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Sears Brands, LLC

Sears Holdings Management Corporation, 3333 Beverly Road
Hoffman Estates
United States - IL60179
Customer Care
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Sears Complaints & Reviews

Sears - Tennessee, Nashville - Range repair that cost me 401.75 and is in no better shape than it was when service call was initiated

Posted: 2015-11-30 by    Cynthia Conrath
Complaint Rating:  0 % with 0 votes
My Samsung Inducation Range had /has 2 left burners that are non functional. I contact Sears Home Services to set up a repair service call and Richard the technician came out on Sept 28th to assess the problems and advised me that the range needed a new inverter which I was charged $401.90 (included...

Sears Outlet Store - Michigan, Ovid - Product not shipped

Posted: 2015-11-28 by    Reviewer99280
Complaint Rating:  0 % with 0 votes
I ordered 1.5 cu. ft. Countertop Microwave w/ Grill Function Stainless Steel Sears item# 57153 | Mfr model# KCMC1575BSS Order Id#: 959782651 on November 20, 2015 and paid for it via my Paypal account. Purchased Items $307.74Items Total $28.46Shipping $337.91Pre Tax Total $18.46Tax $356.37 This...

Sears - Virginia, Vienna - Probably the worst customer care I have experienced ever!

Posted: 2015-11-25 by    rmeoni
Complaint Rating:  0 % with 0 votes
On 11/25/2015, we received delivery of our refrigerator. The 2 delivery men were seemed to be rushing - but I chalked that up to just them working hard. It now the day before Thanksgiving. They complete the delivery. I was trying to ask them questions, but they seemed not to understand. Short...

Sears - Hawaii, Keaau - Kenmore Refrigerator-Freezer Model 60412

Posted: 2015-11-25 by    sanibelsusan
Complaint Rating:  0 % with 0 votes
Date of Purchase October 19TH, 2015 Delivered to my house November 6TH, 2015 and plugged in for the first time. Order number: 955902148 Sales Check: 093000026497 Product Kenmore Refrigerator-Freezer Model #60412, 18.0 Cubic Feet. From the first time I plugged this unit in, and waited for it...

Sears - Texas, Houston - Kenmore Elite fridge. Model 10651173310

Posted: 2015-11-24 by    Christopher Ponzica
Complaint Rating:  0 % with 0 votes
Have the same issue. Bought a Kenmore Elite side by side model 106.51173 310 about 1 year ago. The smell is horrible and is coming from the bottom of the fridge in the back and is being blown out by fan. I am extremely unhappy since we spent a couple of thousand on this fridge and it's...

Sears - Kenmore Refrigerator 18 Cu. Ft.

Posted: 2015-11-23 by    sanibelsusan
Complaint Rating:  0 % with 1 votes
I purchased at Sears.com a Kenmore 18 cu. ft. white refrigerator. It does not keep cold and then too cold in the Freezer! It has a Frost build-up in the freezer like it is an old model that needs to defrosted by "hand". They say I can't return it. I bought it on-line on October...

Sears - California, Palm Springs - Washer/dryer

Posted: 2015-11-23 by    jim Rider
Complaint Rating:  0 % with 0 votes
I purchased the most expensive washer and dryer "set" and ended up with a new "non-matching" washing machine because parts were no longer available - I am having all of my facebook friends and LinkedIn Connections aware of how poorly Sears treated me and my situation. Horrible...

Sears - Maryland, Waldorf - Bait & switch tires ordered on-line

Posted: 2015-11-20 by    Reviewer52184
Complaint Rating:  0 % with 0 votes
I ordered & paid up front for a set of Hankook Dynapro AT-M 265/75-16 light truck tires last week, but Sears refused to install them. Even though Hankook clearly says that these tires are designed to fit 7" to 9" wide rims, Sears Auto in Waldorf MD claimed that they couldn't fit them on my "too...

Sears - Michigan, East Lansing - Purchase Protect agreement for Craftsman leaf blower

Posted: 2015-11-12 by    Reviewer79312
Complaint Rating:  0 % with 0 votes
Am extremely disappointed with the Purchase Protect experience and somewhat with the Sears store policy. Took a leaf blower in to the store today that was purchased November 2014, because it stopped working. Associate checked for himself and confirmed. Due to being over 60 days after purchase,...

Sears Holdings Corporation - KENMORE bottom freezer refrigerator | 46-71023

Posted: 2015-11-11 by    Reviewer82967
Complaint Rating:  0 % with 0 votes
Re: SEARS # 0007670/Service Order Number 42201696 I am writing to express how hugely disappointed I am, in the failure of one of your refrigerator units within 4 years of purchase. Kenmore Bottom Freezer Refrigerator Model # 79571023011, Serial # 105KR01983 purchased on June 29, 2011 at one...

Sears Brands, LLC - Texas, San Antonio - Defective product replacement policies

Posted: 2015-11-11 by    Apolonio
Complaint Rating:  100 % with 1 votes
Bought a starter for riding lawn tractor, 4 15 2015 but did not work. Went to get help at the place where I bought it (Sears Parts Center) and was given a phone number to contact a Sears mechanic (1-800-205-0966 & 1-800-206-3625). I learned the numbers were for Sears Customer Care Department....

Sears Holdings Corporation - Illinois, Hoffman Estates - Racial Discrimination

Posted: 2015-11-11 by    T. D. Brown Sr.
Complaint Rating:  0 % with 0 votes
I was offered a job by Sears Holding Corporation, as a refrigerator tech. I accept the job offer however on 10/22/2015 I gave Sears permission to do a world wide criminal back ground search on me, which came back clear. I received notice as well as a copy of my report from Sears Corporation...

Sears - Craftsman Lawnmower

Posted: 2015-11-10 by    Reviewer87334
Complaint Rating:  100 % with 1 votes
Ok folks, it is time to give you all a public service announcement. DO NOT under any circumstance purchase a tool, or piece of equipment from SEARS or Craftsman. When we moved out onto 2 acres I purchased a lawn tractor from Sears for one reason. I had the impression through years of positive...

Sears - Kenmore Washer Model 29478 - 3 years old and already broken

Posted: 2015-11-10 by    Reviewer62238
Complaint Rating:  0 % with 0 votes
An absolute waste of time and money. We have been waiting for 5 weeks to have our expensive Kenmore Elite washing machine repaired after owning only 3 years. First repair technician comes out, charges $89 to say he will have to replace the part (here for a total of 10 minutes.) We agree to order...

Sears Brands, LLC - Hydraulic 4 ton floor jack model # 50167

Posted: 2015-11-09 by    Reviewer17459
Complaint Rating:  0 % with 0 votes
I received the floor jack as a fathers day gift. I used it about 4 times and the small cylinder for the quick assist started leaking. I've tried replacing the O-rings and it still leaks. I feel that this is a latent product defect and after contacting my local Sears store, I've found that there...

Sears - Kenmore Elite refrigerator

Posted: 2015-11-06 by    Cheryl Ragan
Complaint Rating:  0 % with 0 votes
We purchased an expensive Kenmore Elite refrigerator, Model # 79577563600, Serial #702KR0Z256 a few years ago and we have been getting an error code FF. In addition to the error code, the motor is making very loud noises, and we have also had problems with the light inside the refrigerator turning...

Sears - Tire installation on new Cooper Tires

Posted: 2015-11-03 by    Janet Orseno
Complaint Rating:  0 % with 0 votes
Purchased 4 tires in March of 2015. The tire pressure warning was lite up almost every 3 weeks. I would check the air pressure and one or more of the tires were 5 lbs low. I went back to Sears tire and Auto I believe 3 more times with complaints. They charged me 66 dollars for a tire sensor...

Sears - Ontario, Markham - Kenmore Elite Oasis

Posted: 2015-11-01 by    mico0808
Complaint Rating:  0 % with 0 votes
This is Michael. We purchase this washer about 3-4 years ago and the problem of rust is getting worst. The rust started after 1 year on the lid then it accelerated to inside and now the rust stays on most of the clothes I wash. When we look inside with a flashlight, we see that inside is all...

Sears Windows - Windows Replacement - California, Daly City - Windows

Posted: 2015-10-30 by    PeterLam
Complaint Rating:  0 % with 0 votes
We ordered a window replacement due to poor quality of the window installed by Sears. The original service rep ordered the window with wrong size and it has been 4 weeks and the communication is basically nonexistent. We tried to call the 1800 number and they will keep transferring you to a...

Sears - Kenmore Elite Dishwasher

Posted: 2015-10-29 by    Reviewer65958
Complaint Rating:  0 % with 0 votes
AVOID SEARS!!! We bought a Kenmore Elite Dishwasher after reading good reviews on Consumer Reports. Huge Mistake! After 12 months of use we noticed our hardwood floors warping. We stopped using the dishwasher. $7, 000 in damage to the floor alone. After numerous phone calls Sears sent a Service...

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