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Hertz Customer Care Service

The Hertz Corporation

999 Vanderbilt Beach Rd Fl 3
Naples
Florida
United States - 34108-3508

Customer Support Phone Numbers

Toll-free:
1 800 654 5060 117 39
Mobile:
1 800 704 4473 7 3
Fax:
1 239 643 7885 1 3
Work days:
Mon7 AM - 8 PM
Tue7 AM - 8 PM
Wed7 AM - 8 PM
Thu7 AM - 8 PM
Fri7 AM - 8 PM
SatClosed
SunClosed
 

Hertz Complaints & Reviews

Hertz / Car Rental while getting car fixed. 100% State Farm coverage

Ss
Ssra on Dec 5, 2016
We gave the herts company three hours notice to have me picked up at the auto repair company while leaving my car two weeks for repairs after being hit. At this point I was very late to work waiting to be picked up then to have to sit in the car with three others then had to wait in line...

Hertz Rental Car / Unethical Behavior

Wi
Will Settle on Dec 5, 2016
On 11/6/16 we arrived at the Hertz Rental desk in Kona Hawaii. We were extremely tired when we met with the front desk attendant. Our rental automobile was prepaid through our vacation planner as part of our package deal. Not knowing this before I got to the front desk, I was told that the...

Hertz Car Rental / Items left in rental car not returned

Ha
Hans Chambers on Dec 2, 2016
Oct 29, 2016 we returned the Hertz car to Hertz at PDX. We were in a hurry to catch a plane and there was NO ONE to check in the car. I found a Hertz employee and told him we needed to check in the car. He said to wait as he only had one guy to check in cars. This was Saturday about noon. We...

Hertz / Hertz rental bna nashville airport

Ch
Cheria Wilson on Nov 29, 2016
I had my card charged twice causing my bank account to be negative over $300. A charge for $391 (Incorrect price) and $213 (Correct price). When Manager Shawn BNA Nashville Airport stated he would credit my account to correct previous Hertz Central Reps error.(Philippines Rep. Lauren ...

Hertz / Reservation complaint

1e
1ebonymoore on Nov 29, 2016
I booked my reservation online as I do all the time because I'm a club gold member. As I arrived at the location, the Hertz rep (Musaid the manager) tells me we don't have the vehicle you reserved, but I can put u in an SUV or minivan for a higher rate! I told him I didn't feel I should...

Hertz / Fraud in schiphol airport netherlands

Ca
Carlos B on Nov 23, 2016
Aug 2016, when I return the car I got a damage charge because there was a scratch under the front bumper that you need to crawl to see it. I claim that the scratch was already there when I pick up the car because I didn't do it and you can hardly see it. The staff people on the HERTZ...

Hertz / Rental car in seville, spain

As
Ashwin Girish Kumar on Nov 22, 2016
We booked a rental car at hertz. Our reservation was confirmed at hertz when we came over to pick up the car we were told that there were no cars available and asked us to wait for 1-2 hrs and they did not have any cars available. This is thoroughly unprofessional and I will never ever...

Hertz / Rental car

So
Soberscrew on Nov 18, 2016
Prepaid for car rental, went to pick up car and told credit score too low. Unable to switch reservation to my finance. There is no option when booking to check if credit score will be too low. They took our money and will not refund it. I have not rented a car so did not know I wouldn't be...

Hertz / Release of funds. $200 cc hold

Ma
Malcolm Lewis on Nov 18, 2016
I recently rented a vehicle with HERTZ. At the counter your agent said, "it should take 2-3 days for your $200 hold to return to my cc. My rental was returned on 11/14/16. It is now 11/18/16 and your company's still holding the funds. I know this because i use my American Express card for...

Hertz / Car rental

An
Anibal Godoy on Nov 16, 2016
On sep/9/16 I rent a car the contract # is H64289481, in Miami, I got the rental thou Pro collision center, look hertz have buss relation with this company, a had the car for 4 week during this time your company did unauthorized withdraws from my account after complaint thru pro collision...

Hertz / Car rental

Jo
Joseph Diesso on Nov 13, 2016
Visited my son, wife and new baby in Colorado and rented from Hertz. Rental began on 9/18/2016 and returned on 9/24/2016. Rental record as 187074801. At check in desk attendant was made aware that I ws the primary driver but my my wife could drive the car. The Hertz person gave a a charg...

Hertz / Car rental / extra charges

Dk
DK1406 on Nov 9, 2016
Total rip off and disgusting service! Charged our bank account for a £112 parking fine, we were never supposed to pay... Instead of contacting us and providing customer service they decided that we are entitled to pay for it, even tough we do have a permit!!! Waited almost 1.5 weeks for...

Hertz / Management at dca location

Br
Bri Shaw on Nov 6, 2016
I was hired on 6/13/16 a a CSR. Since that time 9 employees QUIT. I'm one of the ONLY employees who legitimately makes revenue for the company and myself. On numerous occasions I have witnessed things that I know are against company policy. I said nothing but did mention in a corporate...

Hertz / Cleaning fee - car rental

Da
Danielle Dahan on Nov 3, 2016
My name is Danielle Dahan, I rented a car from Hertz company through Priceline site on December 29 to December 31. Rental record number: 526917333 First of all, that charged me with 63.60 $ more then I should pay for underage charge who wasn't written on the site when I put the...

Hertz Rent A Car / Upgrade

An
Annrae on Nov 2, 2016
We for the first and last time rented a car from Hertz at DIA and was offered an upgrade (one level) mid size for "about" the same price using the attendants words. When I received my credit card statement I noticed that I had been charged by not only the company that I booked from...

Hertz / Hertz

Sh
Shmuel Golan on Nov 2, 2016
2/11/16 I have ordered F level rental car in Hertz Israel for the period 16/9/16 - 5/10/16. When I came on 16/9/16 to pick up the car at Hertz office at 310 E 48 TH ST. Manhattan NYC, the local staff offer me Jetta and other lower level cars. I refused to take any car with lower level than...

Hertz / Car rental bill - price gauging

Ar
Arda Ural on Oct 30, 2016
As a business traveler I have been renting Hertz as a President's Club member for a few times a month and established a sense of a price point for rentals lasting 1-2 days each. Visiting my son during his college's Parents Day in Atlanta over the weekend of Oct. 21, my assistant booked the...

Hertz Rental Cars as agents for Rentacar.com / Demand for extortionate amount of money out of nowhere.

Da
Damaris Anderson on Oct 29, 2016
I made a booking via rentalcars.com on the internet, trading as Thrifty rentals. I paid in advance for a med to large car (something comfortable) and paid all costs up front - so I thought. I knew nothing of Hertz being a trading partner. I arrived at the Hertz counter 22:30 on Mon 24 Oct...

Hertz / Rental car problems

Ke
Kelly English on Oct 27, 2016
My daughter hit a deer. The insurance arranged a rental car through Hertz on Oct 3. My daughter called them and told then she needed to pick the car up on the morning of Oct 26. They had over 3 weeks notice of the date she needed the car? At 3:30 on Oct 25, she called to make sure...

Hertz / Reserved car a week before vacation...

Ka
kandee4 on Oct 24, 2016
Leaving for vacation on the 17th of October, Reserved rental a week in advance(mid size).17th comes around, drove 30 minutes to Hertz, they had no rentals for us!I was very upset and frustrated as this is the start of my vacation!! Took time out to drive all the way there and back to my...

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