Hertz

After a very unsatisfactory experience with Hertz in Corsica, I emailed them upon my return, sending a formal letter of complaint. This was initially replied to, but the promised full refund was never issued. I have chased Hertz for a response several times and have received zero reply to my emails. Quite frankly, I am disgusted at the lack of customer service that such a large company has shown and, 5 months later, I am STILL awaiting the full refund that was promised.

I was charged for gas after filling up the car. I was told by the person inspecting the vehicle that she would walk around the car, and everything was fine. They were busy so she told me I was good to go. If I had known after filling up and adding a little more gas to the vehicle at BJ's wholesale gas station (which is about 5 minutes away) just prior to dropping it off that I would be charged almost $20 gas, I would have told her to check the gas. I know for future references now that Hertz does this. I rented from the airport at home in Pensacola. I have been using Hertz for over 15 years, but I will be re-evaluating using them again after this. This has never happened before. So, WOW. in order to remove the charges off my credit card, I will have to request a copy of the receipt from BJ's with a date and time stamp. I will let others know that if they rent from Hertz, please have the person inspecting their vehicle stop to check the fuel and request a copy receipt, so they will not be charged like I was. This is a total disappointment!

And a few times I've left things like glasses, and they would mail them back. My fav rental car for years.

The employees are always nice to me. They know me when I come in. They have also been understanding when I had some issues.

I have used Hertz twice in the last month and been impressed both times. I used their kiosk to rent both times and I went through the line way faster than everyone else that went to a teller.

Port St Lucie Hertz is the best place to rent a car if you are looking for friendly and fast service. The cars are always clean, filled with gas and ready to go. The staff is over and beyond helpful and patient!

I would like to recognize, and commend the outstanding customer service at the DCA location for Hertz. The young lady named Markata was very nice, kind, knowledgeable, and considerate. Me and my daughter enjoyed her sweet, kind, and respectful services. We do appreciate Markata so much with her over and beyond great hospitality! She is a STAR! Thanks Hertz for hiring her.

Ideally you never have a problem with a rental car (or your own car, for that matter). My wife and I picked up our Hertz rental and drove off, only to discover it had a low-going-flat tire. We returned and within 10 minutes had our replacement vehicle and we were back on the road for our vacation. The only thing better than not having a problem is recovering quickly from a problem and Hertz did that for us.

I am a frequent traveler and travel around the nation for work. Hertz is my favorite place to rent as in the decades I have traveled never had an issue minus simple things that they worked to resolve. Its easy to pickup a car, especially if you sign up for free to be a Gold member (no prerequisites). In my experience they are not the cheapest option, but there are great perks if you look. There is AAA discounts that is OK for business travel, but great when traveling with a family as it includes a car seat and extra driver at no additional cost. Another pro tip I will offer is don't just look at the compact price. There are times when SUVs or trucks are the cheaper option. Sometimes a luxury car is only a few percent more, but these are more exceptions.

I had my purse stolen somewhere between leaving the plane and getting to my car at the President's Circle aisle on Sunday 1/24/21. Thank God Hertz Team at SFO has a heart. Ameeta Sharma and Regina Hunt helped me get my car. They took my copy of my Drivers license and my paper temporary Texas Drivers License to their Manager Mike who approved me as a regular President Circle renter. They also walked me through getting a different card uploaded on my profile so I could drive away. After a long night, I really appreciated them and it gave me a better feeling about Hertz as a company.
I also wanted to mention Maria the Manager for returns, she helped me that evening and gave me $11 out of her pocket because I had nothing. There ARE still good people! Thank you Maria!

Hi there!

I was wrongfully placed on a DNR as I was informed in October of 2023. I been placed on a DNR over some miscommunication mishaps for which I do have proof of and documentation I have been in communication since October 5th with a Ron.

I was right away sent to vehicle recovery and wasn't given of a phone call(as the agent I spoke to today verified no phone number on the contract for some reason was listed even though I'm a GOLD member and my cell is listed in my account which explains why I was given a demand letter off the bat and not a phone call first)first as I did call on the September 29th to CS to have the vehicle extended, and then tried to call the airport branch at Atlanta International Airport, and got no response, and then called again on the October 2nd, and left a message in regards to I was having a mechanical problem with the vehicle, and needed to see if I can return it at a nearby location or airport location. I was advised by CS it's best to contact the airport location regarding vehicle extensions for which I did.

I also was informed by CS was that my bill was at $5K which was outrageous, so they gave me a case number and informed me that once the vehicle was returned was to call them to properly have the current amount updated which was $657.40 which was deducted from my credit card after closing the contract. The case number from when I called on the 6th of October.

I was informed from the department that I was mainly placed on the DNR based on non-communication issues for potential thrift which isn't true as I have all kind of documentation including the email correspondences from Ron, and the case number I provided from the billing department that states otherwise.

Another issue that's even more disturbing is I called on last Friday to see was my contract closed out from the rental in question, and was not placed on a DNR or anything and your representatives in CS said no that I didn't owe anything etc that I was good to go. I booked online my car reservation that Saturday to go to Chattanooga, TN and even booked my hotel reservation as well. I called CS one last time to confirm they got my reservation which was confirmed and that I was good to go and not on a DNR. Got to the rental counter and everything was fine - No DNR. Drove off with the car to the gate and then eas told I was placed on a DRN as other cars are behind me. Had to go back up to the garage, and see why I was not only humiliated beyond belief of the embarrassment of having to have 4 cars let me out to go back to the counter, but why I was told I wasn't on a DNR and get to the gate to find out I actually was.

The situation last Saturday was the most horrific experience I've ever encountered from an establishment to be misinformed and at the same time got written up from my job and lost $200.00 in hotel cost cause of me being misinformed on something I checked and confirmed with your CS team to begin with.

I had this matter escalated and investigated being this is ridiculous I would be placed on this list being I did all the proper channels to make sure I wasn't placed in this list and even was wronged horribly last Saturday as a result of some miscommunication issues which I was placed wrongfully on a DNR for originally, but because they misinformed me of not being on a DNR that cause some serious inconveniences because I really was is incomprehensible at this point as they contacted me on 11/27/23 stating I’m permanently suspended and that the decision on that is final for which in return I informed them I will not only be writing them bad reviews but will be taking this to the world wide news and will be suing them in court liable, mental anguish and distress as well as slander and discrimination issues as I will be fighting this.

Another thing is too - I returned the car on the 8th of October based on the 4th of October I started having mechanical problems with the vehicle and even informed CS, billing, and Ronald of this when he sent the demand letter. I was told by a representative from your department is that the car shows it was returned at 10am on the October 8th which was inaccurate as the car was returned at 6am with the keys placed in the overnight Dropbox because it was returned during after hours as I did inform CS I was carefully at 35 mph during the car back from Greenville, SC to the Atlanta airport and it would be during after hours for which she said she would document in the system back on October 7th.

I then come to find out as of 11/28 from my attorney that Hertz has a history for placing claims against customers for thieft on there rental vehicles even if the customer is current and legit on their rent as l agreement. This company is nuts. In my case, I was having mechanical issues to where I couldn’t get the vehicle back in time because I was in another state and they wouldn’t let me just return the car to that airport without a transfer fee which was outrageous as the tow charges would have been just as bad, so had to slowly drive the car back to Atlanta from Greenville, SC, and they placed a demand letter threatening to call the authorities and in the end placed a wrongful DNR on me - PERMANENTLY for which I will be taking action on big time.

Terrible experience and recommend ANYONE to NEVER rent from them.

Hey there! I just wanted to share an experience I had with Hertz's car dealer. Unfortunately, James tried to overcharge me on a car . As I described my budget to James, he became enraged, suggesting a lack of concern for the customer's best interest. J Martin [protected] The January 19th 2024. Dinglewood car dealership. 970 W Manchester Blvd. 90301.

I made a reservation to visit a relative in the hospital 6 hrs. away! make the only option beside Enterprise reservation and call Hertz 'reservations'. I verify every piece of info with the rep, asking form of payment the total to be charged with tax and deposit. Great all is well. I confirm the payment is on record with the rep. Finally what time is the 'RESERVATION' READY? Rep replies 12AM.

I call Carbondale Hertz, the guy answers and says I have the reservation K7283051752. "I'm not sure you are on the waitlist? Why call it a reservation when I only have 1 other option?

Made a new reservation and going there now, avoiding calling him 'dude' cuz that's enough for him to ignore (4) calls to confirm I may try again. Then he CNX the initial order. K7281271940. Fingers crossed Mom! I hope Hertz corp. sees this and replies!

I rental a vehicle from Hertz at Logan Airport, Boston. I asked the agent what it would cost and he told me it would be $617.94 and asked for my license and credit card. He did some computer input, handed me a folder and said I was good to go.

It wasn't until later that I looked at the invoice. The agent PACKED the rental with things I didn't want, didn't need and wasn't asked about.

Hertz said; too bad, so sad, we got your money and there is nothing they will do.

The charges were;

Rental rate; $31.92 a day

He then added CDW: $34.99 a day

He also added TOLL CHARGES of $74.95 before I even got the car.

He added CONCESSION FEE RECOVERY: $46.48

VEHICLE LICENSING COST RECOVERY: $20.13

CUSTIOMER FACILITY CHARGE + TAX; $31.85

PARKET TICKET SCHG+TX/CONVENTION CTR SCHG $12.63

TAX; $33.73

I was not told or asked what options I wanted or didn't want.

This agent/Company must work on commission to load up a rental charge like this.

On 11/19 Irented a car at the Tucson International Airport, at no time was I told not to smoke in vehicle, I was charged 500$, my contract # is 657132265, if this is your policy then thats your policy, my problem is you dont tell people this, I called your customer service and was told nothing could be done, I also have been looking on your website and it says 400$, Inwas charged 500, I find this to be unreasonable, unethical. Im a United States Air Force veteran, it seems like you dont tell people just so you can hit them with this charge, Im very involved with the veterans affairs office here and I intend to let them know about this, I also will contact the BBB and file a complaint with them, you cant do this to people and expect them to come back to you, again yor policies are your policies but you dont put that information out there, it isnt rational to think that someone who knows this would violate this policy

Hi [protected]@gmail.com I'm trying to rent with hertz but having problems they put me on suspension i paid every time I

rented with hertz I have not received any letter from hertz I was told the suspension was for not answering any letter from you please understand we have flood in our sometimes that may cause the mail not being delivered please for I would like to continue on renting with hertz Friday 24,2023 I would like to rent with you I'm no longer living in Florida I'm living Syracuse NY and I need rent with hertz can you please for give for any problems that happened thank you God bless.

I returned a car to Hertz with Fuel Gauge reading FULL. exactly as it read when I picked it up.

There were 7 or more people in line to get checked in and the Hertz Guy told me to leave the keys and they would email receipt.

When I got the receipt they charged me for 1 gallon and Service Charge approximately $ 24.00.

I paid $27 to fill the tank as reflected on my Amex card but did not get a receipt as I’ve never needed one before.

This is absolutely a SCAM…you either stand in line for over 1/2 hour or get charged for 1 gallon of gas and you have no recourse.

Any car you return to this airport can take 1 gallon of gas even if the gas gauge says it’s full.

I would have never thought Hertz would stoop this low…Huge car rental rates, cars with 40 to 50 k miles and ad to that outright thievery !

Time to reevaluate my loyalty to HERTZ

Pedro Perez

[protected]

[protected]

[protected]@aol.com

hertz charged me $1,043 for renting a small electric vehicle for 6 days. they are advertising that its only $360 for a week. and their customer support is useless in advocating for their customers. hertz should be avoided as much as possible. they'll take all your money and then some, if you'll let them. they also lie straight to your face that electric cars only need to charge for 40 minutes to get 80 % charged. that's a lie. it took us 8 hours to charge at full capacity. any other rental company is better than hertz.

Terrible service all detailed in a complaint letter sent 4 time.

Nil response

(They had no cars available on the date when we had one booked- we booked 1 month prior)

28th April -1st May.

RR M13737636

RES K4663822981

I have posted in 4 complaints already for 8 different addresses through out the UK.

I have had 1 x email response to which I replied. But had nothing since

1. I lost an Ipad at Reid Airport in Las Vegas Nevada back on September 1st. 2. Completed the missing item form (Item#: 018184245) and was notified on 19 September that my item was found.

3. I filled out the form to have the items sent back to me one-day FedEx at a cost of $78.40 (FedEx Tracking #: 783983932864).

4. Received voice recorded voice messages from Hertz requesting to call them back regarding the shipment of my found item. I have called no less that one dozen times and each time I am redirected to a voice mail box in which I cannot leave a message because the voice mailbox is full. I have tried other numbers as well, but they all redirect to a main Hertz number that does not allow me to leave a message or provide me with an option to find out the status of my missing item. There is no option provided by Hertz to talk to a live agent.

Hertz Gold Plus Rewards Member - President's Circle - [protected]