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GEICO Customer Care Service


5260 Western Avenue
Chevy Chase
United States - 20815

Customer Support Phone Numbers

+1 800 861 8380 26 15
+1 800 841 3000 3 4
Mailing address:
One GEICO Plaza,
Washington, D.C. 20076

GEICO Complaints & Reviews

GEICO / Claim number 0412873040101067

Paul Yawn on Dec 7, 2016
Geico after doing an estimate for damage repair to my vehicle is now refusing to pay the repair shop for the amount over my $500.00 deductible. Geico's actions has caused me extended use of a rental vehicle. During the day I attempted to contact the damage adjuster Range L. Polonia (305...

GEICO / Refund check

Pat Drane on Dec 6, 2016
March 29th check for refund $78.15 was to be sent to me. Aug. 15th stop payment of check and resend. Miguel said check resent Sept. 2nd. Tues. 11/29 Allison said we should receive check in 24-48 hours. On 12/6 Raul said request was sent to Geico's bank and they were suppose to mail a check to...

GEICO / Auto insurance quote

Sonyaowens on Dec 5, 2016
My policy was cancelled then restarted, I was quoted 311$ monthly payment then I received email stating 401$ monthly payment, I called spoke with someone who said I have to sign a P I P form, I then tried but couldn't find the page, I then called back to make my payment on December1 and...

GEICO / Geico motorcycle

Ralph DeGutis on Dec 2, 2016
tried canceling and received BS from woman about not canceling and saving. I said no and she kept talking BS telling me that I could have had the low rate. I expected the low rate when contacted . I will go to Progressive your web site cannot help me it just sends me to auto, it does not...

GEICO / Geico sucks and did not pay the claim

Haowei Zhang on Nov 21, 2016
I have an accident in August. I am 80 percent liable. I do not have collision coverage but I have uninsured motorist insurance. Geico sent me a letter saying "We are filing a claim against the responsible party for the total amount of damage to your vehicle, including your deductible of...

Geico Insurance / Auto insurance

Renay Morris on Nov 16, 2016
So I have been with Geico for a few years. I have been well taken care of with no complaints up until now. Today I received an email with a request of an updated address and so when I logged in I was prompted to do so. When that was done I had for some reason received a new quote. My bill...

GEICO / Low customer service standards

M Gh on Nov 9, 2016
After 15 years as their customer, GEICO shows no appreciation for my business. I submitted this letter to them on 11/7: -------------- Hello! I hope somebody who cares about Customer Service reads this. If not, at least I did my part. On 9/30 I received a reminder about my policy renewal and I...

GEICO / Policy

rofes12 on Oct 25, 2016
Literally the worst insurance company ever. I was going down a hill where there is only one lane each way, this 83 year old lady is my oncoming traffic and she is waiting to turn left (from my left to right) and she starts turning left so I would have t-boned her, I had to break super hard...

Geico Car Insurance / Claims

Zahir Ahmed on Oct 20, 2016
On saturday, october first, my car (Insured by geico) was backed into by a geico insured person in a parking lot. Damage to my car was on the side of my car. The person who hit me had slight damage to his rear bumper. He admitted his fault, said he would tell geico of his error. He...

GEICO / Horrible!

LucasW on Oct 13, 2016
I was a victim but these guys from Geico did not believe me and said it was all my fault. While I was in the store some drunk driver smashed into my car! I went out a saw that there was nothing much left from my car. Of course I called Geico and said that I had all the proofs and etc., but...

GEICO / Car insurance

Salome Bazier-Bebbs on Oct 12, 2016
I have been with Geico for five and a half months with a 6 month policy. Right before my six month policy turned into six months Geico hit me with trying to add my daughter on my plolicy which my daughter is grown and no longer live in my household. This was told to them when I first...

GEICO / Claims / service

DMM003 on Oct 1, 2016
I am appalled at how my claim was handled at Geico. I hit something on the freeway and popped 2 tires and punctured my wheel on 9/25/2016. Not thinking insurance would cover tires, I purchased 2 new tires. When I learned of the punctured Wheel, I called Geico. They agreed to cover...

GEICO / Auto insurance

JM Novak on Aug 29, 2016
My Truck was stolen and I reported to the Sheriff. The Sheriff changed the claim to unauthorized use. Geico will not cover me until truck is found. It has been missing 30 days and i am told i will not be covered. Why am I am paying for insurance.

GEICO / Auto insurance

Shasta P on Aug 22, 2016
This company has the worst service for its customers and is completely inconsiderate. I've had an auto policy since 2013 with Geico while living in the state of Arizona. Geico drafted every payment in the amount of $84.00 directly from my account every month for three years. My job...

GEICO / Price increase for no reason

JoniGH on Jul 28, 2016
I am furious with Geico right now! I called to switch out 2 of my cars. I expected the rates for those to go up a bit because they are newer cars. However, the price for a truck I did not change in any way, shape, or form should not have changed AT ALL!!! The truck is the same: same...

GEICO / Cancelled my policy without providing notice

Sandon Davila on Jul 27, 2016
I received a letter from the Maryland MVA indicating my registration has been suspended due to no insurance coverage. I called Geico and was told that my policy had been cancelled because I didn't send them proof that I was no longer driving for Uber. What????? Geico is claiming that they...

GEICO / Claim

LLamb on Jul 26, 2016
I filed a claim on 7/18 with Geico, and on that day I made reservations for a rental car to be picked up on 7/26 and an appointment to meet with the Claims adjuster for 7/22. On 7/22 the adjuster was a no call no show. I called the 800 number and they routed me to the field adjuster. His reason...

GEICO / Insurance Company

Crystal Gordon on Jul 25, 2016
On May 2, 2016; at complete stop a GEICO insured viechical rear ended Myself and My Son Kirstin N Gordon.Kirstin Gordon was transported by Ambulance to Floyd Medical were he recieved treatment for injuries substanted form this collision. He was treated for a concussion and back. As a...

GEICO / roadside assistance geico

Geico customer no more on Jul 1, 2016
To pissed off to go into great story about how ### this insurance company is all I can say is I pulled of side of road so my son could pee and my truck got stuck in some mud so I called there roadside assistance that I pay extra money every month to have. I have never used any of Gieco...

GEICO / Repairs on the car

David An on Jul 1, 2016
Hi We have a claim that requires body shop working on the car. Geico Agent told us we can take the car to any body shop, so we did. The body shop doesn't want to complete the job, they gave us two false date to complete the job and twice we had to go back home without the car. We called Geico...

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