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Sears Brands, LLC

Sears Holdings Management Corporation, 3333 Beverly Road
Hoffman Estates
United States - IL60179
Customer Care
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Sears Complaints & Reviews

sears.com - California, Lakewood / Faux fire place

Reviewer14052 on 2016-02-06
This is the worst experience I have ever had. I purchased a fireplace in Dec as a Christmas Christmas gift and later I got an email that it was going to arrive feb 4th. I called feb 4th and I was told it was there and I can go pick it up I was there 2 hours for them to tell me they could...

Sears - Louisiana, Metairie / Kenmore - ELite Refrigerator Light

Cheryl Roussel Taylor on 2016-02-03
Bought mine after Katrina...been having it since Dec. 2006. Had to replace the ice machine motor...now today 2/2/2016 went home to a smell in my kitchen..opened frig and wow...light was on and had melted the plastic around it. the sockets were black and the top of the frig now has little...

Sears Automotive Center - Hawaii, Hilo / Customer service

Reviewer39690 on 2016-02-02
I have been a regular customer since they opened for business, many years ago. Customer service there has become increasingly problematic, apparently due to poor management. On the morning of 2 FEB 2016, I went in to by tires and was told I needed an appointment, so I returned at 2PM a...

Sears Outlet - Texas, Webster / No receipt and Sears Outlet not returning my money and having no product to take home

Reviewer68647 on 2016-02-02
On 12/29/2015 I went to Sear outlet in Webster, TX to purchase an oven with my husband.I paid $500 and my husband was going to pay the $84 dollars, but something was wrong with his card, so we decided to cancel the transaction and purchase it later that day, and come back with cash. Well when...

Sears Home Services - California, Salinas / Riding Tractor

Ross Farley on 2016-02-01
I contacted Sears Service Department in December 2015 because the steering on my riding tractor malfunctioned. A service technician came out in January 2016, attempted to repair the problem, but said he needed to order parts. The parts were ordered in January 2016 and arrived two week...

Sears Brands, LLC - Illinois, Hoffman Estates / Kenmore Washer/Dryer

Karen Ross on 2016-02-01
I bought a washer/dryer scheduled for Thursday, 12/30/15 delivery (salescheck #015702227167). Told the salesperson I needed them to be stackable, but he forgot to add a "stacking kit" to my order. Attempted to add the stacking kit to my order. Called customer service. I had to call THREE...

Sears Home Services - California, San Rafael / Repair of refrig/freezer

Hidee on 2016-02-01
I called service dept. because my frig/freezer was not working. Was given Feb. 1 as an appointment date, repeated myself to make sure the date was right. Was told yes Feb. 1st. Waited and waited and nothing so I called the serivce dept. the lady had a hard time finding my appointment. Then...

Sears - Illinois, Hoffman Estates / HE top load washer model 110.23132410

Mike JT on 2016-01-30
This washer is garbage . It only uses about an inch of water . The clothes never get completely wet or agitated . The just sit there in a lump and barely move at all . The washer itself smells, the clothes come out smelling even worse . You can only us about a tablespoon of soap, otherwise...

Sears - Illinois, Hoffman Estates / Kenmore Elite/LG Refrigerator

cyost on 2016-01-28
Purchase a Sears Kenmore Elite 795.7205 in mid 2012. I started experiencing problems mid 2015 of loud fan motor noises and then complete loss of freezer compartment. A tech defrosted my frig and replace an evaporator fan motor. Total cost $243. He indicated he checked the main board and it...

Sears Auto Center / Oil change/wiper changing

Reviewer14069 on 2016-01-27
I have sent a complaint to sears couple of days after this experience. I guess customer's voice is nothing to sears nowadays. I never heard back from it. My friend and I drop off both our cars at 12pm for our 12pm appointment. We asked separately on when we going to get the car back...

Sears / Customer Service, Online ordering.

Reviewer87366 on 2016-01-27
SEARS I beg you. Please follow through. I have never had such poor customer service in all my life. EVER!! On 1-18-16, I placed an online order which got sent to 2 different distribution centers. One that outsourced was shipped immediately. The other consisted of 2 items and were sent to...

Sears - Ohio, Lorain / Recliners

Reviewer47754 on 2016-01-26
Placed on Mar 19, 2015 Order #802998533 APR28 Delivered Total: 2 Items Best Home Furnishings Bradley Space Saver Power Recliner $1199.98 Qty: 2 review this product HOMEDELIVERYCHARGE $69.99 $1, 092.67 Ordered two recliners in March. They were delivered about two months later. When...

Sears / 800 number giving inflated pricing compared to Sears.com price

Reviewer46963 on 2016-01-25
I went to Sears.com to order a two-pack of replacement filters for my fridge's water dispenser. The website won't let you order parts to have shipped directly to your home, it will only let you order parts shipped to a local store, unless you call the 800 number. All my local...

Sears / Auto

sid654 on 2016-01-23
Bought Cooper tires at Sears Auto in Matteson, Il in March, 2015. Went back many times in 8 months complaining that the low tire pressure warning came on every 2-3 weeks, and when I checked the tire pressure, one or more tires lost 5 pounds of air. I would put air in since I hated to wait...

Sears / Refrigerator

mginette on 2016-01-22
Hi, My name is Jean Moise, my wife and I bought a refrigerator from sears June 2011 and we also purchases the extented warranty on the fridge, they were suppose to come over my house to do service in the fridge every six months, one year later after we bought the fridge we called and...

Sears Home Services / Refrigerator Repair

Anne-Marie9556 on 2016-01-19
October sixteenth 2015 a Sears repairman came out to fix a tube on the back of my refrigerator that connects to the filter. He cut off an end and reconnected it assuring me the tube was fine and would not break again. On October twenty eighth while I was in Italy I received a call that...

Sears Auto Center - Rhode Island, Cranston / Battery install & diagnosis

Reviewer41372 on 2016-01-18
Let me get specific on Jan 12 my ex wife left house to go to work at 7AM on the way out of the plat she heard a loud sound on the right front wheel area at that point the car stalled she got the car re-started and continued to the expressway to head to North Kingston RI to work on the way...

Sears - Indiana, Fort Wayne / Elite Kenmore Frenchdoor Refrigerator

S.Petrinec on 2016-01-17
We purchased 3 Kenmore elite appliances back in 2011. It was the first time for appliance purchases from Sears. Last yr we encountered a terrible odor coming from frig. Like everyone else cleaned everywhere in and outside. Threw out food, repackaged things and in time it went away. Never...

Sears - Illinois, Melrose Park / service

Patricia Brownlee on 2016-01-13
My Case # is 3970958. I had a service tech to come out on Dec 23th to fix my Maytag refrigerator Ice maker . The technician stated he had to order a part. Someone would be in touch with me. I never received a call back so I called on Dec. 30th and spoke with a customer services person, who...

Sears PartsDirect / Vacuum parts

Carol Chapman de Ramon on 2016-01-09
I ordered a wheel for my kenmore vacuum. I used the chat support to ensure that I would get the right part. They sent the wrong part. i tried calling and was put on hold for ever. i tried chatting and was told all they could do was help me pay again for the right part. i was told to call a...

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