Today I was shocked to see my Verizon FIOS bill that charges me $160 for two international calls that last 23 minutes total. I always use dialnopin.com calling card service and dial an access number to make international calls. Verizon FIOS triple play offered an international calling plan when I signed up the service online. I declined the service because I can make international calls using the calling card access number less expensive. I thought I don’t have international calling service with Verizon. I have been using cable companies’ triple play service for the last four years. I declined their international calling plan as well and I didn’t have international calling service with them.
After spent three hours on the phone with Verizon’s customer service and toll calling department, I found out I was wrong. They keep telling me that Verizon’s policy is that if you declined a lower rate international plan, and then I agreed to get the international calling service for a standard rate. Basically Verizon is actually going to offer customers a much higher and ridiculous rate (Verizon don’t call that a PLAN) if you declined what they called an international calling PLAN, and it will not tell you that. Verizon is setting up a trap for customers since some customers don’t want it to make a monthly fee and don’t like its high rates in their “PLAN”. Now if you kids or anybody in your house accidently dialed an international call (or if you think you called an access number of calling card and Verizon says you did not), then you will be shocked when you received your next bill.
Verizon said its policy is that if you declined a lower rate plan for international calling service, then you are going to get the international calling service for a standard rate, and there is no credit and adjustment for that charge. In order to show how ridiculous is this, let’s try the following example: I set up a website and put an advertisement on Google. The Ad says there is a promotion on my website that I am selling a 24” LCD monitor for $100 although the market price is $200. Now many people will come to visit my website and buy the LCD monitor. During the checkout there are 10 pages of “terms and conditions” in a box and below it have two buttons “accept” or “decline”. Many people will just click accept and buy the monitor. After that, the website offered Samsung 52A650 LCD TV for $1500 plus $500 shipping and handling fee. The market prices anywhere else for it is from $1600 to $2400. Many customers will decline the offer and finish the checkout for the $100 LCD monitor. One week later, the 52A650 LCD TV is shipped to your house along with the $100 LCD monitor and you are charging the standard price of $3000 for the 52A650 LCD TV without any shipping and handling fee. The customer will be angry and call the customer service, and the customer service representative will tell him that the website’s policy is as soon as you visit buy the $100 LCD monitor, you agreed to buy the 52A650 LCD TV as said in the “terms and conditions”. If you didn’t accept the promotional offer of $1000 for the TV and $1000 for the shipping and handing fee, you agreed to get it with the standard price. By the way, you agreed it in the “terms and conditions”. I believe I will get rich this way very quickly if I can rip off people like this legally.
Don’t you get it, Verizon? If people don’t accept your international calling plan, they don’t want your “international calling plan”, and they are not accepting a ridiculous higher rate “international calling plan”.