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Sears Customer Care Service

Sears Brands, LLC

Sears Holdings Management Corporation, 3333 Beverly Road
Hoffman Estates
United States - IL60179

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Sears Complaints & Reviews

Sears Craftsman - Pennsylvania, Burnham / Warranty or repair service

Robert T. Gish on Aug 29, 2016
Monday, August 29, 2016 October of 2015 I purchased a Craftsman cordless screwdriver from K Mart of Selinsgrove, Pennsylvania to use doing small jobs in my home. Initially the screwdriver worked adequately and I used it occasionally over the months till about April of 2016 then it suddenly lost...

Sears / Refusal to replace defective tractor & refusal to repair damage sears techs did, or malfunctions of unit created

Reveal Lies on Aug 27, 2016
From May, 2015, Sears has refused to replace the deck their tech scraped across my garage floor & apron, by failing to raise the deck from its lowest position on the floor, when he drove it after a deck wheel adjustment, out of my garage. Sear's refusal to replace the deck was done under...

Sears - Louisiana, Metairie / Customer service in store

RachaelJane on Aug 25, 2016
I went to Sears to buy a bundle package for Kitchen appliances for my rental unit. I decided to sign up for the sears credit card to have no interest for 12 months. The process at the register was tremendously painful. My sales person kept ringing up the incorrect item, and when she went...

Sears Home Services - Texas, Allen / Complaint

ohussien on Aug 25, 2016
Called Sears Home services to schedule a service for my GE profile Refrigerator which is not cooling and still under extended warranty called on the 8th of August I was given the 15th as the earliest date a technician is available to come out on the 15th The tech did not show up because...

Sears Service Department - New York, melville / Charging for warranty service

peter yarema on Aug 24, 2016
My kenmore four year old refrigerator model 79571054012 was diagnosis with a bad compressor. The warranty states "if the sealEd refrigerant system is defective within five years from the purchase date, call 1 - 800my - home to arrange for a free. Repair. " (See attached0When I call they said...

Sears.com - Illinois, Chicago / Return policy

DGroshong on Aug 20, 2016
On July 5th we had a range hood delivered by Sears.com. Our contractor was not able to start work on our kitchen until August 16, at which time he told us that the particular hood that we chose - FHPC4260LS 42" Glass Canopy Island Hood - Stainless Steel Size: 28.0 x 41.3 x 21.7 - was not a...

Sears - Nevada, Las Vegas / Repair service.

VprDen on Aug 19, 2016
I am a new home owner and I wanted to buy a washer and dryer from a company that would help take care of me if needed. I spent over $2500 on a Kenmore washer and dryer about 7 months ago. The washer machine has broken 3 times since then. The computer board just stopped working. So on...

A&E Factory Service / Sears / Service tech did not call or fix item

jjbooboo35 on Aug 16, 2016
I called sears as my mower had a issue> I just got it in May. IT made load growling noise then the blades stopped working thougth maybe the belt broke but it didnt. My brother sharpened blade and looked at it and it work with load noise again for only a short time and blades quit again...

Sears Home Services - New York, White Plains / Did not fix anything; will not refund the money; no follow up

pielet on Aug 15, 2016
This is the main part of a letter I sent to the C.E.O., after getting no response from the Sears service line. (And the response from the CEO was a message from his assistant leaving me the phone number for the service department that I clearly wrote had been ineffective. I called to get...

Sears - Colorado, Denver / Safety hazard

Fireman55 on Aug 15, 2016
I purchased a Kenmore Elite refrigerator Model #795.77565600 & Serial #604-KR01810 several years ago. During that time the light bulbs have burned out numerous times and been replaced. This past time the light cover melted and the area where the bulbs attached became warm enough to cause...

Sears Outlet Store / Terrible customer service

DontPurchasefromSears on Aug 12, 2016
I purchased a 28cu ft French door refrigerator from SearsOutlet.com. The policy when purchasing for $1, 300 stated that i would receive the fridge in 10 business days or less. The description, that was given to me and is posted on the order confirmation page on their site, states that the...

Sears - California, Costa Mesa / Kenmore Built In Oven Model 790

ediot on Aug 10, 2016
I wanted to call your attention to what I believe is a serious defect in the Kenmore built-in oven we purchased from Sears in December 2011 (Model 790.) As you can see from the attached photo, we have experienced what can only be categorized as a serious product defect, with the lower bake...

Sears - Georgia, Marietta / Kenmore model 79023 Bottom Freezer Fridge

normalgeek on Aug 9, 2016
I have a brand new Kenmore model 79023 Bottom Freezer Fridge, it was delivered on 7/30/16 by 8/7/16 I am noticing a very foul/sour smell. My fridge is 8 days old. I will not be having a new Fridge serviced I will be calling Sears and returning it. There is nothing bad in my Fridge. I think...

Sears - New Jersey, Toms River / Pick up Service - Toms River Store

Judith Voll on Aug 9, 2016
I ordered a portable air conditioner on line for store pick up. The on line service asks you to name an individual who you want to pick it up. I put my contractors name and phone #. When he showed up they would not give him the air conditioner. I told them that I put him on the order. They...

Sears - Washington, Yakima / Return

Elizabeth Cox on Aug 7, 2016
I live 60 miles away from the nearest Sear Store. I don't get out of town a lot due to driving so faraway. I bought a night grown in June and wanted to exchange it. they were the same price and all I needed to do was get a smaller size which they had. The clerk told me she couldn't do the...

Sears - Arizona, Chandler / Home service technician for refrigerator

Bearnkc on Aug 4, 2016
I am completely disappointed in the Sears Service Department. To whom should I speak with for an intelligent answer as I have already spoken with at least 6. We had a service call in to Sears to fix our refrigerator and this is the sequence of events: Technician was to arrive between 1-5...

Sears Corporation - Missouri, Cameron / The warranty department

Loretta A on Aug 3, 2016
I will start by saying our whole family has bought almost all out appliances at a Sears store. My complaint is the my elderly 90 and 87 year old in-laws purchased a television and bought the protection plan with the thought if something was to go wrong with it it would be takin care of...

Sears Maintenance Agreement / Sears Preventive Maintenance scheduling

tidedancer on Aug 3, 2016
------------ I called to schedule preventive maintenance for my year-old fridge on 8/8/2015 at 10:30 a.m. I was informed by Kevin that there were no appointments available. He said he would expedite my call and have someone call me by 11:00 a.m. on Monday, 8/10, with an appointment. Having...

Sears / Paid for tires, no tires and received bad customer service, day off for nothing

UnhappySearsCustomer on Aug 2, 2016
I ordered 2 tires back in July with an appointment to be installed today, August 2nd in another state. So I took a day off and drove with my kids to another state to have my bad tires changed. Once there, they didn't have tires, non-appologetic, said it's not there yet. I said I got day in...

Sears - Florida, DeLand / Customer Service during Refund

Ed Johnson Sr on Jul 31, 2016
Needed to replace an Air Compressor that I use for my motorcycle tires & found an inexpensive unit ($19.99 + tax) at this Sears location. I trusted the description on the box about easy to read gauge & without opening the box I made the purchase. Once I arrived home & balanced my checkbook...

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