Menu
Sears Customer Service Phone, Email, Contacts

Sears
reviews & complaints

www.sears.com
www.sears.com

Learn how the rating is calculated

2.3 2932 Reviews

Sears Complaints Summary

944 Resolved
1987 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Sears has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Sears. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Sears reviews & complaints 2932

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Sears reviews & complaints

ComplaintsBoard
G
8:25 pm EST

Sears lack of professionalism

Today (Monday 12-01-08) I visited the Sears Portrait Studio at Park Place Mall in Tucson, Az.
I arrived at 11:15 with my 2 grandchildren ages 2 and 4.
I did not have an appointment and asked if it was possible to get an appoiintment for today. The woman at the desk told me that although they had several appointments scheduled for the day, she could fit us in at 12:30. She then asked me to fill out an information sheet. So far, no problem.
I waited in the lobby with my grandchildren. 12:30 came and went and I was not called for my turn. Other people came in after 12:30 and were taken in before me, although I was told that I would be next on 2 separate occasions. At 1:30 I asked to speak to the manager and she then informed me that since I did not have an appointment, I would be taken care of when they had time. I told her that I had been given a 12:30 appointment and had already waited an hour past that. She told me there was nothing she could do for me.
I am appalled that I was told I would be fit into a time slot, only to wait for over 2 hours with two small children and then be told that because I was a "Walk-In" and did not have a pre-arranged appointment, they'd get to me when they could. Do you have any idea how hard it is to keep 2 small children entertained and in "Picture Perfect" form for over 2 hrs?

First of all...if they were booked and would not be able to fit me in they should have told me so, I would have been happy to make an appointment for another day.
Second...once I was told our photos would be taken at 12:30, I had an appointment.
Third...I was made to feel that as a "Walk-In" my business is really not as important as someone who pre-books.

I left this studio and walked straight down the mall to The Picture People. My intention was to make an appointment for another day. But guess what...they told me they could take us right then. So I spent my $200 picture budget with them and that is where I will take my business in the future.

In the past, I have had several very good experiences with this Sears Portrait Studio, but obviously customer service has taken a drastic downward turn.

Read full review of Sears and 4 comments
Hide full review
4 comments
Add a comment
S
S
SpeakYourMind267
Los Angeles, US
Mar 16, 2011 8:49 am EDT

okcgal29...Well said!

O
O
okcgal29
Any City, US
Jan 12, 2010 4:35 pm EST

Let me get this straight. You had no appointment, you had two children with you at lunch time, and you decided to get pictures made as a walk-in during the busiest season of the year? Do you have any idea how many people want their pictures made in the middle of November? And most of those people called ahead to make an appointment. Were they supposed to boot out those appointments in order to pacify you on your spur of the moment whim?

Some people want the sun and moon to revolve around them.

t's called, wait your turn. With no appointment, to only wait 2 hours is not bad during the middle of the Christmas rush.

K
K
keymay
Grand Island, US
Jan 05, 2010 3:30 pm EST

Shouldn't matter if she was a walk-in appointment. The policy with Sears Portrait Studio is "Just say Yes!" Even if we are booked we are told that you still have to find a way to get that appointment in. I feel that it would just be easier to let you know that we have availability on a different day but then again, CPI is too concerned you'd take your business elsewhere... Guess what? That's exactly what happened by running it with the "Just say Yes!" Policy.

S
S
Shutterbabe
Norris, US
Jul 12, 2009 5:09 pm EDT

ESPECIALLY when dealing with small children, it's always best to schedule an appointment. It's just common sense. If you don't think your children can handle any sort of wait, then why try walking in? How upset would you be if you had scheduled an appoinment and a walk-in customer made it to where you had to wait?

ComplaintsBoard
W
8:37 pm EST

Sears sears bait and switch

Do yourself a favor and buy your appliances at yard sales before dealing with Sears! Purchased a new refrigerator on-line since the in-store service is no longer appealing but would have liked to have continued my 25 year relationship with the company. However, apparently "next day delivery" means different things to the consumer and Sears. Shopping online, purchasing online and scheduling delivery went smooth as could be. The only problem is that they didn't deliver. After sitting home all day waiting for the truck to arrive, the phone rings at the last minute of the "delivery window" only to say that they're not coming. Uh, really? Didn't need the call to know that. Best yet, they have no idea when the appliance will be available but will call back in 24-48 hours to try to reschedule. Tried to call Customer Service - what a JOKE! Spent 2 1/2 hours on the phone mostly on hold, being transferred around endlessly and actually hung up on TWICE! In two cases the "customer service representative" wouldn't even provide their name or employee number - and one of those was a "supervisor". Out of frustration I asked for a refund only to be told that Sears refund policy requires "7 to 8 business days" to process. How can they process debit transactions instantaneously but credits take a week? Sorry Sears, never, ever again...

Read full review of Sears
Hide full review
ComplaintsBoard
J
12:23 am EST

Sears ridiculous credit card

I had just moved to a new state for college when I went to Sears to find a cheap new shirt to wear. Of course the cashier waved around the discounted price of the shirt if I signed up for the Sears Credit Card. Foolishly I was tempted and signed up. Though they needed my drivers license to process the application, the address of my license was still the one from my last college residence. Of course I had updated my new address with the post office. Yet I got my first statement in the mail a few days later than the first billing due date due to the rerouting of the mail. I called Sears to immediately pay my card over the phone and I was astounded to find my little $15 charge increased to $86, due to their enormous late charges. After much dispute with the rude customer service lady I was still forced to pay the $86 and I immediately canceled that card and haven't shopped at Sears since.

Read full review of Sears and 2 comments
Hide full review
2 comments
Add a comment
T
T
Totally Wrong
Shasta Lake City, US
Jan 04, 2010 10:30 pm EST

This just happened to me. Apparently SearMastecard sent out a letter to let people either opt to close their account to remain at the same interest rate or the rate would be raised to 25.24%. This notification apparently came to my PO box not in the typical bill. I pay my card on line so I don't get paper bills. i never received anything about the changes. i called to see if they would close the account and lock the rate. They denied this because the time frame to do so according to the letter (which i never received)was over. i even pay twice what they want per month and pay on time. my hands are tied. All they say is sorry you should of responded to the letter (WHAT LETTER!).

I AM DONE WITH SEARS CREDIT WHICH IS OWNEDBY CITIBANK, I WILL SEND THIS TO EVERYONE I KNOW VIA EMAIL AND ASK THAT THEY SEND IT ON TO THIER FRIENDS.

T
T
Trecee
Windsor, US
Mar 02, 2009 4:36 pm EST

Sears credit card is the worst credit card ever...I hope anyone reading this will think twice about opening a credit card through Sears. I have been a Sears credit card holder for over 15 years--never late, until recently. Sears have a habit of changing thier billing cycles on a month-to-month bases. I thought my bill was due on a later date and upon going online to pay the bill, I found it was due earlier (4 days earlier). I immediately paid the bill, including the enormous past due amount, and paid extra on the account. I was very surprised to see that my interest rate increased an additional 5.17% which was due to the late payment. I immediately requested a reduction of the interest rate, which they denied. My credit is good, but they denied me anyway. Needless to say, I was soooooooo upset over this, I closed the account and will never ever shop at Sears again.

Today, Sears has lost a loyal customer!

ComplaintsBoard
M
5:27 pm EST

Sears order cancellation policy

I ordered a vaccum part on line. Two hours later I found that the part was not needed. I called to cancel the order but they said that it was their policy not to cancel or change any orders.
This policy is not displayed on the on-line ordering site until after your credit card number is given and the order is confirmed. Only then do they have a "How do I cancel my order" link that takes you somewhere that says that you can't cancel or change the order.
The answer from their customer service department was that they had to have this policy in order to get the parts to me in a timely manner. Parts that I don't want quickly! Now that's service!

Read full review of Sears and 16 comments
Hide full review
16 comments
Add a comment
J
J
John Barnes
, US
Aug 22, 2018 7:30 pm EDT

I ordered some exercise machine parts from them. They were shown to be in stock when ordered. They arrived months later. I am in the exercise parts business and can still use the parts, however, these parts are now purchased from a more reliable vendor (which could be almost any other supplier). I will never place another order with Sears. My experience is that almost every item they claim to have in stock is not. What a sad ending for a once great company.

R
R
reggie j
, US
Jan 08, 2018 12:53 pm EST

I see why there closing all of the stores

S
S
Scott
, US
Jun 17, 2016 4:47 am EDT

Called the 800 number for a part. They sent me to a store in Albany NY, 40 miles from my home. The store was no longer in business. Called back and was promised a $25 gift card for my trouble. Never received it, can't even get the idiots at Sears to admit that this even happened. NEVER USE SEARS FOR ANYTHING, THEY ARE IDIOTS!

A
A
Angel Miranda
, US
Feb 21, 2016 10:11 am EST

why was i shipped a filter MWF i did not order...rosemarte miranda [protected]

J
J
Jim Hadley
Bolivar, US
Apr 21, 2015 5:42 pm EDT

We paid about $600 for a top line dishwasher and while we got a good deal on it and were very pleased with it the design of certain parts was faulty and soon we had to baby the top rack so it would not fall on top of the dishes on the bottom rack. After talking to the local Sears store that we purchased the dishwasher at I opted to order the parts and fix it myself. Talking to the Customer Service there we looked up the part and he followed the suggestions to the tee. It looked like you needed to order the parts individually instead of a full set but what was not clear was that it came as a set. Imagine our slight annoyance when we opened the two small boxes and saw two of the same sets came the same day and taped together. Now after installing one full set which I admit was a whole lot easier than I had thought it was going to be we still have one full set... that we don't need and would like to return... but where and exactly too whom? The return address on the label says IRC 8961, 1500 Roe Street, Dallas TX 75215 yet to search for that I am seeing complaint page after complaint page... I am old school you order a part at a store and if you get either a defective part or you get an unneeded part you return it to the store. Not so now you order it at the store on a site where even the workers cannot really understand the directions on the internet and you end up getting extra you cannot take them back you have to send them to whomever when you find them. Looks like I will be complaining on Facebook that is sure to get Sears attention no one likes to look bad on social media! Sears some of your products and your prices are great well mostly but wise up and what the heck is with they no cash policy... the salesman took my cash put it on a card then ran the card. Seems like a lot of work instead of just taking cash and making change... shoot I would have given him exact change instead of him having to search for it. Making it way too complicated.

J
J
Jim Bias
Lawton, US
Apr 10, 2015 3:35 pm EDT

I ordered mower blades for my Sears riding mower and a belt for the mower deck. I received the blades, they didn't fit the mower deck. I never received the belt for the mower deck. So far I'm out 60 some dollars have blades I can't use and no belt for the mower deck. I'm exploring all recourses that I have. There is not a phone number to call to try and trace your order.

M
M
mario79
, US
Jul 25, 2012 6:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a part from Sears Parts Direct... paid the premium cost to have it shipped upon the date of arrival the part did not arrive...i waited a day later and the part still had not arrived... i called and they stated that the part was not going to ship until 20 days later! can you believe that?!?! after I said i'd like to cancel the fact they said they could not cancel the part... my issue was.. why then did you not call me, or email me or get in contact with me by any other manner. ..THEY STILL REFUSED TO CANCEL MY ORDER! PLEASE DO YOURSELF A FAVOR AND DO NOT ORDER OR DO BUSINESS WITH THIS COMPANY... THEY ARE A FRAUD! AND DO NOT KEEP THEIR PART OF THE VERBAL CONTRACT! DON'T BOTHER TO ORDER BECAUSE THEY WILL MORE THAN LIKELY NOT HAVE THE PART AND IF ITS A PART YOU DESPARATELY NEED...FORGET IT! FORGET THIS SERVICE AND GO WITH ANOTHER COMPANY!

S
S
seeker6969
Haines City, US
Jun 02, 2012 5:01 am EDT

very poor customer service relations you call them they cant tell you nothing or tell you to call another number an it seems to be a circle of excuses an no answers to your questions i wouls advise never deal with them go else where for parts

E
E
EmilyWH
Olympia, US
Jan 01, 2012 7:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

DO NOT BUY FROM SEARS PARTS DIRECT. I wish I would have come to this site sooner. I am currently experiencing the same headaches and time wasted as everyone else. They sold me a part that I found out NO LONGER EXISTS, and continue to this day to tell me it's on backorder. Once, the website showed it had been shipped and was at my house, but when I called and was transferred six times over an hour, they finally said it was still on backorder. I have spent hours over multiple days on the phone with "customer service" who only read from a script and say whatever they need to buy to company more time to not deliver the part or refund my money. My order has been cancelled for over a week and a half, but no credit has been issued even though it was "guaranteed" in my account within three days, and I continue to get backorder emails. While a relatively small amount of money, I will be making a report to the AG. If you need a part, find a local place or go directly to the manufacturer or authorized dealer. DO NOT SHOP HERE.

S
S
Steve F59
Morris, US
Jun 09, 2011 9:10 pm EDT

I ordered part #279769 from Sears parts direct. After waiting 9 days with no order information or shipping I called. They tried to tell me the item was in research because its no longer in stock. I googled the part number to learn there were at least 3 or 4 other places to purchase it for less than $10 including all shipping. Sears will not credit my purchase and they not only wanted $45 for the same part they also charged me out of state tax.

ComplaintsBoard
J
6:22 am EST

Sears don't let your kids work at sears

Do not let your kids work at sears. They take advantage of paying them minimum wage and are not a positive model of a child's first work experience. My child was accused of under ringing an item (A very minimal amount) , pulled into a room, drilled and made to fill out a form of what they preceived they did wrong, terminated and told them that nothing further would happen. Next thing is they had their law firm send a demand for payment and a large civil penalty. The kid hardly made that much while working there. The law firm could do nothing because they were following directions of sears. Made a call to the store loss prevention manager. We can't afford the penalty and lp stated they would see what they could do. Got a call back, pretty much told that there is nothing that could be done because if they did it for one they would have to do for all. I don't feel the penalty is worth that they call a crime. It's sad that such a large company gets its jollies from screwing up a kid and not giving a second chance to prove themselves. My kid is very upset on what happened and it has made for a very sad work experience. It's sad they thought my child was a great kid and a good worker. Sears just got richer - all the time my kid put in was for nothing and they benefited - because what they paid him, they are now taking back. We have shopped there for years and will never shop there again.

Read full review of Sears and 17 comments
Hide full review
17 comments
Add a comment
T
T
Tehture
, US
Jun 03, 2016 8:32 am EDT

After placing a large 12 week layaway at sears, the store abruptly cancelled my agreement. No explanation given. Payments were made according to terms of the agreement. At the time of cancellation employee checked computer and informed me they “still had items in stock”. Agreement clearly states that, “layaways which are delinquent by more then 14 days may be cancelled by sears”. I went into store immediately after due date to make payment which was due on January 20th and was informed that day a check had supposedly been mailed on the 22nd.WHERE IS MY MONEY! I have yet to receive a check 2+ weeks later.

All they can say is “it was mailed”. THEY REFUSE TO PLACE A STOP PAYMENT! THEY REFUSE TO ISSUE ANOTHER CHECK TO CORRECT ADDRESS! THEY REFUSE TO REFUND FEES FOR SETUP AND THEIR ERRONEOUS CANCELLATION! THEY REFUSE TO REINSTATE MY LAYAWAY! Here’s what they will do. Assign a case manager, then days later inform you, “he will be out of the office for an extended period of time”. Then, assign a replacement case manager who won’t ISSUE A STOP PAYMENT, WON’T ISSUE ANOTHER CHECK, WON”T REFUND FEES, WON”T REINSTATE LAYAWAY. But he will inform you that he also “will be out of the office for an extended period of time”.

All calls to corporate are abruptly ignored once they see your account has a case manager. Now I check online sears and of course items I already paid 800+ dollars on are showing out of stock as listed “unavailable”. Of course they won’t reinstate my layaway! Why would they want to honor the Black Friday prices, I had supposedly locked in with this layaway? They can see this supposed check hasn’t been cashed. I told them they have the wrong address. They won’t even ask for the correct address. WHAT A JOKE! DON”T USE SEARS LAYAWAY, DON”T LET THEM STEAL FROM YOU TOO! PLEASSSE avoid them next Black Friday and don’t fall for their Layaway Scam!

P
P
paranoid?
St. Louis, US
Jun 15, 2015 10:40 am EDT

Kmart is under the same corporation as sears and they do the same thing! the managers seem to need to find a way to cover loss that they have problems managing. they have no problem pointing the finger at the smallest thing knowing they can collect hundreds of dollars in "civil penalties" from menial laborers.

Y
Y
yousuck1
Manville, US
Sep 21, 2011 2:46 am EDT

overbreeders with no life except polluting everyone with your crotchfruit! please!

Y
Y
yousuck1
Manville, US
Sep 21, 2011 2:44 am EDT

get a life...what a bunch of whiners!

U
U
UNHAPPY CAT
, US
Aug 04, 2011 8:24 pm EDT

SEARS TAKES ADVANTAGE OF PEOPLE DO TO THE FACT THAT MANY ARE UNEMPLOYED...
THEY DO NOT CARE ABOUT YOUR WEL-BEING BUT THEIR BOTTONLINE ( CREDIT, MPA, THEIR BANK ACCOUNT) THE CEOs MAKING IN A HOUR WHAT THE ASSOCIATES MAKE IN 2YEARS, VERY SAD STORY...
PEOPLE WORKED SO HARD FOR THEM WHEN TIME COMES FOR PROMOTION, THEY MANAGER WILL PUT UP SOMEONE THEY LIKE FOR THAT..
THINK TWICE..
MY ADVICE TO YOU IS GO TO WORK, DO EVERYTHING BY THE BOOK, WORRY ABOUT YOUR POCKET AND GO HOME.

W
W
wiccanwoman2007
Livermore, US
May 06, 2011 4:09 pm EDT

What is wrong with you people. This child was only accused of under-ringing. It was not proven in any way shape or form. How dare all of you sit there and call this child a theif when you were not there and you do not know the whole story behind it. I worked in management at another large retail chain for many years and I finally left there because the LP manager and another assistant manager asked me to help them set up a cashier for theft. The cashier missed several days of work because her mother was dying and she finally took FMLA as a result. While she was gone, LP and other managers decided they wanted to fire her because of her attendance but could not because of the FMLA. As a result, they accused her of stealing $7500 from registers. The sad thing is, they accused her of taking money while she was on a leave of absence. How dumb are they. I left the company when they asked me to participate in this scheme and I reported them to the Home Office, but it done no good. They sided with LP and said that they would never do something like this. The girl was arrested on the night she went back to work and embarassed in front of everyone. She has an attorney to help her, but just as in the case of this child with Sears, naive people want to believe what they hear and read rather than know the facts of a case. This girl was innocent and this child who worked at Sears is more than likely innocent as well. Don't Judge Someone Until You Walk A Mile In Their Shoes.

F
F
Frankthetank198711201
Cowes, GB
Dec 22, 2010 11:07 am EST

Wow, none of you know how to read, the OP actually states ' My child was accused of under ringing an item'. Accused, not proved. None of you know this lad, none of you were there so you cannot assume he's guilty. ps - Isn;t taking a minor for what appears to be a criminal investigation by Sears illegal without either a parent or guardian present? Apart from the Op and others who have worked at sears and seen the behaviour first hand of the [censor] management you are all [censor]s.

B
B
bobfk
Boulder, US
Jan 05, 2010 5:07 pm EST

Charlie72 and Libby858859 are as ignorant as the company; the kid rang something up wrong! LEARN TO READ ###S.

john7777
john7777
Louisville, US
Nov 30, 2009 2:56 pm EST

All places like this start out a new employee at minimum wage idiot.

J
J
JEANNIE_IDO
JACKSBORO, US
Oct 25, 2009 4:35 pm EDT

WORKED FOR SEARS FOR 18 YEARS AND MY HUSBAND FOR 39 YEARS. WE BOTH STARTED AT THE BOTTOM AND WORKED OUR WAY UP IN MANAGEMENT AND HAD TO DO SOME TOUGH THINGS TO PEOPLE, BUT WRONG IS WRONG. I HAD TO FIRE A WORKER THAT I LIKED VERY MUCH AND HE WAS A GOOD WORKER BUT HE STOLE FROM US. BOTTOM LINE-IF YOU STEAL IT IS A CRIME REGARDLESS OF AGE. A BETTER COMPANY TO WORK FOR IS HARD TO FIND. IF YOU DO WRONG, YEAH YOU ARE GOING TO PAY FOR IT. AS FOR WAGES EVERYBODY STARTS AT MINIMUM UNLESS YOU HAVE A WORK BACKGROUND OR A COLLEGE DEGREE. AND JUMPING FROM ONE JOB TO ANOTHER TO ANOTHER IS NOT A GOOD BACKGROUND.

ComplaintsBoard
M
2:59 pm EST

Sears Repair Job

In Sept. I went to the Sears Store located in Watervill, Maine looking for repairs on my stove. They called this souce One and sen t a Sears repair man to my house with the understanding I would be reinbursed for part of this repair job. To date I have received nothing. Now I am in Fla. at [protected]. Can we get this resolved.

Read full review of Sears
Hide full review
ComplaintsBoard
H
10:03 pm EST

Sears warranty up products only lasted a short time

I have been a customer with sears for over 30 years I have always purchased the extended warranty with anything I bought when me and my husband bought our new home it already had new Kenmore appliances in it that where purchased by the builder from sears needless to say after 1 year and a half the front of the stove where the temperature gages are at melted and we had to duck tape it on because when sears service had come out they said it was not covered the warranty was up needless to say now after just 4 years of having a Kenmore refrigerator it went out and the service man again came out and said it would cost 500.oo dollars to fix it the warranty on that is also no good.Well along with all the other unhappy and dissatisfied customers you have now lost another one but why would you care ? What ever happened to the sears that use to care about the customers?

Read full review of Sears and 3 comments
Hide full review
3 comments
Add a comment
Valerie
Valerie
, US
Nov 05, 2007 12:00 am EST

In April 2006, we purchased three Kenmore Appliances to receive a 20% rebate. We did not purchase any extended warranties because I do not believe in them. I believe a product should be made to last but I have been proven wrong. First of all, the dishwasher needed to be repaired after less than 13 months BUT just enough time to be out of the one year warranty. The seal on the motor broke - I sure that didn't happen overnight. We were forced to pay labor but not parts. Sending a letter to Sears was never answered ... what a surprise. NOW - our 18 month old fridge has it's door fall off - that's right - the door fell off on 10/28 - the estimate to repair - over $900 - the cost of the fridge - had to pay service fee of $70. But again no warranty - basically they tell you to just go away. Called Sears on same day service man came - 10/30 - the promised to refer this problem for review & suggested I give them 24-48 hours but call back if do not hear from them. So of course, no one called me. Today I spoke w/ Charles in "One Source Division" Dept. said they never got the account to review - and after looking at file told me - you guessed it - no warranty - too bad. He looked up my records to see that over the years we have purchased 13 items w/ them - but that doesn't matter. Offered something like $100 for I am not even sure what he was talking about. Oh yeah, we got disconnected during the call & he never called back - so I had to wait on line again - another 30 minutes - I get Charles again - he tells me he tried to call back - told him that is a lie, I have call waiting and the line didn't ring nor did the number come up. He is full of it. Anyway, he then refused to transfer me to a manager, said he couldn't. I advised him I was in customer service for years & was always able to transfer to a manager - he told me "good for you" - oh yeah, he was a winner. Anyway, after much back & forth w/ him, he finally agrees to put account in review for a supervisor call back but will be 24 hours. Took him about 20 minutes to document the account - I suggested he do that after we hang up so I don;t have to be on hold - he tells me he can't because another call would come in? So, you can't turn off your phone to leave your desk? I feel like I am dealing with a tiny company far. far way. It is VERY hard for me to realize this is Sears we are talking about. Their customer service stinks - they will stand by the warranty phrase until the end of time - I have heard it told to me a hundred times. So when does a door fall off a fridge - when it is defective BUT it's not under warranty. After reading some of the comments on this site, i see that I am not the only one who went to the wrong store to buy our appliances. We will NEVER shop at that store again!

R
R
Robert GLIENER
Edmonton, CA
Jan 04, 2010 6:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

What is useful life of Kenmore Dishwashers?

My complaint is that after 4 years of use the dishwasher now leaks. Will a service man be able to repair it?

H
H
helene gove
,
Nov 22, 2008 7:26 pm EST

i have had a kenmore stove for just bout 2years and there has been a spot over my rear dial that is turning yellow...i put my hand up against it the other day and the white paint started coming off and you can see it chipping away, , , seeing the metal exposed, , , , , yep right down to the metal...i mean really ...this is a new stove...
and not only that, the window in the oven door has gotten so dity INSIDE and there is no way i can get in to clean it...i am so, , , to be honesst disgusted ...i bought a tv and had to return that too, , , , ,
i really feel that this should be replaced at no cost, , , , , i feel so bad for the person spent the money for this., , , , , it was a gift, , , ,
if you really want to keep customers i would suggest you call me and do something abou this, , , , , , i did call the store and they would do nothing, , , , they told me to call you and i will...

ComplaintsBoard
J
1:43 pm EST

Sears oven defect

I purchased a Kenmore Electric Range model 790 in 3-2006 and in Nov. 2008 my oven burn element coil shorted out and fell to bottom of oven. The coil melted through. Sears did not want to hear about this as we did not buy an extended warranty just the one year service. The coil also damaged the memory board that controls the oven. They said it was happened and nothing was wrong with the stove. They agreed to pay a little for memory board and labor. I said no because there is a scorch mark into bottom of oven and if I tried to use my self clean I am sure it would be a disaster and blow up or start a fire. I am very angry that a 2 1/2 year range could just happen to have this problem. I am sure it was dedfective from start but I am stuck with having to put another $400. out for a new range. So no Xmas cookies or turkey. THANK YOU SEARS FOR BEING SO GREAT... If they would have told me they no longer care how long a range will last I would have bought extended warrenty.

Read full review of Sears
Hide full review
ComplaintsBoard
S
2:07 pm EST

Sears bad service shodey employees

I had a sitting for photos and purchased them and they were to come in on 11-17-08 I called in the morning and was told they did not show up so I called at 4:00pm and was told to call back they were to busy Then I called back at 4:30 pm and was told to hold while she was looking and I herd her just talking to another employee say she wished people would quit call and bugging her and I felt that she was in fact not looking to see if my pictures came in. So I went over to the store and stood at the doorway and called and the girl at the counter picked up and I asked her if my pictures came in and she said she would check and I watched as she did not move holding the phone away from her and just looking around for about three minutes and came back on the line and said she could not find them try again tomorrow so I walked up to her as she was still on the phone with me and said why don't you look for real this time She did not say anything and started looking in the drawers behind her and guess what my pictures were in there. She then pulled them out and checked my receipt and said hold on and then came back with someone else that pulled my pictures out and there were to many in there and she said I could buy the extra ones for 25 dollars cash. I was so mad I just took my pictures and went home. This to me is a very bad company to have employees like this and reflects on Sears very bad I will not only never get my pictures done at sears again but I will never shop there again and will tell every one I know about this as well as the HR department where I work.

Read full review of Sears
Hide full review
ComplaintsBoard
S
10:36 am EST

Sears rust in microwave, less than 4yrs

http://marstokyo.com/microrust.jpg
The above picture shows rust corrosion inside my Kenmore microwave oven less than 4yrs old. Unit has been properly cared for according to owner's manual. Needless to say, it has stopped working.

Read full review of Sears
Hide full review
ComplaintsBoard
C
4:57 pm EST

Sears being charged to sears account for no cityfone account

Cityfone sent me a phone. I thought because it was Sears, it was reliable. I read their rules. I did not want the phone and phoned Cityfone and cancelled their service. I sent the phone back the same day. Now they are trying to charge me $4.86 to my Sears account. I phoned Cityfone, today (talked to Danielle). I phoned Sears who transferred me to their Finance office (Carol at J.P. Chase). I refuse to pay for something I didn't want in the first place and if this is charged to my Sears account without my permission, I will cancel all dealings with Sears. I have been a special customer since 1966 but no one's fool. Catherine

Read full review of Sears and 2 comments
Hide full review
2 comments
Add a comment
L
L
lacoste27
Surrey, CA
Jan 23, 2011 9:39 pm EST

did you have a smartphone aka e71?

A
A
Alfiler
, CA
Jun 27, 2010 7:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They offered me a service with internet mobile in my phone for free, and after I commanded and I tryed to activate my service of internet but this didn't work, I called them and they said that internet was activated and confirm to me that this service was included in the plan for free and unlimited.

This was thuesday 24 june 2010, yesterday another agent called me and ask me about my internet " how is it going? bla bla bla" and after, she told me that my plan will be charged by Kilo bytes at 5 cent dollar, I told her that her workmates confirmed to me that it was in the plan, and not only one time several times they assured that.

So I've surfed during two days!, in my cell phone is indicated that I used 40 Mb, so 40 000 kb x .05 = 2000 CAD, I'm really scared! I will wait on monday because they will call me with the real data to be charged.

The agent that called me, told me that the service included in my plan is called WAP and that is not internet, but the phone that they offered me with the plan desn't work with WAP !|!?# yu ju what it's that, I'm very disapointed and very scared too.

The question is, if I could defend myself of them in the case they try to charge me for the service, having in consideration that they assured me at the fist time that it was free.

ComplaintsBoard
U
2:54 pm EST

Sears lies and deceit

I called Sears on November 1 to have them fix my 4 year old fridge when the compressor broke. They told me first available was November 8th. I got off early on the 8th just to have the repairman call me to inform me he would be ordering my part that day. He would reschedule for the 14th. Ok, two weeks without a fridge is bad, but not as bad as having them call me the 14th at 9 am after we were already at work to tell me that they cancelled my appointment. When I got home from work (early for the 2nd week in a row) I got the message and called. They are now saying they can reschedule me for the 20th or I can wait by the phone daily, never leave the house, and hope someone cancels their appointment so I can be seen.
In addition, the first "Customer service" rep lied to me about his employee id # (Jonathan, # [protected]) and I had to get it from the next rep, both of whom refused to transfer me to a manager, stating the managers don't take customer calls. Really!?!
This is my last Sears appliance.

Read full review of Sears
Hide full review
ComplaintsBoard
M
12:35 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sears - sears account care

I absolutly denied haveing any insurrance put on my card and i got the bill and surprise they charged my card a monthly acountcare charge. Watch all bills carfully they all do this as a scam because people dont read their bills.

Read full review of Sears and 9 comments
ComplaintsBoard
S
9:52 pm EST

Sears product is junk

I bought a Kenmore Power Miser 9 Gas Water Heater from Sears and the pilot light stops working resulting in cold water all the time. I called Sears and their Service not only sucks but they refuse to honor their warranty for free parts, I bough the water heater in December 2005 and it has a 9 year warranty. The parts are free of they are defective in workmanship or material. But to get the free parts under the waranty, you have to pay their service technician to order the part. But they cannot get to you for at least 2 to 3 weeks, when you can call a local licensed plumber to do the work for you the same day. Or if youwant to pay for the parts, that's alright with Sears, and they will send them to you. But in order to get the free parts under the warranty you have to use their technician to order the parts. What a scam. I will never buy anything from Sears and hopefully everyone else that can read this will never nbuy an appliacne from Sears as their service sucks and they do not honor their warranties.

Read full review of Sears and 3 comments
Hide full review
3 comments
Add a comment
P
P
plethora68
Battle Ground, US
Dec 24, 2008 11:47 am EST

I have the same water heater in the electric version. It is also garbage. It comes with the 9 year warranty and the tank has not lasted 2 years. It is leaking a steady stream from one end of my garage to the other. It damaged some books, and now that Sears has been unable to get a technician out for 2 weeks mold is beginning to grow on the backside of my garage door. I have vented the garage to try and stop that, but this is ridiculous. We have 6 inches of snow here on the ground, but the roads are plowed. Sears just canceled their second appointment with me because their technician "couldn't get out of his driveway". Now they are supposed to come next Monday, but the girl on the phone could not tell me that they would bring a water heater with them because they don't carry those parts on the truck; even though I have assured them it is a ruptured tank. I asked if they only hired idiots and ###s at Sears? She did not get this. i will never spend another dollar with them and figure them and that sorry little store K mart will be out of business next year some time. This is par for the course for a retailer that killed their amazing catalog business right before the advent of the commercial internet.

Say goodbye to Sears and good Riddance. My next water heater will come from Lowes or Home Depot, both have come on service calls rapidly and Lowes cam three times in one week to fix my icemaker in my refrigerator. Out with the incompetent and in with the new companies that want to do the right thing for customers.

-Washington

M
M
Mike
,
Nov 16, 2008 9:04 am EST

I tried replacing the pilot assembly, but it still does not work. At some point after lighting the pilot and a cycle of the burner heating the water, the pilot turns off. The pilot always stays lit until the burner is ignited.

My suspicion is that the thermostat is somehow cutting off the gas...

M
M
Mike
,
Nov 09, 2008 9:44 am EST

I have the same problem with the same model, but I *think* this is a typical problem with any gas appliance. I haven't fixed the issue, but I had a similar issue with a furnace.

Here's the part that I've ordered and will hopefully be able to fix it:

http://www.searspartsdirect.com/partsdirect/showPart.pd?partNumber=9003459&productGroupId=0042&supplierId=153&brandId=x&documentId=P0408099&keySuffixId=C&modelNumber=x&keyId=000022C&pageId=00001&productTypeId=x&searchModelNumber=153.339461&backToLink=Return%20to%20part%20list&subCompDesc=Gas%20water%20heater&brandDesc=KENMORE&modelDesc=WATER%20HEATER

ComplaintsBoard
D
6:43 am EST

Sears delivery and product problem

Bedroom Set (Christie)
Sears Canada
Trinity Drive
Moncton, New Brunswick, Canada
Moncton, Ne E1G 21J7
CA
www.sears.ca

I bought a bedroom set for my mother in law who was very sad to move in a new senior home.

I wanted to have the bedroom organized before she could move in.

I told the salesperson that there would be nobody in the room and the delivery company had to ask the staff to open the door. The delivery day was set for thuesday.

The delivery company didn't get the instruction and knocked on the door, waited a little bit and left. They didn't leave a notice nor tried to call me.

On Wednesday, after many phone calls to Sears, they told me they could only deliver the furniture on Thursday, again between noon and 6 p.m.

I decided to hire a moving company to pick up the furniture at Sears warehouse because my mother was moving on that day. Sears has refused to compensate me.

When I opened the boxes, I found out that some screws were missing to assemble the bed. I call the salesperson and she told me that she could only get the repair man in 48 hours or I can get the screws myself at any hardware store.

I went to two hardware stores to find out that this type of screws are specially made for furniture and they didn't carry it.

At 6h30 pm. I went to Sears store and I asked the manager if I could get the screws from the bed on their floor model. I explain that I had a 95 years old lady that didn't have a bed to sleep on that night. She told me that this was out of question and I had to wait until Friday to have the repair man. She also blame me for not being in the room a the delivery day meaning that I would have had to wait from Noon to 6 pm in an empty room.

Sears was only 3 hours to close and she could have had the repair man come to the store the next day to fix their floor model. She was very cold and firm in her decision.

I told her that I could return the furniture and she replied that if it was going to make me happy to go ahead.

Then she went to her desk and handed me the Customer Service Center (which is a call center) and file a complaint.

Well, this customer service toll me the same thing and added that he could have the screws sent to me in a week. He also added that they didn't mind if I would return the set.

Sears Canada didn't show any effort in fixing their mistakes (delivery and bedrooms parts) in a reasonable time for a 95 years old lady.

I had bought a bedroom set for my son in July from BARNABY'S FURNITURE in Moncton and I had a SUPER service. They even installed the bed and put on the mattress they didn't sell me.

IF I EVER BUY FROM SEARS FURNITURE, IT WILL BE BECAUSE I HAVE NO OTHER OPTION.

I UNDESTAND THAT PEOPLE CAN MAKE MISTAKES BUT I HAVE NO RESPECT FOR PEOPLE WHO DON'T CARE, LIKE THE FURNITURE'S MANAGER IN MONCTON.

Read full review of Sears
Hide full review
ComplaintsBoard
O
1:45 pm EST

Sears delivery

I bought Kenmore dryer in Sears on October 18, 2008 (copy of the sales receipt is enclosed). At the time of purchase, the delivery was scheduled for October 24, 2008 and I provided two telephone numbers (as it appears on the receipt) asking the salesman to list my cell phone number as the primary number for contact. The Sears’ delivery system is very inconvenient. When I came home from work the night before the delivery, I found a message on my home answering machine stating that the delivery has been scheduled between 3PM and 5PM next day. The call was made to my home number regardless of my inquiry. At the day of the delivery, October 24, I had to leave my work at 2:30 (my regular working hours 8AM-5:30PM) to be at home on time for scheduled delivery. When I came home, I found a message from Sears on my home answering machine that the dryer is not going to be delivered. No explanation was provided in the message. When I called Sears asking for the reason, the representative told me that the dryer was not found in the warehouse. The delivery was rescheduled for October 27. Again, the message from Sears regarding the delivery time was made to my home phone regardless of my several inquiries to do it to my cell phone. This time it was scheduled between 8AM and 10AM. On the delivery day at around 9AM, while waiting for the delivery, I decided to call Sears and check if the delivery truck is on its way. To my great surprise, I found out that the delivery was cancelled due to the bad weather. The cancellation message was recorded in the Sears computer system at 6:45AM that morning by the route ID No. 1158003. I would like to emphasize that it was 40°F outside and sunny, and I had no calls from Sears regarding cancellation. If somebody from Sears called me at 7AM, I would have gone to my work, not wasting my time. If I didn’t call, I would have waited even longer for nothing. I rescheduled the delivery again for Sunday, November 2, 2008. After so many discrepancies, I decided to call Sears Friday to confirm the delivery day and the phone number to call, and found out that the delivery is scheduled for Saturday, not Sunday. On top of that I found out that Sears had the wrong cell phone number. Ironically, I was told that it is impossible to change the phone number in the system. Again, no calls from Sears had been made regarding the change.

My dryer was delivered on Saturday, but it had silver control panel instead of white one as I requested on the purchase day.

During this whole ordeal, I lost 5 hours of work, spent a lot of time on the phone with Sear delivery system representatives, and eventually delivered the wrong-colored dryer.

I would like to recover a reasonable measure of damages I sustained.

Olga Kadish

Read full review of Sears
Hide full review
ComplaintsBoard
V
6:05 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sears nightmare service

Since my earliest recollection, the word "appliance" to my family was synonymous with "kenmore". That is until recently.

We have had the absolute worst consumer experience ever with sears, and the situation is still ongoing.

In late august, we went shopping to replace a kenmore dishwasher (That had lasted for 14 years). We visited the sears in clackamas, oregon. A salesman named roger sold us what was reported to be a "consumer" report best buy. Dishwasher. Upon delivery and installation we discovered that we had to remove a section of flooring (Due to a recent remodel/floor build up) to accommodate the new appliance.

After the installer left, we noticed a large puddle of water in front of the dishwasher when we ran it. We called the installer, who came back and found that the door had a faulty lower seal.

We called sears and asked for an exchange. We had put a lot of money on our credit card and wanted a dishwasher that worked. They arranged to have another dishwasher delivered (Same model) and they picked up the defective one.

As the installer unpackaged the new one, and began to install it, he pointed out that that the new dishwasher had a noticeable dent in the front door panel. We also noticed that the door was "sprung" and did not line up.

Outraged, we went back to the clackamas sears store. We spoke with the original salesman (Roger) and an operations manager named andrew. We asked for our credit charges to be dropped, and to have someone pick up the damaged dishwasher. We were finished with sears, and ready to go down the street to home depot or lowe's. However, the smooth talking salesman roger pleaded (Mainly to my wife) to let sears have one more chance to earn back our business. He offered a discount, a gift card, and a better model. Reluctantly we agreed. This model still ended up costing $100 more on our credit card.

The third dishwasher was delivered and installed. It was now mid-october. We ran the dishwasher for about a week, and decided it was working sufficiently. We replaced the kitchen flooring. The day after the floor went in, we went to run the dishwasher, and found that it was not working and the display panel was blank. We tested the circuit breaker and the supply wiring, and found that power was going to the appliance.

Very frustrated and upset now, we called the repair division of sears to get a service technician out (Since the kitchen floor had been replaced). We were told that it would be up to ten days before they could get anyone out, and this would be diagnostics. If a part needed ordering, it could be up to two additional weeks. This was unacceptable.

To make a long ordeal short, we talked to the store again, and there was now a definite reluctance to talk to us now. We have talked to sears source one multiple times and we have discussed our case with the sears customer complaint line.

We have decided, no more sears. We have now pleaded with several divisions of sears to please come pick up your defective dishwasher, and take the charges off of our credit card (And no restocking fee). We have re-ripped up our kitchen floor again to have this dishwasher removed. We want to go buy a working dishwasher from another retailer.

There have been promises of well get back with you tomorrow and no return call. Sears source one told us they would get someone out early in the week. No one came. It's now november.

We are at the end of our rope. Sears (In its current organization) is a mess. The right hand does not know what the left hand is doing. They are out-sourced and subcontracted to the hilt. There is no one in this organization (Not even management) that can pick up the phone and actually make something happen expediently for a very disgruntled customer. Unfortunately, if sears continues like this, their future is bleak. We will not be returning to sears. This is the absolute worst customer service experience.

Read full review of Sears and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
V
V
vair12
Milwaukie, US
Jan 29, 2012 7:05 pm EST

Not that I disagree with your experience, but if you think Lowe's or Depot is different you are niiave in the extreme. The reality is, they can't fix customer problems. To the 98% that don't have problems, it's a great experience. The 2% that do, however, will never come back. Large retailers consider this the cost of doing business. You are a number on a profit/loss statement. Even Honda, Subaru, et al subscribe to this basic formula. The person who believes 'the customer is always right' is not a customer they want to cultivate. Grow up.

H
H
Halibut
Denver, US
Sep 14, 2009 6:33 pm EDT

stop replacing your F'in floor!

ComplaintsBoard
K
1:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sears has left an official reply on this complaint.

Sears Door switch wire harness / Light Bulb Assembly

November 5, 2008
We also bought a Kenmore Elite Trio Model # 795.775 in August 22, 2006
This morning 11/05/08, we woke up to a burning smell in the kitchen. I opened up the refrigerator, the smell of burning plastic was from inside the refrigerator. I found the lens cover to the lights barely hanging to the fixture. It was melted around the edges. I took off the lens, and burned my fingers in doing so. The light sockets were burned and all my food on the top shelf was extremely hot to the touch. I figured the bulbs were the problem. I waited until they cooled down enough to get the bulbs out. I had to be sure not to wait to long or the plastic socket would cool to much and seal around the bulbs. I noticed that each of the bulbs are 60 watts, that make them 120 watts heating up a sealed unit and could start a fire. I got the bulbs out and found that all my food was warm and had to toss it out.
I also had a freezer icing problem as well. I believe that the light bulb is the issue in the freezer. So I took the out as well.

Kathleen McCall

Read full review of Sears and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
H
H
hectors
Lake Dallas, US
May 22, 2012 12:54 am EDT

My wife has been working with Sears support teams on trying to resolve an in-warranty issue with our 3.5 year old Kenmore Elite Trio and so far has been given an extremely poor customer service experience. (her post can be seen here: http://www.mysears.com/Appliances/topics/Kenmore-Elite-Trio-Sealed-System-Failed-in-3-Years-Customer-Service-RUN-AROUND/posts). Recently, we paid to have a technician come out after the unit stopped cooling. He diagnosed the issue as a problem with a leak in the SEALED SYSTEM and that the unit could not be repaired. The tech that someone would call and since then we keep getting promises to return calls and she has to keep following up. Today we are being told that $500 is all that can be offered to replace the unit that is defective in a portion of a system that is CLEARLY under a 5 Year Warranty. The Sealed System includes the compressor, the evaporator, and the condenser, plus the tubing that connects them. That means there is NO DOUBT that a LEAK in that system is covered by this warranty. I am finding it incredibly difficult to understand why we continue to get the run around, denials and poor customer service from the Sears that I have been buying from since the 80's.

R
R
RLG
Palmetto Bay, US
Jan 04, 2009 9:16 am EST

I have had the same problem as expressed by others concerning the interior light. The light would not turn off on two seperate occasions melting the fixture, spoiling food and nearly causing a fire. Both occasions were after the standard warranty had expired. I did not purchase the extended warranty because I believe a $2, 000 + applience shouldn't need one. Sears was only responsive in charging the $65 service charge, exactly the same story as I have read here... I refuse to pay to have someone come out, waste my time, then charge me more money to repair something that should never have broke. The only way to fix this problem is a complete recall. I filed a complaint with with the U.S Consumer Product Safety Commission and other who have this problem should do the same before a fire starts and possible lives are lost. In the meantime, I will not recomend Kenmore products to anyone, overpriced with no support.

ComplaintsBoard
V
7:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sears bad heat pump

The following is what we have had to deal with, we shall see how it turns out:

We have had a furnace purchased from Sears on or about February 2003. Sears gave the first estimate and confirmed that they would in no way be the low man when it came to pricing but they are a nationally known name, they only deal with quality products and that they stand behind their goods and services. Their quote was $8, 000. Another company quoted $3500 for a furnace of equal size . We went with Sears and they subcontracted to another company and because we had no heat. We had no issues with the system for about 2 years. We started having issues of the heater only blowing heat in the summer, so we would call out a tech, spending all day (appointments are only from 800am - 500pm evidentially and only on Mondays in our area). The system operated with no issues again until fall when it got cold and would only blow AC. Again another call and another wasted vacation day from work. This has gone on for approximately 4 years. I finally filed a BBB complaint in the winter of 2006. Since thet 2006 complaint we have still had to waste 2 days a year, sometimes 3 or 4 when they call and tell you at 200 pm or so that they are rescheduling you because of having 1 technician in our area and there was an emergency etc and you have lost a day of vacation for something that you paid so much for. We once again called the Sears repair desk on the 19th or October to report that the furnace was only blowing AC, after being told that they could not send anyone out for 2 weeks I escalated it to the Customer Advocate Department and explained we have NO HEAT, they assured us it was put on emergency and we would have someone sent out on Monday the 20th. My wife stayed home and was called at approximately 900am to be told they were rescheduling her. She called me and I called the Customer Advocate Department back and had someone forcibly sent to my house later in the day. The technician said that there was a circuit board that was blown or damaged and he would order a replacement, he ordered it and he told us that the "only Mondays" was not necessarily true, that they do calls on Saturdays, etc if needed. The board was sent to our house and we called to make an appointment and had to once again get to the Customer Advocate Department before they could make someone show up on Saturday to install the board. The repairman shows up at 1100am when the appointment was for 800 - 830 am and opens the box of the board noting that the shipping box was fine but the actual box for the board was crushed. He attempted to install the board for several minutes and then told me that the board was damaged and that they would have to order another one. Finally, Tuesday, the board arrives and we called to make an appointment. After several transfers and over an hour on the phone the Customer Advocate Department desk got us scheduled for today, October 30, 2008 and the repairman showed up to tell my wife (who lost another day of work) that the part was the wrong one. He said we would have to wait for the part and make another appointment. I have since talked to no less that 8 people getting transferred from the Customer Advocate, to the OneSource department (?), to the national service center, and the TSR (?) group, and more, each time explaining I have a family with NO HEAT, it is now about 45 - 50 degrees in my house and their heating system is still NOT working, I have had to deal with inept service men and broken parts shipped, etc. They claim that contrary to what I was told by the salesman that the warranty does not cover then loaning any types of heating until they can get this repaired and that although it seems to be an ongoing issue they are not liable to replace it unless specified by a repairman. As I stated earlier I just want heat before my family gets sick, our pipes freeze (eventually) or we have a house fire trying to heat with kerosene heaters. Last night the tempurature was 31 degrees. Today is the 31st of October it has been 2 weeks with no heat.

Today 31st of Oct the part arrivved by UPS and it was the same INCORRECT part as was verified yesterday by the tech. Once I recieved the box and checked the packing slip that said it was the correct part number 1087953, the part inside was in another box which was part 1087952. The exact same part as was decided as NOT the correct part yesterday by a tech. I have called the customer advocate and talked to several people all moring and until 3:12 this afternoon being bounced around and told by Beverly and Alecia that I would be called back and neither did. Alecia on both calls was VERY rude, tried talking over me and was eating on the phone. The only thing she recited over and over is that teh tech will have to call the manager when he gets here tomorrow. I have taken tha side panel off and taken pictures of the board and the label on that board, it is the 1087953 board. I kept asking what a tech, with the wrong part, that has been verified by 2 techs and myself was going to accomplish by calling his manager and all Alecia did was recite the same thins and tell me she didnt know what I was supposed to do about heat and getting the correct part. When I started asking her name and confirming that she and Betty (the supposed manager that told her to tell me this) were the only two by that name so I can forward this complaint she became very disrespectful, " HMM huh, yeah yeah, whatever". I am at my wits end at this point. I have no heat and no customer service that gives a rats ###. How hard is it to look at a number on a box that you get the wrong parts twice in a row. I will not be taking any more days off from work nor will my wife because of their supposed "We dont do your area except on Mondays". I want a tech here after MY work hours 4:30 or after to fix this piece of junk or they can remove the whole thing and give me my money back on the whole lot. I will NEVER purchase from Sears, KMart or any holding company partner again and will be making sure all friends and relatives are told also. It should never be this bad.

Yesterday the 31st of October 2008, was another day spent on the phone, losing another vacation day at work, all day getting nothing accomplished with Sears and dealing with a rude employee, Alesha (SP). I was essentially told to wait for the repairman who would have to call his manager, for what purpose I dont know. Today is November 1st 2008. After Chris showed up at 315pm he called the manager, then the parts warehouse and then webnt out to finish the conversation in the van. He went to the heat pump outside and installed the part that tweo other techs said were wrong, saying it wqas a replacement part that wasnt ever listed as a replacement but that he has gotten the correct wiring information and it currently was working, I turned the heat on and it did indeed bl;ow heat out. I then questioned him about the problem we have had for 4 years of having to call out a tech every 6 months or so to have it "fixed" because it would not switch from cool to heat or heat to cool when the seasons changed. I asked why it happened and what they were doing. He said that they were probably just switching the wires because there was a failsafe and they would make it work "for now". I asked why they did not just fix the damn thing and be done with it. He said he did not know but that it was all fixed. After he left I let turned the unit off and let it sit for about an hour and a half andf then tried the AC and all I get is HOT AIR, again. I turned it off and left it off for longer this time and tried again and I got more heat. At this point I am done with their repairs. They are making it work long enough for the warrant to run out and not replacing it. I am NOT staying home for more all day waits and no show or reschedules, I am NOT losing more vacation days from work, I will NOT bend my schedule around their repairmen and scheduling desk. I want the only rememdy for this situation to be know to Sears as FULL replacement of the unit, not a rebuilt piece of crap, and renewal of the warranty on that NEW replacement.

I work for the Department of Defense and travel extensively. I cannot handle these issues from Korea or Honduras while my family freezes or has to continually deal with the liars and half assed people they send out.

My next steps are the Pennsylvania Stae Attorneys General Office and contracting a person attorney for a civil case.

I will be also forwarding printed copies (several) to all Sears board members I can find informion on.

Read full review of Sears
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
7:52 pm EDT

Sears extended warranty issue

I purchased a Sony Wega 42'' TV. I was contacted by Sears later on to purchase Ext warranty to PROTECT our self. Since then the TV flashes that projection light life is ending. Called Sears 800# to be told that light is covered for one year only. I stated that we were never informed at purchase that there was or that this could even be a potential problem, only to be told there was nothing they could do on their end. I then contacted the manager at Sears in Drumheller only to be told that there was nothing he could do and that i should demand my warranty money back ( good luck ) and that there was onis on me to be informed as to what i was buying. I indicated that he as the seller should have inform me abought what he was selling. The light is worth $300.00 (thanks for nothing.)

Read full review of Sears and 1 comment
Hide full review
1 comment
Add a comment
S
S
suman shushan
, IN
Jul 09, 2011 9:55 am EDT

i am complain to soni servicing center in 4 June but not response to me

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Sears contacts

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Sears?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sears Customer Service. Initial Sears complaints should be directed to their team directly. You can find contact details for Sears above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Sears. Discuss the issues you have had with Sears and work with their customer service team to find a resolution.