Menu
CB Retail Stores Walgreens 1550 W Valencia Rd, Tucson, AZ, 85746, US
Walgreens company logo
Walgreens
reviews & complaints
Walgreens company logo

Walgreens

1550 W Valencia Rd, Tucson, AZ, 85746, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
7:00 am - 11:00 pm
Tue
7:00 am - 11:00 pm
Wed
7:00 am - 11:00 pm
Thu
7:00 am - 11:00 pm
Fri
7:00 am - 11:00 pm
Sat
7:00 am - 11:00 pm
Sun
7:00 am - 11:00 pm
ComplaintsBoard
L
1:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens - rx short of quantity

The RX I have there is for my dog. It's for phenobarbital which is a controlled substance. The quantity is 150 tablets for 30 days. Three times now they have miscounted a bottles of pills. She is to take 5 pills a day. The first time the count was wrong I got to the last day of a quantity and there were 3 instead of 5 left. Since I wasn't counting the pills I didn't know if I was 3 long or 2 short so I didn't report it. After that I started to count them. Several months later I came up 2 short and called the pharmacy and was able to pick up the missing 2. A few months later and now I'm missing 5. I will need to call the pharmacy tomorrow to discuss it with the pharmacist. They told me the pills are not hand counted but counted with a machine by weight. I was also informed I could have a note added to the account to count twice, but if the machine is not being calibrated properly the fist time the same result will happen again. My concern is that this is a controlled substance and wonder how often this may be happening to other people who don't count their pills when they get home. Especially because an even 5 pills, which is a daily dose, would easily be looked over if I didn't count. I will call the pharmacy tomorrow but I'm going to start filing complaints because if it's not someone pocketing these pills than it's at least negligence and carelessness. COUNT YOUR PILLS NO MATTER WHERE YOU GET THEM!

Read full review of Walgreens and 1 comment
Hide full review
1 comment
Add a comment
C
C
Crystal Lynn
Brownwood, US
May 12, 2014 8:43 pm EDT

We have used the Walgreens in Brownwood, Texas and had the same problem of not receiving the accurate count of pain meds. We called the manager, spoke to the pharmacist. The next time the RX was filled, our daughter went to pick up the prescription and she emptied the bottle on the counter and counted them. 4 short ! The pharmacist was ticked off that she had the audacity to count them right there. Our daughter told him of the shortage. He went in the back and...whoops! there were still 4 in the tray that they count them in.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.