eDreams
reviews and complaints

As with countless others since I have searched on the internet, I have been scammed by edreams. I purchased tickets that were cancelled by the airline. Per the terms and conditions I am owed a full refund. I contacted the airline directly and they informed me that yes the refund it owed to me but edreams he to process it. I requested the refund through edreams in December and it still has not been requested from the airline. As they did not request before the flight, I directly requested the refund from the airline ahead of flight time. I paid more to get edreams customer service calls and at this point they ceased responding. Their website is full of phone numbers that do not work and emails that do not reply and their chat bot sends messages into the void. The website is full of innacurate false information regarding their customer policies. They are infamous for not issuing refunds per contracts. However I am legally owed this money. I would greatly apreciate not being ignored. If you provide false information and /or are ignoring people, you are commiting fraud. I expect a response and my refund to be issued.

ATTENTION: Customer Care Service Representative,

[protected]@contact.edreams.com.

eDreams Travel Agency,

Dublin Ireland.

eDreams reviews & complaints

Sir,

Confirmed Booking Reference: [protected]

Please refer to the above confirmed Booking Reference [protected] which a copy of your email dated December 10, 2021, 5:58 PM containing details of my Booking; see a copy the email attached.

The Booking states as follows:

Dublin to Lisbon – TP 1323

Dec 17, 2021, 10:45 AM–1:30 PM

Take-off

Dec 17, 2021, 10:45 AM

Landing

Dec 17, 2021, 1:30 PM Passenger name Seat

Franco Jombo

Flight duration

2 hr, 45 min Confirmation number

[protected]

View in Travel

Booking confirmed

Fri, 17 Dec.

Dublin Toulouse

Confirmed

Sat, 18 Dec.

Toulouse Lagos

Confirmed

Tue, 18 Jan

Lagos Dublin

Confirmed

Departure 6 hours 15 min

Dublin to Toulouse

TAP Portugal TP 1323 Operated by Portugalia

Airline reference OHVGSK

10:45 Fri, 17 Dec Dublin (Ireland), Dublin (DUB), Terminal 1

Duration: 2 hours 45 min

13:30 Fri, 17 Dec. Lisbon (Portugal), Lisboa (LIS), Terminal 1

Aircraft type: E95 - Class: Economy

Connection: Change plane

Transfer duration: 1 hour 35 min. Check with airline for boarding time and gate.

TAP Portugal TP 498 Operated by Portugalia

Airline reference OHVGSK

15:05 Fri, 17 Dec Lisbon (Portugal), Lisboa (LIS), Terminal 1

Duration: 1 hour 55 min

18:00 Fri, 17 Dec. Toulouse (France), Blagnac (TLS)

Aircraft type: E90 - Class: Economy

Return 29 hours 55 min

Toulouse to Lagos

British Airways BA 373

Airline reference OIBBFK

11:30 Sat, 18 Dec. Toulouse (France), Blagnac (TLS)

Duration: 2 hours 00 min

12:30 Sat, 18 Dec. London (United Kingdom), Heathrow (LHR), Terminal 5

Aircraft type: 320 - Class: Economy

Connection: Change plane

Transfer duration: 21 hours 20 min. Check with airline for boarding time and gate.

British Airways BA 75

Airline reference OIBBFK

09:50 Sun, 19 Dec London (United Kingdom), Heathrow (LHR), Terminal 5

Duration: 6 hours 35 min

17:25 Sun, 19 Dec Lagos (Nigeria), Murtala Muhammed (LOS), Terminal I

Aircraft type: 777 - Class: Economy

Return 18 hours 35 min

Lagos to Dublin

Qatar Airways QR 1406

Airline reference OI9MGE

19:10 Tue, 18 Jan Lagos (Nigeria), Murtala Muhammed (LOS), Terminal I

Duration: 6 hours 35 min

03:45 Wed, 19 Jan Doha (Qatar), Doha (DOH)

Aircraft type: 788 - Class: Economy

Connection: Change plane

Transfer duration: 4 hours 10 min. Check with airline for boarding time and gate.

Qatar Airways QR 17

Airline reference OI9MGE

07:55 Wed, 19 Jan Doha (Qatar), Doha (DOH)

Duration: 7 hours 50 min

12:45 Wed, 19 Jan Dublin (Ireland), Dublin (DUB), Terminal 1

Aircraft type: 788 - Class: Economy

Remember, your return flight uses different airports.

All set to go?

I departed to Toulouse Blagnac with TAP Portugal flight number TP 1323 Operated by Portugalia. We transited shortly at Lisbon Airport (Portugal), Lisboa (LIS) and then continued to Toulouse Blagnac Airport, the Airport where we landed at 18.00. A copy of my TAP Air Portugal boarding pass is attached herewith.

I stayed at the Airport Toulouse Blagnac that night. In the 18th December 2021, I proceeded to the British Airways check-in desk to check in, but shockingly and disappointedly I was told that my name was not on the British Airways flight number BA 373 with Airline reference OIBBFK Toulouse to Lagos through London (United Kingdom), Heathrow (LHR). The check-in desk staff asked me to wait till the following day being 19th day December 2021 that my name would be on the flight.

On 19th December 2021, I again went to the check-in desk, still I was told that my name was still on the flight they were check-in passengers. The check-in desk staff asked me to call British Airways Customer care service representatives.

I called British Airways Customer care Service Representatives day and night from 19th December 2021 to 21st December 2021 but to no avail, no one was answering instead it was on the answering machine. I called British Airways Business Contract office and the person I spoke with said to me that British Airways Business Contract office could now resolve my problem because it is the British Airways Customer care Service Representatives that could resolve my problem but his office could only help me to buy a new ticket so that I could continue my trip to Lagos Nigeria since the British Airways flight number BA 373 that was supposed to take me to my final destination abandoned me at Toulouse Blagnac Airport. Then after my trip I should contact British Airways Customer care Service Representatives for a refund and claim. He went further to say that the cheapest flight ticket he could get for me was about £980.00 but I told him that I did not have such amount on me at Toulouse Blagnac Airport. He told me there was nothing more he could do to help me.

Thereafter, I started to search for a cheaper flight ticket from other Airliners. I got one for €530.00 but when I entered my Bank card details the payment was declined because I didn’t have sufficient money and I couldn’t pay with cash for a cheaper flight ticket I could afford.

I sent €550.00 to Dr Okezie Emuaga in Dublin through Western Union money Transfer. See Western Union receipt attached herewith. Before Dr Okezie Emuaga could pay in the €550.00 I transferred to him into my Permenant tsb Bank account it was 21st December 2021 when I could purchase a new flight ticket to continue my trip with Iberia Express Airways through Madrid Spain at €836.00. see email and receipt attached herewith.

When I got to Madrid Spain I couldn’t continue with my connection flight because my Covid test result has elapsed while, I was abandoned at Toulouse Blagnac Airport from 17th to 21st December 2021. The Iberia Express Airways check-in supervisor said to me that the only concession she could give me because I have been in Toulouse Blagnac Airport all this period of time for a no fault of mine was to change my flight from 10. 45am to 15.30pm to enable me get a new PRC test.

I got a new PRC Negative Test result at a time I could not fly with the 15.30 Iberia flight. See receipt for a new PRC test attached herewith. I finally bought a third flight ticket to Lagos with Lufthansa for €602.00 through Frankfurt Germany. See a copy of the Electronic Ticket attached herewith.

I have never had this kind of ugly experience since 2002 my family members have been using eDreams Travel Agency.

According to EU Regulation for refunds if the Airliner defaults to carry a passenger - EU Regulation 261/2004 I hereby make a claim of €20,000.00 being refunds for the flight tickets I bought, payment for UK Passengers Locator’s form, payment for a new PCR test and compensations for abandoning me at Toulouse Blagnac Airport for 5days and disrupting my trip schedule.

Copies of Boarding Passes and other relevant documents are hereby attached to buttress my claim.

Kindest Regards, Franco Jombo

CC: eDreams Headquarters,

Calle de Bailèn, 67, 69, 08009 OR Vacaciones eDreams

Moll de Barcelona,

s/n, World Trade Center

North 6th floor, 08039, Barcelona, Spain

British Airways Customer care Service Representative

British airways customer care 24x7

Hi!

My name is Larisa! I buyed a ticket in Ianuary, from eDreams. But, after that, On February 5, 2022, an unauthorized extraction was made from my bank card, and on February 7, the money was taken by the book eDreams company. This is an abuse! This money was extracted from my personal account without my permission. Please as carefully as possible to solve this situation and transfer the money to my account! It is illegal and the consequences will be inevitable.

I booked flights with E Dreams and later sought to exchange them as I believe should be allowed by their terms and conditions. The company is failing to abide by these T&Cs.

I bought flights from Berlin to London travelling on 3 Jan 2022. Due to covid I wished to reschedule the flights - I did not ask or expect a full refund but to be able to change the date for a later time. At this time, the airline, British Airways, were allowing the change of flights, free of charge, either by changing times, or by providing a voucher for future travel. I would have been happy with both of these options.

E Dreams state on their website that they will abide by the T&Cs of the airline. I tried over a number of weeks to change the date of the flights. This was almost impossible and felt like the company was deliberately trying to obsfuscate. E dreams would only offer new flights at the cost of £700 when I could have purchased those flights as a new booking for £100 myself.

This company feels like a scam and as a result, I have lost flights to the value of £400 that I could have been refunded had I booked with a reputable agent or directly through BA. I have reported the company to trading standards and am seeking a refund now for the value of the flights.

Morning, I have been chasing my refund for over 18 months now, Booking ref [protected]. I have been PROMISED my refund multiple times. I have made endless calls chasing this but get the same LIES every time. last 3 calls I was told I'd have refund in my account in 5-7 days! this still hasn't happened.

This is a refund for EasyJet flight U2 8660 Alicante to London Gatwick on the 22nd August 2020.

As you can imagine this has been unacceptable.

Regards

Mr Richard Niblock

Having made 2 bookings through eDreams in July 2021, the airline then cancelled my flights. I requested a refund in September 2021 and I am still waiting. eDreams automated service is appalling, they are blaming the airlines for taking up to 6 months to process refunds. It is impossible to contact eDreams. I have now contacted the airline directly, but still no refund!

I see that on the 22nd of January 2022 you took 54.99 euros from our account without making any booking, I have no reference number. Can you please return this money to our account. I have looked for a telephone number to call you with no avail. the best email address to contact us is [protected]@hotmil.com,

the address that you can look into the account is [protected]@yahoo.com,

Edreams trying to take money from my bank account so bank has frozen my account please contact me asap on 0090 [protected] Linda Goode

I booked a flight to the UK in December 2021 via Edreams. When the COVID red listing was instituted my flight was halted because of the pandemic red listing travel restrictions.

I have since contacted the EDreams team with no success and they have ignored my request to release my booking with Virgin Atlantic airways.

The airline advised that Edreams must unblock the ticket and release it.

The eDreams agent I got hold of in December never communicated back on rebooking the flight.

May I then get refunded or rebooked on a new travel date?

I received this information from customer service today.

We are sorry to hear you had an unsatisfactory experience with us and we regret any inconvenience this issue may have caused.

Your refund has been processed and credited on 12/02/2022. The refund is 533.48 NZD

Absolutely the worst Company I have ever dealt with!

NEVER use this website!

My booking reference number is [protected].

I booked tickets from Auckland - Brisbane

and Brisbane - Auckland.

The airline Air New Zealand cancelled the flights due to Covid.

Your company keeps telling me the airline has the money, but that is a lie because I have talked to them!

You Must pay my $1491.77 back so I can rebook for this year.

We bought our TAP tickets for Montreal to Lisbon with eDreams. The flight was canceled by TAP. We requested a refund from them (bad customer support) and they refused. I have tried to get a refund with eDreams. No luck. They customer support is non-existent. The "manage your booking" option is bogus. The "chat" bot (Kris) is useless. The "human" (?) agent is useless. You wait and wait online. They disconnect you after 40 minutes... you try again : another 30 minute wait. When you do get an agent... another 20 minute wait while he is supposedly checking your booking (it takes me less one minute.).

Very bad experience.

eDreams? NO. e-Nightmare!

I have emailed eDreams and used the chat/help line several times requesting them to send me an email with my flight booking reference on it. The payment went out to them on the 2nd October 2021. I still haven’t received the email. They only have automated services that don’t understand the request. I have just sent another complaint email to them that bounced back instantly with a link to their automated chat line service.

I have multicity flight Baku-Izmir 19March, Izmir-Istanbul on 22March and 27 March Istanbul-Baku.

I first attempted booking and webpage said 'my order was rejected by my bank'. At my second attempt my booking was successful. Then 2 received 2 bookings and charged twice

[protected]: GN2F2T, GN1LEJ and 10DZY6

[protected]: GN2F2T, GN1LEJ and 10F27B

How come 2 different bookings can have same PNRs (GN2F2T, GN1LEJ)? this is the basic proof of their mistake. Why do I book 2 flights in same dates, airlines and time?

They are directing me to their customer service number +[protected] but this line is useless, disconnecting the call stating "their operators are busy with helping passengers with flight dates prior to mine"

On February 11th at 12:38 aproximately I booked a flight from Denver to Las Vegas and I was charged the amount but never received the confirmation email nor does my flight show up on my trips on the eDreams site. Their customer service number only tells you to check the web and the web does not offer a solution to my problem. There is no way to speak to an agent to explain the situation. Very dissatisfied

Flight №. 342 Travel duration: 3h50m

Departure

December 12, 2021 2:45 PM

Johannesburg Südafrika

OR Tambo International Airport Arrival

December 12, 2021 8:35 PM

St. Denis de La Reunion Reunion

Gillot Airline

Air Austral Flight №.

342 Class

ECONOMIC_DISCOUNTED Flight duration

3h50m

Flight №. 130 Travel duration: 0h45m

Departure

December 12, 2021 9:20 PM

St. Denis de La Reunion Reunion

Gillot Arrival

December 12, 2021 10:05 PM

Mauritius Mauritius

Ile Maurice Sir Seewoosagur Airline

Air Austral Flight №.

130 Class

ECONOMIC_DISCOUNTED Flight duration

0h45m

Flight №. 343 Travel duration: 4h15m

Departure

January 4, 2022 8:30 PM

St. Denis de La Reunion Reunion

Gillot Arrival

January 4, 2022 10:45 PM

Johannesburg Südafrika

OR Tambo International Airport Airline

Air Austral Flight №.

343 Class

ECONOMIC_DISCOUNTED Flight duration

4h15m

Flight №. 342 Travel duration: 3h50m

Departure

December 12, 2021 2:45 PM

Johannesburg Südafrika

OR Tambo International Airport Arrival

December 12, 2021 8:35 PM

St. Denis de La Reunion Reunion

Gillot Airline

Air Austral Flight №.

342 Class

ECONOMIC_DISCOUNTED Flight duration

3h50m

Flight №. 130 Travel duration: 0h45m

Departure

December 12, 2021 9:20 PM

St. Denis de La Reunion Reunion

Gillot Arrival

December 12, 2021 10:05 PM

Mauritius Mauritius

Ile Maurice Sir Seewoosagur Airline

Air Austral Flight №.

130 Class

ECONOMIC_DISCOUNTED Flight duration

0h45m

eDreams - The flights were cancelled for Alistair McCreath and me, Shirley Downie by the Mauritius government covid policy. We have requested a refund to be credited to the credit card that we paid this with but nothing has happened and they do not answer any calls etc. Since then my credit card details have changed (in the last week) and I need to let them have the details. I do not want to put them on this email.

Please help us. we are pensioners (70 and 73) and we want the money back. Many thanks. Shirley Downie 0027 [protected]

To whom it may concern :

I have a passenger who was supposed to fly out of Colombia ‘’Bogota ‘’ on the 25 th January 2022. Had Checked in On-line but could not fly due to being positive of COVID19 .

We have spoke to Iberia and they gave us a ticket number [protected] ) , which Iberia representative stated , that we should give to e.dreams , given booking and payment was done through e.dreams .

e.Dreams had to open this ticket number and they have had the permission from Iberia to change dates of trip , for flexibility of COVID19

Been Calling edreams since last Friday , and yet nothing has changed , very unprofesional from their behalf

Attached find all documents which prove the whole thing

I have been trying for 2 weeks to change my return flights for 5 people as tickets say return is 27 June and we need 27 May. I have called 7 times , emailed 6 times used the app 10 times been promised call backs. Been hung up on 3 times. I need help please. Kevin Maynard. Ref number is [protected]

hello there my name Regina Juciene and I had pending from my account 59.99 pounds I do not know what is about it can you please return my money back Thanks

We rented a car through edreams from GoldCar in Istanbul. We arrived at the rental shop at 19:45 and it was closed already, while officially it should have been open till 20:00. So we were unable to claim our car.

The reason we rented a car was because our hotel was in a city 1,5 hours away from the airport.

So since it was getting late we had to find another way to get to our hotel, we found a bus and taxi combo to do it.

But since we were so far away we also were not able to go pick up the car the next day. Meaning we were never able to claim the car that we paid for.