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Sears Holdings Coproration

Sears Holdings Management Corporation
ATTN: Legal Intake
3333 Beverly Road
Hoffman Estates, IL 60179
Sunbury
Ohio
United States - 43074
Customer Care
Phone:1-800-697-3277
Sears Holdings Corporation is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats.
 
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Sears Holdings Coproration Complaints & Reviews

Sears - Illinois, Bloomingdale - New Kenmore refrigerator

Posted: 2015-07-01 by    Magnramirez
Complaint Rating:  0 % with 0 votes
New refrigerator purchased in early March 2015. As of 6/30/15, the item stopped working. Contacted 1-800-4-my-home to inquire about a repair. Spoke with several women (I think I was taking to reps in the Philippines). I was told they could not get a service tech out until 2 weeks. I told them...
Complaint comments Comments Complaint country United States, Illinois, Bloomingdale Complaint category Appliances

Sears - Minnesota, Hackensack - decidedly rude sales staff

Posted: 2015-06-17 by    jehunt
Complaint Rating:  0 % with 0 votes
Sears sales service has gone down the drain. I don't know in which alternate reality it is okay to not even acknowledge a potential customer, especially when said customer has been waiting for OVER 15 minutes. While the sole salesperson who was apparently able to answer questions about...
Complaint comments Comments Complaint country United States, Minnesota, Hackensack Complaint category Appliances

Sears Home Services - Alabama, Birmingham - bathroom remodel

Posted: 2015-06-16 by    SFC RJD
Complaint Rating:  0 % with 0 votes
I signed a contract with Sears Home Services in Oct 2014 to have 2 bathrooms remodeled. This was one of the worst decisions of my life. According to the contract, both bathrooms were to be complete by 12/31/14. I was told verbally that both would be done before Christmas. Work did not begin...
Complaint comments Comments Complaint country United States, Alabama, Birmingham Complaint category Contractors

Sears - Refund of Gift card

Posted: 2015-06-11 by    jasonbrock2001
Complaint Rating:  0 % with 0 votes
I made a fairly large order from Sears with two electric gift cards. Upon seeing a mistake on the order I canceled the order. So I come to find out that they would not refund the funds back on the original gift cards. They said they have to send a physical gift card to me and that it would take...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Sears Repair - Nevada, Reno - grossly inflated repair estimate

Posted: 2015-06-08 by    tcio
Complaint Rating:  0 % with 0 votes
My Sears lawn mower, only 2 months out of warranty, would not start. I took it to our local Sears repair office. The unit was sent to a central repair office in Sacramento, CA. An estimate of charge to repair this nearly new machine was $310.34!!--this is more than the cost of a new machine....
Complaint comments Comments Complaint country United States, Nevada, Reno Complaint category Repair Services

Sears - Non existent customer service

Posted: 2015-05-29 by    Prettygirl13
Complaint Rating:  0 % with 0 votes
Sears has no customer service. Like many before me, each time appliance needs service, it takes 7-10 days for Sears to show up late for the appointment they scheduled me! Two weeks ago I waited 7 days to have my dryer repaired (broken belt) and the service repairman was a hour late. Now, within...
Complaint comments Comments Complaint country United States Complaint category Repair Services

Sears Service Department - 30+ days 3 trips and still no repair for Washing Machine

Posted: 2015-05-08 by    Kathy Layne
Complaint Rating:  0 % with 0 votes
We have a Maintenance Agreement for our Front Load Washing Machine. We have seen a Repair Technician 3 times in over 30 days. Different parts ordered but the correct part never seems to show up.
It takes 10 days on each occurrence for us to get an appointment scheduled.
According...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears Outlet - No product

Posted: 2015-05-06 by    Steve In Minnesota
Complaint Rating:  0 % with 0 votes
Purchased an oven from Sears Outlet and was given a delivery date. Have called every few days since that date passed almost a month ago and I continually get the run-around. I am, in fact, on hold with them again right now while they "call the store". Have been told 3-4 times that...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - got rip off

Posted: 2015-04-24 by    vitojtrupiano
Complaint Rating:  100 % with 1 votes
I had a problem with the micro wave oven they were there 5 times replace part and removal of the said parts. Then they wanted to sell me a new display board I said fine and they said that there is no warrantee and I will have to eat it if it does not work. Also the last attempt to repair it...
Complaint comments Comments Complaint country United States Complaint category Repair Services

Sears 4 My Home - Service Tech did not show

Posted: 2015-04-10 by    Frustrated in KC
Complaint Rating:  0 % with 0 votes
We have a microwave that has a part that goes out every year. Most of the service has been good. This last time, the tech removed the part and had it sent in to be rebuilt. We got it back over two weeks later and installed 3 weeks after the initial visit. The first time I used it, the same part...
Complaint comments Comments Complaint country United States Complaint category Repair Services

Sears Home Improvement - Poor service after initial window install

Posted: 2015-04-01 by    BriHawki
Complaint Rating:  0 % with 0 votes
We had 3 windows and a patio door installed in July 2015. At the end of the installation, it was noted that the screen for the patio door was missing and there was a flaw in the glass for one of the windows. We were promised that both issues would be resolved. Here we are in April 2015 and neither...
Complaint comments Comments Complaint country United States Complaint category Window & Door Installation

Sears Master Protection Plan - Sears

Posted: 2015-03-19 by    $$$$$$
Complaint Rating:  0 % with 0 votes
Sears Master service Protection plan is a scam. Our clothes dryer broke and they cannot service for 12 days minimum. Who, with a family, can wait 12 days for service! They hope that you'll use an independent service company as you can't wait that long and then they don't have...
Complaint comments Comments Complaint country United States Complaint category Repair Services

Sears - Delivery property damage claim

Posted: 2015-02-23 by    Sears issue
Complaint Rating:  100 % with 1 votes
The Sears delivery team, while in the process of delivering a refrigerator, smashed it into my dining room chandelier, virtually destroying the fixture, along with door blinds on my entrance door. Such carelessness and wrecklessness I have never before seen from a retail organization, exceeded...
Complaint comments Comments Complaint country United States Complaint category Retail Stores

Sears - Member Services

Posted: 2015-02-16 by    Wemdu
Complaint Rating:  0 % with 0 votes
Case #3174597. I am exchanging a unit (must upgrade) on a lemon dishwasher. I am trying to process the order and they will not accept my Sears points (dollar value) nor the 5% Sears special offer as advertised on the website.Extra 5% off qualified appliances over $499 or special financing with...
Complaint comments Comments Complaint country United States Complaint category Other

Sears - Serta icomfort

Posted: 2015-02-02 by    Scott Dennis
Complaint Rating:  0 % with 0 votes
We purchased a Sera icomfort mattress from Sears two years ago. My wife and I can no longer sleep on the mattress without experiencing severe back pain. We contacted Sears and went through their warranty process of taking several photos of the indentation of the mattress. Our warranty claim...
Complaint comments Comments Complaint country United States Complaint category Mattresses

Searscard - Custumer complaine

Posted: 2015-02-02 by    Strizhenko
Complaint Rating:  0 % with 0 votes
I was calling2.2.2015 7:00am pt, 1800 9177700 sears customer service over tehe phone on automated sistem and try pay my bill.Automated sistem not teke my payment for my bill and immidiatly transfer me to operators.Automated sistem asked me very stupid quastions by shoise:#1 I need a copy of...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Sears - Treatment of Employees

Posted: 2015-01-29 by    Squish21
Complaint Rating:  0 % with 0 votes
Sears is a completely disgusting company to work for! Not only are their employees REQUIRED to sign up a certain amount of "members" for credit cards each day but their jobs are threatened if they don't! Not only is this disgusting but when an Assistant Manager of a Sears store...
Complaint comments Comments Complaint country United States Complaint category Employment, Staffing, Recruiting Agencies

Sears international - Wrong Item shipped and lack of response from Customer service

Posted: 2015-01-27 by    deepb84
Complaint Rating:  0 % with 0 votes
I placed an order for a Power Rack PPR200x and a PFID Incline Bench on the 1st of Jan 2015. First, they shipped only the Incline Bench and there was no sign of the Power Rack. I contacted their international customer service chat team on the 7th of Jan 2015 could only tell me that they will...
Complaint comments Comments Complaint country Qatar Complaint category E-Shopping

Sears Kenmore Elite Washer And Dryer - WRINKLE clothes from washer and dryer. Clothes not clean as expected.

Posted: 2014-12-30 by    Dickson vs SEARS
Complaint Rating:  0 % with 0 votes
On February 10, 2014 we went to SEARS and we purchased a Kenmore Elite Washer top load model 796.3162#31# and a Kenmore Elite Dryer Model 796.6162# one was $ 1, 103.27 and the other was $1, 206.69. We always purchase Kenmore and so far until this moment we were always happy with our appliances....
Complaint comments Comments Complaint country United States Complaint category Department Stores

Sears - North Carolina, Four Oaks - Vibrations Fix

Posted: 2014-12-30 by    Sears vibrations fix
Complaint Rating:  0 % with 0 votes
Agree with a similar complaint! My wife's car has a similar situation, bad vibrations when you press the brake or turn the steering wheel. It is a 2007 Chevrolet Cobalt. We took the car in for service to Sears at 12.10pm in Raleigh NC. Invoice mentioned 1:11pm check in time and 7:00 promised...
Complaint comments Comments Complaint country United States, North Carolina, Four Oaks Complaint category Car Service Centers

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