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Enterprise Customer Care Service

Enterprise Holdings, Inc.

600 Corporate Park Dr
Saint Louis
Missouri
United States - 63105

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Enterprise Complaints & Reviews

Enterprise / Bad service

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Patricia L George on 2016-05-26
I book with this local company 2-3 times a year, today I got a surprise phone call to cancel my 3 day booking for a cargo van, sorry we dont have a van for you it was in an accident, no replacement offered, nothing, , , just a number to call, , , , so I called, , , after 15 minutes on...

Enterprise Car Rental / Failure to return my deposit

Fr
fran san on 2016-05-20
I rented a car in Nice, France for 1 week on April20, 2016 til April 28, 2016. Enterprise took a 250 euro deposit and today is May 20, 2016 with no deposit refund. We have started a claim with VISA to credit our account as we have full contract showing this deposit which has not been...

Enterprise - New York, New Rochelle / Bogus Damage Claims

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Steven Sheer on 2016-05-19
As part of a Damage Warranty claim with Geico we were provided a rental from Enterprise. Enterprise pulled a bogus scam on us, not really inspecting the car, and at return pointed a damage underneath the from passenger door, not visible standing up. On your knees you can see it. I have 2 pdf docs with all the info, they don't attach, only pictures

Enterprise - Michigan, Okemos / Rental Deposit Not Returned in Timely Manner.

Dy
Dylan Schantz on 2016-05-16
Date of Incident : 5/13/2016 Rental Agreement Number : 4C94KF Description : Enterprise has not returned my refund in a timely manner, as well as overcharged me for the "Young Driver Fee" that was advertised on the website. The women also neglected to tell me the $250 deposit would come...

Enterprise / Enterprise Rental Car

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Sanjeev G on 2016-04-29
This is Sanjeev and I hAve been renting car from Enterprise all my life..But suddenly I see a damage against my name for something happened in 2012-2013 on a truck that was rented in Memphis. I took the rental from airport location.. I was given a truck even though I had booked a usual...

Enterprise - California, Elk Grove / Priceline.com

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ljnugen on 2016-04-25
On Friday, April 22, 2016, Priceline Trip # 109-471-833-20, Enterprise Rental Agreement # 474B95. This Issued should be clarified between the rental car company and Priceline.com agreement so that their customers will not be cheated and been charged twice for bying "Collision Damage...

Enterprise - West Virginia, Huntington / Fraudulent charges

Mi
Michael Pitts on 2016-04-13
I need help Please!! Enterprise hit my account for over 1700.00 and in no way, shape, or form authorise this. I did not have near that amount in my account nor did I Have overdraft protection. They made a very large mistake and the bank will not work with me ultimately allowing this to...

Enterprise Rent A Car / Damaged rental

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Avg85 on 2016-04-12
We rented a car from Enterprise through our auto insurance. The location at a little past 5pm and twas very busy. The man who had helped us let his co-workers that he had to leave by 5:30, no excuses. He wrote up our contract then walked us out to do a very rushed inspection of the...

Enterprise Car Rental - Illinois, Glen Ellyn / Intimidation to Buy Insurance

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Renter60137 on 2016-03-28
I rented a car from the Enterprise Car Rental office in Glen Ellyn, Illinois on March 17th. After completing the paperwork in the office, the employee took me out to the parking lot to examine the car for dents and scratches. He then got into the car with me to complete the insurance form...

Enterprise Car Rental / Rental car billing

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Reviewer79207 on 2016-02-18
Enterprise has billed 4 times for car rental that was paid by American Express last year. Multiple calls to both AX and Enterprise have failed to get a response from the companies. I have a paid receipt for the AX payment but neither company seems willing to resolve the issue. I have spent...

Enterprise Rent A Car / Deposit Refund - Car Rental

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zeki_b on 2016-02-10
I rented a car from Enterprise Rent A Car office in Oxford Airport, Oxford, UK on 21/01/2016 and returned it on 25/01/2016. Deposit refund which is 200 pounds was requested on 25/01/2016. They said it'd take 1 day to get back to my bank account, then they said 3 days, then they said it'd...

Enterprise Rent A Car / Deposit Refund

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zeki_b on 2016-02-10
I rented a car from Enterprise Rent A Car office in Oxford Airport, Oxford, UK on 21/01/2016 and returned it on 25/01/2016. Deposit refund which is 200 pounds was requested on 25/01/2016. They said it'd take 1 day to get back to my bank account, then they said 3 days, then they said it'd...

Enterprise / Rental Car

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TahoeJames on 2016-01-08
On December 23, 2015, we rented a car from Enterprise, who had a desk in the hotel we were staying at, The Peppermill in Reno, NV. We had a coupon for 10% off. The back of the coupon had NO limitations. They would not honor it. Excuses were that we already got a discount with the weekly rate and that the "system" would not allow it.

Enterprise Rental Car - California, Ontario / Reported car stolen when it was already taken back

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Dorene Peters on 2015-12-31
Submitted 12/12/2015 Published 12/12/2015 Company Response 12/15/2015 Your Response 12/17/2015 Public published review 12/12/15 My husband rented a vehicle from the airport location for the week of Thanksgiving after Thanksgiving we decided to rent for another week, the mgr called on wed...

Enterprise Rental Car - Missouri, Kansas City / Fraudulent Damage Claim

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KCorpus on 2015-12-22
On November 20-22, 2015 I rented a vehicle from the Enterprise rental facility at BWI airport. I returned the vehicle on November 22 around 5:15a.m. as I had an early flight. Given the early hour, no one was present from Enterprise to review the vehicle with me, however, I did a thorough...

Enterprise Rental Car / The staff

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Reviewer57098 on 2015-12-17
For almost 5 years I have been a loyal, happy enterprise plus member THVQQZ and loved you company! Now having to deal with it cost me sleep and major stress as this is the only rental in this place!! The fact is that I will be treated like trash or invisible !! There is no nice or friendly...

Enterprise - Ohio, Dublin / Rent a Car

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santhosh chilamkurthi on 2015-12-08
I rented a compact vehicle for 1 day (12/7/2015 - 12/8/2015) at Enterprise (Location : 6756 Perimeter Loop Dr, Dublin, OH 43017). While renting the vehicle I was a bit busy and dint look at the car that clear.It was a small size Kia Car.The person who looked at the Car noted some scratche...

Enterprise Rent A Car - Missouri, Saint Louis / False Damage Repair

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Dave Karst on 2015-12-04
I rented a car from Enterprise at the Tulsa airport in January, 2015 . When my wife and I returned the car to the airport on 1/19/15 we along with an Enterprise agent did a full walk around inspection of the car and no damage was found or noted. In February, 2015 I received an invoice for...

Enterprise Car Rental - Colorado, Pueblo / Said I had a 20" scratch in the rear bumper when I returned the car

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Roger Nalan Moore on 2015-11-22
I rented a car from an Enterprise car rental location in Pueblo Colorado on Friday November 20th at about 6:45 p.m until Sunday November 22, 2015 at 8:30 a.m. A few hours after returning the car I got an Email from the Enterprise that the car I rented from them has a 20" scratch on the...

Enterprise - Florida, West Palm Beach / Unprofessional behavior by local manager

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Reviewer97443 on 2015-11-06
I rented a vehicle for a one-way travel, and was informed that the drop off fee was steep because they might not be able to use the vehicle type (a pickup truck) at the other location. I assured them that it was a country area and trucks were highly popular, so the manager, Dominique...

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