Hertz review: Car rental

My reservation number is k62704819c0

the rental agreement is [protected]

roadside case # [protected]

my name is tawnya olson

my phone number is [protected]

I went in on 10/7/2023 to exchange my rental, instead of exchanging it they closed my rental instead, then informed me that they made a mistake and could not give me another vehicle because they closed my rental instead of just exchanging it for a different vehicle. Then they put a bunch of extra charges on my closed rental agreement like; gas, etc. Then informed me I couldn't receive a ride home after causing the error, leaving me stranded at the airport.

Then also tried to say i'd be put on the do not rent list all because they made a mistake. I hadnt done anything wrong, I was exchanging the car I had because the engine light had come on, on 10/6/2023 and the roadside people told me to bring the car to the airport and pick up a different car, because that was the only location open.

It took me 4 hours to get home, ythe guy didintg even try to offer me a way to get home after3 he was the one whom made the error, causing this situation.

I am missing several days of work due to this situation.

The guy at the counter wouldnt give me his name nor a mangers name.