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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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11:56 pm EDT
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Verizon early termination fee

I had bundled service with Verizon for several years. While under contract, I moved to an area where they did not offer service. I was told, and have been billed for a $200 cancellation fee! I was told that even though they do not offer service in the area where I moved, I still breached my contract and will be charged a fee. This is fraud, in my opinion. Think how much money they make in charging these fees. Has anyone had a similar experience? Does anyone know of a class action lawsuit against Verizon in this regard? Thank you.

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2:02 am EDT
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Verizon service issues tower down

my phone servive has been out for 6 hours cant call, text, or use the web cant receive any calls ot texts and its pissing me off my phone keeps saying searching service i have no signal at all i didnt pay 50.00 for unlimited for a phone a i cant use get your god dam c*** fixed thats down i will not tolerate ignoreance fix it right dam now no exceptions this is unexcusable you have till 10am to have this issue fixed or you anit gonna like my #@$*ing attitude at all SO GET YOUR PEOPLE OUT ON IT NOW I EXPECT MY SERVICE AND MY FULL SIGNAL BACK NO LATER THAT 10AM OR YOU WILL HEAR FROM ME HOUR ON THE HOUR TILL IT IS AND IT WILL BE UNPLEASENT AND COMPLETELY AND TOTALLY UNCENSORED THOUGH THE ENTIRE CALLS!

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11:44 am EDT
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Verizon no usable internet

I live in the country and have no cable/high speed of any kind. Home Fusion worked great altho the initial cost was outrageous. I have been a week now without internet. I think the router or transmitter has failed. I used to have a direct 800 number to the tech people but now it just goes to the regular answering/tech people. They want you to do numerous tests, resets etc. Things that anyone but a ### would know to do after having the service and performed all the "miracle" tests previously. Isn't there some way that a person can contact a real tech rather than the booth bunnies?

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2:54 pm EDT
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Verizon dishonest company, poor customer service, terrible experience

For four years, I have been a loyal customer who did nothing but talk up Verizon Wireless -- their cell reception, their available plans, their products. Because of my positive reviews of Verizon, my family, friends, fiancee, and several businesses and nonprofits switched their cell service to Verizon. But then my mother, my fiancee, and I made the horrid mistake of believing a letter sent to us in the mail about two months ago. You're qualified for the More Everything plan, it said. You're qualified for Verizon Edge, it said. Both of these programs sounded perfect for our family -- we could all jump on the same plan together, consolidate our accounts with my fiancee as the account manager, we could extend our contract with the company we trusted, and we could get new phones -- particularly good news for me because the Verizon phone insurance I pay $10 per month for only warranted me a refurbished phone with a faulty battery. Together, we decided to contact Verizon to learn more about our options in joining on under their new programs. The first rep we spoke to, Melissa, assured us that yes, we were all indeed eligible. She told us about how More Everything and Edge work, and we were all really excited about it. We decided to call back after we'd discussed the logistics as a family. Several days later, we called Verizon again, ready to go ahead with what we were told we would be able to do. The rep we spoke to passed us on from person to person until we reached someone in contract liability. They seemed confused about what we wanted to do, but when we explained our circumstances and what Verizon itself had told us, the rep transferred us to yet another rep. My fiancee hopped on the phone and spoke with the rep about our desire to join the More Everything plan with Verizon Edge. She guided us as far into the process as asking us what color iPhones we wanted. We were all eligible, she said. Then she suggested it would be easier for my mother, my fiancee, and I to head on down to the nearest Verizon store to finish the process in person and pick up our phones. We drove all the way out to the Matteson store, where we were then told that I was the ONLY one eligible for Verizon Edge. When we asked why my mother and fiancee were not eligible, the representative at the store said it is probably because they have bad credit -- not true, they both have far better credit than I do. We told him what the many reps on the phone had told us and he said that then we'd better go home and talk to Verizon on the phone. We were very, very confused. What followed was a 3.5 hour phone session with Verizon reps -- at least five of them -- who said oh no, you are all eligible. One said we would need to merge our phone lines under one account first, so he passed us off to contract liability. The contract liability rep acted very confused about what we were looking to do -- take our three separate lines and create one More Everything Plan account with my fiancee as the head of the account. Finally, he seemed to understand. Yes, he said, after you merge then you guys can tell the next rep what iPhones you want and start your Edge plan sign up. So he cancelled my account, shifted it under my fiancee's, then shifted my mother's account under my fiancee's before passing us onto the rep that would complete our Verizon Edge sign up. Lo and behold, this final rep tells us that NONE of us are eligible for Verizon Edge. First, all of us were. Then, only I was. Now NONE of us. We were beyond furious at this point and insisted that we wanted our accounts back to the way they were originally, then -- separate. This rep passed us on to another rep, Ariel, who spent the next hour giving us separate accounts again. Of course, by Verizon shifting my account under my fiancee's account, that meant my original account was gone -- the one with unlimited data. "No one ever told you this would happen?" Ariel asked me. No, of course they didn't. I was livid. Ariel offered to sign me up for the $75 unlimited talk and text plan with 2 GB of data -- a worse plan than I'd had before. I agreed because it was cheaper than what I had been paying and because, well, there was nothing Verizon was willing to do to give me my old account back. The fun didn't end there, though. A week or so later I called Verizon customer service to inquire about my upcoming bill. I asked the rep to check and see if I had ANY BALANCE on ANY of the accounts that had ever been associated with me. This rep seemed to constantly have computer problems, but fetched a supervisor to locate the account Verizon closed and the new one I had to open up after Verizon had deceived me and my family. "No, " the rep said, "you are showing a $0 balance on that old account." I had her check again and again and got the same answer. I asked her how much my next bill would be (6/14) given the plan I was stuck with, and she assured me it would be $75 for the plan itself + $10 insurance and a few more for taxes/fees/etc. She said it would likely be around $95 or so altogether. I asked her to repeat that and make a detailed note in my account, which she assured me she would. I told her I had never been delinquent on any payment to the company and was trying to do the responsible thing by checking on my bill. I should have known Verizon ONCE AGAIN was LYING to me, but I will go into that a little later. Somewhere in the mix there my fiancee got a Verizon customer service survey call, which I happily completed for him. I told Verizon what had happened and that we were constantly passed from rep to rep and that we were given false information purposely. On 5/7 I received a voicemail from customer service rep Napoleon who was very apologetic about our experience and he admitted it was Verizon's fault. He said "your voice has been heard" and that all reps would be trained better on Verizon Edge and the More Everything Plan. Yeah, okay. Which leads me to my fun surprise last night, when I opened my Verizon account to find that my bill was a whopping $160. Lovely, Verizon. I called to find out just where all of these extra charges had come from. Representative Taj proceeded to tell me that the extra charges were from the account that VERIZON had closed -- the same account that I was told had a balance of $0 in my previous call. I was fuming. I explained to Taj all I had been through with Verizon over the past two months. I could tell he was very annoyed with me but kept apologizing as he was trained to. He then said Verizon had prorated my bill which is why it was so high. He said he would remove part of the balance, $31.21 for me. When I asked what my bill would be then, Taj almost made my head explode -- $160. Which means that the balance I was seeing on my computer screen WASN'T EVEN THE FULL BALANCE VERIZON WAS TRYING TO PIN ON ME. That means Verizon was trying to get ME to pay almost $200 in one month for their own incompetence. I was FURIOUS and demanded that Taj put me on with a customer service rep or a conflict resolution department. Taj, very annoyed at this point, said he could give me a mailing address to a customer complaint department. I vehemently refused and said I wanted this resolved tonight and demanded to speak with conflict resolution. After a long wait, I explained YET AGAIN my situation with Verizon to a female rep. "Oh, that's awful, " she said. I explained that the full story should be in the "notes" on my account. This rep told me the rep who said my balance was $0 and that I would be paying $75 + $10 + taxes/fees put this very detailed note in for our lengthy conversation at the beginning of the month: customer called to ask about bill. THAT'S IT. Wow. I told her about Napoleon's voicemail in which he admitted it was all VERIZON'S FAULT. The rep had the audacity to suggest that I get off of the line with her, drive over to a Verizon store, and play the voicemail for the workers there. I couldn't believe my ears. I demanded to speak with a supervisor and was put on hold for 20 minutes. Finally, Will, the floor supervisor Friday evening got on the line. He proceeded to explain to me like I was feeble-minded that I would have to pay for the months of April, May, and June, which is why my balance is so high. My jaw hit the table. I said Taj had told me the balance was from my closed account. Will said no, my account balance there is $0. HA! Will continued to interrupt me throughout the beginning of the call, insisting that my charges were fair. I explained that NOT ONE Verizon rep had been honest with me or had any clue of what was going on. I told him how my family and I were lied to about the More Everything plan and the Edge plan, which resulted in my original account being deleted and me losing my limited data plan. I told him that it sounded like I was the only one getting screwed here -- I should mention that my fiancee was given a $50 credit for all of the trouble Verizon put him through, and my mother received a credit check for $30 and change, too. I told Will that obviously the training program at Verizon for phone reps was awful. I told him that Napoleon had even left me a message saying everything I'd experienced WAS VERIZON'S FAULT. Will took a deep breath and told me that obviously not every phone rep can perform well. As someone who also worked in a call center for 3 years of my life, I said, I understand that is the case. But where I worked, the customer NEVER had to pay for the COMPANY'S or the REP'S mistakes. I told Will Verizon was practicing unfair and deceptive tactics. Will broke down the charges for me, saying that yes, I indeed owe $160 (apparently the $31.21 was able to be deleted -- though I am 99.9% sure Verizon will tack that onto my next bill, plus who knows what made up charges) because of the prorated months. Lovely. We spoke for a little while longer, and Will had the audacity to say that he hopes I stay on with Verizon. He said to think of this experience with the company as just one bad boyfriend, and not to break up with Verizon. I told him I'd already written the break up letter and it wasn't pretty, that I would be leaving Verizon when my contract ends in 2 weeks from today and I would tell everyone -- family, friends, my fiancee's entire police force, my mother's nonprofit company -- that Verizon is a dishonest company that doesn't care about its customers. Will then tells me that, well, if I go to another provider then I should know that prorating accounts when plans are switched is just "an industry standard." I told Will that a) it sounded like he was blaming ME for not knowing that every Verizon rep I'd spoken to on the phone and in person was LYING TO ME and b) I wasn't the one who switched my plan -- VERIZON WAS, AND NAPOLEON EVEN ADMITTED IT WAS THE COMPANY'S FAULT. Will said that he didn't want my last experience with the company to be a bad one, to which I laughed. I will NEVER, EVER endorse this company again, and I will be there with bells on at the AT&T store the very day my contract is up with Verizon. Verizon is a horrible company who really needs to get a handle on their phone rep training and who really should stop lying to their customers (or withholding information when the customer calls them trying to be responsible about paying their bills in full and on time). I am disgusted with my experience and hope that my admittedly long and detailed story will inspire those looking for a phone provider to go elsewhere.

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Johnboy69
Montgomery, US
Feb 22, 2015 3:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Oddly enough, I went through a similar issue with T-Mobile. I even ended up paying the early termination fee just to get away from them. My brother had the same issue with AT&T.

To be honest, I can't think of a wireless provider that doesn't have these issues. For us, it's a "grass is always greener" thing. We move from one disappointment to another. I moved fro T-Mobile to Verizon, and I seriously hope they won't screw me over the way they did you, or the way T-Mobile did me.

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Lilsurferbabe18L
Fostoria, US
Jun 05, 2014 7:32 am EDT

Wow I just went through that very same problem with Verizon Wireless but they said my bill would for March was going to be $206.
The Verizon Manager said that I should pay as much as I can an then to let the rest go into collections an there I could make payment arrangements. I told him that wasn't going to happen an for them to cancel my service. They even said they couldn't find the woman who set up this new plan an that or which store she worked at. So I switched my service. Verizon is as crooked as they come.

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2:37 pm EDT
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Verizon unauthorized charges

I was unable to make a purchase of items at the convenient store due to insufficiant funds on my Chase visa debit card. Baffled as to why, I checked my debit card balance and sure enough, my balance was not what it should of been. I immediately called my credit card company for a list of recent transactions. The previous night, someone made an unauthorized purchase to Verizon Prepaid for $110. I was in complete dismay, considering this happened to me twice with Verizon Prepay before my Visa debit card expired. Since Chase issued my new visa debit card, over a year ago, I havent had any more unauthorized charges..That is until now. ($110). The problem is, Verizon carries other service providers such as Straight talk, ect.. I have had no luck finding out who did this, or how this keeps happening, considering my debit card was in my back pocket and I was at home when this occured. Not to mention, I havent let anyone use my debit card and Im on a Verizon contract plan. Since this makes the third time, between my expired debit card, and my up to date debit card, there is obviously a problem with Verizon Wireless Prepaid automated refill options security. All a person needs is your card number, and the 3 digits on the back. Now, I have no money in my pocket, or on my debit card. Chase had to cancel my card and issue another one, which wont be here for 2 to 5 business days. Then, I have to write a statement and fax it to Chase so they can investigate the charge. Then, I have to wait for them to decide if they are going to reimburse me for this charge. Wow... what alot of trouble for me, when Verizon needs to boost or vamp up their security measures for prepaid. Frustrated in TN!

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UandEllis
Starkville, US
Jun 05, 2014 3:36 am EDT
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I live in Starkville Mississippi and some of my paid services were deneid just now. There was a death in this area that I suspect is the reason for my services being down. A man died at Mississippi State University. I am asking verizon for help and being ignored.

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4:05 am EDT
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Verizon fraudulent charges on bills

For nearly a year now, Verizon has been charging us each month for a number of National Directory Assistance (NDA) calls at a billing rate of either $1.99 (last year) or $2.49 per call (this year). Most months, there's at least two calls billed to our account. However, there have been months where the number of billed calls has been as high as 12 calls! But I would say the average number of NDA calls per month would be approximately 4.

The problem I have with these charges is that they are all completely fraudulent! We never use any directory assistance and haven't for years since we've had the internet. So far, we've received credit for these charges but after reading online from several different sources, it appears that we are one of the lucky few who actually got our money back from Verizon for their billing "errors."My best guess is that fraudulent charges don't just happen randomly to a small number of customers but this is actually part of a much larger corporate scheme to cheat people out of money by Verizon. Imagine, if you will,
how much money a company like Verizon (who has millions of customers) could make if, as a suspect, most people don't even bother to question the charge or if Verizon makes it very difficult for the average consumer to get their money back.

Personally, it was very difficult for us to get our bill refunded. Most reps we've talked to insist that we made the calls since they supposedly came from our home. We even had one customer service rep suggest to us that perhaps our cat was making these calls from our home and he was completely serious!

Lastly, just so those who suffer from this same problem know...Verizon has said several times they'll get this problem fixed but, curiously, they never have yet.

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Old409
, US
Jun 03, 2016 8:26 am EDT

A man came to my house representing Verizon tv. He made me a deal that would give me the same programing I had with my then current supplier Dish Net for 111.97 per mo. This included my phone service and internet which I already had from Verizon. I had a free trial period with all the movie packages for free and now that it's over Verizon is charging me $14.95 extra for Encore, the only movie package I want. This was to be included in my original price. The man told me I'd get the same programming I had with Dish for the quoted price of $111.97. I asked him several times if this included the Encore Movies and he assured me it did and that when the free trial movie package was done, I'd still have Encore included in my package for the $111.97. This was a flat out lie.

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Bozzy Lewis
, US
Nov 25, 2015 3:27 pm EST

Read your Verizon bill very carefully ! I have been plagued with false directory assistance calls for $ 2.49 a pop for months now ! I live and alone and never dial 411, the Operator or any other directory assistance calls because I know they charge for these calls. I no longer even dial 311 in NYC because it is supposed to be free, but if they have to transfer you within the nyc.gov network; Verizon charges for that ! I have Magic-Jack and use that and rarely for these calls and that is a totally different and wireless line that goes over the internet with a different VOIP telephone no. I am getting pretty irate with waiting on the line a half hour to have these bogus charges waived. They cannot even tell you exactly number was supposedly dialed and on what exact date and time. This is a scam ! If only 10% of customer pay it without question...it is plenty of cash for Verizon to reap, and they know it !

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Herbert Cheung
,
Jun 03, 2016 8:26 am EDT

We had Verizon DSL for a yr and used Vonage on it. The voice quality was terrible & we were told we needed a faster connection. We cancelled the Verizon local phone service & DSL and ordered cable. We received email that we were being switched to Verizon "DSL without local phone" service which we did not request. When we called up, the customer service reps said that we must have requested this change of service & put us on hold forever. We've tried calling 10 times and sent email to get this rectified & finally gave up at the lack of response. We've since received 2 bills for this service ($31-32 per month). We just want them to cancel this non-existent account & stop billing us for service that we're not using.

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Tsnake
, US
Jun 03, 2016 8:26 am EDT

Who the H ell do they think they are, how many people don't catch this on their bill? It must be nice to just bill someone without their permission.

Verizon should not allow this to happen, they charged my account $8.43 for service I never asked for. They should be turned in to the better business bureau. Why does Verizon allow the billing if their getting so many complaints, so I put some of the blame on Verizon for allowing this practise to be done without their costumers consent. verizon don't allow any one to credit your account.

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1:10 pm EDT
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Verizon business card order for 250 cards

On 3 occasions I have ordered the 250 free business cards Verizon advertises on line. You sre sposed to get the card for free 250 you pay the postage. When I did not get the cards in a timely manner I wrote several letters which were ignored. Whe I called the Verizon customer service on the phone I was treated VERY rude given a big run around and hung up on. Now I have NO cards an I am out my shipping money. Anyone reading this DO NOT order these cards as it is a huge scam. Thanks for reading Carole MAtthews POmpano Beach Fla excuse the spelling.errors.

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8:23 pm EDT
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Verizon $300 visa card for fios scam

Happens once, shame on them - happens twice, shame on us.

We have been duped for the second time by Verizon & this time they will not do anything for us.

The $300 gift card is a scam. The person who set us up said the card would be there within two months. It never came and they gave us a BS story of how it is not noted in the setup notes...

Even though they send weekly offers for months in the mail for that $300 gift card if you switch, we did not switch until we got a personal letter.

Three months after a super pain in the butt two week ordeal to switch, we wonder where the card is. We call & after an hour on the phone, supervisor and all, they say we don't qualify because it wasn't written on a confirmation letter that they were supposed to send & the rep conveniently didn't note it on the sign up notes.

The supervisor, although pleasant, was schooled in the art avoidance of this issue. He was obviously taught on what to do when this issue came up. The amount of all the $300 gift cards is probably his bump in salary to field Verizon's scams.

We are at the point of cancelling, but are seeing how this plays with the Better Business Bureau.

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kcad1
Buckeye, US
Aug 26, 2014 9:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same here no $300 Visa card and the chat number that states I get it can not be found, even know I have a print out of that chat no good

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Qualtech1
Hesperia, US
Apr 17, 2014 5:31 am EDT
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Oh...believe me, it is a freakin scam! I have gone round and round with them on this. What a joke, and their service really sucks! I ordered the service a week before I actually moved in, and clearly made it a point to make sure I would be getting this card, because it seemed to be a scam from the beginning, and the rep told me yes, and that I would receive it within 60-90 days. When the tech was at my house explaining everything, I again asked about this BS Scam, and he said I would receive it after my first 3 payments. Nothing was sent and then I started calling, because they kept sending this very ad in my mailbox at least twice a week for like a month or two, but only to be told that I had to sign a 2 year agreement. I told the rep I did sign up for the 2 year agreement because I remember telling the original sign up rep that I only had a 1 year lease, but she then told me I could transfer the service to my new place if I were to move. So after that argument, I went to log on to my verizon, only to find out that they changed my service from 2 years to month to month. My new problem is to find out why I had to pay a deposit for month to month service. Verizon sucks! And the reps are useless!

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MkStItCh
West Seneca, US
Mar 24, 2014 11:14 am EDT

I don't know what you are talking about... 2 years ago they offered me the $300 gift card and I got it... Now I resigned and they offered me another gift card and I got it... Maybe you are not doing something the right way?

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Verizon broken promise of $300 gift card

I received a flyer from Verizon that promised "up to $400 Visa Gift Card" when I sign up for Verizon FIOS last year and I called to take advantage of the offer in December. Upon speaking to a representative and choosing the package that works for me, she made me understand that my package (which contained the 50mbps internet) only qualified me for a $300 gift card. I reluctantly accepted and signed up for a 2 year contract. In the same call where I was read the contract terms, the agent affirmed that i will be getting my card after around 90 days.

Last week, I call Verizon to find out the status of my card and to my bewilderment, I was told that I do not have a card in process as I was given the discounted package. I find that ridiculous because nothing has changed since I singed up and my signing up was based on the promise made. I initially thought about canceling my service and fighting with Verizon when they try to charge me an early termination fee but I decided against it because this is just not right. Legally, it is a blatant breach of contract and I have no reason to keep my part of the deal if Verizon will not keep their part.I have talked to several agents to pull up my 2-year contract acceptance call and listen to the promise the contract was based on but nobody seems to have access to the call. Why then did they record that call? I have also considered denying ever signing up for a 2-year contract so that the call will be pulled up as "evidence" that I signed up...thereby confirming my $300 gift card promise in the process but decided against that. If Verizon cannot keep these promises, why make them?

Please what can I now do to get that $300?

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David Bieniecki
, US
Jan 21, 2016 7:29 am EST

I had the exact same problem with Verizon last July. After ensuring me that I would get the gift card in 90 days, I found out when I called in December that I have a discounted package and I do not qualify. Even though I was promised the card, they would not deliver. I placed a BBB complaint and eventually spoke with a women at Verizon, but she kept reiterating the same thing about the discount. She refused to acknowledge that her company lied to me, and she refused to make good on the promise. Does anybody know if there is a class action law suit going on? I would love to get in on it.
My email is bieniecki77@gmail.com.

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bcsquilter
, US
Apr 13, 2014 10:21 pm EDT

I got the $300 card and a letter with it stating that they would be sending a letter with the pin#. In order to register the card, I need the pin. I was promised an E-mail and a letter, each with the pin. No letter. No pin. The customer service number does not get you a person and you end up going around in circles. So I can't register the card so it's a fraud.

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11:15 pm EST
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Verizon false charges

Within their billing system I have become a subscriber on December 13, 2013. Nevertheless it was not true as the internet and the phone system was only connected on December 22, 2013 that a technician of the company came to install the telephone line. This information should be available in their records. Before December 25, 2013 I requested disconnection from the service as I was moving to another state and based on the information received Verizon does not have service in my new location I had no choice then to terminate my subscription. I also ask if I should return the modem and I was told it was not necessary. I ask the operator also to sent the bill to my new home address. I was also told that I will be charged only for those 3 days with the service. It was indeed a surprise when I receive a bill of $ 157.00 dollars . I file a complaint but it really took awhile before they decide to clear the system. The issue is that there should be a law that whenever service is provided the consumer has the right to protest if the service was not provided as was agreed. A e-mail address should be mandatory for all business as one become prey of the telephone operators that does not have a name or a number. A copy of this email should go to an institution that has the right to investigate and bring justice to the system.

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Verizon installation charges

When we moved we took Verizon food with us. We were so happy they told us it will cost nothing. It only took 2 weeks for them to show up! Thefield worker told us he had to run new wire. He said it was no charge. Well when we received our bill I hit the floor $475! They charged us installation charges and $70 for each new wire. Thought there was no charges/? When I called to complain the snotty girl just kept saying those are legitimate chargrs. But couldn't explain why we were charged. Do not sign up for Verizon food and if you move be prepared to pay. I will never pay those charges! I will also be changing to Comcast.

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MkStItCh
West Seneca, US
Jan 04, 2014 7:40 am EST

You keep saying Verizon FOOD... What are you talking about?

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11:53 am EST
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Verizon rude live chat agent

I was talking to a live agent who ended the chat after promised into looking for an iphone 4 in cpo (Certified pre-owned) and then just ended the chat. So I was now talking to a new agent who was rude as well. Just shows that verizon does not care about their new customers. Now I will be going to t-mobile thanks to amanda w.

Please hold for a verizon wireless sales representative, we appreciate your patience. Your current estimated wait time is 0 min 20 secs.

Add a tablet to the share everything plan for only $10/mo – no contract commitment - data only plans starting at $30 monthly access! Ask me how.

Your realtime session id is rt1798086595.
You are now chatting with 'amanda w'
Amanda w: hello, welcome to verizon wireless sales chat! My name is amanda w, may I have your name, please?
You: I was just talking to a person by the name of joshua and he was rude and never helped me like he promised. What can I do about that?
Amanda w: I see the chat now, and it looks like the chat got disconnected after he said he was going to help you.
You: I did not disconnect it he did
Amanda w: I didnt say you did it.
Amanda w: was there anything I could assist you with?
You: like I mentioned earlier, I would like for the supervisor to assist with that. I was originally going to purchase an iphone 4 in cpo prepaid but no longer see it.
Amanda w: okay, there's really not anything we can do about the chat ending, you can call customer service and report it to them.

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8:36 am EST
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Verizon unauthorized charges/cc fraud

I had service with Verizon Wireless for about 3 years. After losing my job of 16 tears through restructuring, I took a job in another city and moved. Things got tight but we still managed to be on time with our bills. My Verizon bill was late and I went online and paid the due bill. There was still a balance and later that day, I got a call from Verizon asking me if I would make a payment. I explained that I already made a payment and she looked and confirmed that she saw the payment had been made. She told me I would get no more calls and hung up. 30 seconds later, My phone vibrates and I see a message that a payment (for the balance was made. the amount was for the balance that was not yet due. It was taken from my debit card and I knew there wasn't enough in my checking account to cover it. Hence my CC payment. I called Verizon right back and explained what just happened and they refused to undo the payment they took. I explained that they didn't have authorization to take the payment and was assured they would listen to the conversation. Over the next week, I made several calls to no avail. I had to go to my bank and filed a fraud complaint and my bank got the payment reversed. The next day, my phone was disconnected and the bill was not yet due. I called Verizon and told them that since they broke the contract and committed credit card fraud, I wanted to terminate service. They terminated the service. Now, on my credit report they are saying I've been late every month and owe a balance of over $700. I call again to try to get it resolved but Verizon won't do anything. Now they tell me the records show that "someone pretending to me me called in and made that payment." This is ridiculous. What recourse do I have?

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9:12 pm EST
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Verizon verizon customer loyalty

Verizon does not value it's customers. I have had verizon for over 15 years. Recently, when I went in to upgrade my phone, I was told that I was going to have to give up my data plan unless I want to buy my new phone outright. I do not think it it fair that verizon expects me to pay the same price for 2g of data that I am paying for unlimited. Is this how you reward people for loyalty? You force them to keep outdated phones? Your sales associates have told me for years, I can never be forced out of my plan. Well telling me I have to keep an old phone or pay $800 for a phone that is otherwise free sounds like forcing to me. Shame on you veriZon you are a multimillion company and you can't keep your promises to your customers. I will no longer tell others how much I value your service.

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webb, james
Bradenton, US
Dec 09, 2013 8:13 am EST

I have spent approximately 3.5 hours on the computer with a Chat Agent that sold me a upgrade that did not include what it said it would and then the next day trying to get rid of the package on phone with billing. Verizon will tell you anything just to get you buy something else. I had to speak to several supervisors before being compensated for my time wasted. Verizon gets you into a contract and when they don't or won't give the satisfaction expected, there is nothing you can do about it because you are in a contract. For any early cancellation of the contract it will cost you the remainder of that contract (with the service)
When you enter into a contract and the provider of said contract doesn't fulfill their end of said contract, it should be revokable but they know you will not hire an attorney for $700 left on your contract. Not a way to run a business, people return to a business that they are happy with, not one that treats signed loyal customers like 2nd hand citizens.

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Isanybodyhonest
huntsville, US
Nov 30, 2013 1:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I called asking Verizon to accept a final payment on their phone and they refused final payment. Why can't I pay my phone early without early disconnect. Money is money take it Verizon.

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10:05 am EDT
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Verizon service cancellation scam

Do not believe verizon's supposed termination policy
I terminated wireless telephone service with verizon on 1/26/13. I had 7 months left on my contract.
The following is verizon's policy that was sent to me:
"according to your policy the early termination fee is as follows: if your contract term results from your purchase of an advanced device after november 14, 2009, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. (For a complete list of advanced devices, check verizonwireless.com/advanceddevices.)
Otherwise, your early termination fee will be $175 minus $5 for each full month of your contract term
That you complete."
The phone I terminated was a samsung fascinate - not on verizon’s list of advanced devices subject to the $350 early termination fee. I checked this list several times prior to cancelling my service. I also called verizon and was referred to this online list. Despite the fact that the phone is not on the list, verizon charged my the $350 termination fee.
I emailed this information to verizon on 2/12/13. I then checked my account on the website 2/19/13 (The day before my monthly payment was due). The balance on my account was zero. I thought my account had been updated reflecting the account adjustment I requested.
On 2/28/13, I received a bill for $211.11. On 3/15/13, I received a letter requesting payment again. I submitted complaints with the il attorney general's office and the fcc. I have heard nothing from the fcc. The attorney general's office agreed with my interpretation of the policy, but was not able to "do anything". I don't have a problem paying what I owe, according to verizon's own policy. I do have a problem when verizon violates it's own policy. My bill is now in collections.

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fdaa
Alexander, US
Aug 22, 2013 1:56 pm EDT

Why not contact them again
explain to them they charged you higher cancellation fee
and now asking you to pay regular cancellation fee
then request a refund 350 - 211 ?
You do the math!

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6:29 am EDT
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Verizon homefusion broadband

Re homefusion broadband services. I live in a rural area and have had difficulty finding a decent internet provider. I spoke with verizon's store folks in our area and they recommended the homefusion (Or canteen). The service was better, but the cost was not. The 1st month, the cost was as expected (It was only for 1/2 month) — so the bill was for $135.70. The 2nd month — hold on to your hat! — $587.40! I called them and they explained to me that I had gone into the overuse fees for using more gb than I paid for. Although, I hadn't received any "overuse alerts" previously, once I placed the call to them, I began receiving multiple overuse messages via email each day, every day. Guess they wanted to see what I thought about the bill, before they began to tell me that I was in deep trouble. I called and told them that this was way outside of my financial means... They offered to reduce the bill by a whopping 25% — I told them that would in no way come close to my budget for this service. I should also say that before I even signed up for this service, I told the sales person & the installer that my husband and I both tele-worked — they said — no problem, we should be fine... Welll, it's not fine — buyers beware! I've had bad experiences with verizon in the past, and now this one will be added to the very expensive list.

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4:49 pm EDT
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Verizon why can you not even process an order without drama?

Dear Verizon Wireless,
I hate you, ever so slightly more today than I did yesterday. Not for one humongous screw up, but for the slow torturous death of my contentment as your customer. Death by a thousand tiny cuts.

I think I spoke to about six different people today in order to purchase an upgraded phone for my wireless service. Not that I hate speaking with people, I just hate speaking to people who are required to ask me my account information every time, then alternately upsell or put me on hold. I should not have had to speak to any, but your website was broken, and I could not place the order online..

I located the device I wanted on your website, selected color and memory and then clicked to add it to my cart. It would not. after attempting this with several variations of my choice, I concluded that for some reason, I could not complete the purchase from your website.

So I called. The first person was kind and thought that I should not lose the online discount of $50 because the website was uncooperative, and transferred me to someone else. The second someone accepted my order of a 32 GB Samsung Galaxy S 4 in Autumn brown. I asked, to be sure, if the brown did indeed come in 32 GB, which she confirmed. The agent added in my $50 discount, told me of the loss of my unlimited data plan, laughed and commiserated with me about that, and then gave me the number to call and accept the contract terms.

I completed the call, then went to my Verizon account to view the order, hopefully to know when it was scheduled to be delivered. Well, the order said pending, but alarmingly, said it was a 16GB brown Samsung Galaxy S 4. I called Verizon back.

I was transferred to three different people, the second of which said since the order was pending, it could be stopped and the new order for the correct device submitted. The third was Chris, to whom I gave my account information again, explained the situation, supplied additional information for the new order*, and explained the situation again. I asked, and he confirmed that the previous order had been cancelled.

When Chris asked for my payment information, I said that it would go on my bill, as the previous order attempt was supposed to. This apparently flagged some alarm for Chris, who actually looked at my bill at this point to find that no... the previous order had not been cancelled. In fact, it had gone to shipping, and there was no way to order the phone correctly until it was caught and cancelled. Chris put in a trouble ticket in an attempt to get the wrong phone in transit stopped before it shipped. It might take 24 hours. He will call me back, once the incorrect order is actually fully cancelled.

The sad thing is that I will probably have more to complain about after Chris calls me back. Why does buying a phone need this many steps?

*No, I would not like the insurance. My homeowner's insurance covers me. No, I would not like a bundle, and I don't need yet another charger. I don't want to buy a case over the phone. No. Really. I. Don't. Wan't. A. Case.

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bikin4fun
, SE
Aug 30, 2013 10:31 am EDT

Open Letter to Verizon Wireless:
A business is not judged by their fancy website, catch slogans or how many times they sponsor a football game; it is rather judged by their action and their leadership moral compass. I regret to say that Verizon Wireless has failed to meet my expectations and those of millions of Americans based on what I have reviewed online, they were trusted to deliver a service and bill me a fair price that I agreed to but they managed to squeeze every dollar and every red cents out me through the use of hidden fees and bait and switch tactics.

This incident is clearly a result of their ongoing effort to fleece America and sponsor their private jets and reward the lavish lifestyle of their senior executives, the amount in dispute here is the invoicing of text messages that I paid for in July and August Statements. The text messages supposed to be included in the monthly allowance I paid for. Instead Verizon wireless decided to bill be the full per text rate for this service claiming that I opted out of this feature. No consumer, in their right mind would do such thing, why would I opt to pay more for text messages that I have already paid for?

Assuming that I turned off the text features in July 2013, I did turn the text messaging feature back on the following month, so what happened to the August allowance then? Why I am still paying per text message rate?
What if their Verizon Website was so intimidating that a consumer made a mistake of clicking the wrong option, would Verizon make the correction? They have the moral obligation of being fair and doing what is right for their customers, don’t they?

Verizon claims that I deliberately turned off the allowance of the text features and that is not true, Verizon is simply trying to optimize their revenue and bill me the maximum allowed for the service, which is deceiving and morally wrong. I have called their customer service line after a long wait time and multiple options of press this and press that, the representative was rude and moved quickly to hide behind their endless firewall of fine prints and policies. I am glad to see that I am not the only victim of their billing misrepresentations and their deceiving tactics; the web is buzzing with negative reviews and screams for help.

My disappointment with Verizon Wireless stems from a variety of service issues but mainly for their aggressive efforts to extort more money from me every month. I closed my account in August and decided to move to another provider that bills me half of Verizon Rates for unlimited text and voice calls. I decided to end my relationship with Verizon Wireless prematurely to put an end to their greed, I am willing to pay the $80 early termination fee and offered to pay for an additional month of service to gain my text messaging allowance back but Verizon decided that they are better off with billing their per text message rate. They refused to cooperate and drew a line on the sand that Verizon Wireless has the right to bill me for these text messages because they can and their policies are the judge and jury.

Regards,
Verizon Wireless Victim

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slynn1
Orange, US
Aug 02, 2013 12:44 am EDT
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I hate them toil. Horrible customer service, lazy workers who could care less about their customers. I do not know with such incompetence they are still in business!

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11:10 am EDT
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Verizon unreturned equipment

I called Verizon today about a Unreturned Equipment Charge that was on my bill I spoke to Alexandra that did not have a clue. I explain that I spoke to a rep and he try to help me and then he said that your modem was old and that VERIZON needed to replace it, he did not say that I needed to return the modem because it was old. so I ask to speak to her supervisior Jessica- she was so ruled and naughty(and she was the supervisior) she said that she was not going to repeat heself and that if I had an complaint that I needed to go to the VERIZON website and put it there because it is nothing that she can do. so I hung up and called again and spoke to Alisa and I ask to speak to her supervisior and she said that she is not going to connect me unless she knew what the issue was. so I explain that I have a bill here that has unreturned equipment charges that I was not told that I need to return a modem I had never had problem with it until that day in April 2013 and I have had the same modem since 2008. she said that I should have known that I need to return the equipment because if it was a cable box you would return that and not throw it away... and I said to her that the cable company would have send me a return box or come and pick it up them self. so I ask again to speak to her supervisior so I spoke to Kathy and she said that she was sorry for jessica ruleness and that the charges was not for UNRETURNED EQUIPMENT it was for the new modem. I told her that I was not told that I have to paid for a modem. she said because the other one was old it needed to be replace and you have to pay for the replacement of the new modem. Kathy said that she was going to document everything that was said and if that is so that should trigger and phone call from someone that really care about the customer service at Verizon ...I spoke to four different people and got four different answer about the same verizon bill. I am so upset with VERIZON and I am not Proud to said that I have VERIZON... the attitude of the people in CUSTOMER SERVICE AT VERIZON is not exceptable...

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malfred07
, US
Sep 01, 2013 12:27 am EDT
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This company sold a not working cable box. I've been calling them to return the box but no one ever picked the phone or call me back...

Belleville
Belleville
Cincinnati, US
Jul 31, 2013 12:51 pm EDT

You should divide you text in paragraphs so its easier on the eyes. Problem with these big companies is that they don't need to treat anyone with courtesy. One guy complaining does not really make a difference to them.

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6:19 pm EDT
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Verizon noisy lines calls dropped landline

my land line has static drops calls works like crap and Verizon wants me to pay to have it fixed i have their top of the line package and highest speed on the internet they have and they are giving me a hard time Bull i refuse to pay them till this gets fixed they told me they will turn off my service i will not pay for a problem on their END

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6:56 am EDT
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Verizon misinformed about plan price

Before making changes to my plan, I chatted online with a rep and told her very clearly, that I needed to know exactly what my monthly bill would be if I made said changes. She told me $180.00. I printed out the chat conversation.
Then I get my bill, and find out my monthly bill will actually be $240 (plus taxes and fees). A difference of $60!? I spoke with a store manager as well as a customer service "manager" by phone. Both VERY RUDE and Condescending.
I told them I had written proof of my original conversation. They actually accused me of lying and manufacturing the whole thing! What? I said..."this conversation has an id number, go ahead and look it up".
They wont do anything. I don't get how they can just go and charge me $60 extra every month for TWO YEARS, when that is not what I agreed to, and I have it in writing.

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Juavana Reed
Chicago, US
Aug 11, 2013 4:07 pm EDT

This is the very same problem I am having with Verizon and want something done about it. I started a shared plan and they gave me one price before signing contract and after the bill was sent out discovered that each phone is paying same price for a certain amount of GB that was to be shared, and that all data plan was being used by both phones. After I informed them this is not what was communicated and that I understood in the store. They then said if I wanted to cancel I had to pay $400 for each phone. I used to like Verizon Wireless but it is truly a rip off.

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Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

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Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

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Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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