Complaint Rating:

Company information:
Pizza Hut
United States
www.pizzahut.com

My sister and I and my grandson went for pizza about 7:00 pm. Put in our order about 7:10. My sister ordered spaghetti and meatballs and my grandson and I ordered each a personal pan pizza. After about 30 mins. We asked how much longer it would be. The waitress replied the pizzas were in the oven and should be out soon. We got the pizzas about 15 mins. Later. They were cold. My sister asked about her spaghetti, the waitress replied it was almost ready. My sister went to the counter about 10 mins later and talked to the manager. She said that the order was for a child's spaghetti and it wasn't ready yet. My sister told her it was a regular spaghetti. The manager replied, oh it hasn't been fixed yet. I'll put it on right away. They gave us a small discount but we still were not satisfied, the service was lousy. We're hoping pizza hut could rectify this dilemma. It's like that every time we go in there. It's easier and less stressful just to order the pizza and have it delivered or just go pick it up ourselves.