Complaint Rating:

Company information:
Lowe's
United States
www.lowes.com

The following is the whole nightmare I have to deal with lowes written in a feedback I left for them in their website:

The lowes in Rockledge FL. has very poor customer service. I called a couple of times inquiring if the store accepts 20% off coupons ladies in customer service I talked to said yes a number of times since I was asking the same question every time I called just to make sure but when I got to the store to purchase, manager says they don’t accept it.

Next, we bought these fancy crown moulding with the matching corner pieces that they didn’t have enough of so they told us to drive to another store which is 17 mi or so from where we live because that said store have a couple of pieces in stock .we drove up to that store in Titusville but when we got there they didn’t have any at all!!! So we wasted all this gas, time and the thought that we are finally going to finish our project.

We waited a couple of days and stopped from going to any lowes because I was tired of dealing with the same incompetent bullcrap u have for employees and let some steam off. And decided to do the shopping myself called every Lowes in the area and finally got what we need. as far as I’m concerned with that very bad service I experienced my husband and I are gonna start shopping somewhere else where service might not be perfect but at least not as bad as yours and family members and friends will definitely hear the whole story as well.