Menu
Gate 1 Travel

Gate 1 Travel review: Service

A
Author of the review
5:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This service is entirely unacceptable. I noticed that my name has an error and have been going back and forth calling every single day to speak with someone in regards to correcting this egregious mistake. Each day i speak with a new person and they inform me that they have corrected the issue and that it takes about 24 hours for the change to be reflected. Each 24 hours that pass, there is no change. It is exhausting having to jump through hoops for a simple mistake that 1- should never have happened and 2 should have been corrected after the initial phone conversation. Yesterday, was the 5th time i spoke with someone, Clinton Foley, at which point i required that i receive a confirmation email proving that amendments were being processed. Today was the last time i spoke with someone and again the name is an error. My trip is 2 weeks away and instead of preparing and getting excited for this experience i am left with a sour taste in my mouth and don't even want to continue my business further with gate 1 if simple issues like this cannot be resolved with me calling DAILY. Escalate this to the highest personnel and fix this mistake immediately.

More Gate 1 Travel reviews & complaints

Gate 1 Travel - Awful experience 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Gate 1 Travel - They provided a budget tour at a deluxe price 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Gate 1 Travel - Will never recommend 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Gate 1 Travel - Cancellation policy
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Gate 1 Travel - refunds
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Gate 1 Travel - Refuses Trip Rescheduling 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment

Learn how the rating is calculated

Write a review File a complaint

Gate 1 Travel contacts

Phone number
Website
www.gate1travel.com
Category