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Sears Customer Care Service

Sears Brands, LLC

Sears Holdings Management Corporation, 3333 Beverly Road
Hoffman Estates
United States - IL60179

Customer Support Phone Numbers


Sears Complaints & Reviews

Sears / Customer service

Kimberley Williams on Nov 30, 2016
On this Black Friday November 25, 2016, I visited the Sears Outlet in Watchung New Jersey because I was there 2 weeks prior looking to purchase a gas dryer / side by side refrigerator and a queen mattress. I was told that there would be better sales on Black Friday which made sense. Last...

Sears Automotive Center / Auto repair

Chanee Williams on Nov 28, 2016
In April Killeen Sears Auto repaired a valve cover. They didn't Repair the problem, just covered it up. As the car was being driven, the car was becoming worse. My son put the car in storage on post (Fort Hood), until I could leave Va to pick it up. It didn't start, even after being jumped...

Sears / Refrigerator

Rob Austin on Nov 25, 2016
Hi, our Kenmore fridge stopped working after 15 years of great service on 10/30/2016. So we decided to go to Sears and order another one - thinking we'd get the same great service. Well, nothing could be father than the truth. We went to the local sears in Yonkers, NY and ordered the fridge...

Sears / Customer service

PkClear on Nov 23, 2016
I was at the Newport News Sears. I could not find a Sears representative in the store at the tool dept. I walked around then found two representatives talking in the garden section. There were no other customers present. I waited three minutes for them to finish there discussion and...

Sears / Electric fireplace

jimbond on Nov 23, 2016
11/22 at 7:30pm i visited the sears at south park in strongsville ohio. I had researched an item prior to arriving at the store and according to your web site the item was there and in stock. When I asked the salesperson, Conner, how I could get this item he quickly told me that the item...

Sears / Clothing return

ktscat on Nov 22, 2016
I purchased several blouses in September for a very close relative that has since expired and when I attempted to return the new garments with price tags attached and receipts at a local Sears store today, I was told that I could not return them because it was over 30 days since I...

Sears / Return policy

willingk on Nov 22, 2016
I don't usually shop at Sears for anything except appliances, and now I know why I don't.  In August, I bought a couple of t-shirts to give as gifts in October.  I did not realize that Sears had a 30 day return policy as the stores I usually use will accept returns for at least 90 days and...

Sears Home Services (Sears Protection) / Riding lawn mower

Terri Luna on Nov 20, 2016
I purchased a riding lawnmower, March, 2016. I used it one time, then it would not start. The lawnmower was picked up July, 2016. Here it is November, 2016, and the lawnmower is still NOT working. Service department brought it out, while unloading there were strange noises. Service man...

Sears / Return

Annie on Nov 14, 2016
I bought a sweater from www.sears.com and the one arrived was way too small and tiny. There was no way I could ever wear it, at least two sizes smaller than I ordered. I contacted Sears and asked for a refund, but these clowns refused to accept it back! Their rep claimed they don't accept...

Sears / Refrigerator

Pflyer on Nov 11, 2016
All I can say is what happened to Sears service. I have been waiting since Oct 5 to get my refrigerator fixed with master agreement. Here goes. I have had three visits to my home so far, at least I thought I had three visits. Seems that something funky is going on with service tech. The...

Sears / Kenmore refrigerator

ozzy1 on Nov 9, 2016
The refrigerator has been breaking down since June 21. It works about 3 weeks and breaks again. Right now, I have been without a refrigerator for about 6 weeks, although 3 technicians have been out, each just says they have to order more parts. I was scheduled for a technician today, he...

Sears Holding Corporation / Auto service

Lainey2010 on Nov 3, 2016
If you have a complaint regarding the services you received/are alleging that the sears/kmart auto center overcharged you for services, products or performed services that damaged your car, please note the following contact info for sears hq and their claims management company, sedgwick...

Sears / Delivery/tracking

Anthony Rink on Oct 27, 2016
Sears have not delivered order#991483891 placed on oct 23, 2016order #991483891 (1 of 4)view details$893.29 there system states all was delivered . Anyhow 3 hours on the phone and 2x on chat line still no wiser. Support is in the philippines - they told me it has to be in my house the...

Sears Customer Service / Appliance Servicing / Overcharge, poor service, lack of satisfaction

thunderbasin on Oct 25, 2016
Service # 40919612. Service dates 09-03-16/09-15-16/09-23-16/10-25-16. Customer Solutions telephone call 10-25-16 Three separate times a tech came out to look at a washer and replace a door hinge. It took two techs to agree that the hinge needed replaced, and the second argued the door and...

Sears / General electric dryer hookup

Cubs on Oct 25, 2016
My 80 year old mother purchased a new general electric washer and dryer on 10/10/16 and was delivered on 10/14/16. I was informed by my mother on 10/21/16, that she smelled gas by the dryer. When i arrived, smelled gas also. We called the Sears service number on the warranty (my mother...

Sears Auto Center / Auto center

Skiffle on Oct 19, 2016
Ordered tires online and set appointment the following week for mounting before our road trip. Called and confirmed that the tires were in - in case I needed to change my appointment. Received numerous reminders about my appointment. Showed up at appointment and tires were not in. They...

Sears / Military discount inconsistency

arkn8v on Oct 17, 2016
Sears has established a pattern with providing me (and I’m sure other Veterans, as well) with conflicting, incorrect information regarding Military Veterans receiving a 20% discount for tool purchases placed online at Sears.com and I am absolutely sick of it! Further more, I have proof of...

Sears Home Services / Home improvement/siding job.

keeyu on Oct 16, 2016
In March 2016 while I was shopping at sears store in Houston, Texas, one employee approached me and asked me that I am interested to do home improvement with sears. They offered to do the siding job. Next week one of the sales associate came to my house, took the measurements and gave me a...

Sears / Kenmore range

Nixer on Oct 16, 2016
After having my range for 2 yrs oven started sooting, called Sears repair, put in new oven burner, still sooting. 4 repairmen later they said my range was made for natural gas and cannot be converted to propane which is what i have, which they knew I had and sold me the conversion kit...

Sears Home Services / Lawn tractor

phone man ret. on Oct 11, 2016
Bought a new tractor with warnety, blew a head gasket, tech said he did not carry the part, 5-8 days delivery, he would be back in 2-weeks, he showed up and changed the gasket, and left. Mower still not running, tried to get tech back was told 2-weeks. fixed it myself with help from...

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