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refund refusal

Complaint Rating:  100 % with 7 votes
100% 7
Contact information:
United States
I purchased a program from zinstall.com to copy all data from my old hard drive (xp) to windows7, which is not compatable, but iwas told this program will work at a cost of $139.00 us, on their website, it stated
that if the program did not work, all monies refunded, after about 3 weeks of trying different ways, the program did not work, so i requested a refund, the customer care rep, barry godwin took on the case and found a
loop hole in the legal contract to deny the refund, when i first approached them, i told them that my old computer crashed due to mother board malfuntion, and i had taken the old hd.out and put it into the new
computer and attempted to transfer all data from the old hd.to the new one, no go, in their fine print states that if the old computer malfuntions IN ANY WAY, the warranty is void, so i have donated $139.00 to their company free of charge.so if you tell the truth with this crowd, you lose big time, so DO NOT USE OR GO NEAR ZINSTALL .COM or you will get ripped off.
i approached my bank and they checked out the contract(in very small print) all legal but you must look very very closely to check it out.
Complaint comments Comments (1) Complaint country United States Complaint category Computers & Accessories
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 8th of Feb, 2016 by    0 Votes
I've been ripped off too. They did the same thing to me. Blocked my number from me being able to call them. When I did, I let them know I had not downloaded anything ... I immediately contacted them with emails that it was a mistake and I wanted my money back. Of course, he wouldn't help me unless I filled out their tech support form which had absolutely nothing to do with my wanting a refund on a program I did not want or need. He refused to help me unless I filled out the form and clicked the accept button on the bottom of the form. So... now he says that I had accepted it which I did not. I even told him before I clicked on it that I didn't trust him. Fool that I am. He told me at that time that he would have tech support call me. Never did... I've never been able to get a phone call from anyone nor a return email. Just threats. When I told him I was reporting this scam to my local police dept, he looked up my sheriff's phone number and address and said he called him. hahahah... I called the sheriff and of course this scam artist lied about that too. Now, I'm going to take it to the attorney generals office to make sure there is some way to catch this thief. I believe bad things will happen to those the prey on others. I wish I would never had clicked on that website. BE WARE EVERYONE!!! You'll get scammed for certain.

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