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Norton 360 Complaints - LiveUpdate function problems

Review all Norton 360 complaints

Norton 360
Posted: 2007-10-30 by Anthony Robert Hudson [send email]
LiveUpdate function problems
Complaint Rating: 100 % with 3 votes
I have now spent at least 20 hours trying to get the LiveUpdate function of Norton 360 software to work! At least 12 hours of this has been online with there so called 'analyst' when they have taken remote control of my computer,but still seem unable to get it to work.The rest of the time has been back and forth with emails to there support department.

It seems that they get a stage when they have tried all the standard solutions and then they just abandon you. You no longer here from them.

Has anybody out there had similar problems?
Comments United Kingdom Software & Games
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Comments

384 days ago by Popsy [send email]
We purchased Norton 360 last month, and spent all weekend trying to get it to do live update. We lost count of how many times we removed and reinstalled it. Spent hours waiting for the help desk. Each time they eventually tell you to remove then restart the computer, so then you loose the link with the "assistant". I got so mad. After about 7 times they eventually put me through to a "senior assistant" who fiddled with the computer remotely and eventually told me that this would be referred to another department and someone would telephone me within 48 hours... the best bit is he said that this was a problem they had never ever encountered before. Well I am still waiting for a call (3 weeks now). They dont reply to emails. In fact we got an email from them saying they are pleased that they have been able to sort out the problem.??? Since then I have looked on line and found so many complaints about the same thing. It obviously is NOT a one off problem, and they should be brought to task on this.
381 days ago by Tom Abrials [send email]
Norton 360 is a total mess! Tried repeatedly to get it to work and finally gave up. Tried to contact the fixer gang but was never able to make any connection. The final blow was they want $25 a minute or session to get help on the poor product.
354 days ago by Ruth Williams [send email]
I've had N 360 for two months, and for two months the cpu has been sluggish, freezes at cpu 100% and live update works most of the time. This is the worst product from Norton I've ever had. Thought I was buying into company I trusted. All the help people sound like they are not of this country. Is symantac all based overseas? Used chat twice and the wait time was awful, got dropped twice and once the guy sounded like he was translating my question wrong.
Am forgetting about my $79 and going back to PC Cillin...
Really frustrating.
322 days ago by Stephen Willliam Clarke [send email]
i have just purchase norton 360 and have spent most of this weekend trying to get live update to complete.it keeps throwing up error message lu1866 which is that there is not enough disc space to take updates .as i have about 124gb of free space this is absolute nonsense,however it appears that one of their updates changes size while downloading to over 4100000 kb at this moment i am still waiting in nortons chatroom to speak to an advisor again.
311 days ago by Elizabeth Real [send email]
Bought Norton 360 last month and I am having lots of problems. Live update does not work. the support does not work. Blank pages come up or the instructions will be in Spanish or Asian, not English. I AM VERY SORRY THAT I UPGRADED TO 360 INSTEAD OF RENEWING NORTON SECURITY THAT I HAD BEFORE. DO NOT BUY 360. IT DOES NOT WORK CORRECTLY!!!
302 days ago by Buddy Jones [send email]
I hate it when the instructions are displayed in Asian! I mean, who came up with that language anyway? Nobody can understand Asian!
221 days ago by Arthur [send email]
I was a big fun of Norton 360 but now I am the most disappointed as I am also getting the error message LU1866. Initially I beleived that I did not have enough disk space, but this is not true. Has anyone found a solution yet? I am thinking of moving to McAfee.
200 days ago by Chris [send email]
I purchased an on line renewal of a 3 seat license for Norton 360 in January 2008 from Symantec Digital River. Last week I was told that it only had 16 days to run. There is no way to complain, it takes too long to sort out and quite frankly Symantec should sort it out without any inconvenience to it's customers. It won't however, and I believe this is a deliberatey configured bug to 'RIP PEOPLE OFF' as there is no easy recourse.

My advice is to follow my actions:

Purchase a copy of McAfee or another such credible Internet Protection software from PC world or similar, they often have offers. Ignore the reviews as they are all pretty much the same. Uninstall Norton and install the new software. Change every year and do not renew!! Call your card company and report the transaction date and the fact you have been ripped off. Symantec will get the message eventualy!!
183 days ago by Bruce Sindahl [send email]
I can relate to all the above w.r.t. sluggish computers. I was happy to buy Norton 360 as I had three laptops at home that needed protection. Since the install, I had to reinstall on one computer (tech support did it successfully remotely ... took about 3 hrs.), but ALL three computers have slowed down. LuCallback apparently kicks off every 2 hrs. and brings the machines to above 80% utilization. Even my wife is complaining about the problem, and she's a casual user.

Am ready to ditch the software, consider the $79 an exercise in futility and lessons learned.

Ughhhhhh
168 days ago by Yuna [send email]
my norton 360 support section doesnt work...anyone knows what the solution is.?.. pls i need help on this.. when i open the support section, it just shows a blank page and i cannot find the part they said to click... " begin support session" coz all i see is a blank page... =.=! plss help me on this..
131 days ago by Ken [send email]
I thought McAfee customer support was bad, but they are nothing to this Symantec bunch, installed norton 360 on my ex's computer for her and it is absolutely c**p, first day she got a trojan and I had to turn to Paretologic for help to remove it. The intrusion protection has now packed up and there's no where to download a repair, the ccSvcHst keeps hogging the broadband, generally I'm going to stick with McAfee and learn Asian so I can speak to the support people.
127 days ago by Snow Man [send email]
Norton 360 version 2 is crapware! I fully agree. I have had multiple problems running the software, updating the software and also cant run the remote chat utility. i connected another computer so i could chat and spent over 60 hours trying to get the thing to work. The problems were so bad i tried to uninstall but even that was a huge problem even though I used their uninstall utility. I get multiple popups telling me i have corrupt files, my registry is a mess and my computer runs like a dog. My advice is to stay awy from this buggy product. I will now have to do a complete format and reinstall of my computer thanks to Nortons 360.

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