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Dell Customer Care Service

Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682

United States

Customer Support Phone Numbers

(888) 560-8324 15 3
(800) 317-3355 1 0
Dell Inc. is an American privately owned multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide

Dell Complaints & Reviews

Dell - Florida, Fort Lauderdale / Inspiron 11 3000 Series 2-in-1 (3148)

MagnanPI on Jul 20, 2016
I talked to a representative on the phone about the product before I bought it. They said that I have 1 year to be able to return the unit if there is a problem with it. Well it is 9 months later and it has the same problems as day 1. Now they say that there items only have a 30 day return...

Dell / Customer Service

sammiew on Jul 18, 2016
I placed 2 orders on July 17 th the 1st is on hold for some reason and after speaking to 5 people still do not know why . I was told it takes 24 hours which it has been and still on hold, how hard is it to tell me why there has to be a reason as the 2nd is fine with no problem . I have got...

Dell / Dell Inspiron I5 5558-2144SLV laptop / DELL HELL....Customer Service/Support is Atrocious

Suzana Pekrul on Jul 10, 2016
September 14, 2015 I purchased a New Dell laptop. I thought Dell being a well known name and needing a new laptop I will purchase one, BIG MISTAKE!!! Everything was working fine up until December 5, 2015 December 5, 2015 - I contacted Dell`s Customer Service and Spoke to Pradeep who...

Dell / Hardware complaint

afsal jr on Jun 2, 2016
last year at may I have bought an laptop it seemed to be having a complain I went to Carrefour in Al Ain I gave it for repair then after 20 days something I got it back I thought the problem with the hardware would be over then I found it again I complaint it at your website I got a call...

Dell / Finance department

hlespinosa on May 26, 2016
I purchased my 4th Dell system, did not perform as suggested, the biggest issue is financing, after paying on time for 24 months I was short on the last payment they charged me all the interest. I called and explained how when i purchased their people told me how many payments to pay it...

Dell / Server Spare parts Order

Bibhuti Bibhaker on May 17, 2016
This complain is regarding Hard Disk Spare part I ordered for Server R370. I ordered and paid the amount as per there quotation on 24th JAN, and I received parts in APRIL. They took so long to execute the prepaid order and then too they send me HDD without Fitting socket. I raised the issue...

Dell Computer / Bait & Switch on Computer

eastwestauto on May 4, 2016
On April 8th, 2016, I received an email "offer" from Dell to receive a substantial discount on their XPS8900 computer line. I accepted the offer and carefully selected the individual components that I needed an ordered a computer. For reasons I can't imagine and haven't been told, I...

Dell - Ontario, Mississauga / Inspiron 15/5558

RobHalliday on Apr 17, 2016
The worst customer service I have ever come across in all my years. I have been in the customer service industry (CCTV, Access control, security) for over 30 years and if I ever left someone without a system for 2 or 3 days let alone 2 or 3 months they and every other user they knew would have...

Dell - Texas, Round Rock / Terrible service

Mike on Mar 7, 2016
Dell representatives failed me and cost me hundreds of dollars. When I've tried to contact their customer service they used their automated phone system to hide from me. I also sent them numerous emails but never received a response. I ordered few things from this website which I've never...

Dell - Texas, Round Rock / Horrible!

Ann on Mar 7, 2016
This year I've discovered Dell website and ordered few things. But later I received a message stating that items I've ordered are out of stock. I immediately contacted customer service and they said here will be no refunds. They never explained the reason. If you want to use Dell.com be...

Dell - Oklahoma, Oklahoma City / Customer service / sales / deceptive practices

aqcfxr on Mar 3, 2016
I spent last night building a cart after researching laptops for a week. I had two different machines chosen as final candidates. I saved the cart and then re-logged in to verify that the cart was there before retiring for the evening. Today I logged in and my cart was EMPTY!!! I had taken...

Dell - Arizona, Prescott / Dell Latitude 10

carlos1075 on Feb 23, 2016
Our company bought 5 Latitude 10 tablets, and have not had any issues with the tablets. Customer ID145514792 We use the tablets on a daily basis in our delivery trucks, so I need to have good car chargers in the trucks. I went on the Dell web site and ordered the recommended charger that...

Dell - Florida, Jacksonville / Inspiron 20 3000 3043

Reviewer36104 on Feb 23, 2016
Internet connectivity issues. Dell Computers are SO VERY PROPRIETARY that no matter what you do or what happens, Dell is available for a nominal fee of $300.00 to $500.00 for a service contract or for a fix to your computer. They install so many Dell Programs that when you have a computer...

Dell / Venue 7 3741 tablet

brijith on Dec 9, 2015
charger damage...physical damage I purchased a dell venue 7 3741 tablet two months before ... now my tablet charger is damaged due to some voltage problem .i contact dell customer complaint service ..they says that ..my product has no warrenty in accesories ..only warrenty for software...

Dell Computer Corporation / Lack of Customer Service

patorl on Dec 5, 2015
Spent over 5 hours trying to get support from Dell. I then decided to return the item because I saw that if I had a problem in the future, it would not get resolved. I spend another 2 hours trying to return the item and still have not received the Return Authorization #. I had to end up...

Cordell And Cordell / Because of their careless and unexperienced behaviour have lost the case

Reviewer90534 on Dec 3, 2015
I have some problems and the situation was very serious. I went to Cordell and Cordell. These guys weren’t so professional and they said to me. They didn’t represent me in the court as I thought it would happen. Because of their inexperience, I have wasted time and lost money. I lost the...

Dell - Ontario, Aurora / Inspiron 13

Reviewer57053 on Dec 2, 2015
We bought the Dell Inspiron 13 7000 series a year ago. It has been nothing but issues. We have had a technician into the house because the WiFi was so slow that most of the time it could not connect. It crashed because of a Windows 8 issue (came with computer). Mulitiple times, now too...

Dell - Ontario, Toronto / Online service and general customer service

lawdhavemurcee on Nov 30, 2015
I have been with Dell (Canada) for over 10 years and have purchased several items from them throughout the years. I dread each time I have to call customer service because it always so awful ( difficulty understanding me or difficulty understanding the personnel) So today I decided I wa...

Dell - North Carolina, Wilmington / laptop inspiron 3520

Reviewer68228 on Nov 27, 2015
I bought a inspiron 3520 windows 8. The cost $580.00 US $ form Best Buy in Miami. OK so it works for a few months and thank G-d it came with a warranty. I let it lapse spent $279.00 for another warranty, this year $179.00. I have spent hundreds of hours on the phone with the dell people...

Dell - Virginia, Charlottesville / Computers

Reviewer28533 on Oct 13, 2015
Buying Dell can be a costly mistake. It was for us. My daughter's Dell mini-tower desktop was 5 months from brand new when the hard drive failed. It had a year warranty from Dell, an extra-cost warranty extension for three additional years, an extra-cost contract for on-site service, and...

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