Enterprise Rent-A-Car
reviews and complaints

Me and my husband rented a car from Enterprise Rent-a-Car during our trip to Las Vegas from Jan 17 to Feb 3. We planned to visit the Grand Canyon, Hoover Dam, and Lake Mead on Thursday, Feb 2. On Tuesday, Jan 31, my husband went to Red Rock Canyon while I was at work. Later that day, he called me saying that a tire blew from the inside out and there were no emergency tools in the vehicle to change a tire. He also said that the vehicle was not driveable and he would call Enterprise Rent-a-Car for help.

I didn't hear back from him for quite some time. At about 6:43 pm, I received a call from a man named Conrad Serrano, a member of Nye County Search and Rescue. He called to let me know that my husband was STILL stranded with no help from Enterprise Rent-a-Car. He texted me at 8:08 pm that 911 transferred him to a tow company which said they could not get to him for another 4 hours.

I contacted the Nye County Sheriff's department and spoke with a woman letting them know of our situation. She said she would dispatch someone to go out to check on him. I told her, "I need to get him back to Las Vegas, please help us." At about 10:00 pm, a State Trooper stopped and talked to my husband. He said he couldn't help him. My husband then asked me to try and find a ride to get him back to the hotel.

I tried several times to get through to Enterprise Roadside Assistance. I was hung up on so many times I can't even count. I was able to get through and was told by a Roadside Assistance operator that he was too far out and no one would go out there to help him. Every time I called, they would say: "Are you in a safe location?" Each time I would say "no, my husband is not!" This didn't seem to matter one thing to any of these people taking the calls.

He received several messages from Enterprise Rent-a-Car/Enterprise Roadside Assistance that a tow was enroute and then would get a message that it was cancelled by me. I NEVER cancelled any tow. About 1:00 am on Wed. Feb 1, I went down to the valet parking area of Planet Hollywood where the taxi's and Uber and Lyft drivers pick up and drop off.

I asked a service car provider if he could help me, he could not. Lyft and Uber were also no help. I ended up talking to a taxi driver and told him our serious situation. I needed to get my husband back to the hotel. Enterprise Rent-a-Car and Roadside Assistance and the State Patrol were not helping at this point. I was extremely concerned for my husband's safety. I was to the point of tears!

The taxi driver had to contact his supervisor. Since I didn't have a specific location, just 160/95 coordinates that Scott had given me, there was no way to correctly calculate how much the fare would be. The taxi driver googled the location and we estimated he was 76 miles away.

I had to go into the Casino at the hotel and pull out 550.00 cash. I had to give the driver $500 up front. His supervisor finally gave him permission take me to go get my husband. This all took about ? hour so it was about 1:30am at this point.

As I got into the taxi, I heard his supervisor tell him, if you do not feel safe, do not do this. He said he was good to go. I said to him, "you aren't going to kill me, are you?" He laughed and said, "You aren't going to kill me, are you?" I felt safe at that point with him.

When we were about 10 minutes from the location, I finally was able to get ahold of my husband. I had no cell service for part of the drive. He told me some guys had picked him up, and he was on his way back to Las Vegas. I let the cab driver know right away and he turned around and we headed back to the hotel.

I got back to the hotel at about 3:30am. The total ride cost me $550.00. My husband had also made it safely back to the hotel.

I called Enterprise Roadside Assistance again the morning of 2/1 at about 6:15 am. I let them know the truck was left abandoned and it needed to be towed.

Many different emotions came about after he was back at the hotel safe. What if this would have happened to me? Enterprise Rent-a-Car/Roadside Assistance left him for dead. They were more concerned about the vehicle being returned than for his personal safety. This is not ok.

This should never have happened. When you rent a vehicle 1) you expect that it should be in proper working order. 2) the emergency roadside tools should be IN the vehicle.

After all of this commotion, we get billed for a tire repair from Enterprise Roadside Assistance? Are you kidding me? You really are going to charge me for a tire repair when 1) you NEVER fixed said tire and 2) you left my husband stranded for over 12 hours with no concern for his safety even though he was not in a safe situation. SHAME ON YOU!

I did end up talking to a manager for Enterprise Rent-a-Car. He gave us a full refund. He was going to talk to his supervisor about reimbursing us for the $550.00 cab fare. Of course, I have not heard back after several phone calls. He also did tell me that the emergency tools should have been in the vehicle. Maybe they need to address this with their employees.

Now I'm getting notices regarding damage to the truck. I have no idea what condition the truck was in when the tow truck finally picked it up. It was on the shoulder of a busy highway. We have no way of knowing if it was damaged. I was told by a manager at Enterprise Rent-a-Car that we would not be billed for any damage due to the tire blowing.

This is the worst experience we have ever been through. Enterprise Rent-a-Car truly did leave my husband for dead in the middle of an unfamiliar area. Emergency tools should NEVER be removed from a vehicle and that she be a standard check that is done on a vehicle when it is brought back after being rented.

Nightmares were a constant for more than a week after this incident. We were traumatized. No family should ever have to go through this.

I called and talked to an Enterprise rep so I could be sure the vehicle would be large enough for the 7 of us. Four adults, 3 kids, 5 full size suitcases, 3 carry on's a double stroller and a pack and play. I was assured we would get the correct size vehicle. It did not happen. We were squeezed and cramped. My adult daughter and her daughter had to climb over the middle seat to get into the back. We were so uncomfortable it was ridiculous. Of course it doesn't matter now. We are home from our trip to Florida and you got your money

[protected]@comcast.net

My sister & I had to rent a car March 4, 2023 due to ours needed a lot of work.

We had the KIA for about 3 weeks, returned it March 24th. We were told they would get the deposit of $300.00 to us ASAP, minus $100.00 for some reason (I don't recall). They would apply it to my sister's credit card, her name is Gayle D. Lyons within 5 business days. Obviously, it didn't happen. Numerous times Gayle went to the office at 4300 East Evans Avenue in Denver, CO and kept getting the run around, and excuses. I am really surprised that such a large company would have a problem of returning money. Please help fix this problem, we really would appreciate it. You can reach us @ [protected]

Sincerely,

Diane

My family and I rented a car from Ohio and drove to Florida. The car is leaking oil bad. We called roadside services and waited 2 hours for them to say I didn't answer my phone and they cancelled my request. I was supposed to get a Uber to another location to pick up another rental exchange for this one. I have 2 kids with me also. So now we have to wait another 2 hours in hopes that they will show up this time. Problem is all enterprises are closed. This is our 1st day on vacation just wasted. This happened on Thursday October 12th at 4pm. It's now 6:30pm and still no tow truck. I rent from them alot and this is making me want to rent somewhere else.

I got confirmation number for a rental from my insurance company. I tried to call the Farmville location. Twice when I called it kept me on hold forever and then told me to try back later and hung up. When I did get a person they told me my reservation was for Lynchburg, which is too far away. I told her I couldn't get to Lynchburg and that it took me 3 tries to get through to her. She told me she didn't have to put up with my harassment and hung up on me. I wasn't harassing anyone. They can transfer the rental location but chose to be rude instead. Apparently I won't be renting a car.

I feel that we were over charged on a rental.

Reservation number GP50eft [protected]

We picked the car up at 3:30 PM on Friday October 6th.

We dropped the car and the keys on Sunday October 8 at 7PM.

We were charged for 3 full days. We only had the car from 3:30 PM to 5PM closing, yet we were charged for all day Friday.

Please let us know if this is correct and how you always charge.

I received a letter stating ,I was involved in a accident with their rental vehicle. The date of loss is 06/02/2023. There was never an accident with their vehicle, especially since I never got this car until the 4th. I was actually involved in a car accident with my OWN car on this date. I have the police report still. I never received the rental until the 4th. So it's physically impossible for me to damage this rental vehicle when I did not have it until later. I received a green light from the employee when I dropped off the vehicle within the next few days. I took her word for it and now I'm getting a letter, two months later, stating I damaged the car. I believe they have mistaken my personal car accident with their rental vehicle. Please fix this 🙏!

First off this company does not care about the consumer. I needed to rent a vehicle on the fly as AVIS refused to honor my payment method dispite already having a reservation for a car. The Manchester NH Gold street location was extremely unprofessional demanding "Company policy states that you need a paper bill to use debit cards." and "Paperless bills do not count." I was laughed at and humiliated by staff members. Their regional management didn't help either after speaking with him about my issues. Again made fun of my situation refusing to rent or help with the problematic staff at the Manchester NH Gold street location. Due to this I missed a important event and now am hesitant to use Enterprise Car rental in any location.

I rented a car back in April and returned car and was told that i owed additional money because they ran my card incorrectly. i physically showed them my transactions from my bank and even got the bank on the phone that confirmed that the payment wasnt returned to my account. they let me leave and then reached out saying they will refund me the money that was due (via email) then i get a call from customer service saying that i owe. i have been going back in forth with the branch telling me one thing and corporate another. this is the worst experience i've ever had and i'm out $800 and possibly will go on my credit. i plan on contacting a lawyer