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The Hertz Corporation

999 Vanderbilt Beach Rd Fl 3
United States - 34108-3508
Customer Care
1 800 654 5060
1 800 654 3131
1 239 552 5800
1 877 826 8782
1 800 654 4173
1 405 749 3686
1 800 704 4473
1 239 643 7885
Work days:
Mon7 AM - 8 PM
Tue7 AM - 8 PM
Wed7 AM - 8 PM
Thu7 AM - 8 PM
Fri7 AM - 8 PM
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Hertz Complaints & Reviews

Hertz - Toll road charges

Posted: 2015-10-03 by    Reviewer93266
Complaint Rating:  0 % with 0 votes
If you rent a car from Hertz Rental in an area that has toll roads that do not allow you to stop and pay the toll, Hertz Rental will charge you for the toll fee plus a service charge PER DAY! Does not matter if the car was driven that day. This is not mentioned at the time of rental...nothing...

Hertz - Worst experience ever

Posted: 2015-09-29 by    C.archer
Complaint Rating:  0 % with 0 votes
We rented a car to travel down to Florida, first we got a way smaller car than we wanted but no big deal we dealt with it. Second we traveled all the way to the Georgia Florida line and codes were popping up on the dash... while the place we rented from was descent about it and told us to go...

Hertz - Refusing to acknowledge a filed complaint

Posted: 2015-09-24 by    Reviewer95538
Complaint Rating:  0 % with 0 votes
I rented a vehicle from the Clarksville TN Hertz outlet last fall. When I returned the vehicle I registered a verbal complaint. Not getting the response I expected, I asked for the email address of someone to whom I could register a formal complaint. I was given an email address -- after two...

Hertz - Overcharge

Posted: 2015-09-17 by    Reviewer44999
Complaint Rating:  0 % with 0 votes
Rented a car in phoenix az on 9/3/15. Reservation was for cheapest - tried to upgrade us to a mustang at 3 times the price - told them no extras - advised us the tax was 49% and that's why.
Took a basic car and as we drove away, we looked at bill and saw extra charges of $124 for...

Hertz - Rental car stolen

Posted: 2015-09-13 by    Reviewer12756
Complaint Rating:  0 % with 0 votes
This is quite an emergency!, my children n i went to pa. , we were two n half hours away from ny manhatann! The statue of liberty, so we r off t going, get there, well oh god, my children come up missing, n the hertz rental car! Where the bouble hell r my children? Oh t car, i said i dont give...

Hertz - Northern Ireland, County Antrim, Belfast City| - Appalling service - terrible

Posted: 2015-09-09 by    Reviewer77808
Complaint Rating:  0 % with 0 votes
I work abroad and have special holidays with my children who are at school in the UK.

One such time was recently in August this year when I flew home to collect my children and take them to visit family in Ireland.

I flew from Dubai to Birmingham, collected the...

Hertz - Mississippi, Jackson - Deposit

Posted: 2015-09-08 by    Reviewer76790
Complaint Rating:  0 % with 0 votes
I reserved a car with Hertz that was prepaid. They took out $155 dollars. When I arrived at the airport they told me additional 255 dollars. At that point I cancelled the car. The company is stating they are taking my 100 dollars because it was less than 24 hours. But they never mentioned when...

Hertz Auto Rental - Received confirmation but location closed

Posted: 2015-09-07 by    Jerry Hawkins
Complaint Rating:  0 % with 0 votes
Original conf #G6541452949 pickup a midsize on 8/7 at 41130 Nick Ln Murrietta. Location closed. Customer support wanted to move reservation to the next day AND increase the rate. After talking to supervisor Eric received rate of $151.53 receiving six dollars off for being delayed a day. Was...

Hertz Car Rental - Rental car

Posted: 2015-08-31 by    Lexus3015
Complaint Rating:  100 % with 1 votes
First of all I tried calling friday to put in my complaint, but it was after hours and I was working..My family and i made plans on going to key west for the weekend, the whole way there the car I rented from hertz car rental, tire's are bold, car pulls to the right, the windshield wiper's weren't...

Hertz Ohare Car Rental - Car failed to start on morning of return to airport. Hertz offers no remorse or liability for additional costs incurred

Posted: 2015-08-19 by    Reviewer61705
Complaint Rating:  100 % with 1 votes
Friday August 14, 2015 6:30 am my Hertz rental (Rental Agreement No: 572890006) would not start. It was not baterry as lights and dash all functioned normally (probably starter). Called emergency roadside service and notified Hertz of problem. Told to leave car. Now had to get taxi and make...

Hertz - Awful experience!!

Posted: 2015-08-18 by    naypari
Complaint Rating:  0 % with 0 votes
We just rented a car from Hertz for 11 days 8/2-8/13/15. The car was infested with bugs. Thousands of them running all over the dash on the seats on us everywhere. We did not encounter them when we left with the car. It was not until we went to use the car the next morning that we saw them swarming....

Hertz - California, Chatsworth - Beware of hertz on madon in Chatsworth.

Posted: 2015-08-17 by    sunran
Complaint Rating:  0 % with 0 votes
I made a car rental reservation from hertz Chatsworth California Location(on mason) on Feb 26 2015 for a minivan. The pick up date was Saturday September 8 2015. On Saturday the 8th at 10:30; the gentleman from Hertz calls me and tells me he only has a transit minivan. I explained that this...

Hertz Renal Car - Arizona, Tucson - Lies and over charge

Posted: 2015-08-14 by    Happypie
Complaint Rating:  0 % with 0 votes
When we got the car, we asked " can we drop it off at a different airport "? The rep said yes for a 10 dollar charge. So, I dropped the car off at a different airport and flew out . I get a call I need to pay 1600 or come back and get the car and take it somewhere else. I fly back get the car...

Hertz Corporation - Rental Car in Oslo, Norway

Posted: 2015-08-11 by    Thomas Albert Long Junior
Complaint Rating:  0 % with 0 votes
When my wife and I picked up our Hertz rental car in Oslo on July 31st we noted that it was dirty. In the U.S., when we pick up a rental car, we are used to having it clean and washed. Since the car was dirty, it was a little difficult noting all the scratches in the paint. Also, the car was...

Hertz Truck Australia - Jim Smith Hertz Staff not professional and the company can’t be trusted.

Posted: 2015-08-05 by    jimsmith
Complaint Rating:  0 % with 0 votes
Bad Service: I wrote below to let aussies know how bad North Gosford Hertz service was.Dont rent any car from them, as the staff not professional and the company can’t be trusted.

I rented a 3 tone Truck from above North Gosford Australia on 1 Aug 7:30, and we need this...

Hertz - Liars and Fairy Tales

Posted: 2015-07-31 by    Evin Donaldson
Complaint Rating:  100 % with 1 votes
I was in philadelphia this last weekend and rented a car from your potshocken, philadelphia location near germantown pike. I rented it saturday 7 / 26 / 15 and returned it sunday night (7 / 27 / 15) around 9pm. When i get back to my hometown of detroit i am appalled at an extra $75 charge to...

Hertz, Italia - Charge of 1extra day

Posted: 2015-07-29 by    Raynaldo
Complaint Rating:  0 % with 0 votes
Arrive at office at14h55, 2 costumer ahead of me, the clerk ask me what I want (15h10) car return, we go see the car, everything was O.K.

Hertz In Spain - Overcharge

Posted: 2015-07-28 by    Robert L. S
Complaint Rating:  0 % with 0 votes
We have traveled to Europe 20 times over the past 18 years and each time we rent or lease a vehicle through Auto Europe or Europe by Car. On this trip to Spain we rented from Hertz through Priceline over the internet. Our rental was to picked up at the Hotel Hesperia Del Mar in Barcelona for...

Hertz Car Rental - Extra charging Sharp Practice

Posted: 2015-07-27 by    D Hague
Complaint Rating:  0 % with 0 votes
I inquired about snow chain availability at Chambery Airport and was told, incorrectly, that they were not available. However, Hertz advised that the car was fitted with snow tyres. At no point was this requested, or a price quoted and yet £112 was added to my invoice, without my knowledge....

Hertz Car Rental - Florida, San Antonio - No cars available for 7 persons- wait time 2 hours

Posted: 2015-07-22 by    Y2kbytz
Complaint Rating:  0 % with 0 votes
Hertz is u see the impression we need them and not the other way around. I booked a car one month in advance . When I got there to pickup car they asked me do I want to upgrade for $20 dollars a day, I say no. Then they ask me wait to have name called. I figured it would be 10 mins. 35 minutes...

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