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Sears Customer Care Service

Sears Brands, LLC

Sears Holdings Management Corporation, 3333 Beverly Road
Hoffman Estates
United States - IL60179

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Sears Complaints & Reviews

Sears - Maine, Bowdoin / Washer dryer combo unit

rosemarie torrisi on 2016-05-26
I bought a washer dryer stackable unit from Sears in August 2015. This past month it starts making loud noises during the spin cycle, finally it stopped spinning. I call sears repair service to come in to fix it. The repairman came on May 17th and spent an hour testing and taking it apart...

Sears - New York, Cheektowaga / Craftsman Lawnmower

chris1775@hotmail.com on 2016-05-25
My mother purchased a Craftsman lawnmower last year, it was only used twice for a total of thirty minutes. This spring I tried to cut her lawn and the mower would not start. On the box the lawnmower came in, it said that it was guaranteed to start in two pulls. I spent hours trying to...

Sears / Shipping

billy24573 on 2016-05-23
So I love the shoe section for sears (and Kmart) but every single time I find a shoe I want to buy they don't ship to my house directly and wont ship to any stores within 100 miles of me for pickup. This is a little ridiculous . I even tried expanding the area im looking to ship to and of...

Sears Delivery And Customer Service / Refrigerator/Home Delivery Sears

slim brandon on 2016-05-22
We went to Sears on University in the city of, Little Rock on April 01, 16 we found the refrigerator we wanted ordered it and had it delivered to our residence, but the refrigerator did not fit. They took it back and we went back to Sears on April 14, 16 and ordered another one with the...

Sears Home Services / service call

arnoldo101 on 2016-05-21
I scheduled a service call for my washing machine for a Saturday and was told the technician would arrive between 1 and 5 pm. The technician not having arrived, at 4:45 pm I called and an automated message told me the technician would arrive between 2:45 and 4:45. I once again called at...

Sears / Window ac unit

Eviecrossman on 2016-05-18
My name is Evie Crossman I have several sears products in my home. I carry maintenance agreement on most of my appliances. -I had a window ac unit the died and sears advised that it was covered they will deliver install and cart away the old unit. We went into the store and was advised...

Sears - Texas, Victoria / Delivery

roxanne42 on 2016-05-13
I was given a time of between 5 pm and 7 pm for the delivery of my oven. I was given an email confirmation and phone call, at 730 pm my oven still didn't come I called and the lady said the deliveries were running late and I should get it by 930 pm. I still don't have my oven. I...

Sears / CRAFTSMAN Tools and Equipment

James Clayton on 2016-05-13
Craftsman - Beware! Craftsman used to be good stuff. We own over $100, 000 of Craftsman tools and equipment all of which use to be great... In recent years the quality of Craftsman products has gone way down and the "service" from SEARS has disappeared. The most recent episode with SEARS...

Sears / Craftsman/sears 21.Hp 46"mower model #917.28852

jean confer on 2016-05-09
we bought a craftsman lawn tractor 5/1/12 from sears in Oneida NY my husband noticed when he was using it from day 1 the deck moved a lot more than it should but it was brand new so must be the way it's built (extra swivel for rough terrain?) we used it for 2012 -2013. 2014-2015 my...

Sears - Illinois, Hoffman Estates / Completely unprofessional service!

M.J. on 2016-05-03
I have ordered a mattress from www.sears.com and there was supposed to be a free delivery. When I ordered a I had no idea that I was supposed to request a free shipping! I contacted Sears customer service and they said that it was my problem and that it was only my fault that I did not ask...

Sears Brands, LLC - Illinois, Hoffman Estates / Kenmore Elite Refrigerator

sljep50 on 2016-05-02
At best some of the things I recall may be out of order, but the overall occurrences are true. I purchase a Kenmore Elite Refrigerator in March of 2015. From day one this refrigerator has been a nightmare, upon initial hook-up neither side would cool, so we had to schedule a repair...

Sears - New York, Staten Island / Washer dryer combo Kenmore

lorraine defazio on 2016-05-01
I had delivery before on the same type of unit before and had no problem. Sears delivery guy walked in my house and right away said it was not going to fit . The washer dryer unit is 27 inches wide my stairs measure 33 wide with banister on so I remove banister so they would have more room...

Sears - California, Hopland / Appliances

Rena Trimble on 2016-04-29
Order fridge and stove 3/31/16 they charged us for 2 orders. Order #975925986 and #975924818 I called and cancelled a order 4/14/16 called 4/29/16 still not cancelled no credit to account. Now only saw cancellation to fridge not stove yet. Really not happy with customer service. Please email to randrtrimble@yahoo.com

Sears - Illinois, Hoffman Estates / An absolutely a disaster!

Erica on 2016-04-28
Ordered some lingerie from www.sears.com and my order was lost during the shipment. I found out about that only after I contacted them myself. It seems like they really did not care and never bothered to tell me about that. Anyways I demanded my money back and it took them over two month...

Sears / South Shore Somea Basic 8'' Twin Mattress (39'')

Rakesh Zala on 2016-04-26
I order this 39'' mattress from sears.com on APR 2 2016 online from sears.com I receive a delivery on 11 APR 2016 after opening mattress we found mattress is 1 and 1/2 inch short I call sears.com customer service and inform about wrong size mattress they told me to go to near by store to...

Sears / garage door opener

Bill Farrar on 2016-04-26
On 3/2 we had the first visit for a garage door opener repair call. Tech said he would order parts and return in two weeks. We waited until about 3/18 and when we called, they said that the job was completed and cleared from their tickets. I told them that they had not done the job so a...

Sears / Extended Warranty for Microwave Oven

HRCraig on 2016-04-22
Bought a microwave oven for my rental house and gave the Sears sales associate my home address, phone number, etc. Also gave the Sears sales associate the address of the rental house (to which the microwave should be delivered and installed) and the name and phone number of my tenant so...

Sears / Water heater installation company

ha, bone on 2016-04-21
I purchased a water heater at Sears on my new Sears charge card which included installation. I took an afternoon off of work to wait for the installer and when he did arrive he informed me that he would need to bring the installation up to current code and he would return with the required...

Sears - New York, East Northport / False advertising

campi1 on 2016-04-21
So on Sunday sears runs a special preview sale. We get there as the sale is starting and the item is already sold out. Its not like there was a line there or anything it stated 2 minimum in each store but 2 minutes after the preview sale its sold out. So we are told to try again this week...

Sears / Delivery service

Bill Keen on 2016-04-18
The following is a list of the emails documenting the original problem, phone calls made and no results from Sears. I have deleted my name and address from the emails. Hi, Our phone number is 608 xxx-xxxx. Here is the list of emails Hi, I called the delivery specialist and David...

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