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Sears Logo

Sears

3477 N County Road 605
Sunbury
Ohio
United States - 43074
Customer Care
Phone:740-272-1761
 

Sears Complaints & Reviews

Sears - Florida, Panama City - Nonresponsive

Posted: 2014-11-27 by    BL71
Complaint Rating:  0 % with 0 votes
I bought a fairly expensive Samsung dryer from Sears in July. I have had to have it repaired twice in the last 4 months, which is unacceptable. The last time Sears sent a repairman, and later that day I received a fraudulent charge notification from my credit card company. There was also a $1...
Complaint comments Comments Complaint country United States, Florida, Panama City Complaint category Department Stores

Sears - ordering parts from Parts & Repair Center

Posted: 2014-11-15 by    JHF3
Complaint Rating:  0 % with 0 votes
On 11/10/14. I ordered this part (# 634-04167A-0911: LH Wheel Assembly for Craftsman Snow Thrower Model 247.88957) per my phoncon (at 703-914-2233) with Kelvin, the manager at the Sears Alexandria Service Center (6003 Duke St., Alexandria, VA 22304). (I confirmed the part number with him twice.)...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears air duct cleaning - Rip-off

Posted: 2014-11-13 by    Peter shen
Complaint Rating:  0 % with 0 votes
Totally rip-off. They charged you much more than they promised and even on non-performed services. More than over priced. Will NEVER use it any more....
Complaint comments Comments Complaint country United States Complaint category Cleaning Services / Laundry

Sears / Mattress - Sears refuses to replace sagging mattress or honor their warranty replacement or return policy

Posted: 2014-11-11 by    Fella7273
Complaint Rating:  0 % with 0 votes
On 2/2014 I purchased a I purchased a Beautyrest Recharge Catskills Firm Pillowtop Queen Mattress & Box Spring at the sale price of $822.55. In 6/2004 - I initiated communication with Sears regarding mattress sagging. Sears requested picture documentation to show proof of purchase and proof...
Complaint comments Comments Complaint country United States Complaint category Mattresses

Sears - extened warranty

Posted: 2014-11-11 by    Ihatesearscallcentres
Complaint Rating:  0 % with 0 votes
I have the extended warranty on my fridge can called the service number and put in a service call on a Friday they booked me for Monday and told me someone would be calling me Friday night to give me the arrival window of the tech, so no call, I called them on Saturday and they confirmed someone...
Complaint comments Comments Complaint country Canada Complaint category Appliances

Sears/Maytag - New York, Islip - Washer doesn't clean clothes

Posted: 2014-11-11 by    Profran
Complaint Rating:  0 % with 0 votes
A brand new machine that doesn't clean or rinse well. I put 2 pairs of pants, 2 T shirts, socks & underwear; & I', posting a pic of what the pants looked like after the 1st wash. These pants are not bulky like jeans. I decided to wash just the pants with the same setting's normal...
Complaint comments Comments Complaint country United States, New York, Islip Complaint category Appliances

Sears Oasis High Capacity Washer - Repair

Posted: 2014-11-07 by    John C Mills
Complaint Rating:  0 % with 0 votes
We purchased a Kenmore Oasis High Capacity washer, Model 110.27062603 in 2009. There are just two of us using the washer. Over the past several weeks my wife complained of unusual noises from the washer and this past week she an F reading on the digital display. We called Sears repair and he...
Complaint comments Comments Complaint country United States Complaint category Washing Machines

Sears - South Dakota, Sioux Falls - bulliing to point of illness

Posted: 2014-11-05 by    paulie j
Complaint Rating:  0 % with 0 votes
worked at company three years theres lot that happend in the last few months i was last there.. im still not well and my mental starte and explianing things even after 7 months is still not fully in tact so it will be a little hard to understand on some of it .. its way better then it was when...
Complaint comments Comments Complaint country United States, South Dakota, Sioux Falls Complaint category Mattresses

Sears Intuition Vacuum - Vacuum

Posted: 2014-10-29 by    JoyClen
Complaint Rating:  0 % with 0 votes
My husband and I purchased the Sears Intuition vacuum in 2011, 3 years ago. We paid over $500 for it and thought we would have a vacuum for many years to come. Recently, my husband dropped the hose and the part by the elbow popped off. We were unable to pop it back on. I brought it down to the...
Complaint comments Comments Complaint country United States Complaint category Vacuum Cleaners

Sears - California, San Diego - Coin Opt Washer - Model 27122

Posted: 2014-10-27 by    Carole Cruz
Complaint Rating:  0 % with 0 votes
7-23-14 Purchased Model 11027122310 Serial #C42330018 online. Del'd 7-29, leaked immediately, they replaced 2 days later. 9-4 1st repair visit - he diagnosed circuit board as "fried". Waited 10 days for part only to find he never ordered it. 9-19 2nd visit - repairman came & replaced...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Washing Machines

Sears - Georgia, Alpharetta - damage

Posted: 2014-10-21 by    allenjg
Complaint Rating:  0 % with 0 votes
YOUR CONTRACTED DELIVERY COMPANY CAUSED WHAT IS ESTIMATED TO BE APPROXIMATELY $5, 200.00 IN DAMAGES TO OUR WOOD FLOORS. THE DELIVERY CO. COULD NOT REPAIR AND NOTIFIED THEIR INSURANCE CO. - NOW THE CLAIMS MANAGER IS IGNORING OUR CALLS AND EMAILS & YOUR MANAGER MR. DEWAYNE SMITH SR. REPRESENTING...
Complaint comments Comments Complaint country United States, Georgia, Alpharetta Complaint category Mattresses

Sears Canada - Poor customer service & product

Posted: 2014-10-15 by    StephB123
Complaint Rating:  100 % with 1 votes
I've had a horrible experience with Sears that I feel people should be aware of. I've ordered online for years and this is the first problem I've had and it's been handling completely wrong and horribly. I've been polite, professional, and consistent to Sears yet I've...
Complaint comments Comments Complaint country Canada Complaint category Clothing, Shoes & Acc

Sears - Alaska, Houston - Failed Refund

Posted: 2014-10-13 by    Victoria_F
Complaint Rating:  0 % with 0 votes
I ordered a pair of shoes from sears.com. They didn't fit so I went in store to return them. On the packing slip it stated to bring in the merchandise, packing slip, and the card used for the purchase. I bring in those things and the girl at the returns counter couldn't locate my order...
Complaint comments Comments Complaint country United States, Alaska, Houston Complaint category Retail Stores

Sears Canada - Extended Appliance Warranties

Posted: 2014-10-11 by    dont shop at sears
Complaint Rating:  0 % with 0 votes
I will NEVER shop at SEARS again. WARNING - DO NOT PURCHASE APPLIANCES AT SEARS.
MY NEW DISHWASHER REQUIRED A NEW MOTOR AFTER ONE YEAR OF USE. LUCKILY I HAD PURCHASED AN EXTENDED WARRANTY - I WAITED 6 WEEKS TO HAVE IT REPAIRED. EXACTLY ONE YEAR LATER - GUESS WHAT, MY NEW DISHWASHER NEEDS...
Complaint comments Comments Complaint country Canada Complaint category Repair Services

Sears Canada - Lying Customer Service Agents

Posted: 2014-10-07 by    EWong
Complaint Rating:  100 % with 1 votes
Be advised the telephone agents at Sears Canada do not follow up on commitments the have made. I requested an investigation on a warranty dispute and THREE separate agents committed to having a supervisor follow up with a phone call to me within 24-48 hours. In each agents case, not one supervisor...
Complaint comments Comments Complaint country Canada Complaint category Employees

Sears - Smells horrible

Posted: 2014-09-19 by    Carol Pettijohn
Complaint Rating:  0 % with 0 votes
New Kenmore refrigerator has bad smell coming from the back on the bottom like something dead....
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears Canada - Worst experience

Posted: 2014-09-04 by    TimfromG
Complaint Rating:  0 % with 0 votes
I bought a washer from the local Sears store and asked for home delivery. I paid the bill and made a delivery date. On the scheduled delivery day, I called about 09:00 to make sure the delivery time since the original delivery time is from 12:00 to 17:00. I was told the washer has been loaded...
Complaint comments Comments Complaint country Canada Complaint category Washing Machines

Sears Canada - Lg fridge leak

Posted: 2014-08-31 by    Drummer12
Complaint Rating:  0 % with 0 votes
My LG fridge leaked on March 31 causing damage to my ceiling downstairs. I have an extended warranty on it but after dozens of emails, telephone calls, letters to the executive office my claim, for under $500 has still not been resolved. We have a local handyman who does jobs for us and apparently...
Complaint comments Comments Complaint country Canada Complaint category Appliances

Sears - Customer Service/Online Shopping

Posted: 2014-08-20 by    CSFeedback
Complaint Rating:  100 % with 2 votes
“We don’t listen, we don’t have to, we’re Sears”

I won’t bore you with the details – you have your own stories to share. Just know from my experience Sears Customer Care, and My Sears, and Sears Executive Customer Service, it’s all...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Sears Parts Direct - Bad service

Posted: 2014-08-14 by    wingbug
Complaint Rating:  0 % with 0 votes
Ordered part for lawnmower from Sears Parts Direct. Website said the part was in stock, requested and paid for expedited delivery. Was notified that the part would be arriving in 3 days. When expected delivery date came (without part arriving), I checked order on website, which said it was back...
Complaint comments Comments Complaint country United States Complaint category Other

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