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Norton Anti - Virus Complaints & Reviews - Will not cancel automatic renewal

Symantec Contacts & Informations

Norton Anti - Virus

Posted:    Travelling

Will not cancel automatic renewal

Complaint Rating:  83 % with 6 votes
Contact information:
Nrton/Symantec
Botswana
For 2 years I have been trying to cancel my Norton anti-virus. When my computer crashed, I was unable to re-install it, so I ended up buying a different anti-virus. Norton keeps sending me E-Mails that they're "renewing" a product I don't even have, and they keep charging me $70.00 Canadian. I never authorised automatic renewal, and I keep E-mailing them to stop. They will not acknowledge me or write back. The renewal E-Mail says you can cancel by clicking on "Cancel automatic renewal" on a drop down menu on the left, in the Norton website. But that option does not exist. If you E-Mail their customer service, you get only a standard automatic reply saying they are processing your request, but you never get an actual reply. I keep E-Mailing my bank, requesting them to stop the payment but Norton keeps getting the money anyway. Doesn't anyone know how to stop this?? Isn't it illegal?
Comments Botswana Computers & Accessories
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 24th of Mar, 2008 by   Barb Bowman 0 Votes

Norton Anti - Virus - Charged my credit card without my consent to renew!
Norton Anti-Virus
California
United States

Norton charged my credit card and renewed my anti virus without my consent. I was charged over $70 2 years ago and was unable to use the anti-virus software because my email would not work with it.
 1st of Apr, 2008 by   william boisvert 0 Votes

Norton Anti - Virus - renewal without permission
home
467 foot hills road
Higganum
Connecticut
United States
Phone: 860- 345-4892

My anti-virus was renewed wiothout my permission and my credit card was charged $50.49. I do not use the norton product in my computer any more. I have removed the norton anti-virus from my machine a few months ago. I would like the $50.49 charge removed from my capital one bill removed.
 19th of Apr, 2008 by   Kim Mason 0 Votes
Norton Annual Renewal- unauthorized charges of $49.99. I called the credit card to dispute charges. Credit card company said it may take 8 weeks to resolve!
 23rd of Apr, 2008 by   Keith Tytler 0 Votes

Norton Anti - Virus - Norton Anti-virus charges
Ashville Redburn Bardon Mill
Hexham
United Kingdom
Phone: 01434344386

On 29th of March I was charged on my Visa £30.00 for Symantec Renewal 276165600 and on 4th of April I was charged £29.99 by Dri* symantec UK www.Myord.com for the same protection.
How do I receive a rebate of one of these amounts.

Keith Tytler
 10th of May, 2008 by   Mrs A.M. Robinson 0 Votes
On 12 April my Norton security was automatically renewed, 276165600, charging £39.99 but when I received my credit card bill I have also been charged £45.74 on 5 April by Dri*symantec UK. Can anyone tell me how to get this refunded?
 26th of Jun, 2008 by   Don Varner 0 Votes

Norton Anti - Virus - Overcharged my account
Norton Anti-Virus
United States

One year subscription of $59.98 was charged on my card on 04/22 and then charged again on 05/10. Beware all!
 28th of Jun, 2008 by   paul 0 Votes

Norton Anti - Virus - Unauthorized use of debit card
Norton
United States

Do not use norton anymore because they suck more ways then one. In this case they stole 69.99 for a update on a virus software. I think they are the virus and still can not get them off my computer.
 28th of Jul, 2008 by   raymond s vold 0 Votes

Norton Anti - Virus - billed twice
12554 kjelly sands way
Fort Myers
Florida
United States
Phone: 7634430061

i was billed on 07/07 for renewal and then on 07/14 by symantec both charges 49.99. please cancel the 07/14 charge to my credit card.

ray vold
 23rd of Aug, 2008 by   Robert Styles 0 Votes

Norton Anti - Virus - unathorized credit card charges
Home Office
Pleasant Prairie
Wisconsin
United States
Phone: 262 6949840

credit card was charged $52.74 for services I have not had or even used for the past 16 months. I quit using Norton anti-virus and now use Microsoft live onecare AND HAVE USED IT SINCE JANUARY OF 2007 .
 24th of Nov, 2008 by   Janet G. Chadney 0 Votes

Norton Anti - Virus - Non-authorized renewal.
Norton Anti-Virus
Carlisle
Pennsylvania
United States
Phone: J(717)243-4816

Charges made on ll/17/08 to my Visa Card and used wrong number.
No longer have this card, nor did I authorize a renewal on this system.
 24th of Nov, 2008 by   Miguel Segura UIglesias 0 Votes
I have been charged by Symantec Latin-Am US 56.98 wiyh my approval and without my approval Norton renewed my account charging me US 39.99 both on my VISA credit card. I need you to pay me back the US 39.99 because was not approved by me. Thanks for your attention.
 25th of Nov, 2008 by   Bruno 0 Votes
I was billed 56$ US for a renewal from Norton I didn't get!
 2nd of Feb, 2009 by   Nancy 0 Votes

Norton Anti - Virus - Automatic Renewal
Missouri City
Texas
United States

I recently had a credit card debit for the annual renewal. I do not have the software on my machine and no longer have the computer that once had this software running. How can I prevent this unauthorized debit in the future?
 20th of Apr, 2009 by   Sergey Polivets 0 Votes
I can't update my version please help me
 5th of May, 2009 by   milligan water sys., inc. 0 Votes

Norton Anti - Virus - charges
milligan water sys., inc.
5340 hwy 4
Baker
Florida
United States
Phone: 850-537-9131/850-758-8650

Renewed Norton Anti-Virus on Feb 3 2009 at $39.99 USD on-line, using co. credit card, but keep getting notices that it will expire at the end of May, WHY?
 9th of May, 2009 by   norton 0 Votes

Norton Anti - Virus - charged, did not get product
DRI*SYMANTEC
Ontario
Canada

Hi,
about over a month ago, we paid 62.65$ to download the Norton anti-virus on our computer. I was suppose to get an confirmation code by email to activate the anti-virus, but i never got it. Therefore, we paid for the anti-virus but don't have it. Please install it on our computer or we will call the company to complain.
 11th of May, 2009 by   tatoman70 0 Votes

Norton Anti - Virus - Unauthorized renewal fee
California
United States

Made an Unauthorized annual renewal fee charge to my checking account via my debit card, which I had used to make original purchase of software, but did not agree to an annual renewal.
 26th of May, 2009 by   Barbara Raney 0 Votes

Norton Anti - Virus - double charged
Private Party
Santa Cruz
California
United States

I was charged twice or my update to Norton Anti-Virus, please reverse charge. Thanking you in advance.

Barbara D. Raney barbararaney09@comcast.net
 28th of Jul, 2009 by   c & v marine 0 Votes

Norton Anti - Virus - credit card charge
c & v marine
United States

I was charged on my credit card and the program was never downloaded on my computer. I would like this resolved.
 22nd of Sep, 2009 by   Donald Wyatt 0 Votes

Norton Anti - Virus - Unauthorized Charges to Credit Card
United States

I had a Norton annual renewal charge on my credit card of which I did not authorize. I do not have Norton Anti-Virus on my computer and haven't had for some time. Please issue a credit to my credit card (Discover Card) account of $48.14. Thank you.

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