Model #GRFN2853AF2, Serial # 4A31309821, Purchased May 6, 2023 (Costco). My problems started in September/2023 and had continued. I get the HI temp. Alert constantly and this has continued to this day Nov 16/23. I have lost over $400 in food as sometimes the alerts happens at night and I wake up with defrosted food in freezer and a warm fridge compartment . I have food in coolers and laundry baskets on back porch. Frigidaire dispatched a local repair company to assess and fix. Since September they have been here 4-5 times and the fridge is not fix. They replaced the 2 main circuit boards. It worked for a few days then Hi Alert. 2 more parts have been ordered. I think it is time ti throw in the towel. This fridge does not want to work. This is a useless piece of crap and taking up room in my kitchen. I want a new, working refrigerator!. Costco Concierge says I have to talk to Frigidaire customer service and they say it is up to the repair company and their report and the repair company said the decision lies with Frigidaire . So to say I am getting the run around is an understatement. I will never recommend Frigidaire to any of my friends. I have company coming for Christmas and I NEED A FRIDGE THAT WORKS. I will get my lawyer involved very shortly. Barbara Marks
Claimed loss: $400.00 +
Desired outcome: I want a new fridge that works or my more back!
Hi Barbara.
We'd like to assist. Unfortunately, once legal action is brought into the discussion, you'll need to have your representative speak with Frigidaire's legal department.