Expedia’s earns a 4.3-star rating from 8279 reviews, showing that the majority of travelers are very satisfied with booking experience.
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Refund experience
Our first time using this type service, we booked a hotel with the agent but were not told they would charge our credit card within 24 hrs. They did so I phoned back explaining we were not informed of this and would like to cancel and get a full refund only to be told there was a $20 administration fee. Weren't told about that either... sigh.
After several back and forth emails we ended up getting the full refund so all in all we were treated fairly. So Please be aware that you will be paying for their service within 24 hrs. We found this unacceptable simply because we seldom/never use our credit card to purchase, it serves to "hold" said service till we pay via cash, debit etc UPON arrival. Buyer beware right, my beef remains the fact this (and the NON refundable "administration" fee) was never divulged during the phone conversation and the fact that our stay was 10 or so days away. So they take your money today even though you might be months away from the actual stay/flight etc. Sorry Expedia this is not how I do business. We will not be using them again.
Fast, easy, great prices and very friendly and helpful
Fast, easy, great prices and very friendly and helpful customer service. I fly a lot and I have tried many websites before but this one by far is the best.
Stayed at grand sirenis at punta cana
All the staff a 5 star review.also my main contract reminded of transportation. Expedia didn't motion it and should. I would stay there again in a heartbeat
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Pros
- Vast hotel & flight options
- User-friendly booking interface
- Competitive travel package deals
- Robust reward points system
- Comprehensive travel insurance options
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Cons
- High service fees and hidden costs
- Intense competition from other OTAs
- Limited loyalty program benefits
- Customer service can be inconsistent
Full Refund
I booked a hotel with Expedia.ca.(Residence Inn Gravenhurst)
It was initially for 7 nights.
It was raining, so after 4 nights we checked out early. I requested a full refund for the remaining 3 nights.
They agreed and said there will be no penalty.
I called when I got home, they were waiting for the O. K. from the hotel.
They even send me an email to let me know that I will get a FULL refund.
Everybody that I was dealing with was very professional and I got exceptional customer service. Special thanks to Kate for the email and receipt.
I used Expedia.ca in the past for flights and vacations and I will use them again.
Marcel in Kitchener, ON
Excellent customer service
My husband crashed his foot after I've purchased an unrefundable 5-star resort. Although I knew it's unrefundable, I tried to explain our misfortune to Expedia. My phone call was answered in a few seconds. The representative Joe was sympathetic and told me to hold on line while he was making a phone call to the hotel. Few minutes later he told me the hotel was willing to fully refund me. Then he sent me a cancellation confirmation to me. Right away. Next day I found a full refund was credited back to my account. It's a big relief, especially in a stressful period. I appreciate Joe's thoughtful and capable services. And I will be a loyalty to Expedia.
Refunds and Customer Service
If you are tired of being hung out to dry by online agencies when things go wrong, Expedia is the agency for you.
I have dealt with agencies like Priceline in the past and found myself in a shoe-box of a room in Rome that was far from what I was promised with no help from that agency. On the other hand, I booked through Expedia a few years ago and had a similar experience with a European hotel. One call to Expedia and they not only rectified the situation but refunded my total hotel cost as a good will gesture.
Yesterday, I had to cancel a hotel booking I made in Mexico through Expedia. To my delight, my payment was credited to my credit card in less than 24 hours.
This company clearly puts it's customers first! It is my go-to online agency.
I love Expedia!
Ive booked several trips through Expedia, without a problem. Last weekend, I booked a flight on a Saturday with their 24 hour no charge cancellation. Monday morning I found I needed to change the dates of the flight. AA wouldnt waive the $200. Change fee, on the non refundable flight. I called Expedia, explained my problem, and the rebooked my flight, with full refund! They explained the 24 hour policy meant business work days, so Sunday didnt count. I wrote recommendation for Expedia on all my social media, after that! So great to find a company worthy of a positive review! Thank you, Expedia!
Excellent customer service
I booked a "budle trip", roundtrip air, hotel and car. I personally made an error and immediately called Expedia and they cancelled the flight and re-scheduled us with another carrier. However, on my credit car the charge from the cancelled airline was posted in the allotted time so I telephoned Expedia. Eventually I was connected with a supervisor named GERALD who did an outstanding job of navigating through the red tape and handling my problem. Now I don't travel as much now but when I get great service like what was provided by GERALD, I can be assured EXPEDIA will do the job or make it right.
Great Holiday
We purchased around the world 5 stops ticket. In the country we visited we arranged drivers to pick us up and take us back to the airports and when we arrived at the airport they were there is was really nice not to worry how we were going to get to the hotel from the airport. We also booked our day tours that we did in different countries and we found that we were the only ones that go offered the little extras (eg lunch provided, VIP tickets, express entry etc) over people who booked through other websites and even through the tour company directly. It was nice knowing that we were looked after. I will defiantly book through them again
SO HELPFUL!
I am so amazed by the customer service they have! I accidentally booked the wrong dates for my hotel and of course it was non-refundable but I did buy the hotel protection so if I needed to cancel. So I give them a call (I wish I remembered who because she was amazing) and the lady who helped me was so kind and understanding and called the hotel for me and cancelled it. She was so quick and helpful! Not only did my hotel booking get refunded she also refunded my hotel protection plan as well so I didn't even get charged the fee of canceling. Seriously a great experience that just made me have a great first impression! They really go above and beyond to help you as a customer!
One of the best resources for your dream holiday
I love traveling and I like a great accomodation, even better if I can find a website which puts trip and lodging together at great affordable prices. This is what Expedia does, and does it well. I've been able to find great prices for December in New York or a great weekend in Lisbon. Sometimes I also check Expedia to find deals within a few miles from where I live. I simply think this is one of the best websites for traveling and tourism.
They send tons of emails, so it's better you have a dedicated newsletter address to repvent your personal email from being flooded with their great offers, or simply change it once you've experienced the entity of their mails.
If you are looking for a great holiday, look no farther, you've already reached the best place.
ERRDAY. Lol
I travel a lot and I can say that Expedia is my go to app (cause I use the app) when it comes to booking a plane ticket or a hotel room. It's very easy to use, it (app) has some glitches but those can be fixed. It has everything you could ever need. From hotel reviews to fare comparisons, Expedia has it all. Whenever I'm not being flown from one place to another by a private jet, I don't even go to Delta, AA, Southwest, etc. Anymore. I just click on that yellow Expedia app and securely book/find a flight even up to the very last minute. Seriously, because they have my credentials (don't worry about identity theft or scams btw, I can assure you that they are atrociously strict about security and privacy) just pick a flight you want to catch, run to the airport and you're done! Easy as pie. (Pie is very difficult but, uh, you get what I mean! Lol)
A really helpful customer service representative
We've used Expedia several times, but it's when there's a problem that you really get to find out how good they are. We experienced that problem a couple of weeks ago. A week before we were due to head off to Rome, my husband was hospitalised and given the diagnosis of MS. Although he was well enough to come home a few days before we were due to travel we knew he wasn't well enough to travel, and the GP confirmed that. I called Expedia the day the GP advised us not to travel, 3 days before we were due to leave. The customer service rep was kind, patient, advised us what refunds we were due (100% of the hotel costs, nothing from the flights) and gave us the airline's telephone number to contact them. I then asked about cancelling our prebooked taxi transfer which he dealt with but again confirmed there would be no refund payable. I asked if he could confirm that by email for insurance purposes, and he asked me to stay on the line while he did that. Something happened while I was holding and I got cut off. I suspected he had cut me off so he didn't need to do the email, and so I then got onto the travel insurers. After that call I got a 'missed call' notification, as the Expedia rep had tried to call back to let me know he had emailed. Can't complain at that, I think that's excellent customer service. OK, no refund from the airline or the taxi transfer, but that was in the small print, nothing I didn't already know. To be honest, I was pleasantly surprised to get anything back. Fingers crossed customer service is just as good with the travel insurance!
Excellent Customer Service
I booked three rooms in the hotel "Dream Bangkok" through Expedia. However, the circumstances changed (two of my family members are not able to join us for the trip) and I had to cancel one room. I went to the Expedia website and found out that this reservation is not eligible for cancellation. I haven't done complete research but I think this is hotel policy because some hotel reservation can be cancelled in Expedia. I decided to call Expedia as I didn't wanted to pay for the room we will not need. The way it works is you put your phone number on Support website and someone from Expedia will call you back within five minutes. I got an incoming within fifteen seconds. I explained my story to the customer service representative and he told me about how this particular reservation cannot be cancelled, but however, much to my surprise, he told me that he is going to call the hotel and see if he can get the hotel to agree to cancel reservation for one room. After being few minutes on hold, he came back and said that no one with the authority is available at this time (it was 3 AM Bangkok time) and I should call Expedia back in few hours. I obliged and called them back. The second customer service representative was equally helpful. She said she found some notes left by the previous representative and she is going to call the hotel right now. Long story short, she managed to cancel my extra reservation. This is the most helpful and not to mention sympathetic customer service experience I ever had. I am off course happy to get my refund but more importantly this was a very pleasant experience through and through. Very well done Expedia!
Excellent service
I am writing to you to thank you for the service that I had received on February 9th 2018 and how grateful I am that you were able to cancel and reimburse all my reservations without any hassle.
As I am sure you are very aware Chicago, IL had experienced one of the worst snowstorms since 2015 on February 9th 2018. I was scheduled to fly into Chicago OHare International Airport at 10AM from Pittsburgh, PA but had experienced six hours of flight delays followed by an overall cancellation of my flight. I had made a reservation through Expedia at the Whitehall Hotel (Itinerary #***751) for three nights which had a fee of 275$ USD which was listed as non-refundable.
When I had made the call at the airport asking if there was anything I could do about my non-refundable reservation (perhaps receive some sort of voucher to use in the future) your customer service representative immediately assured me that they would speak to their manager to see if there was some way Expedia could look past the non-refundable bi-law and reimburse me.
Within fifteen minutes your customer service representative was able to get in contact with their manager, explain the situation and got an OK from Expedia to reimburse me. The next step was to contact the hotel and ask for their permission, this was done in a very efficient manner and I was only put on hold for roughly five minutes as they called the hotel and got their OK to reimburse me.
Three business days later I have been fully refunded and want to thank you for such excellent, prompt and timely service. You had made such a dreadful airport and travel experience somewhat manageable. I am so thankful for such excellent customer service from your company and look forward to booking with you again.
Horrible!
Horrible! Horrible! Horrible business. Do not use this business for anything! We booked a hotel with Expedia. When we arrived at the hotel, we found out we did not have a room because they was all booked up. It did not matter that Expedia took our money and sent us a booking number. All hotels where booked up in this area, we has no choice but to drive the 5 hours back home. After spending 3 hours on hold and multiple calls to Expedia, they confirmed we did not have a room and would issue a credit. After a 45 minutes we was told we would have the credit. Still waiting for it to show up on my card. Do not use this business. They didn't care we had no where to stay. Lesson learned, book directly with a company.
From a very frustrated and disappointed individual, who had booked a trip to Key West, ******* on February 14, 2022 to *
From a very frustrated and disappointed individual, who had booked a trip to Key West, *** on February 14, 2022 to *** for a getaway through Expedia and purchased *** Travel Insurance since COVID-19 and due to the age of travelers. I was under the assumption that I was purchasing protection if something were to come up to have the trip cancelled without 100% refundable option. (attached the insurance policy for you to review and clearly states that 100% refundable is mentioned on the *** Travel Insurance Policy) But, I truly believe I have been misguided and taken full advantage of. As a trusting individual that you was not thoroughly explained in deep detail of what actually was being cancelled and confirming of what would happen. Instead I was mis instructed of what was actually going to happen if you cancelled. Making a huge by mistake when it was cancelled, that my purchased for what was most importantly booked to protect us from any mishap. The world is about making money under no circumstances of the consequences for the human being. It is about the bottom dollar and passing on the responsibility to someone else. I know that our country and ourselves have done that to us. So I am going to explain; what has happened to me and what burden it has caused on my life.My goal is to continue my dispute in this matter, because I am an honest person who works hard and believes that I have been taken for granted with the whole situation. Where I misunderstood was the cancellation of what policy was most important to protect me from a wonderful relaxing vacation that might end up being cancelled due uncontrollable.Let me know if anyone is understanding my concern with this charge being refunded. I would like to offer to pay the $159.27 back to *** insurance and *** keep the down payment of $683.57 and bound out the $2,858.02. Let me know if we can work something out within reasoning.
The complaint has been investigated and resolved to the customer's satisfaction.
Cancelled flight during Covid 19
Cancelled flight during Covid 19. Flights resumed last month and wont honor new bookings.
keep delaying our refund for two years already
keep delaying our refund for two years already. always said it is in process of getting refund to our CC. stay away from this company ever
Always a great trip when dealing with Expedia!
Always a great trip when dealing with Expedia! I tried Priceline only once and it was so terrible! Expedia is BBB accredited and Priceline is not. I should have known better. Now, I know.
Expedia Complaints 1408
False hotel information and cancilation problem
We were given false information that the representative worked for Hilton at the hotel. We did not know it was Expedia. She did not give us the correct rate. We bought the insurance and are having trouble filing a claim. We need to cancel reservation
Reservation made on 8/3/2024 H9010054
Mark & Loretta Sladek
1824 S HArvey Ave
Berwyn IL 60402
[protected]
Claimed loss: Pending getting a refund
Desired outcome: Cancelation of reservation H9010054 and refund.
Confidential Information Hidden: This section contains confidential information visible to verified Expedia representatives only. If you are affiliated with Expedia, please claim your business to access these details.
That sounds like a frustrating situation! Nothing like getting blindsided by unexpected surprises when you’re just trying to relax. It’s like checking into what you think is a Hilton and ending up on some other planet — definitely not what you signed up for.
Here’s a little advice to get things back on track: give Expedia a call and lay out the whole misunderstanding. Since you’ve got that reservation number and the insurance, they should be able to help straighten things out and hopefully get that cancellation sorted. If you're running into trouble with the insurance claim, try contacting the insurer directly and make sure to keep all your paperwork handy. They might need a few extra details to help move things along.
It could’ve been worse — you could’ve actually arrived at the hotel to find no room at all! But here’s hoping you can get your reservation canceled and plan something else without any more hiccups.
Best of luck getting this sorted out quickly, and may your next trip be stress-free!
Third party of expedia
Algotel confirmation number 7533869 Academy Hotel Colorado Springs Colorado. (July 25- 28) Helen Sick We recently tried to take a road trip from Washington state to Colorado Springs Colorado. When we arrived at LeGrand Oregon on July 22,2024, the area south of us was engulfed in wildfires (Durkee wildfires). We had to cancel our trip and all hotels we...
Read full review of Expedia and 1 commentTheft from credit card for booking made by its company, Hotelsone.
Expedia allowed its "associated company," known as Hotelsone.com to steal money from me from my credit card when I booked a room over two months in advance at Villa 1565 in St. Augustine, Florida by not telling me the total amount of the charge and not telling me that the charges paid were non-refundable. This has been a battle with Hotelsone, Expedia, and...
Read full review of ExpediaIs Expedia Legit?
Expedia earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Expedia. The company provides a physical address, 35 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Expedia has received 32 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Expedia has claimed the domain name for expedia.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Expedia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Expedia and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Expedia has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 1408 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Expedia. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Hotel stay
The hotel rooms were full of mold and a heavy odor persisted, we end up staying in our car for the first night and then moved to another hotel. It was a horrible place: Days Inn by Wyndham Indianapolis South, Indianapolis Itinerary # [protected] Start Date: Jul 19, 2024 Itinerary Status: Active My name is Ruma Farooqui Darby cell# [protected] Email: [protected]@gmail.com
Read full review of ExpediaIncorrect dates
Booking Hotel Hampton Inn Jamestown (16 /05/24) entered correct dates when booking. Somehow the app changed our dates to 29/05/24 to 30/05/24 when we confirmed and we couldn't correct it. We then sent emails etc and like now we can not talk to any one and I doubt we will be contacted.
I cancelled the booking at the Hotel next day 17/05/24 but the booking went through from Expedia. The Hotel informed me the receptionist had no right to cancel and I had to take up the issue with Expedia.
pls contact me on [protected]
Ian
Claimed loss: $204.64 AUD
Desired outcome: Full refund
Confidential Information Hidden: This section contains confidential information visible to verified Expedia representatives only. If you are affiliated with Expedia, please claim your business to access these details.
Hotel booking / cancellation
Greetings, My son’s college baseball team advanced in the playoffs on April 30, 2024 to play Indian River State College in Fort Pierce on May 3-5, 2024. On Wednesday morning, May 1, 2024, I looked on line for a hotel a friend in the area had recommended …. Capt. Hiram’s Resort in Sebastion, FL. I located a number I assumed was directly to the resort …...
Read full review of Expedia and 1 commentEbookers stealing my money
EBookers has stolen my money. Strange. If I steel from someone, I'd most likely get punished. EBookers stole my money, but apparently they can get away with it. THIS IS A COMPANY THAT SHOULD BE AVOIDED. Don't let them steel your money as well. Cathay Pacific cancelled a flight in January and returned the money (my money) to EBookers, but that't where they...
Read full review of ExpediaRecent motel stay
Re: Itiniery [protected]
Please help us understand why we were mislead with the cost and the room that we stayed at on March 28 2024 in Jasper. Alberta We booked the room for 96.00 CAD. We got charged 179.00 CAD for a room that didn't resemble the actual room to the room we saw on your website. The room we got was not nearly close to the one advertised and find this very misleading. We believe you charged us for a completely different location. On the website it is still showing 96.00 CAD for the Tonquin Inn. At first we thought it was a deposit we had to pay but have not received any refund.
It was not worth the money taken from our credit card. I would never have booked that room for that money. I have not had any issues with Expedia until now and I use this to book all my hotels. Please look into this and advise on how you will proceed to rectify this major error as it looks like you charged us for another room (location)
Thank you Luka Katchutas and Mira Skara Katchutas
Claimed loss: If you require the photos of the place we stayed at vs the ones posted on your website please let us know
Desired outcome: refund of the extra charges
Confidential Information Hidden: This section contains confidential information visible to verified Expedia representatives only. If you are affiliated with Expedia, please claim your business to access these details.
WORST CUSTOMER SERVICE EVER
Very bad experience dealing with expedia to book an all inclusive vacation. I will book directly with the vacation provider the next time. I never received a confirmation email once I booked... So when I submitted a request to be contacted by customer service for a problem involving ''vacations'' and ''itinerary'' I was contacted by one Stephen who told me he couldn't locate my reservation and was told to call sunquest directly. Upon doing so I was told that having booked with expedia they were to send the the documentation and itinerary... The individual at sunquest was gracious enough to provide the itinerary number which wasn't even her prerogative. Upon calling expedia at the number they had contacted me from which I presumed was the correct number to address a vacation package itinerary issue the gentleman namely Stephen accused me of not having booked with expedia, when clearly, I was dead sure I had. I provided him with countless bits of information which he couldn't use to locate my reservation, finally I did a conference call between a reluctant Stephen and Sunquest to sort out the matter... Finally the polite individual at Sunquest explained that since the package was booked on expedia it was their responsibility to provide the itinerary and necessary documents... Stephen attempted to brush me off by giving me the number to call and I requested for him to warm transfer me over to the right department... After 15 minutes on hold, I was cold transferred to one Ray from the EXPEDIA TD VISA REWARDS DEPARTMENT... At the very least Ray stayed on the line with me and transferred me to the right place where one Allison accused me of not dialing the right number and not reaching the right department and not having a reservation code... Being frustrated as one can imagine I explained for the 6th time that I never received a confirmation email with the booking code and therefore was unable to provide this confirmation code when I requested that the VACATIONS department contact ME for a question concerning my ITINERARY. Furthermore Allison told me she was unable to compensate me for my time and stress after over 5h of back and forth calling between expedia departments and sunquest vacations... She finally sent me my itinerary with my documents after being on the phone from 7:20 till 11:40 am less than 18 hours before my flight... I asked to be transferred to her manager and asked for her to explain my situation to her... When I was transferred I asked one Evelyn if Allison had provided her a brief synopsis of my frustration... She answered yes, Allison told me you called the wrong department... I was livid, not only are expedia employees not equipped to handle a simple customer request they belittle and take their customers for a fool... Once again I explained to Evelyn that upon making a vacation itinerary request from customer service on expedia.ca I was contacted FROM EXPEDIA concerning my issue... I was told TWICE to call the vacation provider being accused of NOT BOOKING WITH EXPEDIA... Finally when performing a conference call with Sunquest and Expedia I was transferred to TD REWARDS VISA EXPEDIA VACATIONS before FINALLY being transferred to the right department being accused of not proving the right information and not being able to select the right department from the call number... The manager Evelyn didn't seem to understand my frustration of over 5h of arguing on the phone retelling my situation to over 6 people and being accused of not booking with expedia when clearly my credit card was charged and I never received a confirmation email. Finally when I asked what could be done for compensation Evelyn had the nerve to ask why I deserved compensation... Expedia customer service does not value the well being of their customers. I was offered a 25$ voucher for expedia, I told her it wasn't enough and she launched an investigation to see what other compensation might be considered... I have lost confidence in expedia, I was taken for a fool by most staff members... The only competent employees I spoke to were the two from Sunquest and Ray from TD VISA EXPEDIA VACATIONS who wasn't even from the same departments... Very sad experience with expedia... I am only glad I received my itinerary and documents and will not have to deal with them in the future... I booked with expedia to receive the expedia points but I would have booked and will book directly with Sunquest in the future to avoid being hassled, belittled, and accused of being dense from expedia customer service.
Trip to Jamaica total disaster
Expedia doesn't have any idea of what they sell!
Back in March of 2023 my wife & I were lining up a trip for my sons college graduation which would probably be the last trip we would all take together.
1st we tried Priceline that was a disaster because they booked the same trip flight hotel & all twice (2 times).
I guess they thought I was bring along a set of clones or something.
I went through hell getting my money back after emailing the CEO daily.
Okay back to Expedia:
1st they got my wife's last name wrong not once but twice. It didn't match her passport so she wouldn't be able to get through customs.
I ended up booking her flight myself with the airline.
2nd I requested a ground floor beach view (I paid extra for that because my wife is disabled) I verified it with Expedia & called the hotel to verify the same. The Royal Decameron Montego Beach.
Well we arrive at the hotel on said date which we were to stay for eight (8) days great.
We check in & are given a room on the fourth floor no elevator okay I will straighten it out later.
So we go up to the room & I go back to the front desk & explain that we paid for beach front 1st floor not 4th floor.
I am told they have no rooms like until tomorrow so I would have to check out prior to 1100 hrs (11:00 A.M CST) & they would have the room ready for us.
Next morning comes & we did as directed.
Problem no room ready as told
I am informed the room will be ready by 1200 hrs (12 noon cst)
Okay I can live with that so I thought
1200 hrs. Comes still no room (they were given more than enough notice)
We ended up falling asleep in the lobby until I got really pissed off & asked for the manager.
I got the manager & informed her that I have been waiting over 3 hrs for my room which I was promised & verified back in March (it's now June)
I informed it's going to be a little while longer
What
I informed her that they owe us over three (3) hrs of our time & I will go to the said room & clean it out myself & everything will go out the sliding glass door to the beach & I might forget to open the door.
Needless to say in less than ten (10) min. We had the room.
They room was twice the size of the one we were in & like twenty (20) feet from both pools.
Then we had the TV remote problem there was no remote in the room.
I went down to the front desk & informed them & was told they would get one there right away.
Guess who the remote was until 2030 Hrs (8:30 P.M. cst)?
ME (this is after a number of times requesting it)
The patio only had two (2) chairs so I decided it need some sprucing up to make it more homey esp. After the aggravation we went through.
I grew up on Long Island, N.Y. Where we stole anything nailed down or not so now it was time to revert back a few decades.
Night came & it was time to go on covert operations & put on the cami's to spruce up the place.
1st a couple of lounge chair disappeared & ended up in our patio & room along with a table & a large vase from the smoking area full of sand
Still didn't look right on the patio we need more shall I say obvionce so a few Palm trees with planters & Tie plants decided they wanted to move to the patio from around the Hotel.
Still wasn't the right look we were missing lighting for the patio so a bunch of their solar lights served the purpose.
Needless to say the next morning my wife & son got up & asked me were did all this stuff came from?
I Replied: what stuff?
They replied: all this stuff.
I replied: You weren't happy with the patio the way it was so I went night shopping, You have no idea how It was the dodging security guards with this stuff.
They are lucky I gave up drinking otherwise their kegs of Beer & liquor inventory would have come up short also just like we used to do breaking into bars when they were open & stealing their kegs or car dealer ships for tires & stereos, etc.
Needless to say my son confiscated my cami's the next night because I wanted some of their statues now for or patio.
Well so much for me scrounging anymore.
The Gym was no where near as advertised or the beach hardly any lounge chairs or cabanas as advertised.
The bathroom was a far cry as advertised all of which we took pictures of among other things of the place.
Then the women on the south shore of Long Island you would go to the beach & have a ton of eye candy.
Here you were surround like you were at Blivit Beach (Blivit is ten (10) ponds of crap in a five (5) pound bag) & these things are wearing two (2) piece thongs! Golo or Slim fast would make a fortune there!
This one kid about 10 years old was so fat he couldn't get out of the pool by the ladder without his mothers help!
This kid looked like a younger version of the Michelin Man or Mr. Stay Puff the marshmallow man.
There was one (1) thing they didn't advertise & that was Cockroaches.
Thank God I put a wet towel at the bottom of our door so the couldn't enter.
We must have counted at least 12 of the guys averaging three (3) inches in length.
After all of this & a few other things we had enough of this place & I booked a flight home only 4 days into the trip as we were supposed to stay 8 days.
So the evening before we are leaving at around 2200 Hrs. (10:00 P.M. CST) I can across I think it was Cockroach #15. I have to say it was nice enough to stay & pose for the camera for a couple of photos.
So after the Cockroach photoshoot I caught it by the leg in front of a few ladies to their horror & proceede to the front desk with my prize.
As I am getting to the area of the front desk you have the bar & a large room that all these people are partying in at the time.
I figured I might as well have some fun on my final night there & show over 40 plus people to witness my find of the night.
I walked into the middle of the crowd (Cockroach in hand by it's leg) & yelled out: "May I have everyone's attention please?"
Everyone quilted down & looked at me.
I then asked: "Has anyone misplaced or lost this marvelous specimen of a Cockroach?" (As I said that I held it up so all the people could see it was very much alive dangling by my fingers trying to get away.)
I made sure I didn't say Roach because everyone there would have pulled out a clip thinking they could smoke it.
Needless to say all the people scattered away from me & ladies screamed.
Then I asked If anyone wanted to bid for it & we will open the bid at 50 cents?
No bidders.
Next morning it was time to check out & I asked for a complaint form & a bill.
The manager was there as I reviewed the bill & aske Me: "Is there a problem with the bill?"
I replied: I was checking to make sure I wasn't being charged extra for the Cockroaches so I guess they were included free of charge."
A bunch of people heard me say it loudly.
I requested a refund for the time that we were not staying & was told I had to deal with Expedia for a refund.
So I got home downloaded my pictures & their that they advertise attached them to a more indepth letter with proof of check out (Plane tickets etc.) and emails exhibits "A" - "N" Their photos & actuals to the CEO in Seattle WA Requesting a refund & a copy of such to my credit card company.
Still waiting on a reply from Expedia.
BOOK YOU TRIPS & FLIGHTS YOURSELF LESS AGGRAVATION.
Putting funds on hold when transaction not completed
I was booking a package deal on Expedia. ca for flights & hotel & when I got to the CC information to pay for the transaction I used my debit/credit card where the money was to complete it with no issues with my bank account but the transaction was denied & said to use different card. So I went into my bank account to see why it didn't go thru & noticed...
Read full review of ExpediaKama central park hostel
I wish to share a disappointing experience I encountered during my recent stay at the Kama Central Park hostel, and to request your assistance in resolving the matter. My name is Feria Peter. I made a reservation for a room for two people for a duration of three nights (February 24th-27th, 2024) through Expedia, with a total cost of us 191.62. The...
Read full review of ExpediaCredit not obtained on flight
Jan.26, 2004 Expedia [protected]
I booked a flight round trip Toronto to Montreal on Porter Airlines and a hotel stay with Ruby Foo's in Montreal through Expedia, Jan.27-29.
The person booked my flight to city airport in Toronto but I said Mississauga airport not downtown city airport.
When I noticed the mistake I called back. The second agent changed the flight and said I would be given a refund but had to pay Porter directly the second time by credit card which I did.
The bill charged me on Master Card says 1,0237.87.
As I was told I would be credited back the double flight, I am still waiting the credit back.
Desired outcome: Credit back
Confidential Information Hidden: This section contains confidential information visible to verified Expedia representatives only. If you are affiliated with Expedia, please claim your business to access these details.
Confirmed flight and illegal behavior from overseas agent
I had a very upsetting encounter with one of Expedias overseas representatives this week. His name is James and I suppose that was at their India location. I called Expedia because I needed to add my 13 year old son to a flight that I booked 2 days earlier for my 18 year old son. Both flight are going from Chicago to Frankfurt nonstop. When I called the...
Read full review of ExpediaWalmart plus travel booking
I booked a reservation with hotel greencaps itenaray number [protected]. I canceled the reservation, but the hotel charged my debit card $51.46. They said it's not there fault even though they provided the hotel with my debit card information.. I tried to resolve this for three months they've lied to me and altered records. They said it was pay later, but they gave the hotel my information. They should be responsible for the hotels you do business with.
Claimed loss: $51.46
Desired outcome: Refund $51.46 to the original payment method.
Confidential Information Hidden: This section contains confidential information visible to verified Expedia representatives only. If you are affiliated with Expedia, please claim your business to access these details.
I booked a hotel in Cancun Mexico and it was supposed to be pay later, but Expedoa forwarded them my payment information and they charged my account $51.46 and now they claim no responsibility and I'm out the money. The hotel couldn't have charged me if didn't give them my payment information.
They screw the military
Oh they are pleased to refund me? After they closed early and left my wife a stranded at 11pm (She was there before the rental car were supposed to close and the other agencies said they went home early). So what is the POINT of making a reservation through Expedia with accurate flight info just to have these people roll out early from work? Do they not treat Expedia reservations as real? This is the second time we've been stranded. Do your third party reservations might nothing? Then why use you?
How many of you can say this: my wife arrived 3 hours early as directed to Osan Air Base in Korea, had a layover in Japan to gas and get more people, got to SEATAC 10 Hours later, checked into a New airlines with bags and two pets, 4 hour layover, 5 hour flight to DC, just to get bags and pets, find out your Expedia reservation was bull$#*!, no other car agency would even call her a cab or Uber ( they live there and acted Like they didn't know a $#*!ing number at 11 pm), ONLY when my wife, on military orders, crossed the median outside, spilling luggage into the street and almost the cats, did a great AMERICAN taxi guy come to help here and get here to her hotel. Cost that your company cost me: a taxi ride, there were no cars available the next day, so another night in the hotel, and then, a REAL BOOKING, through a real car site directly, the following day. And the reservation at the hotel she was supposed to drive too on time. $$$$$ the customer gets D#_%? on and you expect to roll out Expedia One Way when you can't book and promise a rental car when needed? We've been using your service for 15 years. NEVER AGAIN. I've been traveling for work for 25 years, never again. I'll directly tell you the pain and failure your company caused (this isn't the first time). I will never recommend your service to anyone again. Especially since you like to leave military spouses who traveled for 30 hours completely F?$)& with no concern, traveling overseas, bags n pets in hand, with a closed down counter, no car, no help from any $#*!birds in the rental facility to help call a cab?.only a True American saw her struggles and came to her rescue to get her to hotel?.and this DCA, our nation's capital?.after serving 25 years I served the military, mostly forward in front/overseas locations (so you people don't have to), this is what we get when we finally come home too. It's an absolute disgrace and people should be warned your company CANNOT and WILL NOT DELIVER what you put in your companies Mission Statement.
I don't see a single board member willing to take that trip and deal with what my wife had to because companies like you don't care about people anymore, just profit, no matter how the trash panda service was or how the individual traveler had to rescue themselves?.this company statement below is $#*!.
WE BELIEVE TRAVEL IS A FORCE FOR GOOD
When we power more travel, we unleash more opportunities to strengthen connections, broaden horizons and bridge divides.
Our mission is to power global travel for everyone, everywhere.
I am a medical student in St
I am a medical student in St. Vincent and the Grenadines. I bought *** Ticket from Expedia on Monday June 8, 2020 against the next available flight which was July 2, 2020. Before I bought the ticket, I called *** to confirm that the ticket was real because part of the problem is that these fraudulent online ticket agents took advantage of the chaotic situation created by this COVID-19 to put ticket that does not exist online at a very cheap price and after people buy it, they cancel it. And they collect "fees" of about 10% from people to process their refund. *** confirmed the ticket exists over the phone on Monday June 8, 2020 and they had the same flight on their website at that time selling for $776.00 and Expedia was selling the same ticket for $573 and I bought it from Expedia. By Monday June 22, 2020, *** sent an email canceling the ticket and stating clearly that they won't refund money but instead a Voucher that I may never need because I won't have a need to fly ***. This was to be my only time to fly *** in the first place. By Sunday June 21, 2020, St. Vincent and the Grenadine had it on their Local newspapers that *** was resuming flight to St. Vincent "*** Resumes Service To St Vincent And The Grenadines On July 2nd" And by that Sunday, *** has reduced the price of that ticket on their Website from $776 to $573.00 in an apparent effort to lure more people to buy the ticket when they know they will be canceling the ticket the next day. By publishing the flight in Local Newspapers and reducing the price from $776 to $573, they were promoting the sale of a ticket they knew they were going to cancel the next day. So, I concluded that *** knew they would cancel the ticket but stepped up their sales advertisement on the ticket to attract as much people to buy the ticket as they can get. It is now obvious that *** is colluding with online ticket agents like Expedia.com to rip people off. I was stranded in the Island, stranded with no flight to leave the Island and other options to get a ticket is now 3 time more expensive and I have no money and they are refusing to give me back my money because they are a big company and untouchable. After the ticket was canceled, I called *** and they said they would not refund the ticket but to force me to accept a Voucher that I may never need. And they were referring me to expedia.com because according to them, my money is still with Expedia.com but when I call expedia.com, they tell me that the cancellation was done by *** and that the no refund policy is the fault of *** and that they don't have my money. So, who has my money? That is why I am filing a complaint against the company that collected my money from my account. *** and Expedia.com were dribbling me, with each other passing the buck to the other. BELOW IS THE COPY AND PASTE OF THE EMAIL FROM *** "We regret to inform you that *** from Toronto, *** Intl (***) to Houston, George Bush Intercont (IAH) on July 03, 2020 has been cancelled due to the impacts of COVID-19, government travel advisories and/or health and safety concerns. Due to this cancellation, you may have the option of transferring the remaining value of your booking to an *** Travel Voucher, which has no expiry date, is fully transferable and can be used multiple times. You can also convert the remaining value on your booking, minus any taxes, into Aeroplan Miles, and get an additional 65% bonus miles, or you may be eligible for a refund. If you purchased a refundable fare, you have the additional option of returning the remaining refundable value, minus any applicable fees, back to your original form of payment. Next steps If you booked with a travel agent or any online travel agency (for example, Expedia or ***), kindly contact them directly for changes or cancellations. Each partner has a unique booking system that we are unable to access in order to adjust your booking. For Aeroplan bookings, visit https://www.aeroplan.com/contactus for contact options. If you booked directly with *** (including aircanada.com, the *** Mobile App, and our Contact Centres) or Kayak, Google Flights, and Skyscanner, you can change or cancel your booking by visiting https://*** Thank you for choosing to fly with us. We look forward to welcoming you on board again soon. Booking Reference: *** I *** Please do not reply to this email - we apologize, but because it's an automated email, it does not accept replies. We've sent you this email about an *** product or service that you've requested - this is not a promotional email. Your privacy is very important to us. To see how we're protecting your personal information, please take a look at our Privacy Policy. *** Si le présent courriel n'est pas dans la langue de votre choix (français ou anglais), appelez les Réservations d'*** au et nous serons heureux de mettre à jour votre réservation et de vous envoyer une nouvelle copie de l'itinéraire"
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a car rental from the company "routes" on "Expedia" on May 14th. The service I purchased is: Rent a compact car from "routes" for 14 days (from 4:30pm on May 14th to 4:30pm on May 28th). The amount of this order is USD *** The order number is Confirmation: #EAPP348534 ; Expedia itinerary: *** I made a payment on the "Expedia" app and arrived at the local car rental location, "routes," on May 14th. They informed me that I needed to provide my ticket information, which I didn't have. Since my order was made through a third party, they couldn't cancel or replace it themselves. They advised me to contact "Expedia" directly for a refund. I called Expedia, and they explained that they would need approval from "routes" before issuing a refund, which could take up to 72 hours. After the call, "routes" confirmed they would assist if they received a request from Expedia.The next day, Expedia emailed me, stating they couldn't assist because my order had expired and I couldn't receive a refund. This seemed unfair since Expedia had asked me to wait on the phone, causing the order to time out. Despite multiple attempts to communicate with Expedia, they provided various reasons for refusing a refund, such as being unable to contact the "routes" official. However, I witnessed active staff at the "routes" office. Expedia consistently denied my refund requests.In summary, I paid $*** for a car rental through Expedia but received no service. Expedia's claim that my order expired is unreasonable, as it was their request to wait that caused the timeout. Their inability to contact "routes" does not justify denying a refund. It seems like Expedia intends to charge me without providing the service I paid for. I am disappointed as I spent $*** and received no service from Expedia or routes.
When I did reservations to a hotel shows the we can change or cancel before specific date well i did try to change the checking out date not good hotel wasnt approve that Expedia was telling me ineill get refund nope hotel didnt want me to check out dsy before so I pay 3 nights insthed 2 we only stsy two so Expedia need not to put on web site the we can change or cancel reservations is a lie not true so so I wont trust Expedia for hotel reservations any more. Very disappointing I did email Expedia few times hotel too and both no help so I over pay not happy they have cmara hotel they can see the inwas upset thst Sunday May 14 at 8:50am trying to check out but they didnt not right so they charge 3 nights but I csn not prove with papers I left thst morning but *** shuld hsve the video.
While trying to book a package trip on Expedia on the mobile app prices fluctuate within mins and seconds. My mobile app showed that the package I wanted was going to cost me $1400 but there was a $27 refundable fee per person, no big deal, until I get to the next page and it says now my package was going to cost me $1000+ per person. Not sure where the $600 increase happened. With the total price of the package being $2600+ So I went online instead of using the app and did up the same package and the refundable fee for the same hotel was only $8 or $9 extra person and with flight ended up being about $1900. When I did the live chat on Expedia the agent said it was likely a mobile deal. And I asked how is that a mobile deal when the price is $700 more than the online one for the same exact package. Then I was told the website is live and prices are forever updating well if its the hotel that dictates the price why would the refundable fee be more on the mobile app? I would think that refundable fees would stay uniform per hotel and only the price of the room would change, but this is anbsolutely absurd. Ive used Expedia in the past and got great deal but I think this tracking of cookies you guys are trying to scam people. On the website too it says save up to 25% by using the mobile app, sounds like false advertising and that youll end up paying 25% more and because prices arent uniform across different platforms I do t know that I can trust this business. Its misleading and discouraging. Especially where I looked at prices about a month ago for the same package and they were $500 less, I understand prices are ever changing but it shouldnt be allowed to change within seconds or mins. You can contact me by email
I purchased a round trip ticket to *** in November of 2021 and purchased the protection plan as well for my flight . Unfortunately I became very ill with Covid and needed to cancel my flight . Upon cancellation, jet blue issued a flight voucher to use for travel . In my attempt to contact Expedia to receive my flight voucher, I was initially told I purchased protection for lost luggage or things occurring during the flight . The agent then retracted and said that I had received a voucher and that it expired . They then claimed that I had protection for my flight but that I had cancelled the insurance by canceling the flight .
I recently booked and stayed at the ******** hotel in Denver Colorado
I recently booked and stayed at the *** hotel in Denver Colorado. I was looking for luxury hotels around & From reading good reviews and viewing pictures i decided to proceed with staying here. The morning of June 6th 2020 we had been traveling all morning and arrived earlier then expected.. we got to the hotel around 11am. We decided to see if the hotel would allow us to check in a little earlier then normal sense we were wore out from traveling. I didn’t think this would be too big of an issue since I’m familiar with staying at *** hotels, and I am a Silver Elite member in which I usually have no issues checking in earlier then the check in time. We were greeted by the Manager Dani, which had my reservation pulled up and mentioned that I was early and that it wasn’t even check out time yet. She then goes on by informing us if we wanted to check in now I would have to pay a day and a half fee. I then mention to her I have a *** account with *** and wanted to see if we would be allowed to check in earlier with my status. She goes in an office to check if that would be possible, she then comes out and tells us that option is not possible we would still have to pay. I was not willing to pay these extra fees.. so we leave the hotel and drive around until it was around the hotels “allowed” check in time. We get a call around 2pm from Dani stating that the hotel had an available room for us to check into so we headed over back to the hotel. As we’re checkin Dani is explaining to us the hotel amenities, parking etc.. she then explains the pricing of parking and breakfast, I then explain to her I had already paid to have that included in our stay. She seemed to not be aware of that.. she then says “let me check because I don’t see that”, she then asked to see my confirmation email in which i show her and she begins to write something down, then grabs us a parking pass and breakfast passes... we proceed with unloading our bags on to the baggage carousel, the valet attendant then says “make sure to bring it back down”. I thought this was weird because usually at a luxury hotel the bellman takes my bags to my room.. I’m not sure if this service wasn’t offered because of the Covid-19. We then get off the elevator to the 7th floor immediately stepping off the elevator there was a strong unpleasant smell in the air. We then go into our suite and realize the carpet is coming up further walking into our suite there was a whole in the wall and further carpet issues, I then walk into the bathroom and I was highly disappointed in what I had seen due to it not being accurate with the advertised pictures. One of the light bulbs were out in the bathroom as well. I was really disappointed in the suite I received and did not feel like I got my money’s worth. I wanted to leave after experiencing all this but being so tired from traveling I didn’t bother trying to find another hotel to stay in. I then return downstairs to return the baggage carousel and to park the car. I was then instructed on where to park the car, this was also annoying due to the fact that I had paid for valet service and didn’t receive that. At this point I’m annoyed with the whole hotel process, I go up stairs to nap. The date of June 8th 2020 I wake up to see that the fridge in the suite had been Leaking water and got all over the floor we cleaned it up I then go down to breakfast, I had ordered a mimosa with a have it your way entree. The breakfast wasn’t as warm as I expected it but it wasn’t too bad. As I am eating my food and finishing my eggs I had found a hair in my eggs I immediately stop eating and show the waitress.. she offered to get me a new side of eggs but I didn’t feel comfortable eating anymore especially with this coronavirus going around. I proceed to grab my luggage and checkout of the hotel. I explain to Dani everything that happened during our stay and that I wasn’t pleased staying with them. She apologized and offered to add points to my *** account due to the “minor issues I experienced”. I truly don’t believe this was enough & these were not minor issues in my opinion. Dani didn’t show much hospitality or sense of urgency with dealing with my situation. I called Expedia June 13 2022 due to the fact I booked through you guys to see if you could step in and resolve the issue. This just became an even bigger issue. I was given the run around with who to speak with about 45mins just to speak to the correct team. I am a Gold Member with Expedia and expect to have “better” service in which I felt like it was worse. I spoke with 5 different people, 3 of these people happen to just hang up on me while on hold, they even asked for a call back number and I was not contacted. I’m not sure if this is what your company practices but that is not okay when I am a loyal frequent paying customer! I finally get an answer from Brandon, I then explain my whole story over for the sixth time. And puts me on hold. He then comes to the conclusion to only offer me a $75 voucher which isn’t enough for what I experienced at the hotel or the service I received today. There has to be something you guys can do or offer to keep me as a happy customer I’ve never had a bad complaint towards Expedia until this situation.
The complaint has been investigated and resolved to the customer’s satisfaction.
On 4/21/23 I was scheduled to fly out at 855 pm to *** from ***. My reservations was booked through Expedia app. Traveling dates were 4/21/23-4/23/23. Unfortunately on 4/21/23 the flight was delayed up to 4 times by *** Airlines. I immediately called Expedia to inform of the delays to contact the hotel of my stay which was the *** in *** to not cancel my reservations. Due to some hotels will cancel no shows. After the last delay, my flight was cancelled for 4/21/23 departure due to a mechanical issue/ pilots had extended their flying time. With no other flights that night I requested that Expedia would refund my hotel cost and flight. The Expedia representative that I had on the phone for almost 2 hours assured me I would be refunded for my flight, hotel stay, and travelers insurance I purchased through the Expedia app. She said give it 15 days for my refund.It has been a month now with only partial refund from the hotel stay. On 2 other occasions Expedia representatives said I would be refunded, but later to say the hotel will not agree to a full refund unless proof was provided my flight was cancelled. After, multiple attempts now I have only received partial refund of my hotel. They have declined to refund my cost regardless of my travelers insurance and speaking with the representative through the whole experience on 4/21/23. Most importantly I provided an email from the airline of the delays. Another flight was offered for 4/22/23 but no guaranteed seats due to it was already a scheduled flight. Im just asking for refund of my hotel fully and my flight cost. I have no control of the flights getting canceled. Also what is the purpose of the travelers insurance cost if they are not going to adhere to it.
I have a transaction on my credit card for the amount of $$159.68 and I have not booked anything with this company at all. This is a fraudulent transaction on my account, and I have called a few times (with no response) and also have written a complaint on their website, and none has gotten back to me. This is what appears on my credit card statement EXPEDIA ***.
On February 18, 2023, I purchased airline tickets from Expedia for my family of five for flights from *** to *** (June 10, 2023) and from *** to *** (July 5, 2023). When selecting the flights, I was presented with several different ticket price options that varied depending upon the coverage of checked baggage, the applicable refund policy, and allowance to select seats. I chose a middle option that stated "Seat selection included." A screen shot from the option I selected is attached clearly showing "Seat selection included" (this screen shot was taken after I booked and paid for the flights when I realized that the terms of sale were being changed on me, so the price shown in the screen shot is different from what I actually paid. I enclose it only to show the advertised option of this fare, in particular "Seat selection included" with no caveats identified). I also have enclosed a copy of my receipt in the amount of $9,086.15 for tickets for all five passengers in my family.After booking, I received an email message from Expedia (attached) stating that they were unable to confirm seats and that I should attempt to reserve seats directly with the airlines. I first attempted to reserve seats with ***, who was operating the first flight for United, through their website. The website was demanding payment to select seats. The same thing happened with Air ***, who was operating the flights from *** to ***. I next made phone calls to Lufthansa, who told me that the fare required payment for seat selection and that I should call United for any complaint. Air *** did the same. I called United, who said that they do not control seat reservations on flights operated by other airlines. I next called Expedia, who attempted to tell me that "Seat selection included" does not mean that I can select seats in advance. If true, this seems like false advertising to me.
On May 3rd I purchased a round trip ticket on Expedia.com with itinerary ***. The trip was from ***-*** , June 8th-June 27th. Realizing that my departure date was wrong , I went to my Expedia.com dashboard and canceled the itinerary ***. I made sure my dashboard was empty and i repurchased the same flight but with the correct dates I wanted, June 9th- June 27th. I got a new itinerary *** . A week later , my credit card account still showed that i was not fully refunded for the itinerary i canceled. I reached out to Expedia and was told that it will take ten days to process my refund. After not seeing my refund the 10th day , I contacted Expedia and this time they said that I only canceled the departure portion of my first trip not the return. I told them that I canceled the only itinerary number that was on my dashboard. I never saw that i had to cancel anything separately. As a matter of fact , I told them that the first itinerary is not even showing on my dashboard. If the return is still active , it should show on my dashboard. They said it was a glitch that it was not showing. I requested full refund of my return trip for itinerary ***. They stated that the only thing they could is to give me credit for another trip not a refund. I stated that i already have a return ticket, i do not need a credit or an additional return ticket for the same trip, it made no sense. To this day they refused to refund the return portion of my ticket. The amount is $1978.50.
On October 6 th 2020 I ******** **** booked airline tickets for me and my son ********* ****** **** through the online
On October 6 th 2020 I *** booked airline tickets for me and my son *** through the online travel agency Expedia. I booked our flights online, leaving on December 14 th 2020 to December 27 th 2020. Our flight reservation was confirmed by Expedia via email. The next day on October 7 th 2020 I received an email and text message alert by Expedia that part of our returning flight from Toronto to West Palm Beach on December 27 th 2020 changed their flight number and time, which I found odd. On October 8 th 2020 I called Expedia customer care line and inquired about the change of flight number and time and was then told, that part of our returning flights were canceled without an explanation on why. I said that I did not authorize a cancelation and asked if they can book us on another return flight, in which Expedia told me they had no return flights available. I could not believe what I was hearing and while I was on hold for over 30 minutes, I looked up consumer reviews regarding involuntary cancelations by Expedia and the DOT and BBB. I was shocked to see just how many people were scammed by this company in previous years. I had used Expedia for years prior and had no idea. When Ms. R from Expedia returned to the phone line she explained to me that there is nothing she could do except issue a refund to my card ending in 1718. I agreed and told her that I would like to book a new flight, thinking my charge of $1891.30 plus the $7.02 for Expedia fees was back on my credit card right away. Expedia than told me that I had to wait 12 weeks or more for my money to be returned. THAT IS UNECCAPTABLE AS I NEED THAT MONEY TO BOOK ANOTHER FLIGHT RIGHT AWAY. I was furious and said that that was unacceptable. Expedia said that *** was the ticket holder and that they had to wait on them to issue a refund and that they were busy because of Corona. I did not believe that story as I was reading though consumer reports of the same issues I was now facing, where Expedia put unauthorized holds on peoples money and it had nothing to do with the Corona virus or their wait on the airlines to issue refunds and these reports were from years ago and prior to Corona. Expedia then initiated the refund and confirmed with an email that they canceled my flight (Not me) After that, I called *** because I did not believe the story Expedia told me and sure enough, was told by *** that they already issued the refund back to Expedia and that they do not understand why they would hold my money for over 3 months. I was also advised not to book through a third party vendor such as Expedia anymore and book directly with the airline. I told *** that I had booked this way for years and that I trusted them. But not anymore. After that I called Expedia back and asked to speak to a Supervisor and was placed on hold for almost an hour. When I finally got to speak to someone, I told them that I spoke with *** and told them that the refund was already initiated by *** to Expedia and asked why I had to wait over 12 weeks to get my money back. I again was given the lie regarding Corona, they many cancelations and their busy schedule. I told them that I did not believe them as I read reviews about their shady delays in refunds, just so they can play with people’s money and make money. I also read the DOT regulations. Expedia is now holding my money hostage. It was Expedia canceling my flight and my money HAD to be refunded immediately. My birthday is on 12/11 and my son *** was to spend my Birthday with me as he resides in Las Vegas. We suppose to fly together to Innsbruck to ski and see my dying grandfather, spend Christmas together with my family there and create lasting memories. He was to be with me for New Years and return to Las Vegas on January 2 nd 2021 Expedia now messed all this up for me as I do not have the money I set aside for the flight because they want to hold it hostage. I am herby requesting a refund of $1891.30 plus the $7.02 Expedia fee to be immediately issued back into my account on my card ending in *** so that I’m able to book another flight directly with an airline and we can still go on our planned Christmas vacation. I also booked our Hotel in Austria/ Tirol prior on July 27 th 2020 and I now risk having to cancel that as well if I don’t get my money back in time. After all this, Expedia had the nerve to ask for my feedback. I ll give them a minus 100 for the scam they are trying to pull on me and destroying my holiday vacation with my son that I haven’t seen in over a year. Tonight I sent a message to Expedia via Facebook messenger on their site and was given excuses that I had to wait 12 weeks for my money to be returned, which would have me miss Christmas with my family in Europe. I also filed a dispute with my bank and hope to have my money back in my account by next week. Expedia was alr*** reimbursed by the airline *** within minutes, therefor their is no reason for this company to play with my money for 3 months and invest it in stocks. It is illegal and unconstitutional. I will escalate this matter to DOT and hire a lawyer and sue for personal damages if I don't receive my money back within a week for services not rendered and involuntarily canceled without explanation or authorization.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased flight tickets from Expedia with insurance to cover any inconvenience. Aeromexico changed flight time recently without consent and the flight change on 5/26 causes significant inconvenience: need to stay over 12 hrs at ***. Aeromexico is not helping any of this situation and I contacted the customer supports at *** and suggested Expedia should cover the hotel cost to stay at MEX until the next flight. Expedia is not helping at all. What is the point of paying extra cost of insurance in this case.I like to hear Expedia to sincerely support their customers especially, it is caused by the airline that they have contracts with.
I am writing to file a formal complaint against Expedia for their lack of transparency regarding cancellation fees within their user interface (). I believe that the company is deliberately misleading customers by stating that cancellations are available without clearly indicating the associated fees.On April 21st, 2023, I booked a rental car with Sixt through Expedia's platform. The booking details mentioned that the reservation was eligible for cancellation. However, the cancellation fee was not explicitly displayed, which led me to believe that there were no additional costs for canceling the reservation.When I attempted to cancel my reservation minutes later, I was surprised to find a $100 cancellation fee deducted from my refund. I immediately contacted Expedia's customer service to inquire about the fee and to request a reinstatement of the reservation or return of the fee. I spoke with at least 4 representatives over the coming weeks and each refused to reinstate the cancellation and also declined to refund the $100 fee.I want to emphasize that the 's obscurity caused me to miss the cancellation fee information not once but twice, which I find to be an unfair business practice. I have attached screenshots of the *** to support my claim. I believe Expedia should be held accountable for deliberately hiding critical information from customers, as this is both unethical and misleading.As a resolution, I request that Expedia refund the $100 cancellation fee and take immediate action to improve the transparency of their , ensuring that all fees are clearly displayed to customers before booking. I have never had to pay a cancellation fee before.I appreciate the Better Business Bureau's assistance in resolving this matter and look forward to a favorable outcome. Please do not hesitate to contact me if you need further information or documentation to support my complaint.*** Confirmation: #*** Expedia itinerary:
on february 7 2023 i booked a hotel room at ***. it was for - Check-in: Mar 10, 2023 Check-out: Mar 12, 2023 1 room x 2 nights Family Room, Multiple Beds, Non Smoking Room price Fri, Mar 10 $128.79 Sat, Mar 11 $128.79 *** $41.72 - total for both nights Property fee $30.00 - total for both nights upon checking into the property we were not given the room we booked - the room we were given had bugs, was filthy , had no heat and the ceiling was leaking very dangerously. there were no smoke detectors. we told the manager about the problem and he told *** to bad we would not be refunded but due to the unsafe ceiling we could move rooms the following day. they actually lied at first telling *** we received the family room we paid for however once they realized that i had just stayed there in dec 2022 and knew what i booked they admitted to lying. we called expedia immediately who told *** the same thing. we were left with no other option but to sleep there. the next morning we wanted to cancel the room for that night and move hotels due to all the problems and expedia said they would speak to the hotel and they agreed to refund . we checked out and we were told we would be refunded for the one night which was *** for the room, *** for the government taxes, *** for cleaning fee (although we received a filthy room) when i got home i discovered they kept the cleaning fee and the government taxes for the night we did not stay there. we called the hotel and expedia many times and they refused to do anything about it. upon researching they are not allowed charge taxes and keep money collected if a consumer is refunded for the stay.
canceled a hotel (***) through the expedia app in *** didn't see it in our "upcoming trips" so we assumed the cancelation went through. *** continued to book and stay at hotels through expedia without issue, understanding that any trips we couldnt take had the hotels canceled. May 12th we are charged $1.00 by the *** for our upcoming stay the we canceled in April. *** contact expedia and they won't listen to *** that we previously canceled they treat it as if we are canceling day of. They tell us first our account will be charged for the duration of the stay which was about $400 (This is through the help app) and then we called the expedia help line where they contacted the hotel to cancel and the hotel says there is a cancelation fee of one night and taxes. BUT we canceled in April? No one addresses this is issue and Expedia tells *** the hotel will charge *** $205 and some odd cents. *** finally get a cancelation email from expedia where they say we will be charged $378... Thats not what we talked about! Expedia then tells *** to "take it up with the property". *** don't want to owe anythingg because we canceled in April but even the amounts expedia is saying we owe aren't correct. *** are very concerned that Expedia canceled through the app in April but did not cancel with the Warwick and that is why we are being charged. *** are dissapointed because we regularly use expedia and have not had bad experiences untill this mess. *** called the hotel and they havent charged *** anything yet but they are also confused about the situation and told *** to talk to our bank. *** need to know how to proceed because either Expedia or the hotel is going to charge *** two conflicting significant amounts of money. *** would really like something from expedia to make up for all of this confusion.
I have working with Expedia to obtain a refund for changes to itinerary I did not accept or approve of
I have working with Expedia to obtain a refund for changes to itinerary I did not accept or approve of. *** confirmed a refund was issue back to Expedia for $346.20 for I#***. *** also sent me letter to confirm a refund was issue. Expedia refused to refund my Discover Card. My last conversation with them was give them a few more weeks, well this issue started in June 2020. I have a PDF that shows Expedia received my communication but they did not send it over to *** Air. See *** note below. From: *** Date: 10/1/20 12:00 PM (GMT-06:00) To: *** Subject: RE: Reference#: *** September 30, 2020 Dear ***, Thank you for contacting *** Airlines Customer Care with your inquiry. ***, I understand you have questions regarding a refund you were to receive for a recently canceled ticket, confirmation code ***. Our records indicate a request to process your refund was submitted to our accounting department on September 22, 2020. Please allow seven to ten business days for processing, however financial institutions have varying time frames when posting credits. Please contact your financial institution directly for further information. As always, thank you for flying with us. We hope you'll give us the opportunity to exceed your expectations on another flight. Sincerely, Jeanna G. Customer Care Representative Reference#: *** From: Expedia Travel Services Date: 6/20/20 6:47 PM (GMT-06:00) To: *** Subject: *** Airlines changed your flight details. Do you accept? Passenger(s): ***/*** Expedia Itinerary Number: *** Airlines Confirmation Code: *** Airlines Changed Your Flight Details We need your response. See changes in red below. *** Airlines changed your itinerary and did their best to find an alternative with minimal disruption to your trip: Changed the departure date for 1 of your flights. Changed the arrival date for 1 of your flights. Changed the departure time for 1 of your flights. Changed the arrival time for 1 of your flights. Changed the flight number for 1 of your flights. It is important that we confirm your acceptance of this change as soon as possible. Please review the updated itinerary and click I ACCEPT below. Chicago to Portland Sunday, June 21, 2020 Flight Details *** Airlines Flight Number: *** From: Chicago, IL (ORD-O'Hare Intl.) To: Portland, OR (PDX-Portland Intl.) Status: CONFIRMED Depart: 4:25 PM Arrive: 6:58 PM Class: Coach Equipment: *** Jet Portland to Seattle Monday, June 22, 2020 (change) Flight Change Details *** Airlines Flight Number: AS 2878 (change) From: Portland, OR (PDX-Portland Intl.) To: Seattle, WA (SEA-Seattle - Tacoma Intl.) Status: CONFIRMED Depart: 2:00 PM (change) Arrive: 2:53 PM Class: Coach Equipment: DeHavilland Dash 8-400 Turboprop Operated By: OPERATED BY *** AIR AS *** (AS) Seattle to Las Vegas Monday, June 22, 2020 Flight Change Details *** Airlines Flight Number: AS596 From: Seattle, WA (SEA-Seattle - Tacoma Intl.) To: Las Vegas, NV (LAS-McCarran Intl.) Status: CONFIRMED Depart: 4:25 PM Arrive: 6:55 PM (change) Class: Coach Equipment: *** Jet Las Vegas to Seattle Tuesday, June 23, 2020 Flight Details *** Airlines Flight Number: *** From: Las Vegas, NV (LAS-McCarran Intl.) To: Seattle, WA (SEA-Seattle - Tacoma Intl.) Status: CONFIRMED Depart: 6:35 PM Arrive: 9:09 PM Class: Coach Equipment: Embraer *** Operated By: OPERATED BY *** AIR AS *** (AS) Seattle to Chicago Tuesday, June 23, 2020 Flight Details *** Airlines Flight Number: AS26 From: Seattle, WA (SEA-Seattle - Tacoma Intl.) To: Chicago, IL (ORD-O'Hare Intl.) Status: CONFIRMED Depart: 11:55 PM Arrive: 6:00 AM +1 day Class: Coach Equipment: *** Jet Please click "Accept" if you agree to the change. If you choose to cancel, please click "Cancel" and we will cancel your flight. Once we cancel you will receive either a refund or a credit depending on airline policy. For more information see our customer service portal. Due to significant increase in cancellations across the travel industry, the airlines who are offering refunds are issuing them within 8 weeks, but some refunds could take longer, depending on the airline. I Accept Cancel Flight Special Instructions As a result of this change, unless mentioned above, any seat(s) selected in the original booking may not be confirmed for the changed flight. If you reserved a paid seat, please contact the airline to ensure it is transferred to your new flight. ________________________________________ Please do not reply to this e-mail as this mailbox is not monitored. You are receiving this transactional email based on a recent booking or account-related update on Expedia.com. CONTACT US To contact us or send feedback, please click here. CST# *** @2020 Expedia, Inc. All rights reserved. Expedia, Expedia Extras, Best Price Guarantee, Trend Tracker, Insiders' Select and the Airplane logos are registered trademarks, or trademarks, of Expedia, Inc. in the U.S. and/or other countries. Other product and company names mentioned herein may be trademarks of their respective owners. For Internal use only *** Itinerary Number:
The complaint has been investigated and resolved to the customer’s satisfaction.
On or about May 5th 2023, I made an error by making hotel reservations at the wrong hotel location that day. On that same day I requested for Expedia to change location to *** or cancel the hotel reservation. I was told by their customer service that they would send an email to the hotel to cancel the reservation on that same day. I never heard back from Expedia regarding the cancellation. Therefore I had to call them on May 9th 2023, to inquire about my request to cancel reservation made by error on May 5th 2023, at Comfort Inn and Suites located at ***. However I was told by Expedia customer service that the hotel manager had failed to respond to several emails sent and refused to refund me $183.46 which the hotel reservation was made by error for stay on May *** 2023.
Hi! I would like to file a consumer complaint against Expedia for inaccurate information, misleading cancellation and refund policy, and apparent violation of consumer rights. They advertise that flights booked with them can be canceled without a fee for a refund within 24 hours of booking. What they failed to indicate is a clear mention that this rule doesn't apply to all airlines that a passenger can book through them. I booked a flight on *** Airlines yesterday and you will see in the attached photo (Photo 1) that underneath the Checkout button is a "Free Cancellation" notice. And so with this impression in mind, I also booked a *** Airlines flight yesterday, thinking it also has the 24-hour free cancellation and full refund as advertised but when I went to cancel today, to my dismay, not only *** Airlines charges cancellation fees but only offers credits and no full refund!This is an unacceptable practice. Had they stated clearly and disclosed that "cancellation will incur a fee and no refund" on the *** Airline checkout process then I would've booked another one. Expedia should clearly disclose the Cancellation and Refund policy for all airlines for transparency and consumer accountability. By omitting such highly relevant information, a consumer has to go through the stressful process of asking for a refund and/or credits when this could've been prevented even before the checkout process.I already filed for complaint directly to Expedia but I also want to reach this concern to you to prevent this from happening to other consumers or passengers. Your immediate actions and full assistance is greatly appreciated.Sincerely,*** Coast Beacon-President *** phone: ***)
I called Expedia to cancel a hotel booking due to the drug use and dangerous situation that I crossed before check in and they refused
I attempted to rent a vehicle. The place where I was sent to was not acceptable. They didnt have vehicles, it wasnt a legitimate business. I requested to cancel and receive a refund. After jumping through hops and calling 3 times, I finally got the reservation cancelled. I called back 3 other times for the refund which I still have yet to receive.
About Expedia
With Expedia, customers can book flights, hotels, rental cars, cruises, vacation packages, and activities all in one place. The platform offers a user-friendly interface that makes it easy for customers to search and compare prices, read reviews, and make bookings.
Expedia has partnerships with thousands of airlines, hotels, and other travel providers, which allows the platform to offer competitive prices and a wide range of options to customers. The company also offers a loyalty program called Expedia Rewards, which allows customers to earn points on their bookings that can be redeemed for discounts on future bookings.
In addition to its online platform, Expedia also has a mobile app that allows customers to book travel on the go. The app offers all the same features as the website, including the ability to search and compare prices, read reviews, and make bookings.
Overall, Expedia is a trusted and reliable travel booking platform that offers a wide range of travel services to customers across the globe. With its user-friendly interface, competitive prices, and extensive partnerships with travel providers, Expedia is a top choice for anyone looking to book travel online.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:
- The nature of the service or product you used.
- Specific details about any transactions, including dates, amounts, and confirmation numbers.
- A clear description of the problem and how it has affected you.
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- Steps you have taken to resolve the issue and the outcomes.
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Be as factual and chronological as possible to paint a clear picture of the events.
5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.
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Expedia emailssupport@expedia.com100%Confidence score: 100%Supportdmcnamee@expedia.com99%Confidence score: 99%Finance
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Expedia address333 108th Avenue NE, Bellevue, Washington, 98004, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 10, 2024
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I am a medical student in StRecent comments about Expedia company
False hotel information and cancilation problemOur Commitment
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