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The Brick

The Brick Warehouse Corporation

16930 114 Ave
Canada - T5M3S2
Customer Care
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The Brick Complaints & Reviews

The Bricks - Ontario, oakville - Dishwasher - Customer Service

Posted: 2015-11-03 by    NipunS
Complaint Rating:  0 % with 0 votes
Bought a dishwasher from 3025 Ridgeway Road store July 2014 along with the 5 yr warranty. Dishwasher broke October 14, 2015. It takes a week for them to send a technician... Technician came on October 20th (time was 8am-12noon... then they call a day before that he can only come from 1pm-5pm...

The Brick - Cindy Crawford marco collection sofa and loveseat

Posted: 2015-10-15 by    Lisa1343
Complaint Rating:  0 % with 0 votes
Brought a cindy crawford Marco collection sofa and loveseat about 2 1/2 months now and the leather is fading. This has to be a defective product ...how can a genuine leather fade within 2 months.. I called brick and unfortunately the guy told me that this does not cover under the warranty. now...

The Brick Warehouse Corporation - Delivery Service

Posted: 2015-09-27 by    Guillaume Lavoie
Complaint Rating:  0 % with 0 votes
The company failed to deliver appliances at three different times (when I had specifically indicated at purchase that delivery timing was important). I purchased a stove and a fridge at The Brick store located at 6867 Boulevard Newman, La Salle, QC. I indicated to the seller in the store that...

The Brick - Ontario, mississauga - Customer service

Posted: 2015-09-21 by    Reviewer94198
Complaint Rating:  100 % with 1 votes
Hi there,

On Sunday I went with my dad to look at bedroom sets during the VIP event in Mississauga, and walked out empty handed because of the terrible customer service.

The first lady we asked for help on a specific set had ZERO idea what was included,...

The Brick Warehouse Corporation - Sofa

Posted: 2015-09-05 by    Reviewer97259
Complaint Rating:  0 % with 0 votes
Were in Saskatoon to move nephew and went to get sofa. Picked out sofa and ready to pay for it. Then sales lady came back and wouldn't sell floor model. They could have replaced it in 3 days but still no go. Seemed so stupid .Complained but got no where with complaint page or manger. They...

The Brick Barrie - No refund, but 5 weeks passed

Posted: 2015-08-29 by    Reviewer27538
Complaint Rating:  0 % with 0 votes
Lack of customer services!!! I ordered cushions from The Brick Barrie. I got them on time, but the size was wrong. The seller told me that he has no the appropriate size. He told me that I could wait, but he has no idea how long and the second choice was to get money back. I agreed to full refund....

The Brick - Extreme dissatisfaction regarding competence level and unprofessionalism

Posted: 2015-08-25 by    Joes0808
Complaint Rating:  100 % with 1 votes
am writing to inform you of my deep disappointment and frustration, with the level and quality of service that I have received from your organization.

In 2011, I purchased a top-notch whirlpool Gold series refrigerator from The Brick. Although I was initially hesitant to purchase...

The Brick - Ontario, Brampton - Update on non-delivery of fridge order - june. The drama continues...

Posted: 2015-08-25 by    Wannetta Angel Whiteford
Complaint Rating:  0 % with 0 votes
Don't shop united furniture warehouse in brampton. They have told us we will see the fridge we ordered in june the first week of august - when the first week of august past, they told us we would see it august 22nd - august 24th early afternoon, we are told we will see it on september 2nd....

The Brick - Alberta, Red Deer - Couches that took 5 month to arrive and delivery people who will not change delivery times

Posted: 2015-08-19 by    Patsy's Couches
Complaint Rating:  0 % with 0 votes
To whom this concerns

My husband and I purchased couches from your company "The Brick" in April of 2015 and where told by your sales man that they would arrive in about 6 weeks. We understood this and waited patiently for them. In the mean time we also purchased a table and a...

The Bricks - Alberta, Edmonton - No reply to warranty calls

Posted: 2015-07-24 by    G Cheema
Complaint Rating:  0 % with 0 votes
I bought furniture from the bricks also bough extended warranties. But the way The Bricks treating me now make me feel why I bought from Bricks and why I bough extended warranties.
After making tons of complaints and also visiting at one the location, nothing happen. Nobody even bother...

The Brick - Ontario, Oshawa - No delivery

Posted: 2014-12-12 by    ADA BRUFATTO
Complaint Rating:  0 % with 0 votes
Have place over 30, 000 if not more from the brick and everytime something has gone wrong but i always go back.This time is the worst order a bed was told it would arrive same day living room set arrives take old bed apart put outside on the deck wait for bed to be delivered front room set arrives...

United Furniture Warehouse/the Brick - Kentucky, Edmonton - Their Customer Service is for the birds...

Posted: 2014-12-08 by    Dayrae
Complaint Rating:  0 % with 0 votes
On Dec 7, 2014 my husband and I went to United Furniture Warehouse/The Brick in search of a bed. We spent a significant amount of time in the showroom trying out beds. The original one we picked out was a medium comfort bed, but the salesman persuaded us to purchase a "much better bed" for about...

The Brick - Ontario, Simcoe - Fraud!

Posted: 2014-12-02 by    Victim_no_more
Complaint Rating:  100 % with 1 votes
I ordered a double oven gas range from The Brick. The day before delivery they called to say the range was damaged and I would have to wait while the made a new one. I received the range and my gas man attempted to install it yesterday but said there is major damage to the pressure regulator....

The Brick - Ontario, Scarborough (Toronto) - Dining Set Furniture

Posted: 2014-11-13 by    ESG of ontario
Complaint Rating:  0 % with 0 votes
The dining furniture we ordered that was delivered to our house on November 8, 2014 is of very poor quality and workmanship which was totally different from the quality of the furniture that was on display at their store. One of the reasons we bought this furniture is because of its good quality...

The Brick - Ontario, Mississauga - Strange clauses to escape dedumption of Warranty

Posted: 2014-10-17 by    Sivaplv
Complaint Rating:  100 % with 1 votes
Full Circle Protection Warranty was sold with false promises and while redeeming the warranty cost after no claims, The Brick is preventing from us to redeem it with several restrictions which were not told to us while selling the warranty and some of those restrictions are fine printed on the...

The Brick / Transglobal / Samsung - Ontario, Mississauga - Washing machine

Posted: 2014-10-10 by    horseygirl
Complaint Rating:  0 % with 0 votes
I bought a Samsung top loading washer from the Brick in March 2012. I have had problems with it since March 2013 but stupid me didn't realize it only had a 1 year warranty from the manufacturer. Good thing I bought the extended warranty or so I thought. The machine leaves dirt/residue on...

The Brick - False advertising

Posted: 2014-09-21 by    grandmaBetty
Complaint Rating:  0 % with 0 votes
On Thursday Sept 18/2014 I received two different flyers from the Brick (The Brick Clearance Centre) other The Brick Grand re-opening. On Saturday September 20th 2014 I arrived at 20 Ashtonbee rd The Brick location mentioned at 3 am to be in line up. At approx 8:40 first manager arrived.He told...

The Brick / Tanya 5 Piece Bedroom Set - Ontario, BRAMPTON - Bedroom set

Posted: 2014-05-29 by    Carolyn Villeneuve
Complaint Rating:  0 % with 1 votes
I purchased a 5 piece bedroom set from MDG not realizing that the set only came with a head board and not a bed frame, I would not have purchased this if I had have known that I the bed frame was not included, also the headboard is so thin that the legs would break, I do not understand how it...

The Brick - Ontario, Toronto - Interest rate

Posted: 2014-05-01 by    Jakov Matulic
Complaint Rating:  0 % with 1 votes
I have tried to pay off my brick balance with my visa which has a interest rate of 11% while the brick's interest rate is 29.90%.
The Brick will not let me use my credit card to pay my balance they will only allow payment by cash or debit and by cheque.
Although you can use...

The Brick King George Bvd - Matress Box Spring bad quality and confort

Posted: 2014-04-28 by    Lourdes Aguilar
Complaint Rating:  0 % with 0 votes

Hello my name is Lourdes Aguilar I bought a Mattress set at the Brick in 6925 King George Hwy Surrey BC . The first set was hard on my back It was for $ 999.97 dollars and it was a good quality but hard on my back and were offering me pillows metal frame and coverage...

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