Whirlpool
reviews and complaints

I bought a whirlpool refrigerator model No WRN - C295/E from a duty free Shop at B.I.A International Air Port in March 2004. In April 2008, just after 3rd year of purchased, it has broken due to some circuit failure. Afterward it gave me a real headache when I'm looking for whirlpool spare part in Sri Lanka. Our (Sri Lanka) sole agent is "Singer Sri Lanka Ltd" and I am contentiously flowing with them since last 4 consecutive months, but unfortunately there response is limited to “we are waiting for spare parts from India". So I still do not know when these parts coming to Sri Lanka and If not I have to throw a way my fridge. If any body can help me to find above part please let me know in my email address - [protected]@yahoo.com...

This is the second whirlpool product that has died within the warranty period. The first one was a washing machine that died only a few months after I bought it and now my water heater stopped working 3 days ago. What is worse I have been waiting on hold forever for Whirlpool customer service to tell me where my "free" replacement part (that I paid for next day shipping so I could take a hot shower) is. I am going on 30 min waiting on the phone right now and this is ridiculous. This will be my last Whirlpool product I buy ever. I would recommend that you stay away from them as well.

I purchased a Whirlpool Gold Conquest refrigerator in July 2004. A week ago the LED display and lights went out on the fridge side. After checking the refrigerator we found that the control panel had a huge burn mark on it and plastic case it was in had a burn mark. We looked up the part as we were going to order it. What we found was pretty scary. There were hundreds of people with the same exact problem on the same model refrigerator even down to the same burn spot on the board. We thought this had to be a defect in the board so we called Whirlpool customer service. We were told that because the refrigerator was out of warranty that they would not help us. We explained how there were hundreds of other people that had the same problem and that it is a fire hazard but they did not care. All we wanted was for them to replace the board about $70.00, they refused. We paid over $1800.00 for this refrigerator that barely made it to 4 years old. I find it very troubling that Whirlpool cares so little about their customers safety that they would not budge one bit to help us unless we paid for everything. Beware of this refrigerator IT IS A FIRE HAZARD! and whirlpool could care less.

Two years ago I bought a Calypso washing machine. Shortly after we brought it home the pump needed to be replaced. Four weeks ago the machine stopped working. We contacted A & E Repair Service through this website. We waited a week for a service tech. He was supposed to be here between 8 and 12 that day. At 12:30 I had to take my husband to the emergency room to get stitches. Fortunately it wasn't serious. I called A & E from the emergency room and was told that the repair tech was there at 12:50 and since I wasn't there we would have to reschedule. It didn't seem to matter to the call center that the tech was outside the appointed window. We finally did speak to the tech himself that day and he was able to come to our house that afternoon when we got home. The tech was fine and I had no problem with him, but the dispatcher was rude. The tech determined we needed a part on the control panel so we waited another almost two weeks for the part to get here. He came and installed the part and left and guess what? The washing machine was not repaired. We waited another week for another (tech who was fabulous) to come out and he determined the pump is broken. So now we have waited 6 days so far for the pump. We received a call on Thursday to schedule an appointment for Friday because the dispatcher said the ups tracking number indicated the part would be delivered Thursday. The part never showed up so we called A & E again and were told the tracking number indicated that ups would deliver the part on July 22. What happened to the first tracking number? We have found A & E dispatchers to be rude and surly every time we have spoken to them. They could not care less about good customer service the only thing they can say is that there is nothing they can do about anything. I grew up with the impression that Whirlpool was a brand I could trust. I was disappointed to learn about the decline in the quality of your products since I've been reading about the Calypso machine recently. Every time I miss work to wait for the tech I lose money. Every time I go to the laundry mat to wash my clothes I spend money I shouldn't have to spend. By now this debacle has cost just over $400.00 in lost wages and over 100.00 in laundry expense. Rest assured that I will never own another Whirlpool product or use A & E Repair Service.

I had bought a Whirlpool Sensation EX fully automatic washing machine an year back. Ever since I bought this machine, we have been having problems with the machine. The service call center gives commitment that the service personnel will visit in a day, but no one visits even after 5 days. Recently we had an issue and after repeated complaints a service personnel came after 7 days of complaint. He repaired something after which there was some smoke that came out of the machine and got completely burnt! We are covered under AMC, and no one from the company is responding to our calls to repair/replace the same. We are thoroughly disgusted with their support and are planning to go to the consumer court to take action against them.

I am just so angry about this brand new $2000 plus combination oven and microwave I could just scream. I have never had occasion to replace one of these, so I had no idea the 'questions' to ask--but bet you would never think to ask this either. "Does the oven make noise while you cook?" No, one would never know to ask this--but now you know. There is a fan that runs the entire time you use this oven. NO, it is not a convection oven. It is a regular oven with what is known as "Accubake." As soon as you turn the oven on, on comes a fan. A fan which not only makes noise but blows hot air out of the top and out of the bottom of the oven. Lovely. After you turn off the oven, the fan continues to blow until the oven is completely cooled off. I am talking OVEN and not MICROWAVE. That I would expect to "hear" - but an oven? Never. I called Whirlpool the 2nd day after installation-they said this is normal and ALL wall ovens now do this. They all have fans. A 'safety feature' for idiots who have left their ovens on and warped their cabinets, etc. Be sure you do not buy a wall oven (or any oven maybe?) without having a demonstration first. Buyer BEWARE. This is one annoying design flaw if ever there was one and I am STUCK STUCK STUCK with what I call the "singing oven." I was forced to give up my other combin. one because the microwave died. I miss it every time I turn this stupid thing on.

The glass top of my JES9800AA slide in electric range broke late April. I contact Jenn Air and was told the part only was under warranty. They told me I had to have the problem "diagnosed" . I paid $68 for a company to come out and tell me the top was broken. The tech ordered the part and scheduled the repair for May 7. May 6 the part had not arrive so I called the repair company. They referred me to Jenn Air. Jenn Air said they would forward my problem to another dept. and would get back with me in 24-48 hours.
48 hrs later I called back and was told the part was on back order until June 6. I asked for quicker response. Was told someone would get back to me in 24-48 hours.
48 hrs later I called back. Was told the "Expedited Team" was still searching for a part. I asked to speak to a supervisor. Customer service rep said well, perhaps another supplier would have the part. Check back in 24-48 hours.
48 hrs later I call and still no part. Mind you, the range is less than 5 years old. I speak to the supervisor who forwards my request to the "exchange" dept.
On May 13th whirlpool calls and offers an exchange of a 2008 equivalent to my range. I agreed thinking I would get a range of equal or better quality. They said I had to pay $305. for the difference? Which I did.
10 days later the range arrives. It does not fit into the same opening. Part of the counter needs removed. The installation company said Whirlpool makes them charge the customer for any additional costs ($120) or my husband could do it. My husband agreed - to my dismay. The range is sitting in the middle of my kitchen. I asked the installer to plug the range in to be sure it worked. The range "arc-ed" when it was plugged in - sparks flew.
He contacted Whirlpool who said they could send a tech out (NO) or replace it in 7-10 days.
I agreed on replacement but have since changed my mind. I just want my money back and have nothing further to do with Jennair, Maytag, Whirlpool. The customer service is horrible. The range the replaced mine with is inferior in quality.
I contacted customer service again and they tell me sorry, but since you agreed to the replacement we will not refund your money. For the past month my family has had to eat out more often than not (there's only so many meals you can microwave), I've missed work for the installation.
I asked the supervisor to speak to his supervisor and he told me no. Can you believe it! He said the line stops here. I asked him if he was the president of whirlpool and he said no. I asked for his supervisor's phone number so that I may proceed with my complaint and he said NO. I am contacting an attorney. Pray for me.
UPDATE: Today is June 12 and I still do not have a range nor a refund to go buy a new range. On May 23 the same representative (who is very nice by the way) from Whirlpool calls and offers me 70% of the purchase price of the original range and a refund of the $305 I had to pay for the “2008 replacement model” She said the credit to my debit card would be within a day or so and they would send me a check for the $1100 and that I would receive it within 7-10 business days.
7 business days later, I call her back and ask where my money is. She had no idea my debit card had not been credited yet and said that as soon as they receive the check, they will forward it to a local rep who will bring it to me when they pick up the new range that arc-ed. I told her the installers took the range with them when it broke. She said, well they will bring it when they pick up your original range. I told her they had taken that too! She had no idea…..
The next day my account was credited the $305. It has been 14 business days and I have yet to see my check.
I have never in my life experienced such lack of respect for your customer! It is going on 7 weeks since I have had a working range. We are not rich, nowhere near it. I have spent hundreds of dollars more than usual at the grocery because I have to buy convenience food, and we have to eat out more than most families – not fancy restaurants, but it all adds up. I am sure I have spent at least $500 more on food than I normally do because of Jenn-Aire’s poor customer service.
Someone please help! What am I to do now? In addition, the $1100. they have offered me is not enough to buy a slide in, down draft range (which is what I had). So because they can’t meet their warranty, I have buy a lower quality range?
I want JennAire to pay for a slide in, downdraft range of my choice (within the same quality range) and to reimburse me for all the extra expense we have incurred because of them. $500 more out of your budget may not be much, but is to ours.
Can anyone help me?

I am writing in reference to my Gas-Oven Range (model# KGSA906PSS00, serial # XR4312386). I purchased my apartment in October 2007. The apartment already had in place the kitchen aid gas-oven range. Upon purchase, we noticed the oven door would not close correctly. It was not properly sealing. I called Kitchen Aid, which then forwarded the service call to A&E appliance service. A&E came and repaired the door, which I paid roughly $300 to fix.

Recently the same problem occurred. The door will NOT close properly. Either the hinges on door were not installed correctly by A&E in October of 07, or the oven has a permanent defect that no service company can fix. A&E sent another repair representative to look at. He saw NO structural damage to oven that would stop the door from closing. He said the only solution was to repair door hinges again, but that I would have pay same amount again. I talked to several supervisors at Kitchen Aid and A&E appliance service, but neither was willing to help me in this frustrating situation. Also, neither could provide me with a general solution to the problem, but insisting that I go forward and have repaired at my expense.

I am asking that either Kitchen Aid or A&E take responsibly here. I will NOT pay for additional service to my over door, nor will I back down from this dispute until justice is served. A&E claims to have a 90 day warranty policy. When they came in October 07, they never made us aware of such a policy and I never agreed or signed to anything of that nature. How should I be responsible for the same problem? What happens if I have A&E repairs again, and then same problem occurs on the 91st day? These are questions that both A&E and Kitchen Aid could not answer. Please do not respond to me about your service/warranty policies once again. You are wasting your time. I am aware of both polices and will not be satisfied until my oven door is repaired, free of charge.

Please advise that the following letter has been sent to both Kitchen Aid and A&E. Also this letter has been CC’d to the following agents: Federal Trade Commission, New Jersey Division on Consumer affairs, Better Business Bureau, Consumer Federation of America, US Consumer Product Safety Commission, and Ask Asa at www.wnbc.com/askasa.

Some - maybe all of wasauna's products do not meet UL or Asni standards. they will sell you the product tell you they will mail you out the certification you need they never send out the proper UL or ansi approval forms which is required by your local city plumbing inspector to accept. Basically they will say anything to sell these products that are made in china and do not meet US standards in many US. cities. I have documents form the state inspectors rejecting their product. Buyer beware these products are not worth the money.

On March 4, 2008, I purchased with bank draft a whirlpool washer and dryer. The washer was not in stock and would be in four weeks. April 04, 2008 I made arrangement to have the washer delivered at a specific location in the city. On delivery date, my daughter, newborn granddaughter and grandson sat in the parking lot for 4.5 hrs. in the hot sum. I finaly phone at 3:00 p.m. to inquire about my delivery and clearly stated that I would wait until 3:30. No courtesty calls, no update for reasons for delay, NOTHING! At 3:45 I arrived at the store and demanded my refund. I was told it would take 7-10 days for the refund to be processed and it would require managerial approval. The next morning, Leons phone and asked if I would pick up my washer at their warehouse and they were willing to give me a $50.00 customer appreciation gift certificate and $100.00 discount on the washer. To date I have not received either. The delivery charge of $50.00 was included in the payment, did not receive reimbursement. When my washer was finally set up at home, it did not workk. I called Leons, customer service replied that that they are not responsible for defective merchandise and I would have to contact Whirlpool about my problem. Whirlpool agreed to replace the defective washer asap and would fax credit note to Leons Customer Service. This was the second week of April 2008. I have made several inquiries with Leons about the credit note, as I am in dire need of a washer. I have left messages and not one call was returned. I swear I will NEVER purchase anything from Leons in Saskatoon and I encouraged my family and friends to do the same.

Whirlpool Gold Model: GS6SHAXML00 (Serial #SP2831725). I bought this refrigerator about 4 years ago after reading good reviews in Consumer Reports about Whirlpool appliances. This refrigerator is not functioning after 4 years and needs major repairs. The Whirpool Service is also not helpful. They do not stock parts and are mostly back ordered. I am completely dissatisfied with Whirpool both its products and service and would not recommend their appliances to anyone based on my experience. Thanks.

Our Whirlpool Washing machine (Model Number: WTW5590SQ0) was brand new in January 2007. Conveniently, it broke just outside of its one year warranty. We called the service number listed on the underside of the washer lid and our bill is $375 to fix the problem. Something about the gear box needs to be replaced. We could get a whole new machine for that price.

We are just a couple, two people doing their normal laundry, rarely even filling to the machine to capacity, so excessive or mis-use was not to blame. This was just a bad product.

customer id GB/C/0508/11967
Washing Machine (sixth sense) has been giving me a problem for the last one year of too much vibrations / shaking when on spin mode. The exact problem is yet to be identified by the service care pers. They have made me change the washing machine wheels 3-4 times. They also tried to tell me that probably the flooring of the house is uneven. The worst happened when recently the service care pers did not even operate the machine and remarked, " the wheels need changing ", he further recommended that the the washing machine be put on a wheel base trolley. WHAT A SOLUTION TO THE PROBLEM ! WAKE UP WHIRLPOOL AND DO SOMETHING. ATLEAST GET SOME TECHNICALLY QUALIFIED PERS IN YOUR SO CALLED SEVICE CARE TEAM.

To Date- 07th Apr 2008
Chief Executive Officer
Whirlpool of India Limited
“Whirpool House”
Plot No- 40, Sector- 44
Gurgaon – 122002
Haryana

Subject- Extreme Dissatisfaction due to Poor Performance of Air Conditioner
Dear Sir,
1. I, Mr Saurabh Priya Singh have been an existing customer of Whirpool India as I bought a H- 65 Washing Machine and a 410 litre Professional series Fridge for my home last year. I work as a Vice President- New Business Initiatives for international Oil & Gas major at Gurgaon.
2. My current ordeal started this month on 22nd April when I decided to buy a 1.5 Tonne Window AC- Platinum model from Whirpool( Invoice No- [protected] dated 25th Apr 2008).
3. I, made a payment of Rs 19150/- via a Bank Draft drawn on ABN AMRO Bank and delivered it personally to your office to Ms Sapna Lohani- Institutional Sales after taking a clearance from her on the price and availability of the product.
4. Thereafter, on the same day evening I was informed that the particular model was not available in the stock and would take 24 hrs to fetch up. I agreed to this delay.
5. I again enquired on 24th Apr on the status of the delivery of my AC but was informed that it would be further delayed. I asked for a speedy delivery of the AC and was assured of the same at the earliest.
6. I again tried to contact Ms Sapna Lohani on 25th Apr for the delivery and she assured me that it would be delivered by 1800 hrs in the evening but since that did not happen and she was not available on the telephone and in the absence of any news of my AC proceeded to speak to your Call Centre on Telephone No- 011- [protected].
7. I narrated the whole issue to the Customer Executive on line but he expressed his inability to do anything on the matter and asked me to get in touch with whoever had assured me of the delivery of the AC to me. I asked him for his Seat number and full name which he declined to divulge. I asked him to get me to speak to the Shift Supervisor/ Manager in the absence of any resolution at his end. He declined that their was no one who could speak to me but after my repeated insistence he said that someone would call me back in 1 hr time. I insisted on speaking to someone right away and he then told me that I would get a call in ½ an hour.
8. I then got a call from Mr Manish- Manager, Call Center and I narrated the whole incident to him and asked for arranging the delivery of my AC immediately. I then got a call from the C& FA agent after 1 hour who told me that he would deliver the AC only on 26th Apr as their was a delay in their unloading the shipment on 25th Apr.
9. I asked for an immediate delivery as more than 96 hours had elapsed since I paid the money but all that I had been delivered were false assurances and at best indifferent attitude from all the people I interacted with in this time.
10. I then spoke to Ms Sapna Lohani and she said that it could only be delivered on 26th Apr but after a lot of persistence she agreed to a delivery on 25th Apr by 2100 hrs and a commitment that the same would be fitted at my residence on the following day by 1100 hrs.
11. The fitment did not happen as I had anticipated and I again had to call Ms Sapna and Mr Manish who informed me that the fitment would now happen by 1700 hrs that day. To me as a customer, I was deeply disappointed by this callous behavior but in the absence of any choice, requested that it may be done at the earliest.
12. The fitment was done at 1500 hrs and to my surprise and bewilderment, the AC after installation was having noise levels much above my expectations. The guys who were sent for the installation assured me that gradually the noise would settle down in a couple of days.
13. The noise did not settle down and since then I have tried calling the Customer Care No- 011-[protected] many times but have not been able to speak to anyone as there is a pre- recorded message that keeps playing stating that all the executives are busy and I should send a SMS on 58558 and somebody would get back to me.
14. Sir, no one has called me since and I am deeply anguished and exasperated by now. I feel that I have not bought an AC but have bought a problem. The AC continues to make too much of noise and I regret having bought it.
15. I do not expect this kind of a product and this kind of deficient and callous service from a company and brand like Whirpool. On my part, I proceeded to buy the Top of the Line Platinum AC in your product line- up in the hope of getting a world class product but what I have got instead is a product that has left me dejected, frustrated with a feeling of being short changed.
16. In the light of the above, I request you to kindly refund my money at the earliest as I no longer wish to have any dealings with Whirlpool or use its products that fall terribly short of any reasonable expectations of performance.

Keeping in view the above facts, I demand that this particular piece should be “Taken Back immediately and my Money Refunded” to maintain the reputation of the company as well as keeping a customer’s faith in Whirpool intact. I hope, we can settle the issue amicably and I shall not be compelled to take the matter further.

Yours truly,

(Saurabh Singh)
Mobile No- [protected]
Flat No- 1051, Skylark Society
Plot No-35, Sector- 6
Dwarka- 110075
Delhi

We had bought whirlpool washing machine 6 month and was satisfied with the performance of the machine as well as the service of the company.
Then seeing this performance we bought another whirlpool product i.e airconditioner of latest MPFI elite model.
after purchasing, the product was not working properly, then we complaint to the nearest complaint centre regarding the problem.
No action was taken, inspite of 1year gurantee.
we hope an action will be taken against the poor service of the company.

I had purchased one fridge 180 ltrs. from m/s. zen international (whirlpool dealer)., paravoor., kollam, kerala.

Since I purchased same day I had problem the fridge was not working. I reported the compalaint to the dealer he came after 2 days, they carried the fridge after 3 days they brought the fridge back to my home after running for 1 hr. it had a breakdown. again the complaint was reporteed. after 3 days they came and took away the fridge for repair.

After I purchase in 5-6 days there was a problem I requested them to replace and give me a new piece. reqret to state that the dealer and supplier did't
respond to my complaint.

I had a bad experience I purchased and paid for the same and on to date the fridge is lying at service station. I am suffering.

I have a Whirlpool Genius Refrigerator (180Ltr - Single door, Whirlpool Premium) which is about 2.5 years old. about 10 days back, suddenly the Door of the fridge broke as the bottom of the door gave away and the door tilted under its weight. This is a new thing for me since we had a 175Ltr Kelvinator Fridge at home for >10years and I've never even heard of such a bizzare thing as the door of the fridge crumpling down! (Is America's no. 1 Home Appliance Co. so pathetic in their product design?).

Anyway, I promply called up the Whirlpool service centre in Bangalore (+91-80-[protected]) and they assured me that someone would come the next day (since their service people work from 2pm to 6pm) and see the fridge. I requested them to send someone earlier as its summer time and without a door we can't use the fridge. Next day noone came and then I had to check with the service centre again. I asked them for their superiors no. and they asked me to contact Ravi (+91-[protected]). I checked with Ravi and asked him to send the service person. After repeated followups, finally the service person came to my house in the evening (or Thurday). At that time I was not a home and the serviceperson told my wife that the door would require a plastic spare part to be fitted at the bottom since the old one had cracked. Since he didn't have the spare with him, he told my wife that he'd be coming back with spares the next day.

The next day when we didn't hear from anyone from the company, I checked with the Service Person (+91-[protected]) who cited lack of spares as the reason for not contacting me. I was quite surprised that a World class company (or so they say) like Whirlpool would not even have spares in Bangalore! (and we're not even talking about some unknown town in remote State here).

I checked with the customer care who could not give any proper response. Then I checked with Ravi, and he told me that spares would be available next Monday (21st Apr). I waited patiently on Monday for any update but didn't get any information. Next day I checked with Ravi and I was told that spares are not available and they'd be coming by the weekend. I asked him to provide me with contact of some senior person or a contact in plant as I needed the spare urgently. I even suggested that he could put me in contact with the plant and if required I'd get the spares couriered to my place at my cost. Even than he didn't give me any leads.

Even Friday came and when I checked again Ravi told me that spares are not available with the company (since 10 days!) and it'd come by Monday.

I tried contacting Ravi 2-3 times yesterday (Monday) but his mobile was busy. However I already know that he's least bothered about the customers as in last 1 week i'v called him at least 20 times and he's told me that he'd give me an update, but till now he's not even bothered to save my number in his phone (so everytime I call up, we start fresh from the introduction onwards).

I have even written to Whirlpool regarding this problem last Friday, but till date I've not received any response. I have written to them again but I don't expect any response to be coming from their side soon.
I would strongly advise people to stay away from Whirlpool brand white goods as the state of Service Support is pathetic! (In contrast, Samsung person provided quite proactive support for my washing machine when one of their dealers was not providing me the delivery on time!). I believe they have spent all the money on Celebrity couples and are not left with any money for customer support or improvement of the quality of goods!

sir
I have purchage a refrigirater mastermind 300 in october 2007.Ther is complaint in indicator box which control the refigaretionon 19th march 2008.My refrigiratore is under warrenty for 5 years.I have ask so many time by telephone.But no repply till date.Please take attantion and do it intime.
yours
cb singh
20/144 Indra Nagar Lucknow u.p.
INDIA.
Tel. No. [protected]
Mob.No. 91 [protected].

I bought a Microwave oven (Sl.No: WG07122324) on 19th, Apr, 2008 from GALAXY, DwarakaNagar, Visakhapatnam. No one came for demonstration of the product till 6 days from the date of purchase, at last they came on 24th, Apr after several requests on phone for a week. and The demonstration engineer doesn't know even the operation of the product, i had to explain him. The product has a problem with its door lock, it is not turned on unless the door closed with much force such a way that the whole machine shakes and the cabinet has a bend and sounds heavily for vibrations. The way engineer responded to these problems is ridiculous, he said that these are not at all the problems of the product and he did not care us when we ask for replcement. Finally I am regretting for choosing wrong company (Whirlpool).

This is to inform you that I had horrendous time with whirlpool customer care and this the worst ever customer service I have ever received for any product I can think off. I have been chasing the customer care for more than 7 days now to fix the issue for my a/c and there is absoutley no response. I am very furstrated and also planning to a lodge a complaint with consumer court india. Whirlpool can subtract one customer from their customer base because I would never buy any whirlpool product.