Luxury Casino
Reviews and Complaints

have played for several months on a regular basis at several different denominations and have not had 1 winning session and that is mathematically impossible but if you question them they always say they use a fair and reputable RNG, we know that a load of crap. They love to take your money but refuse to payout, they remain on the top for the worst and tightest slots online. Enough chances for them but same losing result so i will spend my money where the casino cares about their customers and you can at least win something.

On 24/12/2023 I withdrew $200.00 from my Luxury casino account and have nit received the money. When I went to the chat and asked where my money was they said it was processed on 12/26/2023 and it would take 1-3 business days to get it to me. I have not received it. Whenever you speak with someone on their chat they ask for your information such as email, year of birth and last name and then that person says they will redirect you to speak to a agent/specialist and it then gives you a timeliness, such as 20 minutes to wait fir this agent to speak with you. I have waited many times over the past week and not once did an actual agent speak to when after waiting a lit longer than they said it would take. Also, at the bottom of the page it states that if I want to get my question answered I could " click" on "continue" but if I do it goes to page that says the site is not accessible. I just want my money ASAP.

I received a confirmation that my withdrawal was succsesful and for almost an entire week no one got back to me and when they did, I was told two totally different stories.

I am now dealing with the excuse that for some reason, luxury can not put my withdrawal into my nominated card account.

This is deception and I would like this sorted as soon as possible.

I've played at Luxery before about a year ago and keep getting 100.00 free no deposit spins but my password isn't working. When I go to "Live" chat it's a computer that doesn't help and just shows me a list of other casinos. I saved my password but it's not working. If you want people to check out this casino why are you turning them away . I k ow it's computer generated because a "Love" person wouldn't be asking the next question before you even answer the previous. I'd love to try that 100.00 free no deposit spins to check out the casino but I can't get any help with my password

After making a deposit in fact two deposits on September 1st of 2023 within abuse minute seconds of each other The casino tried to pull fast one and steal one of my deposits I sent them screenshots of the accepted deposits in the fact that they did receive them and they still deny and refuse to give me my money back or credit my casino account they are a bunch of money laundering scammers do not deposit with them and warn your friends I will be fouling a report with iGaming to investigate them for money laundering as well as theft and hopefully these clowns get shut down in Canada

I have never ever got the “free spins” while depositing tried calling for 3 weeks or more an it’s “call back” FOR 3 weeks! This is money we’re talking about and the the two accounts I have the amount of money I have spent is crazy and to not receive what I have signed up for then the chat” is robot never once addressed my bonus concerns but passes me off to another robot to give me 5 cents for free spins to games I don’t play is crazy I want a call asap [protected]

A manager if possible as I will be asking for that back as it wasn’t given what was advertised.

Thanks

Samantha

My money has disappeared as of yesterday afternoon. I had 5216.89 in my account. Played in the morning then in the afternoon it started asking me to put my location on precise for app on my phone as it wanted to know which province I was in. It was on already!

Went on help with bot it found my account and showed me the correct amount but I had to change password which has happened twice in a short while.

Finally got into account and it says 0 for amount. What do I do as this is theft.

Ie en gave boy my account number and exact amount to look up and it said it could not understand what I was asking and could not help. Makes me feel sick!

So on the 27th at around 130 2 o’clock in the morning I was playing hyper gold and I won like $4000 just over I have a screen recording of me winning because I was playing on my iPhone. Anyways I was going to close the hyper gold screen to withdraw the money and all of a sudden the air code popped up and I wasn’t able to close it at all so I had to close the whole page and now nobody seems to know what happened to the money or where it went through nothing no one can give me a straight answer. Every time I get on one of those live chat things they disconnect my call, they keep telling me to go to something called paycheke but I don’t even know how to work it and it doesn’t even load anyways, but I after I did that I was trying to get back onto my luxury casino that night or that morning I mean and it wouldn’t let me on I wasn’t able to get out until about five or six in the morning and all the money was gone. There is only around 30 bucks in there I believe now I don’t know what to do and no one can seem to give me an answer. No one’s answering my emails, but I can’t seem to get through the to the one 800 number so I don’t know. I think it’s totally unfair. I play all the time and for them to not know what happened to that money is ridiculous.

Friday June 23 at 2:47

I was playing gold rush express and I was up $8000 and then the game was jus loading spinning and spinning and wouldn’t stop so I closed safari and open it and it was still spinning and spinning, and spinning, and then it stopped and said I had not enough funds, and this happened to me before all I had to do was add more funds and all my money was back, but I added more money and it came back so I spun couple more times and it said I was short funds, so I closed safari cleared my cookies and opened it back up and all my money was gone and I’m not very happy with it…

I withdrew my 1000$ and after the two day wait period went to website I was signed out tried to sign back in couldn’t took me 2-3 days still nothing so went to chat

I was told I reversed it and spent it in 100$ increments which is a LIE I was in the hospital since 27 when they said I played,

Scam artists ! Never again

I have over 40 scream shots of the stupid chat covo the customer service is terrible

This casino has been bought by Ontario commissioning gambling whatever it’s called I live in Canada this casino used to be really good. You can’t get any bonuses you can’t get anything. I just spent 2 1/2 hours arguing with somebody new to close my account permanently they won’t do it. I want my account permanently. I asked them to leave my card so I don’t have my bank cards in there either. I’m done they sent me to responsible gambling. I work in the casino I don’t need that BS.

I have been gambling on this site for a while never had an issue up until yesterday may 21st 2023, what happened was I withdrew my winnings of $1300 and closed the page, later when I felt like gambling some more I went to reverse my withdrawal but my withdrawal wasn’t there, usually when u make a withdrawal it stays in ur casino bank for 48 hours to be processed and u can reverse it whenever u want but in my case the withdrawal was gone.

I contacted the customer service they told me there is a technical issue and our technician working on it and asked to contact later. I whole 24 hours passed and I contacted them again still same excuse our system is experiencing technical issues and our technician r working on it I don’t know if what’s going on coz for a casino to fix a technical issue should not be such a big deal and also u can’t do nothing about it if they scam you and not pay ur winnings

I won and tried taking a withdrawl of $2700.00 and also having still $48.00 in my casino account.Then you had locked me out of my account sayin I had attempted my password to many times.We both know that it is a lie.You just don't want to pay what I am owed.I sm very disgusted in this casino.You say you are a trusting casino which is untrue aswell.I have taken further action.I deserve that withdrawl and you know it.Stop ripping people off just so you don't have to pay out.Your casino is not what I expected at all.Your not here for your customers at all.And you sure aren't a trusting casino at all

Yes I play your casino this morning depositing 10.00 from my credit card and won 186.00 I played without any bonuses and now you don't want to give me my money i won I wanted to withdraw 175.00 and won't let me because of you saying I don't meet the whatever I played with bonus witch is a lie I would like to to talk with a supervisor or have the casinos phone number or I will be contacting the gaming commissioner as you can see when I started the game I never played with bonuses and that your ripping me off and the public

I have spent the last 24hrs trying to speak to customer support i cant access promotions loyalty or online support services when im logged in the site has logged me out half a dozen times and then ive had $5.20 of my cash balance totally disappear from my account and ive had no resolution for nearly 30hrs im pretty close to leaving this site and finding a new provider unless luxury casino sets things right and shows some appreciation towards a big depositing loyal customer by means of a credit or something

E transfered at 9 :30 am $70.00.

The transfer was from ATB.

No problem with the other transfers to luxury until this morning!

When I opened up Luxury, I spon the wheel and got $1000.00 and 50 free spins. Got the spins but not the 1000.00 bonus that I spon?!

Please deposit my $70.00 which HAS left my account but did not get to my luxury account. Where is it?

Thank you

Debra Jones

Hello I'm sending this message to let you know that I'm Frank Wescoup and I do not have multiple accounts with this casino, if there is someone is fraudulent my name.

That was my last $10 and I worked hard to earn that money, I was excited that I actually won that much money, I told my children, I made promises to them and now your taking this away from us, please don't do this... please

I joined Luxury Casino a couple of weeks ago I only played a couple of times However since then I have been constantly spammed with txt msgs. Here is one txt msgs saying $1100.02 has been awarded to Jocelyn . The only thing we require is that you confirm your phone number. Claim or cash out axiwew.com/6SmaMRl It’s was a lie there was no money you had to make a deposit for free spins. I have requested the senders not to contact me , here are the phone numbers of some of those callers because the phone numbers constantly change all the time. +64 [protected]

+ 64 [protected] + [protected] + 64 [protected] of course there are many others. It’s for that reason I will not be remaining with Luxury Casino it’s a dishonest set up.

I spent $800 and couldn’t get a a bonus game in the Olympus game. Only cause it was charged to give extra game instead it makes you buy a game for $150 on 3$ bet m. Not fair that it prompts better odds then actual love casino but I have won more. I will not be using this service or site if I don’t see some kind of credit. $800 on a 3$ bet and can’t get a free round of games. And when I buy a free games I barely get a 1/3 of cost.

I spend a lot of mo et on other places and actual casino and I’m happy I didn’t go all out on this as nothing comes back.

I’m gonna wait. Few days see what happens then I will be a Leaving a review that this place dose not pay

Hello

Two accounts were created by mistake.

I made a deposit in the wrong account and I cannot access the account to get my money deposited to the right account.

I have tried the chat 18 times! I get disconnected every time.

Please help!

Account numbers:

OCRHMN0002695286

And

OCRHMN0002695286-38035

First photo is of the account with 30 dollars that cannot be accessed.

2nd photo is only one conversation on the chat and is showing a third account number.

On november 25th I was on my 3rd day waiting for my withdrawal of 400.00 got tired of waiting so I reversed 50.00 back into the game and you guys sent me a birthday card for 50.00 while my money was in the game, I won over and over but couldn't withdrawal cause of the gift, I won over a 1000.00 and yet couldn't withdraw anything cause of that 50.00, and ended up betting 40.00 per hit instead of 2.00 I always bet to see if at some point I could withdraw anything and no you took all my winnings until I was down to 50.00 then every play it came off the 50.00 till I was at 0 check your computer for november 25th and today I put 150.00 to play and again you threw a bonus 37.50 and again I couldn't withdraw 0 cause of that 37.50 and again lost everything I want answers and my money from my winnings returned to me via etransfer to [protected]@gmail.com or i'll post it on facebook and messenger how you scamed a man who is palative care for his winnings my phone number is [protected]