FedEx
reviews and complaints

Headed to work on Friday May 27, 2022 around 11:05 am on county road CW watertown WI. I was driving at 60mph when a fedex truck came up behind me going over 85mph passed a motorcycle in a double yellow line nearly missed a vehicle going in the opposite direction and passed me on a double yellow line. License plate number was 131 7xxx. Not sure what the last 3 numbers were.

I was supposed to have a package that was “on the truck for delivery” today and I have been home all day. I watched on my cameras as the FedEx truck drove past my house at 1:32 pm. Then I got a notification that said that said “ We made a delivery attempt: 05/26/2022 02:47 PM. Delivery will be attempted again on the next business day. Click Manage Delivery below to take more control of your package(s).” This is a blatant lie. I have cameras surrounding my house and NO FedEx truck was near my home at that time.

Was told tried to deliver packages two times they straight up lied no ring at door or knock and none of the neighbors even saw anyone when I called I was told they would inform the driver to knock both days no knock no attempt to deliver the package this company is [censored] not only that the guy hung up the [censored]ing phone on me don’t go with these people to deliver [censored]!

Received text this morning that an expected package was out for delivery. At approximately 12.30pm, I received a text that delivery was attempted at 12.15pm and no one was home. This is not true. No delivery was ever attempted: I was working 20 feet away from the front door amd would have seen or heard any delivery person. No missed-delivery tag was left and my front gate was not even moved out of position, meaning there is no way the driver ever approached or even got CLOSE to my door.

Date: [protected]

For the third time this Spring, driver drives into soggy lawn, tears up edge of macadam, and breaks off branches to very expensive topiaries. How incompetent! Driver knew that the truck was much to large to make the curve but tried to save time. Three times - yes, I said three times! What makes this disgustingly worse is that I filled out all of the complaint form with ARC and they have done NOTHING about it, nor will they even correspond any more.

This is a poor company with poor leadership. When UPS accidentally drove onto my lawn, they came to my door to tell me what they did and asked if they could fix it. Now that was being responsible, much the opposite of FedEx. I suggest FedEx emulate the better delivery company.

Ordered my product mid day in Texas paid for next day delivery product arrived in Birmingham at 830 am now it’s Saturday product is lost in FedEx warehouse $1200 phone not surprising. No ideas as to when I will get it. Originally on Friday said I would have it by 430 which never happened then it was showing back at warehouse in Birmingham so who got my phone bunch of crooks

On 5/15/22, I received an email that a package was delivered from Chewy and left in a mail room, which we don't have. I called on Monday 5/16/22 and spoke to customer service, they told me I would have an answer as to why the package was NOT delivered by 5/18/22. I received a voice mail on my phone from Fedex on 5/19/22 to get in touch with Chewy to replace my shipment. Since this was left on a voicemail there should have been a return call #, there was not.As far as I am concerned Chewy did their job by packing and handing off my delivery to Fedex to deliver. This is on Fedex, NOT CHEWY! DO YOUR DAMN JOB! I am out 55.00 this time, last time it was over 400.00. I WOULD NOT LET FEDEX DELIVER MY NASTY CAT LITTER TO A TRASH CAN. Can't wait to see you fold. I work hard for my money, give it a try.

Tracking number [protected]

The package was sent for Saturday delivery, They charged me for the service but sent through regular mail (I was given this information by Marleen on Tuesday). I was told it maybe not deliverable due to signature requirement and I requested to remove the requirement.

As of writing this complaint the package is still not delivered and the updates keep saying the business is closed.

Travel History

Date or Time City & State Status

Tuesday, May 17, 2022

10:49 AM OTTAWA, ON DelayPackage delayed

10:28 AM OTTAWA, ON DelayCustomer not available or business closed.

8:49 AM OTTAWA, ON On FedEx vehicle for delivery

7:07 AM OTTAWA, ON At local FedEx facility

Monday, May 16, 2022

1:51 PM OTTAWA, ON At local FedEx facility

10:48 AM OTTAWA, ON DelayPackage delayed

10:35 AM OTTAWA, ON DelayCustomer not available or business closed.

8:22 AM OTTAWA, ON On FedEx vehicle for delivery

Sunday, May 15, 2022

6:31 PM OTTAWA, ON Shipment arriving On-Time

6:11 PM OTTAWA, ON At local FedEx facility

Saturday, May 14, 2022

4:45 PM OTTAWA, ON At local FedEx facility

1:09 PM OTTAWA, ON DelayCustomer not available or business closed.

11:14 AM OTTAWA, ON On FedEx vehicle for delivery

8:29 AM OTTAWA, ON At local FedEx facility

6:48 AM OTTAWA, ON At destination sort facility

1:28 AM MISSISSAUGA, ON In transit

Friday, May 13, 2022

7:49 PM TORONTO, ON Left FedEx origin facility

7:17 PM TORONTO, ON In transit

6:44 PM TORONTO, ON In transit

6:16 PM TORONTO, ON Shipment arriving On-Time

6:01 PM TORONTO, ON Picked up

FedEx incompetence…

Thanks, FedEx, for giving my package a tour around the country! And for such accurate and timely updates! Can this be fouled up any worse?

I received the following on the morning of 17May!

FedEx Shipment [protected]: Scheduled delivery update

[protected]@fedex.com

6:27 AM (2 hours ago)

to me

This tracking update has been requested by:

Name: Greg Traud

E-mail: greg.[protected]@gmail.com

________________________________________________________________________________

Your delivery schedule has been updated to Monday, 5/16/2022.

Reference: SH93602

Ship date: May 2, 2022

Scheduled delivery: Pending

Service type: FedEx SmartPost®

Packaging type: Package

Number of pieces: 1

Weight: 0.10 lb.

Shipper Information Recipient Information

KANSAS CITY DAYTON

KS OH

US US

[protected]

Want to know when your package will arrive?

Take more control of your delivery with FedEx Delivery Manager®. Sign up or Log in

From

KANSAS CITY, KS US

To

DAYTON, OH US

So far, it has taken TWO WEEKS and I still do not have my package.

It has gone from Grove City (two hours away), to Vandalia (40 minutes away) to Indianapolis (two hours away) BACK TO Grove City (two hours away).

Sat in Grove City for five days! What was it doing all that time?

Travel History

Date or Time City & State Status

Tuesday, May 17, 2022

6:47 AM MIAMISBURG, OH On FedEx vehicle for delivery

6:09 AM MIAMISBURG, OH At local FedEx facility Delivery scheduled via FedEx Ground, not US Postal Service

6:09 AM MIAMISBURG, OH At local FedEx facility

Friday, May 13, 2022

10:01 PM FEDEX SMARTPOST GROVE CITY, OH Departed FedEx location

10:15 AM INDIANAPOLIS, IN Departed FedEx location

9:24 AM INDIANAPOLIS, IN Arrived at FedEx location

1:55 AM VANDALIA, OH Departed FedEx location

Thursday, May 12, 2022

5:44 PM VANDALIA, OH Arrived at FedEx location

Sunday, May 8, 2022

6:55 PM FEDEX SMARTPOST GROVE CITY, OH Arrived at FedEx location

4:16 PM GROVE CITY, OH In transit

4:16 AM GROVE CITY, OH In transit

Saturday, May 7, 2022

4:15 PM GROVE CITY, OH In transit

Friday, May 6, 2022

9:53 PM LONDON, OH In transit

8:52 AM LENEXA, KS In transit

Thursday, May 5, 2022

4:17 PM OLATHE, KS Departed FedEx location

Wednesday, May 4, 2022

9:54 AM OLATHE, KS Arrived at FedEx location

Tuesday, May 3, 2022

7:33 PM KANSAS CITY, MO Departed FedEx location

Monday, May 2, 2022

8:25 PM KANSAS CITY, MO Arrived at FedEx location

4:06 PM KANSAS CITY, MO Picked up

9:39 AM Shipment information sent to FedEx

Occurance was on 5/15/23 at 11:16 am in Bethel DE

When pulling out of my driveway heading east there was not a vehicle behind me. The road is a two lane road, one lane going east and the other going west with a 40 mph speed limit. I traveled about 1/3 of a mile when I looked in my rearview mirror and saw a truck so close to me I couldn't see the headlights. Coming into the town of Bethel the speed limit reduces to 25 Mph (from 40 mph). I reduced my speed to 25. The truck didn't back off and continued to tailgate me. Leaving the town of Bethel the speed limit increases to 45 mph. I was increasing my speed to 40 mph. At that point the truck passed me on a solid yellow line with on coming traffic coming towards me. As the truck passed me I was able to see it was a FedEx truck. The truck was able to get back into the eastbound lane but barely.

What the heck? The driver could have killed someone!

I hope someone at FedEx corporate sees this email.

I was in the left lane doing 70 in a 55 when a fedex truck, icence plate TCV-[protected] 9:00 AM came flying up on me and rode my bumper. The traffic in the right lane is going 60-65 so I don't see why I need to get into the right lane so this [censored] can go 80. But he uses hand signals to tell me to get over and gets right up on my bumper. In a piece of crap fedex box truck no less. This guy needs to find another job.

Most all FedEx drivers are going too fast in Terrace Estates Mobil home Park at 1815 Sweetwater Rd. Spring Valley, CA 91977

If you make noise going over our speed bumps, then you are going too fast!

Slow down or we will send more speeding videos to FedEx Corporation Headquarters.

First video is today 5/12/2022, second was 4/30/2022 and there are more.

Thank you

I had an important shipment due today. Item was for specific events this week. I deliberately had the item redirected to a nearby fed ex shipment center so that I wouldn’t miss the shipment while out. I even went to check on it today since it was due today. 10pm I get a notice that my package was “undeliverable” due to the incompetent driver bringing it to BROOKLYN instead of Manhattan, and since the shipper marked it “return to sender”, I’m SOL and now my package is being sent back to California, rather then delivered to me, and fed ex won’t do anything about it. What a terrible policy. If the package is “undeliverable” because THE DRIVER didn’t do his job right, it should be sent to the CORRECT ADDRESS not sent back. Horrible company. Hire better drivers or allow room for this own mistakes to be corrected and not make customers pay the consequences.

Sent FedEx package on 4/11/22 & charged $71.28 & to date, (5/9/22) not delivered. I was contacted to get my daughters email (which I had put on form) & he said my daughter would be contacted by email to verify address. To date, no contact & no delivery. To top it off, no refund! This is horrible customer service & taking advantage of customers. I asked to speak to manager & Tinesha said she was as high as a VP in Kansas City Office. I think FedEx employee made no effort to contact recipient & just left it alone (did not care).

I have had two packages from FedEx they was not delivered at first I thought someone stole them but my mom was home all they and did not see a trunk both days. The first package was $270 worth of items and the second $60 .Both packages missing days apart .Calling their customer service support is a joke and waste of time .If their drivers cant deliver the packages to the right address they need to hold them accountable for the mixup. I also had two other packages delivered the same day of the second missing item they was from Ups and USPS and both of them was on the porch. SO FEDEX YOU ARE THE PROBLEM. You all need to do better.

Today it’s just another disgraceful delivery from FedEx or it’s subcontractors.

My Chewy delivery (recurring every three weeks) is thrown on my porch blocking my door. Now I must disassemble the door to retrieve the boxes. WTF is it that hard to place them so maybe I can get out of my house?

Ring video shows the driver tossing them “at” the porch.

Really if I performed my job as such I would have been terminated. If you are unhappy with the job requirements find something you would enjoy doing and don’t make the shipper take the heat for your miserable attitude.

I had a big event for our ceo . I had made custom signage for . Valued at over $900.

I scheduled a pick up for Friday the 11th for 2 day delivery . The event was Tuesday the 15th.

I placed my packages downstairs for pick up at 11.30am. I went down to package room at 12.30pm and they were gone. I presumed they had been picked up. At 4.30pm a fed ex driver came to pick up. He told me fwd ex had not picked up yet. I called fed ex , they said they hadn’t picked up. I thought my packages had been stolen . I paid $200 to my building to check the security cameras . It showed a female fed ex driver taking my packages . I kept calling fed ex . They kept telling me they had not collected them. I called all through the weekend. Finally on Monday , after I sending the video footage they admitted that a ground pick up driver had taken my packages in error. But they apologized and promised they would rush my packages and still get them there by Tuesday in time for my event. At that point I told them I could rush reorder my items and have them redelivered in time - but they promised I would receive . I was following the tracking and when I landed in Austin , the tracking still showed that my packages were in New York. I called again . Again was promised would get my packages . Needless to say, I didn’t get my packages in time . I got them Wednesday . Day after the event . The event was a mess , I nearly got fired . I called fed ex - they promised compensation . Ha ! Now , they have denied not only any compensation but also denied refund on my shipping costs ! Saying their two day shipping actually does not guarantee two day shipping and they are not going to refund me .

Date of Complaint: Fri, 05/06/2022

I expected a medication that I require to be delivered from the pharmaceutical company, via FedEx, on 5/5/2022. This medication aids my lung function and breathing capacity, cutting my need for supplemental oxygen from, 24 hrs every day to half that time each day (overnight), in addition to emergency exacerbations. Every day delivery is delayed is consequential to my well being.

On 5/6/2022, I called the pharmaceutical company's automated delivery tracking service to get updated information. The service stated that the medication had been delivered by FedEx, to 5#### ### **, *******, MN 5### (my full home address), on 5/5/2022, at 3:54 pm. It also provided a tracking number, which I used to find complete information.

This is what I found. (All possible identifying information has been coded,)

TRACKING NUMBER: 2###########,

FROM: Med***** ***** *****, #### E ##** ** * ***** *****, SD, US, 57104

TO: ******** ****** (my first & last name), 5### ### **, *******, MN 5#### (my full home address)

REFERENCE: #######**## SHIPPER REFERENCE: #######**##

SHIP DATE: Wed 5/04/2022 05:39 PM,

DELIVERED TO: Residence,

PACKAGING TYPE: Your Packaging,

ORIGIN: ***** *****, SD, US, 57104

DESTINATION: *******, MN 5#### (my resident city, state & zip code)

SPECIAL HANDLING: Deliver Weekday, Residential Delivery, ASR

NUMBER OF PIECES: 1

TOTAL SHIPMENT WEIGHT: 16.00 LB (MY NOTE: The box contains only one pre-filled syringe, requiring refrigeration. The reason the pkg is so large & heavy in relation to its contents is because it is packaged in a Thermosafe Insulated Box, with special packing & cooling material to maintain the required temperature during overnight shipment & delivery.)

SERVICE TYPE: Priority Overnight Delivery

PROOF OF DELIVERY

DELIVERED TO: (the same "Ship To" address shown above and on the pkg shipping label, which is my full home address.)

SIGNED FOR BY: * ****** (initial of my first name and my full last name)

I next spoke to a rep from FedEx Customer Support who said that the driver was "new" and had delivered the package to the wrong address, describing the GPS location to me, which I deduced was the next neighbor down from us. How the driver could have driven past our home, twice, and not seen the large house numbers on both sides of the mail box, at the end of our driveway, is beyond me, but, apparently, he managed that quite well. The CS rep went on to tell me that the time for the driver to “be in my area” had passed, and, therefore, my package could not be retrieved and redelivered until Monday. I explained to her, again, that the package contained a medical syringe, which was time and temperature sensitive, and I could not wait until Monday. She asked if I knew the neighbors well enough to get the package myself. I believe I told her I didn't know them since they'd just recently moved there, but I'm not sure of that. What I am sure of is telling her that I could not imagine any of the neighbors signing my name to a delivery and then not calling here. She said that the delivery was a residential release and did not require a signature. By this time, I was admittedly angry with the whole FedEx experience (which, I must say, was pretty much in line with past FedEx delivery and customer service experiences). I told her that was not true, that these pharmaceutical deliveries ALWAYS require an adult signature (indicated by the "ASR" on the package's shipping label). She had no response to that. I can't remember exactly what was said next, but at some point, I told her the neighbors would be at work all day, but I would try to get the package as soon as I could since I really had no choice. She then asked me to call her and let her know if I got the package. I asked her why I would do that since she wouldn't do anything to help me if I didn't get it. She said, "Well, I don't want to send a driver out there if you get the package yourself, do you get that?", to which, I responded, "Well, I really don't care about your inconvenience, do you get THAT?" She started to say, "Ma'am!", I cut her off, told her I had nothing else to say, that I had to go find my medicine before I ended up in the Emergency Room!” and hung up.

I did eventually retrieve my package, which involved me getting portable O2 tank, getting dressed, going to the neighbors, knocking on both doors, eventually going into their garage, finding the box, and taking it, despite them not being home...feeling like a thief! They do not park their cars in the garage and, obviously, had no idea the package was in there. I will call them tomorrow.

To wrap up, this is what I experienced for a single delivery from FedEx:

1) I received the pharmaceutical, special handling package a day late, which caused considerable stress and physical discomfort to me as I began the process of tracking it down and going to get it. As I told FedEx Customer Service rep, we are not talking about an Amazon package here, this is a medically-necessary, time and temperature-sensitive item.

2) The driver delivered the package to the wrong address, even though doing so meant he had to drive past our mailbox, at the end of our driveway, TWICE (coming and going), PLUS a County sign close to the mailbox, both clearly showing our large, reflective house number, #####, on both sides.

3) The driver left the box (a large “Thermosafe Insulated Shipper” box) in an unattached garage, at the wrong address, and left no note on the house to alert the residents that it was there, despite numerous box labels clearly indicating that the contents required special handling. (Labels on the box included: TEMPERATURE-SENSITIVE PRODUCT; HANDLE PROMPTLY; REFRIGERATE UPON ARRIVAL; PROTECT FROM FREEZING; FRAGILE; THIS SIDE UP)

4) The delivery information, the shipping box, AND the mailing label clearly indicated this shipment was an "ASR" (adult signature required), ”Priority Overnight Delivery”. The shipping label also included my phone number, easily accessible to the driver should he/she have problems or questions, such as WHERE DO YOU LIVE?! The driver negligently ignored all of that information, as well as the numerous labels affixed to the outside of the box, which, again, indicated the contents required special handling and immediate attention.

5) It appears to me that the FedEx driver, with intention, falsely indicated that I had signed for receipt of the delivery. Not only did he not receive MY signature, he did not receive ANY signature for the delivery, adult or otherwise! When I brought this to the attention of the Customer Service rep, she told me that it was a residential release delivery and did not require a signature, another false assertion.

6) The Customer Service rep's message was quite clear, that retrieving and redelivering my package was an inconvenience and would not be addressed until next week. Her overall handling of the situation was as if it was an annoyance for her, brought about by me, the customer, whose scheduled, medical delivery was handled with reckless indifference by a FedEx driver who displayed gross disregard of policies governing pharmaceutical shipments of this type. Not once did the CS rep apologize on behalf of FedEx or give even the smallest offer of assistance or concern.

So, what part of this experience is within reason for FedEx, or any delivery service, entrusted with shipments that are vital to consignee and shipper?

I have a camera doorbell and FED Ex states they deliver to my door and don't, they lie.

FED EX doesn't deliver packages at all I have a doorbell camera and can prove they never deliver packages and lie to customers just like me.

[protected] tracking number I am home due to an injury and have a camera FED ex never delivered the package and lied. They never made an attempt.

[protected] tracking number I was home and FED EX never delivered the package at all and it is being sent back to my job.

[protected] tracking number FED EX never made an attempt to deliver and it is being sent back to the company.

[protected] tracking number - this supposes to be in transit and delivered on Friday. I will let you know on 5 6 2022

I have lived in this house at this address since 2017. For the first 3 years packages were delivered promptly without issue. For the last two years and currently getting worse Fedex trucks can no longer find my house. My address is Chillicothe rd but my driveway is on Hinkle st. Packages are being left at neighbors houses. A package was suppose to be delivered Sunday but it was returned because driver could not find house, it happened again with the same package Monday. Tuesday I saw the Fedex truck sitting on Chillicothe not knowing where to go. I had to run across my yard and catch him before he drove away again. I ended up getting caught in the rain. Today, Wednesday, it happened again with a different package. I saw the Fedex truck sitting on Chillicothe rd not knowing where to go. It pulled away before I could get out the door and run across the yard, and was taken back to the distribution center. It is getting very frustrating. My number [protected]. I need you help. Keith