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Cymax Customer Care Service

Cymax Stores Inc.

310 4170 Still Creek Dr
Burnaby
British Columbia
Canada - V5C6C6

Customer Support Phone Numbers

Toll-free:
1 866 740 9830 2 1
Fax:
+1 604 629 4708 0 0
Cymax Stores USA LLC
12020 Sunrise Valley Drive
Suite 100
Reston, Virginia 20191
United States
 
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Cymax Complaints & Reviews

Cymax / Item lost in delivery, refund promised but not given

Da
Daniel01 on Jun 29, 2016
Ordered a bed from Cymax. Shipment never arrived. Called to ask what happened, was asked to wait. Called again days later and was told the carrier had lost the item. Asked to cancel the order. Was told to wait for them to do a 72-hour search. Waited 3 days, was told my order would be...

Cymax / 3rd party order

Re
Reba McDonald on Jun 14, 2016
I bought and received a coffee table from Walmart not realizing I was dealing with more than Walmart I was dealing with CYMAX !!!DO NOT ORDER FROM THEM PLEASE!!!Any way I got the table and put it together and found I didn't like it .Being 3rd party sell Walmart wouldn't take it back. Gue...

Cymax - Virginia, Reston / Scam site

Ic
Ico5 on Feb 22, 2016
Long story short. I ordered a table from Cymax and it was shipped in two different packages. I received only one half of the table and have no idea where the other half is. Three weeks passed and I heard nothing from customer service. They promised to help, but it seems like no one i...

Cymax - Washington, Vancouver / Anything that is shipped

Re
Reviewer58541 on Jan 15, 2016
I recently purchased a $240 rocker. Cymax shipped the wrong color. I asked for an RMA. It took over 7 days to receive via email. I was charged $45.00 for the cost of shipping the item to me, a $22 re-stocking fee PLUS I was required to pay the freight to get the product back which I...

Cymax.com / Product was damaged

Ri
ricnik on Dec 1, 2015
Please do not shop at this online store. I purchased a mirrored room divider (order #: vrc121-10955902). This product weighed about 150 pds. The product arrived with the middle panel shattered. Therefore, not only was the product damaged but the delivery company they used was fed ex would...

Cymax / Shipped wrong product. Cost me $512.00

66
6677 on Aug 21, 2015
I ordered a a dining room set from cymax. They shipped the wrong set and charged us $512. 00 for shipping and restocking. We double checked the product and order # and we ordered correctly. Cymax refused to talk to us. We sent them a invoice and a picture of the same set we had to buy from...

Cymax online / File Cabinet Order

Va
V A Smith on Sep 8, 2014
Never have I posted a complaint before. This company is the absolute worst. The story is long, but I still have not received my lateral file. Canceled the order and now my account reads "cancellation declined." When I try to track the order, the shipping company does not exist. I cannot...

Cymax / Order furniture

Mm
MMargo on Aug 16, 2014
I ordered furniture a month ago and haven't heard a work my cymax, i checked my credit card and they got paid and i don't have my furniture all calls they go to customer service in india were in the u. S. Not india they don't know about shipping here in the u. S. A. I would...

Cymax, Hooker Waverly Hall Console / Damaged and poor quality

Ds
D Spears on Mar 19, 2014
I bought a Hooker hall console online from Cymax using my Visa $698.00 It arrived in late jan 2013.The delivery truck done about $100.00 damage to my yard. The box had a few holes that I looked through and thought the packing would protect the content. Instruction were not to refuse delivery...

Cymax.com - Massachusetts, Somerville / awful service

No
no name 33 on Sep 13, 2013
I am very very disappointed with Cymax online furniture store. I ordered a bed frame online which cost me $140. When I placed the order my billing and shipping address did not match hence my order did not go through. They sent me transaction cancelled and pending emails. So, then I thought...

Cymax - Washington / Refusal to cancell order

Ri
Richard Colton on Jul 10, 2013
Order placed at 1:00 Eastern time, Cymax opens at 8:00 AM Pacific Time. They were called and I spoke with customer service to cancell. This call was made at 11:20 Eastern time and 20 minutes after they opened. So within 10 hours the call to cancell came in. I was told they would email me...

Cymax Stores - North Carolina / Horrible Customer Service

Fl
flahed on Dec 17, 2012
We ordered a $1K bed for my daughter on this website promising 7-10 days shipment. After 1 month we still do not have the product! When we call to get a status, there is a 31-38 min wait for customer service (clearly other people are having similar issues). I called my sales rep Jennifer...

Cymax Stores / worst return policy in the world

Mr
Mr Pidge on Nov 8, 2012
I ordered a chair from CYMAX. a recliner. it came while I was gone and a friend let them in. I came back from vacation and didn't like the chair. nothing wrong with it..it just was uncomfortable. The man i spoke with at cymax had told me that i could return it if i didn't like it or...

Cymax / False claims/terrible sustomer service

Bb
bb1970 on Oct 16, 2012
I saw a desk and hutch online at Cymax.com. I called them to check it was in stock and how long would it take to recieve them, he said 2/3 weeks. I also asked what happens if I recieve it damaged. So I hung up and made my order, the site said it ships in 3-5 days. Two days later the site...

Cymax - Illinois / Do not use Cymax

Ma
marknlynn on Oct 1, 2012
We were just screwed by an online company called Cymax. We purchased a desk and hutch set for about $1, 000. The set finally arrived many weeks beyond the promised delivery date, but the desk was damaged so we refused delivery and the carrier brought the set back to their warehouse to be...

Cymax - Georgia / Ordered desk a month ago, never arrived

Ci
cici1672 on Aug 1, 2012
I ordered a desk for my home office through Bush Furniture, one of their websites. Ten days later, I receive a shipping notification with tracking number. Apparently the desk was damaged and was never delivered to me. I call the company on day #15 to ask about my replacement. They tell me...

Cymax.com / It is impossible to reach their customer service

No
Norbak on May 8, 2012
It is impossible to reach their customer service, they make you wait and wait and wait on the phone for hours, they do have a service where you can leave a call-back number to be reached later, but it's very easy to miss that call. Overall, this company provides zero customer service...

Cymax - Kentucky, Radcliff / Return Problem

Co
Coffee Table on May 4, 2012
Biggest pice of junk ever. Quality Control sucks. Leg holes drilled off center nothing fits Customer service but no help. Request a return this will take 3 to 5 business days. You know the problem issuse me a return nuber and pick it up. It took 3 weeks to get hopefully wont take that long to...

Cymax / Company Refused Cancellation

Br
Bruce J. on Apr 13, 2012
Made order for computer furniture from Cymax. The next day I realized that I had ordered the wrong keyboard for the desk, and had it cancelled. 1 hour later I attempted to cancel the entire order. Didn't get an answer. The next day I got an email saying that part of my order had been...

Cymax Stores / Unacceptable Business Practices

An
AntiCymax on Mar 28, 2012
Sells items that are either not as described or damaged. The customer service 866# is a major waste of time as they generally give you an e-mail address to customer service and tell you you need to open a case via e-mail. They make you send the item back - AT YOUR OWN EXPENSE, for their...

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