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Gate 1 Travel Customer Care Service

Gate 1 Travel

455 Maryland Drive
Fort Washington
United States - 19034

Customer Support Phone Numbers

+1 800 682 3333 1 0
+1 215 572 7676 0 0
+1 888 215 8334(Customer Service) 0 1
+1 855 892 6495(US - Emergency Assistance) 0 0
+1 603 328 1373(Worldwide - Emergency Assistance) 0 0
+1 215 886 2228 0 0
Additional Email Address
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Gate 1 Travel Complaints & Reviews

Gate 1 Travel / Terrible Customer Service

Reviewer26030 on 2016-02-24
Booked a trip to Japan, seemed simple enough. The first day was supposed to be a city tour and afternoon of "free travel", where you could roam around at your leisure, and day two I booked a day trip by bus to Mt Fuji. I have friends in Tokyo and they made room in their schedule to meet up...

Gate 1 Travel / Cheated by Gate 1 Travel

Angry Gate 1 Customer on 2014-10-30
We booked our 9 day Classic Ecuador and Amazon Adventure back in June 2014 for our Jan 20, 2015 departure. This is our first tour with Gate 1 Travel and we were looking forward to it. Suddenly we got an email yesterday (Oct 29, 2014) informing us that our tour flight schedule has been...

Gate 1 Travel - Pennsylvania, Fort Washington / Cancelled trip

Lance R. Toepper on 2014-06-24
Yesterday my wife and I received the following message from GATE 1 TRAVEL. The message basically says to its customers, oops we can't honor our commitment to you despite you paying for all your travel arrangements in full well over sixty days ago. When I talked on the telephone with...

Gate 1 Travel - Texas / Travel

Gate1Mistake on 2013-04-17
To Whom It May Concern: We have just returned from our six day Paris tour. Anjanet and I have serious concerns about our vacation. Our vacation began with a slight delay at the airport due to someone having left an unattended bag in the airport. We were not allowed passed the jetway into the...

Gate 1 Travel - Pennsylvania / Fraud/cheat

Philip Tuttle on 2012-04-09
I booked a trip through Gate1 on Saturday March 24th 2012 for my brother and I. It is for a flight from Miami USA to Barcelona Spain with three night stay and then a seven day cruise and return flight. The price was $2, 200.00 each. I was back on the Gate1 web site on Tuesday the 27th of...

Gate 1 Travel / Peru tour

AKM7 on 2012-01-22
I recently did a Peru tour with Gate 1 and I enjoyed Peru despite them and I will not be using Gate 1 again. Where to start? The booking process went okay, but when it came to receiving the travel documents, it was ridiculous. First, they charged to have travel documents delivered and what wa...

Gate 1 Travel / Scam: Liars, unreliable, DO NOT USE THEM

Eurogirl on 2011-06-25
We booked our wedding anniversary celebration trip to Switzerland with Gate 1 Travel, through Virgin Vacations. Believe Virgin is the broker and Gate 1 is a supplier to Virgin Vacations. Our flights from PIT to NY to Zurich was re-routed due to an airline cancellation on the first leg. We...

Gate 1 Travel / Update to prior Complaint

MJPlante on 2011-04-20
Good news: I received a call from my travel agent that Gate 1 Travel has cancelled the trip to Egypt and will allow the deposits to be applied to a future vacation.

Gate 1 Travel / Refuses Trip Rescheduling

MJPlante on 2011-04-19
VERY DISSATIFIED with Gate1. Six members of my family booked a tour of Israel and Egypt with Gate1 before the violence broke out. The trip is scheduled to depart in only three 47f3fweeks and the political situation continues to deteriorate, but Gate1 has not cancelled the trip, nor will it...

Gate 1 Travel / Cancelled flight

I recently went on a trip to Tuscany and the Amalfi Coast on a 9 day tour through Gate1 Travel. We paid for a flight from Boston to Florence, connecting in Rome. At the airport we were informed that we were confirmed passengers from Boston to Rome, but not from Rome to Florence. We showed...

Gate 1 Travel / Nightmare

Leet on
I'm a parish priest who recently booked a trip to Europe with Gate One after explaining that I have a parishioner who is dying and would have to play it by ear. The agent suggested getting the full insurance coverage which would allow me to cancel without loosing my money. "No...

Gate 1 Travel / Airport transfer

Abondu on
In June 2009 I took a Gate 1 tour of Spain & Portugal. I paid Gate 1 in advance for an airport transfer ($100) from the Madrid airport to my hotel since I was arriving a day before the tour began. The driver never showed up (was told car trouble), so I took a cab for about $40. My Gate 1...

Gate 1 Travel - New York, New York / Will never recommend

If you are thinking of booking a trip through Gate 1 Travel, please rethink. They are very quick and very nice in the beginning to take your money but do not deliver what they promise. I recently took a trip with a group of friends to Italy and we all booked our trip through Gate 1 Travel...

Gate 1 Travel / Poor customer service

Do NOT use their vacation builder. I asked for assistance on the Vacation Builder. The woman took my phone number, but did not give me an opportunity to get her name and extension. I called the next day and got a man with a French accent. I explained the situation and asked if he could...

Gate 1 Travel / Tour Bus Accident

The tour minibus driver was speeding on a narrow roadwhile going across the Atlas Mountains, when it suddenly broadsided a private car. There was a heavy impact but, fortunately, nobody was seriously injured. My wife was thrown forward and fell into the stair well, and I banged both my...

Gate 1 Travel / Tour of Turkey

LFR on
Turkey is such a wonderful country to visit, with its great cultural and historical assets. Unfortunately, we chose the wrong company for this trip, because GATE1 TRAVEL delivers tours of very poor quality. The hotel in Istanbul was old, poorly kept, and located in a seedy part of town. In...

Gate 1 Travel / Terrible Service

GATE1 TRAVEL IS A JOKE My wife and I are very experienced travelers, having toured all over the world with several tour companies, and never had any significant problems. However, on a recent tour of Morocco with GATE1 TRAVEL, it did not take us long to realize that the quality of their...

Gate 1 Travel / Tour guide was very rude

N/A on
Went on a tour of Jordan and Egypt two weeks ago. Jordan was great, our tour guide there was so informative and friendly and always welcomed questions from us. Our Egypt guide on the other-hand(Ameen) was very rude from the start. Instead of taking control of his group when he wanted to...

Gate 1 Travel - California, Los Angeles / MSC Musica Cruise Ships

As a travel writer, I have had the pleasure of visiting many international destinations. My last trip to Europe was a real eye-opener though. If you are traveling to Europe, I would strongly advise against using any outfit that utilizes MSC Musica cruise ships. We traveled through Gate 1...

Gate 1 Travel / Awful experience

Valerie on
I wanted to give my wife a surprise birthday gift---a trip to Buenos Aires. I booked with gate1 two months earlier, paid for the trip and they told me that I was locked at that price. The day of my wife's surprise party she was happy when I gave her the news that we were going to...

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