eDreams
reviews and complaints

I have booked a flight for my daughter on October 7th to join me in Olbia. eDreams has cancelled the flight on short notice and I had to book a crossing on Corsica Ferries. The reference number is [protected] in my daughter's name: Hannah Rampton.
I was refunded on 22nd november but was charged for PRIME when I never asked for this subscription. The excuse is they sent the consent by email to my daughter but it should be sent to the cardholder, the person who is actually paying for the tickets.
It is very difficult to get hold of anyone in this company, I will never ever go on their website again.

My booking reference is [protected].
I canceled my booking due to COVID outbreak 2020 and according to the policy I have the right to refund, EDreams confirmed my refund but since then they claiming that they are unable to get they refund from the airline .
They stop answering my emails, please find the latest response from the customer service

On Sep 1, 2021, at 4:44 PM, eDreams Customer Service Team wrote:

Dear customer,
With regards to your reservation [protected]. We would like to inform you
that as we check with the status of your refund, the refund is still pending
from the airline, however we have requested to the airline to authorize for
refund. So once airline authorize for refund, we will refund you back to the
same card,

Dear All,
Please, return me urgently payment for 54, 99 Eur which I didn't confirm for some Prime or any other service, what you took it from my bank account debit MasterCard [protected] SBERBANK Bosnia&Herzegovina,
on the date of 15th of November 2021, at hours 08:29.
Thanks in advance
Kind regards
Srdjan Rodic
mobile [protected]
email: srdjan.[protected]@gmail.com

I booked a flight through eDreams over 10 days ago and I have yet to receive my booking confirmation. I have contacted the customer support (their automated robot Kris) and i'm assured they will send me an email within 24 hours. After doing this 3 times and never receiving a single email I tried requesting to speak to an agent; again I was told to fill in my details and I would receive an email within 24 hours. I tried this multiple times and still haven't received an email. My flight is in 3 days! I can't even book another seat on the flight directly through Ryanair because my passport details have already been used to book a seat on the flight. I am so fed up of trying to get through to a real person in customer support.

This is by far the worst experience I've had trying to book a flight or deal with a customer support issue. I'll never book through eDreams again.

Dear Sr. Or Madam,

our flight was cancelled at the time due to COVID and we have requested the refund or a Credit two Years ago and the Status of approval still on first stage, we have sent various email and no response from edreams. i am sending in attached prove of status and below the email sent to edreams requesting a refund.

Regards
Rui Cardoso

email below sending request:
[protected]@e.edreams.com; [protected]@edreams.com.

Flight details:
booking ref n. [protected]

Our Contacts +44 (0)[protected]
email: [protected]@hotmail.com; [protected]@hotmail.com;

Dear sir,
you charged me 59.99$ for what and why?

i didn't buy any services from you recently and i didn't book anything from your company, why you charged my credit card bank account today 59.99$. I didn't order anything from e.Dreams
please, refund me the money you took.
Please, note i bought a ticket from you from kuwait to bahrain
on the 8th of nov, 2021 pnr # [protected]
so, explaine your charges mistake

sincerely,

khalid abdu
kuwait 965-[protected]

I had made a reservation by the travel agency to request the agency cancel my ticket on Nov 21, 2021and refund the amount to the same card to get nothing till this moment. I called the travel agency several times asking for the refund to tell me to wait for 1 or 2 days to continue the same story.
after a number of calls, I contacted with AIR FRANCE to inform they return the money to the travel agency and there is nothing to do from thier side.

Hi dear/Sir/Madam

I tried to cancel my flight Khartoum to Dublin, through Turkish airlines..because I have an emergency Medical reasons.
I paied Cancellation insurance when I did my booking.
I called this agency in UK number for many time, the call take more than 45 minutes to be answered, and then a customer service stopped the calls with no answers and that happened frequently, I tried to contact through their online website and through emails, but no consideration .
Really I am very regret to buy a ticket from this agency and I don't recommend anyone to do same.

My booking details as follows

Tickets name Saffa Babker and Mohamed Elhag.

edream booking reference [protected]

Date of departure 21/10/2021

at 00:00am, Khartoum to Dublin.

Turkish airlines TK 681- TK 1971

Cancellation for medical reasons

Insurance details policy number:
CNXFLT151

Please help me
Thanks millions

SaffaBabker

Wrost service for refund process. Every time i call they lying me. Never book with edreams. I have 2 booking both has been cancelled by airline. i

it's been more than 9 months of cancellation and still i m BEGGING for my refund WHICH IS MY OWN MONEY.

[protected] and [protected]

To whom it may concern

I have made and paid a booking to fly from Montreal (canada) to Lyon (france) on the october 3 third, with my credit card .

booking reference number eDreams: [protected]
Flight reservation number with Air Canada: UJE2FX

I have got the option to cancel .

i have cancelled my booking on october 4th and i have requested a refund.

Edreams claim they are waiting for Air Canada to authorize the refund.

I have contacted Air canada and they have confirmed the refund to Edreams.

I am desperate because it seeems Edreams has a very bad record in terms of customer service.

I am looking for some advice to settle my request for Refund.

Thank you for your help

GMontagne

[protected]@me.com

Hello There

I booked at 18 may 21 for four tickets from Mel to Cairns return through eDreams to fly with Jetstar at 24 Nov 21 and return back 04 Dec 21. As a result of the lockdown in Melbourne I cancelled the tickets with Jetstar. cairns Regarding Booking no. [protected] with eDreams, I tried to get in touch with it for such a long time.

I canceled my booking no. [protected] with Jetstar and they refunded the money to you on 25 Sep 21. Please it is urgent to refund the money to my credit card ASAP because I'm very frustrated from this behavior, and tried so hard to get in touch with eDreams but I received no answer.

I contacted Jetstar and they advised me to sent an email to Travelfusion. Travelfusion advised me to contact eDreams. I tried to contact eDeams via email and your email was wrong.

I received the attached email for Jetstar to confirm the cancellation and the refund that sent to you.

We are very unhappy with this company. We have tried to postpone a flight more than 24 hours in advance, as premium users, and they have given us a series of excuses that were not true: first, they have said that we would have to speak with the flight company. This flight company has denied it, they say that the responsibility lies with Edreams. After speaking with Edreams again, they say that they cannot attend the request due to a system crash, as if the problem were the client. Some time later, they say they place us in an urgent service, that they will call us. An hour later, someone who only speaks French calls us. When I tell him that I don't speak French, he tells me, as best he can in Spanish, that a Spanish agent will call me shortly, which has not happened. I call them again and they tell me again to call the flight company, I tell them one more time that I have already done it and that this is not the procedure, and they start to drag me and say that I should have called before. I tell him that I have been trying since the morning and that they do not solve anything for me. Then he hangs up the phone on me. The service is lousy, they are rude and impolite. Hope someone can fix this.

I tried booking a flight to france this summer and was shown a price of $845.29, luggage included. After I filled in all my information including my banking information a pop up appeared stating that my price wasn't available anymore. The new price was $1294.29! I obviously did not want pay an extra $450, so I closed the pop up. The old price of $845.29 was still on the screen so i clicked on confirm expecting to get that price or get the pop up again but it just confirmed it. When I checked my bank account I was charged for $1294.29. I tried getting my money back but was unsuccessful. Very misleading.

1. I contacted them 8 times and every time, it took more than an hour to reach them and my issue is not resolved yet.

2. They advertised flexible booking on their website and then say that it's not applicable for budget airlines during calls. They finally wanted me to pay for the new booking out of my own pocket and then, they'll refund the money if I raised a claim from their website.

3. They had technical issues and that resulted in me getting within the 24 hour limit for flexible booking. Then they said that I may have to pay penalty for any fee which the airlines ask. I had to explain so much to make the agents understand.

4. They advertised medical insurance in their website and when I asked for a refund of that as well, they basically said it's under a different "department" and I have to call them directly for that. I didn't go to a separate website to purchase it. So I don't see why I have to call them on top of the ridiculous amount of calls I had with these people.

My booking ID is [protected].

Someone please help me out to get my money back from them. I swear I'll never deal with them ever again !

I booked two flights with you, one from OTP Bucharest to PARIS with Wizzair company for 29th of May 2022 and one for return from London with British Airways FOR 5th of June 2022. The problem is that even though I paid for both flights, I received confirmation for only one, for the return flight from London ( reference code O5EIXN). I need to know if you have cashed in the money and what is going on with my first flight, do I receive a flight confirmation or not. Or should I have a refund from you for the non confirmed flight. Still waiting for the invoice from you. Later edit: I spoked with Wizzair and they said that did not received any money from you. Who is lying, you or Wizzair? It is 2th of December today and you are still [censored]ing me! Stop lying to your clients and give them their money back! I am waiting for your answer!

I booked the above flight to travel to Port Harcourt Nigeria on 9th November and retuning to London 23rd November but took the insurance policy to cover for the eventuality /flexibility of changing my date of my return.

I called and spoke to one of your agents called Kim on 20th and asked her to changed my return flight from 23rd to 30th but she said there was no flight on the 30th so asked her to change it to 29th November. She asked me to pay £225 for the change which I could not understand as this should have been covered by the insurance taken to cover this. She assured me I would receive an email confirmation of the flight and date change within 24 hours. But got no such confirmation. As you know, i needed the revised changes on date of travel and flight details to complete my travel documents on COVID. Anyway paid it as she said the insurance would refund it to me. However, Kim did not make the changes requested. Called after 48hrs and spoke to another agent named Zian, after checking her system, she advised Kim did not update your system with the changes. She assured me she will escalate as an URGENT request as my date to travel was drawing very close. Again, received no email to confirm return flight changes. Tried calling eDreams but could not get to speak to anybody. Out of desperation, ended up buying a new ticket from Alternative Travels who promptly confirmed with e-ticket and email to enable me to complete my COVID requirement documents for travel.

am now asking eDreams, to refund me the additional £225 charge for a change that never happened and the cost of buying a new ticket to return to the UK which cost me 534, 738 Naira making a total of £1203.096

Due to these uncertain times, I was forced to rebook my flight of December 1st 2021 at 8.45am from Vancouver to Brussels and postpone my plans due to professional reasons. For that, I did request a rebooking through the edreams platform and I got an e-mail from them saying that they were processing my request. This was Saturday November 27th. This was the last notification I got from them. The last few days I have tried to contact them via chat and their phone number to no avail. I was able to talk with someone through their chat and they have told me that they have tried to contact me via phone and sent me another e-mail but that was simply a lie, since I did not get any e-mail or phone calls in the last days from unknown numbers and no e-mail in spam or trash. They then told me to call their main number to rebook. After waiting more than one hour one the phone I was able to talk to an advisor just to be told that according to the terms and conditions of my booking I could not ask for a rebook or cancel. I have tried to find the terms of reference or any information regarding the conditions applied to my reservation but I could not find them. I contacted edreams again and they told me I could not analyse the terms and conditions because they were not available to me! Furthermore, they did not provide any legal basis or explanation beyond that. I have tried to discuss this matter with the department that issued that order but I was told they would not get on the phone. This was a very shady, dismissive and dishonest response from a company that should not be allowed to trick people like this.

I have also contacted Lufthansa directly and they told me that the flight could be rebooked. However, if they did that instead of edreams charges would apply reaching a very high amount (almost 500 GBP).

This meant that I have lost all the money invested in this transatlantic flight (638 euros). I will have to reschedule all my plans and lose a lot of precious time and a new flight will cost much more money now.

I booked flights with you for travel from malaga to manchester on 23.12.21, returning to malaga on 2.01.21. you never sent me a confirmation email with the booking reference.
spain have announced that passengers who are not vaccinated cannot travel into spain. As we are not vaccinated I need to know what we can do.
I have used your online chat and twice you have said you will send me my booking reference within 24 hours but it was never received.
I cant speak to you by phone as you request my booking reference. I have tried to speak to Ryan air but they require my booking reference also. I have asked my bank today to raise a dispute as essentially I have paid for flights that are of no use as you've taken the money and not provided me with anything.
if you manage to do something about this I would like to know if I am eligible for a refund as spain will not let us travel due to the restrictions.
thank you
sonia waller
[protected]@hotmail.co.uk

on the 24/11/2021 my credit card was debited amount of £612.40 for the car rental with BLU in South Africa, the car was rented from the 03/11/21 to 22/11/2021, Booking reference ZA566990280, after few day of using the care there was a bulge on the left front tyres, for my safety i requested the charge of car which was granted and i did understand that there would be charges for that tyres damage however that does not amount to the payment of £612.40 when you consider South African Rand vs Pound, this means i paid the double amount of the car rental which was £ 372.99, therefore i will request a refund because the total amount invoiced by Blu R13800 on the 3/11/2021, why have i been charged £612.40

To whom it may concern,

On the 7th October 2021, we booked a car through E-Dreams brokers to be picked up on the 19th November and returned back on the 26th November. It had to be a 7 seater van. The booking reference number is FR559995280.

On the day of arrival at Paris Orly, the offices of Alamo were found to be closed and hence we had to take a taxi to go to the hotel. We were left stranded at the airport with 3 small kids and luggages at 9 o clock in the evening. The times on the offices read 8.00 to 20.00. The timings on the booking confirmation paper stated 8.00 till midnight.

It should be noted that our estimated time of pick up was at 5pm however we got a delay by the airline and ended arriving in Paris at 9.00pm. We did not look into calling the rental agency because the timings on the booking stated till midnight and not till 8pm. If we had been guided with the correct timings then of course we would have contacted the office and advised accordingly.

To our astonishment we went to pick up the car the next morning and the car agency stated that e-dreams had marked us as no show and hence we need to make another booking and pay again to be able to pick up the same van which we had booked. A pure rip off because the van was there and noone had booked it because it was ours and we had paid for the van for a week. Why were we asked to book it again. the Car agency stated that if edreams contacted them and advised about issue, change date of pick up then they could happily give us the van but unless they do so we need to repay again. On the other hand e dreams stated that the car agency did not want to help us because through information from a phone call we call had the customer care of e dreams contacted the car agency and they did not want to assist us. When we clarified this with the offices of Alamo they said that noone contacted them and that this was not the first they are faced with issues with e dreams.

We are demanding our refund back for the full payment paid on the van in view of the fact that we have paid double for the same product which is unethical and unhuman. No one pays twice to buy the same the product or service.

Looking forward to hearing from you.

Stephen Baldacchino