Prime’s earns a 1.6-star rating from 29 reviews, showing that the majority of drivers and clients are dissatisfied with logistics and transportation services.
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611428 US DOT 003706 VIN MSMCO582
Driving along I-82 west 4pm PST and a driver was swerving in and out of lanes aggressively while we were driving the speed limit in the right lane. Proceeding to flip us off and honk multiple times. Finally got a nice photo and video of him the last time until we were forced to speed up to finally get away from him. 611428 US DOT 003706 VIN MSMCO582
Desired outcome: I’d appreciate a response.
Truck driver
5/13/23 at approximately 12:10 pm my husband was driving on a two lane highway west of Ladora, IA. My husband is on the phone with me and states a semi is attempting to pass him in heavy rain in a no passing zone while also at the same tailgating him. As they pass thru the town of Ladora going eastbound on the two lane highway, the semi starts to pass my husband. At the same time it’s raining very hard, a car is coming westbound in the other lane; so the semi quickly after almost passing my husband gets into the eastbound lane in front of my husbands car. My husband had to whip his car onto shoulder to avoid getting run off the damn road! A few miles later the same semi attempts to pass another semi and car driving not the speed limit of 55mph while it’s down pouring. I am unsure who the driver is as it was raining so hard my husband could not read the information on the side of the truck cab. This driver has no business having a cdl if he’s going to be this reckless! Could habe caused several accidents with their reckless behavior!
Driver issues
4/15/23 4:14pm PST. Hwy 80 westbound, east of Lovelock Nevada. Myself and another vehicle traveling in passing lane to pass this semi. He suddenly and quickly swerved into the passing lane with minimal signaling time or distance. He then proceeded to pace the vehicle he was going around (approximate speed 65mph, posted speed was 80 for car traffic) for about 3-4 miles. He maintained eye contact several times when we drifted wide to verify he knew there was traffic behind him.
Total [censored] move. He was smirking when he finally pulled back into the other lane.
Desired outcome: Driver need some review and penalty so that he curbs whatever grind he has with other drivers passing him.
Didn’t look like my photos took.
Is Prime Legit?
Prime earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Prime. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Prime has claimed the domain name for primeinc.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Primeinc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Primeinc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Prime and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Primeinc.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Prime has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 29 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Prime, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
Driver,
The Prime driver drove off my driveway on 9/16/2022 at about 12:20 . She made a lot of ruts in my grass. This is my septic system. At one point , I thought that she was going to flip the truck over, but I got her out without a wrecker. This will take a lot of work to fix - soil and grass seed and a lot of raking. I have some pictures. I am not a happy customer.
Ferdy Roth
Desired outcome: Fix my grass.
Trainer
Currently training with a trainer that's kicked me off then ask me to get back on all because he said he was going home then change his mind . It was already to late my husband was 90% at the location then he gets mad because I didnt tell my husband to turn around hr kicked me off no pay. Then day later ask me to get back on. So I didn't then he disrespected me in a flying J yelling and screaming at me I called fleet Manger at first he said he'll send me home no pay till he realized trainer was wrong and admitted he yelled at me didn't get any apology the trainer just keep down playing me and sick of the mind games disrespect I keep receiving from this trainer . I recorded and documented lot of the disrespectful treatment
Desired outcome: Someone to listen to trainees complaints and have there trainers stop thinking they can treat people like crap and get away with it
Training
Not really get along with my trainer nor am I learning anything besides running the trainer loads , I ask for a new trainer the guy over the training program told me to go home,didn’t wanna listen to anything I had to say nor my concerns,in orientation they told us if we have concerns or feel where not getting treated properly to speak up and when I did was told to just go home
Same problem I'm having these trainers think it's OK to treat trainees like crap and yes prime take up for there trainers. So no help from prime
Trucking company
I started with prime in 2005, I got my CDL through them and completed the training and was tricked into leasing. (you'll make more and truck wont be governed) this is my first trucking job and was with then till 2007 when the said i couldnt go home. I ran day and night nonstop to deliver there freight on time and every single load i got was never legal and the pay wouldnt even cover nothing but fuel. So after two years i quit and the truck was never in my name. it was three years after i quit they sent my w2 and claimed i made way more money than i ever seen. no the irs is claiming i owe them 752,000 which is BS. I do not know how this company is still in business. stay away from those corrupt companies.
Desired outcome: Never settled should have seen a lawyer
reckless driving
truck on I80 east bound on phone by MM 250 hindering other trucks to pass watched a truck try and pass they speed up so truck couldn't pass 3 different time
Driver
the driver of this truck was speeding and pulled me out of my lane on the highway almost causing an accident
Reckless driving
A Prime driver appeared to be attempting an exit from the interstate at a high rate of speed on I-44 near St. James, MO, on July 30, 2021, but instead of exiting the interstate, the driver used to exit lane and the shoulder to pass our car illegally on the right, nearly causing us to crash. After recovering from the fright, we caught up to the truck and took a picture to document the number of the truck.
Desired outcome: Re-education!
Training
Sent with trainer who has never trained for company before. Never taught how to back. Was on road for 3 weeks. Finally come back to Springfield to practice on training pad. Was out at night for over 5 hours didn't learn anything. Trainer always on phone or playing game on IPad. Sitting in lawn chair out on pad instead of training. Nobody in Springfield wanted to assist so I left. Never tested so no CDL. Company wants full amount for training. What training? I was free labor for 3 weeks. No I'm jobless and in debt.
Desired outcome: Training debt erased
Truck Driver
On Saturday, April 17th @ approx. 1:14 am, driver of truck 162451 (plate 34A917) was VERY aggressive in driving and almost caused me to hit another truck ahead of us. There was an accident on interstate 285 northbound and traffic was redirected to interstate 20 eastbound. During this brief pause this driver barged his truck behind me and actually crossed over into the shoulder of the highway. He seemed to be forcing himself around the other vehicles waiting to exit. I had to swerve from hitting the swerve to avoid hitting the truck ahead! He was inches away from the side of my vehicle. I eventually let him pass so I could get a photo of the plate and truck number (attached). I am a person who doesn't complain but this was dangerous and could have been fatal! I plan on pursuing this matter with the BBB.
Speeding through my driveway coming in the exit instead of the entrance
Speeding through my driveway coming in the exit instead of the entrance And after I told him he blatantly kept on going the wrong way through my trailer park. I want a phone call my name is Mark Manning [protected]
The truck drivers that drive at night hours
I deliver papers 7 days a week and in the past week have been either ran off the road by one not wanting to move over for merging traffic even though no one else is on the highway. Or I have one riding my [censored] at 75 mph. Every time I have a problem with a semi on the road is always a prime driver. They have to be the biggest [censored]. So for now on I will be following them and reporting them to the local police department whenever I have a problem. Your company has to have the worse set of drivers. Can't get a truck last night due to him flying to get away from me and it being night. Was at 1 am on 496 driver got off at exit 90. Same red truck I always have problems with.
FYI- when you are merging onto the roadway. It is your responsibility to merge safely. Vehicles on the roadway are not required to yield to you. You are required to yield to them. Hence, the yield sign on the on ramp. Also, there is no Prime truck anywhere out there that passes you at 75 MPH or 70 or 68. All Prime trucks are governed at 65 MPH. Nice try Karen!
tractor trailer parking
Your trucks routinely park next to my house and keep my whole family up. Sometimes they move sometimes they tell me to go [censored] my self. It is ridiculous that I can't sleep in my own house because your trucks park 50 feet from a house. There is a truck stop not even 10 minutes away from where they park. The man that owns the produce co op has said people aren't supposed to even park their trucks there too.
aggressive driving, hard breaking, and stopping on the 75mph interstate road
One of your drivers (all the info I could safely get on the road his trailer #201644 and license plate number 04b961) driver almost made a crash, first was driving with high beam lights, so I slow down a little bit so he can pass me, because it's really hard to drive at night time when you have a high beam lights on behind you. But the driver started to be really aggressive and crazy unsafe driving, when he passed me he just made a complete stop in front of me on interstate. Couldn't believed he did that. Please, make very serious step about this case, someone can get killed because of this kind of driver. Instead making police report I really hope that you can take care of this problem. This happened in nebraska on i-80 westbound mile post 100 around 10pm local time.
driver
Employee is smoking illegal drug & posting on internet while on the road. He needs to be randomly drug tested due to the fact hes aware of medication that can be taken for test to read negative. I don't know your policy but this needs to be investigated before someone is hurt in a accident. Name is uriel noel harris in springfield location. Thank you
A trailer side swiped my car on Friday September 15 approximately @8:00am and the claims department by the name of Ms Kelly trying to tell me that the truck driver is not taking accountability for his actions. I’m going to report them to the consumers office in my state so they can definitely look at this company and their drivers.
Pime Inc driver pulls out in front of traffic and blocks highway 30 on Sunday, October 9 2022 close to the Indiana/Ohio border on highway 30 just before 5pm.
Semi driver with the license plate 16b 684, of the Prime inc company, on September 11, 2022, around 6 pm, on 95 south in Warwick, Rhode Island sped up and didn’t let me merge onto the highway and did the same for the person in front of me (who was also merging) forcing them into to breakdown lane. It was very dangerous. This cannot happen again.
truck driver: endangerment of surrounding vehicles
I was driving on i-20 augusta bound around lexington, sc when one of your truck's containers let loose a bunch of cans. I don't know whether they were empty or not, but it caused a vehicle in front of me to swerve as he was directly behind the truck. The substantial amount of flying cans hit my car. I couldn't get a lot of information because I was driving, but the license plate was 40a 429 and the number in the back was 180142. Please make sure your truck drivers ensure their containers are closed. No one was hurt but the risk of a bad accident was obviously there. If my car ends up having issues related to the flying cans going under my car I will seek legal action.
Did you take that picture? Doors are fully closed and you can clearly see both top and bottom latches are secured! You think maybe possibly the debris was in the road and the truck ran o er the debris and caused it to fly up.
Great example as to why one should always give extra distance from trucks.
one of your trucks
I seen a truck in the fuel islands of a loves truck stop with a trailer bust on the passenger front. I took pictures and got the truck info. Truck number is 297147, dot 003106, vin hj7025, de sw 1119. Also the truck driver sat in the fuel islands blocking everyone and causing a commotion. We waited for about 1 hour for him to move and he was rude to the loves employees when they asked him to move and he was on something by the way he acted. He set a very bad example of your company.
driving endangerment for surrounding vehicles
Your driver took a turn on a lane that the driver should have gone straight having the car ahead of me brake all of a sudden. If he didn't an accident would have happen.
I was have way past the rig when the car ahead of had to speed up and I had to come to a complete stop all while I honked repeatedly but the continued to merge to the lane that was occupied by the other car and my truck my son started to panic in the back seat yelling that the truck was to close. This seem to not care about the other drivers around. You all need to have drivers that take into consideration that you can end a families life with your lack of care.
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Overview of Prime complaint handling
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Prime Contacts
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Prime phone numbers+1 (800) 848-4560+1 (800) 848-4560Click up if you have successfully reached Prime by calling +1 (800) 848-4560 phone number 0 0 users reported that they have successfully reached Prime by calling +1 (800) 848-4560 phone number Click down if you have unsuccessfully reached Prime by calling +1 (800) 848-4560 phone number 0 0 users reported that they have UNsuccessfully reached Prime by calling +1 (800) 848-4560 phone numberCustomer Service+1 (800) 321-4552+1 (800) 321-4552Click up if you have successfully reached Prime by calling +1 (800) 321-4552 phone number 0 0 users reported that they have successfully reached Prime by calling +1 (800) 321-4552 phone number Click down if you have unsuccessfully reached Prime by calling +1 (800) 321-4552 phone number 0 0 users reported that they have UNsuccessfully reached Prime by calling +1 (800) 321-4552 phone numberGeneral Switchboard+1 (417) 521-3200+1 (417) 521-3200Click up if you have successfully reached Prime by calling +1 (417) 521-3200 phone number 0 0 users reported that they have successfully reached Prime by calling +1 (417) 521-3200 phone number Click down if you have unsuccessfully reached Prime by calling +1 (417) 521-3200 phone number 0 0 users reported that they have UNsuccessfully reached Prime by calling +1 (417) 521-3200 phone numberSwitchboard (Cellular+1 (877) 774-6356+1 (877) 774-6356Click up if you have successfully reached Prime by calling +1 (877) 774-6356 phone number 0 0 users reported that they have successfully reached Prime by calling +1 (877) 774-6356 phone number Click down if you have unsuccessfully reached Prime by calling +1 (877) 774-6356 phone number 0 0 users reported that they have UNsuccessfully reached Prime by calling +1 (877) 774-6356 phone numberDriver Recruiting+1 (800) 491-1273+1 (800) 491-1273Click up if you have successfully reached Prime by calling +1 (800) 491-1273 phone number 0 0 users reported that they have successfully reached Prime by calling +1 (800) 491-1273 phone number Click down if you have unsuccessfully reached Prime by calling +1 (800) 491-1273 phone number 0 0 users reported that they have UNsuccessfully reached Prime by calling +1 (800) 491-1273 phone numberFlatbed & Tanker Division Sales+1 (888) 745-1146+1 (888) 745-1146Click up if you have successfully reached Prime by calling +1 (888) 745-1146 phone number 0 0 users reported that they have successfully reached Prime by calling +1 (888) 745-1146 phone number Click down if you have unsuccessfully reached Prime by calling +1 (888) 745-1146 phone number 0 0 users reported that they have UNsuccessfully reached Prime by calling +1 (888) 745-1146 phone numberIntermodal Services+1 (800) 321-1354+1 (800) 321-1354Click up if you have successfully reached Prime by calling +1 (800) 321-1354 phone number 0 0 users reported that they have successfully reached Prime by calling +1 (800) 321-1354 phone number Click down if you have unsuccessfully reached Prime by calling +1 (800) 321-1354 phone number 0 0 users reported that they have UNsuccessfully reached Prime by calling +1 (800) 321-1354 phone numberLogistics Services+1 (800) 848-4560+1 (800) 848-4560Click up if you have successfully reached Prime by calling +1 (800) 848-4560 phone number 0 0 users reported that they have successfully reached Prime by calling +1 (800) 848-4560 phone number Click down if you have unsuccessfully reached Prime by calling +1 (800) 848-4560 phone number 0 0 users reported that they have UNsuccessfully reached Prime by calling +1 (800) 848-4560 phone numberRefrigerated Sales
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Prime emailswebmaster@primeinc.com100%Confidence score: 100%Supportdrogers@primeinc.com99%Confidence score: 99%salesrsummers@primeinc.com99%Confidence score: 99%salesbquinn@primeinc.com99%Confidence score: 99%jguthrie@primeinc.com98%Confidence score: 98%salesjwilkins@primeinc.com98%Confidence score: 98%salesrgumucio@primeinc.com98%Confidence score: 98%kmccoy@primeinc.com97%Confidence score: 97%swutke@primeinc.com96%Confidence score: 96%
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Prime address2740 N Mayfair Ave., Springfield, Missouri, 65803-5084, United States
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Prime social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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