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The Hertz Corporation

850 Seagate Drive
United States - 34103
Customer Care
Phone:(800) 654-3131
Mobile:(800) 704-4473
Fax:(239) 643-7885
Work days: 7am:00 - 7pm:00 (Mon)
7am:00 - 7pm:00 (Tue)
7am:00 - 7pm:00 (Wed)
7am:00 - 7pm:00 (Thu)
7am:00 - 7pm:00 (Fri)
Closed (Sat)
Closed (Sun)
American car rental company.
International phone number: (800) 654-3001
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Hertz Complaints & Reviews

Hertz Car Rental - Extra charging Sharp Practice

Posted: 2015-07-27 by    D Hague
Complaint Rating:  0 % with 0 votes
I inquired about snow chain availability at Chambery Airport and was told, incorrectly, that they were not available. However, Hertz advised that the car was fitted with snow tyres. At no point was this requested, or a price quoted and yet £112 was added to my invoice, without my knowledge....

Hertz Car Rental - Florida, San Antonio - No cars available for 7 persons- wait time 2 hours

Posted: 2015-07-22 by    Y2kbytz
Complaint Rating:  0 % with 0 votes
Hertz is u see the impression we need them and not the other way around. I booked a car one month in advance . When I got there to pickup car they asked me do I want to upgrade for $20 dollars a day, I say no. Then they ask me wait to have name called. I figured it would be 10 mins. 35 minutes...

Hertz - Florida, Orlando - Upcharges

Posted: 2015-07-17 by    deb11
Complaint Rating:  0 % with 0 votes
Going through reservation details with counter agent at airport. Every time he asked if we wanted an upgrade, insurance, etc. I answered that we didn't want any add-ons. We made our reservation through a travel website and I explained that I only wanted what we had already paid for. When...

Hertz - California, San Francisco - Overbilling

Posted: 2015-07-16 by    gary bryck
Complaint Rating:  0 % with 0 votes
I rented a car from Hertz, SF for 5 days. When I returned the car to Hertz's location at SF airport on the contracted date, the cars were "flowing in". The Hertz employee called out that if you didn't need a receipt to leave the keys in the car which I did.
When I...

Hertz Rental Car - Connecticut, Portland - price

Posted: 2015-07-09 by    tj singh
Complaint Rating:  0 % with 0 votes
I just rent car from Hertz Portland air port. They rip me out, I ask price for car which i rent same location pick up and drop off same day price is $111.73. They charged me $213.16.. This is rip off for small car (Nissan centra).
if you ask on phone price is $111.73. If...

Hertz Car Rental - California, Newark - The company never showed up with the rental

Posted: 2015-07-06 by    Antoinette Harton
Complaint Rating:  0 % with 0 votes
My insurance company asked me to call Hertz to set up an appointment to get a car while my car was being repaired. The appointment was for Monday morning. Hertz NEVER showed up. I called Hertz and was told they sent the car to Columbus and not Mount Vernon, Ohio. I did give them the address...

Hertz Car Rental - Washington, Spokane - Hertz car rental

Posted: 2015-07-05 by    Madd Mike
Complaint Rating:  100 % with 1 votes
Last week my wife (Mina Keller) and I decided to travel by plane to Portland from GEG. Upon our 45-minute plane trip we were elated that we took the 45-minute flight (winds behind us) instead of driving for 6 hours. Our intended destination was Eugene, Oregon the USTFA National Championships...

Hertz - Florida, Miami - Gas charge

Posted: 2015-07-01 by    J Vega
Complaint Rating:  0 % with 0 votes
Very bad experience. They didn't have the SUV I reserved days before, and I was downgraded to a smaller car without tech stuff (no USBs, no back camera, etc), cheaper but not what I asked. Then they charge me the gas, and can't get a refund....

Hertz Car Rental - New York, Poughkeepsie - Property Management

Posted: 2015-06-26 by    Kim Whitted
Complaint Rating:  0 % with 0 votes
The property appearance of this business is a eyesore, The fence has been falling over for years now. The landscaping is nothing but weeds. The general appearance is a disgrace for a national chain. Avis car rental is just a few feet down the same road, and has a clean well maintained appearance....

Hertz Rental Car - Connecticut, Wallingford - Inexcusable pick-up delays

Posted: 2015-06-15 by    VirtualKym
Complaint Rating:  0 % with 0 votes
While I was very pleased with the rental vehicle I would never use Hertz again for a car rental. I reserved the car online at the Hertz website for 8:30am in the morning and requested to be picked up in Meriden, CT. At 8:15am I phoned the rental location in Wallingford, CT to ask when I could...

Hertz Car Rental - unprofessional,unclean

Posted: 2015-06-01 by    kale mccullogh
Complaint Rating:  0 % with 0 votes
Very unprofessional, rude, gave us a dirty, smelly rental car! The tires were bald, windshields dirty, with no wipers fluid..blades should be replaced!...

Hertz - Bad Service/Unauthorized Hold

Posted: 2015-05-07 by    Rob11111
Complaint Rating:  0 % with 0 votes
On 4/17/2015, I rented a car from the Westbrook Maine location. This is a corporate location. Upon picking up my rental, I secured the hold using a credit card. My rental was for the time period 4/17-4/27/2015. The cost of the rental was $222.00. Like most rental car companies, you must present...

Hertz Car Rental - formal complaint

Posted: 2015-05-06 by    candice townsend
Complaint Rating:  100 % with 1 votes
On 2/10/2015 I went to return a car at Herts located at 8041 north 76th st in Milwaukee WI and upon arriving I was advised charges about a tire I supposed to damaged.I asked for proof of tire and damage, i aked for verification of the firestone reciept and also i asked for the general manager...

Hertz - Virginia, Norfolk - Poor Service

Posted: 2015-04-26 by    John1001
Complaint Rating:  0 % with 0 votes
Intermediate car reserved: I asked at desk for Coupe as I am 6'2" and a two door allows me more front seat room, I was told no problem and when I went out found I had been assigned a 4 door. The car was filthy on outside, had 43K miles and had multiple, and I mean multiple dents and...

Hertz Italiana Spa Roma - Nova Scotia, Eastern Passage - Unjustified Charges

Posted: 2015-04-20 by    LeBlanc A.
Complaint Rating:  100 % with 2 votes
Well, the saga continues!! Not only have I not received any responses or resolutions from Hertz with regards to the charging of over $500.00, they are now applying more charges to my parents credit card!! There is now 2 more charges each in the amount of 92.40 EURO...no explanations provided!...

Hertz - Horrible Service & Overcharged

Posted: 2015-04-02 by    Chymaera
Complaint Rating:  0 % with 0 votes
We needed a rental vehicle because we were in a car accident out of town. The only rental place in the area was Hertz. We made our reservation online. They were going to pick us up at the hotel and take us to the rental place. They took hours, and hours, and hours. We kept calling and asking...

Hertz - Customer service

Posted: 2015-03-31 by    Fotodoc
Complaint Rating:  0 % with 0 votes
I reserved a car for pick up at San Francisco International airport on Mar 17, 2015, at 1:30 PM. I arrived at the desk about 2:00 (after getting bags and taking a train ride) which had been moved to a different floor only to find a long line of travelers waiting. The clerks were very slow and...

Hertz - Adrenaline collection reservation not honored

Posted: 2015-03-26 by    Marco Mendes
Complaint Rating:  0 % with 0 votes
On January 2015 I've place a Adrenaline Car collection reservation for a Dodge Challenger R/T, for a rental scheduled to March 14th. On March 5th, I've made the check-in as asked by Hertz, online, stating that I would honor my rental. A couple of days before my rental date, I got an...

Hertz - Overcharging

Posted: 2015-03-25 by    LeBlanc A.
Complaint Rating:  0 % with 0 votes
I am having issues with Hertz Italiana as well...it seems to be a trend from all that I have been reading!!
I sent my parents to Florence on an all-inclusive paid surprise trip for their 50th Wedding Anniversary. I had already paid for the car on my card. My parents ended up having to...

Hertz Car Rental - Car Rental

Posted: 2015-03-12 by    TiredTash
Complaint Rating:  0 % with 0 votes
Complaint email sent to Hertz Queensland Australia on the 10th January 2015 12:50am

I was filling out the customer service survey that was emailed to me
following my car rental with your company but the page timed out and would
not let me complete the survey...


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