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Enterprise Customer Care Service

Enterprise Holdings, Inc.

600 Corporate Park Dr
Saint Louis
United States - 63105

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Enterprise Complaints & Reviews

Enterprise / Electronic rental contract

Mary39 on Nov 20, 2016
I have rented from the South Boston location numerous times. So much so that I usually get a free upgrade. Not so much this time as I was told that there would be a upgrade fee. No matter, I booked a reasonable sized vehicle. A young lady picked me up and gathered my details on their...

Enterprise / Damage recovery unit not respond to my request for information complaints car rental enterprise rental

cherylyue on Oct 31, 2016
we have rent a car from National/Enterprise at the international airport of Grand Forks, ND from Sept.2nd-Sept.11th, which is a full-size Dodge charger. Unfortunately, we have meet an extremely rain on Sept.4th night and the level of the rainwater was too high to stop the car. The car...

Enterprise Car Rentals / Car rental

Don Woermke on Oct 20, 2016
Her name is Rachel, she should rent Brooms not cars...Scottsdale AZ is her home. Why she doesn't like me is a mystery, but new meaning goes to a woman's SCORN applies. I will never book with Enterprise Car Rentals in Scottsdale area again. They have lost me and my money to pay for a car...

Enterprise Rent A Car / Rental car

tangi2008 on Oct 5, 2016
5/16/16 Rented a Chrysler 200 for a weekend trip, when we did the walk around inspection the person was more interested in the location and reason I was going then paying attention to any so called damage to the car. She asked where I was going, I told her the high school state baseball...

Enterprise / Customer service representative

Zoyd on Sep 5, 2016
My car was hit by a truck and Insurance rent me a car ( that's what I thought!). Fred from Enterprise in Glenwood Springs CO, made unethical sale ( after I told him that I never rent a car before)- Damage Waver is OPTIONAL, everybody! Friday afternoon my card was unauthorised charged...

Enterprise Rental Car / Enterprise charged me for pre-existing damage to car

Rhonda Ellis on Sep 4, 2016
Beware - Enterprise Rental's scam practice of charging you for pre-existing damage to the rental car. I rented a car from Enterprise Rental in Jacksonville Fl in April 2016. When I returned the car they pointed out damage to the black plastic front grill. It was so low, it was very hard to...

Enterprise / I want my Refund of 250 back to my account

Lucy Verissimo on Aug 10, 2016
Hi I'm not even surprise with all this comments . Today I went thru the same problem everyone here is having . I Rented a car Aug 1, 2016 to Aug 4, 2016 . They didn hesitant to take to widraw the money of my account when I returned not just this but they charged 5$ dollars for a gallon of...

Enterprise Rent A Car / Bogus Hail Damage Claim

CatDarr on Aug 9, 2016
I rented a car while my car was being repaired for a rear end collision on 4/1/2016. When I rented the car, the lady on the walk around was very specific about me only pointing out quarter size damage or larger. I kept pointing out items and she dismissed them. The whole walk around took...

Enterprise Car Sales / I am complaining about their dishonesty and taking advantage of a combat veteran and family

millerwife2013 on Jul 15, 2016
in July 2015 we went into the Enterprise car sales location in Indianapolis, Indiana. We had a 2013 Mazda 5 that my husband had bought me brand new just after we got married in July 2013. My husband is a combat wounded veteran who made so many unselfish decisions for my 3 daughters any...

Enterprise Car Rental / Car Rental

Sue Sheppard on Jun 22, 2016
My complaint only relates to American Express's promotion of Enterprise and their car rental services. I switched my car rental from Dollar to Enterprise on a recent trip to RI to take advantage of an Amex promotion. My experience couldn't have been worse. Enterprise (North Providence, RI...

Enterprise / Damaged vehicle

Rene Kinion on Jun 15, 2016
Rented a car that a customer had just returned. Pointed out dent to Enterprise employee. Returned car to a different branch. Explained that staff person in West Haven branch were aware of dent before I took possession. Now they are billing me for the dent. This occurred in Feb 2016. Have...

Enterprise / Rental Car

Jahm on Jun 5, 2016
I rented an Enterprise card from Broomfield, CO on 5/18 and returned it to the Denver airport branch on 5/21. The Denver branch claimed hail damage when I returned the vehicle even though I never encountered hail. When I received the vehicle in Broomfield, it was several hours late and...

Enterprise / Bad service

Patricia L George on May 26, 2016
I book with this local company 2-3 times a year, today I got a surprise phone call to cancel my 3 day booking for a cargo van, sorry we dont have a van for you it was in an accident, no replacement offered, nothing, , , just a number to call, , , , so I called, , , after 15 minutes on...

Enterprise Car Rental / Failure to return my deposit

fran san on May 20, 2016
I rented a car in Nice, France for 1 week on April20, 2016 til April 28, 2016. Enterprise took a 250 euro deposit and today is May 20, 2016 with no deposit refund. We have started a claim with VISA to credit our account as we have full contract showing this deposit which has not been...

Enterprise / Bogus Damage Claims

Steven Sheer on May 19, 2016
As part of a Damage Warranty claim with Geico we were provided a rental from Enterprise. Enterprise pulled a bogus scam on us, not really inspecting the car, and at return pointed a damage underneath the from passenger door, not visible standing up. On your knees you can see it. I have 2 pdf docs with all the info, they don't attach, only pictures

Enterprise / Rental Deposit Not Returned in Timely Manner.

Dylan Schantz on May 16, 2016
Date of Incident : 5/13/2016 Rental Agreement Number : 4C94KF Description : Enterprise has not returned my refund in a timely manner, as well as overcharged me for the "Young Driver Fee" that was advertised on the website. The women also neglected to tell me the $250 deposit would come...

Enterprise / Enterprise Rental Car

Sanjeev G on Apr 29, 2016
This is Sanjeev and I hAve been renting car from Enterprise all my life..But suddenly I see a damage against my name for something happened in 2012-2013 on a truck that was rented in Memphis. I took the rental from airport location.. I was given a truck even though I had booked a usual...

Enterprise / Priceline.com

ljnugen on Apr 25, 2016
On Friday, April 22, 2016, Priceline Trip # 109-471-833-20, Enterprise Rental Agreement # 474B95. This Issued should be clarified between the rental car company and Priceline.com agreement so that their customers will not be cheated and been charged twice for bying "Collision Damage...

Enterprise / Fraudulent charges

Michael Pitts on Apr 13, 2016
I need help Please!! Enterprise hit my account for over 1700.00 and in no way, shape, or form authorise this. I did not have near that amount in my account nor did I Have overdraft protection. They made a very large mistake and the bank will not work with me ultimately allowing this to...

Enterprise Rent A Car / Damaged rental

Avg85 on Apr 12, 2016
We rented a car from Enterprise through our auto insurance. The location at a little past 5pm and twas very busy. The man who had helped us let his co-workers that he had to leave by 5:30, no excuses. He wrote up our contract then walked us out to do a very rushed inspection of the...

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