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Kenmore Customer Care Service

Sears Brands, LLC

8330 Hansen Rd.
United States - 77075

Customer Support Phone Numbers

+1 800 549 4505(Retail Customer Care) 8 0
+1 888 536 6673(Product Questions) 0 0
+1 800 326 8738(Sears Product Installation) 0 0
+1 800 366 7278(Sears Parts Direct Inquiries) 0 0
+1 800 469 4663(Sears Home Services Inquiries) 0 0

Kenmore Complaints & Reviews

Kenmore / Induction stove w/true convection

AubreyCoker on Sep 20, 2016
On September 17, 2016, I was baking a batch of cookies in my Kenmore range/induction stove/convection oven at 350 degrees Fahrenheit. When I went to open the door to check the consistency, the oven door exploded, sending shards of glass everywhere in my kitchen/dining room. I have taken...

Kenmore / Washer and dryer totally unsatisfactory

James T. Johns on May 21, 2016
Washer damages towels & washcloths. Dryer leaves no-iron garments having to be ironed. What has happened to Kenmore? I've used Kenmore appliances all my life (now 84). Don't know what to look for now. Bought from Sears in December, unable to shop for something better. Request refund or replacement with something reliable.

Kenmore / Kenmore Oven fries electronic control board

BentNose on Apr 9, 2016
We own a Kenmore Elite Gas Range, model 790.77533800. I believe this stove has a design flaw. At the back of the stove top, there is an oven vent that channels hot air from the oven up into the stove control panel area that is located at the back of the stove top. We had to replace the...

Kenmore / Side by side refrigerator

Reviewer50581 on Mar 1, 2016
We purchased a new Kenmore side by side refrigerator in 2009. It was replaced under warranty less than 2 years after purchase. Now, less than 5 years after replacement, it has failed again. The Sears repair guy said the coil was bad and it would be cheaper to buy a new refrigerator. We have...

Kenmore / Repair Service

Veronica 25 on Feb 12, 2016
We have a Kenmore range which almost went on fire. Turns out that it was the board that had gone bad and resulted in the plug attached to the machine melting . Called service, was told a repairman would be to my house in two weeks. Told them that was ridiculous because we can't cook...

Sears, Kenmore Fridge / Fridge caught fire 12/26/2015!!!

Reviewer32566 on Dec 31, 2015
Kenmore fridge caught fire in the compressor area on the morning after Christmas. Thank God I was awake and through the main circuit breaker. I could not see where the smoke was coming from. The fire department determined the fire was in the motor. I will never buy another Kenmore product in my life.

Sears Kenmore Elite / Lg Refrigerator / Kenmore 71043 french door fridge not closing

Reviewer58282 on Dec 19, 2015
The Right door closed by itself for 3 years no problem - then one day it would no longer close by itself, and when I manually closed it, if Left door was opened and closed the right door would pop open. Called Sears and tech came and stated all he could do was elevate front of the fridge...

Kenmore / Refuse to resolve an issue

larrystone on Nov 30, 2015
Lower oven heating element melted in half burning thanksgiving dinner and my hand oven caught on fire and want even on and would not shut off almost catching my house on fire had to pull away from the wall and unplug it seats and kenmore and the manufacturer of the stove state there is no...

Sears / Kenmore Elite / Refrigerator Broken

Reviewer94316 on Sep 6, 2015
We bought a Kenmore elite on 6/28/15. It is now broken. We had a repair guy come out several weeks ago and since the refrigerator was not making noise, he said there was nothing wrong with it. They sent another repair person and he said that the circuit board was going out. THis was a...

Kenmore A/C / Their items aren't long -lasting

eddyf on Aug 28, 2015
Don’t deal with Kenmore A/C is horrible company and all their items aren’t durable at all. I have their air conditioner, but it broke after 2 months. I decided to contact the customer services and hoped that they would help me to change the air conditioner or provide any other help. But I...

Kenmore / Rust and Peeling

Reviewer31766 on Aug 19, 2015
Hello I have a Kenmore Elite Washer which is about 3 years old and has started to rust. It is in the area where the bleach is put in. It appears the bleach is corroding the paint. It seems to be due to a poor design of where/how the bleach is put in or the part has not effectively sealed...

Kenmore / Quality of product and customer service

Sheri Lint on Aug 5, 2015
I am extremely disappointed in the lack of concern, customer service, and quality of your product that I feel the need to send this letter. I purchased 4 major appliances approximately 11 months ago. I wanted to purchase a "good" brand and something reliable that if by chance I needed...

Kenmore Elite Refrigerator / Product defects

Carmella Smyth on Jul 17, 2015
I purchased a Kenmore Elite refrigerator from the local Sears in September 2014. Found an error on the fridge screen which also shut down the door controls (water, ice). The part was ordered and repair man showed up after two weeks. He replaced the part, which apparently was freezing...

Kenmore Upright Freezer / Pick up

Rejr on Jun 4, 2015
We bought an upright freezer from sears outlet ( 1357 Franklin Mills Circle) on 5-11-15 ( Monday ) and return on 5-16 15 (Saturday ) due to not working and it was scheduled to be picked up on the following Tuesday which was 5-18-15 ( Monday ), somehow it was not picked up on that day. Ever...

Kenmore/elite 25 french door refrigerator / Poor cooling, black mold

jts_houston on May 28, 2015
Around 5/15/2015 we placed a service call for water "leaking" on the sides of the water/ice dispensing area. The water was not emanating from the chute area. Service was scheduled for 5/28/2015. Later that day I decided to look into the dispenser and I noticed heavy black mold (picture 1...

Kenmore / faulty control panel

sharminson on Apr 23, 2015
I have a Kenmore electric range model 790. Last night I was preheating my oven & the control panel sparked and started smoking. I was able to unplug it immediately & didn't have an actual fire. I have seen multiple other people with the same issue. I'm requesting that Sears repair/replace this part as it seems to be a manufacturing defect.

Sears Kenmore Elite Trio Refrigerator / Burned plastic on inside

StephanieLL on Apr 21, 2015
I have a Kenmore Elite Trio refrigerator - purchased on 10/18/2006. Have never had to change the light bulbs in the unit. Had one of the bulbs go out, so I got out the owners manual to find out how to change. Followed the directions and still couldn't get the lamp cover off - it...

Kenmore Elite Washing Machine / Washing machine rusting

ss396 on Apr 13, 2015
I have a 2 year old $960 Kenmore Elite toploading washing machine and it is rusting. I have communicated with Sears customer service online and over the phone. Was told I had to have a service technician verify rust problem for them to determine if the machine could be repaired or replaced...

Kenmore Elite bottom freezer model Fridge / Foul Odor

fridgeguy on Feb 6, 2015
We have this exact problem for the second time in our 2012 Kenmore Elite Fridge. I too discovered the nonsensical engineering design of the drip pan being essentially locked in to the bottom of the rear of the fridge and unable to be removed. The odor was emanating from the compressor and...

Kenmore Elite Convection Oven / Fire caused by burners going on when oven turned on

Tkew on Jan 27, 2015
Kenmore Elite Electric Self Cleaning Oven - Model 970698592 On Sunday, January 25, we turned our oven on to convection roast to cook some chicken wings. I had a wooden cutting board on top of the cooktop on the quick heating element. About 15 minutes in, I noticed that there was smoke coming...

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