take a cab to there to pickup the...

Hertz - Pennsylvania, Scranton / Prepaid car rental

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kenneth ba on 2016-05-02
I was going on vacation in july 2015. online you have to put 2 credit cards. I prepaid for the vehicle rental for a week. The day came to pick the card and all my paper said was to make sure that u have the credit you pre rented the card with thats online. Well when i got there I was told...

Hertz - Maryland, Laurel / Car rentals

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Semaj Patrick on 2016-04-27
On or about April 4th a few days into my car went to that was clear by the insurance company up until the 12th of April. I received a phone call from the body shop telling me that the car was done I then called the Hertz Rent-a-Car location in Laurel Maryland and spoke to a young lady...

Hertz / I am currently handicap and the Hertz lady in Kona Keahole, HI first made me stand in line , then took a Gold Member that just walked in!

To
Tommy Williams on 2016-04-25
On 4/23/16, Rental Record #580807592 at Kona Keahole AP in Hawaii, first being handicap, I was made to stand in line for a hour or more, than the Hertz lady took a Gold member that had just walked in. She changed my reservation and we ended up with a cab and a rental car. We were removed...

Hertz / Billing of rental car

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Culmer60 on 2016-04-22
State Farm Insurance Company authorized a rental car for me. Their insured Was at fault in an accident after my car was totaled. I returned the rental in a timely manner. I made my own reservation under my own name which had nothing to do anymore with the Insurance Company. My car which I...

Hertz - Florida, Jacksonville / Refusing to return cash deposit

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Kim Carothers on 2016-04-22
I was given a rental car because of a car accident. Insurance company paid for rental but I had to put down a cash deposit because I didn't have a credit card. I was told that I would receive my deposit upon return. That was a lie. Was told at return that within 5-7 business days I...

Hertz Rent A Car - Colorado, Frisco / Overcharge on Car Rental

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Marion Mitchell on 2016-04-09
Rental Nos. Marian Mitchell - RR526491556 - 03/21/16 to 03/25/2016 Anthony Froude - RR528851676 - 03/24/2016 - 03/25/2016 My Husband and I separately hired cars from Hertz, Frisco, Colorado as per the above dates. Both rentals were for medium sized vehicles. As I was unable to contact the...

Hertz Rental Car - Tennessee, Hendersonville / Unauthorized Charges

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Laura Taylor Whitworth on 2016-04-07
I was in a rental car due to an accident. I was in the car from January 15th through March 1st. My insurance company paid their limit on the rental. The body shop that repaired my car picked up the balance due to issues that occured when they were making repairs. A month later, I have...

Hertz / Refusal to accept cash payment

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Richard Prégent on 2016-04-06
NO REACTION FROM HERTZ ! We are still waiting for a response from HERTZ concerning our complaint on the method of payment. When I returned the car and wanted to pay in US$ cash I was refused citing only ‘’company policy’’! Paying on my credit card entails a 30-40% increased cost because of...

Hertz - Florida, Miami / mini van not ready,waited 4 hrs

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RR 525000140 arrived and car not ready, women at the counter not polite, she told us you have to wait for the next available van and dont know how many time that will be.I had a paid voucher ;After we received the car we went for dinner and our window was broken outside a Wendys restaurant near...

Hertz / Lies about damage to car.

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Greg&trin on 2016-04-05
Date of Loss. 11/18/2015 case number 22-2016-06808 2A Hi My wife had a car rental because of an collision she was involved in, the rental was set up through a third party. when we picked up the car every thing was fine we had the car for about one week and she had only used it for travel...

Hertz Rental Car - Texas, San Antonio / Reserved Car - Paid in Advance - Reservation not honored

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MaryUSA123 on 2016-04-05
My company booked a package through Travelocity. Hertz was the rental car company. Two employees traveling together. Rental car under one employees name. That employee missed the flight. The second employee went to pick up the car. Hertz wouldn't honor the original reservation. We ended up...

Hertz - New Jersey, Newark / Car rental

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Raoni Guedes on 2016-04-04
Rental record number: 529356225 Reservation number: G8700921825 Rental location: Newark Librety Airpt Problems description: . I made the online reservation to a Compact car, which in the description showed to the customers a "Ford Focus" or similar vehicle. When I checked in to get the...

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