Kalorik
reviews and complaints

I ordered an air fryer on October 22. On November 4, I got an email with tracking information for the product shipment. My order has been "pending" shipment since that day. I have reached out to Kalorik via every method possible, even by calling them, to no avail. The only response I have ever gotten was a Twitter DM saying they were looking into it and passing my concerns on to the customer happiness team who would get back to me within 48 hours. Since the first time I got that canned message it's literally been more than 480 hours. Essentially, they took my money, and now I have absolutely no recourse because no one from this company ever gets back to me no matter how many times they claim they will.

I received my order after nearly 6-8 weeks. Terribly slow responses to inquires from customer service for updates. Their 800 number is essentially worthless as it does not allow customer to speak to anyone and repeats recordings. The extreme delay in delivery for kitchen utensils was frustrating, disappointing and unfair to customers. A delay due to covid is one thing yet the commercials or their website mention nothing of it including at the time of placing order and commercials disclosures. Beyond Disappointing. I was excited about this product yet after such a terrible experience with something as simple as kitchen utensils, wasn't worth the time or effort. I would never order from this company again or recommend others to do so.

Do not order from this company if you are in Canada. When you order their product they do not tell you that additional USD shipping charges will be added after you have approved payment or that customs charges will be applied and must be paid before product will be delivered. Same day request to cancel the order was ignored by company. Took multiple tries to get them to refund original purchase cost. Refused delivery of product, but because company has refused the return of the product, which is sitting in a UPS Canada warehouse, UPS Canada is insisting on collecting customs and brokerage charges and has said if I do not pay, they will send the bill to collections. Called UPS and they said they cannot cancel the customs charges unless and until company accepts the return. No answer from company to my email last week requesting them to accept the return

I placed an order for Spurtles based on the TV ad, "Very Small Spurtles". This was a Christmas gift for my son's in-laws, I couldn't give this to my grandson to play with, they were so small. Customer service is the world's worst customer services EVER. I had to call customer service two times, the first time the young man hung up on me after I waited 30 minutes on hold to get someone on the phone. The second time the young man I got on the phone was so annoying, he was making all kinds of sounds, it was liked he didn't want to be bothered with me, and what I had to say, "I asked him if he was alright". He was so annoying, he kept asking me the same questions over and over again. HORRIBLE! If I could give Kalorik five negative starts I would. The Spurtles are very very small, I sent the product back to Kalorik and Kalorik have received their product, but I haven't received my refund. Please stay away from this company.

I placed my order with te manufacturer of the Maxx Air Fryer Oven thinking a direct order would be better and faster than the store. Especially since stores had back orders. Boy was I wrong. I placed the order on December 14. It is now January 4. I am not able to get through to the company when I call. When I did get through a week and a half ago I was told a supervisor would call me back within 48 hours. I still have not received that call. I have messaged through email with no response and through Face Book Messenger with no or little response. They have a 30 day return policy from date of purchase. Is this their way of making sure you are not able to return items? If I recieve it 30 days after I purchase it then it is a void policy? My order is throught the website with order number #14488 which is showing paid and fullfiled but has no tracking information. I just want the item I paid for or a refund so I can go elswhere to puchase a similar product.

They really need to improve the customer service tools. I placed an order for spurtles based on the TV ad. The actual order process was seamless. However, I never received an email confirmation or tracking number. After a week, when I noticed that my bank account had been charged, I went to the website where I had placed the order *** to do an order search. The order search function took me to a different website (kalorik.com). I entered the info requested for the search, but my order was not found. I then placed a call to the number on the kalorik website. The call did not connect, but a recording said "good-bye". I called again, same response. Then I sent an email to the support email listed on the website with a request (demand) to get a reply within 24 hours. I did receive an email auto- reply that included a different customer support phone number. I called this new number and was able to speak with a live person who was able to track my order. Coincidentally, my order was delivered that day. A bit of a rough experience, but thankful that the order was received.

I purchased two Kalorik pizza ovens from Sur La Table. They both stopped working within a few months of purchasing the items. I immediately contacted Kalorik's customer service because they offered a one year warranty. After multiple attempts to contact them, I was told that I would receive a Kalorik store credit and to provide proof of purchase. I sent them a copy of my Sur La Table receipt. I never heard back so I reached out again multiple times via phone and email. When I finally heard back I was told that they needed video evidence of the items. I took a video of the pizza ovens. Then I was told that because I didn't send pictures they couldn't issue a refund. I have been round and round with them wasting too much time to attempt to get my money back. I have had these clunky, broken pieces of metal in my house for over a year now trying to get a refund based on a warranty provided by Kalorik. I have finally given up that I will ever receive any type of adequate customer service or a refund for the *** products that I purchased. I would warn everyone to steer clear of this brand since they don't care about their customers or the quality of the products they sell.

I am EXTREMELY ANGRY! I cannot believe a company can be in business, advertise on TV, and sell ANY product with how they conduct business! I ordered 2 sets for Christmas, NEVER received to date. I ordered them beginning of December and received an email on 12/12 stating high demand, delay in shipping and that it would ship in 1-2 weeks as well as I would receive an email letting me know once it is shipped. I have NOTHING and it has been over a month. I paid for priority shipping so I would guarantee a delivery in time for Christmas. I too, call and email and get hung up on and no responses. I will be trying to see if I can report this higher and pull there ability to advertise on TV if I can. What a waste, especially with an economy as it is now. It is not like everyone has a ton of money on the side to waste. A company that cannot offer ANY service should not be in business. If I ever get my order and I only get 1 set and nothing else, I will seriously try and take further action. Maybe small claims court due to the terrible reviews I see and reports with the Complaintsboard.com and no one has addressed any review that I can see so I guess they do not care! Get your act together or cease business. You suck!

Don't order this oven. I have had a Cuisinart oven air fryer for 3 years and it is fantastic but I wanted a little more so I ordered my oven from Kalorik direct on December 24. My problems began right there. I should have stayed with the Cuisinart. I asked for the 4 equal payments but was charged for the whole oven. I paid for expedited shipping and did not receive the oven for over 2 weeks. I also asked for an order confirmation and for proof of purchase but was only provided with a tracking number. I am still waiting for the shipping charge refund and it is the end of January. I cooked with the oven and the food burned on the outside and was raw inside. The oven doors don't seal. There are gaps which let the heat out. How can an oven cook properly when the doors don't seal. I tried the rotisserie and the post kept popping out of the bracket. I tried the steak tray oven did not stay hot enough for proper searing of the meat. I tried the air fryer. My chicken stuck to the cheap flimsy basket and did not get crispy. My other oven had no problems with the same chicken. This oven is flimsy and of poor quality. It reminds me of a child's easy bake oven the quality is so poor. Called Kaloric explained what was happening and wanted to return oven. I was told to call them with a tracking #. I was refused a return # and told I had to pay the return shipping. After insisting I was provided a return #. The total cost to ship the unit back was $91.00. So there is no money back guarantee the cost is $91. No don't purchase this product.

I purchased a Kalorik air fryer. They advertise a one year limited warranty but failed to disclose that it doesn't cover return shipping at the time of sale. My first two months of use were fine, but this broke very quickly. The start stop button malfunctioned two months in. I have seen other buyers who had this problem. The first thing to know is that there's an existing design flaw with this unit that will likely render it useless quickly. The other thing is that the "limited warranty" terms are not disclosed upfront and the limitation is that they expect you to pay for return shipping. This is a large countertop appliance and that will be costly. This leaves me in a position where I have to decide if it's worth throwing good money after bad for what may be just another two months of air fried goodies. I suggest you spend your money elsewhere so you don't have to make this decision!Kalorik customer service is terrible. I would advise you against buying Kalorik products, this one was poorly designed and Kalorik didn't take adequate responsibility for that. They obfuscated their poor warranty terms on the item page by not disclosing that the buyer is responsible for return shipping upfront. They referred me to the terms on their warranty card, but as that was only disclosed in the box, that means that I already had this big brick to ship back by the time I had that information in front of me! Not worth the gamble! After reading many reviews it's clear that this model has many severe issues, some of them are very dangerous! After digging deeper in the reviews on their website they are burying and removing negative reviews. There were multiple complaints about this practice. Kalorik is making unsafe and poorly made products and scrubbing reviews to mislead customers.

I purchased the Kalorik Maxx oven as seen on the infomercial. I paid $199.96. I got the oven and upon plugging it in and trying to use it after the initial set up, the oven constantly blew the fuses in my kitchen. Since, I realized I never received an email confirmation or had any paperwork with the order number on it. I called and spoke with a CSR and she provided that number and said I had to do the return online thru their site. When I tried to use their website, the order # provided did not work. I called them back and got a few emails back and forth with instructions on what to do. They wanted my name, which they already have, they wanted my address which they already have, and they wanted my phone number, which they already have. Seems shady. After days of waiting on a response via email, I called again and got another CSR. His instructions were to cut the cord and take a picture. Seems shady. He refused to issue me a shipping label for me to return the product. He said the only way they will issue a refund is they must have a picture of the cut cord. When I asked for the instructions in writing, he refused. I said to him, what's to keep you guys from blaming me saying I cut the cord and then you turn around and not issue a refund? He informed me that that's the way they do business. I asked to speak with his manager and he said he would have to place me on hold and get his manager. He never put me on hold. I could hear him breathing on my end of the phone and he purposely waited a couple of minutes and came back and said his manager wasn't available and would have to call me. I don't expect a call back. This is a shady company. Thankfully I purchased this product with my credit card and they are issuing my money back and going after Kalorik to get their money back.

This company is a fraud. Do not purchase from them. They will not provide me with my refund after purchasing a very weak appliance. Here are three of their responses: Kalorik Customer Service Team Feb 14, 2022, 12:25 PM (9 days ago) to me Hello, Thank you for getting in contact with us. In regards to your case (redacted), your claim has been escalated to HQ. Please allow us between 7 to 10 business days from today to process your claim and for your refund to be reflected in your bank statement If you have any questions feel free to get in contact with us again. We look forward to assisting you. Thank you for choosing Kalorik! Have a really nice day! Thank you! PC Kalorik Customer Service Team Feb 19, 2022, 5:06 PM (4 days ago) to me Hello, Thank you for reaching out to us. We apologize for the inconvenience and are more than glad to assist you with this situation. Currently, the refund is taking a little bit longer than it should due to the high demand that we are having, we kindly ask you to please allow up from 1 to 2 weeks for the full refund, the issue has been escalated already to the accountant department. If you have any other questions feel free to get in contact with us again. We look forward to a Kalorik Customer Service Team 10:28 AM (6 hours ago) to me Hello, Thank you for getting in contact with us. We are sorry for the delay in our response to your issue, we are currently experiencing a reduced staff due to covid, and our process is taking longer than usual. We have requested our accounting department to revise your claim for the refund to be issued. We will let you know as soon as we have any updates on your case. We appreciate your patience and understanding. If you have any questions feel free to get in contact with us again. We look forward to assisting you. Thank you for choosing Kalorik! Have a really nice day! Thank you! PC Thank you

I ordered a robovac on November 12. Upon receipt of the item and fully charging per instruction, the vacuum will not stay on longer than 5-10 minutes then shuts off. I tried every means available to contact Kalorik customer service to initiate a return per their online return policy. For over two weeks I have called the customer service line, left messages, stayed on hold until the system timed out and sent me to voicemail, I have selected different prompts for billing, payment, spurdles, etc in addition to the customer service option 2 and all options lead to the same queue where no one ever picks up, answers or returns messages. I have called morning, noon and late afternoon and the same no one answers and no one returns voicemails. I have also sent emails directly and through their web platform contact us page and received confirmation stating that someone would get back to me in 48-72 business hours and no one ever responds. I have all the emails receipt and confirmations and to this day no one has responded. I have a defective, non working item. I did not order a refurbished or used item. I t was supposed to be new. I followed the appropriate return instructions which state to contact customer service to initiate a return, yet there is no customer service because all avenues of communication lead to no one responding. This company has my money and I have a product that does not work and they are refusing to return my requests for a return which were made and documented well before their return policy. AS a result I have been advised to send the item back despite their lack of response to initiate the return, pay for return shipping which I have done and to this day I am still waiting for someone to contact me, and go through my financial institution to remedy this. This is the worst company I have ever dealt with. Bad business practice and ethics, non existent customer service and then ignores and never responds to emails or messages. I will pay more money in the future to deal with an ethical, professional and responsive business. There are many businesses operating at slower rates due to the current pandemic and then holiday rush but never have I called, emailed and left messages for a company for over two weeks about a non working defective product and no one responds. Something appears seriously wrong.

I ordered a Max Air Fryer for my mother as a gift. Order Number: *** Product Sku: MX199B4B total from Kalorik on 12/21 at 12:01 am. The purchase price was for $49.99 down and $49.99 for 3 more months. As you can see above I received the product late even after I kept contacting both Kalorik and UPS for many attempts to see what happened to my package, the representative for Kalorik told me I have to contact UPS about the issue, finally after several attempts UPS told me that the product had the wrong address due to the address sticker being rubbed off. When the product finally arrived I opened the package and noticed some sort of small black paint chips smeared inside the box. When I opened the box further I noticed that one of the pans was damaged with paint chips of coating crumbling off it also when I unboxed the air fryer the doors of it didn't close all the way, my thoughts where at this point that it may have been used. After that I started calling Kalorik several times, the first attempt was about the paint chips coming off one of the pans and the doors on the fryer not closing, the representative I spoke to was a young lady who I mentioned one of the pans being damaged and she told me to just use lemon juice and soap to clean it but I never asked her that, all I wanted is for the fryer to be returned for an exchange. She told me I would receive a replacement since it was within the time limit of returns, then I asked her for a confirmation number and she told me to hold on for a minute but then the phone hung up i also never received the confirmation number she promised me. When I tried calling back to customer service they where closed for the day. I called back a few days later and spoke to a man who was another representative and explained to him the same thing, that we would like an replacement, he told us to hold on and yet again we waited very long on the phone almost a half an hour before the phone just hung up again. So I decided to contact them by email and they told me i have to send them a recite of proof of purchase via email, i contacted them again but by phone letting them know that I don't have a camera, printer or scanner to send them a copy of proof of purchase for a return. When we asked for a return this time the guy on the phone said it was out of the time limit and we had to pay about $50 for a return even after explaining to him that the product took too long to arrive and that took up most of the time limit also it seeming as though it was used. We came to the decision to just return the item for a refund but the representative said it would cost us around $50 to return it, while where still letting him know that the product being damaged and the wait time on the product being no fault of our own. To make a long story short he said what he could do is give us a company credit which means that I can buy anything in the companies store up to the total amount ordered for the air fryer, I didn't want that but he said that's the only option I have. He said in 5-7 business days someone would e-mail me on what to do next, I asked him what that is and he said the next step would be to cut the wire off the air fryer that we have and give them a photo of the cord being cut by phone just in case it won't be used anymore. I never cut the wire but decided to check go to Complaintsboard.com website to see the grade and ratings of this company and was shocked to find out that I'm not the only one having any problems with this company. What I would like is an apology and is the full total that I paid for the Maxx Air Fryer refunded back to me.

I purchased a Kalorik Maxx 26-qt. Air Oven Grill directly from Kalorik.com. After approx. 30 days, We noticed our food wasn't being fully cooked at the oven preset time and temperatures. I proceeded to test each of the oven settings using an oven-safe thermometer and found that after 20 min. of cook time, re: the Steak setting which was supposed to cook at 500*F, the oven temp was inconsistent and varied between 420 - 450*F, but never exceeded a max temp of 450*F. The Bake and Pizza settings were also inconsistent, and the cooking temps varied throughout a single 30-min. cooking cycle by as much as 75*F below the preset cooking temp for each setting. Also, regardless of the selected preset (Air Fry, Roast, Bake, Toast, etc.), our food would burn on one side if you did not turn the food 180 degrees halfway through the cooking cycle. Apparently, Kalorik knew about this glitch and included specific directions in their product manual to be sure and "turn your food halfway through the cooking process". Personally, I prefer an oven that cooks my food 100% all the way through from beginning to end after you place it in the oven without having to remember and check on, and turn my food halfway through the cook cycle.. When I contacted Kalorik Customer Service by phone approximately 45 days later, I was sent a prepaid return label to send the oven back for testing, along with pictures and a video of the described issue. I was also informed that once their product support team received the defective oven, they would proceed with product testing to verify my claim, and they would: 1) send a replacement, 2) repair the oven and return it, or 3) return the original oven and charge me for the return shipping cost if they found nothing wrong. Approximately 3 weeks later after shipping the oven back and zero communication regarding my warranty claim status, I contacted customer service by phone for an update. I was informed they were sending me a replacement oven with no further details, and the agent had no knowledge of any so-called "product testing" to confirm defects under a warranty claim. At that point, I requested a full refund because while waiting for the outcome of my warranty claim, we had since purchased a Ninja Foodie XL Air Oven and Grill and preferred it much better to the Kalorik, especially because it doesn't burn our food halfway through the cooking process. The customer service agent then informed me I was past the 30-day window for reporting my issue to receive my money back, and my only option was to accept the replacement oven. I asked if I could return the replacement oven for a refund, and was also told no. The agent proceeded to tell me if I didn't want to keep the replacement oven, that I could "sell it to somebody." When I asked to speak with a manager, I was told I was already speaking with a supervisor. When I politely repeated my request, I was told "if I wanted to speak to a manager, I could release the call." The customer service agent then proceeded to repeat himself three times, then hung up on me. I called back a second time and spoke to a different agent, and explain my situation including the previous rude agent and being hung up on, the 2nd agen Took my name and information and informed me a manager would call me back before 5 PM that day. He also advised that the manager would tell me the same thing, that I was outside the 30 day moneyback guarantee window. At the moment, I am looking into options into possibly filing a merchant dispute with my credit card company that I used to purchase the oven, or possibly returning the oven to one of the many local stores that sells Kalorik ovens in exchange for a store credit.

I ordered the Kalorik Maxx air fryer on 03/18 received an email confirmation on 03/22 that it had shipped. I was out of state when it was delivered, when I returned home on 03/26... I immediately opened the package as I was excited to use it and make a rotisserie chicken. Needless to say I was a little disappointed as the spit would only turn 1/2 way and reverse then the one side of the spit would fall out of the track. I thought it was maybe because the chicken was too big, so I tried a smaller chicken... same problem. Then the light blew out in less than 2mo of use. I called the company, 05/11, and spoke with a CS agent explained the issue and I requested a return label be emailed so I could return the defective unit. The agent requested a video of what was going on so he could request a warranty replacement and he promised to email the return label. I sent 4 emails as the video file was too large for one, email was sent the same day 05/11, I expected to hear something in regards to my replacement being shipped out but NEVER heard from them. On 05/18 I called Kalorik again, this time the agent retrieved the emails where I sent the video, he stated he was requesting the warranty replacement and I would have it within 7-10 business days, I asked again for a return label to send the defective unit back and asked if I needed to return it before I received the replacement, he stated it was up to me, I could send it before or I could wait until I received the replacement. That call dropped and I had to call back, this time the agent reassured me that the warranty request had been submitted... call also dropped! Third time I called back the agent restated the same things the previous agents had stated but he added one little phrase, "once the defective unit is received and the warehouse inspects it we'll issue you a replacement"... this had me question what he said as from what he stated and then that phrase contradicted his previous statements... when I questioned him he became very RUDE, so much so that I advised him I NO LONGER wanted a replacement but a refund! He became even more rude about how he handled the call and situation and told me I would have to still wait for my refund, I simply told him I would contact my financial institution about the situation and get them to handle my refund! He replied we'll see about that, I told him yes we would and hung up. I contacted my financial institute the minute I hung up with Kalorik, I filed a claim with them on 05/18. My financial institute opened an investigation and finalized the claim on 08/13, now have you during the entire time it took for the investigation I NEVER heard from Kalorik nor did I receive the return shipping labels I had requested or any other communication from the company. Then I started receiving emails from their billing team with threats of collections, the first one came in on 08/17... I immediately called the company and reported the issue had been resolved by my financial institute and they needed to quit sending me threatening emails, the agent I spoke with advised they would handle the issue. I requested they send me a resolution email stating that it had been handled, surprise surprise surprise, I NEVER received that email. Then on 10/16 I received another email now advising me to return the unit as I was now 120+ days delinquent and since I had quit paying for the unit I now needed to return it. I replied to them and not only advised them to quit emailing me threats and requesting money or the unit as it had been disposed of once the investigation was finalized and they never sent me the requested labels. I also advised that I would be contacting an attorney due to their harassing business tactics. I also filed complaints with the AG and FTC

I placed my order on 12-15 for a Maxx air fryer. Money was taken out of my accounts the next day. Repeated calls, texts chats went unanswered On 12-15 I placed and order for kalorik The Maxx air fryer oven, 26 quart, priced at $199.96 and had a Welcome 756QVS2C discount totalling $169.97. My order was confirmed XXXXX. The following day they took $169.97 out of my account. 12-19 sent a message, will I receive my order for Christmas. 12-23 sent another message what is taking so long to ship this item. 12-23 sent message this order will not be here for Christmas. I need to cancel as I am moving out of state and I will not be here to receive the package. 12-28 I sent another message stating my move and need to change the address. I sent another message stating I never saw any business that did not reply to their customers etc and this was bad business. Some how this is no longer in my e-mails. They sent Automatic replies each time from customer service stating high volume there could be a delay, it could take 48 to 72 hours for a reply and they looked forward to assisting me. I never received a reply then nor did I ever receive a reply when I called and left messages. I tried a different line and it said it was no longer available. I started chats January 11as they got my attention and again no one to respond to. They sent it to customer service and again no reply. I tried on January 11 to activate my customer account, put in the info and it says press activate to activate and nothing. Go to shop online and it will activate again nothing. 12-26 i received a message that my order is on the way. Track shipment delivery status and you can't track it. Try with Track with track shop It suggests. So you install this and nothing. I tried everything possible and you can not reach any human. Very frustrating. I hope to get my money back at this point as this is not good customer service and definitely feel scammed.

Food slicer damaged part. Kalorik customer service phone line not responding to my voice messages. I have purchased a Kalorik Mod. AS 45493 S food slicer through Walmart online shopping on Aug.15/20. On Aug 24 it arrived at the store where I picked it up on same date. I unboxed it Sept. 3 to find the plastic safety "pusher with thumb guard (part a) was broken.I may have (but doubtedly expect) broken it while unpacking without noticing. Walmart informed me I should contact Kalorik directly. I phoned Kalorik on Sept. 4 only to hear automated message "Due to Stat Holiday we are currently closed until Tues. Sept. 8... but it's only Friday morning, the Stat isn't until Monday! I left a brief description of the issue, my name, telephone# & reference to my order#. After receiving no reply, I called back several times and upon receiving messages "Due to high volumes in calls..."). I left at least 2 more voice mail messages throughout the week for Kalorik to return my calls, only to find them not responding. Regardless of my breaking the part or not, I am willing to pay for it's replacement however I cannot find parts for this model anywhere online. Hopefully they respond to this complaint & provide information as to where I can find this part and future replacement parts as I do not wish to continue using the slicer with my makeshift safety guard. In regards to my delayed complaint, I had totally given up on any resolution until today. After watching an infomercial for Kalorik Maxx Air Oven I was tempted to purchase a total of 7 ovens for Christmas gifts. This led me to your website and upon reading other consumer complaints on various Kalorik customer service issues, I have decided to put in my two cents. The slicer I had purchased, as well as the oven in infomercial seem to be a well designed and good quality for the price product. Why does Kalorik seem to be such a fly-by-night company? The oven would make a great gift!

Hello, their air fryer products are terrible, they do NOT last more than 1 year of normal household use. The 1st air fryer was purchased from Kohls.com on April 4, about 10-11 months of use, the air fryer temperture drops on its own (it will go from 450 degrees down to 150 degrees all on it's own in the middle of coooking). Customers service said due to Covid-19, I don't need to send it in for repairs, and they will issue me site credit. I used that credit to buy another Kalorik air fryer, as I don't want to run into the same issue. I purchsed the Kalorik 22 quart air fryer, it was shipped out to me on May 25, and I received it about a week later. In the 1st week of October , I noticed the air fryer would run and then it would stop. Now, it would not run at all, meaning the air fryer does not heat up. I have used it for less than 5 months, so that's was very disappointing. I contacted customer service again, they wanted pictures of the air fryer and a video of the issue. I took a video of me turing on the airy fryerturning the knobs at the highest temperature and setting a timer. The timer would run, and I touched the top for the air fryer with a piece of paper to prove that it does NOT get hot. After reviewing my complaint, Kalorik denied my warrany. This is their response in email: Hello ***, Thank you for contacting us. We truly sorry for the inconvenience. The 1-year warranty is from the original order date and we noticed that your purchase was made on April 04, so unfortunately, we are unable to proceed with the warranty. We apologize for any inconvenience this may cause you. If you have any questions, feel free to get in contact with us again. We look forward to assisting you. Thank you for choosing Kalorik! Have a really nice day! Thank you, Av It doesn't make sense to me why they are using the warranty start date of April 4 for the air fryer that was shipped out to me on May 25. Please help. Regard

I placed an order for the Maxx Air Fryer Oven on 11/XX X:XXpm order #FXXXXXXXA1. On 12/7 I got an email with the tracking information with ups. This oven was an anniversary gift. They say it shipped on 12/10. It was sent UPS ground with tracking #1ZW4133YXXXXXXXXXX. When you track this at UPS it states that the label was created on 12/7 at 4:02 pm. I call and get cut off, and I email them and get a response when they feel like responding. The last response I got by email, I was told by Iveliz Rosado on Wed, Dec 23, 2020, 2:33 PM (12 days ago) to me ***, I apologize for the delayed response. Your order is currently being fulfilled and is expected to ship today. Regards, We appreciate your business and look forward to assisting you! At this time, due to higher than normal volume, there may be a slight delay in turn-around time from our Customer Service team. Please note, we will respond to your inquiry between 48 - 72 hours. We appreciate your business and value your patience & understanding at this time. Dec 28, 2020, 5:14 PM (7 days ago) to Iveliz Thank you for the update. I have been checking and I am still not seeing on the UPS website that the tracking has been updated. It still shows only the label was created on 12/7. I would like for you to give me daily updates on my order. Have a very wonderful day! Thank you, *** XXX-XXX-XXXX Sent: Tuesday, December 15, XXXX X:XX PM To: Kalorik Customer Service Team Subject: Re: Your MAXX Air Fryer Oven package is on the way! Can you tell me when my Maxx oven is going to be delivered? It has not even arrived at the UPS facility according to the tracking information. Have a very wonderful day! Thank you, *** XXX-XXX-XXXX Today I called and spoke with *** about answering a question before I purchase and I ask where my item was. She informed me they all shipped on 12/21. I ask her to take my number and have her boss call me. I still have not received a call yet.

Spurtle products are not quality I was expecting. Have been trying to return for weeks, need instructions and want full refund. 9/4 Order # *** for two 4-pc Spurtle sets plus one 2-pc Resting Tray set, all Natural Wood finish. Two weeks later (approx 9/20) received the 4-pc sets but not the 2-pc set which finally arrived 10/18 after trying to call Customer Service and sending an email inquiry on 10/6. Of all 10 items, the quality of half of them is not acceptable, particularly since intended as gifts. I tried to call Customer Service, again my call was disconnected after one ring. This happened several times (different days & times) so 10/21 I emailed asking for return instructions. I received an auto-reply indicating there would be an actual response within 48-72 hours. I am still waiting! I was already uncomfortable that the boxes showed products were made in China which for some reason I was not expecting probably based on the ***'s Kitchen infomercial & advertisements. This fact, funky quality of products, plus lack of response to phone & emails make me question the company's credibility and I am now anxious whether I will ever receive a refund when I finally have instructions to send the return. Originally I thought I might be able to exchange or perhaps keep some/return some of the items. This is no longer the case, I just want return instructions ASAP so I can get refunded $52.95. It should be noted that the inconsistent quality of the products received is very noticeable and quite disappointing! It's not just the wide range of wood tones within a "set" but the level of sanding and final conditioning of some pieces. There are actually "splinters" between cutouts and the piece is raw (meaning porous) wood on some, others are acceptable so the difference is obvious. Would like refund credited to my Visa ending *** I can scan & send copies of emails & receipts if necessary but at this point feel I have spent more than enough time trying to resolve this issue.

Product Issue, Delivery Issue, Customer Service Representative hanging up on this Customer, Managers, never returning phone calls to discuss issues. I purchased the Kalorik Air Fryer on January 17, .2021, Purchase for 4 payments of $49.99. Date item was received was January 25,2021 Calls were made (1.888.525.6745) to the company on the delivery date because the boxes that the item came in & delivered were both busted. The Air Fryer had dents in it, the doors of the Air Fryer were uneven & would not close properly. I tried to call the Customer Service , left a message requesting a call back at 10:47a.m.again @ 11:01 a.m., 11:05 a.m., but to no avail. I then called the other # 1.800.260.7255 they provided on 1.26.21 @246 P.M., & 2:55P.M. & again on 1:27:21 no response. When I called that was used to place an order I spoke with the Customer Service Representative who was very kind & advised her of the issues that I was experiencing & was very frustrated. She advised me that I was not the only caller that was having issues as well. The representative also advised that she had tried to contacted the manager to advised them of what was going on, she express that she was not able to reach anyone. I decided then that I wanted them to send me a return postage so this item could be returned & I wanted to get my money back as well. I called my Bank that my credit card is drawn on & informed then not the issues As well as sent them pictures to justified my complaint. I waited to here from them & then finally I received a call on 03.11.2021 @8:00 A.M. EST not because they wanted to get the issue resolved but because they wanted money. I spoke with *** who was very nice, explain the issues, I ask to speak to a Manager, but they were not available due to them being in a meeting, but of course they never did. I called on 3.12.2021 spoke with another Representative. I again explain the situation. He offered to send the return mail item. I informed him that 'i did not want anymore another air Fryer I just wanted my money back. He became very rude because I would not accept his offer, & hung up the phone when I asked to speak to a manger.

Have not received my order in nearly 4 months. Numerous attempts to contact customer service via email and phone and still no response. I ordered 2 sets of "Lucinda's Kitchen" Spurtles online for the promo price of $34.9 and received a confirmation email from Spurtle with confirmation #XXXXXXXXXXXXXXXXXX. Later that night, I received an email from Kalorik about COVID delaying shipments and "expected to ship in 3-5 days. We'll make sure you're the first to know about it and will send you an email as soon as it ships." It referenced Order # DAC0B672C8. Aug 26th I received a tracking # via email and confirmation that "your order is officially on the way." After checking the tracking multiple times, I still had not received my order. On Sept 13th I submitted an online inquiry to Kalorik customer service. The auto-reply Sept 16th, *** from Kalorik replied to my email: Thank you for reaching out to us on your inquiry. We show your order has left our warehouse in California and was picked up by the carrier. We have been notified by the carrier that they are experiencing operational delays which has impacted their fulfillment times for orders being shipped. We were advised by the carrier to have customers periodically check their website for tracking updates as no time frame has been given when this issue will be resolved. Pardon the inconvenience this may cause. I continued checking tracking and waiting. On Nov 29th I replied to *** and that email was "undeliverable" as that email address is no longer valid. I then sent the chain of emails to "***@kalorik.com". I have not received any further communication. I have made multiple attempts to reach customer service via the phone numbers listed on the Lucinda's Kitchen and Kalorik websites. I've selected every option trying to reach a person, during normal business hours, to no avail. On my last attempt on Dec 15th, I left a message requesting a customer service representative contact me. I purchased the Spurtles on Aug 22 on my credit card. I have not yet received the items, or accurate tracking information, or beneficial contact with a customer service representative.

Oder of Kalorik Air Maxx Fryer not delivered since December order was placed and there is no way of tracking since number provide is no good. I ordered the Kalorik Maxx Air Fryer on Saturday December 05,2020, I placed my order using the 4 monthly payment option. I called and the sales rep and I spoke about the option I choose. I was advise that the total cost of the item was 199.00 whoever my 1st payment will be $53.49 a one time of that amount and then the remaining 3 payments will be 49.99 and shipping was free. I agree to the terms and i used my credit card for payment and the transaction was successful, i asked if this will be delivered before Christmas since it was a gift for my aunt who lives in Florida i also asked for this to be shipped to her address and the rep took the information for shipping. I advise my aunt to look out for the item, to date she is still looking this Air Fryer. Once I she never got it for the hoilday i began to call i was told so much stories and lies about the item i sent email and only got a standard response i guess to used to send to every customer. They even sent me a tracking # 1ZW4133YXXXXXXXXXX which is no good and UPS is not even able to verify this number when i contacted them about this. The email stated i should wait for 3-5 business days for delivery after nothing arrived i sent another email i got the same standard reply. I called the number you used to place order because that is the only way to get someone to speak with and the some a man rep give me two numbers to call all hoax. January money was deducted from my card and my bank when contacted said I need to tell the company to stop deducting the payment I am fearful I might end up losing my money in this hard time because persons set out to be dishonest. I called to date before i started to check how I can get help to either get my money back or get the item i ordered delivered as was the agreement the lady I spoke with told me someone will call be back right away. I hanged up with the hope someone would and again another deceptive story. I really need this matter to resolved since it was days that has turned into weeks and now months.Thank you so much for letting me use this forum to let my story be heard no one should have to go through this.

I ordered a maxx air fry oven 11/23 from Kalorik. I received no instruction booklet, with my order. I have yet to use the oven, taking up space.Up Ordered the air maxx oven on 11/23. up on receiving the oven appox. 12/1, there was no paperwork, in the box,the just the oven.My first contact with them was on 12/4 by phone, the service dept. picked up by a recorder, stating they were busy, and hung up. From 12/4-1/19 I have call at least 7 times, each time the same thing happen. They are busy, and would hang up, each time a recorder. I even called the number I ordered the oven from, they picked up, I did explain I need a instruction booklet. I was told they couldn't get a message to that dept., and they too hung up in my face. That department is open for business, ready to accept money, once the money is exchanged, no service from any departments. From 12/17-1/19 I email them regarding the missing booklet. After 5 emails Manuela Peratta, emailed me on1/4/21 , instructed me she included a booklet, with her email. That meant after paying $199.46 payment in full, from my debit acct. I would have use my own paper, and ink, and make the missing booklet. I was out raged and wanted my money back, and to returned the oven. my email was 1/5. Manurela email me 1\19/20 stating I had 30 days to return the oven, now the best they would do was have me to send oven back, and I had to take another product they have at the company warehouse. My order was never complete, no instructions, no purchase info, no payment receipt for money they received, I called , I emailed, and now I have oven maybe it works, it maybe it doesn't, because they failed to complete the order. What kind of company is this that takes advantage, of a customer, (who happens to be a senior citizen) by playing a time game, running the clock out, and think it acceptable to withhold my money, because they failed to send a completed product. This company did everything mentioned above, why would any client want to purchase anything from them. I most certainly do not want anything they have offer, but my money, and a slip to send back their unused oven, at their expense. They are unprofessional, and unorganized, and played the blame game, on me their client, for their error, to keep my money.

Bought a Kalorik Maxx Air Fryer Oven and want to return it. Trying to get the ball rolling and, after my many attempts, no response from them at all. On Nov. 11, 2020, I purchased a Kalorik Maxx Air Fryer Oven from Team International Group of America Inc. (TIG). A couple of days later, the unit arrived. I took it out of the box and set it up. I did not use the unit because I realized, for specific reasons, I did not want it. I called TIG at the number provided somewhere - I don't remember what the number was or where I got it - and asked what I needed to do for a return and refund. I was told they would send me a return label, which I was to affix to the box so I could mail it back to them at their expense. Ostensibly, I would receive a refund soon thereafter. Just as the "Hassle-free" promise they indicated in their promotional material, it sounded like a breeze. Alas... not so. I waited a few days with no arrival of any return label. I contacted them again several times at a number on their website to find out what happened and on each occasion, I was informed they could not help me because they were only the order-takers and were not in support. I called at a couple of other numbers I found on their Product Registration Card and a lift card - X XXX-XXX TEAM and 1 888-KALORIK - as they were presented as the support numbers. I tried calling these numbers several times, each time getting only a recorded message to leave a message and each time leaving them one. Again, to no avail. I finally had a friend of mine email them twice at: ***@kalorik.com. In those emails, they were warned I would be contacting Consumers Affairs in Alberta and the FTC in the United States if they didn't respond. The second email went out apprising them again of what I would do if I did not receive a response from them by Tuesday, Dec 8, 2020, 5pm MST. They still have done nothing. As this has been dragging on for about two weeks, I'd had enough. I went to the Consumer Affairs website today to register a complaint and it was suggested there to try to exhaust all other avenues before an investigation by Consumer Affairs. A complaint to the Complaintsboard.com was recommended as one of them. So here we are. All I want is for them to send me their return label so I can send the oven back to them and get my refund of $251.96. The box is already packed and waiting for shipment. If they don't respond within a reasonable amount of time, I will follow through with my warning of contacting the aforementioned government agencies and they can deal with them.

I placed an order November 13. I have attempted contact with the company 5 times. Today is January 6 and I've received nothing. November 13: I placed an order on Kalorik.com for a set of spurtles and a resting tray. I received a confirmation email telling me that due to their amount of orders it may take longer to ship. Which is understandable given the time of year and that things are taking longer to ship with Covid-19. November 13: received order confirmation within minutes of placing the order with charges applied to my credit card. November 13: I sent an email about the discount code that was offered on their website didn't appear to have been applied to my order, though it showed it being applied prior to me submitting payment. (No response to my email) December 6: I received an email that my order was on it way. That said the items should ship in 3-5 days. It also contained UPS tracking information which told me that the shipping label had been created November 30 at 11:15 a.m. I then sent the following emails: December 14(no response). December 17 (automated reponse that someone would reach out to me in 48-72 hours). I received no contact or follow at all in any capacity. Dec. 24, 2020 (no response) December 30. I called (1-888-KALORIK). When I was able to speak to someone, Gabriella, she told me that her "system only allows her to escalate issues and do nothing more. So I will escalate the issue for you, and you should hear back in 2-3 business days. Gabriella then offered two phone numbers I could try: XXX-XXX-XXXX: when I called this number I was greeted by an automated message that said it was a fax number for a company called "The Traveller's" and it is no longer in service. XXX-XXX-XXXX: again an automated message tells me that this number is no longer in service, and the automated message advised me: "if you would like to receive the new number, please hang up, dial #2030, and for a fee of $4.99 the new number will be provided to you." I then attempted to call Kalorik back (1-888-Kalorik) to let them know those numbers aren't any good, and THREE TIMES I was on hold for exactly 6 minutes and 15 seconds and the call would be disconnected by them. January 6th: I attempted to call 1-888-KALORIK as I have not heard from anyone. While on hold, the message says I can check my status online at https://myorder.kalorik.com/. When I went here and entered my info it says it can't find my order. I was then advised by the automated answering service that if I was calling about spurtles to call back and press 2 for customer service. So I did that, and after 10 minuets on hold was asked to leave a voicemail.

On 11/24, I placed 2 orders for Spurtles. They never arrived, despite my attempts to get answers. Awful customer service. On 11/24 I ordered two double sets of the Spurtle ( total of 4 sets) online. I immediately received 2 Confirmation #s and 2 Order #s. Then, on 12/01, my account was charged for the full amount (two separate transactions). On 12/06, I received two Tracking numbers, but when I went to check as to where the products were, the UPS site said they had been cancelled (on 12/04) because the company voided the shipping labels. I emailed ***'s Kitchen contact site on Wednesday, 12/09, and received an auto-reply stating that I would hear from a representative within 48-72 hours. Giving them the benefit of the doubt, the season we are in, and the effects of the pandemic, I waited until now, 120 hours later (12/14) to contact them directly via phone. All I got was a recording and proceeded to follow the prompts. Needless to say, no one answered my direct call nor have they responded to my two voicemails. Here are the details of the orders: 11/24 . 2 separate Orders placed for a total of 4 sets of Spurtles in Natural 1. Confirmation# XXXXXXXXXXXXXXXXXX . Order# 36DE95A99C TOTAL: $35.97 2. Confirmation# XXXXXXXXXXXXXXXXXX . Order# B73F81AB7A TOTAL: $35.97 12/01 . Debit Account charged for both orders 12/06. Rec'd emails stating shipments were on the way, and the tracking numbers for both orders were included in those emails. 1. 1ZW 4133 Y0391 7646 59 (UPS) Label VOIDED: 12/04/[protected]@11:43am 2. 1ZW 4133 Y0398 7821 71 (UPS) Label VOIDED: 12/04/[protected]@11:51am ***Please note that the labels were voided by the company BEFORE I received the emails about the products being on their way and their respective tracking #s!*** 12/09 @11:46am: Sent an email to the company's contact site stating the order/confirmation#s and the fact that the labels had been voided. I asked for the reason WHY the labels were voided, when I could expect an update, and what the new delivery date would be. 12/09 @11:46am: rec'd an auto-reply that stated a representative would get back to me in 48-72 hours. (clipped message) 12/14/[protected]@10:30am: Called customer service at XXX-XXX-XXXX. Automated response; followed prompts; waited until 10:36am when I was prompted to leave a voicemail...which I did. 12/14 @ 10:38am: Called customer service again, etc. Left another message, checked online with Complaintsboard.com, and here I am...on your site. I am hoping that you can resolve this matter! All four sets are Christmas presents for my children, one of whom is military and stationed in Japan, one is in California, and two are in Philadelphia. I would have had to ship two sets out in order for them to have them on Christmas, but today was the last day that USPS could guarantee delivery in time. Thank you, in advance, for your attention to my dilemma.

The black plastic housing the suspends the basket of our Kalorik XL Digital Smart Fryer FT XXXXX is melting onto the food. I first called Kalorik early November , and left a message per the automatic greeting, which stated someone would return my call. No one called. A week later I called again, spoke with an employee, and was instructed to send an email with photo attachments to ***@kalorik.com. Here's a copy of my email dated November 16: Hello, We have a Kalorik XL Digital Smart Fryer FT XXXXX that was a gift. The last few times we've used it, there was a burning plastic smell. After it cooled, I examined the fryer housing and one of the black plastic edges that suspends the basket had melted. I found a melted plastic piece that had fallen between the metal food basket and plastic basket holder. Earlier today, I spoke with a nice customer service representative who advised I send an email with photos. I've attached three photos. The first is of the label, the bottom of the second photo shows the melted black plastic frame that suspends the basket, and the 3rd photo is a close up of the melted area. I suspect that the year warranty has ended, but it seems unusual and dangerous that the frame would start melting. Thank you for your assistance, *** The Kalorik automatic reply: We appreciate your business and look forward to assisting you! At this time, due to higher than normal volume, there may be a slight delay in turn-around time from our Customer Service team. Please note, we will respond to your inquiry between 48 - 72 hours. We appreciate your business and value your patience & understanding at this time. Thank you! There was no response, so I sent another email November 28: It has been 12 days and I have not received a response. I would appreciate the courtesy of a reply. Thank you, *** On Monday, November 16, 11:53:35 AM CST, Kalorik Customer Service Team wrote: We appreciate your business and look forward to assisting you! At this time, due to higher than normal volume, there may be a slight delay in turn-around time from our Customer Service team. Please note, we will respond to your inquiry between 48 - 72 hours. We appreciate your business and value your patience & understanding at this time. Thank you! I received the same automatic reply: Kalorik Customer Service Team To:*** Sat, Nov 28, 2020 at 12:45 PM We appreciate your business and look forward to assisting you! At this time, due to higher than normal volume, there may be a slight delay in turn-around time from our Customer Service team. Please note, we will respond to your inquiry between 48 - 72 hours. We appreciate your business and value your patience & understanding at this time. Thank you! I called Kalorik twice, have sent two emails as instructed by a Kalorik employee and have not had a single response. I realize that with the Covid-19 pandemic, companies and people are struggling, but it has been 3 months since my initial call. Melting plastic dripping onto food is dangerous and unhealthy. There is potential for serious burns or consuming plastic. We were lucky to have spotted the melted plastic before we ate the food. Kalorik should acknowledge the risks and replace this defective fryer.

Unethical order process. Absolutely no response to multiple phone calls and emails. Took my money, sent half of what 'they' ordered for me. 10/10 10:30pm PT - Saw infomercial Lucindas Kitchen Spurtle set. Was interested, considered ordering. Went directly to website which offered 2 sets, half price for set #2. Total with shipping $34.97. Decided to order and chose a red and a blue set. Filled in the required information but did not make it to the check out/complete order page because additional pages began popping up with various items they hoped I would add to my order. That annoyed me to the point that I backed out of the website, removed all the information I had filled in - including my credit card number - and exited the site. Again- I never made it to the 'complete order/check out' page. At 10:40pm PT I not only received an order confirmation (Order *** Kalorik but the notice from my bank that the charge had just posted to my account. At 11:17pm my first email was sent to them demanding they reverse the credit card charge. 11:18pm I received an automated acknowledgement of the email with the first of many 'due to higher than normal volume' baloney and I would receive a response within 48-72 hours. I also called their customer service line and got the same automated response with the same excuse. Of course, I did not hear from them via phone or email. I continued calling for several days, left messages at different departments, all with the same exact messages and again heard nothing back from them. On reviewing the transactions in my credit card account I noticed that their charge had dropped off my account which lead me to believe, despite their complete lack of customer service, I at least knew the charges had been reversed. Problem solved. Not quite. 10 days later on October 20 11;30am PT I get an email from them with a UPS tracking number (1ZXXXXXEXXXXXXXXXX). Checked my UPS account, verified the tracking number with an estimated delivery date approximately a week out. 15 minutes later another very detailed email was sent with what I expected to happen to correct this problem. I also made all the same customary unanswered phone calls, with the same responses and same results - no response from their end. Checking my UPS account again I see that Kalorik voided the shipment on 10/22 at 5:46pm and on 10/25 at 12:28pm the shipment was cancelled. Also, the charge had not reappeared on my credit card account. Problem finally solved. Not quite. The charge reappeared on my credit card account and the package arrived in my mailbox - only the red set, not the blue one that they ordered for me and charged me for. USPS documentation notes that shipping process began on 10/16 and the package arrived at the first regional facility (in OpaLocka, FLA) on 10/20 and was placed in my mailbox on 10/23. The UPS/USPS combo and the overlaping first dates is beyond me. So in summary,: I received a half of an order I didn't place, paid for the whole order and can't get a single person, or entity to either call or email me with some kind of solution. In order for me to return this half order I need to call them and request a RMA number. If nobody will answer the phone in any department or respond to emails how do they expect to issue those numbers or even resolve the problems that all businesses have?

On November 30th ordered a MAXX Air fryer with all accessories & the MAXX cookbook still hvnt rcvd called UPS they hv not rcvd item to ship 2 me. On November 30th ordered a MAXX Air fryer with all accessories & the MAXX cookbook still haven't rcvd called UPS they hv not rcvd item to ship 2 me. Have called them and left messages over 30 times all you get is a message saying leave a message and a customer service rep will get back to you that is a bold face lie not one time has anyone called me back as promised! Gave them my phone # and my order number and tracking number. The UPS label was created on December 7th when speaking with UPS they can not ship out the MAXX Air Fryer with all accessories and the MAXX cook book because Kalorik has not sent it to the UPS still to this date even after several phone call messages that I have left and emails after all sent out also have received one saying on 12/11 Incoming ***! Your MAXX Air Fryer Oven order is officially on the way. Eager to find out when it arrives? Use your UPS tracking number 1ZR276VXXXXXXXXXXX to check the status of your delivery. Due to shipping delays with UPS, please allow 3 to 5 business days for tracking updates. Order Summary: Order Number: 85DCBXXXXX Order Date: 11/XX XX:XXam Product(s): Name Quantity Product Sku Maxx 1-Pay 1 MX199B1P Extended Warranty - 2 Extra Years 1 WNTY3YEAR Purchase Total: $229.91 Please contact ***@kalorik.com for any questions about your order. I used my Visa Bank card money was taken out of my account a few seconds after i made the purchase. Debit Purchase -visa Pp*kalorik Maxx XXX-XXXXXXX Fl 11/30 Card 9366 Completed 11/30, 10:16 am Transaction details AMOUNT $229.91 TYPE Purchase CARD USED ...Card Number Ending With9366 CATEGORY Shopping Like I said have contacted them via by phone and all they do is tell you to hang up and call back and put you on hold forever then they make you leave a message but never return your call as promised have left several emails also and this is the only one i have received back telling me my order is on it's way this was a Christmas present the only one I bought because of the amount of money I spent. I have never ever ever been treated this way as a customer and with all the phone calls and emails I left they knew this was a Christmas present and now nothing under the tree for them , I am appalled by the way that Kalorik treats me as a customer and possibly other people . I even sent them a email and a phone call letting them know that before they advertise on TV to sell the same exact product that I ordered that they should get my order to me before they advertise to sell more that they may not be able to deliver ! I even let them know obviously my order has been lost! To send it over night so it is here by Christmas this was last Tuesday still no response back from them they have MY MONEY AND I HAVEE NO CHRISTMAS PRESENT UNDER the tree for my family member! and still no reply after numerous and I mean numerous attempts to contact them and email them! Again I want it NEXT DAY DELIVERED ! I should have had this Christmas Present a long time ago ! I have waited all the days it said to wait we are way beyond those days now this is unacceptable to be treated this way! It would not allow me to choose a file show receipt so had to show proof that money was taken out of my account on November 30th.

This company falsely advertises, bills credit cards without confirmation, and has ZERO customer service. Will NOT respond to calls/emails. When asked which type of complaint to choose from, I could have picked nearly every choice! This is absolutely the WORST experience I have ever had with an online purchase. I logged on to order the Spurtle set for 19.99 + 4.99 P&H. When I added that to my cart, it asked if I would like a second one for 9.99 and no additional fees so I opted to do that. It then asked me if I would like to add an angled spurtle and resting tray for 12.99, which I also did. It processed my my payment WITHOUT CONFIRMATION and upon receiving my receipt I noticed that they added in another 4.99 P&H. I IMMEDIATELY them, seconds after placing my order on Oct.23 and asked them to remove the angled spurtle as I had not been informed that they would add additional fees in with that (making it cost $18, not the 12.99 that they said). I tried to call before emailing and got no answer. I did not hear back from anyone until Nov.3, almost 2 weeks after placing the order. A rep by the name of Manuela Peralta emailed me and told me that since the item had shipped they could not adjust the order. Basically, they waited to email me back until it had shipped so that they could say they couldn't change anything. Let it be noted that it also stated at the bottom of her email that they would always respond within 48-72 hours. It took me 12 days to get a response. I made her aware of this. On 11/6 she offered to send me a shipping label to return the unwanted items for a refund, and I accepted that offer. On 11/9 she emailed me the label. HOWEVER, when my shipment arrived, the item was not even in the box! I had my 2 spurtle sets, but the angled spurtle with the resting tray was nowhere to be found. I immediately emailed back to make the company aware of this and I demanded a refund. Not only did they charge me fraudulently and without confirmation, but they didn't even send the item I was asking to be refunded for! And still would not credit my card. I emailed on 11/13, 11/17, and today (11/20) with no response. I have called customer service probably 100 times and have never gotten an answer over the last month, until today. I clicked this time for the accounting department and got through to a lady who claimed she could not help me, that it was not her "department." I asked to be placed through to a rep and she could not do that either. She said she would take my number and they would get back with me. Yeah, right! Here's the kicker...I asked her for a customer service number where I could reach someone who could help me (she told me the one I was calling was incorrect, although at the bottom of Mrs. Peralta's emails it is listed as the customer service number). She put me on hold TWICE to get the customer service number and both times came back and told me she couldn't find one! What?! This lady says she works for the company, she answered the phone from the number on the emails, and claims that not only can she not help me, but she also does not know and can not obtain the customer service number. She did tell me that she was walking my info over to customer service herself (if she can do that how can she not get their number or take the phone for me to speak to someone?) and that they would call me back immediately. I still have not heard from them. This is false advertising, fraudulent billing, and HORRENDOUS customer service! I want my money back, but more than that I want to prevent this from happening to anyone else!