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Enterprise Holdings, Inc.

600 Corporate Park Dr
Saint Louis
United States - 63105
Customer Care
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Enterprise Complaints & Reviews

Enterprise Car Rental - Colorado, Pueblo - Said I had a 20" scratch in the rear bumper when I returned the car

Posted: 2015-11-22 by    Roger Nalan Moore
Complaint Rating:  0 % with 0 votes
I rented a car from an Enterprise car rental location in Pueblo Colorado on Friday November 20th at about 6:45 p.m until Sunday November 22, 2015 at 8:30 a.m. A few hours after returning the car I got an Email from the Enterprise that the car I rented from them has a 20" scratch on the rear...

Enterprise - Florida, West Palm Beach - Unprofessional behavior by local manager

Posted: 2015-11-06 by    Reviewer97443
Complaint Rating:  0 % with 0 votes
I rented a vehicle for a one-way travel, and was informed that the drop off fee was steep because they might not be able to use the vehicle type (a pickup truck) at the other location. I assured them that it was a country area and trucks were highly popular, so the manager, Dominique, discounted...

Enterprise Car Rental - South Carolina, Irmo - Faulty Accounting Errors

Posted: 2015-11-03 by    Christie R.
Complaint Rating:  0 % with 0 votes
I drove all the way from Irmo, SC to downtown Columbia to rent a cargo van from Enterprise. When they ran my drivers license I was informed that they would not rent me a vehicle because of an outstanding balance from 2008. I was handed a sheet of paper documenting the outstanding debt with a...

Enterprise Rent-a-car - Deposit not recieved

Posted: 2015-10-01 by    Reviewer42980
Complaint Rating:  0 % with 0 votes
Had to have rental due to fact drunk driver hitting my car! Day one through today has a been a hassle the whole way! Returned car in perfect condition with gas at what it was when picked up! MY deposit was a money order due to not wanting issues with my card! First lady said i should recieve...

Enterprise Rent-a-car - Harassing Bills

Posted: 2015-09-29 by    Reviewer34339
Complaint Rating:  0 % with 0 votes
I was in a car accident that wasn't my fault and the other driver's insurance paid for a rental car from Enterprise. When I got a call that my car was repaired I returned the rental car within 12 hours. However, Enterprise Rent-A-Car has terrible record keeping and they claim the car was returned...

Enterprise Rent-a-car - Florida, Port Charlotte - Being made to pay charges that aren't my responsibility

Posted: 2015-09-24 by    Reviewer79040
Complaint Rating:  0 % with 0 votes
I am an Us Airman on active duty. During the month of August 2015 I was visiting home on a short leave. During my visit I rented a car from Enterprise. One of those nights using my rental I went to visit a friend at his house. Unfortunately that night, my friend's dad not noticing my rental...

Enterprise Rent-a-car - Authorization/Poor Customer Service

Posted: 2015-09-05 by    Reviewer26856
Complaint Rating:  0 % with 0 votes
Good Morning, I reserved a rental via Hotwire.com (Reservation#4780103333) to rent a car from 1:00 August 27 to Noon August 30th. When I got there they where going to charge me an extra rate for coming early to pick up the car so I decided to wait till 1:00 to pick it up. I just found out that...

Enterprise - Got ripped off

Posted: 2015-09-03 by    UdoC
Complaint Rating:  100 % with 1 votes
My issue appears to be similar to one of the last posts.
There seems to be a worldwide pattern at Enterprise with the distinct difference that I was treated extremely rude at the counter and my complaints were initially ignored. Only after I showed no signs of taking this lying down the...

Enterprise - Deposit refund

Posted: 2015-09-01 by    Fed-Uppp
Complaint Rating:  0 % with 0 votes
Enterprise has $250. 00 of my money that was an insurance reimbursement, allstate insurance was paying for the rental due to the car that smacked me in the rear - end of my car was insured with allstate, "it's been 3 weeks still nothing & remind you they said no more than 10 days you...

Enterprise Rent A Car - Florida, Port Orange - Deposit Not Returned

Posted: 2015-07-21 by    Barbender
Complaint Rating:  0 % with 0 votes
Enterprise Rent A Car has not returned my deposit after 10 Weeks! May 11th I rented a car one way from Daytona to Ft Lauderdale in order to pick up a new car for my wife at a Mercedes Dealership. I drove directly to the dealership and the car was returned to Enterprise next door. By the 14th...

Enterprise - New York, New York - Overcharged for tolls

Posted: 2015-07-01 by    Lucieblue
Complaint Rating:  0 % with 0 votes
Recently received a letter about my rental car not paying tolls on the NY state thruway. Apparently I was charged the length of the thruway. BUT I go on at exit 18!in New Paltz (exited a few later)not even the start of it and PAID all my tolls. Called the citations department very frustrated....

Enterprise Rent A Car - deductible

Posted: 2015-05-18 by    Melinda Fillol
Complaint Rating:  0 % with 0 votes
My claim number was 05209136 and I had insurance by a third party. I was asked by Enterprise to give them $500 for deductible that would be returned after bill was paid. I have yet to get reimbursed. Why?...

Enterprise - Citation fee

Posted: 2015-05-04 by    SGT Luke
Complaint Rating:  0 % with 0 votes
Sent me a notice that I owed $39.00 parking ticket that they paid and they added a fee of $13.00 processing fee. Total due $52.00 Only problem is that I did not have the car at that time. It stated that my contract ended at 04/01/15 9:05 AM. The parking ticket was at 04/01/15 12:39 PM. So are...

Enterprise Rental Car - Downgraded to full size paying for Premium Reservation.

Posted: 2015-04-28 by    Scarby
Complaint Rating:  100 % with 1 votes
Made a reservation through Priceline.com for a Premium Rental Car at Enterprise in Hendersonville for a family trip to Florida. Knowing that we are going for a week and needing plenty of cargo and cabin room we opted for a premium vehicle. When we arrived at the agency they first tried to place...

Enterprise Rent-a-car - Florida, Florida City - Rip-off and unaccounted charges on credit card

Posted: 2015-04-18 by    Anna from Canda
Complaint Rating:  0 % with 0 votes
I have been a regular renter of Enterprise rental car on all my vacations in Canada (where I come from). However, I had rented an enterprise car in February, 2014 at the Florida Davenport location in Orlando, and I have been getting unaccounted for charges for enterprise for tolls which starts...

Enterprise Rent A Car - New York, New York - Fraud/Scam

Posted: 2015-04-09 by    ZBE
Complaint Rating:  0 % with 0 votes
On 3/6, i rented a 2013 Hyundai Elantra from Enterprise (32-33 62nd St Woodside NY).
When i was picking up the car rep Allison told me to do the walkover around the car to mark any dents, dings, dents bigger than the size of a golf ball.
There were no significant marks on car and...

Enterprise Rent-a-car - Toll violation (non-negotiable)

Posted: 2015-02-27 by    Irate.Customer
Complaint Rating:  0 % with 0 votes
I got a letter that there was a toll violation during my rental period and I had to pay a toll charge plus administrative fee. I have an iPass and have charges from other toll booths during the day. It's possible that one of the booths failed to register my iPass device. I explained this...

Enterprise - Enterprise Unauthorized Fraudulent Card Charges

Posted: 2015-02-18 by    QuincyEnterpise
Complaint Rating:  0 % with 0 votes
I had a company rental with enterprise that was arranged through insurance and pre-authorized for payment. I reluctantly provided a personal debit / credit card to the Branch Manager Kurt Stephens who assured me it would not be charged and that it would only be kept on file. I looked the guy...

Enterprise Car Rental - Michigan, Gaylord - Ticket

Posted: 2015-01-13 by    JeffVezina
Complaint Rating:  0 % with 0 votes
I rented two cars for two months from Enterprise after a tree fell on both my new cars. Two months after the rental ended I noticed a charge on my credit card. After calling the local branch, they said it was a parking ticket. I called the court and the ticket was issued prior to my rental period....

Enterprise - additional fees

Posted: 2014-10-27 by    fredreca
Complaint Rating:  0 % with 0 votes
rent a car from enterprise renter on 1 oct 2014 I pay 600 plus to rent until 31 oct 2014 received a call from office on 27 oct was told they needed 255.64 in order for me to kept auto was treated very ugle unfair by company whom said it couldn, t extent credit to me until the 31 oct 2014 that...

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