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Enterprise Customer Care Service

Enterprise Holdings, Inc.

600 Corporate Park Dr
Saint Louis
Missouri
United States - 63105

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Enterprise Complaints & Reviews

Enterprise - Colorado, Glenwood Springs / Customer service representative

Zo
Zoyd on Sep 5, 2016
My car was hit by a truck and Insurance rent me a car ( that's what I thought!). Fred from Enterprise in Glenwood Springs CO, made unethical sale ( after I told him that I never rent a car before)- Damage Waver is OPTIONAL, everybody! Friday afternoon my card was unauthorised charged...

Enterprise Rental Car / Enterprise charged me for pre-existing damage to car

Rh
Rhonda Ellis on Sep 4, 2016
Beware - Enterprise Rental's scam practice of charging you for pre-existing damage to the rental car. I rented a car from Enterprise Rental in Jacksonville Fl in April 2016. When I returned the car they pointed out damage to the black plastic front grill. It was so low, it was very hard to...

Enterprise - Connecticut, Hartford / I want my Refund of 250 back to my account

Lu
Lucy Verissimo on Aug 10, 2016
Hi I'm not even surprise with all this comments . Today I went thru the same problem everyone here is having . I Rented a car Aug 1, 2016 to Aug 4, 2016 . They didn hesitant to take to widraw the money of my account when I returned not just this but they charged 5$ dollars for a gallon of...

Enterprise Rent A Car - Texas, San Antonio / Bogus Hail Damage Claim

Ca
CatDarr on Aug 9, 2016
I rented a car while my car was being repaired for a rear end collision on 4/1/2016. When I rented the car, the lady on the walk around was very specific about me only pointing out quarter size damage or larger. I kept pointing out items and she dismissed them. The whole walk around took...

Enterprise Car Sales - Indiana, Indianapolis / I am complaining about their dishonesty and taking advantage of a combat veteran and family

Mi
millerwife2013 on Jul 15, 2016
in July 2015 we went into the Enterprise car sales location in Indianapolis, Indiana. We had a 2013 Mazda 5 that my husband had bought me brand new just after we got married in July 2013. My husband is a combat wounded veteran who made so many unselfish decisions for my 3 daughters any...

Enterprise Car Rental / Car Rental

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Sue Sheppard on Jun 22, 2016
My complaint only relates to American Express's promotion of Enterprise and their car rental services. I switched my car rental from Dollar to Enterprise on a recent trip to RI to take advantage of an Amex promotion. My experience couldn't have been worse. Enterprise (North Providence, RI...

Enterprise - Connecticut, West Haven / Damaged vehicle

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Rene Kinion on Jun 15, 2016
Rented a car that a customer had just returned. Pointed out dent to Enterprise employee. Returned car to a different branch. Explained that staff person in West Haven branch were aware of dent before I took possession. Now they are billing me for the dent. This occurred in Feb 2016. Have...

Enterprise - Colorado, Denver / Rental Car

Ja
Jahm on Jun 5, 2016
I rented an Enterprise card from Broomfield, CO on 5/18 and returned it to the Denver airport branch on 5/21. The Denver branch claimed hail damage when I returned the vehicle even though I never encountered hail. When I received the vehicle in Broomfield, it was several hours late and...

Enterprise / Bad service

Pa
Patricia L George on May 26, 2016
I book with this local company 2-3 times a year, today I got a surprise phone call to cancel my 3 day booking for a cargo van, sorry we dont have a van for you it was in an accident, no replacement offered, nothing, , , just a number to call, , , , so I called, , , after 15 minutes on...

Enterprise Car Rental / Failure to return my deposit

Fr
fran san on May 20, 2016
I rented a car in Nice, France for 1 week on April20, 2016 til April 28, 2016. Enterprise took a 250 euro deposit and today is May 20, 2016 with no deposit refund. We have started a claim with VISA to credit our account as we have full contract showing this deposit which has not been...

Enterprise - New York, New Rochelle / Bogus Damage Claims

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Steven Sheer on May 19, 2016
As part of a Damage Warranty claim with Geico we were provided a rental from Enterprise. Enterprise pulled a bogus scam on us, not really inspecting the car, and at return pointed a damage underneath the from passenger door, not visible standing up. On your knees you can see it. I have 2 pdf docs with all the info, they don't attach, only pictures

Enterprise - Michigan, Okemos / Rental Deposit Not Returned in Timely Manner.

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Dylan Schantz on May 16, 2016
Date of Incident : 5/13/2016 Rental Agreement Number : 4C94KF Description : Enterprise has not returned my refund in a timely manner, as well as overcharged me for the "Young Driver Fee" that was advertised on the website. The women also neglected to tell me the $250 deposit would come...

Enterprise / Enterprise Rental Car

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Sanjeev G on Apr 29, 2016
This is Sanjeev and I hAve been renting car from Enterprise all my life..But suddenly I see a damage against my name for something happened in 2012-2013 on a truck that was rented in Memphis. I took the rental from airport location.. I was given a truck even though I had booked a usual...

Enterprise - California, Elk Grove / Priceline.com

Lj
ljnugen on Apr 25, 2016
On Friday, April 22, 2016, Priceline Trip # 109-471-833-20, Enterprise Rental Agreement # 474B95. This Issued should be clarified between the rental car company and Priceline.com agreement so that their customers will not be cheated and been charged twice for bying "Collision Damage...

Enterprise - West Virginia, Huntington / Fraudulent charges

Mi
Michael Pitts on Apr 13, 2016
I need help Please!! Enterprise hit my account for over 1700.00 and in no way, shape, or form authorise this. I did not have near that amount in my account nor did I Have overdraft protection. They made a very large mistake and the bank will not work with me ultimately allowing this to...

Enterprise Rent A Car / Damaged rental

Av
Avg85 on Apr 12, 2016
We rented a car from Enterprise through our auto insurance. The location at a little past 5pm and twas very busy. The man who had helped us let his co-workers that he had to leave by 5:30, no excuses. He wrote up our contract then walked us out to do a very rushed inspection of the...

Enterprise Car Rental - Illinois, Glen Ellyn / Intimidation to Buy Insurance

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Renter60137 on Mar 28, 2016
I rented a car from the Enterprise Car Rental office in Glen Ellyn, Illinois on March 17th. After completing the paperwork in the office, the employee took me out to the parking lot to examine the car for dents and scratches. He then got into the car with me to complete the insurance form...

Enterprise Car Rental / Rental car billing

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Reviewer79207 on Feb 18, 2016
Enterprise has billed 4 times for car rental that was paid by American Express last year. Multiple calls to both AX and Enterprise have failed to get a response from the companies. I have a paid receipt for the AX payment but neither company seems willing to resolve the issue. I have spent...

Enterprise Rent A Car / Deposit Refund - Car Rental

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zeki_b on Feb 10, 2016
I rented a car from Enterprise Rent A Car office in Oxford Airport, Oxford, UK on 21/01/2016 and returned it on 25/01/2016. Deposit refund which is 200 pounds was requested on 25/01/2016. They said it'd take 1 day to get back to my bank account, then they said 3 days, then they said it'd...

Enterprise Rent A Car / Deposit Refund

Ze
zeki_b on Feb 10, 2016
I rented a car from Enterprise Rent A Car office in Oxford Airport, Oxford, UK on 21/01/2016 and returned it on 25/01/2016. Deposit refund which is 200 pounds was requested on 25/01/2016. They said it'd take 1 day to get back to my bank account, then they said 3 days, then they said it'd...

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