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Hertz

The Hertz Corporation

850 Seagate Drive
Naples
United States - 34103
Customer Care
Phone:(800) 654-3131
Mobile:(800) 704-4473
Fax:(239) 643-7885
International phone number: (800) 654-3001
 
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Hertz Complaints & Reviews

Hertz - California, Los Angeles - over charge

Posted: 2015-01-21 by    siavash ashtiani
Complaint Rating:  0 % with 0 votes
on Dec 22 to Dec 27 we as family of 4 ( my wife and 2 kids) got there around 9:00 p.m. to get a car since our pervious reservation was not successful with another company. Anyhow asking for rent a car for 5 days. They knew we are desperate so it was a good opportunely for them to charge like:
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Car Rental

Hertz Italiana - False Fine 'Verbale Fine On Line'

Posted: 2015-01-20 by    Mark Shotbolt
Complaint Rating:  100 % with 1 votes
Similar to another gentleman I have just read about on this website, I too received an invoice from Hertz Italiana Spa Roma following a holidy in Itlay (Invoice T103107) advising of a 'fine' that I supposedly incurred in Firenze (Florence) on 26th Sept 2014 at 16:17. It is described...
Complaint comments Comments Complaint country Italy Complaint category Car Rental

Hertz - Overcharging, poor customer service

Posted: 2015-01-19 by    KevinJR
Complaint Rating:  100 % with 1 votes
I rented a car for 1 day (less than 24 hours), picked up on January 12th, 2015 at 12:28pm and dropped off on January 13th, 2015 between 5:00am and 6:00am. The car worked fine and did what it was supposed to do (basic economy car, Toyota Yaris). When we dropped the car off, we were told by the...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - 2 door car ripoff

Posted: 2015-01-14 by    madathertz
Complaint Rating:  0 % with 0 votes
We rented a "standard" car at Hertz LAX--which was supposed to be a Chrysler 200 or similar. When we go there, we were told a "Standard" car is a 2 door Altima--even though our confirmation said a Chrysler 200 or similar and showed a picture of a 4 door car. We pushed the...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Car Rental - Wrong

Posted: 2015-01-13 by    Smith Construction
Complaint Rating:  100 % with 1 votes
On 1/13/2015 I had a vehicle rented at the Hertz location on Chapman Road in Chattanooga Tennessee. Confirmation#G4494697113. I called and talked to a female at 9:03am and was told that they would pick me up at the Repair Shop in 30 minutes. At 10:10am I called her and was placed on hold for...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Bait and switch

Posted: 2014-12-30 by    Bob Farris
Complaint Rating:  0 % with 0 votes
I booked a standard size car from Hertz via Hotwire.com. It indicated a Ford Fusion or similar. When I got to the counter, they said I was getting a two-door car. I asked if the Ford Fusion was 4-door, and they said yes. After showing them that I was told it would be a Ford Fusion or similar,...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Italiana - Georgia, Rome - extra charges

Posted: 2014-12-26 by    Ernesto Salvi
Complaint Rating:  0 % with 0 votes
I booked a car with Hertz in Florence, I had to wait for 3 hours. When they finally delivered it I had to make them do the inspection (It was badly damaged on one side). When I returned it at the airport in Rome the gas tank was full but they charged me 193.23 euros for gas (3.39 euros a litre!)...
Complaint comments Comments Complaint country Italy, Georgia, Rome Complaint category Car Rental

Hertz - misleading customer

Posted: 2014-12-18 by    Harsha k
Complaint Rating:  100 % with 1 votes
The rate i was quoted included damage protection. The damage protection was almost third of the car rental. The sales agent did not tell me this and did not inform me that it was optional and that i could decline it. other rental car companies do not include this in the quote. Extremely deceptive...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Rental - overcharge

Posted: 2014-12-17 by    Candy Parlee
Complaint Rating:  0 % with 0 votes
Reserved a Explorer but after doing so was told one was not available. Ended up with a minivan. Rented beginning on October 9 returning on October 21. Was told there would be no upgrade fee. Upon returning the car was charged $55 for gas refuel when the tank was full. Charged $96 for upgrade...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Charged without knowing it for a car i didnt want

Posted: 2014-11-27 by    Colinuk
Complaint Rating:  0 % with 0 votes
I flew in to LAX after a 11 hour flight from Paris, all told, due to nosiy plane and other issues had been up for around 24 hours.

We [ three of us ] had pre booked a RAV4. When we got there, the Ref number we had was not found - even though i had been charged already - and no...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - overcharged

Posted: 2014-11-13 by    chetan.HG
Complaint Rating:  0 % with 0 votes
I have called customer service 3 times in the last two days. I was charged an extra day ($78) on the rental for returning the car 30 minutes late. Every time I call customer service, they try to transfer me to the local office, but that always goes to a full mailbox and after having been on...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Car Rental - Stolen phone

Posted: 2014-11-12 by    T S D
Complaint Rating:  0 % with 0 votes
Rented for the weekend of Oct 17 at the Denver Airport. The reps that helped to get and return the car were great. We left and took shuttle to airport and realized my husband left his phone in the car. Not 20 mins since we turned in the car and he was back to get his phone. It was already gone....
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Charged for Services I was unaware I was receiving

Posted: 2014-11-10 by    H MacKenzie
Complaint Rating:  0 % with 0 votes
Here's another lesson in reading the fine print... and making sure you actually receive the reservation voucher!

A few weeks beforehand, I pre-paid for a rental car for our honeymoon in Bari, Italy. I had difficulties with the Hertz website and so I completed this reservation...
Complaint comments Comments Complaint country Italy Complaint category Car Rental

Hertz - Bait and Switch Approach

Posted: 2014-10-17 by    Sheila Allen
Complaint Rating:  0 % with 0 votes
On 10/10/14 we reserved a rental car from Hertz Car Rental and used our AAA discount. We received Hertz Corporation Confirmation # G...832 for a mid-sized SUV for pick-up on 10/12/14 @ 11:00am in Mobile, AL at the rate $227.77 and return date 10/16/14. When we arrived at the counter, no representative...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Very bad trip with Hertz

Posted: 2014-10-12 by    dissatisfiedHertzCustomer
Complaint Rating:  0 % with 0 votes
We rented a car from the Athens Hertz agency 12 Syngrou Avenue on 20th July 2014 and gave it back at Preveza airport on 26th July 2014.

The bumpers on the car (Hyundai I20, red color) were full of scratches, but we were told not to worry. Those were taken into account by the...
Complaint comments Comments Complaint country Greece Complaint category Car Rental

Hertz - missing item

Posted: 2014-10-07 by    birnels
Complaint Rating:  0 % with 0 votes
left a $300 radar detector on the windshield of a Hertz rental car. Called the next day but never got it back.
missing item RR 526648975...
Complaint comments Comments Complaint country United States Complaint category Airlines

Hertz Rental Car - paid too much for insurance

Posted: 2014-09-20 by    Sandra hall
Complaint Rating:  0 % with 0 votes
Rented a car thru
AAA for the week we were in Maui, when we got there the rental place told us we owed anouther 476.00 we were not planning on said we had to take out the insurance of course we didnt have an accident but felt like our own car insurance would of covered any damage if...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Pick up time

Posted: 2014-09-13 by    JuliAnne B
Complaint Rating:  100 % with 1 votes
I just got to Fresno to pick up my vehicle today. I arrived 45 minutes early and the lady said that my reservation wasn't until 4:30. I said, "why does that matter? I tried to be as accurate as possible." She said she would check to see if it was ready and then said it wasn't...
Complaint comments Comments Complaint country United States Complaint category Airlines

Hertz - England, West Sussex, Gatwick aeroport, UK - full fuel tank but charged by hertz

Posted: 2014-09-11 by    Mamar
Complaint Rating:  0 % with 0 votes
Hello
I rented the car for three weeks at Gatwick Airport UK (from July
29 until August 19th 2014). I returned the vehicle on August 19, 2014 at 8:00 Am
with a full tank. I filled the tank the first time at Headington (August 17, 2014 in
the evening, £41.7),...
Complaint comments Comments Complaint country United Kingdom, England|West Sussex, Gatwick aeroport, UK Complaint category Car Rental

Hertz - Fuel charge

Posted: 2014-09-11 by    Mamar
Complaint Rating:  100 % with 1 votes
Hello
I rented the car for three weeks (from 29 july to 19 auguste). I returned the vehicle on August 19, 2014 at 8:00 am with a full tank. I filled the tank the first time at
Headington (August 17, 2014 in the evening, £41.7), then I parked the vehicle until August 19 morning)....
Complaint comments Comments Complaint country United Kingdom Complaint category Car Rental

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