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The Brick Customer Care Service

The Brick Warehouse Corporation

16930 114 Ave
Canada - T5M3S2

Customer Support Phone Numbers

1 800 991 2020 28 8
1 780 930 6000 4 4

The Brick Complaints & Reviews

The Brick / Couch

Jessie Gorman on Dec 1, 2016
The secional we ordered was delivered in 5 boxes, i knew then that it was a mistake. We assembled our couch and was dissatisfied from the very second. I called the store we had ordered from and they clearly dont give a crap about customers, but hey this company has out 1500.00 dollars so...

The Brick / Adjustable bed

Rosie Donaghy on Nov 24, 2016
On Thursday Nov 17 2016 I was shopping for a new adjustable bed. I have ca very bad back. So my experience at the store in Kitchener went well. Sales person very helpful. I purchased a adjustable bed on my brick card. Also a/ mattress protector. I asked if the bed could be assembled. And...

The Brick / Sofa

Vasudevan Mogan on Nov 24, 2016
Bought the 3 seat Omega recliner sofa from Brick around October 2015 along with extra warranty as well. Within a year the sofa started sinking and also the middle seat is tearing on the sides due to the rub from the recliner on both sides. Also some screws fell off from the sofa. Complaint was raised...

The Brick / Cheating on warranty/ Payment Protection Program

Marko Jovic on Jun 17, 2016
I had awful experience with the Brick, they set me up some payment protection program and i didn't want that, all what I wanted is extra warranty for my furniture. After I paid of my furniture they charged me extra 300$ for that payment protection plan, they said i sign for that payment...

The Brick / Fridge

JRO68 on Mar 22, 2016
I have been dealing with a warranty repair with the Brick and it is over a month that I am waiting for the fridge to be fixed. Their customer service is horrible and I also had a customer service representative hang up on me when I insisted to speak to a manager because he was not able to...

The Brick / Unethical behaviour

Reviewer14704 on Feb 29, 2016
To whom it may concern This is concerning a purchase I made at The Brick, 24 Conventry road, Brampton, ON. On December 26, 2016. I purchased two sofas that morning and was told that it would be delivered on January 3rd 2016. On January 3rd, the couches came in but right away I noticed that...

The Brick / Service

Catherine Sherwood on Feb 12, 2016
I bought a Samsung range, an LG fridge, a Brada dishwasher all at the same time from the Brick in Chilliwack, B.C. At the time of purchase I bought the extended 5 year warranty. After 3 years my fridge wasn't keeping cold, so I phoned TransGlobal, and after many days of phoning them...

The Brick / Sectional sofa purchased at brick - newmarket - missing parts to sectional

Reviewer32426 on Jan 27, 2016
My daughter purchased a sectional sofa at the Newmarket location. It was delivered on Tuesday of last week. Once piece of the sectional did not have the legs. She has called 3 times and left messages and not once has she received an acknowledgment of the calls or a return call. She is in a...

The Brick / Products defective

gini53 on Jan 5, 2016
We bought a sectional and a recliner from the brick on Cyrville rd in Ottawa in April 2014. We received the recliner on May 23, 2015. On June 22, 2015 a technician came by and took photos of the sectional as the material on the armrest was fraying. We also noted other sections of the...

The Brick / After Sales Service: Installation & TransGlobal

Reviewer43031 on Dec 24, 2015
I bought a Samsung washer and dryer combo in August, 2015. In mid-November, dryer's heater just stopped heating. I checked the vent, cleaned the dryer, called for service to clean the vent (again), checked the power boxes - all were fine. I called Customer Service (TransGlobal) to seek...

The Brick / Whirlpool stove not being repaired

lladnew on Dec 23, 2015
Near the middle of November our stove died on one side. The repairman was called and he came a week later. He took one look and said he had to order a part. I waited a week and called only to be told they hadn't received the part yet. I phoned every Friday and at one time was told...

The Bricks / Dishwasher - Customer Service

NipunS on Nov 3, 2015
Bought a dishwasher from 3025 Ridgeway Road store July 2014 along with the 5 yr warranty. Dishwasher broke October 14, 2015. It takes a week for them to send a technician... Technician came on October 20th (time was 8am-12noon... then they call a day before that he can only come from...

The Brick / Cindy Crawford marco collection sofa and loveseat

Lisa1343 on Oct 15, 2015
Brought a cindy crawford Marco collection sofa and loveseat about 2 1/2 months now and the leather is fading. This has to be a defective product ...how can a genuine leather fade within 2 months.. I called brick and unfortunately the guy told me that this does not cover under the warranty...

The Brick Warehouse Corporation / Delivery Service

Guillaume Lavoie on Sep 27, 2015
The company failed to deliver appliances at three different times (when I had specifically indicated at purchase that delivery timing was important). I purchased a stove and a fridge at The Brick store located at 6867 Boulevard Newman, La Salle, QC. I indicated to the seller in the store...

The Brick Warehouse Corporation / Sofa

Reviewer97259 on Sep 5, 2015
Were in Saskatoon to move nephew and went to get sofa. Picked out sofa and ready to pay for it. Then sales lady came back and wouldn't sell floor model. They could have replaced it in 3 days but still no go. Seemed so stupid .Complained but got no where with complaint page or manger...

The Brick Barrie / No refund, but 5 weeks passed

Reviewer27538 on Aug 29, 2015
Lack of customer services!!! I ordered cushions from The Brick Barrie. I got them on time, but the size was wrong. The seller told me that he has no the appropriate size. He told me that I could wait, but he has no idea how long and the second choice was to get money back. I agreed to full...

The Brick / Extreme dissatisfaction regarding competence level and unprofessionalism

Joes0808 on Aug 25, 2015
am writing to inform you of my deep disappointment and frustration, with the level and quality of service that I have received from your organization. In 2011, I purchased a top-notch whirlpool Gold series refrigerator from The Brick. Although I was initially hesitant to purchase and extended...

The Brick / Update on non-delivery of fridge order - june. The drama continues...

Wannetta Angel Whiteford on Aug 25, 2015
Don't shop united furniture warehouse in brampton. They have told us we will see the fridge we ordered in june the first week of august - when the first week of august past, they told us we would see it august 22nd - august 24th early afternoon, we are told we will see it on september...

The Brick / Couches that took 5 month to arrive and delivery people who will not change delivery times

Patsy's Couches on Aug 19, 2015
To whom this concerns My husband and I purchased couches from your company "The Brick" in April of 2015 and where told by your sales man that they would arrive in about 6 weeks. We understood this and waited patiently for them. In the mean time we also purchased a table and a set of 6...

The Bricks / No reply to warranty calls

G Cheema on Jul 24, 2015
I bought furniture from the bricks also bough extended warranties. But the way The Bricks treating me now make me feel why I bought from Bricks and why I bough extended warranties. After making tons of complaints and also visiting at one the location, nothing happen. Nobody even bother coming and just saying sorry.

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