RentalCars.com
reviews and complaints

They took my money and didn't give me car upon pick up. Terrible Experience with Refund Processing

I recently had an incredibly disappointing experience with Rentalcars.com. Despite the cancellation of cars upon pick-up, my refund has not been processed, leaving me frustrated and dissatisfied. The lack of timely resolution has significantly impacted my perception of their service. I have forwarded all the relevant documents to them made more than 25 calls to customer service. It's been 56 days I'm waiting for my refund. My reference number: [protected]

We rented from rentalcar.com/Drivalia. On arrival to pickup, we had to wait an hour an a half for a car to be readied. They were giving us an Electric which we did not want (never drove one). They said it was all they had.

We then waited 2 more hours while they supposedly charged it. Once we got on the road we quickly realized we didn’t have much charge at all. We stopped at a rest area and had to wait hours for the car to charge. As we don’t use EV, we had a whole registration for Electric charging that we had to work out. Our phone battery was dying and we needed to use an app.

The entire rental period was a nightmare of long charging sessions, chargers that were out of service, trying to find chargers that worked with our app etc. The car ruined 1/2 of our long awaited vacation to Italy. Attempts to resolve with Rentalcar.com are not satisfactory.

On October 7th, 2023, in Los Angeles CA, USA, at LAX, Rentalcars.com took my money after refusing to accept my California Driver's License. My booking # [protected]

Dollar Rental then tried to rent me a car for three times the price.

I refused.

My credit card bill shows the $539.68 charged to Rentalcars.com still.

I want it refunded.

This is "bait and switch" - pure and simple.

I've reserved a car to pick up in Astana, Kazakhstan for 5 days starting September 1, 2023.

As my travel plans changed I've called to Rentalcars.com customer service trying to cancel my reservation (Booking Reference Number: [protected]). I was expected to pay for a single day but rep told me that the whole paid amount is not-recoverable and I have no options to get any portion of my monies back.

I consider such policies completely unfair and not representing industry fairly. Again, I understand that some penalty for my late cancellation request could apply, but not the whole reservation amount. I even accept reimbursement in the form of the voucher for future reservations, but current resolution is completely unfair.

As you can see in attached reservation confirmation, there were nowhere mentioned any "non-reimbursable" clause - I just agreed to pay in advance the whole sum.

Regards,

Oleg Goldman

[protected]@hotmail.com

I had an horrible experience with this company on August 7th,2023 ref. [protected], I ended up been charged for $286.44 for a car I could not withdraw because of miscommunication with Drivalia (the rental car company who refuse to hand me the keys) and Rentalscar.com.

Once I contact them about the issue, and after several Emails with all documentation and information requested, the two companies started blaming each others and both refused to issue a refund or credit for the amount charged on my credit card.

I booked a car for 5 days. I went today Thursday 3rd August to pick up the car, I asked the woman if I can take the car for 2 days only she said yes no problem so I have to return the vehicle on Saturday 5th August she took payment from me for £753 plus I paid rental cars.com £199. So I have paid twice for the same vehicle and lost 3 days rental this is fraud and I will contact my credit card company to claim this situation as this is the 3rd incident with europcars this week thanks Calvin walker

I rented a car, turned it in early and they would not provide a credit for the remainder of the unused days. The area in Ohrid we stayed in did not allow for a vehicle this large and they would not allow us to exchange for 2 cars instead so the original vehicle was useless for our trip.

Rental Agreement # [protected]

Booking # [protected]

Original Rental booking time frame: 7/17/23-7/24/23

Returned vehicle on 7/18/23

I am very very angry... you need help me...

My wife and I had a vehicle BREAK DOWN in ICELAND...in the middle of no-where. We were really in trouble...

We quickly booked a car at the Airport here in Iceland... in order to cancel our trip... and all of our plans... WE WERE VERY UPSET...

At 12:15 p.m. After some very scary decisions... we were able to see our way through to keep some of our plans intact... continue with our long awaited vacation plans...

At 1:30 p.m. or so... just about an hour and a half... after did enough to be able to stay... I TRIED TO CANCEL THE CAR RENTAL... NOPE!

Rentalcars.com folks would not cancel the rental after ONLY ONE HOUR... That is not right... That is entirely not acceptable... NOT ACCEPTABLE. I understand you cannot candle within 24 hours of the pickup time... BUT WE JUST RENTED THIS ONE HOUR BEFORE...

I DON'T CARE THAT THE POLICY SAYS WITHIN 24 hours... that is understandable when the rental has been scheduled well ahead of time. I DESERVE A REFUND... please do what is right ... I CANCELLED WITHIN ONE HOUR ...PLEASE.

[protected]@gmail.com

[protected] USA number

After my flight was cancelled to Birmingham on 30/06/2023, I had to redirect to Liverpool having subsequently booked a car through Rentalcars for my Birmingham flight. However, I was resigned to the fact I would not be able to reclaim the cost of the rental I had arranged in Birmingham, I needed to arrange a new rental for Liverpool and so I booked with Rentalcars on the evening of the 30/06/2023 to collect a car the next day.

The rental was essential, as I was travelling with my wife and in-laws, one of whom is disabled suffering from osteoporosis. We were heading to Rutland for my father’s 80th birthday whom we hadn't seen for over a year. As I boarded the flight (literally sitting in my seat) to Liverpool at around 6.30am, a representative of Enterprise phoned to say they could not accommodate my booking. I could do nothing.

We arrived at Liverpool looking for a hire car to find no-one manning the desks at any hire car company. I then phoned Avis to be told that cars would need to be booked online and it could take 4 hours to activate a booking and get me a car. In a desperate situation with a woman who was incredibly uncomfortable with her osteoporosis, we got into a taxi and asked them to locate the nearest hire car place, however, none were open at that time in the morning. Thankfully, my brother phoned whose daughter lives in St Helens was able to put me on her car insurance and I used her car to continue our journey Rutland.

I wrongly assumed that as your subsidiary, 'Enterprise', who phoned me to cancel our booking on the morning of the hire would be responsible for informing you of not being able to honour their contract with me. Therefore, I would be refunded.

However, after a few days of not receiving a full refund, I phone Andrea and was completely stunned to be told 'you should have phoned us on the day and we could have refunded things more easily'. I would like to reiterate 'I didn't cancel the booking - you or your subsidiary did'. It should not be incumbent on me, to chase you, for money on a contract you couldn’t honour. This is an appalling way to treat customers. After being told I would not have transport when I arrived at Liverpool airport, the last thing on my mind was to chase a refund. I was concerned with getting my family to my father’s 80th birthday. Furthermore, I was astonished that Andrea could not generate a refund over the phone. First I was put on hold while she contacted Enterprise to confirm my story and then was put on hold again whilst she had to contact another team to inform her that I needed to process a claim for my money online. I was kept on hold for over 30 minutes during this time. All the time, the payment I provided you in good faith is on a credit card charging interest.

Obviously, I am incredibly angry. Upon realising that our flight was cancelled to Birmingham, I was resolved to the fact that at such short notice the cost of this hire would be lost and understand the general principles of commerce. However, I also recognise that customers are the bedrock of a good company. I can even understand that I might need to phone to prompt to generate a refund. However, to be told that process I used to obtain my refund was not sufficient and that I was responsible now for the slow return of my money, I think is deplorable.

I have order a car rental from the app for a week in Milano airport when I arrive at the desk I couldn’t get my order due to lack of plastic card of my state i hade an international driving license but my card was till the 10.07 and I did it till 12.07 so I hade to cancel and make a new reservation, I called the rentalcars.com call service and the representative said he can’t make a new reservation because of lack of cars at the place , so I hade to cancel the reservation and get back only half of my money!

And made the reservation iat the desk in the airport and paid more for less days , it’s unbelievable due of lack of good service

We hired a car in Aqaba, Jordan, from Avis via Rentalcars.com.

Rentalcars.com stated in their "Inquiry Email" (at which point they had deducted Payment):

"We are currently processing your rental request and will shortly confirm your booking via email."

The booking was never confirmed, I never received a confirmation from Rentacars.com or Avis, but the Payment had been deducted from my Credit Card.

I called Avis in Aqaba on the day of the Rental and they advised they had NOT received my Booking Inquiry from Rentalcars.com nor did they have a Car available.

I then had to poroceed by TAXI at a much higher cost.

Rentalcars.com are not returning my monies, even though they had promised it, and are stating that Avis had a Car available. However, they are not provideing any proof of an Email to me or similar.

NEVER EVER WILL I BOOK WITH RENTALCARS.COM AGAIN!

I mistake rented a car through Rentalcars.com, which signs me up for Payless Car Rental. Rentalcars.com charged my credit $121.37 right away on June 5, 2023. When I got to Omaha, Nebraska on Sunday June 11, 2023, at 10:35 am Payless was closed and told me to go to AVIS, which I was unable to get the rental, so I ask them to cancel the car rental. They gave me a number to call Payless and Payless told me they couldn't cancel because I rented through a third party. When I called Rentcars.com the agent told me I couldn't cancel, and the only way I could get my money back was to make a new reservation for the future, but I must pay again, which was stupid. How many people are they scamming?

I had rented a car through RentalCars from Hertz at Stansted airport. However, Hertz would not recognize my driver's license! Therefore, I needed to change the name on the lease to my daughter. The first employee at RentalCars kept me talking for 30 minutes - all the while explaining that he was having problems with the system before putting me on hold. The other employee - call number 2, I got hold of promised that my booking would be cancelled. I can see on your website that it has happened. However, I have not received the promised confirmation that I will be refunded my money. When do you expect me to get my money back?

Kind regards

Bjørn Bertelsen

Rossinisvej 14, 3. th

2450 SV

Denmark

Journalist

Email: [protected]@bertelsen.net

I rented a car for 5 days, through rentacars.com, the car was supposed to be picked up at the economy rent a car 5 minutes of the airport. The shuttle bus never come, we took a taxi to the car rental location, the agent there told us that he doesn't have no more cars, he did not keep the car rental that was paid in full for us. His location was 635 ave marshall, montreal, canada.

We paid 261.26+the taxi 65.00, +return taxi to the airport 45.=

371.26.

I reserved a vehicle at Charlotte Airport on May 5, 2023. I presented evidence of my liability insurance and also the collision damage waiver provided by American Express. The person who was processing my pickup said that the system did not allow him to enter two different insurance companies for the liability insurance and the collision damage waiver. The only option provided was that I had to purchase insurance through Rentalcars.com at $20.00 per day.

Rentalcars.com forced me to spend more money than was necessary by using "their system" as an excuse. I will never rent from this company again.