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114 W Magnolia St Ste 442
United States - 98225
Customer Care
(866) 740-9830
(604) 629-4708
Privately held Canadian online retailer headquartered.
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Cymax Complaints & Reviews

Cymax - Shipped wrong product. Cost me $512.00

Posted: 2015-08-21 by    6677
Complaint Rating:  0 % with 0 votes
I ordered a a dining room set from cymax. They shipped the wrong set and charged us $512. 00 for shipping and restocking. We double checked the product and order # and we ordered correctly. Cymax refused to talk to us. We sent them a invoice and a picture of the same set we had to buy from another...

Cymax - Order furniture

Posted: 2014-08-16 by    MMargo
Complaint Rating:  100 % with 1 votes
I ordered furniture a month ago and haven't heard a work my cymax, i checked my credit card and they got paid and i don't have my furniture all calls they go to customer service in india were in the u. S. Not india they don't know about shipping here in the u. S. A. I would never...

Cymax, Hooker Waverly Hall Console - Damaged and poor quality

Posted: 2014-03-19 by    D Spears
Complaint Rating:  0 % with 0 votes
I bought a Hooker hall console online from Cymax using my Visa $698.00
It arrived in late jan 2013.The delivery truck done about $100.00 damage to my yard.
The box had a few holes that I looked through and thought the packing would protect the content.
Instruction were not...

Cymax.com - Massachusetts, Somerville - awful service

Posted: 2013-09-13 by    no name 33
Complaint Rating:  0 % with 0 votes
I am very very disappointed with Cymax online furniture store. I ordered a bed frame online which cost me $140. When I placed the order my billing and shipping address did not match hence my order did not go through. They sent me transaction cancelled and pending emails. So, then I thought my...

Cymax - Washington - Refusal to cancell order

Posted: 2013-07-10 by    Richard Colton
Complaint Rating:  0 % with 0 votes
Order placed at 1:00 Eastern time, Cymax opens at 8:00 AM Pacific Time. They were called and I spoke with customer service to cancell. This call was made at 11:20 Eastern time and 20 minutes after they opened. So within 10 hours the call to cancell came in. I was told they would email me within...

Cymax Stores - North Carolina - Horrible Customer Service

Posted: 2012-12-17 by    flahed
Complaint Rating:  0 % with 0 votes
We ordered a $1K bed for my daughter on this website promising 7-10 days shipment. After 1 month we still do not have the product! When we call to get a status, there is a 31-38 min wait for customer service (clearly other people are having similar issues). I called my sales rep Jennifer back...

Cymax Stores - worst return policy in the world

Posted: 2012-11-08 by    Mr Pidge
Complaint Rating:  100 % with 1 votes
I ordered a chair from CYMAX. a recliner. it came while I was gone and a friend let them in. I came back from
vacation and didn't like the chair. nothing wrong with it..it just was uncomfortable. The man i spoke with at cymax had
told me that i could return it if i didn't...

Cymax - False claims/terrible sustomer service

Posted: 2012-10-16 by    bb1970
Complaint Rating:  0 % with 0 votes
I saw a desk and hutch online at Cymax.com. I called them to check it was in stock and how long would it take to recieve them, he said 2/3 weeks. I also asked what happens if I recieve it damaged. So I hung up and made my order, the site said it ships in 3-5 days. Two days later the site now...

Cymax - Illinois - Do not use Cymax

Posted: 2012-10-01 by    marknlynn
Complaint Rating:  100 % with 1 votes
We were just screwed by an online company called Cymax. We purchased a desk and hutch set for about $1, 000. The set finally arrived many weeks beyond the promised delivery date, but the desk was damaged so we refused delivery and the carrier brought the set back to their warehouse to be returned...

Cymax - Georgia - Ordered desk a month ago, never arrived

Posted: 2012-08-01 by    cici1672
Complaint Rating:  0 % with 0 votes
I ordered a desk for my home office through Bush Furniture, one of their websites. Ten days later, I receive a shipping notification with tracking number. Apparently the desk was damaged and was never delivered to me. I call the company on day #15 to ask about my replacement. They tell me that...

Cymax.com - It is impossible to reach their customer service

Posted: 2012-05-08 by    Norbak
Complaint Rating:  0 % with 0 votes
It is impossible to reach their customer service, they make you wait and wait and wait on the phone for hours, they do have a service where you can leave a call-back number to be reached later, but it's very easy to miss that call. Overall, this company provides zero customer service. They...

Cymax - Kentucky, Radcliff - Return Problem

Posted: 2012-05-04 by    Coffee Table
Complaint Rating:  0 % with 0 votes
Biggest pice of junk ever. Quality Control sucks.
Leg holes drilled off center nothing fits
Customer service but no help.
Request a return this will take 3 to 5 business days. You know the problem issuse me a return nuber and pick it up.
It took 3 weeks to get hopefully...

Cymax - Company Refused Cancellation

Posted: 2012-04-13 by    Bruce J.
Complaint Rating:  0 % with 0 votes
Made order for computer furniture from Cymax. The next day I realized that I had ordered the wrong keyboard for the desk, and had it cancelled. 1 hour later I attempted to cancel the entire order. Didn't get an answer. The next day I got an email saying that part of my order had been shipped...

Cymax Stores - Unacceptable Business Practices

Posted: 2012-03-28 by    AntiCymax
Complaint Rating:  100 % with 4 votes
Sells items that are either not as described or damaged. The customer service 866# is a major waste of time as they generally give you an e-mail address to customer service and tell you you need to open a case via e-mail. They make you send the item back - AT YOUR OWN EXPENSE, for their problem,...

Cymax - Deceptive business practices

Posted: 2012-03-15 by    Obeper
Complaint Rating:  0 % with 0 votes
I ordered a bed from this online retailer on Sept 10 2011. When placing the order I had the sales person check the inventory so as I did not have a problem getting the merchandise. I was assured there were many in stock at the manufactures warehouse in California and it would be shipped out...

Cymax - Gel Foam Mattress Topper - Ohio, Chillicothe - Delivery&customer service

Posted: 2012-03-08 by    Irate Ohioan
Complaint Rating:  0 % with 0 votes
On 2/14/2012 I ordered a California King 3" gel mattress topper. I received a confirmation e-mail with a reference number. They said I should receive it by 3/2/2012. It is 3/8/2012 and I have nothing. I attemped to call twice and the recording said that the wait would be over an hour each time...

Cymax - Coaster Tv Stands Contemporary Tv Console With Connect - It Power Drawer - Defective product material

Posted: 2012-01-25 by    Rarebreed
Complaint Rating:  0 % with 0 votes
I recently purchased a Coaster TV Stands Contemporary TV Console with CONNECT-IT Power Drawer from Cymax. Once I started assembling the console, I noticed upon inserting the nails and screws in the material began to...

Cymax - Ohio, Lakewood - replacement part

Posted: 2011-12-31 by    007yolanda
Complaint Rating:  0 % with 0 votes
I ordered dining room table on line on 12/06/2011 they gave me hard time about delivery, I live in an apt. they asked could office manager sign off on receipt, I told them no, I want to inspect product, then they said they would see if they could deliver on Sat, finally on 12/14/2011 my husband...

Cymax - Virginia - Take order, get no order, but they take the money!!!! DONT ORDER FROM THIS COMPANY!!!!

Posted: 2011-12-28 by    Kathleen OBrien
Complaint Rating:  0 % with 0 votes
I too have never posted anything about a company so bad, but every company I have ordered from has been okay except for this one. CYMAX IS THE WORST COMPANY I HAVE EVER ORDERED FROM. DO YOURSELF A FAVOR. FIND IT SOMEWHERE ELSE. This company is awful. I ordered something on 10/1/2011, still,...

Cymax - Promised delivery date

Posted: 2011-12-23 by    DC5758
Complaint Rating:  0 % with 0 votes
Because I wanted a specific comfortable computer chair for my father and could not find it elsewhere for delivery before Christmas, I ordered from Cymax, because they promised delivery by 12/23. They appeared to be a legitimate website. AfterwardsI read about the myriad of complaints about Cymas...

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