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4.0 8332 Reviews

Walmart Complaints Summary

755 Resolved
1986 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2814

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P
7:41 pm EDT

Walmart mean pharmacist

Today I went to Walmart Pharmacy and waiting 2 hours in line for a prescription that I called in yesterday. When I complained about the service, the Pharmacist said "### you ###." These words are very upsetting to me. I told him that he was unprofessional, and he said "go to hell you ###."

Real nice Walmart.

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cheri1221
Harrisburg, US
Apr 05, 2011 1:45 am EDT

You could be right about that one, but he was just going by what he was told, I guess that will teach us to watch a friend's advice a little better. It's okay he didn't sell him anything, but still, nobody else was in line, he could've maybe pointed him in the right direction of something, over-the-counter or not, to help him out. Something besides being rude.

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cheri1221
Harrisburg, US
Apr 05, 2011 1:14 am EDT

Don't feel bad, my boyfriend was just told to "hit the f*cking road" by our local WalMart pharmacist.

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funnygirl
Ohio City, US
Dec 12, 2009 10:18 pm EST

omg, I would turn him in for being a drug dealer. ROFLMAO I am sitting here imagining the pharmacist at my local wal mart saying that. I think I would laugh so hard...This didn't happen at all but if it ever does at my walmart I hope I am in line, I can't imagine that guy saying that...HAHAHAHAHAHA

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Pathogen
Fairfield, US
Oct 03, 2009 3:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There's NO WAY that happened. You're obviously a liar. If he did give you a hard time (but certainly not to the degree you are professing), then it was only because you're probably a junkie looking for pain medication.

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Ghost8531
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Jun 10, 2023 11:21 pm EDT
Replying to comment of Pathogen

####off! She's telling the truth!

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knreeves
Florence, US
Sep 27, 2009 10:56 pm EDT

Well, IF this really happened, I hope you contacted someone in charge. But I kind of doubt it did happen. 2 hours? For real? And if he did say those horrible things, then you must of said something first. Why would he just say those words to you and not to every customer who complained? (If there was a two hour wait, then you were't the only one complaining.) And I know people who complain about something small like waiting will definetely complain about something that huge. He wouldn't even have a job!

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Ghost8531
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Jun 10, 2023 11:21 pm EDT
Replying to comment of knreeves

Walmart is one of the WORST and very racist.

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JE Pyne
Napa, US
Sep 04, 2009 4:27 am EDT

Sorry, I flat out think you are lying. You are leaving out a lot of information. I'll bet anything that you were the one using that disgusting language. The police should have been called on you to remove you from that store. I also don't believe you were waiting in line for two hours. That is just stupid. You haven't been helpful one bit with this "complaint." You need to be a lot more respectful of other people, including those that may be reading what you have posted.

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RestlessHeart
Madison, US
Sep 03, 2009 5:37 pm EDT

I dont for one minute believe this. I cannot imagine anyone using language like that in a store of any kind. I find it beyond belief that you would come here and post that someone said this to you...in public...without adding anything else to the report or complaint. Sorry...not buying it.

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Rick Perry
Atlanta, US
Jun 30, 2008 7:49 pm EDT

That language is just disgusting. I hope you told their boss.

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Ghost8531
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Jun 10, 2023 11:22 pm EDT
Replying to comment of Rick Perry

Pharmacist probably got a promotion and a raise instead.

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Rick Perry
Atlanta, US
Jun 30, 2008 7:44 pm EDT

I hope you called the cops, that is ridiculous!

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Ghost8531
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Jun 10, 2023 11:23 pm EDT
Replying to comment of Rick Perry

If pharmacist is a white male, you can't do anything.

ComplaintsBoard
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9:19 pm EDT

Walmart scam and fraud

I purchased a greendot money card from walmart and after activation, was told my permanent card would arrive in the mail 7-10 business days. After 21 business days and no permanent card, I called the toll free number on the card, and got (of course) some hispanic that I could not understand and the assurance that it would be in the mail. I had to purchase another one so I would not be carrying cash around with me and I am now in the process of trying to get my money back for having to purchase a new one since the first one I bought is not reloadable. I will never buy another one, I think it is a rip-off!

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EpicRegret
El Paso, US
Feb 25, 2009 10:33 am EST

First, when you called to activate your card did you give them the RIGHT address, the one you get your mail at? If not, then there's your problem. Second, it usually takes 3-4 weeks to receive your card, depending on the situation. I don't understand why the nationality of the customer service person matters, anyway you couldn't understand him and stuff and you decided to get another card (Which I don't understand why you get another one! If the first one never got there.)

Bottom line: This card isn't really a rip-off as many say, the ones who are saying this are people who don't read the terms of service on the back of the card. Also, on the outside of the package, it mentions that the temp. card in inside and that it's not re-loadable.

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10:59 am EDT

Walmart they tore up my car

Wamart changed my oil and left rags under the hood. They got caught in the belt, warped my harmonic balancer, put a hole in my timing cover, broke the belt. In other words my car will not ever run. This is a 2000 Sentra that was in good shape. It took 3 days for us to head from their insurance co. and 20 minutes to here we were denied. The work cost 766.00 for my car. I am walking 6 miles to work and having to bum rides, thanks to Walmart. They are devils. Do not shop there or use their lube service.

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CK
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Aug 28, 2008 3:02 pm EDT

My sister recently had Wal-Mart auto services install a battery in her car. After a few days the car stalled and had to be towed to garage. The mechanic found that the wrong battery had been installed. It was too high, it overheated and welded the hood latch shut as well as caused damage to the underside of the hood. The cost of the damage was $490. She had the Walmart receipt for the battery and installation, a receipt from the mechanic who fixed the damage clearly stating that the cause was the installation of the wrong battery, and pictures of the damages. She submitted these to Wal-Mart's claim management company (CMI) and her claim was denied. They blamed the manufacturer of the battery not the ###s who installed the wrong one. Walmart takes no responsibility for their mistakes.

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12:28 pm EDT

Walmart cancellation policy

Do not order anything from walmart.com... I ordered a pool, paid for shipping to my house because the item was not in my local store (Or so I was told when I called. See more about this below). However, the next day I ended up going into my walmart and found the exact pool that I had just ordered online! I tried to have the store cancel my order, which they could not, so I decided to go home and get back online or call myself. Incredible! Walmart.com will not cancel an order made online, even within minutes of ordering. They said it's because of fraud... What does that mean? What about my legal right to cancel a contract within 72 hours? I am certain my order had not even been processed as it was still inside 24 hours. So? I just paid an extra $27 for a pool and have to wait a week for my kids to use it all because of a zero cancellation policy. I even asked the manager at the store to refund my $27 if I bought another pool off his shelf that day. I was mostly angry because the day before I was told there wasn't a pool at the store and no one could tell me if or when any would be coming in. The manager said that was very likely true, they just got a truck in during the night. He said he was not affiliated with walmart.com and his hands were tied. Whatever.

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1:18 pm EDT

Walmart non authorization of state check

I received my weekly unemployment check in the mail. As I had to pick up a few things at Wal-mart which is five minutes from my home, I decided to cash the check via the money center there. My bank is twenty minutes away. I was told by the very nice lady at the counter that the check was denied because of the amount ($326) and the fact is was my first time. I proceeded to call customer service. I was given a very broad ridiculous canned response stating that Certygy is unwilling to accept the risk of cashing my check. They cash my 17yr old son's paycheck from Sonic quite frequently but are unable to accept the risk of a state check from a 40yr old? There is definitely a problem here.

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3:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart beef rolls gone bad

I bought 4 rolls of beef and I had to through it away because it stuck really bad I am glad that I don’t eat or I and my family would had gotten sick. I would like have something done because I and my family could have gotten sick and this product was delivered by excel I would like to have a refund or something else because I didn’t pay no $10 dollars for nothing so please I would like all to do something about or all will have to go to the hospital with a disease that all might regret.

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poora91
Newark, US
Apr 22, 2011 10:29 pm EDT

Thats your complaint?
No plausable details included.

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10:12 pm EDT

Walmart Treatment of customer

I was a customer today in this Wal-mart and was the vicitm of a crime that occurred in their parking lot. Insted of being treated like the victim that I was, I was treated like the criminal. I have never been so upset as I was by a store assistant manager who didn't see the seriousness of the situation. 2 wheels were stolen from my car and my car was vandalized. I tried to ask about the video cameras in the parking lots, he refused to tell me anything and even refused to talk to me about the crime. Is this how Walmart trains it management staff to handle these situations?
Why do we law abiding citizens put up with this?

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purplelines
Beech Island, US
Aug 13, 2010 6:54 pm EDT

Some businesses have policies that restrict its employees and managers from releasing its video footage to people even if crimes have been commited so that way the police can become involved. The police should be the only one premitted so that way it prevents people from doing something outragious or dishonest themselves. I'm not saying you would but you don't know what other crazy people will do.

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9:24 am EDT
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Walmart could not carry my purse in walmart

I'm a 40 year old mother of two and my purse is a small black book bag filled with diapers and kid stuff. The only thing I have that is mine is a organizational makeup bag with slots on the outside for my credit cards. I was not allowed to have my purse in Walmart. I was taken to the manager and she just rolled her eyes and said leave it at the front. I have been carrying that bag for 2 years. If I have a real diaper bag it would be TWICE as big. If I was 15, I could understand. I even showed the person at the front what was inside.

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jaggedy2k
Elizabeth, US
Feb 21, 2011 12:35 am EST

#1 a merchant has the right to tell you not to bring a purse/bag in the store. Why not just leave it in the car do you really need it? Secondly I find it hard to believe they would single you out unless they suspected or caught you lifting. Third you are very arrogant to say a 15 year old is more likely to shop lift. I've seen people of all ages and races lifting. I'm sure they are not upset to not see you in there anymore.

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mrsvladdred
Romania, US
Jan 19, 2011 12:21 am EST

Seriously though, what the hell was she going to shoplift? Anything over 20 bucks is bolted down. Oh wait, I knew she was suspect... SHE IS THE FADED GLORY BANDIT!

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crhea
paragould, US
Jan 04, 2011 2:46 am EST

that doesnt mean the complaint is bogus. geeze people

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supermommyof4
Pittsfield, US
Aug 20, 2010 10:31 pm EDT

In all the walmarts i have ever been in acrossed the country I have never heard of such a thing! I carry a diaper bag and a messenger purse every where i go and I am a secret shopper and we monitor things like this. I honestly think that you have been in this walmart before or maybe an evil twin and you have been marked thats the only logical answer im sorry but this complaint is bogus!

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teal1
Temple, US
Jun 22, 2010 3:11 pm EDT

All Walmarts are different, if this really happened and you hadn't caused any problems before, contact your local district manager. The number should on the left when you talk up to Customer Service. Companies don't like the bad rep. so you might get offered a $20 or 30 dollar gift card.

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Universaltorment
Raleigh, US
Apr 19, 2010 5:08 am EDT

Wow i've worked for Walmart before and never have any manager or any type of employee asked a customer to leave their purse/book bag at the front. As far as I know it's illegal unless they have a sign posted on the door stating they have the right to do that. even if your are a known shoplifter every Walmart has atleast one undercover security guard who will follow you around just in case you decide to steal. Your story is either a lie or you shop at a really really crappy store. If that really happens to anybody else make sure to check out laws to make sure it is legal to do that, and if it's not then sue the crap out of that store and get the corporation to fire the ### who order you to give up your personal bag for ANY reason. That is wrong and unfair.

folk_lore
folk_lore
Shippensburg, US
Feb 12, 2010 8:56 pm EST

i have a few different messenger bags, and my local walmart will usually stop me and tell me that i'm not allowed to take it into the store. other walmarts are different, but this one is very adamant about not allowing me to take it into the store. either way, the OP might have a valid complaint, and GASP;not be a shoplifter. geez.

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Atani
Topeka, US
Oct 16, 2009 3:57 am EDT

I've seen customers use their oversized purses as shopping baskets.
You're full of it. Only reason they'd even mention it is if they've seen you shoplift before.

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uhhino
Scranton, US
Sep 20, 2009 7:09 pm EDT

that's a lie
unless you previously have shoplifted

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EpicRegret
El Paso, US
Feb 25, 2009 12:36 am EST

You probably snatched stuff before...that's why.

ComplaintsBoard
B
9:15 am EDT

Walmart moneycard isn't easy and not secure

I am making a complaint about the walmart moneycard.

When you want to use it just for buying stuff paying upfront for a Walmart moneycard they charge a whopping extra of $8 bucks, they don't tell you you have to give out your social security and personal information, then after I bought it I am sure as hell I inputed my social security number accurately and it kept rejecting my social security number claiming it is fake and/or not matches my identity.

THIS CAME FROM MY ACTUAL SOCIAL SECURITY CARD, yet they claimed my information was false.

So I had to call them to activate it and they sit there and want me to send in proof of my identity like I'm a terrorist and all because they refuse to accept my accurate number they claimed required by Federal law.

So they decided to activate my temporary card and they want me to scan my social security card to them without any security or encryption, WTF I will just use up that card and not send that in because I already sent them proof by federal law and now I should no longer be obligated to send more and more of my personal information to some foreigner that could steal my number.

If by law I have to give out my SS# why don't they make it secure and make it where employees can't record or remember numbers so they don't steal my identity.

Wasn't the moneycard suppose to be convenient and secure, it seems like a bother and YOU CAN'T GET A REFUND FOR THE CARD YOU PAY FOR, so it's like they can rip you off and if you can't prove your ID and they refuse to refund you, your lost.

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DeAngela Merida
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Jul 17, 2008 8:26 am EDT

I totally agree with the consumer about the social security number issue. In fact, I was told the same thing, that my social is invalid and that need to go and "request" a number that is accurate. Once I provide them proof They will qualify me for a prepaid card...My money didn't qualify me..My money only Qualify them as "IN CONTROL< AND FREE TO PIMP ME"

I thought to my angry self, Humm! Wait til I march in that Social Security Office, and tell them, after I have mad it through school. Have two of my own children to graduate from School, Buy two homes and one of them forecloses. A couple of repossesions...For almost 50 yrs now...you mean to tell me ya"ll handed me out a wrong social security number? No argument ..Just give me a new one ..Pal, right now...It's no wonder why I had some trouble getting financed...this number has never been for me .LOL
So I thought I was tripping when this what sounded like an Iranian on the other end of the phone tells, with certainty...THAT THIS SOCIAL IS NOT YOUR NUMBER! THEY GAVE YOU WRONG CARD! YOU NEED TO GO TO THEIR GET NEW CARD AND FAX ME PROOF!...This is all too funny! what the hell is going on here? I asked Well what kind of machine have they given you to know that this number is not mine? Can you give me some proof of that? and believe me, i will march right down there and tell them, because me and that number fell out many, many years ago...I been waiting for away out of this married...So please, what type of system or software on you using for these verifications? Right Now, There is a $109. deposit for a pay at pump ( A Walmart gas pump). I bought the gas on 7/3/08 for $25.02, that has already been posted. Bur they say they deposits for up to 60 days...I called the walmart murphy usa customer service...they tell me they don't even take a deposit from pay at the pump...they told me where to send proof and a complaint and i did
GREEN DOT gave me $12. of my money back and that it!...The point this story is that it's really not AMERICA'S FAVORITE STORE THAT IS THE PROBLEM...IT'S THE STEP DADDY WE GOT OUT OF THE MARRIAGE...GREEN DOT IS THE HUNGRY ONE! WHO IS KILLING ALL OF US BY SLOW POISIONING. i'M gOING BACK TO NETSPEND, WHERE I NEVER HAD A PROBLEM FOR OVER 3 YEARS...BUT BECAUSE AMERICA'S FAVORITE STORE HAD PREPAID CARD I DECIDED TO GO WITH THEM...NOW THE PRIOR STORY I TOLD YOU BEFORE WAS A PREPAID CARD I BOUGHT OUT OF CVS "GREENDOT"...SO I WAS UNAWARE ATHE TIME I BOUGHT THE WALMART CARD THAT IT WAS THROUGH GREENDOT...HAD I KNOWN IT I WOULD HAVE NEVER TOUCHED...LET'S FACE ! WALMART HAS GIVEN FAR TOO MANY FAIR PRICES TO START CHEATING US NOW! iT'S THIS NEW DADDY THEY MARRIED THAT'S GETTING US...GREEN DOT HAS GOT TO GO!

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5:45 am EDT

Walmart traffic pileup

I live in a fairly small town. When the first WalMart was built, no problems. There was no traffic light in front of the store and the traffic passing in front of Walmart flowed pretty good. Then, a big pain in the *** occurred a couple of years ago when a NEW Walmart was built and a traffic light was added (Walmart paid for it). Ever since, we have traffic backups over a mile! The good news is Walmart is NOT doing so great because people like me no longer go to ANY Walmart! (I might start a UnWalMart club... lol!).

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funnygirl
Ohio City, US
Dec 12, 2009 10:22 pm EST

Can we blame McDonalds when they bring back the McRib and the traffic increases?

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V
4:56 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart I will never shop there again

I purchased a coffee maker ($44.97) in May and had to return it in 11 days because it would stop brewing the coffee. I exchanged my item and the service desk forgot to include my register receipt after I exchanged my item. I called back to wall-mart on Ireland rd in south bend, in. and was told if I had another problem they would take care of me if within 90 days. Well, its 6/7/08 and the coffee maker stopped working. I’m back at wal-mart to exchange and I’m told too bad, no receipt and they can't look up the item without a upc number! I will never shop wal-mart again no matter how cheap! They no longer take care of the member but they do not take care of their associates. I will shop at kohl's from now on! At least they will exchange without using the tale of "I need a upc code! What happened to good customer service?

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arthurincanada
Selkirk, CA
Sep 09, 2009 7:03 pm EDT

You didn't have a receipt, so stop your idiotic whining.

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J. R. HEMPHILL
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Aug 25, 2008 5:12 pm EDT

I WENT TP WALMART ON MANSFIELD ROAD SHREVEPORT LA FOR A OIL CHANGE. I SAT IN MY CAR FOR SOME 30 MIN. BEFORE ANYONE EVEN CAME OUT TO THE SHED TO TAKE MAY REQUEST FOR SERVICE. THERE WAS ONE OTHER CAR IN THE LUBE BAY. I WAS NEXT. THEY TOOK MY CAR IN RAISED THE HOOD AND LEFT. AT LEAST 2 OTHER CARS WERE SERVICED WHILE I WATIED. FINALLY AFTER SOME ONE HOUR AND 30 MIN A WHITE MANAGER CAME BY AND I ASKED HIM WHAT WAS THE PROB. HE CHECKED AND SAID THE PERSON WHO PARTED THE CAR DID SO AND WENT ON BREAK--A LONG ONE. IT TOOK ME APPPROX 2 HOURS TO GET AN OIL CHANGE. THE CARS THAT CAME IN BEHIND ME FOR THE SAME SERVICE WERE LONG GONE BEFORE THEY EVEN GOR TO ME. I KNOW I WILL NOT BE MISSED BY W/M BUT IM TAKING MY BUSINESS ELSE WHERE. THIS SERVICE WAS LOUSY AT BEST.

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12:01 pm EDT

Walmart terrible phone service

May 31st. 2008, I called walmart pharmacy, located in woodbridge, va, to fax a refill request to my doctor so that she could authorize a refill and change the quantity of the medicine. 3 days later, june 4th, I called the pharmacy to see if the medicine was ready so that I could stop by and pick it up, but nothing was done. I personally thought that the pharmacist had totally forgotten my request. Then I told the pharmacist, whoever was talking to me over the phone, to fax to my doctor asap, since my dad was waiting for the coumadin. June 7th, which is today, at 1:21pm, I called the pharmacy again, I was putting on a hold. My other phone rang, I picked up the phone, in the meanwhile, a pharmacist was speaking. If you could just imagine that I held 2 receivers, one at my each ear. As soon as I heard a pharmacist's voice, I said "could you hold on for just 1 second, please?" they both heard my voice. The person who called me held on me, guess what happened on the pharmacist, she hung me up.

She is too mean! If you know making a call to talk to a pharmacist needs to go through many steps. I understand the walmart pharmacy is very busy, but I could not figure out how a pharmacist can not hold a phone call for just 1 second, or tell a customer that she could not hold any incoming call. I, therefore, called back right away. She answered my call. I asked her why she hung me up 1 minute ago without saying anything. Her answer was: "this is wal-mart pharmacy, I don't know what you are talking about." and hung up again. Gosh, I was very mad at that moment when she hung me up at the second time.

I encourage every one don't visit this store, woodbridge, va 22192.

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JE Pyne
Napa, US
Sep 04, 2009 4:07 am EDT

Why on earth are you blaming the pharmacist? CAll your doctor. Take responsibility for your own care. Most MDs require 72 BUSINESS HOURS (this does not include weekends and holidays). NEWSLFASH! The doctors are not standing there looking for your prescription refill. They see hundreds of patients and review and document medical charts all day. Did you wait until you were out? Of course you did. The doctor needs time to review your chart and determine if he/she is going to approve the refill (this includes deciding if you need an office visit, labs, etc.). Oh...don't think that just because your dad is on COUMADIN that you automatically garner sympathy.

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6:28 pm EDT

Walmart lack of customer service over the phone

WalMart online has taken a step back into the stone age! By removing it's customer service number it has basically said that it does not care about the people who have made them a multi billion dollar company.

And now you can't talk to anyone, not even a person in India! if you have a problem. You must email the problem in, and wait, and wait, and wait and then someone might get back to you. But you can't reply to ask that person a question on top of your question and they won't call you back or give you a customer service number to call if you have a problem.

Here are excerpts from the emails I sent them, and their inability to resolve my problem and the infuriating responses I got.

MY SECOND EMAIL: (BECAUSE I NEVER EVEN GOT A RESPONSE TO MY FIRST EMAIL)

I have asked this question twice now!...

AND NO ONE HAS EMAILED ME BACK! AND there are no phone numbers to call on your customer service or for the credit card that I have still not
received!...

Not a happy customer right now, Especially because my job is online service and it is inexcusable to allow an email inquiry go unanswered for 3 days now going on the 4th!

Please call me on my cell phone...

THEIR RESPONSE:
We are writing in response to your email. We are deeply sorry that we are unable to address your concern in a timely manner. We are informing
you that unfortunately, we are unable to respond to your concern directly because it is not clear what specific credit card you are referring to.

(IT WAS ONE OF THEIRS AND IF THEY PROVIDED A PHONE NUMBER FOR THEIR CREDIT CARD DEPARTMENT ON LINE I WOULDN'T HAVE GOTTEN SO IRATE)

We sincerely apologize that your recent visit to Walmart.com didn't meet your expectations. We thank you for taking the time to send us your suggestions and comments to help improve our service. We value your input in continually improving your online shopping experience. Your satisfaction is our number one priority!

(IF THIS WERE TRUE THEY WOULD HAVE CALLED ME OR PROVIDED A PHONE NUMBER)

If we may be of further assistance, please email us at [protected]@walmart.com. We're here to serve you 7 days a week!

(SO WHEN YOU DO EMAIL THEM YOU GET A DIFFERENT PERSON AND THEY NEVER REFERENCE YOUR PREVIOUS EMAIL SO YOU ARE NOT HAVING A CONVERSATION AND THERE IS NEVER ANY RESOLUTION)

MY THIRD EMAIL:
This is the third email I have sent to your on line help center since Friday and I have not received any emails back. I am DISGUSTED! My job
is online customer service and this is the most neglectful thing I've ever seen in online customer service.

AN EXCERPT FROM THEIR RESPONSE: We would like to assist you with your inquiry but the email channel you are using is not a secure channel. For your own protection and the security of your personal information, we use a secure message center.
Please log-in to our secure message center by visiting our website at www.walmart.com (THEY PROVIDE THE MESSAGE CENTER FOR THE CC BUT IF YOU DON'T HAVE A NUMBER WHICH WAS MY WHOLE PROBLEM, THEN YOU CAN'T GET IN TO THEIR SECURE MESSAGE CENTER)

After receiving the last email (which was really the answer to my second email after the answer to my third, and never receiving an email from the 1st this was what I sent, and received)

MY FOURTH AND FINAL EMAIL:
Here we are again, not understanding how a company as large as Walmart can have the WORST customer service on the planet. I have sent 3 emails and have actually now gotten a response to two of
them but it has taken several days and you have still not cleared up my problem.

However if you had the ability to call me on the phone or better yet, if I had the ability to call you we could have cleared this up without all
this frustration on my part and the we-could-give-a-damn attitude on your side. (OTHER THAN THEIR FORM EMAIL INSERTS ABOUT CARING ABOUT MY COMPLAINTS WHICH WAS ALL VERY WELL, BUT WAS NOT DEMONSTRATED)

I thought this was a good deal, little did I realize what a headache it would cause to me. (you
are obviously sleeping just fine at night)

I say this because I do work as an online sales consultant and provide customer service. I deal with so many unhappy people in a day and try to find positive solutions to their issues. I
need to get on the phone with them to help them even if their problem or inquiry comes in online.

I also know that it is important to get back
to someone who inquires on line as quickly as possible, the old rule of thumb was with in 24 hours which you all don't seem to adhere to. While in realty the time frame people need an answer is with in 3 hours. (And
if people are having a problem it's much quicker!)

Thank you for the major inconvenience...Anyway, I just think your system is terrible, the emails I've received have never been from the same person twice, there is no reference to my actual email, there is no way for me to email you back from the email so that you can continue to see the conversation.

I think this is a terrible step for Walmart customer service and you are obviously depending on the fact that we live in a consumer society that will buy from you no matter what because of your low prices on items that people need and want. Now you don't even give a crap about the
people who are making your company wealthy.

I know this is a tirade but I am really sick of working so hard to provide the best service I possibly can and the same service is not
extended to me when I need it.

THEIR FINAL RESPONSE:

My name is Clavel. I am with the Walmart.com Customer Service team. Thank you for allowing me to assist you today.

I am writing to acknowledge receipt of your email. I am truly sorry that your recent visit to Walmart.com didn't meet your expectations. We thank you for taking the time to send us your suggestions and comments to help
improve our Web site. We value your input in continually improving your online shopping experience. Your satisfaction is our number one
priority!

I apologize for any inconvenience you may have experienced.

Thank you for visiting Walmart.com. We appreciate the opportunity to serve you and look forward to your next visit.

If we may be of further assistance, please email us at [protected]@walmart.com.

AND SO IT CONTINUES WITH NO RESOLVE...AND NO PHONE CALL...AND OF COURSE THIS WILL NOT EFFECT THEIR DECISION TO ELIMINATE PHONE CUSTOMER SERVICE.

I can't believe a company this size does not even provide a person over the phone to resolve the issue in a matter of minutes verses aggravating unresolved emails over and over. I did delete the major issue because I don't think it is relevant to the over all point that Walmart is not proving customer service.

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Adria Lacy
Richardson, US
Dec 18, 2013 2:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have had several problems with the Walmart located at 137139 North Central Expressway and Midpark in Dallas, Texas 75243. I have had problems with the pharmacy, electronics, bakery, food, and check out. Most of the staff does not want to work. They do not want you to ask them a questions. They have bad attitudes. I have spoke with management on several occasions. My mom was in the grocery department and asked an employee for help, and she looked at my mom as if my mom was crazy for asking for help. In the pharmacy, an employee got into a verbal fight with my mom. How unprofessional? I was purchasing a television and DVD/VCR player, I had to wait until an employee finished his personal conversation before I could get assistance. Again, How unprofessional? He and I got into an argument over this. Walmart needs to retrain its employees; maybe even terminate some of its employees in an attempt to obtain more professional employees.
Adria Lacy

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Carole M.
Murrells Inlet, US
Feb 24, 2013 1:09 pm EST
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At Walmart - Garden City, SC - no one in the bakery dept. will listen...the French Bread is overcooked and full of holes...You cannot make a slice, let alone a sandwich...we have told the manager many times...Why can't someone go to the next nearest Walmart and see how beautifully they bake their French bread... you can go there anytime and find fresh bread...At Garden City there is stale bread ALL OVER the entire store...

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Bonesxxx
,
Jul 26, 2008 11:09 am EDT

Walmart sucks. I tried to put money on my "walmart money card" yesterday and they wouldn't accept it because it was too much. Anything over 1500.00 they don't want. I had a shopping cart full and would have had more if they stocked what they said they had when I went there to get it.
So..."FU" Wally World... My office supplies and everything else will be purchased through a better service than they at W.W. can provide. Physically, one block closer also...

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10:40 pm EDT

Walmart poor customer service - p.m.

My husband went into the pharmacy today to pick up a prescription that was to ready about 3:p.m.
When he got there they told him they got back from lunch late and it was not ready. They told him to come back at 5p.m. In the meantime; we got a call of an emergency nature and I checked to see if I had
enough meds to carry me over in case we were away longer than expected. I went over to Walmart to
pick up some travel necessities and the prescription. At about 7p.m. I picked up and paid for the RX and
went over to the customer service window. On my way; I noticed two girls who really weren't interested
in waiting on a older hispanic couple who were standing there forever until a younger man went over to assist them. I noticed that the tall white girlw/blonde hair was goofing around with her cell phone, while
we(people) stood in line waiting to be helped! And this brings me to the short black girl who finally got off
her- - -stool and waited on me. The reason I'm useing gender is because I could't see her name tag or if
she was even wearing one. The computer was in front of her instead of off to the side like the other employees place it. You could barely see her! I asked her if I could get a couple of refills on my meds and told her my circumstances and she told me " not until tommorrow" There was NO line at all by then
and she said "NO" but you can put in the order and MAYBE it'll be ready by closing! I asked her what she
thought I was supposed to do for 2 hr.? She just stared at me and I said "Never MIND' The more I walked
the angrier I got that She was so rude. I BET SHE DOESN'T SHOW THAT ATTITUDE WHEN SHE GETS HER PAYCHECK! The young man who is there during the day is what I call Great Customer Service
material... He made us feel that we were making a good decision switching all our meds with your
Pharmacy... As for this girl- - - without customers like me- - - she would't have a job... If she treats me
that way- - - - You can bet she does it to others. I won't let her wait on me again. The other employees
were just staring at her in disbelief but no one said anything... This kind of complaining is totally
against the kind of person I am. And- - - she"ll probably get away with it! Just Not with ME..

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I'd rather not
, US
Sep 30, 2015 11:18 pm EDT

P.S. As in my previous complaint, I failed to mention that I continued to shop in the grocery side. It took much longer than fifteen (15) minutes. I did mention that anger would not cover what I was thinking! I thought it would not be prudent to voice my opinion at that time. That would make two (2) mistakes I made. The first was trusting someone I did not know! IT WILL NOT HAPPEN AGAIN.. I will only go to a pharmacy that I do trust. No matter the distance I must travel.

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I'd rather not
, US
Sep 30, 2015 10:59 pm EDT

I went to my primary physician on Sept. 30, 2015. He gave me a prescription for an antibiotic (7 tablets in total) and also told me to purchase Flonaise nasal spray. The doctors office e-sent the order to Wal-Mart pharmacy in Fayette, Alabama 35555 before I even left the exam room. It took about 20+ minutes before I left the office, after setting up my next appointment, walked to my car and was ready to leave. I received a call from my husband. He asked me to wait for him - thus adding about another 20 minutes. When I arrived at the Wal-Mart location, I took a buggy, cleaned it with the wipes provided, picked up a rotisserie chicken, and went straight to the pharmacy window. There was one (1) customer ahead of me. She was checking out with her items as I stood in line for less than five (5) minutes. The associate at the register asked my name and date of birth. I provided her with my information. She stated that my prescription was NOT ready and would be about five (5) minutes. I went to the health and beauty aids department and gathered a few items. When I returned to the pharmacy I was told that my prescription was STILL NOT READY. She stated that the prescription was in the bagging stage and to return in another five (5) minutes, I looked around for about another 5+ minutes, Once again, returned to the pharmacy, my prescription was NOT ready and that the doctors office has sent another prescription (for Flonaise nasal spray) Silly me, I thought that Flonaise was over the counter. A different associate said that Flonaise was covered by my insurance. She also said that it was a larger bottle and would be a much lower cost than the OTC product. I agreed. SILLY ME! No, STUPID ME, for trusting someone I don't know. Thesecond associate stated that it would take another fifteen (15) minutes. I proceeded to gather items from the grocery side. It took MUCH longer than fifteen (15) minutes. I went back to the pharmacy AGAIN. The pharmacist asked me how the doctor instructed me to take this medication. He did not mention any instructions nor the fact that they would be sending a prescription for Flonaise. I was under the impression (silly me) that the prescription would be filled and that I would call my doctor's office to get instructions on how to take this medication. I was not told that the prescription would NOT BE FILLED AS WRITTEN (BY A FULLY LICENSED M.D. WITH MORE THAN 40 YEARS IN PRACTICE). But was over ridden by a "Pharmacist" . I was exhausted by this point and anger does not cover the other things that I was thinking! I did not look in the double bagged and multiple stapled package until I returned home. Much to my surprise, the Flonaise was not in the doubled bagged and multiple stapled package. I called the pharmacy to question the missing medication. I am unsure to whom I spoke to. Needless to say, she was way beyond rude and uncooperative. I was told that they had told me that they would not fill the prescription as written by my FULLY LICENSED PRIMARY PHYSICIAN. I informed them that there would be NO NEED TO FILL THIS PRESCRIPTION OR ANY OTHER PRESCRIPTION OF MINE FROM NOW ON! By the way, I WILL NEVER GET ANY OTHER PRESCRIPTIONS FILLED AT THIS WAL-MART PHARMACY OR ANY OTHER WAL-MART PHARMACY. This is not the first time I have been screwed at a Wal-mart Pharmacy. IT WILL BE THE LAST! Because of the "F" job I got, instead, I am unable to take this medication that my doctor wanted me to start tonight (9/30/15). Now I am going to have to call and get another prescription (sent to a completely different pharmacy). Also, can you tell me why it took so long to get the antibiotic filled? It was only seven (7) tablets. Why on earth does it take that long to put seven (7) tablets in a bottle, place a label on it, place it in a bagging stage, and have it ready by the second five (5) minutes (a.k.a. the "F" job I got)? By the way. I will tell anyone and everyone that I know of the "F" job I got and encourage them to go somewhere else, anywhere else, to get their prescriptions filled. Wal-mart ain't the only game in town!

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10:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart mispriced hair products

I stopped in the Smart Style salon at the Walmart in Oak Ridge, TN to buy Redken shampoo & conditioner. Both the shampoo & conditioner had sticker prices for an amount on the bottom of the bottle. When the cashier rung them up, they both came up with a much higher price. I questioned it and was told that they had gone up in price, but was not marked. I insisted that I should get them for the price as marked, but was refused. I then demanded she cancel payment. I also had to insist on getting my receipt to show that the amount had been credited back to my debit card. I realize that posted this here may not help very much as Walmart nor the Smart Style salon cares. They make so much money that one customer such as myself does not "stop their show." It just pisses me off that they can get away with this!

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gatortastic
Chicago, US
Jul 16, 2009 4:15 am EDT

I work for Smart Style, and they have pricing guides that come in every month, and the manager has to change the prices. If for some reason she misses something, I ALWAYS charge them the price that is marked on the bottle, and so does everyone else in my salon.

You just got a rude stylist.

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Kayla
,
Aug 16, 2008 9:50 am EDT

Shutttttttttttt the ### up.

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1:13 pm EDT

Walmart money card from nightmare.

This pre-paid money card is a joke! You can't send them an email, you can't even talk to Customer Service with out being charged 2.00 & give your ssn# on the phone (since you don't know the card # because it was shredded right after you bought it) & then still can't talk to anyone without the 2.00 charge. They literally make it impossible to get a hold of any one to talk to (unless you want to pay for it). They make it impossible to get your money back. They make it VERY DIFFICULT to cancel your account. Can't return it at Wal-Mart where you bought it. The money card has so many hidden charges (in super small print) that you can't read it even with glasses on, to read before you buy. That's pretty bad when even the people that work at Wal-Mart warn their consumers about the "Wal-Mart Money Card". Unfortunately, too late. They charge monthly fees (fees for EVERYTHING) Fees to put more money on the card. I finally had to go to the store, buy something for 1.00 & get the rest back in cash. Like I said, trying to close the account is another story. Never used the card for anything else & they make it impossible to opt-out for marketing (even though you already chose not to share your info) Everything about this card is a nightmare.

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Nilsa Pena
, US
May 13, 2017 3:34 pm EDT

On fridat=y 5-12-17 I recieved an email from walmart money card. greendot.com, informing me that a family member has put 600.00 on the card. after several attempts to upload the money unsuccessufullly. I finally called the [protected] on the back of the card
I called 2 days in a row the 12th and the 13th, the cs r was uninformed saying they do not haveaccess to anything that coul/would b of ant help to me at all. one csr said nothing just stayed slilent the whole time I explained my issue with the card, she went as far asto tellmme too have the funds cancelled, no way I was going to do that I told how she would like her income tax refund cancelled. today I experienced the same thing until I called the local store in which I got thru to bryce who although could not help me resolve the problem but did note the issue and I got to speak to a manager!

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A n n
, US
Aug 19, 2009 7:47 pm EDT

Previous to today I had attended their store in response to a catalogue sale to purchase some camping equipment. When I arrived I found the camping aisle deplete of nearly all stock. When I queried this fact I got told the sale had started 2 days ago and they had sold out. The fact was they cannot have had much stock to start with if it sold out that quick. The bargains weren't that good. I was offered a rain check which I accepted. Then I was told it would be a minimum of 6- 8 weeks before it came in. After not hearing from them I rang them 3 months later. Yes, the item was in stock. Why I was not told. I couldn't find your phone number. I am sure I gave it to them at the time. If not, it is in the phone book. They did have my address so could have easily found it or even sent a letter. All I can say is that I will never darken the doorstep of their stores again. When I generally talked among my friends about this they too had faced the same situation. This store is not at all ideal.

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walmart smart style
Edwardsburg, US
Jan 06, 2009 5:17 am EST

I just got a perm on 01/04/09 and the stylist started to give me a perm without washing my hair first. When I told her about it she said she forgot if she was to was it before or after the perm. It took her an hour and a half to roll my hair which is a fifteen minute job. Then she left me under the dryer for twenty five minutes instead of the fifteen she was supposed to. Then she rinsed my hair and put the othet solution on for five minutes but only left it on for three and rinsed me out. But when she finised rinsing me I was soaked all the way down the back of my sweater whish she literly wrong out. She had put on towel what so ever around me. Needless to say I was upset. I told her to take the rollars out and I was out of there. I didn't wait to get it cut or dryed. Stylist that don't know what they are doing should not be working. I feel that I paid $34.95 for nothing.I will never go back to that store. And it was the new walmart in elkhart indiana.

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Suavebeau
St Louis, US
Feb 03, 2014 6:33 pm EST

I had to wait 30 min at the local Walmart for a refill of my PRIMO water bottle. And when I take a cart and put a box of pampers away a a guy with no ID comes to me an tells me that I have no right to do that. I asked the lady at the counter 4 times. Then the store manager ADONIS is very professional and keeps my return bottle and threatens to call the cops on ME !

Attached is a photo of a person who as is evident NO ID... VERY RUDE and telling me to do THINGS !

SHAME OF WALMART !

SHAME.. SHAME... SHAME ... U CAN CHECK THE VIDEO... HAPPENED @ 5 PM CST @ WALMART

Walmart Supercenter
11900 St Charles Rock Rd
Bridgeton, MO 63044

KEPT MY $6.50...

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Dennis W monk
Las Vegas, US
Feb 26, 2012 6:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I got laptop compaq from walmart and got the the 2 Year computer Service plan after 1 Year the harddrive went out i call the warranty
service. they ask me if i had my recovery disk i said no they told me that they need them okay i told they i will order them so when i got the recovery disk i call them. they sent me a box i put my recovery disk in the box and laptop and power supply and battary i sent the box to them about a week later i got my laptop back. but i didn't get my recovery disk back so i call the service back and told them that i didn't get my recovery disk. they told me that there was no disk in the box i siad the disk was under the laptop and that i sent them the disk they told me that they was not in the box and that disk are not cover on warranty I PAID $25.00 FOR THE RECOVERY DISK FROM HP. I call them every week and they still say that they don, t have them and they are not cover under warranty so i have to buy the recovery disk again I WILL NOT BUY THE SERVICE PLAN AGAIN OR TELL MY FRIENDS OR FAMILY I WAS POORLY MIS TREAT IT. WALMART WILL NOT MAKE THING RIGHT...MY email kdzathrt@embarqmail.com

Voice of Conscious
Voice of Conscious
Augusta, US
Dec 22, 2011 2:24 pm EST

This Wal-mart Store is known as "The Ghetto Wal-mart"; and believe me, they have earned the reputation, the customer service there is horrible, they make customers bag their own groceries, intead of the cashiers doing it, they use racial slurs, and often refuse to assist customers with anything. I tried of getting lousy service from Wal-mart, and I'm not going back there again...

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Dailane
, US
Jan 13, 2012 6:40 pm EST

I am a customer who frequently patronizes Wal-mart that purchased a Wal-mart’s Money Card and loaded $110.00 on it to use it to pay my phone bill online on Christmas Eve. I had a problem with the online payment and called customer care because I needed the card activated. The Customer Service Agent at Wal-marts Customer Center put my card in “refund status” (a status in which I later found out would take ten business days to resolve) creating a situation of my phone bill money being tied up for the next ten business days. That was not what I wanted to do the to do with my $110.00. The Customer Service Agent at Wal-marts Customer Center was mean spirited and unprofessional towards me the Customer. The overwhelming damage is my phone service will be discontinued for the holidays for lack of payment. because of the and I will be without the ability to call friends and family because of the actions of the Customer Service Agent me for which I will seek restitution for damages.

A. The Customer Care agent sounded irritated pushy and mean and was not friendly or courteous and her phone etiquette was not what a repeat customer of Wal-Mart deserves.

B. The Customer Care agent was wrong in that she did not explain to me the possible resolutions for my situation after hearing my concerns.

C. Exclusive of my concerns the Agent abruptly hung up and put my account in refund status, did not inquire about any further concerns that I might have which is an earmark of thorough professional Customer Service.

D. The Customer Care Agent seemed as if she didn’t like me from the beginning without any reason she hung up on me.

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manager lied
Oak Park Heights, US
Dec 01, 2011 5:33 am EST

I saw this boy who is in my grade five class who was stealing some toys and i told someone who said assistent manager. I showed the manager the boy who was stealing the toys and they reported it to security, then i asked what reward they give and the manager said we don't give rewards but thanks for letting us no, since i did not get a reward the next time someone steals i will let them and not report it. The manager also lied when he reported the boy to security, he said the boy was nine years old and that is a lie because the boy is ten years old like i am and i told him that also. he should have asked before lieing.

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Tired of peoples B.S.
Nixa, US
Dec 08, 2010 4:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

nixa store gives quarterly boneses but SCREWS there employees out of them with PISS POOR EXCUSES. A store in a neighboring town whos store has been proven to be worse gets 3 times the amount . nixa managment say's it's based on safty & losses 4 that quarter but I USED TO WORK THER AND MY WIFE STILL DOES AND THE MANAGMENT IS FULL OF CRAP CRAP CRAP CRAP. One excuse once was to much managment to pay so bonus(ha, ha) was less. another was the bakery needed a new oven so AGAIN SCREW THE EMPLOYEE, another the store needed to replace some lighting, so AGAIN SCREW THE EMPLOYEE so needless to say the NIXA, MISSOURI WALMART MANAGMENT & BONUS PROGAM SUCKS SUCKS SUCKS SUCKS

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norman bedard
val&#039;dor, CA
Apr 12, 2010 9:23 pm EDT

I purchased a t-fal toaster on april 12 2010 at 6:53 pm and my wife left with the automobile and came back home at 9:30pm when we opened the box we noticed that the toaster in the box was a used one ! I am very disappointed and waiting till tuesday morning to return it at the walmart store in valdor.Since when does walmart sell used toasters ? This is unacceptable and i am waiting for an answer on your behalf . I am a regular customer at this store and i spend alot of money until this incident . I hope that something will be done . You can reach me at the following number [protected] or my cell phone [protected]. I will see on tuesday morning (13/10/10) and see what they will do. Thank you for reading my complaint and hoping that something will be done . My e-mail address is bedard40@hotmail.com My name is Norman Bedard and again thank you!

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12:57 pm EDT

Walmart terrible experience!

Recently my husband had triple bypass surgery. I brought him home from a hospital in Pittsburgh, PA that is a 60+ mile drive to home in Hermitage, PA, in a snow storm that was the worst storm in our area's history. I got him home safely, however, I needed to get his prescriptions filled. Since we had all our prescriptions at Wal Mart I wanted to keep everything together. I walked up to the counter and handed the slip to the clerk. She looked at me and asked if i wanted all these filled today. I said yes. She said it would take 2 hours! I asked her if she know what the weather was like outside and told her my car would be buried in snow in 2 hours. I explained to them my husband was just out the hospital from triple bypass surgery and he needed these medications asap. She then said there were 80 people in front of me. I looked around and said i doubted that and if the 80 people were call-in refills I was positive that they would not be coming out is this snow storm to pick them up. She looked at the so called "Pharmist", looked back at me shrugged her shoulders. I grabbed the prescription list out of her hand and I have never by back to Wal Mart to buy anything since. We tried to contact the District & Regional Pharmacy Managers but neither would return our calls, they did not want to handle this and had the store manager call us. We explained to them our situation and it fell on deaf ears. BY THE WAY WE NOW GET OUR PRESCRIPTIONS FILLED AT WALGREENS!

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zookeeper13
Yelm, US
Jul 31, 2009 5:51 am EDT

OMG. We had a prescription filled at a Hermitage, Pennsylvania Wal Mart all the way back in 1993 for our son's ear infection medicine... we are military and were told by the pharmacist that they accepted Tri-Care. They did not. We received a bill for 32 dollars in Fort Polk for the prescription, which we firmly refused to pay stating "the pharmacist said Tri-Care would cover it." We held firm.

I guess it hasn't changed much.

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Tammy Wright
,
Oct 30, 2008 2:51 pm EDT

Be thankful you didnt have then filled there.I was diagnosed with a form of breast cancer last September and was given several different prescriptions.One was an antibiotic.Well in May I had recieved from Kroger if I switched my prescips I could get $10 per prescrip up to $60 in Kroger gift cards.SO i switched thankfully I did! I wasnt suppose to have refills every 2 weeks since Spetember I was inly to have 1 refill so WALMART had me getting this filled every 2 weeks since September.I now cant take that antibiotic until they know it is FULLY out of my system which could be a year.Ill never have anything filled by WalMart again.BTW there wait time is always 1 1/2 to 2 hours or more its crazy!
PS I would have sued but an attorney told me it would be VERY costly for me as id have to pay him upfront to even start the process and WLAMART most likely would win because they have better lawyers.I talked to about 7 different attorneys who in a nutshell told me all the same thing.

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10:49 am EDT

Walmart terrible treatment

I live in Fairhaven MA and have shopped at Walmart ever since they opened, but instead of shopping at the Fairhaven store, I travel to Dartmouth MA which is two cities away because the service and appearance of the Fairhaven store does not seem to be one third as good as Dartmouth. Yesterday I used the mens room there was no hand towels in there and the floor looked like it had not been cleaned in a very long time, but my biggest complaint is the fact that if you ask someone for help, they look at you like you have two heads and the usual answer is I don't work in this department well if the don't what are they doing there walking around talking to other employees.? I truly feel that this has taken away from the stores business and how can i help you is not part of there language. Also the difference in the amount of goods stacked on the shelfs between the two stores is amazing.

Thank you for your time.

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10:52 am EDT

Walmart Return

My son got a job at Mcdonalds about 3 months ago he wanted to save money for the things he wanted and one was an Xbox 360. Well he finally had enough and yesterday we went to walmart to get his 360. He was so happy and me as his mother was so proud that he was learning what working was all about. Well we get home from walmart and open the box. It was a mess. the controller was covered in dirt or food. Nothing was sealed in the the proper way. It was horrible. My son had just paid full price for a used Xbox. I was upset. I made him pack it back up and we went back up to walmart. We were treated horrible. They were very rude to us it was unforgiveable. They did give him his money back. But I bet they put that back on the shelf for someone else to buy. They didn't even let us fill out the form as to why we were returning it. I lost gas and time and also my respect for walmart! They also never said the were SORRY.

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Suzan Brubaker Dale
, US
Aug 28, 2017 10:17 am EDT

i ordered a coffee maker hamilton Beach order number [protected], I returned it back in July I used a gift card from savings cacther and $12.00 in cash. My name is Suzan Dale my phone number is [protected]. Please call me that is $52.00 i spent i haven't heard back from no one about this. i won't use this service anymore unless i hear from you.

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r0sesrred89
,
Dec 01, 2008 6:03 pm EST

I have been able to return things to Walmart without receipts and just get money put onto a card. I went in happy with doing this when I was returning a broken adapter I had bought only a few days beforehand. I had my receipt, and didn't expect to get much trouble. What had happened was, I got home after buying this only to see that when I opened the box, the adapter end was bent and it rattled which.. meant itwas broken. I still tried to see if it would work, but it wouldn't. I get there, explain to them what happened, and they tell me that they won't accept it. I asked why and they accused me of replacing a good adapter with a broken one and returning the broken one. I was so offended by this, and asked to speak to a manager. They refused to get the manager, and said not even he could do anything. They smirked and asked me to leave since they couldn't do anything, and I asked them if they basically just took $50 from me, and they smiled and said yes and told me to have a nice day. They said they wouldn't screw up like that so it had to be me. The picture on the box is the exact same as the adapter. Yea, people could see it in many lights, but I am so sick of the customers always being blamed for crap like this. I don't just have $50 to hand out. I have tried returning it on 3 other occasions and the manager refuses to talk to me still. I contacted the online help, and they said the are reviewing it, but they have been for a long time now. Pretty annoyed with all this.

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3isenough
Grand Prairie, US
Jul 10, 2009 3:20 pm EDT

I went in w/ a bra that I had purchased that was BROKEN. I tried it on removed the tags and then noticed that the adjusters on were BROKEN and the straps wouldnt stay up. I took it into the store and the "Manager" -- whose name was CHERISSE, proceeded to tell me that it was a health hazard to bring it in the store, she wouldnt return it, or exchange it and I was just STUCK w/ a broken bra. First of all, she couldnt have been the "Customer Service Manager" cause no "Manager" should roll her eyes at someone trying to return a defective product. I was so mad. I truely do not return/exchange things and when I notice something it broken..and I paid $$ for it..I expect it to be made right. CHERISSE sucked w/ BAD attitude and BAD customer service. I average about $200-250 a week at Walmart. NOT ANYMORE.

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D. Summers
North Platte, US
Sep 23, 2009 1:26 pm EDT

I purchased fabric to make curtains for my grandson's room, my kids changed their minds about having the "Cars" theme, so I took the fabric back this morning. I had purchased all the fabric on one bolt, it was in 2 pieces, I paid for 10.25 yds and 2.75 yds at $4.44 a yard, $57.72. When I returned it they had me take it to the fabric dept. to be measured, the larger amount measured only 8.25 yards, so I had paid for 2 yards that I didn't have, I didn't know that I had been shorted because I had never taken the fabric out of the bag. I am so angry, I paid almost $10.00 for fabric I didn't get, I trusted that the clerk new how to measure or count. They only refunded for the material that was measured. The clerk who remeasured checked it twice, she was a different clerk than the one who helped me on Sept. 16. If this had been a mistake that amounted to a couple of dollars I wouldn't complain, but this was just under $10.00.

Delores Summers
dsummers_35@msn.com

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Timmy C
West Palm Beach, US
Jun 17, 2013 2:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I would never treat u or anyone bad if u come in my store its awful I am sorry 4 the bad experience u had! If u live fairly close to the Wal-Mart in Cross Lanes, WV than come in my store sometime I will show u awesome CS I have been is CS 17 yrs now and I know how to treat ppl...

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Timmy C
West Palm Beach, US
Jun 17, 2013 2:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hey I don't lie I work for Wal-Mart and we do not jump the prices at my store in Cross Lanes, WV I am not corrupted either the Wal-Mart I work for is a gr8 place! Not all Wal-Mart's are Rude, corrupt or liars! You can't blame ALL Wal-Mart's just because of 1 store..

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vicky Cook
Cross Hill, US
May 08, 2013 9:33 pm EDT

I fully agree that Walmart is cheating, lying, stealing, and even doing a lot of false advertising. When you think you are getting a deal, you better check your receipts. They jump the price on you at the register. Happens all the time! But they pretend to be innocient. I believe Walmart is corrupting the employees minds. They all lie!

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AlwaysSpecial44
West Bend, US
Dec 02, 2009 5:08 am EST

You are lucky you even got to return it, normally all sales are final on cut fabric.

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Not As Dumb As They Think
Georgetown, US
Jul 16, 2009 1:40 pm EDT

Do not take "no" for an answer. Be nice, but stubborn.

You'll get your money back.

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EpicRegret
El Paso, US
Feb 25, 2009 1:12 am EST

you stated that you have returned other things with no receipt, why is that? After certain amounts of times, the CSM might find it suspicious. If your items are over 25 dollars, the register is gonna ask for your I.D. Which after 3 more returns with no receipt, your gonna be blocked from returning anything else with no receipt for 6 months. And I don't think the cashiers would laugh and smirk and tell you to leave the store, unless your known for scamming them. And about blaming the customers, customers can be rude to us cashiers but yet they dont like it when it turns around on them.

ComplaintsBoard
M
7:07 am EDT

Walmart employee

The Walmart in Alpharetta, Georgia on WindWard
Parkway has hired a known thief. The womans name is Jan Maxwell Gaston. She stole peoples identity from several Metro Area Doctors Offices.
She was arrested in November 2007 and is obviously out on bond. She was charged with credit card transaction fraud, ID Fraud and receiving stolen property. How can Walmart hire someone like this to work around credit cards. I will not go there. This woman caused and is still causing a lot of people grief and ruined their credit.

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clarriss
Mountain Home, US
Mar 31, 2009 8:51 pm EDT

the employees of this store, not all of them some of them are very rude and unhelpful. When you ask a question or as for help they either arent in that department or they are on break so they dont have to help you further. sometimes it's like pulling teeth to get to someone who will help you or lead you in the right direction.

What happened to customer satisfaction? Did it go to Mexico and China along with all the second rate products the store now carries? This problem is from the Manager all the way down to the employee. Tell you what Walmart, if you spent half the time and money working on employee managers and helping customers as you do reorganizing your stores you'd have a much better business. Its sad that all of our home town stores are going out of business for your Corporate takeovers and that the wonderful small store owners who are happy and glad to help a customer get replaced by your corporation with second rate employees.

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Phoenix Bird
Tucson, US
May 19, 2009 1:57 am EDT

I recently applied at walmart they called me and offered me a job, i was hired, the third day after my tests
I received a letter telling me I had a prior arrest 4 years ago, that was not letting me be a walmart employee.
I was not even asked about it. I am more than qualified, id say way more than qualified, but my point,
im getting there.
Later I was shopping at walmart with my family, i seen a employee doing hand gestures to another
employee, at first I thought it was sign language, well i suppose to them it was, this was a spanish speaking
person that could not speak english to her co-worker, I was going to assist them sence they both looked utterly
stupid!, but I did'nt, I mean they were smart enough to work there, I supposed they could figure it out themselves.

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sharpeye
Daytona Beach, US
Sep 12, 2010 9:46 pm EDT

if you dont know the person then u really have nothing to say!you need to get your fact straight before you judge someone else.sharpeye

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constanttraveler30
woodburn , US
Sep 24, 2009 2:06 am EDT

Kind of hard to be nice if Walmart preys upon the poor and desperate and they know it. I saw first hand many people were working on their lunch break because corporate set unrealistic expectations. They act like thugs and encourage thug like behavior. They tell us we must report any employees that uses words like a liveable wage? Union talk was to be reported to management right away. As a member of management i was shown a video about how a store went union and Walmart closed it down as a message to other employees "Don't *uck with us because we can leave town in a days notice if you unionize the store.
There is a higher markup on chinese made goods and they are made so cheaply that after a few months it will break and the customer will have to buy another one again. They count on customers having to buys the goods again and again.
They just spent another 1, 000, 000 on remodeling the store and they can't seem to find the money to pay better wages. The pretend to care about the workers and pretend to care about the customers. They act as if they are too big to give a damn. too bad.
I have seen it all and it is such a hostile work environment that it violates the federal laws everyday without regard for the law. You dont like it here ...shop elsewhere...you dont like working here then quit and get a job somewhere else...good luck...haha.
Corporate welfare does not work and does not really benefit the community.

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carolcheryl
Oakdael, US
Sep 02, 2009 2:42 pm EDT

she should call first and see if they have the Item in stock! or go to the fitting room and ask for help they allways help me when I ask!

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carolcheryl
Oakdael, US
Sep 02, 2009 2:38 pm EDT

she should cll first and see if they have the item in stock! and go to the fitting room and ask if they can find someone to help them I'm sure they will help they are allways nice to me at Walmart!

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yellow2007
alto, US
Aug 27, 2009 11:06 am EDT

well hell give some one a chance they was stupid once learn there mistake and trying to rebuilt there life.It not like peoples knocking down the door to work at that hell whole{ walmart}

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rwj19731
Sumter, US
May 19, 2009 3:20 am EDT

so whats ya complaint im pretty sure on the app it asked about felonies or misdemeanors and you know damn well ya background is gonna be checked so why hide it

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Allen Martin
Tulsa, US
Apr 02, 2009 9:40 am EDT

i guess we should start letting convicted child molesters work in day cares. Oh and all the convicted drug users could be pharmycists! How bout the car thiefs being valets? obvious to say I agree with Mary.

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MAx
,
Jul 25, 2008 12:10 pm EDT

Well Richard, sounds like you just might be an accomplice. Such a lot of information from
a law abiding citizen.

Walmart Customer Reviews Overview

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Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

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Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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