NVIDIA
reviews and complaints

I purchased May 23 for $642 after tax a NVIDIA GeForce RTX 4070. This video card overheats in some games hits 84C hotspot very easy which is close to the 90C maximum. The fans don't ramp up and you can't control them as they are locked down. I was told one day 90C is maximum THEN its ok for 100-110C. THAT WILL MELT AND FRY THE GPU TO THE GPU BOARD. I'm given different answers every time.

I was told the RTX 4080 does NOT have this overheating issue as the heatsink is 2-3x as big and same with the fans are 2-3x larger. Please send a replacement and please stop giving me tech support that is overseas who all they do is play mind-games. This is unacceptable. Please immediately provide the replacement as a RTX 4080 NEW or a refund + apology.

I recently purchased two Nvidia's RTX A6000 GPUs. (Costing close to $***). There is an underlying issue that Nvidia's support reps are ignoring and are pushing me to buy another Nvidia product (even tho I already did prior to contacting support). The product issue I have clearly stated multiple times to Nvidia's support reps but for some reason they are not focused on trying to fix the issue. I am a small business in need of getting things going on my end but Nvidia doesn't seem to care. First rep told me to "buy" another NVidia product without suggesting any other ways to help solve the issue. The 2nd rep told me a straight lie that the setup I have can only work in certain ways and pushed for the me to use another Nvidia product when it's known that the current setup I have is utilized in the 3d animation/model industry. Either the reps are incompetent or they are pushed by Nvidia to quickly close the case and move on. This needs to be resolved in a proper manner.

I contacted NVIDIA about an RMA for my 3080 FE that died on April 20th. The RMA was accepted and the number issued the same day, April 20th. The email specified "NVIDIA will ship the replacement item (freight charges paid by NVIDIA) normally within 5 business days after receiving your return." I shipped the card on April 21st. May 3rd: I sent and received an email proving that NVIDIA received the card on the 28th and that the replacement would be shipped "in 5-7 business days". May 10th: I sent another email asking about the status of the replacement. May 11th: A different CSR responds that they are looking into it. May 13th: The CSR updates that they "are still waiting for the update from the relevant team", this is the last I hear from that agent, It boils down to me contacting them every week, asking the same questions, getting no answers except that they're trying to reach the relevant team. I just finished a contact today, May 25th and it ended the exact same way. No answers.

Faulty product which I am forced to eat cost on. I recently purchased a computer graphics card from Nvidia. The card sent was in non working order and was sent with issues. Due to the nature of computer building and covid 19 delays it took over a month for my computer to be diagnosed and for me to be informed that the product I was sent was faulty, which was over the companies 30 day return policy. So now I am forced to RMA the product in which I am I formed I will be sent either a used or referbished unit as a replacement on a item I spent well over a thousand dollars on if that were the case I would have bought a used or referbished model but due to they're faulty product I am forced to eat the cost. I believe this is abhorrent upon RMA I received no follow up letters on when or how my issue would be resolved and when inquiring about a refund I am given the run around and have their return policy shoved in my face which should be extended in my circumstance RMA number

I am filing a complaint against NVIDIA due to their inability to fulfill their warranty in a reasonable manner. I purchased a *** video card directly from NVIDIA 2 years ago. Their website states they have a 3-year warranty on video card purchases. I have tried to RMA my video card for a video card that properly functions. I am told I need to remove my video card and ship it to them and wait for them to ship me a replacement card. This isn't an option for me as it would take my computer offline for several days. As I need to have my computer running and available on a daily basis this is not an option for me. I offered to give them a credit card to hold on file or to pay a refundable deposit to them to ensure the defective card is returned. They are unwilling to go this route. They are trying to prevent people from invoking their warranty due to making it overly onerous for the end-user as it involves taking their system off-line while they replace the defective part

I had a Geforce Now Founders account, but it has been downgraded because of credit card issues, and I cannot get it back by changing credit card. I have been a user of Nvidia Geforce Now since the beta version. I bought the Founders Membership, and I was using it since today. Yesterday was the billing day, and the credit card I attached didn't have enough money. Thus, my account has been downgraded. But when I wanted to change the credit card, and pay, I couldn't because it says Geforce Now is sold out. I cannot get my account back even if I try to pay only after one day. I wrote to Nvidia Live Chat, they waited me for 45 minutes, and the only thing they told me was to sign up again. Besides, when I was talking to them, for each answer I had to wait at least five minutes, and in the end what solution did they find? Nothing. They are not interested in my problems, and they didn't even give 1 day to change the credit card, there was even no warning. For a company like Nvidia, I wouldn't have believed if anyone told me that would happen. Now, I am really shocked, and I want my account back.

I submitted an RMA claim for a bad video card. nVidia accepted the RMA and shipped me a new one. I never received the replacement device. nVidia ticket number: XXXXXX-XXXXXX Date Created: 09/18 11:05 AM I reached out to nVidia support in regards to issues I was having with my video card. After much back and forth and doing a lot of troubleshooting it was determined on 10/01 @ 5:34pm that the issue was with the card itself and it would be replaced under warranty. I shipped my card to nVidia and received an email on 10/15 that the replacement card had been shipped to me. Tracking number for the card was: XXXXXXXXXXXX via Fedex. Package shows that it was delivered and signed for on Monday 10/19 at 4:16pm. I never received the item. The proof of delivery is not my signature. I notified nVidia of this but was told "Unfortunately there is no further escalation path for this RMA that has been confirmed delivered" I am not even able to submit a claim with Fedex as this was shipped via nVidia's Fedex account. I have attempted multiple times to try to get this issue resolved to no avail.

NVIDIA is revoking my access to an approved refund because of their shipping mistake. On December 18th I purchased the RTX 2070 Super graphics card from NVIDIA's online store to the total of $540.17 (order #***) and when i recieved it, it had extraordinarily loud fan whine and MOSFET buzz. I exchanged this graphics card twice and all three had the same QC issues, and I was fed up with dealing with it so I requested a refund ~2 months after the initial sale. After another month of arguing with various customer service reps including *** they approved my refund request and sent me a prepaid shipping label. I then packed up and dropped off the graphics card with this label at a FedEx container as directed. It turns out, the FedEx shipping label NVIDIA sent me is invalid and now they are saying that because of this, I am no longer eligible for a refund because the package is lost, even though I did exactly what they told me to do. I have been dealing with this company for four months to get to this point, and now they are revoking my refund due to their shipping mistake, and it is completely unacceptable.

nVIDIA runs a service called GeForce Now, which for all intensive purposes is great. However I have been having an issue with game settings not being saved between sessions, upon submitting a support ticket I was informed that this is as intended and shortly after I was sent advertisement for a subscription upgrade that would enable this feature. This is incredibly disappointing and very much hurt my opinion of the company, but it is understandable from a business standpoint. Recently I have had another issue with an advertised feature being unavailable to me, Far Cry 6 on the GFN platform has a badge and advertisements stating that RTX is available for this game, upon submitting a support ticket for this I was referred to a link that explains that this feature actually is not available due to servers not being updated. I strongly feel that this is false advertising and along with the afore mentioned issue I have become disgusted with nVidia and I would very much like for them to remove this false advertising and to not try to charge already paying customers for a solution to a long running issue that they have known about for some time now.

I made a mistake with the address on an online purchase. Contacted the business immediately. They refused to change address or hold for pickup I purchased a product from NVIDIA (Jetson Nano) and immediately after submitting order realized that the billing address and shipping address were different. The shipping was auto-filled to an older address I had on file with them and I did not notice during the checkout process. I immediately emailed the business through their customer service form and received no response. I called them and they told me that it could not be changed. The product was shipped via Fed Ex and they blocked Fed Ex from letting it be held for pick-up. The customer service representative insisted it would need a signature to be delivered and would be sent back to the shipper without one. The next day the package was delivered and the Fed Ex portal labeled the delivery as "Signature not required" (see attached: ***). NVIDIA has not responded to any emails and customer service has completely dismissed my problem. This could have been easily remedied by allowing the package to be held for pick-up (a ID is needed upon pickup from Fed Ex for verification).

Unable to receive package FedEx attempted to deliver package. I was at work, so they left a sticker on my door. I understand the package requires a signature, but the sticker said they would try again the next day, but I was going to be at work again because I can't take off an entire day from work to wait on a package. I tried online to have them hold the delivery at the facility so I could pick up but it showed I couldn't. I called FedEx to do the same. They tell me that they can't change the delivery location without approval from the sender. I call the sender. Get told they will try to deliver three times, and if it still isn't delivered, I get a refund and the item gets sent back. I ask for a supervisor. Same response and then she claims she can't do anything on her end and to call FedEx to get more details on what they need. So I call FedEx again. This time they offer to wait on the phone to speak with the sender to allow me to schedule a pickup time. So I call the sender again. Get to the supervisor again, and have the FedEx rep explain how the sender can resolve the situation. Get told again they can't do anything. I don't understand what the expectations are. Am I expected to take a full day off from work to get my package?

Bought a nvidia 3080ti founders edition graphics card and immediately had problems with the card contacted nvidia about the issue they tried to help me by providing fixes for the issue and nothing worked it's been over a month I had to wait three business weeks in order to get a response with no help at all I've gotten new parts for my pc and everything and they still haven't helped fixed the issue I've asked for a full on card replacement because after further digging I found out the card is a LHR and I was unaware of this untill after I had purchased the card and if a card is a LHR it has to be clear on the box or anywhere on the card that the card is indeed an LHR and I've asked for a full on replacement of the card after countless test and they still refuse to replace my card saying it's a driver issue and to wait for a fix at this point I'm beyond fed up I have receipts of the conversations and everything along with emails sent back and forth I'm looking for either a non LHR graphics card or a 3090 graphics card because I refuse to spend *** usd on a item that doesn't work as intended or barely even work at all and to have all of its potential limited I'm an engineering student and I need all that I can get out of my computer and for this multi million dollar company to treat their customers this way is beyond Unacceptable

Warranty Claim issue. Nvidia only accepts warranty claims for Graphic card products they manufactured if you have an invoice. Nvidia support will only provide warranty support if you have invoice for the product. So if you are gifted a graphics card or if you buy a graphics card from the reseller market and you don't have an invoice for it, they will not provide warranty support. With the current difficulty and scarcity of buying graphics card from authorized dealers, thousands and thousands of people resort to get them from resellers on ebay or stockX, etc. So essentially, all these people who buy those products at a premium do not get any warranty for the product. The graphics card they manufacture is supposed to have a 3 year warranty but they don't honor that if you don't have an invoice. It is very obvious that these products which were just released late 2020 are within the 3 year warranty period but they would not honor it if you don't have an invoice. They essentially are not standing behind the quality of their product. I would understand if it was a product released more than 3 years ago and they want to check if it is still within the 3 year warranty. But in this case, it is a product that is obviously within that period so their warranty policy is very unfair in the current market conditions for graphics cards. They still make their money but they save on the warranty cost since they are not honoring the warranty for all these cards sold in the reseller market. That is very unfair to the consumers.

I cannot get in touch with Nvidia to return a product. June 3 : I ordered the Geforce RTX 2060 graphics card for $440.62. Within an hour, I realized that this wasn't the graphics card that I needed, so I immediately emailed Nvidia to cancel my order. When I didn't receive a confirmation email that my message had been received I sent another email requesting a cancellation. Of course, THEN i receive two automated emails in a row, claiming that they would respond to my request within 1 business day. I continued to check my email throughout the following day, only to get a shipping confirmation, saying that my item had been shipped. Aggravated, I emailed the company again saying how disappointed I was that they had not responded to my request to cancel the order sooner. I requested a return for the order and again got a confirmation email stating that they would contact me within 1 business day. I decided to give them the benefit of the doubt considering that we are still in the middle of the Covid-19 pandemic, but I highly doubt that this is the issue. June 5 : I received the item from FedEx, only to find that the return label had conveniently been removed from the packing slip. I've attempted calling the online number, which seems to be disconnected, and I have tried contacting them through their live chat option online. I waited over 5 minutes to be told that they were unable to find me an available customer service representative. Apparently, I am not the only one who has experienced this sort of issue with Nvidia. I feel that my requests have simply been ignored by customer service.

False advertisement. *** sent me emails advertising i could buy a *** on release but no cards were available for me at 9:00am. Sept 1st *** sent me email notifications at 2:00pm est. advertising the *** the email said the card would be for sale at 9:00am pst September 17th. I Stayed up all night so i would not miss the release of the *** card. At 9:00am pst. the *** website were not updated, i could not purchase the card. Finally once the website was updated around 9:30am pst. cards were listed as sold out. I emailed *** to express my disappointment with hopes to resolve the problems with their website. *** M from *** Store Replied. Sept 18th at 8:28am: Unfortunately if the order fails for whatever reason the only way to get and new order is to wait for more stock and place a new order. This might be an answer if *** actually updated their stock since the incident but they have since stopped selling from their website and only allow you to buy from 3rd party retail stores. I then attempted again with the *** release and also was notified by email in advertisement that the *** would release sept 24th at 9:00am pst. from their website. This time the *** store was updated to allow purchasing for the *** but when adding the item to the cart *** website would not allow me to check out with the card already added to my cart. Extremely frustrated i once again email *** Support expressing my concerns. *** from *** responded 9/28/XXXX X:XXam: Hi again ***, the problem you mention is due to the extreme number of customers hitting and refreshing the website simultaneously. I know that we are working to replenish the stock on these as quickly as possible but I don't have any information to share on when specifically that might happen. *** has since stopped selling *** from their website.

RMA'd of an RTX 3090FE, received back an RTX 3080FE. Nvidia will not correct the issue. On March 9, I initiated an RMA for a nVidia RTX 3090FE (MSRP $***). The graphics card (GPU) had become faulty, and I was seeking an exchange. I received an RMA approval and shipping label to send the GPU to nVidia via FedEx. The GPU was sent in, confirmed delivered, and accepted by nVidia. On March 26, I received a FedEx package from nVidia. Upon opening the package, there was a nVidia RTX 3080FE (MSRP $699) retail box. I immediately reached out to nVidia customer support, who asked me to open the retail box and take pictures of the serial numbers and other identifying information. I complied and was informed they would start an internal investigation. On April 6, nVidia informed me that their internal investigation indicated that they had shipped the correct GPU and would no longer respond to my support ticket. After further investigation, I discovered that the products on the Packing List did not match what was inside the actual box. Additionally, the shipping box clearly indicated that the product was an RTX 3080FE. I believe that nVidia incorrectly placed the shipping label and packing list on a shipping box of an RTX 3080FE. The packing list also states a weight of 8.25lbs. However, the FedEx tracking information clearly shows a weight of only 6 lbs. I believe this confirms my suspicion of the incorrect box being sent. I have provided all of this documentation to nVidia, who refuses to respond to my requests. I have attached the following documents as evidence: *** I would just like to return the incorrect replacement product I received (RTX 3080FE) and receive a proper replacement for the product I originally sent in (RTX 3090FE). I have the original purchase receipts from Best Buy if they are needed as well.

Last month NVIDIA updated their drivers. Gaming on my gaming PC after these updates causes frame drops. New update makes games unplayable entirely. Hey there :). I've spent the last month trying to resolve this issue myself. So I'm going to be copying and pasting the links from my online posts. POST 1: If you look around r/*** and other gaming related boards, such as r/GTAV, over the past month, there has been a slurry of posts all involving the same/ similar issue. Both NVIDIA's & Window's support representatives responded that all possible assistance avenues have been exhausted, and they could no longer help me. NVIDIA told me "It is without a doubt an issue with your hardware." My PC hardware is fine. I've run 2-3 C/GPU hardware test software. THE UNDERLYING ISSUE: It's theorized (truly supported by evidence) (Not just my opinion, there's two different popular PCsupport Discords, ask around yourself) that the newest Windows updates since version 1909, aren't cooperating with NVIDIA's drivers on certain PCs. If you try reverting back to older drivers, they're no longer compatible. THE PROBLEM: Due to one of the software developer's negligence, these PCs are no longer capable of fulfilling their intended purpose (They are gaming PCs). The machine still runs fine. I can run my music production software, video/ photo editing software, without issue. But, the PC can no longer effectively executive games. The first update a month ago caused severe frame drops. The updates 3-4 days ago made these PCs entirely unable to play games (They crash shortly after entering game play). PC gaming worked as usual until the update installed a month ago. This issue is undeniably on the developer's end. Backed by other cases and evidence, including my in-tact hardware. Tech support was unable and unwilling to resolve my issue. To summarize: My gaming pc is no longer capable of gaming. Games cause the entire system to crash since updating 3-5 days ago. I've been able to use this PC for its intended function, absolutely flawlessly since purchase, until NVIDIA and WINDOWS updated their respective software a month ago. After the updates installed, I began having issues. The computer is only FOUR YEARS OLD. It's a medium range gaming computer. Quad-core i7, 16GB of RAM, 4GB GPU (It should have no problem running games, because that's its intended function.) This is a case of planned obsolescence. The manufacturers installed updates that impose restriction on proper function of the computer. NVIDIA's support blatantly lied to me, insisting my hardware was at fault. Windows online support continually disconnected from me after not being able to easily resolve my issue. I swear to both prior statements.