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Sears Customer Care Service

Sears Brands, LLC

Sears Holdings Management Corporation, 3333 Beverly Road
Hoffman Estates
United States - IL60179

Customer Support Phone Numbers

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Sears Complaints & Reviews

Sears Auto Center - Georgia, Lithonia / Auto center

Skiffle on Oct 19, 2016
Ordered tires online and set appointment the following week for mounting before our road trip. Called and confirmed that the tires were in - in case I needed to change my appointment. Received numerous reminders about my appointment. Showed up at appointment and tires were not in. They...

Sears - Illinois, Hoffman Estates / Military discount inconsistency

arkn8v on Oct 17, 2016
Sears has established a pattern with providing me (and I’m sure other Veterans, as well) with conflicting, incorrect information regarding Military Veterans receiving a 20% discount for tool purchases placed online at Sears.com and I am absolutely sick of it! Further more, I have proof of...

Sears Home Services / Home improvement/siding job.

keeyu on Oct 16, 2016
In March 2016 while I was shopping at sears store in Houston, Texas, one employee approached me and asked me that I am interested to do home improvement with sears. They offered to do the siding job. Next week one of the sales associate came to my house, took the measurements and gave me a...

Sears - Connecticut, Woodstock / Kenmore range

Nixer on Oct 16, 2016
After having my range for 2 yrs oven started sooting, called Sears repair, put in new oven burner, still sooting. 4 repairmen later they said my range was made for natural gas and cannot be converted to propane which is what i have, which they knew I had and sold me the conversion kit...

Sears Home Services - Washington, Olympia / Lawn tractor

phone man ret. on Oct 11, 2016
Bought a new tractor with warnety, blew a head gasket, tech said he did not carry the part, 5-8 days delivery, he would be back in 2-weeks, he showed up and changed the gasket, and left. Mower still not running, tried to get tech back was told 2-weeks. fixed it myself with help from...

Sears - Washington, Tacoma / Appliance repair service

Glenn McWilson on Oct 8, 2016
Your repair scheduling in the Philippines is very useless. I had a scheduled appointment for 10-8-16 between 8am-12pm. I called around 8am to get a better idea of the window and was told between 11am and 1pm. Then, they waited until 10am to call and tell me the service technician went home...

Sears / Repair

MichelleHaywood on Oct 8, 2016
We called to get our washer and dryer repaired-dryer for about the 4th time for the SAME problem. My appointment was for Friday. I sat here ALLLLLLL day and no one showed, no one called. I called my husband at 5:05pm and said no repairman showed up. He called and was told between 6 and...

Sears - Georgia, Alpharetta / Never received payment for returned merchandise.

russellyblood on Oct 4, 2016
This is criminal. If I were to walk into Sears and walk out without paying for something, they would arrest me for theft. However, that is exactly what Sears has done to me. It has been 22 days since they picked up a returned mattress from my home and I have still not received a refund...

Sears - Texas, The Colony / Washing machine repair

EvelynBL on Sep 29, 2016
I had a small part broken during a move and called Sears to fix it. I purchased the extra warranty so everything looked great. That was over 6 weeks ago and my washer still is not fixed. I have had 2 techs come out and a wrong part ordered, postponed appointments and very rude customer...

Sears - Louisiana, Lafayette / Kenmore elite microwave handle

Julie Bodden on Sep 26, 2016
I completely remodeled my kitchen in 2012. We bought all new kitchen appliances from Sears. Range, above range microwave, side by side fridge, dishwasher. These were all LG products. I have had to replace the handle on the microwave twice. It is not real stainless steel. Just coated. It...

Sears / Elite dishwasher

sheldo on Sep 24, 2016
The touch buttons of the dishwasher have started to come out within a year of use. I thought it was issue with just one button, so I glued it back on, but now all of them are starting to come out. This is a manufacturing or design defect that Sears should, as this type of issue should...

Sears Extended Warranty / Refrigerator ge monogram

stacylouis on Sep 19, 2016
I have a sears extended warranties for a GE Monogram side by side stainless steel refrigerator model# ZFSB23DSS which I paid over $5000 for it. For more than a year I had many service calls for the same issues. My foods have been spoiled and the fridge is not cool enough and I have ice...

Sears / Weed wacker

A.j. Allen-Bess III on Sep 18, 2016
Last year, I brought a Sears Weed Wacker, special fuel, and extra line at my local store in Ocean Township, NJ. The product worked fine for 1 month. Then, it would not start. I became so frustrated; I returned the products to the store for a refund. The store refused: I left the entire...

Sears Home Services - Texas, Houston / Refrigerator repair

Houston043 on Sep 14, 2016
The Sears Tech came to look at my Samsung refrigerator which was building up ice on the evaporator coil and around the ice maker. He didn't even touch the refrigerator, just looked up the issue in his laptop. Quoted a price of $350.00 to caulk around the ice maker housing. I asked how will...

Sears Home Services - Wisconsin, Muskego / Repairman ruined floor - sears not doing anything

SMJ01 on Sep 12, 2016
A Sears washing machine repairman came to my house to replace a seal inside the washer with a punctured liner. After doing that, he attempted to adjust the plumbing, broke a valve and caused water to come gushing out, filling the entire bathroom floor and leaking through my wooden floor...

Sears - Texas, Amarillo / Kenmore elite refrigerator

Kaven Smith on Sep 6, 2016
My experience with Sears has been a nightmare and I will never spend another dime with this company. I bought the top of the line refrigerator, which is the Kenmore Elite. I paid 2400.00 for a lemon appliance, plus the so called "protective agreement." I'm writing this review on September...

Sears Holdings Corp - Pennsylvania, Oil City / Employment and wrongful termination

Sherry Hosack Vogan on Sep 6, 2016
I was recently hired off the street as a Softlines lead for Sears. Soon after I was hired the store manager was fired, which left the assist store manager (clueless) and my co-worker which was also a Softlines lead. They have no training at all except loading the printer paper for ads or...

Sears Craftsman - Pennsylvania, Burnham / Warranty or repair service

Robert T. Gish on Aug 29, 2016
Monday, August 29, 2016 October of 2015 I purchased a Craftsman cordless screwdriver from K Mart of Selinsgrove, Pennsylvania to use doing small jobs in my home. Initially the screwdriver worked adequately and I used it occasionally over the months till about April of 2016 then it suddenly lost...

Sears / Refusal to replace defective tractor & refusal to repair damage sears techs did, or malfunctions of unit created

Reveal Lies on Aug 27, 2016
From May, 2015, Sears has refused to replace the deck their tech scraped across my garage floor & apron, by failing to raise the deck from its lowest position on the floor, when he drove it after a deck wheel adjustment, out of my garage. Sear's refusal to replace the deck was done under...

Sears - Louisiana, Metairie / Customer service in store

RachaelJane on Aug 25, 2016
I went to Sears to buy a bundle package for Kitchen appliances for my rental unit. I decided to sign up for the sears credit card to have no interest for 12 months. The process at the register was tremendously painful. My sales person kept ringing up the incorrect item, and when she went...

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