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Gate 1 Travel Customer Care Service

Gate 1 Travel

455 Maryland Drive
Fort Washington
Pennsylvania
United States - 19034

Customer Support Phone Numbers

Phone:
+1 800 682 3333 1 1
+1 215 572 7676 0 0
+1 888 215 8334(Customer Service) 0 1
+1 855 892 6495(US - Emergency Assistance) 0 0
+1 603 328 1373(Worldwide - Emergency Assistance) 0 0
Fax:
+1 215 886 2228 0 0
Additional Email Address
info@gate1travel.com
 
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Gate 1 Travel Complaints & Reviews

Gate 1 Travel / 17 day trip to poland, hungary and a river cruise.

Cf
cfi999 on Sep 19, 2016
I booked this trip August 1, 2016 using an early booking discount code. My reservation number is 1122740. The trip is for May 22, 2017. On Sept. 1, 2016 I found a code (halfoff2017) that made the trip $400 cheaper than I was charged. It is my experience that if travel companies lower the...

Gate 1 Travel - Pennsylvania, Fort Washington / Racist Comments by Tour Director - Horrible Experience!

Do
DoraC on Jul 28, 2016
I booked the Portugal – Spain vacation as a high school graduation present for my son. The trip was scheduled June 8 - 22 and it was purchased for the two (2) of us for over $7, 000 with Gate 1 Travel. With the exception of Fatima Burgarin, Travel Director, the trip was good. Fatima failed...

Gate 1 Travel / Cheated out of vacation time

Rh
Rhonda Edington on Jun 25, 2016
I booked my trip to Turkey and Greece online based on the 12 day itinerary departing August 31, 2016, of which 2 of the days were spent for travel, making it 10 days there. The flight we selected had us arriving at around 10am on day 2 in Turkey so we would have most of the day to enjoy...

Gate 1 Travel / 8 day trip to national park, yellow stone,

Ju
Juliana Lau on Jun 17, 2016
Hi Caitlin, Thanks for follow up on this trip! Reservation 989828, first time customer joint Gate-1 tour to : 8 day classic National Parks, Mt. Rushmore, Yellowstone & Grand Teton tour. First of all, let us thank you (Gate-1) for a very nice enjoyable trip! Schedule, ok, Itinenary...

Gate 1 Travel / Terrible Customer Service

Re
Reviewer26030 on Feb 24, 2016
Booked a trip to Japan, seemed simple enough. The first day was supposed to be a city tour and afternoon of "free travel", where you could roam around at your leisure, and day two I booked a day trip by bus to Mt Fuji. I have friends in Tokyo and they made room in their schedule to meet up...

Gate 1 Travel / Cheated by Gate 1 Travel

An
Angry Gate 1 Customer on Oct 30, 2014
We booked our 9 day Classic Ecuador and Amazon Adventure back in June 2014 for our Jan 20, 2015 departure. This is our first tour with Gate 1 Travel and we were looking forward to it. Suddenly we got an email yesterday (Oct 29, 2014) informing us that our tour flight schedule has been...

Gate 1 Travel - Pennsylvania, Fort Washington / Cancelled trip

La
Lance R. Toepper on Jun 24, 2014
Yesterday my wife and I received the following message from GATE 1 TRAVEL. The message basically says to its customers, oops we can't honor our commitment to you despite you paying for all your travel arrangements in full well over sixty days ago. When I talked on the telephone with...

Gate 1 Travel - Texas / Travel

Ga
Gate1Mistake on Apr 17, 2013
To Whom It May Concern: We have just returned from our six day Paris tour. Anjanet and I have serious concerns about our vacation. Our vacation began with a slight delay at the airport due to someone having left an unattended bag in the airport. We were not allowed passed the jetway into the...

Gate 1 Travel - Pennsylvania / Fraud/cheat

Ph
Philip Tuttle on Apr 9, 2012
I booked a trip through Gate1 on Saturday March 24th 2012 for my brother and I. It is for a flight from Miami USA to Barcelona Spain with three night stay and then a seven day cruise and return flight. The price was $2, 200.00 each. I was back on the Gate1 web site on Tuesday the 27th of...

Gate 1 Travel / Peru tour

Ak
AKM7 on Jan 22, 2012
I recently did a Peru tour with Gate 1 and I enjoyed Peru despite them and I will not be using Gate 1 again. Where to start? The booking process went okay, but when it came to receiving the travel documents, it was ridiculous. First, they charged to have travel documents delivered and what wa...

Gate 1 Travel / Scam: Liars, unreliable, DO NOT USE THEM

Eu
Eurogirl on Jun 25, 2011
We booked our wedding anniversary celebration trip to Switzerland with Gate 1 Travel, through Virgin Vacations. Believe Virgin is the broker and Gate 1 is a supplier to Virgin Vacations. Our flights from PIT to NY to Zurich was re-routed due to an airline cancellation on the first leg. We...

Gate 1 Travel / Update to prior Complaint

Mj
MJPlante on Apr 20, 2011
Good news: I received a call from my travel agent that Gate 1 Travel has cancelled the trip to Egypt and will allow the deposits to be applied to a future vacation.

Gate 1 Travel / Refuses Trip Rescheduling

Mj
MJPlante on Apr 19, 2011
VERY DISSATIFIED with Gate1. Six members of my family booked a tour of Israel and Egypt with Gate1 before the violence broke out. The trip is scheduled to depart in only three 47f3fweeks and the political situation continues to deteriorate, but Gate1 has not cancelled the trip, nor will it...

Gate 1 Travel / Cancelled flight

I recently went on a trip to Tuscany and the Amalfi Coast on a 9 day tour through Gate1 Travel. We paid for a flight from Boston to Florence, connecting in Rome. At the airport we were informed that we were confirmed passengers from Boston to Rome, but not from Rome to Florence. We showed...

Gate 1 Travel / Nightmare

Le
I'm a parish priest who recently booked a trip to Europe with Gate One after explaining that I have a parishioner who is dying and would have to play it by ear. The agent suggested getting the full insurance coverage which would allow me to cancel without loosing my money. "No...

Gate 1 Travel / Airport transfer

Ab
In June 2009 I took a Gate 1 tour of Spain & Portugal. I paid Gate 1 in advance for an airport transfer ($100) from the Madrid airport to my hotel since I was arriving a day before the tour began. The driver never showed up (was told car trouble), so I took a cab for about $40. My Gate 1...

Gate 1 Travel - New York, New York / Will never recommend

If you are thinking of booking a trip through Gate 1 Travel, please rethink. They are very quick and very nice in the beginning to take your money but do not deliver what they promise. I recently took a trip with a group of friends to Italy and we all booked our trip through Gate 1 Travel...

Gate 1 Travel / Poor customer service

Do NOT use their vacation builder. I asked for assistance on the Vacation Builder. The woman took my phone number, but did not give me an opportunity to get her name and extension. I called the next day and got a man with a French accent. I explained the situation and asked if he could...

Gate 1 Travel / Tour Bus Accident

The tour minibus driver was speeding on a narrow roadwhile going across the Atlas Mountains, when it suddenly broadsided a private car. There was a heavy impact but, fortunately, nobody was seriously injured. My wife was thrown forward and fell into the stair well, and I banged both my...

Gate 1 Travel / Tour of Turkey

Lf
LFR
Turkey is such a wonderful country to visit, with its great cultural and historical assets. Unfortunately, we chose the wrong company for this trip, because GATE1 TRAVEL delivers tours of very poor quality. The hotel in Istanbul was old, poorly kept, and located in a seedy part of town. In...

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