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Expedia Inc

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Expedia Complaints & Reviews

Expedia / Flight tickets

Reviewer32823 on 2016-02-11
Wedding plans changed so I had to change two flight days and times. Same airlines. Shouldn’t be a challenge for Expedia, right? 3 phone calls, repeatedly put on hold for long waits, 2 disconnections, 2 agents, 3 supervisors, 5 different stories and never told the same change/cancellation fees. I had...

Expedia - West Virginia, Parkersburg / Hotel room

Reviewer38636 on 2016-02-07
Booked a room told price was 129 dollars then said i needed parking got price of 189 i said what was price of parking i then assumed it was the 60 dollars difference said dont worry about it then go to hotel and they said parking was extra so i paid there the hotel is fairfield by marriot...

Expedia - Washington, Bellevue / Never got a good deal here.

Tikkol2 on 2016-01-28
I made a reservation and booked a room in a London hotel. But accidentally I selected the wrong month. I contacted the hotel directly and explained what happened. They said they needed a modification from Expedia and then they'll change the dates. I called Expedia customer service and they...

Expedia / Unauthorized credit card charge

Reviewer47228 on 2016-01-06
Went online to Expedia to book a "Book Now, Pay Later" hotel reservation. Nevertheless, my credit card WAS charged $438.60. I called Customer Service, in El Salvador, to request a cancellation and refund. I was told it was my error and the refund would take 5 business days, or longer, AND...

Expedia - California, Los Angeles / Reservations

Judy Eppel on 2016-01-03
I conducted a search on their website for a hotel called Hollywood Casino in Columbus for an upcoming trip. The search results took me to Hollywood Hotel In Los Angeles. I had conducted a previous search for a different date so it plugged in the 18th of January for the check in date. I...

Expedia.com - Washington, Seattle / Cancellation Refund - Paris Package with Protection??

Reviewer30213 on 2015-12-28
I bought a Flight + package deal on Sept 30th, for an itenarary (#1118098219073) at Dec 19-21. I also bought the extra Travel protection from Expedia.com; where i was convinced this was to be used in any case something goes wrong. And then, something DID go wrong and there were security...

Expedia.com / Hotel booking, being charged twice

Ron Bever on 2015-12-22
The corporation I work for booked me a room, through Expedia.com, at a Comfort Inn for Thursday, December 17. The room was to be charged to the corporate account. I provided my personal credit card, for incidentals, as most hotels do. After checking out on Friday morning, December 18, I...

Expedia - Washington, Bellevue / Cancellation Policy

RuthellenA on 2015-12-12
I booked a trip package through Expedia. Unfortunately I have developed some medical issues and won't be able to go. I bought Travel Insurance but when I talked to customer service I was told I could get a travel voucher through the airline but nothing back for the hotel. The package wa...

Expedia / Refund for a hotel cancellation

Reviewer38098 on 2015-12-09
I made hotel reservations for Nov 22 & 23 in Fort Bragg, BA Super 8 though Expedia. On Nov 22, 2015 when I checked into the hotel, I asked the manager if I could cancel the Nov 23rd reservation and get a credit back for a reservation in December. The manager told me the request needed to...

Expedia - Iowa, Des Moines / Hotel Reservations

Reviewer77587 on 2015-11-30
On November 27, 2015, I made a reservation for 2 adults & my dog, @ the Americainn, in Osceola, IA. As I was checking in, the front desk clerk informed me that my dog was NOT allowed to stay in my room, because she weighed OVER 25 pounds! Of course, this tidbit of VITAL information, wa...

Expedia / Visa Issue

mrtklcdgn on 2015-11-23
I bought a plane ticket from Air Canada over Expedia. My flight was going from Istanbul to Miniapolis with Toronto connection. But I wasn't let into the plane by the Air Canada's authorized personel because I didn't have Canada Visa. I missed my flight. I contacted to Expedia and they...

Expedia Canada - British Columbia, VANCOUVER / Online Vacation Booking

Reviewer63260 on 2015-11-10
Terrible experience with their online booking. My wife tried to book our vacation online. They charged her credit card twice and the website was giving the error message of credit card decline! while the card was twice charged. She put my credit card through and then she got the same...

Expedia.com / Ticket from Bogotá to Santiago de Chile - duly cancelled within 24 hours

Juana Llano on 2015-11-04
Itinerary Number: 110811942827 AerolĂ­neas Argentinas Tiquet Number 0447625106759 I have called several times to Expedia, waited on hold for hours. I am paying for this tiquet and there is no customer care from Expedia. They answer kindly but they do nothing. I want to know what can I do...

Expedia / Expedia Best Price Guarantee is only for the same day NOT 24 hours as they state on their website.

KarinaSchmahl on 2015-09-25
Expedia.com Price Match Guarantee says that if you find the exact same vacation package with same flights, hotel, shuttle, etc for the exact same dates that you can file a Price Match Guarantee. I booked a trip to Cancun at 6pm costing well over $4000. The very next day at 2pm I saw that...

Expedia Appraisals / Completely useless insurance and impossible to return the tickets

Reviewer59790 on 2015-09-11
When I have purchased tickets through he company Expedia Appraisals, the rep offered to me to obtain the insurance. He was so persuasive and told me that it would be more secure for me, but it was waste of money. After 2 weeks, I wanted to return tickets and get refund, but the team...

Expedia - Florida, Miami / False Advertisement

ramonrocha on 2015-08-07
Fast facts: 1. I paid 217 USD in advance, ensuring, 2 nights in an apartment in the August 3 to August 5 for two (02) adults and two children. I decided on this option as the page mentioned that Expedia had free parking and the photos that appeared in the room saw everything spotless and...

Expedia.com / Cancellation policy

mkaustin on 2015-08-04
A reminder to read the find print, and read it carefully. In my defense, I was in a hurry due to changing a hotel reservation because my grandson arrived unexpectedly early. I received my confirmation email from Expedia with a timestamp of 7/25/15 8:25 pm. I glanced at the "Cancellation Policy"...

Expedia - New York, New York / Account Mismanagement

Mia1623 on 2015-07-30
In or about May, 2015 of this year, I planned a trip to and from NY to Chicago for myself and my mother. I paid for the trip over the phone and expedia personnel took my information of my Expedia Account. When I received the itinerary via email, there were things missing, such as my...

Expedia - England, East Midlands, Lincoln / Don't Use Expedia

Bob L Wilson on 2015-07-17
Some 6 weeks ago my Friend was unable to travel to Las Vegas because of a family bereavement the day before we were due to fly. I immediately contacted Expedia via phone and after half an hour when the operator in India realized she would have to take a protracted time to cancel both...

Expedia.com / The call center

MRVolcy on 2015-06-17
The incompetence of the non English speakers who answer the phone is absolutely horrendous. I should not have but I waited 3 hours accompanied with a 2 and 6 years old with needs, and terribly tired after traveling, for these nincompoops to finalize and correct my reservation with a Best...

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