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Enterprise Complaints & Reviews

Enterprise Rent A Car / Deposit Refund - Car Rental

zeki_b on 2016-02-10
I rented a car from Enterprise Rent A Car office in Oxford Airport, Oxford, UK on 21/01/2016 and returned it on 25/01/2016. Deposit refund which is 200 pounds was requested on 25/01/2016. They said it'd take 1 day to get back to my bank account, then they said 3 days, then they said it'd...

Enterprise Rent A Car / Deposit Refund

zeki_b on 2016-02-10
I rented a car from Enterprise Rent A Car office in Oxford Airport, Oxford, UK on 21/01/2016 and returned it on 25/01/2016. Deposit refund which is 200 pounds was requested on 25/01/2016. They said it'd take 1 day to get back to my bank account, then they said 3 days, then they said it'd...

Enterprise / Rental Car

TahoeJames on 2016-01-08
On December 23, 2015, we rented a car from Enterprise, who had a desk in the hotel we were staying at, The Peppermill in Reno, NV. We had a coupon for 10% off. The back of the coupon had NO limitations. They would not honor it. Excuses were that we already got a discount with the weekly rate and that the "system" would not allow it.

Enterprise Rental Car - California, Ontario / Reported car stolen when it was already taken back

Dorene Peters on 2015-12-31
Submitted 12/12/2015 Published 12/12/2015 Company Response 12/15/2015 Your Response 12/17/2015 Public published review 12/12/15 My husband rented a vehicle from the airport location for the week of Thanksgiving after Thanksgiving we decided to rent for another week, the mgr called on wed...

Enterprise Rental Car - Missouri, Kansas City / Fraudulent Damage Claim

KCorpus on 2015-12-22
On November 20-22, 2015 I rented a vehicle from the Enterprise rental facility at BWI airport. I returned the vehicle on November 22 around 5:15a.m. as I had an early flight. Given the early hour, no one was present from Enterprise to review the vehicle with me, however, I did a thorough...

Enterprise Rental Car / The staff

Reviewer57098 on 2015-12-17
For almost 5 years I have been a loyal, happy enterprise plus member THVQQZ and loved you company! Now having to deal with it cost me sleep and major stress as this is the only rental in this place!! The fact is that I will be treated like trash or invisible !! There is no nice or friendly...

Enterprise - Ohio, Dublin / Rent a Car

santhosh chilamkurthi on 2015-12-08
I rented a compact vehicle for 1 day (12/7/2015 - 12/8/2015) at Enterprise (Location : 6756 Perimeter Loop Dr, Dublin, OH 43017). While renting the vehicle I was a bit busy and dint look at the car that clear.It was a small size Kia Car.The person who looked at the Car noted some scratche...

Enterprise Rent A Car - Missouri, Saint Louis / False Damage Repair

Dave Karst on 2015-12-04
I rented a car from Enterprise at the Tulsa airport in January, 2015 . When my wife and I returned the car to the airport on 1/19/15 we along with an Enterprise agent did a full walk around inspection of the car and no damage was found or noted. In February, 2015 I received an invoice for...

Enterprise Car Rental - Colorado, Pueblo / Said I had a 20" scratch in the rear bumper when I returned the car

Roger Nalan Moore on 2015-11-22
I rented a car from an Enterprise car rental location in Pueblo Colorado on Friday November 20th at about 6:45 p.m until Sunday November 22, 2015 at 8:30 a.m. A few hours after returning the car I got an Email from the Enterprise that the car I rented from them has a 20" scratch on the...

Enterprise - Florida, West Palm Beach / Unprofessional behavior by local manager

Reviewer97443 on 2015-11-06
I rented a vehicle for a one-way travel, and was informed that the drop off fee was steep because they might not be able to use the vehicle type (a pickup truck) at the other location. I assured them that it was a country area and trucks were highly popular, so the manager, Dominique...

Enterprise Car Rental - South Carolina, Irmo / Faulty Accounting Errors

Christie R. on 2015-11-03
I drove all the way from Irmo, SC to downtown Columbia to rent a cargo van from Enterprise. When they ran my drivers license I was informed that they would not rent me a vehicle because of an outstanding balance from 2008. I was handed a sheet of paper documenting the outstanding debt with...

Enterprise Rent-a-car / Deposit not recieved

Reviewer42980 on 2015-10-01
Had to have rental due to fact drunk driver hitting my car! Day one through today has a been a hassle the whole way! Returned car in perfect condition with gas at what it was when picked up! MY deposit was a money order due to not wanting issues with my card! First lady said i should...

Enterprise Rent-a-car / Harassing Bills

Reviewer34339 on 2015-09-29
I was in a car accident that wasn't my fault and the other driver's insurance paid for a rental car from Enterprise. When I got a call that my car was repaired I returned the rental car within 12 hours. However, Enterprise Rent-A-Car has terrible record keeping and they claim the car wa...

Enterprise Rent-a-car - Florida, Port Charlotte / Being made to pay charges that aren't my responsibility

Reviewer79040 on 2015-09-24
I am an Us Airman on active duty. During the month of August 2015 I was visiting home on a short leave. During my visit I rented a car from Enterprise. One of those nights using my rental I went to visit a friend at his house. Unfortunately that night, my friend's dad not noticing my...

Enterprise Rent-a-car / Authorization/Poor Customer Service

Reviewer26856 on 2015-09-05
Good Morning, I reserved a rental via Hotwire.com (Reservation#4780103333) to rent a car from 1:00 August 27 to Noon August 30th. When I got there they where going to charge me an extra rate for coming early to pick up the car so I decided to wait till 1:00 to pick it up. I just found out...

Enterprise / Got ripped off

UdoC on 2015-09-03
My issue appears to be similar to one of the last posts. There seems to be a worldwide pattern at Enterprise with the distinct difference that I was treated extremely rude at the counter and my complaints were initially ignored. Only after I showed no signs of taking this lying down the...

Enterprise / Deposit refund

Fed-Uppp on 2015-09-01
Enterprise has $250. 00 of my money that was an insurance reimbursement, allstate insurance was paying for the rental due to the car that smacked me in the rear - end of my car was insured with allstate, "it's been 3 weeks still nothing & remind you they said no more than 10 days you...

Enterprise Rent A Car - Florida, Port Orange / Deposit Not Returned

Barbender on 2015-07-21
Enterprise Rent A Car has not returned my deposit after 10 Weeks! May 11th I rented a car one way from Daytona to Ft Lauderdale in order to pick up a new car for my wife at a Mercedes Dealership. I drove directly to the dealership and the car was returned to Enterprise next door. By the...

Enterprise - New York, New York / Overcharged for tolls

Lucieblue on 2015-07-01
Recently received a letter about my rental car not paying tolls on the NY state thruway. Apparently I was charged the length of the thruway. BUT I go on at exit 18!in New Paltz (exited a few later)not even the start of it and PAID all my tolls. Called the citations department very...

Enterprise Rent A Car / deductible

Melinda Fillol on 2015-05-18
My claim number was 05209136 and I had insurance by a third party. I was asked by Enterprise to give them $500 for deductible that would be returned after bill was paid. I have yet to get reimbursed. Why?

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