eDreams
reviews and complaints

Username: [protected]@hotmail.com

I am writing on behalf of my mother who is not very computer savvy. She booked a flight last year and was charged the Prime fee without being aware of it, the fee was obviously hidden because she had NO INTENTION to join edream Prime. She has now been charged a second time. My mother has not been using edreams at all and has been charged over 100euros for a service she has not used at all. I have now taken charge and am going to cancel her subscription, however before I do I request that you refund her the money. I believe edrams makes a lot of money from older people who are not computer savvy. This is dishonest and cruel, since edreams is taking advantage of its most vulnerable users.

I am attaching invoices of both payments that need to be refunded.

Reference: [protected]

EDreams website booking has stolen my hard earned money of 40 euros without my consent and charged extra to my credit card.
I booked flights for 182.76 euros. This was the final price and no optional extras were chosen. I saved screenshot of the tickets and then entered payment credit card details.
When clicking submit it was still showing 182.76 euros as I was conscious of not paying extra. The payment went through alright without indicating any issues or extra charges. However I am charged 222.46 (approx 40 euros more) to my credit card.

Extra amount was never authorized and consented for.

My bank has charged the 222.46 euros when I was under the impression that I am paying 182.76 euros.

Surely, someone can look into this and see that customers are not fraudulently charged by companies without consent for the extra amount. It's considered theft and fraud when amount is taken without permission even if it's via credit card.

Edreams not refunding. They are INDIAN cheaters and Indian company. UK is supporting this company to make fraud.

We purchased 3 tickets from edreams but unfortunately the flights from Jazeera airways cancelled the flights on 1 December and informed us they are refunding the tickets but edreams doesn't respond to any of my calls or queries. Airline confirmed through email that they have refunded but edreams doesn't respond

The bargain tickets A9GSTJ reference [protected] we got through eDreams for a trip on December 21 from Bogota to Santa Marta Colombia on Viva turned out to not be a bargain. After arriving at the airport, the airline charged us several other fees. We tried to check in early but could not, and at the airport we were charged $60 for checking in at the airport. When looking for the tickets we indicated we had personal carry on. At the airport the airline charged two of us $100 dollars extra for our items. Of course we want a refund of those fees.

Reserve un boleto para 4 personas ida y vuelta de singapore a Houston. La ida se canceló porque la aerolínea era de Taiwán y sufrieron problemas de restricciones por culpa de COVID.
He tratado de contactar a eDreams para que me reembolsen el vuelo de regreso pero es IMPOSIBLE hablar con ellos u obtener una respuesta o estatus de mi solicitud.
Alguien puede ayudar a proporcionar un teléfono donde realmente contesten y den seguimiento a los casos?

I was booking a flight for my son at Christmas time actually on Christmas Day and had a flight going from Dallas to San Francisco with a layover in Denver. I was booking the flight for $85 one way and pressed accept charges for flight and pop up window came up and said "Your booking went up and is now $334". I never accepted this charge and this charge actually went through my bank. I called eDreams and talked to a lady who then gave me a number to call because she didn't do anything but hotel reservations. I called the number and it was Expedia and they had no idea what I was calling about. I called them back and the gentleman kept telling me to call some international number which I was done calling numbers I wanted him to deal with refunding my money which after a 31:00 phone call was hung up on after on hold waiting for someone to help me. This company is a total fraud and I want my damn money back like yesterday!

Dear All,
I would like to inform you that on your web based platform there is a listed flight with number ED4125 from MLN to PRN on 23.12.21, which is not contracted with the Carrier and seems that someone is doing a crime, collecting money for non-existing flight!
Please take immediate actions and cancel all the fake listed flights!

Comprei através da agência edreams, voos para 4 pessoas, para as minhas férias em Dezembro de 6 a 10 de Dezembro, comprei em Setembro com 3 meses de antecedência porque so organizada edream confirmo tudo ok. mas depois a agência wizz comunicou via gmail, dizendo que mudaram as datas da viagem, não posso viajar em outras datas, por isso liguei e pedi para ser resolvido - não tinham para as datas indicadas. e devo solicitar o reembolso - Fiz mais. Não devolvem o meu dinheiro porque não fui eu que o comprei.isso foi edream Entre em contacto com a edream e dizem-me que não podem reembolsar- que o wizz tem de fazer uma carta de autorização, gastei 9 euros em cada chamada e explicações, Voltei e liguei para o wizz eles falam que não fazem nenhuma carta que o edream deve preencher um formulario e pronto, eles automaticamente me fazem o reembolso, edream nao quere tal formulário diz que não preenche nada sem a autorização prévia da wizz estou assim desde setembro ja estamos em 23 de 11-2021 minhas ferias estão se aproximando e não consegui meu dinheiro e Não é justo quando não fui eu que mudei, foi o wizz que mudou tudo, obrigado pela ajuda imediata. Quero resolver porque a minha feira está se aproximando e comprei muitos voos com vocês de Portugal para a Colômbia, tive respeito pela sua agência, me pareceu o melhor, mas agora que outra agência como a Wizz muda as datas criando um problema, você tem que resolvê-lo como uma empresa.
As vozes tornam as coisas mais difíceis para o consumidor - basta preencher um formulário e solicitar um reembolso e o wizz confirmou isso para mim várias vezes - e você continua pedindo uma carta de autorização, o que não é necessário - assim como eles se deram ao trabalho de comprar o voo pelo wizz - eles também podem solicitar o reembolso. Sou um ótimo cliente seu e eles preferem perder esse cliente antes de resolver. é incrível

Edreams cancelled both of my flights instead of one and since they are non-refundable I have lost my money for both flights. The airline hasnt cancelled my flights yet but I cant get through to them either as they cant resolve anything since I booked the flight with edreams. I cant even get through to them in any way other than by phone and Ive been on hold for 3 hours.

I booked the tickets for my husband on December 24, 2021. The booked date is Nov 17, 2021 and confirmed on November 24, 2021 that is why I didn't pay attention to this email because I booked on December 24, 2021. I rechecked today because my husband is ready for flight then realized the confirmation date is Nov 24, 2021. The customer service is no service.

Yesterday, I purchased a return ticket yesterday (Doha-Bahrain - 21-26 Dec) though the travel agency Edreams which was sold as 1 ticket (but consisted of 2 different airlines - transfer through Kuwait. Today I was informed by one of the airlines that the ticket is in fact invalid as transferring from one airline to another at Kuwait airport is forbidden. When I contacted Edreams about the issue, I was told the tickets are non refundable and that it is not their problem if I am unable to board the connecting flight in Kuwait. They have offered me no assistance and have simply stated that it is a transit visa issue. This is false as Kuwait are not issuing transit visas. The only option is to transfer with the same airline - transferring using 2 different carriers is not allowed. I informed Edreams of this but they still refused to issue me a refund of any kind. The ticket that was sold is completely invalid, and I believe Edreams should provide a full refund for selling a ticket that cannot be used. Thank you.

The country that I was flying to was put on the red list a few days just before my flight, which meant that there was a possibility I would have had to pay £2.200 plus on return to quarantine in a hotel. Therefore, I asked Edreams to turn my ticket into an open ticket, meaning I will fly when the country is off the red list. Not at any point did the customer service team tell me that when I wanted to use the ticket ( that I have already paid for) that they will charge me for basically a whole new ticket price to get onto the next flight. If that was the case I would have just asked for a refund and not for an open ticket.

On top of that to even speak to a customer service team you have to wait 1 hour minimum.

Now my money has been wasted.

I booked a ticket with eDreams on 12/6 just to realize that even though I selected the ticket for Jan 4, the final ticket was booked by eDreams for Dec 22. I submitted the request to change the flight date right away. In the submission screen in eDreams application it was noted the travel agent will get back to me within 24-48 hours. Nobody contacted me and the status in the application co tinier to show as pending. I kept checking the status but it continued to show as pending without any progress. Since I purchased the "date change option" insurance which allows to change the flight date without penalty, I tried contacting eDreams via number provided on insurance contract. The number however is not a working number. On Dec 16 I called eDreams customer service number and after waiting for over an hour, talked to representative and explained that my change request was not being processed for nearly two weeks. I was told he will make the date change and send me confirmation email within 24 hours. Again, did not receive anything. Next day I called eDreams again. After spending over 3 hours on the phone trying to get a representative to talk to me, I was finally told that they cannot change my flight because there is no longer any availability. I noted to the representative that I just checked and saw the flight was available on Google, Ait Tahiti, and even in eDreams. The representative insisted there was no availability even when I confronted that I am looking at the available flights. The only option I am left with is to dispute the charge with my credit card company. In this experience with eDreams, I was lied to over and over again, I was denied the service that I paid for (i.e., date change option insurance), I was purposefully delayed by eDreams pretending they were working on my change request and finally was lied to my face even when I presented evidence, that they cannot change my flight because of lack of availability. I actually rebooked the flights directly with Air Tahiti, evidencing the availability was not the issue. This company needs to be shut down.

I had booked two tickets and few weeks later the flight was cancelled by the airline, so I did contact the airline, it was successful and only a few days later the airline has already return the money to eDreams but I still haven't gotten my money back from eDreams, no customer service
I need a refund back to my card, i am still waiting for my money

Please refund

Reference number for eDreams flight: [protected]
My name is John TSITARIDIS. I booked and paid for a flight with eDreams with the above reference number. A Singapore Airlines flight from Istanbul to Melbourne. Flight SQ391 from Istanbul international. I attempted on at least 25 occasions in the weeks leading up to the flight to rebook it. Each time I spoke with an agent I was cut off while on hold. I spent hours and hours on the phone explaining that I was being cut off each time and requested the initial agent to deal with my rebooking request. Every time I was put on hold I ended up being cut off.
My ticket cost over $1000 Australian dollars.
Can you assist me in either getting a refund or being able to rebook my flight for a future date.
Thank you. My email address is: [protected]@live.com.au

I was refunded back in April (well, OPODO/EDREAMS was refunded on my behalf) and opodo has been lying like a snake about it. They received my refund and refuse to release it to me and it's coming up on a year even though they promised a refund within 180 days and it's in their contractual obligation to refund.

I am not playing games anymore. I am organizing a class action lawsuit against this scam company and have been in contact with lawyers as well as many others who have been defrauded.

Anyone who has been scammed can feel free to join the page at which I am gathering/organizing participants. https://www.facebook.com/groups/1188801908311659/?ref=share

I am also filing reports to the attorney general against their FL business and instructing everyone to do so.

I received an emergent email from eDreams that my flight from Zurich to Malta was made significant changes. But they didn't tell me what changes was made. The only telephone number they provided cannot be connected. I downloaded the eDreams App to solve such problem. I cannot login the app via my google account, which is unbelievably stupid.

Now I don't know how to contact them and I don't know what happened to my flight.

I definitely need a customer service to help me solve this problem.

I was purchasing a ticket to Brazil, the total price was one during the whole process, after completing the purchase they I received an email with the trip confirmation, on that email they had the total price as more than what I agreed to pay during the purchase. I tried to contact them to fix it, and they wanted to charge a fee for cancelling. I got not tickets + a charge in my credit card. Stay away!

I cancelled a flight 5 minutes after booking it. This was 3 months ago. 30 calls and one claim later, I still don't have my refund. This despite the fact that the airline has refunded edreams in full shortly after I cancelled.

A month ago, I thought I had finally experienced a break through with edreams. I received an email from the Customer Care Team in response to my appeal, saying that I would be refunded within 10 working days. No refund. And when I phone to ask why I did not receive the refund I was promised, edream agents don't know what I'm talking about. Each time, they say I will be contacted by a supervisor in 24-48 hours. But that never happens.

When I called today and reminded the agent that no supervisor ever contacts me, the agent hung up on me. I did you not. He hung up on me.

This is Peter aziz, (EDreams booking number #[protected])
can you please help me to get my money back, ,
It's been 8 months since I canceled my tickets and I didn't get the refund yet !

Airlines been canceled my ticket since last April 2021 and I haven't get the refund yet from EDreams
Last update :from united airlines is that they sent a check to EDreams last September 7th 2021,
(Check number 6148227)

EDreams hold my money till this moment
I need help please,
every week I am calling e dreams customer service they keep saying you have to wait without providing any accurate information.